速卖通服务回复

速卖通邮件回复技巧邮件回复模板催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can' t offer you that low price you asked for. We feel that the price liste d is reasonable and has been carefully calculated and leaves me limited profit already.However, we' d like to offer you some discounts on bulk purchases. If your order is morethan X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks. Sincerely,(name)断货(out of stock) We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to yousome other items which are of the same style. We hope you like them as well. You can clickon the following link to check them out.http://www.aliexpress …Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。

3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。

4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。

5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。

6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。

7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。

8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。

10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。

11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。

12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。

13. 如果您收到的商品有质量问题，我们承诺无条件退换货。

14. 感谢您的耐心等待，您的订单正在打包中，即将发出。

15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。

16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。

17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。

18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。

19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。

20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。

期待您的再次光临！。

回复关键点汇总：1、及时回复很重要——经常检查注册邮箱，并在买家发送询盘的24小时内回复最有效果！2、回复内容要专业和完整——3C原则3、格式要规范——别忽略问候语，结束语等细节速卖通为大家精心整理了系列回复模板，顶到20楼后放出，大家给力啊！详细回复技巧：1.回复时间注意事项：今日事今日毕，24小时内回复询盘——欧美发达国家买家下单高峰期在美国时间8点到13点之间，也就是北京时间23点到凌晨3点之间，所以必须当天回复，在睡梦中订单就会悄然来袭啦注：如果不能回复询盘一定要给客户一个回应，告诉他已经收到询盘，目前不能回的原因和什么时候能够给客户答复。

2.回复原则——3C原则Clearness(清楚)Concisenes(简洁)Courtesy（礼貌）3.案例分析第一回合（1）需要思考的问题：专业度professional (多了解自己的产品，在每一封邮件中体现您的专业度)满足需求度meet demands体现诚意show your sincereity（2）回复邮件注意点规范的格式（paragraphy, cap italization,spelling ,grammer…）问候语——礼节、呼应有问必答——某些问题暂时不能回答，要给客户解释原因，切忌避而不答重点突出，意思明确落款——要有完整称呼第二回合专业报价——完整且有针对性专业图片——清晰、方便浏览和接收问清客户需求——节省双方时间和精力语气——会影响全局，要有礼貌几个回合后客户来邮件后客户有多个问题一一作答，条理清楚客户提出的专业问题尤其不能避而不答涉及到产品证书、质量等级的问题最好主动提及减少邮件往来的回合，提高效率4.公司介绍公司介绍怎么写？三行最适合且要有独特的卖点，放在开始和结尾都是可以的公司介绍三行How long? When？What？5.讨价还价第一次报价给自己适当留有空间价格的合理性与竞争对手相比其他选择方案6.无法满足对方需求时一定要注意语调＋给出解决方案总结意识决定行为重视你的每一客户，24小时内回复赢在服务注意沟通的语气和诚意，内容专业细节很关键仔细阅读客户邮件中每一句话，和每一封邮件提醒买家尽快付款模板Dear Abdullah,Have a nice day!We appreciated your purchase from us. However,we noticed you that haven't made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.If you have any problems making the payment,or if you don't want to go through with the order,please let us know.We can help you to resolve the payment problems or cancel the order.Thanks again!Looking forward to hearing from you soon.关于荷兰邮政小包Dear buyer,We send your parcel through Post NL(Netherlands) Parcel.Because of the battery.It will send to Netherlands first ,then send to your country.before send to Netherlands,there may will not have tracking message on the web, so please wait 5 more days ,the tracking message will update soon and your will get it soon.Best regards,Alice YangDear X,We appreciate your order from us.You have chosen one of the bestselling products in our store.It’s very popular for its good quality and competitive price. Right now, we only hav e X lots of the X colors left.We would like to inform you that this product has a high risk of selling out soon. We noticed that you hadn’t finished the payment process for the order.We’d like to offer you a10% discount on your order, if you purchase now, to ensure t hat the product doesn’t sell out.We will ship your order within 24 hours once your payment is confirmed.If you need any help or have any questions, please let us know.Best Regards,(your name)PS: We are one of the biggest suppliers on AliExpress. With more than 3 years’ e xperience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and p rovide a 1 year warranty for all products. We promise to give you a full refund if t he products are not as described.If you have any questions, please contact us; we are happy to help you.催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want?Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.Please place your order as soon as possible.Thank you!回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for.We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases.If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

电商客服回复话术100句大全1. 亲爱的客户您好，请问有什么可以帮到您的？2. 对不起，由于订单量比较大，暂时无法快速回复您的问题，还请您耐心等待。

3. 您的订单已经发货，请您耐心等待快递的送达。

4. 对不起，由于系统故障，暂时无法查询订单的信息，请您稍后再试。

5. 您的退款申请已经收到，我们会在3个工作日内处理并退还给您。

6. 非常抱歉给您带来了不便，我们会积极改进以提供更好的服务。

7. 您的问题我们已经记录下来了，会尽快解决并给您答复。

8. 非常抱歉，目前该商品正在补货中，暂时无法下单购买。

9. 您的账户余额已经充值成功，请您查收。

10. 对不起，由于您提供的信息不完整，我们无法处理您的申请，请您重新提供所需信息。

11. 您的积分兑换申请已经审核通过，我们会尽快为您发放相应的奖励。

12. 对于您的建议和意见，我们会认真考虑并做出相应改进，感谢您的支持。

13. 非常抱歉，由于需求量过大，目前无法预约到您所需要的服务。

14. 您的订单已经取消成功，相关款项将退回到您的原支付账户。

15. 非常感谢您对我们产品的支持和关注，我们会继续努力提供更好的产品和服务。

16. 您的投诉已经收到，我们会尽快调查并解决问题，并向您反馈结果。

17. 对不起，由于产品库存不足，我们无法及时发货，请您见谅。

18. 您的退款已经成功处理，退款金额将在3-5个工作日内返还到您的支付账户中。

19. 非常抱歉给您带来了困扰，我们已经向相应部门提交了您的问题，会尽快给您答复。

20. 感谢您的理解和支持，我们会继续努力提升服务质量，为您提供更好的购物体验。

21. 您的订单正在派送中，请您保持电话通畅，以免错过快递员的联系。

22. 对不起，由于不可抗力因素，您的订单出现了延迟，请您谅解。

23. 非常抱歉，我们无法提供您所需的服务，感谢您的理解。

24. 您的问题已经得到解决，如还有其他疑问，请随时联系我们。

25. 非常抱歉给您带来了不满意的购物体验，我们会加强质量控制以提供更好的商品。

电商客服回复常用话术大全
以下是一些常用的电商客服回复话术：
1. 感谢您的反馈/提问/咨询。

2. 对不起，给您带来了不便/困扰。

3. 我们会竭尽所能地帮助您解决问题/回答疑问。

4. 请提供更多详细信息，以便我们更好地帮助您。

5. 我们将尽快核实并给您答复。

6. 抱歉，目前我们可能无法立即解决您的问题，但我们会尽快处理。

7. 您可以通过以下方式联系我们：（提供联系方式）
8. 请您耐心等待，我们会尽快处理您的问题。

9. 您的意见对我们非常重要，我们会将其转达给相关部门。

10. 如果您对我们的服务不满意，请您告诉我们详细情况，我们会尽快改进。

11. 如果您对我们的产品有任何问题，请提供订单号和具体描述，我们会尽快为您解决。

12. 如果您对我们的产品满意，请给予五星好评，感谢您的支持。

13. 如果您对我们的产品有任何疑问，欢迎随时向我们咨询。

14. 具体退换货事宜，我们会尽快与您沟通解决。

15. 如果您对订单状态有任何疑问，请提供订单号，我们会尽快查找并给您答复。

16. 我们已经收到您的退货申请，请您耐心等待我们的确认和处理。

17. 如果您对我们的物流服务有任何疑问，请提供订单号，我
们会尽快为您查询。

18. 我们的售后服务团队会尽快与您联系。

19. 如果您需要更换尺码/颜色，请告知我们具体要求，我们会尽快处理。

20. 如果您对我们的服务有任何建议，请随时告诉我们，我们会不断改进。

这些话术可以根据具体情况进行调整和个性化改写，以更好地满足顾客的需求和提供良好的客户体验。

速卖通卖家无耻的四套模板引导买家留好评尊敬的速卖通卖家：不要再为自己的英语不好而苦恼，不是再纠结自己的店铺信誉没有升高！这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。

1、模版一：刚发货后，提醒买家注意收货及收货后留好评A.如果使用的挂号运输方式，如EMS或者DHL等Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 7 and 10 days. Ifyouritem does not arrive within 10 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakes a moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 14 and 39 days.If youritem does not arrive within 39 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakesa moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant to usand our business. Wewould like to invite you to leave positivefeedback on ourproducts and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant tous and our business. Wewould like to invite you to leave positivefeedback onour products and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positivefeedback!Your satisfaction is hugely importantto us,and keeps us motivated to try harderfor our customers!You can check out more greatproducts from ourstore:We hope we’ll see you again on ourstore soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you leftnegative or neutralfeedback relating toyour recent purchase experience from ourstore.Please contact us at any time so wecan findout why you were unhappy andresolve your problems. We hope then youcan reviseyour feedback into a positivefeedback for us!Yours sincerely,Seller Name.如果以上为您推荐的几点您都做到了，那么恭喜您，您的店铺信誉和好评率马上就会提升咯！下载之前，这些资料也许你有兴趣：。

若是质量 问题,不 影响使 用，刺绣 问题（针 对服装） Dear friend Thanks for your picutres . We are sorry that this is our quality issue, but could you please kindly help us repair at your end? We are happy to cover the cost for you. If it is workable for you, we will give you the $$$ as the compensa tion.
Best regards, walker
若是尺码 大小差异 Dear friend Thanks for your pictures . We are sorry that we do not find the size differen ce through the pictures . we did inspect your item that is the same as you ordered before shipment . We are sorry that this size may not fit you properly
Looking forward to hearing from you soon. Best regards, walker
若是质量 问题,不 影响使用 Thanks for your picutres . We are sorry that this is our issue, In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on?

回复速卖通中差评的最终模板1 物流太慢2 没收到货3 色差4 质量不好，做工问题（有胶水，小挂件歪了之类的）5 不知道怎么使用6 短装7发错货8 尺寸不对9 跟想象中不一样，不满意10物流中产生的问题(破损，生锈等等）11 没收到但已开纠纷退款12 对货物很满意1物流太慢We are so sorry it took so many days, but we sent it to you very soon after you paid. Generally, most buyers get their items in time. But unluckily, it needs many days for customs clearance, and the post office was very busy days before, so it arrived later. However, we will not let any client suffer loss, please leave a message to me, and we will send a small gift to you as compensation. Have a good day~2 没收到货Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. Please contact the post office to confirm. If you still not receive the package in 15 days, we will resend you another. Wish you have a good day~ Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. could you contact the post office to have a confirm? Hope you couldtell us whatever you got or not, so that we can solve the problem for you, sorry for the inconvenience again,3 色差Dear, we are so sorry for the color difference, but due to the angle light and the different display screens, the color of the actual object and the picture may be slightly different, hope you can understand. Dear, if you have any doubt or problem, please do not hesitate to contact us, we will try our best to help you, wish you have a good day~4做工问题,残次品（有胶水，小挂件歪了之类的）Dear, I am so sorry that you got a defective product, and we will pay more attention to it. Customer's satisfaction is what we keep chasing for, and we always offer top quality products and customer service, all our customers love our product. We have already punished the employee who made the mistake. Thank you for your feedback, and we will contact our warehouse to avoid this situation next time. Now we will resend a good one to you if you agree. Wish you have a good day~4.1 质量问题Hi, dear, we are so sorry to see you leave negative/neutral star for us. Customer's satisfaction is what we keep chasing for, we always offer top quality products and customer service, many customers like our product. Thank you for your feedback, we will offer better product and customer service. If you have any problem or doubt, please don't hesitate to contact us,wish youhave a good day~5 不知道怎么使用Hi, dear, we are so sorry you do not know how to use this product. We will send you the video to show you how to use it. If you still can't understand, please don't hesitate to contact us, we will show you how to use it step by step. Customer's satisfaction is what we keep chasing for, wish you have a good day~6 短装Hi, dear, we are so sorry to see that, but we checked the package carefully before shipping out, it my lost during the long transit. Please do not worry, we will not let you suffer any loss. We will resend you the missing items with a gift as compensation. Also we can offer you a good discount for your next order. Wish you have a good day~7 发错货Dear friends, we are so sorry to bring you any inconvenience, and we have checked with warehouse. Because there are so many orders everyday, maybe they put wrong product in your parcel. We have already punished the employee who made the mistake. Could you please give us a chance and we won't let this mistake happen again. For this problem, In order not to let you have any loss , we can resend a new one to you. Hope you can forgive us, Thanks and have a nice day~8 尺寸不对Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We have already indicated the size of the product in the picture. Please check it again. Dear, if you need a big one or a small one, please contact us before purchasing. We will give you the best size for what you want. Wish you have a good day~ Thanks9 跟想象中的不一样,不满意Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. Customer's satisfaction is what we keep chasing for. We are striving to improve ourselves in terms, service, quality, sourcing, etc. From now on, we will mention this and do better next time. Thank you for your feedback. Hope we can make business next time. Wish you have a good day~10 物流中产生的问题（破损，生锈等等）Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We checked the package carefully before shipping out. It may caused by long time transit. Don’t worry, dear, please contact us immediately when you see this message, we will give you a satisfied solution. We apologized to bring you any inconvenience, wish you have a good day11 没收到但已开纠纷退款Hi, dear, we are so sorry to bring you any inconvenience. The parcel may have a little delay. But we are responsible seller, customer's satisfaction is what wekeep chasing for. In order to make you satisfied, we have already refunded your money. Dear, We apologize again for any inconvenience, wish you have a good day~12 对货物很满意Dear buyer,Thank you for your order. If you like our items and service, could you please leave full 5 stars for us ? Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve youBest Regards!。

了解买家- 举例 1
2015年9月注册的买家， 无评价 新手买家 ？从不评价？ --- 不是重点催付对象，看客服的工作量
了解买家- 举例 2
第一步：客服对应动作 - 了解买家未付款的原因
Dear Valuable Customer,（直接用客户名字代替） Thank you for the order. The item you selected is A high quality one with competitive price. You would like it. Instant payment can ensure earlier arrangement to avoid short of stock.
因）
2、另外一种下单—未付款（巴西）
3、订单又来了
已付款-审核未通过
风控未通过订单的回应模板
态度是什么：客户虐我千百遍，我待客户如初恋。
•Dear Valuable Customer, •Thanks for your order, •But we are so sorry to tell you that funds are not approved, •Whether there is a problem for your bank card? •We are looking forward to your reply. •Thank you again. •Sincerely
2、关怀客户-物流动态（中间跟踪）
•Dear customers, •Thanks for your patient waiting. •we'd like to inform you that your order has been Arrived in your country. So pleases kindly pay much more Attention to your order. Your attention helps us to track order status in A better way.

速卖通客户营销话术1.亲爱的客户，感谢您对我们的产品感兴趣！有任何问题，请随时向我咨询。

2.您好！我们的产品质量非常好，物美价廉，绝对物超所值！3.亲，我们的产品有很好的售后服务，放心购买吧！4.您购买我们的产品，我会为您提供额外的折扣优惠！5.最近我们有新品上市，品质更好，价格更实惠，您不容错过！6.为了感谢您的厚爱，我将为您提供免费的快递配送服务！7.您的满意是我们最大的追求，购买我们的产品，您绝对不会失望！8.亲，我们的产品适用于多种场合，是您的不二选择！9.您如果对我们的产品感兴趣，我会为您提供VIP优先处理服务！10.当然，我们的产品质量有保障，绝对让您放心购买！11.亲爱的客户，还在犹豫吗？现在购买我们的产品，可以享受特别优惠哦！12.快速下单，我们将立即为您安排发货，让您尽快收到心仪的商品！13.我们的产品颜值高，质量好，是您的最佳选择！14.使用我们的产品，您将体验到前所未有的舒适和便利！15.亲，购买我们的产品可以获得免费赠品哦！错过可惜！16.我们会定期推出新品，购买我们的产品，您可以持续享受到最新的潮流！17.购买我们的产品，原价返现给您，让您感受到超值的购物体验！18.您的满意是我们的最大动力，购买我们的产品，我们一定让您心情愉快！19.亲，我们的产品已通过严格的质量检测，非常安全可靠！20.您所购买的产品可享受到一年的质保服务，有任何问题我们将第一时间为您解决！21.我们的产品种类丰富多样，无论是您自用还是送礼都非常合适！22.购买我们的产品，您不仅可以获得优质商品，还能享受到完善的售后服务！23.亲爱的客户，您可以在我们的店铺中找到最适合您的产品！24.我们的产品经久耐用，您可以长期使用享受到它带来的便利！25.您购买我们的产品，我们将会为您提供专属VIP折扣！26.亲，为了您的购物体验更愉快，我们会提供全程跟踪配送服务！27.我们的产品设计独特，款式多样，可以满足不同人群的需求！28.购买我们的产品，您将获得专业的咨询和售后支持！29.亲爱的客户，我们的产品价格适中，让您享受到物超所值的购物体验！30.您购买我们的产品，我们将会以最快速度为您处理订单和发货！31.我们的产品质量有保障，是您放心购买的不二选择！32.亲，我们的产品具有多种功能，您会发现更多的惊喜！33.购买我们的产品，您可以享受到VIP专属的定制服务！34.您购买我们的产品，我会为您提供免费的终身保养服务！35.亲，我们的产品已经获得众多客户的好评，值得您信赖！36.为了感谢您的购买，我将为您提供额外的积分奖励！37.您购买我们的产品，我们保证原装正品，绝不卖假货！38.亲爱的客户，购买我们的产品，您将拥有年度内各类活动的优先参与权！39.我们的产品因其高品质而深受广大客户的喜爱，您一定不会后悔购买！40.亲，我们的产品有专业的技术支持，让您购买无后顾之忧！41.您购买我们的产品，我们将为您提供快速退换货服务，让您无忧购物！42.为了给您带来更好的购物体验，我们会不断优化产品和服务！43.我们的产品包装精美，适合送礼，是您体面的选择！44.购买我们的产品，我们可以提供个性化定制服务，满足您的特殊需求！45.亲，我们的产品性价比超高，是您购物的最佳选择！46.您购买我们的产品，我们将为您提供详细的使用说明和操作指导！47.我们的产品热销全球，您不买就真的错过了！48.亲爱的客户，您购买我们的产品，我们将全力以赴为您提供最优质的服务！。

如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。

You can track your package on the website of the shipping company。

If you have any ns or concerns。

please don't hesitate to contact us。

We will do our best to help you。

Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。

您可以在物流公司的网站上跟踪包裹。

如果您有任何问题或疑虑，请随时联系我们。

我们将尽力帮您解决。

感谢您的业务！提示：请填上您的货运单号和物流公司的名称。

客户投诉质量问题Dear $buyer。

We are sorry to hear that you are not satisfied with the quality of the product。

Could you please provide us with some pictures or videos to show the problem。

We will XXX make you satisfied。

If the product is indeed defective。

XXX and will do our best to resolve the issue。

Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。

您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。

如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buyingexperience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the orderWe knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。

以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

电商平台客服回复模板尊敬的顾客，非常感谢您选择我们的电商平台，并对我们的产品和服务提出了问题。

我们非常重视您的反馈，并将尽快为您解决问题。

以下是我们的回复模板，希望能对您有所帮助：1. 抱歉给您带来不便。

我们深感抱歉，您遇到的问题是我们的失误。

我们将尽快查明原因，并采取措施确保类似问题不再发生。

2. 感谢您的耐心等待。

我们理解您的不满和焦虑，我们将尽快处理您的问题，并在最短的时间内给予您满意的答复。

3. 请提供更多信息。

为了更好地帮助您解决问题，请提供您的订单号、产品型号、具体问题描述等相关信息。

我们将根据您的反馈尽快进行处理。

4. 请您提供照片或视频。

如果您遇到了产品质量问题，请提供相关照片或视频作为证据。

我们将更好地理解您的问题，并根据情况提供适当的解决方案。

5. 退换货政策。

根据我们的退换货政策，如果您收到的产品存在质量问题或与描述不符，您可以申请退换货。

请您提供相关证据，并联系我们的客服人员，我们将尽快为您处理。

6. 退款事宜。

如果您需要申请退款，请提供相关证据，并在申请退款时提供您的银行账户信息。

我们将在收到退货并核实后，尽快为您办理退款手续。

7. 物流问题。

如果您的订单存在物流问题，例如延迟配送、丢失包裹等，请提供您的订单号和物流信息。

我们将与物流公司联系，并尽快解决问题。

8. 其他问题。

如果您有其他问题或需求，请详细描述，并提供相关信息。

我们将尽快回复您，并为您提供满意的解决方案。

再次感谢您对我们电商平台的支持和信任。

我们将一如既往地努力为您提供更好的产品和服务。

如有任何疑问，请随时联系我们的客服人员，我们将竭诚为您服务。

祝您购物愉快！此致电商平台客服部门。

如何回复速卖通站内信及买家留言，通用回复模版是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？汇坚电商为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法~如果遇到无法发送的情况请检查下是不是里面有中文输入法下输入的字符！！未付款订单Dear buyer,We have got your order. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards译文：我们已收到你的订单，但订单似乎未付款。

如果在价格和尺寸上有什么能帮助的，请随时与我联系。

当付款完成，我将立即备货并发货。

谢谢！提示：请根据您产品自身特点对描述内容进行修改。

已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。

速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。

2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。

3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。

4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。

5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。

6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。

7. 您好！我们提供多种支付方式，方便您的购买。

8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。

9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。

10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。

11. 您好！我们提供购物返利政策，您购买越多，返利越高。

12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。

13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。

14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。

15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。

16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。

17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。

18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。

19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。

20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。

速卖通客户营销话术如下：
1.问候与欢迎：
2.“您好，感谢您选择速卖通平台。

我是您的专属客户经理，将竭诚为您服
务。

请问您有什么具体需求或问题吗？”
3.产品推荐：
4.“根据您的需求，我为您推荐以下几款热销产品，它们不仅价格实惠，而
且质量上乘。

您可以根据个人喜好和需求进行选择。

”
5.促销活动：
6.“最近我们平台正在进行促销活动，您可以享受额外的折扣和优惠。

同时，
我们还有积分兑换活动，您可以用积分兑换您喜欢的商品。

”
7.售后服务：
8.“我们非常重视您的购物体验，如果您在使用过程中遇到任何问题或需要
帮助，请随时联系我们。

我们将尽快为您解决问题。

”
9.客户关怀：
10.“感谢您选择速卖通平台，我们会持续关注您的购物体验。

为了回馈您的
支持，我们不定期推出优惠活动，请保持关注。

”
11.邀请再次购买：
12.“感谢您对我们产品的认可和信任。

我们相信您会再次选择我们的产品。

为了给您带来更好的购物体验，我们不断优化产品和服务。

再次感谢您，期待您再次光临。

”
13.结束语：
14.“如果您有任何其他问题或需要帮助，请随时联系我们。

祝您购物愉快！”
以上是速卖通客户营销话术示例，仅供参考。

在实际应用中，请根据具体情况进行调整和完善。