Chapter6 Housekeeping

《饭店服务英语》教学大纲（旅游英语专业三年适用）一、课程的性质和目的（一）课程性质《饭店服务英语》是高等职业教育旅游服务类涉外旅游专业酒店管理方向的必修课程。

在涉外酒店管理专业中，本课是实用性较强的课程。

本课程介绍了在酒店业和餐饮业各种场景中的英语知识，并提供练习，帮助学生训练在涉外酒店工作中运用英语的各种技能。

（二）课程的总体教学目的和要求通过本课程的学习，使学生不仅能进一步提高英语基本能力，而且能系统地掌握有关酒店专业的基本知识和服务技能，体现较强的专业实用价值。

在学生已有的英语基础上，继续培养较强的旅游接待服务的听说和自我表达能力。

同时涵盖了英语运用于服务业的各项主要功能，如核实资料、给客人指路、介绍餐饮、提供建议、向客人致歉、了解两种语言文化差异，等等。

同时，在教学中注意加强实践环节，核对学生基本技能的训练和培养，学以致用，以符合高等职业教育应用型人才的培养目标。

二、课程内容本课程根据行业企业发展需要和完成职业岗位实际工作任务所需要的知识、能力和素质要求，以及学生可持续发展的需要选取教学内容。

本课程选用由肖璇主编，世界图书出版社出版的《现代酒店英语实务教程》以及由李秀斌主编，世界图书出版社出版的《现代餐饮英语实务教程》为基本教材。

参考教材为：《朗文现代酒店业英语》，外语教学与研究出版社出版。

课程以饭店的各个主要部分来划分，分为四大讲，它们分别是：饭店前厅部、饭店客房部、饭店餐饮部、饭店康乐健身部、以及饭店其它部门的服务，其中每大讲下面又包含了几个章节，如饭店的前厅部就包括了前厅预定服务、前台接待服务、前台问讯服务、大堂副理服务、前台结账服务以及前厅礼宾服务等几个章节。

三、理论教学内容总学时：64学时（一）CONCLUSIONPart I: A Brief introduction to HotelsPart II: Hotel ServicesChapter 1 Front DeskUnit 1 About Front DeskUnit 2 Room ReservationUnit 3 ReceptionUnit 4 ComplaintUnit 5 Check-OutChapter 2 HousekeepingUnit 1 About HousekeepingUnit 2 Showing the RoomUnit 3 Cleaning the RoomUnit 4 Laundry ServiceUnit 5 Room ServiceUnit 6 Other Housekeeping ServicesUnit 7 EmergencyChapter 3 Other ServiceUnit 1 TelephoneUnit 2 At the Recreation Center（二）Business CenterUnit 1 Secretarial ServicesUnit 2 Taking OrdersUnit 3 Convention ServiceUnit 4 Ticket Service（三）Restaurant ServicePart I Basic Knowledge of Food & Beverage IndustryChapter 1 Brief Introduction of Food & Beverage IndustryChapter 2 Basic Knowledge of Food & Beverage IndustryPart II KitchenPart III Food & Beverage ServiceChapter 1 ReservationChapter 2 Greeting & FarewellChapter 3 Taking OrdersChapter 4 Beverage ServiceChapter 5 Serving at the DinnerChapter 6 Banquet ServiceChapter 7 Bar ServiceChapter 8 Setting the BillChapter 9 Handling ComplaintsPart IV Special Restaurants三、实践教学内容课内实践教学设计课内实践活动主要由课内模拟情景对话组成，实践教学时数为24学时。

英语读物小妇人第六章重点单词1. Serene: This word is used to describe the peaceful and calm atmosphere of Mr. Laurence's house. It represents Beth's feeling of comfort and contentment in such a setting.2. Gentleness: This word characterizes Beth's nature. She is gentle in her interactions with others, such as taking care of the family cat and showing kindness to Mr. Laurence.3. Cautious: Beth is described as cautious when she visits Mr. Laurence's house. She is careful not to disturb anything and is respectful of the artwork and music present.4. Solace: Beth finds solace in Mr. Laurence's home, which offers her a sense of relief and comfort from her worries. The peaceful environment provides her with a sanctuary.5. Charitable: Beth's actions are often described as charitable. She takescare of the family cat and helps Mr. Laurence with small tasks, showing her kind-heartedness and willingness to help others.6. Shy: Beth's shyness is mentioned throughout the chapter. She is quiet and reserved, but her gentle nature allows her to form strong connections with others, such as Laurie and Mr. Laurence.7. Contentment: Beth is content with the simple pleasures of life, such as spending time with the family cat and enjoying the beautiful artwork in Mr. Laurence's house. She finds happiness in these small moments.8. Friendliness: Beth's friendly nature is evident in her interactions with Mr. Laurence and Laurie. She forms a close bond with them based on mutual respect and kindness.9. Respect: Beth shows great respect for Mr. Laurence and his home. She admires his artwork and music, and she handles his belongings with care.10. Generosity: Mr. Laurence's generosity is displayed when he offers to payfor Beth and her sisters' music lessons. He also gives them a beautiful piano, showing his kindness and support.11. Kindness: Beth's kindness is repeatedly mentioned in the chapter. She is always willing to help others and show compassion, whether it's towards her family, the cat, or Mr. Laurence.12. Talent: Beth's talent for music is a recurring theme in the chapter. Sheis described as a skilled pianist, and her music brings joy to those around her, including Mr. Laurence.13. Nurturing: Beth's nurturing instincts are evident as she takes care of the family cat and helps Mr. Laurence with his daily tasks. She has a naturalability to care for others.14. Dependability: Beth is known for her dependability. She is reliable andcan be counted on to fulfill her responsibilities, whether it's helping her sisters or caring for Mr. Laurence's belongings.15. Ambition: Beth's ambition is shown through her desire to improve her musical skills. She practices diligently and dreams of becoming a renowned musician.16. Emotional intelligence: Beth is described as having emotional intelligence. She is in tune with her own emotions and those of others, which allows her to form deep connections with the people around her.17. Modesty: Beth's modesty is mentioned when she receives compliments on her music. She is humble and doesn't boast about her talents, preferring to lether actions speak for themselves.18. Perseverance: Beth's perseverance is demonstrated through her dedicationto music. She faces challenges and setbacks but continues to practice and improve her skills.19. Refinement: The environment of Mr. Laurence's house is one of refinement, with its elegant furnishings and collection of fine art, reflecting a sophisticated taste.20. Patience: Beth's interaction with Mr. Laurence's elderly cat demonstrates her patience, as she gently pets it and waits for it to warm up to her.21. Admiration: Beth holds Mr. Laurence in high regard, admiring not only his wealth but also his kindness and the wisdom he shares with her and her sisters.22. Encouragement: Mr. Laurence provides encouragement to Beth by praising her musical abilities and supporting her dreams of becoming a musician.23. Dignity: In her interactions with Mr. Laurence, Beth maintains a sense of dignity, never allowing her gratitude to override her self-respect.24. Endurance: Beth's endurance is tested as she practices her music, oftenfor long hours, demonstrating her commitment to honing her craft.25.Spontaneity: Despite her shyness, Beth can be spontaneous in her musical expression, playing pieces that resonate with her emotions at a moment's notice.26. Devotion: Beth's devotion to her music is unwavering, as she consistently dedicates herself to her practice, seeking to perfect her technique.27. Clemency: Mr. Laurence's Clemency towards Beth and her sisters, allowing them into his home and supporting their artistic endeavors, is a kind gesture.28. Autonomy: Beth exhibits autonomy in her creative pursuits, choosing her own repertoire to study and playing music that speaks to her personally.29. Empathy: Beth's empathy is on display when shesensitizes to Mr. Laurence's loneliness and companionless state, finding ways to companion him in his isolation.30. Resilience: Beth's resilience is evident in her ability to bounce back from rejections or setbacks in her musical pursuits, using them as motivation to strive further.31. Graceful: Beth's graceful demeanor is evident in the way she moves and interacts with her surroundings, embodying elegance and poise.32. Gratitude: Beth feels immense gratitude towards Mr. Laurence for his kindness and support, often expressing her thanks and appreciation for his gestures.33. Humility: Despite her musical talent, Beth remains humble and never boasts about her abilities, instead choosing to let her music speak for itself.34.Inspiring: Beth's passion for music and her dedication to improving her skills serve as an inspiration to those around her, including her sisters and Mr. Laurence.35. Introspection: Beth often engages in introspection, reflecting on her own emotions and experiences, which allows her to grow and develop as a person. 36. Optimism: Beth maintains an optimistic outlook on life, finding joy in the small moments and remaining hopeful for the future.37. Open-mindedness: Beth approaches new experiences and ideas with an open mind, always willing to learn and embrace new opportunities.38. Purity: Beth's pure and innocent nature is reflected in her love for music and her genuine care for others, free from any ulterior motives.39. Sensitivity: Beth's sensitivity towards others' feelings and emotions allows her to connect with them on a deeper level, fostering meaningful relationships.40. Tactfulness: Beth's interactions are marked by tactfulness, as she navigates social situations with diplomacy and consideration for others' feelings.41. Tenacity: Beth's tenacity is evident in her determination to overcome challenges and obstacles in her musical pursuits, never giving up easily.42. Unwavering: Beth's commitment to her music and her values remains unwavering, guiding her actions and decisions in life.43. Virtuous: Beth's virtuous nature is evident in her kindness, generosity, and compassion towards others, embodying noble qualities.44. Wisdom: Beth's wisdom is evident in her understanding of the world and her ability to offer insightful advice and support to those around her.45. Xanadu: Mr. Laurence's home can be likened to a Xanadu, a place of idyllic beauty and tranquility that fosters creativity and inspiration.46. Yielding: Beth's yielding nature allows her to adapt to different situations and compromise when necessary, demonstrating her flexibility.47. Zeal: Beth's zeal for music is evident in her enthusiastic approach to practicing and performing, driven by her passion and love for the art form.。

Chapter 2 Housekeeping 客房服务Unit 2 Showing the Room 客房迎宾服务经典对话B=Bellman 开房员G=Guest 顾客B：Here is your room, Mr. Johnson. After you.这是您得房间，约翰逊先生。

您先请。

G：Thank you.谢谢。

B：Shall I draw the curtain for you?我为您拉开窗帘好吗？G：OK, thank you. By the way, do you know when room service is available?好，谢谢。

顺便问一下，你知道客房送餐服务得时间吗？B：It’s available twenty-four hours a day. And in the first draws of the dresser, you’ll find a brochure with full information about the facilities and services of our hotel.客房送餐服务是24 小时都提供的。

在梳妆台的第一个抽屉里有一本小册子，上面有关于我们酒店所有设施和服务的信息。

G：Oh,I see. Um…… Here’s something for you.（Giving tips）谢谢，这点东西给你(递小费)。

B：That’s very nice of you, thank you . Is there anything else I can do for you?非常感谢，您真是太好了。

还需要我为您做什么吗？G：No, thanks.不用了，谢谢。

B：I’m always at your service, Mr. Johnson. Have a nice day. Good-bye!我随时乐意为您服务，约翰逊先生。

祝您愉快，再见！常用句型百宝箱1. 介绍酒店的设施服务1) There is a French caféand a Korean barbeque restaurant on the 3rd Floor.三楼有一家法式咖啡厅和一家韩国烧烤餐厅。

Chapter 1 At the Travel AgencyUnit 1 Tour ConsultationTask 11. How many days 2。

What kind of hotels to stay at;Task 21. sorting 2。

accommodations 3. rentals 4. regulations 5。

visasTask 31。

√2, × 3. √ 4. ×5。

×Task 41。

sightseeing 2. folders 3. vacancy 4。

admissionTask 51.Booking a tour for her company。

2. 5—star hotels3.May 11thTask 61。

establishing rapport 2. sales consultants 3. a travel agency 4。

presenting products5。

features 6. BenefitsMore for ExercisesI EFGJH IADCBII BCBBA ACBCAIII。

1。

How may I help you?2。

What holidays do you have on offer?3。

How about a week there?4. What kind of hotel would you be interested in?5. That sounds great。

Unit 2 Tour ArrangementTask 11. confirm2. national guide 3。

itinerary 4。

reasonable 5. currentTask 21。

duration 2。

travel expenses 3. location 4。

specific information5。

小妇人各章节内容英语概括Chapter 1- Amy, the youngest March sister, is preparing for a party while her mother and sisters are out. She is disappointed that her nose is red and begins to worry about her appearance.Chapter 2- The March sisters, Meg, Jo, Beth, and Amy, struggle with poverty while their father is away serving as a chaplain in the Civil War. They receive a surprise visit from their wealthy Aunt March.Chapter 3- Jo, the tomboyish second eldest sister, learns that her short story has been rejected by a publisher. She decides to pursue her passion for writing and declares that she will not conform to society's expectations.Chapter 4- The March sisters befriend their wealthy neighbor, Theodore "Laurie" Laurence, who becomes an honorarymember of their family. Meg attends a party with Laurie and meets John Brooke, Laurie's tutor.Chapter 5- Meg is invited to attend a dance at the Moffats' home, where she meets the charming Mr. Brooke once again. However, she becomes embarrassed by her simple dress and feels out of place among the wealthier guests.Chapter 6- Jo becomes friends with Laurie and listens to his troubles. She offers to take him to a play, despite his protests, and they enjoy a lively evening together.Chapter 7- The March sisters put on a play and invite Laurie to watch. Jo portrays a male character and is praised for her performance. After the play, the girls receive a surprise visit from Marmee, their mother.Chapter 8- Marmee encourages the girls to help those less fortunate by donating their Christmas breakfast to a poor family. The sisters agree to make sacrifices and find joy in giving to others.Chapter 9- Amy becomes envious of her older sisters and seeks to improve her social standing. She attempts to actlike a lady but ends up humiliated at a party when her hand is accidentally burned.Chapter 10- Jo takes a job as a governess to help support her family, but she struggles to fit in with the wealthy family she works for. She maintains her independent spirit but faces challenges in her new role.。

HOUSEKEEPING OPERATIONS MANUALSECTION … TWODEPARTMENT ORIENTATIONINTRODUCTIONEach employee hired by the Housekeeping Department must go through department orientation. Every employee should receive an orientation packet toreview. This chapter provides sample materials that you may use as part of yourorientation documents.(2.2)GENERAL MANAGER WELCOME LETTERA welcome letter from the General Manager of your hotel should be included in your employeeorientation material. The below displays a sample letter.To: ALL NEW EMPLOYEESWelcome to the Sheraton family. As a member, you are part of the finest and fastest growing hotel corporation in the world.We are proud of our company, our achievements and our people --- you are the Sheraton's greatest asset. It is people like you who continue to make us the best hotel company in the world.We rely on each and every one of you to deep the Sheraton Corporation ahead of the competition by insuring the highest quality of services for our guests. It is the total commitment of our people to all jobs, in all hotels, that enables us to stay on top.Our commitment to quality also involves creating a positive experience for our employees.We want you to grow with the Sheraton family. Take advantage of that you can achieve your personal goals.Once again, my warmest welcome --- I am confident that you will have a meaningful experience with The Sheraton Corporation.General Manager(2.3)HOUSEKEEPING DEPARTMENT WELCOME LETTERA letter welcoming the new employee to the Housekeeping Department should also be included. The below is a sample letter.To: ALL Housekeeping EmployeesI would like to take this opportunity to extend a sincere welcome to all of you who were selected to be part of the Housekeeping staff at the (hotel name).You can be very proud that you were one of the few people chosen from the many applica to the Housekeeping Department.The (hotel name) is a very successful, quality hotel. We feel that our employee are the most important ingredient in having a well run organization.Executive Housekeeper.Assistant Executive Housekeeper.(2.4)HOTEL HISTORYThe Executive Housekeeper of each hotel should obtain the history of his/her property from the Personnel Department. A page describing your hotel history should be printed up and inserted into your departmental orientation packet for new employees.I. ITEMS TO BE INCLUDED ON HOTEL HISTORY SHEETA. DATE OF OPENINGB. NUMBER OF ROOMSC. DEVELOPER/OWNERD. LOCATIONE. EXECUTIVE HOUSEKEEPERF. EXECUTIVE HOUSEKEEPERG. GENERAL MANAGERH. RESIDENT MANGER(2..5)HOUSEKEEPING Organizational ChartRoom NightAttendants CleanersRoom Attendants(2.6)HOUSE RULESThe following lists general hotel rules and regulations to enhance the relationship bethe hotel and its employees. We feel that adherence to these suggested rules makework environment safer and more pleasant. Housekeeping rules are developed in conjunctio with the hotel General Manager. Personnel Department and department heads.· EMPLOYEES MUST ENTER AND EXIT THROUGH THE DESIGNATED EMPLOYEEENTRANCE.· EACH EMPLOYEE MUST PUNCH HIS/HER TIME CARD OR SIGN IN PROMPTLYWHEN ARRIVING OR LEAVING WORK. NO EMPLOYEES MAY PUNCH IN OR OUT.OR SIGN IN OR OUT, FOR ANOTHER EMPLOYEE. FALSIFICATION OF PAYROLLDOCUMENTS IN ANY FORM WILL NOT BE TOLERATED AND WILL RESULT IN THEENFORCEMINT OF DISCIPLINARY ACTION.· EMPLOYEES ARE NOT PERMITTED TO BE IN THE HOTEL DURING THEIR OFFHOURS WITHOUT ADVANCE PERMISSION FORM THEIR DEPARTMENT HEAD.UNAUTHORIZED USE OF HOTEL FACILITIES PROHIBITED.· EMPLOYEES ARE REQUIRED TO REPORT TO WORK ON TIME. IF YOU ARE GOING TO BE LATE OR ABSENT, IT IS YOUR RESPONSIBILITY TO NOTIFY YOUR· EACH EMPLOYEE MUST COMPLY WITH THE DEPARTMENTAL UNIFORM STANDARD. NAME BADGES MUST BE WORN PROPERLY.· SMOKING IS PROHIBITED IN ALL GUEST AREAS AND FOOD PREPARATION AREAS.· EATING WHILE ON DUTY IS PROHIBITED EXCEPT IN EMPLOYEES CAFETERIA.· PACKAGES OR PARCELS, IF BROUGHT TO THE HOTEL, MUST BE LEFT WITHSECURITY. BEFORE ANY PACKAGE OR PARCEL IS REMOVED FROM THE HOTELEMPLOYEES MUST SECURE A PACKAGE PASS. ALL PACKAGES OR PARCELS AND PERSONAL BELONGINGS ARE SUBJECT TO EXAMINATION BY THE HOTEL.· NO SOLICITATION OR DISTRIBUTION OF LITERATURE OF ANY KIND FOR ANYPURPOSE IS BE PERMITTED DURING WORK TIME.(2.7)· EMPLOYEES ARE NOT TO ENGAGE IN UNETHICAL OR ILLEGAL ACTS WITHGUESTS. OTHER EMPLOYEES, OR OTHER PERSONS WHILE ON THE PREMISES.· REPORTING TO WORK UNDER THE INFLUENCE OF ALCOHOL OR ILLEGALDRUGS, OR POSSESSING OR CONSUMING THESE SUBSTANCES WHILE ONHOTEL PROPERTY IS STRICTLY FORBIDDEN.· LOST AND FOUND ARTICLES AS WELL AS OTHER ITEMS BELONGING TOGUESTS, THE HOTEL, OR CO-WORKERS ARE TO BE REPORTED AND TURNEDOVER TO YOUR SUPERVISOR.· ALL EMPLOYEES ARE ASSIGNED TO SPECIFIC DUTIES AND WORK AREAS.THEIR ACTIVITIES SHALL BE CONFINED TO THOSE DUTIES SND WORKAREAS UNLESS DIRECTED BY THEIR SUPERVISOR TO BE IN ANOTHER AREAFOR A SPECIFIC PURPOSE.· EMPLOYEES SHOULD HAVE NO PERSONAL VISITORS WHILE ON DUTY.· A PUBLIC TELEPHONE IS AVAILABLE FOR USE BY EMPLOYEES DURING RESTPERIODS OR LUNCH BREAKS. NO OTHER PHONES ARE TO BE USED.EMERGENCY CALLS FOR AN EMPLOYEE SHOULD BE DIRECTED TO EMPLOYEE'S RESPECTIVE DEPARTMENT HEAD.· DELIBERATE WASTE OR DESTRUCTION OF HOTEL GUEST OR FELLOWEMPLOYEES' PROPERTY IS NOT PERMITTED.· ANY FORM OF UNLAWFUL CONDUCT IS NOT ALLOWED. THIS INCLUDES BUTIS NOT LIMITED TO POSSESSION OF ANY ARTICLE RESEMBLING A WEAPON,FIGHTING ON HOTEL PREMISES, BOISTEROUS BEHAVIOR, STEALING,GAMBLING OR TAMPERING WITH FIRE FIGHTING EQUIPMENT.· REPORTING TO OR ENGAGING IN WORK WHILE UNFIT FOR DUTY IS NOTTOLERATED. FOR EXAMPLE, SLEEPING WHILE ON DUTY OR FAILURE TOCONFORM TO HOTEL STANDARDS OF DRESS, GROOMING OR PERSONALHYGIENE IS INAPPROPRIATE.(2.8)DEPARTMENTAL RULESThe rules of the Housekeeping Department need to be established for each hotel.Below is a sample list of topics that your hotel should develop rules for.· PASS DEYS, GUEST ROOM DEYS, DOORS· DAYS OFF, LUNCH BREAKS· USE OF SERVICE ELEVATORS· LEAVING ASSIGNED FLOOR OR HOTEL· ACCESS TO PUBLIC AREAS AND EMPLOYEE AREAS· ENTERING GUEST ROOMS, DO NOT DISTURBS, COURTESY TO GUESTS· REFUSED SERVICE ROOMS· EQUIPMENT AND MATERIAL USED, UNIFORMS· LINEN CHUTE· ABSENTEEISM AND TARDINESS· ASSIGNMENT RESPONSIBILITY· ASK TO SEE A KEY IF A ROOM IS OPEN· KEEP LINEN CLOSETS CLEAN· SCHEDULES AND TIME CARDS· RADIOS AND TELEVISION(2.9)CODE FOR GUEST SERVICE· GUESTS ARE THE MOST IMPORTANT PEOPLE IN THE HOTEL.· GUESTS ARE NOT DEPENDENT UPON US. WE ARE DEPENDENT ON THEM.· GUEST DO NOT INTERRUPT OUR WORK, THEY ARE THE PURPOSE OF IT.· GUESTS DO US A FAVOR WHEN THEY STAY IN OUR HOTEL. WE ARE NOT DOING THEM A FAVOR BY SERVICING THEM.· GUESTS ARE NOT AN OUTSIDERS TO OUR WORK, THEY ARE PART OF IT.· GUESTS ARE NOT COLD STATISTICS. THEY HAVE EMOTIONS, PREJUDICES ANDBIASES LIKE OUR OWN.· THE GUESTS ARE THE ONES WHO BRINGS US THEIR WANTS. IT IS OUR JOB TOFILL THESE WANTS.· GUESTS ARE DESERVING OF THE MOST COURTEOUS AND ATTENTIVE TREATMENT WE CAN GIVE THEM.(2.10)HOUSEKEEPING DRESS CODE AND GROOMINGThis section suggests dress code, hygiene and grooming standards for the Housekeeping Department. It is important to remember that each hotel must develop its own uniform procedure.I. UNIFORMSA. THE ONLY ACCEPTABLE UNIFORM IS THE ONE ISSUED BY HOTE.B. UNIFORMS ARE CLEANED AND REPAIRED BY HOTEL UNIFORM DEPARTMENT.C. PROBLEMS WITH UNIFORMS MUST BE REPORTED TO THE UNIFORM ATTENDANT. II. JEWELRYA. NO JEWELRY SHOULD BE WORN EXCEPT FOR WEDDING BANDS, ENGAGEMENT RINGS, WRIST WATCHES, SMALL NECK CHAINS AND SMALL EARRINGS.III. SHOESA. SHOES SHOULD HAVE LOW HEELS FOR COMFORT AND SAFETY.B. SHOES SHOULD BE THE COLOR SPECIFIED BY THE HOTEL AND BE CLEANED AND SHINED AT ALL TIMES.C. TOES MUST BE ENCLOSED.IV. STOCKINGA. STOCKING MUST BE WORN BY ALL EMPLOYEES.1. MEN SHOULD WEAR SOCKS AND WOMEN SHOULD WEAR NYLONS.(2.11)V. MADE UPA. MAKE UP SHOULD BE USED IN MODERATION.B. HEAVY PERFUME IS NOT APPROPRIATE.VI. HAIRA. HAIR SHOULD BE WELL GROOMED AND CUT IN A CONSERVATIVE STYLEB. MUSTACHES AND BEARDS MUST ALSO BE WELL KEPT.VII. NAILSA. FINGERNAILS MUST BE SHORT AND CLEAN.B. IF NAIL POLISH IS WORN, A CLEAR OR CONSERVATIVE COLOR SHOULDBE USED.VIII. PERSONAL HYGIENEA. TEETH SHOULD BE BRUSHED AFTER EVERY MEAL.B. HANDS MUST BE KEPT CLEAN.IX. TEETHA. TEETH SHOULD BE BRUSHED AFTER EVERY MEAL.1. POOR TEETH AFFECTS YOUR HEALTH AS WELL AS YOUR APPEARANCE(2.12)JOB DESCRIPTIONSoughion packet tos part of yourd in your employeegrowingthe Sheraton's company in theur employees.can achieve yournt should also be who weremany applicants mployee are theHousekeeper.er property from rinted up andht Cleaningntship betweenmakes yours eveloped in conjunction EMPLOYEEH IN OR OUT.F PAYROLL ESULT IN THEOU ARE GOING ORM STANDARD. RATION AREAS. CAFETERIA.M THE HOTEL,R PARCELS AND D FOR ANYE PREMISES.ND TURNEDEARING RESTO EMPLOYEE'SUDES BUTWEAPON,DOINGS ANDOUR JOB TO TIVE TREATMENTHousekeepingDEPARTMENT. FORM ATTENDANT.S, ENGAGEMENTEANEDTIVE STYLE OR SHOULDANCE. JOB DESCRIPTIONS。

汤姆叔叔的小屋英文黑布林版每章概括《汤姆叔叔的小屋》（Uncle Tom's Cabin）是美国作家哈里埃特·比彻·斯托夫人（Harriet Beecher Stowe）于1852年出版的一部反奴隶制度的长篇小说。

以下是每章的概括，根据黑布林版（Blackburn edition）的章节划分：Chapter 1: In Which the Reader Is Introduced to a Man of Humanity 本章介绍读者与一个充满人道主义的人物相识。

Chapter 2: The Mother 本章主要讲述了一个名叫埃米莉亚的黑奴母亲和她的家庭背景。

Chapter 3: The Husband and Father 本章中，埃米莉亚的丈夫乔治被贩卖到另一个奴隶主那里，导致他们家庭分离。

Chapter 4: An Evening in Uncle Tom's Cabin 这一章节以晚上在汤姆叔叔的小屋中过夜为背景，展现了汤姆叔叔的善良和宽容。

Chapter 5: Showing the Feelings of Living Property on Changing Owners 本章节揭示了奴隶的心理状态及其在不同主人之间转换时的感受。

Chapter 6: Discovery 在这一章中，汤姆叔叔被新的主人哈利斯发现，哈利斯想要将汤姆叔叔卖掉。

Chapter 7: The Mother's Struggle 埃米莉亚努力保护自己的孩子们免受奴隶制度的伤害，这一章主要描写了她的奋斗。

Chapter 8: Eliza's Escape 本章中，伊莱扎成功逃离了奴隶主的追捕，并开始了逃亡之旅。

Chapter 9: In Which It Appears That a Senator Is but a Man 在这一章节中，一位参议员艾伦森展现出作为一个人的弱点。