旅游饭店职业英语中级Unit3check-in

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外研社新时代职业英语酒店英语 Unit 3 教学课件

听力文
3
Scene 3 Storing luggage
Task 1 Listen to the dialog and find out how the bellman communicates with
the guest to get the following information.
Tip
行李员为客人办理行李寄
4
8. I have taken down your request for the airport pick-up/drop-off service. 我已经做好您的接机/送机需求记录。 9. Your car for airport drop-off is ready. 送您去机场的车已经到了。 10. Should I send someone to collect your luggage? 您需要我派人过去帮您取行李吗？ 11. Is there anything valuable or fragile in your suitcase? 请问箱子里有贵重或易碎物品吗？ 12. May I ask if the luggage will be claimed by you? 请问是您本人来提取行李吗？ 13. You need to show the claim tag when you collect your luggage. 您需要在提取行李时出示这张行李提取牌。
A Greeting guests
B Introducing hotel services on the way to guests’ room
Tip
C Introducing room facilities after entering the guests’ room

新职业英语基础篇unit3（学习资料）

Title
Unit three Business Meals
Te ac hi ng 1 New words and expressions of reading A&B
o bje c t ive s 2 How to write an invitation
& de ma nds 3 Rules of table setting for a western dinner
ቤተ መጻሕፍቲ ባይዱ1 Important and useful words and expressions
Teaching important & difficult
points
2 Put in use ---make appointment, formal invitation and informal invitation
dinners. entertain v. to invite people to your home for a meal or party or
take your company’s customers to have a meal, drinks, etc.; to do something that amuses or interests people
1) New words and phrases A) Read aloud the new words and the text. B) Ask students to read the words and phrases after the teacher.
2) Skimming A) Ask students to read the text as quickly as they can and tried to get the main idea of this passage. B) Ask students to read the text again , then finish Task1 on P36

新职业英语1酒店英语--Unit-3

１
Reading
dispute
n. 争执；争端
e.g. The managers were talking with some worker leaders
about the pay disputes.
经理们正在与几名工人领袖讨论有关工资纠纷之事。 e.g. We have the right to know the result of the dispute over
2
Reading
3
Listening
4
Speaking
2
5
Writing
6
Project
7 Vocabulary and Structure
8
Listening Script
酒店英语
Unit 3 Bell Service
１
Task 1 Match the services with their
corresponding
酒店英语
Unit 3 Bell Service
１
Reading
Task 1 Try to answer the following questions
before you read the passage.
1. What duties does the concierge perform?
2. Do you know any special service that the concierge may provide?
酒店英语
Unit 3 Bell Service
１
Reading
2. Do you know any special service that the concierge may provide?

旅游饭店英语考试大纲初级,中级

北京市旅游饭店英语等级考试大纲北京市旅游局岗位职务培训指导委员会编前言为促进北京地区旅游饭店业服务质量及饭店从业人员整体素质的不断提高，特别是为尽快提高饭店从业人员的英语水平，北京市旅游局岗位职务培训指导委员会自1995年开始在北京地区举行“北京市旅游饭店英语等级考试”（以下简称“饭店英语等级考试”）。

饭店英语等级考试对于鼓励饭店员工学英语、说英语起到了很大的推动作用，受到了饭店企业及其员工的高度重视。

饭店英语等级证书已经成为饭店录用、考核员工的重要参考依据，成为一线员工上岗的必要条件。

新的《北京市旅游饭店英语等级考试大纲》采用简洁通俗的语言，对本考试的初、中、高三个级别的标准进行了重新定义，并进一步明确了各级别考试的考核范围和语言难度，力求使该考试符合目前北京地区饭店各岗位工作对英语的需要。

本考试特别注重对考生语言交际能力的考查，从而使其真正起到督促、鼓励饭店从业人员学习英语、使用英语的作用。

考试形式方面也有所变化，新的考试引入了先进的考试手段——计算机考试，希望通过人机对话的形式避免考试中的主观因素，以实现考试的实时化和客观化，从而可以为希望参加该考试的人员创造更便捷的考试途径。

新《大纲》的采用必将对北京饭店业员工的英语学习起到积极的推动作用。

一、考试的目的与意义北京市旅游饭店英语等级考试的目的是为了尽快提高北京市饭店从业人员的整体英语水平，改善北京地区星级饭店的整体服务质量，进而加快与国际饭店业服务惯例接轨。

北京市旅游饭店英语等级考试为考核、评估饭店从业人员的英语能力提供了统一的标准，对调动饭店从业人员学习英语的积极性以及对饭店人力资源的开发、合理配置、管理和培训具有重要指导意义。

二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。

本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。

旅游饭店职业英语中级（共4篇）

旅游饭店职业英语中级（共4篇）以下是网友分享的关于旅游饭店职业英语中级的资料4篇，希望对您有所帮助，就爱阅读感谢您的支持。

旅游饭店职业英语初级lesson1篇1旅游饭店职业英语初级教材1Lesson 1 Welcome to our hotel! 欢迎来到我们酒店T alking to the Guest（情景对话）一、Key words（关键词汇）1. welcome / ‘welkəm / v. 欢迎2. doorman /‘dɔ:mən / n. 门童3. luggage /‘lʌɡidʒ / n.行李Doorman: Good morning, Sir. Welcome to our hotel.门童：先生，早上好。

欢迎来到我们酒店。

Guest：Good morning。

客人：早上好。

Doorman：I’m the doorman. Let me help you with your luggage. 门童: 我是这个饭店的门童。

让我来帮您拿行李吧。

Guest：Thank you客人：谢谢Notes（注释）Let me help you with your luggage.句中的help… with… 是连用结构，意思是“帮某人干某事”。

例如：let me help you with your work. 我来帮您做这项工作吧。

二、Key Words（关键词汇）1.very /‘veri / adv. 非常2.glad /ɡlæd / adj. 高兴的3.problem /‘prɑbləm / n. 问题4.follow /‘fɑlo / v. 跟随Doorman: Good afternoon, Madam. Very glad to have you here. 门童：女士，下午好。

很高兴您来我们饭店。

Guest: Good afternoon. Can you help me with my luggage? 客人：下午好。

旅游饭店职业英语_unit3

Do You Know This?
The maid must ring the bell three times before entering the guest’s room. 客房服务员在进入客人房间之前至少要按三次门铃。

Your Turn to Try Now

Listen to the words and repeat:

2. Clerk:Housekeeping.May I help you?

Guest:The TV set in my room doesn’t work. Clerk: .We’ll send someone to check it now.
Lesson 8
I’ll Pick up Your Laundry Right Now 我马上去取您要洗的衣服
TWO
Clerk:May I come in? 职员：可以进来吗？ Guest:Come in,please. 客人：请进吧。 Clerk:Good morning,Madam.May I clean your room now? 职员：女士，早上好。现在可以为您打扫房间吗？ Guest:Sorry,but not now. Could you come back in an hour? 客人：对不起，现在不行。你能一小时后再来吗？ Clerk:OK. 职员：可以。
We may also use these sentences in our work

I’m sorry, Madam. We will have someone check it for you. 对不起，夫人。我们立刻派人给您检查一下。 We’ll send someone up to your room right now. 我们马上派人去您的房间。 I will send the repairman to repair them immediately.？我们马上派人去修理？ Sorry for all those troubles. I will send a plumber right away. 抱歉给您带来这么多不便，我马上派管工去修理。

check-in教学设计+说课稿

湖北省中等职业学校教师信息化教学设计和说课大赛《饭店英语听说》（上册）Part 1 Front Office Unit 2 Check-in 教学设计 & 说课稿工作单位：武汉市财贸学校*名：**通讯方式：武汉市江岸区兴业路162号2013年6月20日《饭店英语听说》（上册）Part 1 Front Office Unit 2 Check-in教学设计I、教学过程II、教学辅件一、入住登记表二、学习考核评价表二、板书设计III、教学反思“教无定法，贵在得法。

”本节课上学生们积极参与、收获颇丰。

我的成功之处在于：1、我把握了职业教育专业课程的本质属性，使课堂从传统的英语课转变为提升专业技能、增强职业素养的英语听说实训课。

2、我在课堂中运用了准企业化管理的课堂教学模式，让学生体会到学习的内容就是工作的职业教育特点。

3、我采用的教法和学法相互映衬，在整个授课过程中“画龙点睛”；4、针对重点、难点和反馈评价的板书设计，突出了本课的职业属性。

《饭店英语听说》（上册）Part 1 Front Office Unit 2 Check-in说课稿各位专家、评委老师，大家好！今天，我说课的题目是《Check-in》登记入住。

我将在说课中，以“教什么、教给谁、怎样教、为什么这样教”为思路，剖析教材，分析学情、提出策略，展示过程，反思得失。

一、剖析教材内容1、课程的基本情况我所使用的教材是高教社出版的《饭店英语听说》（上册），主编是王琴茹老师。

本节课出自该教材第一章Front Office（前厅服务）的第二单元Check-in（登记入住）部分，用时90分钟，2课时。

《饭店英语听说》这门课是我校为高星级酒店运营与管理专业开设的专业基础必修课。

课标要求，在提高学生的英语实际应用能力的同时，融入对专业技能和职业素养的培养。

2、课程设计理念因此，我将课程设计理念定位为：“把握职业教育专业课程的本质属性，使课堂从传统的英语课转变为提升专业技能、增强职业素养的英语听说实训课。

旅游饭店职业英语

C: Ok. I’ll send you the confirmation letter. G: Thank you very much. C: It’s my pleasure. We look forward to your
coming.
你现在浏览的是第七页，共36页
Notes：
Wait a moment，please. 请稍等. 类似的说法: Wait a minute/ second ，please.
C:
.
G: A single room with double beds.
C:
.
你现在浏览的是第十二页，共36页
2. C: Good afternoon, sir.
.
G: Good afternoon. I’m calling from
America.
.
C:
.
G: I’d like to reserve a double room.
你现在浏览的是第十八页，共36页
TWO
R: Good evening, Madam. May I help you? G: Yes, I’d like to have a single room. R: Do you have a reservation? G: No, I’m afraid not. R: Wait a moment, please. Let me see. Oh,
Notes：
Oh, there is one single room available. 有一个空的单人间。 Is there any ticket available for tonight? 今晚的票还有吗？
Sorry, all rooms are taken/full. 抱歉，所有的房间都满了

饭店情景英语-无预定客人的入住接待

1.教师和学生示范一则对话. 角色扮演法 2. 各组推选一对学生表演自编的对话.
Student 1---Receptionist Student 2--- Guest
实践任务
教师拍摄学Biblioteka 表演词汇和句型教师提供语言环境支撑评价标准入住登记表情景和道具
Check in
● words and phrases --- available ，lobby，recommend ---to be booked up， to get in touch with
Check in
多媒体辅助法
◆展示入住接待的英语录像: 达到直观、身临其境的效果。 ◆接待程序和接待用语的归纳: 条理清晰, 容易理解和掌握。
教法设计
提高学习兴趣增加语言信息输入丰富语言教学内容
◆ 提供情景图表:
英语模拟接待语言环境的有力支撑。
Check in
教学对象及现状
---旅服专业2年级学生 ---具备一定的前厅部接待专业知识 ---有较强的好奇心、表现欲
Arrange a taxi for him
Say goodbye
接待用语
if there is a room available（有房提供）

Good morning, may I help you? Have you made a reservation? How many people do you have, please?
Check in
情景角色扮演法
● 实践任务
小组代表表演对话。 -----熟悉接待程序、掌握英语接待用语。
学法分析
体验接待员英语的运用提高语言表达能力突出英语的应用能力

英语中级导游试题及答案

英语中级导游试题及答案一、选择题（每题2分，共20分）1. Which of the following is NOT a typical tourist attraction in Beijing?A. The Great WallB. The Forbidden CityC. The BundD. The Summer Palace答案：C2. The phrase "to go on a package tour" means:A. to travel aloneB. to travel with a groupC. to travel without a planD. to travel without luggage答案：B3. What does "check-in" refer to in the context of travel?A. To pay for your hotel roomB. To register at the hotelC. To leave your luggage at the hotelD. To request a room upgrade答案：B4. Which of the following is NOT a type of publictransportation?A. BusB. TrainC. TaxiD. Bicycle答案：D5. In the context of travel, "to book" means:A. to reserve a seat or a roomB. to cancel a reservationC. to sell ticketsD. to ask for a discount答案：A6. What does "to embark on" mean?A. to start a journeyB. to end a journeyC. to delay a journeyD. to cancel a journey答案：A7. The term "day trip" refers to:A. a trip that takes more than a dayB. a trip that takes less than a dayC. a trip that is not plannedD. a trip that is not guided答案：B8. What does "to disembark" mean?A. to get on a vehicleB. to get off a vehicleC. to drive a vehicleD. to park a vehicle答案：B9. Which of the following is NOT a reason for travel insurance?A. medical emergenciesB. trip cancellationsC. lost luggageD. flight delays答案：D10. The phrase "to check out" in a hotel context means:A. to inspect the roomB. to pay the bill and leaveC. to request a room upgradeD. to extend the stay答案：B二、填空题（每题2分，共20分）1. The Eiffel Tower is a famous landmark in the city of ________.答案：Paris2. The Colosseum is an ancient ________ in Rome.答案：amphitheater3. The Taj Mahal is a famous ________ in India.答案：mausoleum4. The Great Barrier Reef is a coral reef system located off the coast of ________.答案：Australia5. The Grand Canyon is a steep-sided canyon in the state of ________ in the United States.答案：Arizona6. The Louvre Museum is located in the city of ________.答案：Paris7. The Tower Bridge is a famous landmark in the city of________.答案：London8. The Statue of Liberty is a colossal statue located on Liberty Island in the city of ________.答案：New York9. The Great Wall of China is a series of fortifications made of stone, brick, tamped earth, wood, and other materials, generally built along an east-to-west line across the historical northern borders of China to protect the Chinese states and empires against the raids and invasions of the various nomadic groups of ________.答案：Eurasia10. The Amazon Rainforest is the largest tropical rainforest in the world, located in the ________ region.答案：Amazon三、简答题（每题10分，共30分）1. Describe the role of a tour guide in a group tour.答案：A tour guide plays a crucial role in a group tour by providing information about the places visited, ensuring the safety and comfort of the tourists, managing the itinerary, and handling any issues that may arise during the trip.2. Explain the importance of travel insurance.答案：Travel insurance is important because it provides financial protection against unforeseen events such as medical emergencies, trip cancellations, lost luggage, and other travel-related mishaps, which can be costly and disruptive to the traveler's plans.3. What are the benefits of traveling solo?答案：Traveling solo offers numerous benefits, including the freedom to create one's own itinerary, the opportunity to meet new people and make new friends, the chance to immerse oneself in local cultures without distractions, and the personal growth that comes from navigating unfamiliar situations independently.。

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Talking to the Guest 情景会话
registering a guest Who has a reservation
Receptionist: R Guest: G
R: Good afternoon. Welcome to China Word hotel. What can I do for you ?
register 登记 3. key card 钥匙卡 5. passport 护照
1.
2. registration form 入住登记表 4. reservion record 预订记录 6. bellboy 行李生

Would you please fill in this registration form? 您能填一下这张入住登记表吗？
Lead in Do you know the basic procedures of check in?

1. greet the gueat 欢迎顾客 2. find out whether the guest has a reservation 发现顾客是否有预定 3. check out the reservation list 核对预订记录
passport 护照
Could I see your passport, please?
我可以看一下你的护照么？
Here you are. 给你
bellboy 行李生
The bellboy will show you to your room.
行李生会带您去您的房间。
Your Turn to Try Now 该你试一试

Here is the key card to room 1205. 这是1205房间的钥匙卡。
I'll check the reservation record. 我查一下预订记录。 The bellboy will show you to your room.行李生会带您去您的房间。 Could I see your passport, please? 我可以看一下你的护照么？

4.fill in the registration form 让顾客填写入住登记表
5.hand out the key card 给顾客房卡

6.show the guest to the room 带顾客去房间
单词、短语、句型
Would you please fill in this registration form? 您能填一下这张登记表吗？
“填写”还可以用fill out,例如： Would you please fill out this form？
3. key card钥匙卡
room card房卡
Here is the key card to room 1205.
4. reservation record 预订记录
I'll check the reservation record. 我查一下预订记录。
这是1205房间的钥匙卡。行李生会带您去您的房间。
G: Thank you. 谢谢你。
R:You're welcome. Hope you 'll enjoy your stay with us.
不客气。祝您住店愉快。
听下面的句子，重复并翻译
Listen to the sentences, repeat and translate:
约翰史密斯
Under（in） one’s name 以…的名义，在...的名下
R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please?
请稍等。是的，我们有在你名下的预订。我可以看一下您的护照么？
下午好。欢迎来到中国大饭店！有什么需要帮助的么？
G: Yes, I have a reservation with you.
是的，我在你们酒店有预定.
R: In whose name was the reservation made ?
预定在谁的名下？（用谁的名字预定的？）
G: John Smith.
Unit 3 Check in
教学目标
知识目标：了解check-in的服务流程 6个单词 2个短语 5个常用句型句式：
能力目标：
重点：流程+单词+短语

难点：句型+对话
的与人进行英文对话
情感目标：通过本门课程的学习，充
分意识到英语学习的重要性、培养学习英语的热情与信心
R: Yes,thanks. How will you be paying？
是的，谢谢你。你打算怎么支付？
G: By credit card. 用信用卡。
R:Here's the key card to room 1205.The bellboy will show you to your room.
1. Could I see your passport, please?
2. Your name number is 1208 and this is your room card. 3. Thank you . Enjoy your stay with us. 4. Will you please fill in this registration form? 5.Have you made a reservation?
G: Here you are. 给你 R: Would you please fill in this registration form?
您能填一下这张登记表么？
G: Of course。Here it is. Is that all right?
当然可以。在这里。可以么？（所有的一切都正确么？）