管理沟通教学(英文版4版)教学课件09_Nonverbal Comm
- 格式：ppt
- 大小：578.50 KB
- 文档页数：38
文档推荐
-
管理沟通(英文)3页数:10
-
MBA必修课《管理沟通》英文版课件Chapter页数:116
-
管理沟通(英文)8页数:88
下载文档原格式
合集下载
管理沟通教学(英文版4版)案例课件10_Oak Brook Medical Systems, Inc
Implement structured performance reviews. Develop specific promotion criteria. Implement a feedback system. Address the lack of diversity.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Oak Brook Medical Systems, Inc.
A Notre Dame case study prepared by Professor J. S. O’Rourke, IV with the research assistance of Ms. Christina Grimmer
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Business problem
Hospital Supply Division has no formal feedback system.
Harris has not received any guidance with regards to her lack of communication skills.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Oak Brook Medical Systems, Inc.
Mid-size medical supply firm specializing in prepackaged and bulk disposables for hospitals, doctors offices, and primary care givers
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Oak Brook Medical Systems, Inc.
A Notre Dame case study prepared by Professor J. S. O’Rourke, IV with the research assistance of Ms. Christina Grimmer
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Business problem
Hospital Supply Division has no formal feedback system.
Harris has not received any guidance with regards to her lack of communication skills.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Oak Brook Medical Systems, Inc.
Mid-size medical supply firm specializing in prepackaged and bulk disposables for hospitals, doctors offices, and primary care givers
管理沟通的基础知识(ppt 59页)(中英文).PPT
Natures of MC
Media: language or letters; Content: Information, Thoughts, Emotion,
Aspects, Attitude etc; Philosophy greatly influences the
understanding of motive, behavior and goal; Special barriers: Information disorder, Philosophy elements (preference, background, experiences and value).
二、管理沟通的过程 Process of MC
图1.1 管理沟通的过程
三、管理沟通要素（Elements of MC）
信息源 Information Source (Who is initiating
action?)
听众 Audience (positive, neutral, or negative ; key or
管理沟通的基础知识(ppt
单击此处59编页辑)(中母英版文标) 题样式
单击此处编辑母版副标题样式
Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing
松下幸之助：“伟大的事业需要一颗真诚的心与 人沟通。”
乔丹与皮蓬：“我们两个人在场上的沟通相当重 要，我们相互从对方眼神、手势、表情中获 取对方的意图，于是我们传、切、突破、得 分；但是，如果我们失去彼此间的沟通，那 么公牛的末日来临了。”
MBA必修课《管理沟通》英文版课件chapter4
• Informal methods of gathering information will probably be sufficient for most brief business messages.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to satisfying
your audience’s information needs is finding out what questions your audience has and then providing answers that thorough, accurate, ethical, and pertinent.
1. Is your purpose realistic? 2. Is this the right time? 3. Is the right person delivering your message? 4. Is your purpose acceptable to your
organization?
6. Discuss six ways you can establish a good relationship with your audience.
•
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to satisfying
your audience’s information needs is finding out what questions your audience has and then providing answers that thorough, accurate, ethical, and pertinent.
1. Is your purpose realistic? 2. Is this the right time? 3. Is the right person delivering your message? 4. Is your purpose acceptable to your
organization?
6. Discuss six ways you can establish a good relationship with your audience.
•
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
Nonverbal Communication 非语言交际 ppt课件
Nonverbal Communication 非语 言交际
Do no the most moving moments of our lives find us all without words? In human intercourse the tragedy begins not when there is misunderstanding about words, but when silence is not understood.
大多数非语言交际具有普遍性，但是许多非语言行为都 是文化潜移默化的结果。
非语言交流的重要性
判断心态：人们会自觉不自觉地、有意无意地对别人心态做出 判断 – 这种心态常常不是通过语言表达出来的。从说话的语气， 你与说话对象的距离，到身体接触的次数，了解彼此间关系的 亲疏。如果看到某人紧握双拳、表情犹豫，无需交谈你就知道 她不高兴。听到某人声音发颤，手发抖，您能推断出他很恐惧 或焦虑。
身体动作
运动信号指的是那些看得见、能发出信息的身体变动。这些信息关于： 你对他人的态度（与朋友面对面站着，或身体向前微倾，表明你很放 松）；你的情感状况（敲桌子表明你紧张）；你控制环境的欲望（示 意某人走过来意味着你想同他交谈）。
所有人在使用动作交流时，文化会教你如何使用和理解这些动作。
姿势：姿势和就坐习惯反映了文化的深层结构。
服装：穿衣多少，样式如何均反映某种文化的价值取向。
阿拉伯：女孩不许上游泳课，因为他们不许他们裸露身体。
西班牙：外表同其社会地位联系在一起。地位高的人大热天穿 西装打领带不足为奇。
日本：服装款式和颜色的保守倾向加强了集体主义观念，减少 社会不和谐的可能性。
男性主导的文化使女性穿那些限制活动的服装，造成女 性的一种从Байду номын сангаас感和脆弱感。
Do no the most moving moments of our lives find us all without words? In human intercourse the tragedy begins not when there is misunderstanding about words, but when silence is not understood.
大多数非语言交际具有普遍性，但是许多非语言行为都 是文化潜移默化的结果。
非语言交流的重要性
判断心态：人们会自觉不自觉地、有意无意地对别人心态做出 判断 – 这种心态常常不是通过语言表达出来的。从说话的语气， 你与说话对象的距离，到身体接触的次数，了解彼此间关系的 亲疏。如果看到某人紧握双拳、表情犹豫，无需交谈你就知道 她不高兴。听到某人声音发颤，手发抖，您能推断出他很恐惧 或焦虑。
身体动作
运动信号指的是那些看得见、能发出信息的身体变动。这些信息关于： 你对他人的态度（与朋友面对面站着，或身体向前微倾，表明你很放 松）；你的情感状况（敲桌子表明你紧张）；你控制环境的欲望（示 意某人走过来意味着你想同他交谈）。
所有人在使用动作交流时，文化会教你如何使用和理解这些动作。
姿势：姿势和就坐习惯反映了文化的深层结构。
服装：穿衣多少，样式如何均反映某种文化的价值取向。
阿拉伯：女孩不许上游泳课，因为他们不许他们裸露身体。
西班牙：外表同其社会地位联系在一起。地位高的人大热天穿 西装打领带不足为奇。
日本：服装款式和颜色的保守倾向加强了集体主义观念，减少 社会不和谐的可能性。
男性主导的文化使女性穿那些限制活动的服装，造成女 性的一种从Байду номын сангаас感和脆弱感。
管理沟通英文课件 (4)
In My Organization . . .
“Unethical behavior that results in personal gain is reprimanded”
n Agree: 68% n Undecided: 23% n Disagree: 09%
In My Organization . . .
oriented.
n Assumptions: general and descriptive.
பைடு நூலகம்
Making Moral Judgments
n Moral Awareness n Moral Imagination n Moral Identification and Ordering n Moral Evaluation
BusinessWeek, June 19, 2006
In My Organization . . .
“Discussion of ethical / unethical conduct is encouraged”
n Agree: 46% n Undecided: 28% n Disagree: 26%
n Rights
n Justice
The Nature of Moral Judgments
n Normative judgments:
Conclusions involving values.
n Non-normative judgments:
Conclusions that are value-neutral.
n They override self-interests. n They are based on impartial
non-verbal communication 无语言交流(课堂PPT)
.
7
Definition: (1)
• “Metacommunication (beyond
the usual commmunication),
paralinguistics, second-
order messages, the silent
language, and the hidden
dimension of communication.”
• It’s what we do with it that’s most important
.
20
Artifacts
• Include clothing, jewelry, personal belongings, accessories, etc.
• Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity
It means No in Iran .and Turkey.
28
Eye Gestures
• Eye contact indicates attention in America • Staring is rude in Korea, Japan, and Thailand • Eyebrow flash is a sign of flirtation • Wink is a sign of flirtation or shared secret • Dilated eyes indicates fear or anger • Rolling the eyes shows amazement
管理沟通课件全部英文版奥罗克著第四版2014年
Management communication skills are critical for leaders to motivate and engage employees, convey direction and expectations, and create a positive work environment.
Different cultures have different communication styles, such as direct vs. indirect communication, and high-context vs. low-context communication.
Understanding and respecting cultural differences is essential for effective communication within an organization.
01
02
03
Strategic Communication
要点三
Strategic communication is the process of planning, implementing, and evaluating communication activities that align with organizational goals and objectives.
Communication processes such as brainstorming, consensus building, and conflict resolution are integral to the decision-making process.
跨文化交际Nonverbal Communication ppt课件
• Personal Distance (45-120cm) - friends, old classmates, acquaintance and relatives
2021/3/30
29
Categories of Distance (cont’d)
• Social Distance (1.3-3m) - colleagues, business partners, people at social gatherings
• Australia and Nigeria - up yours
• Some Asian and Islamic countries - rude and offensive
2021/3/30
17
The Thumb Down Sign
• Sth is bad or sth you do not approve of. • Sth or someone has failed. • Not used as often as the thumbs up sign. It is a
✓ Four categories: intimate, personal, social, and public distance.
2021/3/30
28
Categories of Distance
• Intimate Distance (0-45cm) - for the closest relation, e.g. a couple
• May damage your image if you neglect your postures
2021/3/30
23
2.4 Eye Contact
Direct eye contact • Chinese: avoid • North Americans: appreciate • The British: avoid
2021/3/30
29
Categories of Distance (cont’d)
• Social Distance (1.3-3m) - colleagues, business partners, people at social gatherings
• Australia and Nigeria - up yours
• Some Asian and Islamic countries - rude and offensive
2021/3/30
17
The Thumb Down Sign
• Sth is bad or sth you do not approve of. • Sth or someone has failed. • Not used as often as the thumbs up sign. It is a
✓ Four categories: intimate, personal, social, and public distance.
2021/3/30
28
Categories of Distance
• Intimate Distance (0-45cm) - for the closest relation, e.g. a couple
• May damage your image if you neglect your postures
2021/3/30
23
2.4 Eye Contact
Direct eye contact • Chinese: avoid • North Americans: appreciate • The British: avoid
管理沟通教学(英文版4版)教学课件08_Listening
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Active Listening Skills
Paraphrasing Reflecting meaning Reflecting feelings Reflecting conclusions
Ineffective Listening Habits
Avoiding difficult, expository or technical material. Letting emotion-laden words throw us off the track. Wasting the differential between speech speed and thought speed.
Avoid distractions.
Evaluate facts and evidence.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Developing Good Listening Habits
Recognize your own biases and prejudices. Don’t argue mentally. React to ideas, not to the speaker. Don’t waste your thought-power advantage. Wishing doesn’t make it so.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Active Listening Skills
Paraphrasing Reflecting meaning Reflecting feelings Reflecting conclusions
Ineffective Listening Habits
Avoiding difficult, expository or technical material. Letting emotion-laden words throw us off the track. Wasting the differential between speech speed and thought speed.
Avoid distractions.
Evaluate facts and evidence.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Developing Good Listening Habits
Recognize your own biases and prejudices. Don’t argue mentally. React to ideas, not to the speaker. Don’t waste your thought-power advantage. Wishing doesn’t make it so.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
管理沟通英文课件 (9)
All cultures also display the tendency to believe that they are somehow superior to all others.
Ethnocentrism
We take our own culture for granted. We see our behavior as “correct” and others’ as somehow “wrong.” Ethnocentrism can enhance group solidarity within a society. Ethnocentrism can also foster prejudice, contempt, inaccurate stereotypes, and conflict.
CPC Foundation / Rand Corporation 1997
Interacting with Others
Interaction with key stakeholders, including superiors, subordinates, peers, customers, business partners, suppliers, government regulators, shareholders, and community members is a function of what Aristotle once called “appropriate behaviors.”
Appropriate to What?
Audience
Who are you communicating with?
Purpose
Why are you communicating?
Ethnocentrism
We take our own culture for granted. We see our behavior as “correct” and others’ as somehow “wrong.” Ethnocentrism can enhance group solidarity within a society. Ethnocentrism can also foster prejudice, contempt, inaccurate stereotypes, and conflict.
CPC Foundation / Rand Corporation 1997
Interacting with Others
Interaction with key stakeholders, including superiors, subordinates, peers, customers, business partners, suppliers, government regulators, shareholders, and community members is a function of what Aristotle once called “appropriate behaviors.”
Appropriate to What?
Audience
Who are you communicating with?
Purpose
Why are you communicating?
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Principles of Nonverbal Communication
Nonverbal communication occurs in a context. Nonverbal behaviors are usually packaged. Nonverbal behavior always communicates. Nonverbal behavior is governed by rules. Nonverbal behavior is highly believable. Nonverbal behavior is meta-communicational.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Some Effects of Nonverbal Communication
We often read into some cues much that isn’t there, and fail to read some cues that are clearly present. We’re not as skilled as this as we tend to think we are: our confidence often exceeds our ability.
Physical Characteristics
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Dimensions of the Nonverbal Code
Haptics Paralanguage Proxemics Chronemics Chromatics Olfactics Gustics Acoustics Silence
Nonverbal Communication
Communicating Without Using Words
J.S. O’Rourke, University of Notre Dame
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Cue Expectation Inference
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Functions of Nonverbal Communication
Accenting Complimenting Contradicting Regulating Repeating Substituting
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Some Effects of Nonverbal Communication
Nonverbal cues are often difficult to read. Nonverbal cues are often difficult to interpret. Nonverbal behaviors are often contradictory. Some nonverbal cues are more important than other.
Nonverbal Categories
Sign language. Action language. Object language.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The NLeabharlann nverbal ProcessCopyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Dimensions of the Nonverbal Code
Kinesics:
Emblems Illustrators Affect displays Regulators Adaptors
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Principles of Nonverbal Communication
Nonverbal communication occurs in a context. Nonverbal behaviors are usually packaged. Nonverbal behavior always communicates. Nonverbal behavior is governed by rules. Nonverbal behavior is highly believable. Nonverbal behavior is meta-communicational.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Some Effects of Nonverbal Communication
We often read into some cues much that isn’t there, and fail to read some cues that are clearly present. We’re not as skilled as this as we tend to think we are: our confidence often exceeds our ability.
Physical Characteristics
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Dimensions of the Nonverbal Code
Haptics Paralanguage Proxemics Chronemics Chromatics Olfactics Gustics Acoustics Silence
Nonverbal Communication
Communicating Without Using Words
J.S. O’Rourke, University of Notre Dame
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Cue Expectation Inference
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Functions of Nonverbal Communication
Accenting Complimenting Contradicting Regulating Repeating Substituting
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Some Effects of Nonverbal Communication
Nonverbal cues are often difficult to read. Nonverbal cues are often difficult to interpret. Nonverbal behaviors are often contradictory. Some nonverbal cues are more important than other.
Nonverbal Categories
Sign language. Action language. Object language.
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
The NLeabharlann nverbal ProcessCopyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Dimensions of the Nonverbal Code
Kinesics:
Emblems Illustrators Affect displays Regulators Adaptors
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall