3、3 Basic Beliefs & Values
Three simple things that make us great:
▲ 1. Respect for the Individual
（尊重个人）
▲ 2. Service to our Customers
（服务顾客）
▲ 3. Striving for Excellence
Thank you
2、Our associates — making a difference.
• Using the survey, we continually find ways to improve our customer service and how to better serve our associates. We continue to learn how to be a more efficient, more environmentally friendly company. Using the Grass Roots Process and the survey, our associates have made Walmart one of the most admired companies in America. And it’s our associates who will continue to lead Walmart into the future.
4、 10-Foot Rule
A
explanation
• The 10-foot Rule is one of our secrets to customer service. • "I learned early on that one of the secrets to campus leadership was the simplest thing of all: Speak to people coming down the sidewalk before they speak to you,” Sam once said. “I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't, I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend. I ran for every office that came along."
