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GuidanceScoring CriteriaThe following audit scoring criteria have been used to identify the level of compliance with each requirement that is set out in the standard. In the 'Opportunities for Improvement' field, note down any situation or condition of the management system that may be weak, cumbersome, redundant, overly complex, or in some other manner, may, in the opinion of the auditor, offer an opportunity for the organization to improve its current status. In the 'Audit Evidence' field, fill in the evidence that you saw and your thoughts about the implementation and documentation. If any of the requirements are not applicable, please type 'N/A' to denote that the particular requirement is not applicable to the organization.Compliant: Yes, requirement fully documented and implemented. Adherence with the requirements of the standard or specification. No major or minor non-conformances found.Opportunity for Improvement (OFI): Minor gap, mostly documented and implemented The management system that may be weak, cumbersome, redundant, overly complex, or in some other manner, may, in the opinion of the auditor, offer an opportunity for an organization to improve its currentstatus.Minor Non-conformance: Requirement partially implemented but no documentation or partially documented but not implemented. A non-conformity that, based on the judgment and experience of the auditor, is not likely to result in the failure of the management system or reduce itsability to assure controlled processes or products. It may be either a failure in some part of the supplier's management systemrelative to a specified requirement or a single observed lapse in following one item of a company's management system.Major Non-conformance: No provision, requirement not documented or implemented. The absence (omission, not addressed) or total breakdown (commission, failure, not implemented) of a system to meet a specified requirement. A number of minor non-conformities againstone requirement can represent a total breakdown of the system and thus be considered a major non-conformity. Any non-compliance that would result in the probable shipment of a non-conforming product. Conditions that may result in the failure of ormaterially reduce the usability of the products or services for their intended purpose. A non-compliance that, in the judgment andexperience of the auditor, is likely to either to result in the failure of the management system or to materially reduce its ability toassure controlled processes and products.RequirementsAn audit of customer related processes should be conducted at planned intervals in order to determine whether the process conforms to planned arrangements in order to determine whether the process is properly implemented and maintained and to provide process performance information to top management. Effective auditing requires theauditor to identify and record audit trails that will make a difference to the organization. The audit should begin with the process owner in order to understand how the process interacts with the other process inputs, outputs, suppliers and/or customers. The auditor should be able to determine whether the outputs are complete and that process measurements demonstrate whether all of the outputs are consistently fit for purpose and are efficiently managed. Do the customers agree with the outputs and the measures?An audit of customer related processes is conducted at planned intervals to:•Determine whether the process conforms to planned arrangements•Determine whether the process is properly implemented and maintained•Provide information on process performance to Top ManagementConsider these points during the audit:•Is there continuity between the various support processes?•Is the task done consistently on a person-to-person or day-to-day basis?•Do the interfaces between the departments operate smoothly?•Does product information flow freely?•Is the procedure right?•Does it meet the requirements of the standard or specification?•Is it helping the organization effectively?Process Audit Turtle DiagramPROCESS NAME/DESCRIPTION:What steps are involved in the process? What happens at each step in the process? What documents and records are generated? Is the process implemented in accordance with procedures, instructions or plans? Are controls applied as described?PROCESS INPUTS:What triggers the process? What inputs are required?Where do the inputs come from? Are they received in a timely manner? Are they fit for purpose?PROCESS OUPUTS:What is the product produced by this process? Are product measures in place to ensure that product meets requirements? How are processes measured?Are product and process measures achieved? What feedback is received from customers?EQUIPMENT & FACILITIES:What equipment and resources are required? Is equipment suitable and properly maintained? Is the work environment maintained?Is there evidence of appropriate maintenance of all equipment used by this process?INSTRUCTIONS & PROCEDURES:Review the documents that describe and control the process. Review all the important steps and activities of the process being audited. This info must be documented within the QMS. Evaluate how effectively the process flows through the steps. Do you see roadblocks or issues?SUPPORT PROCESSES:As you audit, you will see how it connects and interacts with other processes. Interactions with other processes are always important . As you audit the, you will see how it connects and interacts with other processes. Audit the relevant links to related processes and support processes.KEY PERFORMANCE INDICATORS:Review metrics and performance with Managers, Supervisors and operators. They should know how things are running, objectives, customer issues, problem areas. If they do not, the requirements were not met. Is there evidence that quality objectives and targets affected by this process are being achieved?PERSONNEL:Review employee skill lists for the process. Are there lists of skills for each position? Do they show enough detail? This is often a finding, where lists are generic with inadequate detail. Training is a key process of any system. Are there particular skills you want to evaluate?CONTROL PROCESSES:How is the process defined and who is responsible? How are customer requirements defined? What specifications apply defined?What objectives and targets apply process? What controls/check points are there? What acceptance criteria exist?Supplier Audit Questions Quality ManagementContinuous Improvement。
1.0 PurposeThe purpose of this procedure is to define the process for executing periodic audits of the environmental management system. The procedure describes the process for planning, executing and reporting the environmental audits.This procedure covers all internal audits which are carried out within ourcompany.The scope of the internal audits includes all activities and processes of theenvironmental management system or some of its elements.2.0 ScopeThe entire environmental management system.3.0 Forms to useEF-921 Internal auditorsEF-922 Audit planningEF-923 Audit questionnaireEF-924 Audit findings4.0 ReferencesISO 14001:2015, Element 9.2.5.0 DefinitionsNone6.0 ExclusionsNone7.0 General rulesInternal environmental audits help to ensure the right implementation andmaintenance of the environmental management system by verifying that the activities are in accordance with the documented procedures and thatcorrective measures are effectuated and that they are efficacious.All audits are performed by trained auditors. The training of auditors is inaccordance with procedure EP-721. Records of the auditor training areretained in accordance with procedure EP-753.When a candidate is designated as auditor and becomes part of the audit team, the lead auditor will evaluate the performance of the candidate after the audit. The environmental manager is responsible for retaining audit records,including a list of trained auditors, auditor training records, audit schedulesand audit reports.The environmental audits are planned in such a way that all elements of theenvironmental management system are audited at least annually.The environmental manager is responsible for informing the auditors ofupcoming audits a reasonable time before the planned audit date. Thedepartments and functions which are audited, will also be informed areasonable time before the planned audit date.The lead auditor is responsible for fulfilling the audit, the audit report and the feedback to the audited departments and/or functions.In consultation with the lead auditor, the environmental manager ensures that non-conformity-reports with the audit findings are set up.8.0 Method8.1. Selection of the audit team:An audit team can consist of one or several auditors. When the audit teamconsists of more than one auditor, a lead auditor is designated. The lead auditor is responsible for the work allocation, the coordination and the preparation of the audit report. The auditors are independent of the domain to be audited and adopt impartiality and objectivity.8.2. Orientation of the audit team:The lead auditor ensures that the team is properly prepared to begin the audit. Relevant standards, regulations, policy elements and previous audit reports are available for audit team to be consulted. Each auditor took a suitableauditor training as specified in procedure EP-721.8.3. Written audit plan:The lead auditor is responsible for preparing a written audit plan. The checklist for internal audits can serve as guidance for this audit plan.。
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4Context of the organization4.1Understanding the organization and its contextThe organization shall determine external and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcome(s) of its environmental management system. Those issues include environmental conditions capable of affecting or being affected by the organization.4.2 Understanding the needs and expectations of interested parties The organization shall determine:‐the interested parties that are relevant to the environmental management system;‐the relevant needs and expectations (i.e. requirements) of these interested parties;‐which of these needs and expectations become compliance obligations.4.3Determining the scope of the environmental management systemThe organization shall determine the boundaries and applicability of the environmental management system to establish its scope.When determining this scope, the organization shall consider:‐the external and internal issues referred to in 4.1;‐the compliance obligation referred to in 4.2;‐its organizational unit(s), function(s), and physical boundaries;‐its activities, products and services;‐its authority and ability to exercise control and influence.Once the scope is defined, activities, products and services that can have significant environmental aspects (see 6.1.2) shall be included within the scope of the environmental management system.The scope shall be maintained as documented information and be available to interested parties.4.4 Environmental management systemThe organization shall establish, implement, maintain and continually improve an environmental management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard, to ensure its environmental performance.The organization shall consider the knowledge of its context when establishing and maintaining the environmental management system. 4 组织环境4.1 理解组织及其环境组织应确定外部和内部那些与组织的宗旨、影响环境管理体系实现预期结果的能力的事项。
MRF Name / LogoMP10 – Control of equipmentApproved:Management RepresentativeNote:Within this manual template, red italic text should be replaced by MRF specific information and any guidance in ‘text boxes’ should be implemented.1 PurposeThe purpose of this procedure is to provide appropriate methods relating to the control of monitoring and measuring devices and associated MRF equipment.The procedure ensures that all monitoring and measuring equipment is identified, registered and maintained so that monitoring and measuring can be carried out in a manner consistent with inspection and test requirements.The procedure also ensures that records of calibration and verification are maintained and that appropriate actions are taken if equipment is found to be out of calibration.2ScopeThis procedure contains the following sections: Array 4.1 Control of monitoring and measuring devices4.2 Equipment maintenance5 Related documents3 Definitions and glossaryECR Equipment Calibration RecordsMR Management RepresentativeOM Operations ManagerVOSA Vehicle and Operator Services AgencyPAT Portable Appliance Testing4 ProcedureThe Operations Manager (OM) is responsible for the overall implementation of this procedure. It is the responsibility of the Management Representative (MR) to ensure the implementation of this procedure and the maintenance of appropriate records. Records are maintained in accordance with MP02 Control of Records.4.1 Control of monitoring and measuring devicesAll items of inspection, measuring and test equipment are passed to the OM for inclusion in the Equipment Calibration Records as required.All items of inspection, measuring and test equipment are permanently marked with a unique reference number. Monitoring and measuring that equipment used within the manufacturing processes but not requiring calibration are labelled as such. Calibration certificates are obtained for new measuring equipment and equipment calibrated or serviced by approved suppliers or sub-contractors. The certificates are filed by the OM. Where appropriate, the calibration of equipment is traceable to National and International Standards. Monitoring equipment that is calibrated in house will be recorded as such on the ECR.The frequency of calibration is determined from the rate of usage of equipment and its required accuracy. Calibration records are evaluated periodically to ascertain the adequacy of calibration frequencies presently in use.Equipment that falls due for calibration is identified from the ECR and calibration carried out.The results of the calibration are recorded on the ECR and, where possible, a calibration status indicator is attached to the calibrated equipment.Equipment which, based on defined parameters, fails calibration is either repaired and re-calibrated or replaced. If equipment is replaced, a new equipment reference number is issued and added to the ECR.Where equipment is found to be out of calibration, the results of previous inspections and tests are assessed, documented and where necessary appropriate action taken. The ECR is also used to record any maintenance activity that may have an effect on service delivery.All equipment is stored, handled and used with care. All damaged or suspect monitoring or measuring equipment is promptly passed on to the OM for review / re-calibration. Obsolete or unserviceable equipment as identified fromequipment records is scrapped.4.2 Equipment maintenanceGeneral maintenance requirements are fulfilled either by in-house resource or by approved/preferred suppliers as identified on the Approved Suppliers List. This activity includes general infrastructure maintenance as well as unplanned office maintenance.Manufacturer’s guidance and legislative requirements are observed and maintenance schedules determined for plant and equipment.Maintenance schedule managed through identification of current status for each significant piece of equipment and a full description of work done and outstanding work is maintained.Vehicle maintenance is carried out in accordance with VOSA requirements.All electrical equipment is PAT tested for safety and the test recorded on the ECR.5 Related documents•Approved Suppliers List.•MP02 Control of Records.•Equipment Calibration Register.。
