商务英语电话对话business english for phone call

Business-English-Conversati on商务英语对话Lesson 3 business negotiationDialogue 1 Counter offerLeslie: How are you this afternoon?今天下午过得如何?Paul: Just fine. I looked over the catalog you gave me thismorning, and I’d like to discuss prices on your computer speakers.还好。

今天早上我已经详细看过你给我的目录了。

我想讨论一下你们计算机扬声器的价格。

Leslie: Very good. Here is our price list.好的。

这是我们的价目表。

Paul: Let me see…. I see that your listed price for the K-two-one model is ten US doll ars.Do you offer quantity discounts?我看看。

你们K-2-1 型的标价是美金十块钱。

大量订购的话，有折扣吗？Leslie: We sure do. We give a five percent discount for orders of a hundred or more. 当然有。

100 或以上的订单我们有百分之五的折扣。

Paul: What kind of discount could you give me if I were to place an order for six hund redunits?如果我下六百的订单，你们可以给我什么样的折扣？Leslie: On an order of six hundred, we can give you a discount of ten percent.六百的话，我们可以给你百分之十的折扣。

商务打电话的英语对话为了培养出适应社会的复合型人才,对商务英语教学方法进行认真的探讨和研究是十分必要的。

小编精心收集了打电话的英语商务对话，供大家欣赏学习!打电话的英语商务对话1A： Is that the office manager over there?B： Yes, it is，A： I haven't met him yet.B： I'll introduce him to you .A：在那边的那位是经理吧?B：是啊。

A：我还没见过他。

B：那么，我来介绍你认识。

打电话的英语商务对话2A: Hello! Is this Commercial Information Consultancy Company?喂，请问是"商业信息咨询公司"吗?B: Yes, CIC. May I ask who is calling?是的，CIC公司。

请问您是哪位?A: This is Lisa Wang, International Trade Group.我是王莉莎，是"国际贸易集团公司"的。

B: What can I do for you, Miss Wang?有什么事吗，王小姐?A: I'd like you to give me some information about an American company. Its name is Johnson International Fastfood Co. Limited.我希望你们提供一些一家美国公司的消息。

公司名称是"约翰逊国际快餐有限公司"。

B: Could you repeat the name of the company, please?可以再说一遍该公司的名称吗?A: Johnson International Fastfood Co. Limited."约翰逊国际快餐有限公司"。

商务电话对话英语作文商务电话对话英语作文。

Business Telephone Conversation。

A: Good morning, ABC Company. How may I assist you?B: Good morning. This is John from XYZ Company. I would like to speak to Mr. Smith, please.A: Certainly, may I ask who is calling?B: This is John from XYZ Company.A: Hold on for a moment, please. I will transfer your call to Mr. Smith's office.B: Thank you.A: Mr. Smith's office, how may I assist you?B: Good morning, this is John from XYZ Company. May I speak to Mr. Smith, please?A: I'm sorry, Mr. Smith is currently in a meeting. May I take a message for him?B: Yes, please. Could you tell him that I called and that I would like to discuss the new project that we talked about last week?A: Certainly, I will make sure to pass on the message. May I have your contact information, please?B: Yes, my phone number is 123-456-7890 and my email is ************.A: Thank you, John. I will make sure to pass on your message and contact information to Mr. Smith as soon as possible.B: Thank you very much. Have a great day.A: You too. Goodbye.B: Goodbye.This is a typical example of a business telephone conversation. It is important to be polite, clear, and concise when speaking on the phone in a business context. Making a good impression and communicating effectively can help to build strong business relationships and achieve success in your professional endeavors.。

商务礼仪英语对话导语：商务专业的工作人员如何商务礼仪对话?详细有哪些范例?以下是为大家的文章，欢迎阅读!希望对大家有所帮助!A: Hey, Helen, Do you know what happened today? I gotto know I suck on the phone.You know, in my old job I never used English at work. Everyone was Chinese, my co-workers, my boss，myclients ...I watched American TV programmes all thetime,but this is totally different.B: You have to get used to it, most people we deal with here are foreigners. Nearly all ofthe phone calls I make are in English.A: Do you have any special rules here for making phone calls in English?B: You mean something like etiquette? Yes, there are some guidelines, but they aren'tset in stone. Different people do it in a different way.A: I think I need to go over(重温)my phone etiquette.B: Foreigners like to follow rules, especially the British. If you aren't professional on the phone, or sound unenthusiastic or indifferent, they won't want to dealwith(与……打交道)you.A: OK, I had better start practicing.A:嗨，海伦，你知道今天发生了什么事吗?我才发现我打很糟糕。

关于商务电话英语对话阅读对话教学是英语课堂经常应用的一种教学方法,它可以提高学生的口语交际能力,也能够加强学生对英语的理解。

店铺整理了关于商务电话英语对话，欢迎阅读!关于商务电话英语对话一A: Mr. Mathew, we and now, want to place an order with you.A:现在我们要向你们订货了。

B: Very glad to hear that! I will be happy to accept your order, and will get to work on it rightaway.B:听到这一消息十分高兴!我们很乐意接受您的订单，而且会马上开始生产。

A: We will send you a purchase order in two days. We want to ask you to hurry on theexecution of the order.A:我们两天之内就会将订货单寄去，而且也请贵公司加紧履行订单的工作。

B: I don't think that will be a problem, but I'll have to. check and make sure. I'll let you knowwhen I confirm your purchase order.B:我想这不会有问题，不过我还是得问一下才能确定。

等确认购货单的时候，我再一起答复你。

A: Thanks. If we are satisfied with the products, I think we will make many orders later.A:谢谢，如果产品令人满意，我们以后会下更多的订单。

B: Well, I'm afraid that we can't send the order until after the Christmas holidays. Our companywill be closed for another week.B:呃，恐怕要等到过完圣诞节以后，我们才能开始发货，我们公司要多放一周的假。

If you’re going on vacation - Hello, this is Marina Smith at the XYZ company. I will be on vacation from Friday, May 12 through Monday, May 22. Please leave a message, and I’ll call you back when I return. Thank you.
Taking a message for someone
- I’m sorry, I have a call on my other line. Can you please hold?
For customer service calls - All of our operators are currently busy. Please stand by for the next available operator.
- It’s been great talking with you. I’ve got a meeting now so I better run. - Thanks for calling. I’ll speak with you again soon. - I’ve got another call coming in. Good talking to you. - I better let you go. - It’s 5 o’clock already. I better let you go. - Let’s touch base on this again in a few days.
Business English
Talking on the telephone can be difficult for a couple of reasons. First of all, you can't see the you're talking to, so you can't see his or her body language and "read" his or her face. Ta the phone also requires its own special set of words and phrases. Here’s a helpful reference ch will help you speak on the telephone phone with confidence in business and personal situati hope you'll find this helpful. Now if you can only find somebody to pay for your cell phone b be all set!

商务英语电话留言对话以下是小编为大家提供的商务英语电话留言对话，一起来看看吧。

A: Adrienne Lambert speaking.A：我是Adrienne Lambert。

B: Hello, Adrienne. This is George here. I've been thinking. There are three things we need to think about. Firstly, the salary structure ...B：你好，Adrienne。

我是George。

我想有三件事我们需要考虑下。

第一件是薪酬结构…A: Salary structure ...A：薪酬结构…B: Yes, we certainly need that on the agenda...B：是的，我们的确需要提上日程了…A: Oh I see, this is the agenda for…A：我知道了，这是它的日程…B: Yes, yes. Um, we should include pensions ...oh yes, but perhaps before that there's other benefits.B：是的。

我们应当包括养老金…是的，但是也许在考虑其他福利之前。

A: So are we talking about next month's HR meeting?A：那么我们在下个月的人力资源会议上讨论下吧。

B: Yes, I'd like you to circulate it before the meeting.B：好的，我想你在会前传达下信息。

A: I see. Could we go over it again?A：我明白了。

我们再仔细检查一遍好吗?Call 2 (Answerphone message)Call 2 电话答录机上的留言A: Meribel Communications. The office is not manned at the moment. If you'd like to leave your name, telephone number andany message, we'll get back to you as soon as possible. Speak clearly after the beep.A：这里是Meribel Communications公司。

商务英语电话对话作文商务英语电话对话。

A: Good morning, this is John speaking. How may Iassist you?B: Good morning, John. This is Mary from ABC Company. I am calling to inquire about your products.A: Certainly, Mary. What products are you interested in?B: I am interested in your latest line of laptops. Can you tell me more about them?A: Of course, Mary. Our latest line of laptops is designed with the latest technology and features. They are lightweight, portable and perfect for business use.B: That sounds great, John. Can you provide me withmore details on the specifications and pricing?A: Absolutely, Mary. Our laptops come with a 14-inch display, Intel Core i7 processor, 8GB RAM, and 512GB SSD. The price for each laptop is $1,500.B: That sounds reasonable, John. Can you provide me with a discount if I purchase in bulk?A: Yes, Mary. We offer a 10% discount for orders of 10 or more laptops.B: That's great, John. I am interested in purchasing 20 laptops. Can you provide me with a formal quotation?A: Sure, Mary. I will send you a formal quotation via email within the next hour. Is there anything else I can assist you with?B: No, John. That's all for now. Thank you for your help.A: You're welcome, Mary. Thank you for considering ourproducts. Have a great day.B: You too, John. Goodbye.A: Goodbye, Mary.以上是一段商务英语电话对话，我们可以从中学到很多商务英语的应用。

Unit 1 Phone Call 电话英语会议Part 1 Answering phone calls 接听电话1. Getting Phone Calls 接电话Hello. This is ABC Inc. May I help you? 喂，这是ABC公司，我能为你效劳吗？Yes, I’d like to speak to your sales manager, please.是的，我想和贵公司的业务经理通话。

May I have your name, please? 请问你的姓名？Yes. My name is Jerome Dudley.我叫杰罗米.杜德利。

I can not hear you very well. Pleases speak a little louder. 你讲话我听不太清楚，请大声一点。

Please speak a little more slowly.请再说慢一点。

2. When the Person Cannot Answer the Phone 无法接听电话I am sorry; he is on another line at the moment. 对不起，他正在接听别的电话。

I am afraid he is in a meeting now; 恐怕他现在正在开会。

She has someone with her right now; 她现在有客人I am sorry. He is not at his desk; 对不起，他不在座位上I am sorry, but he is out if the office now; 对不起，他现在不在办公室She is not here now, but she should be back by 3:00; 她现在不在这里，但他会在3点种前回来I am sorry, but he has gone home for the day; 对不起，他已经回家去了She has out of town on a business trip. She will be back nest Monday; 她因公去外地出差了，她会在下星期一回来I am sorry; he is not available at the moment; 对不起，他此刻没有空I am sorry; he can not come here to the phone at the moment. 对不起，他此刻无法接电话Well, then I will call again in a little while. 好的，那么我稍后再打来。

商务电话礼仪英语对话商务电话礼仪英语对话商务电话礼仪英语对话【1】A: Hello, are you Mr. Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK.(10 minutes to the Galaxy Hotel)A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow mor ning, then I ‘ll take you to visit our company. B: OK.A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Black. B: Good morning, Amy.A: Mr. Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales SoutheastAsia souvenirs; We have 282 staffs in total Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Verycomplete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company. A: Well, thank you.A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center) A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there And many Southeast Asian countries and various industry companies will exhibit at Nanni ng ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities,It’s can drive the economic development of Guangxi Develop fast so we want to establish the long-term cooperative relationship with your company. A: I believe you are right . (They smile, the end of the tour.) (Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States. B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again. B: Goodbye. A: Goodbye.商务电话礼仪英语对话【2】(A：Jan Wise B：Receiver)A：Hello.Can I speak to Mr.Clark?B：May I have your name，Please?A：This is Jan Wise speaking.B：Hold on，please…I'm sorry，but he's on another line now.Would you care to hold?A：Well，I need to leave in a ninute.Could you take a message，Please?B：Gertainly.A：It's a little complicated… I'm Mr.Clark's former classmate.B：OK.A：I was supposed to meet Mr.Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…B：Ernie…Miss White——OK…A：But Miss White's flight arrived late，and I need to pick her upat the airport now…B：Airport——OK…A：So please tell him that the time is changed to 1∶00…B：One o'clock…A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's. Bythe way，please tell him not to book the table，I have done it al-ready.B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message.Anything else?A：That's all.Thank you for trouble taken.Good-bye.B：Good-bye关于打电话英语表达方式2(A：Jim Brown B：Receiver)A：Hello.This is Jim Brown of the Export Department.MayIspeak to Mr.Wang?B：I'm sorry，but he is out of the office right now.A：When will he be back?B：He should be back at any moment.A：I wonder if you could give Mr.Wang a message for me?B：Yes，certainly.Just a minute.I'll get a pen.(Pause)OKay，please carry on.A：There will be a very urgent meeting at three o'clock and Iwould like Mr.Wang to attend it.B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding?A：Yes.It's regarding the foreign exchange market and our salesstrategy this year.B：Shall I tell Mr.Wang to prepare any material?商务电话礼仪英语对话【3】S: Good morning, Welcome to Cafe Plus, Sir/Madam. What would you like to have?早上好，欢迎光临尚苑西餐厅。

美森教育：BEC职场必胜The Business Phone Call 商务英语电话LESSON 课文The Business Phone Call 商务电话It is of the utmost importance to answer the phone in a professional manner. Every time you answer the phone at work, you are representing the entire company. So make a good impression. Below are some tips on telephone English.以一种职业化的态度和方式接听商务电话在职场上是非常重要的。

每次你在工作时间接听电话时，你的言行都代表你所在的整个公司。

因此要切记给客户留下好的印象。

以下是一些有关接听英语商务电话的建议。

Opening line:Each company will have its own, unique opening line. Find out what it is and practice it until you remember it perfectly. Examples:1) Hello, Mr. Big's office, how may I help you? (This is only Mr. Big's secretary)2) Hello, IBM, Alice speaking, how may I direct your call? (Alice is the secretary for many people)3) Hello, IBM, sale's department, how can I help you? (This lets the caller know your department)4) Hello, IBM, what can I do for you? (General answer)公开电话线：每个公司都有自己的独特的公开电话线。

关于商务打电话英语对话英语作为一门国际通用语,在21世纪已经向着多元化、多功能化的方向发展。

店铺整理了关于商务打电话英语对话，欢迎阅读!关于商务打电话英语对话一OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?办公室文员: 早上好。

这里是奥德赛企划公司。

我能为您提供什么帮助吗?NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克: 你好，我是国际通讯公司的尼克·戴尔文。

可以帮我转接海伦·特纳吗?OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。

OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。

HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather?海伦: 谢谢……你好，尼克。

很高兴接到你的电话。

英国那边的天气怎么样?NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲，还是相当不错的。

纽约那边的天气呢?HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样。

NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因为我正打算下礼拜过去一趟。

HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?海伦: 真的吗?嗯，我希望你来的时候能顺便过来看看我们，可以吗?NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.尼克: 这正是我打电话想要告诉你的事情。

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电话商务谈判对话英语作文Telephone Business Negotiation Dialogue。

A: Good morning, this is John from ABC Company. May I speak to Mr. Smith, please?B: Good morning, John. This is Mr. Smith speaking. How can I assist you?A: I would like to discuss the possibility of a business partnership between our companies. We believe that our products and services can complement each other and bring mutual benefits.B: That sounds interesting. Can you give me a brief overview of your company and what you can offer?A: Of course. ABC Company specializes in providing IT solutions to small and medium-sized businesses. We have a range of products and services, including softwaredevelopment, cloud computing, and cybersecurity. Our team of experts can help improve your company's efficiency and security.B: That's impressive. Our company, XYZ Corporation, is a leading provider of marketing services for large corporations. We help our clients reach their target audience and increase their brand awareness. I can see how your IT solutions can help us improve our operations.A: Exactly. We believe that our partnership can bring significant benefits to both our companies. We can provide you with customized IT solutions that can help you streamline your operations and improve your marketing strategies.B: I agree. However, we need to discuss the details of the partnership, such as the scope of the collaboration, the timeline, and the financial terms. Can you provide me with a proposal outlining these details?A: Absolutely. We have prepared a detailed proposalthat outlines the scope of the collaboration, the timeline, and the financial terms. We can send it to you via email, and we can schedule a follow-up call to discuss any questions or concerns you may have.B: That sounds good. I look forward to receiving your proposal and discussing the details further.A: Thank you for your time, Mr. Smith. We believe that our partnership can bring significant benefits to both our companies, and we look forward to working with you.B: Thank you, John. I agree, and I look forward to reviewing your proposal.In conclusion, telephone business negotiation dialogue is an essential tool for companies to establish partnerships and increase their profitability. Effective communication, clear proposals, and mutual understanding are key to successful negotiations. By following these principles, companies can build long-lasting relationships and achieve their business goals.。

打商务电话对话英语作文Title: Conducting a Business Phone Conversation。

Introduction:In today's globalized world, effective communication is essential for successful business transactions. One crucial aspect of business communication is conducting phone conversations. This article aims to provide guidance on how to conduct a business phone conversation effectively and professionally.Body:1. Greeting and Introduction:When making a business phone call, it is important to start with a polite and professional greeting. For example, "Good morning/afternoon, this is [Your Name] from [Your Company]. May I speak with [Recipient's Name], please?"Remember to introduce yourself and your company clearly.2. State the Purpose:Once connected with the recipient, briefly state the purpose of your call. For instance, "I am calling to discuss [specific topic] and explore potential business opportunities." Clearly stating the purpose helps the recipient understand the reason for the call and sets the tone for the conversation.3. Active Listening:During the conversation, it is crucial to actively listen to the recipient's responses and questions. Pay attention to their tone and choice of words to understand their needs or concerns. Show your attentiveness by responding appropriately and asking relevant follow-up questions.4. Speak Clearly and Professionally:Ensure that your voice is clear and audible throughout the conversation. Speak at a moderate pace, enunciate your words properly, and avoid using jargon or technical terms that the recipient may not be familiar with. Speaking professionally helps to establish credibility and build rapport.5. Provide Necessary Information:If required, provide the recipient with any necessary information related to the discussion. This can include sharing details about your company, products or services, pricing, or any relevant documents or resources. Be concise and organized in your delivery of information.6. Addressing Concerns and Objections:If the recipient raises concerns or objections during the conversation, it is essential to address them promptly and professionally. Listen attentively to their concerns, acknowledge their viewpoint, and provide clear and concise explanations or solutions. This demonstrates yourcommitment to understanding and resolving any potential issues.7. Summarize and Confirm:Towards the end of the conversation, summarize the key points discussed and confirm any agreed-upon actions or next steps. This helps to ensure that both parties are on the same page and have a clear understanding of the outcomes of the conversation.8. Closing the Conversation:End the conversation with a polite closing remark. For example, "Thank you for your time and valuable input. I look forward to further discussing this opportunity with you. Have a great day!" This leaves a positive impression and shows your professionalism.Conclusion:Mastering the art of conducting a business phoneconversation is crucial for building successful relationships and achieving desired outcomes. By following the tips mentioned above, you can ensure that your phone conversations are effective, professional, and leave a positive impression on your business partners or clients.。

商务英语的电话礼仪A.确认身份TAB Corporation. Can I help you?TAB Corporation. How may I help you?Hotel International. May I help you?J&C Consultancy. What can I do for you?This is Paul Smith speaking.Hello, this is Paul Smith from Shipping International. Hello, this is James Lee calling from BHI in New York. Hello, this is Wang Ping calling from Singapore.May I speak to Mr. Brown?I’d like to speak to John Martin, please.Could I speak to John Martin, please?Could you put me through to the sales department? Could you tell me the number of the sales department? I’ll put you through.I’m putting you through.I’m connecting you now.The number of the sales department is 334. Shall l connect for you?Hello, this is Jane speaking. May I help you?Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.Who’s calling, please?James speaking.Hello, this is John Lee. It’s concerning the July order.Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.Hello, this is Peter A nderson. I’m returning your call.Hello, James. This is Peter. Mike asked me to call you about…B.确认信息There are two things I want to mention.Can I just make sure I’ve got this point?You mean the first thing I have to do is ship the goods in July. Is that right?So, we will meet on Monday, 9 o’clock in the morning. Is that right?Thanks for calling.Thanks for calling back.Thank you for the information.I look forward to seeing you soon.I look forward to meeting you.I’m looking forward to our ne某t meeting.Have a good weekend/journey/holiday.Talk to you later.May I take a message for you?Would you like to leave a message?Could I ask who’s calling, please?Could you give me your phone number, please?Could you say that again/ repeat that?Could you speak a little more slowly, please?I’ll give her the message as soon as she’s back.I’ll ask him to call you first thing tomorrow.I will ask her to call you back as soon as she is free. I’m afraid you’ve dialed the wrong number.I’m afraid you’ve got the wrong number.The line is engaged/in use/busy.You’re wanted on the phone.He hung up on me.1、A Longer Message 记录较长的留言3、R:Certainly.The message is for...? 接待员:当然可以。

商务英语电话对话范文(优选八篇)5商务英语电话对话范文(篇一)Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .Sincerely商务英语电话对话范文(篇二)Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly商务英语电话对话范文(篇三)Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market hereleaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discountoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly商务英语电话对话范文(篇四)Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technicalinformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.商务英语电话对话范文(篇五)Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)People are a key factor in your own and your business' success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.Dan McLeod, president of Positive Management Leadership Programs, a union avoidance company, says, "Show me a boss who treats his or her employees abrasively, and I'll show you an environment ripe for labor problems and obviously poor customers relations. Disrespectful and discourteous treatment of employees is passed along from the top."The SolutionMost behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. We've always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.There are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. The caveat is that there is no possible way to know all of them!These guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. Possibilities to commit a faux pas are limitless, andchances are, sooner or later, you'll make a mistake. But you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. When in doubt, stick to the basics.The BasicsThe most important thing to remember is to be courteous andthoughtful to the people around you, regardless of the situation. Consider other people's feelings, stick to your convictions as diplomatically as possible. Address conflict as situation-related, rather than person-related. Apologize when you step on toes. Youcan't go too far wrong if you stick with the basics you learned in Kindergarten. (Not that those basics are easy to remember when you're in a hard-nosed business meeting!)This sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. If you always behave sothat you would not mind your spouse, kids, or grandparents watching you, you're probably doing fine. Avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. You may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.The following are guidelines and tips that we've found helpful for dealing with people in general, in work environments, and in social situations.It's About PeopleTalk and visit with people. Don't differentiate by position or standing within the company. Secretaries and janitorial staffactually have tremendous power to help or hinder your career. Next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (you'll probably be surprised!) and make it a point to meet them and show your appreciation.Make it a point to arrive ten or fifteen minutes early and visit with people that work near you. When you're visiting another site, lingerover a cup of coffee and introduce yourself to people nearby. If you arrive early for a meeting, introduce yourself to the other participants. At social occasions, use the circumstances of the event itself as an icebreaker. After introducing yourself, ask how they know the host or how they like the crab dip. Talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.Keep notes on people. There are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. They help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and children's' names; whatever depth of information is appropriate for your situation.It's a good idea to remember what you can about people; and to be thoughtful. Send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. People will remember your kindness, probably much longer than you will!商务英语电话对话范文(篇六)Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1995, I received my MBA from the School of Business, University of Texas. For five years, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the . Thus you are going to need aggressive, take-charge sales representatives.At Magic Kitchen, during my five years there, we expanded our . market share by 25%. This is just one example of my ability to go out there and sell position with your company would be both a learning experience and a great opportunity. I look forward to becoming part of the Action team. Thank you.商务英语电话对话范文(篇七)Look at the letter below. Rewrite it as an individual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.The first lines are done for you below.Dear Customer：We regret that your order is being returned to you due to thereason(s) checked below. Unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.Shipping and handling are also variable， so please include theproper charges if that is the reason that your order cannot be processed. It is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.From time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.Thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.(_) Item requested is no longer available.(_) Item requested is not yet available(_) Invalid credit card number. Please check your card.(_) Insufficient postage and/or handling. Please add $____ for shipping.(*) Price change. The new price is $(_) Other：_________________________________Additional notes： The product has been upgraded - the new version performs better than the original version， which has been discontinued.Begin your letter like this：12 April 19——Dear Mr Stafford，Your order #767 999 for ten CX 99 processorsI am sorry to inform you that we have been unable to process this order and I am returning it to you for your attention.商务英语电话对话范文(篇八)Dear Mr. Sun：We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.Very truly yours.Oscar OlenderExecutive ChairmanAttachment。