Contact Centre Positions Requirement_CCO
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英文航空客服岗位职责职位要求Job Description: Airline Customer Service RepresentativeThe role of an airline customer service representative is to provide excellent service to passengers and ensure their travel experience is safe, comfortable, and hassle-free. This role requires strong communication and problem-solving skills, as well as a deep understanding of airline operations. The customer service representative serves as a point of contact for passengers, addressing their queries and concerns, and assisting them with ticketing, bookings, and other travel-related services.Responsibilities:1. Greet passengers and assist them with their travel needs: This includes providing information on flight schedules, fares, luggage restrictions, and any other relevant details. The representative should be able to answer questions accurately and in a timely manner.2. Process ticket reservations and issue tickets: The representative should be proficient in using the airline's reservation system to make bookings, process payments, and issue tickets. Attention to detail is crucial in ensuring that all passenger details are entered correctly.3. Handle customer inquiries and complaints: The representative should possess excellent communication skills to effectively deal with customer inquiries and complaints. They should listen attentively, empathize with passengers' concerns, and provideappropriate solutions in a calm and professional manner.4. Assist passengers with check-in and boarding procedures: The representative should guide passengers through the check-in process, ensuring that all travel documents are in order. They should be knowledgeable about airline policies and procedures and be able to assist passengers with any issues that may arise during the boarding process.5. Coordinate with other departments: The representative should collaborate with other departments such as baggage handling, flight operations, and ground staff to ensure a smooth and efficient travel experience for passengers. This includes tracking and handling luggage, coordinating with flight crews, and addressing any on-ground issues that may affect passenger satisfaction.6. Provide support during flight disruptions: In the event of flight delays, cancellations, or other disruptions, the representative should provide accurate and up-to-date information to affected passengers. They should assist with rebooking flights, accommodating passengers in hotels if necessary, and ensuring their overall comfort and satisfaction during the disruption.Job Requirements:1. High school diploma or equivalent: A minimum educational requirement for airline customer service representatives is a high school diploma or equivalent. Some airlines may prefer candidates with additional relevant certifications or qualifications.2. Excellent communication skills: Strong verbal and written communication skills are essential in this role. The representative should be able to communicate clearly and effectively with passengers from diverse backgrounds and be proficient in using appropriate communication tools and techniques.3. Customer service experience: Prior experience in a customer service role is highly desirable. This could be in the airline industry or in other service-oriented industries where strong customer focus and problem-solving skills are honed.4. Knowledge of airline operations: A good understanding of airline operations, including ticketing, flight schedules, baggage handling, and safety regulations, is crucial for this role. The representative should stay updated on industry trends and changes to ensure accurate and comprehensive assistance to passengers.5. Computer literacy: Proficiency in using computer systems, reservation software, and other relevant tools is necessary. The representative should be able to quickly navigate through different systems, process bookings, and generate necessary reports or documents.6. Language skills: Proficiency in English is generally required for this role, as it is the common language of communication in the aviation industry. Additional language skills, especially in languages commonly spoken by the airline's customer base, are a plus.In summary, the role of an airline customer service representativeis to provide exceptional service to passengers by addressing their inquiries, handling bookings and ticketing, and resolving any issues that may arise during travel. Strong communication, problem-solving, and customer service skills, along with a good understanding of airline operations, are the key requirements for this position.Airline customer service representatives play a vital role in ensuring a positive travel experience for passengers. In addition to the responsibilities mentioned earlier, there are several other important aspects of the job that a representative should be proficient at.7. Stay updated on industry regulations and policies: Airlines operate in a highly regulated industry with constantly evolving rules and regulations. It is important for a customer service representative to stay up to date on any changes in policies, security procedures, and safety standards. This knowledge enables them to provide accurate information to passengers and ensure compliance with industry guidelines.8. Handle sensitive situations and difficult passengers: In any customer service role, there will be occasions when representatives encounter difficult passengers or challenging situations. It is essential for an airline customer service representative to remain calm, patient, and professional when dealing with such instances. They should be skilled in de-escalating tense situations, addressing complaints, and finding appropriate solutions to satisfy passengers' needs.9. Assist passengers with special needs: Airlines are committed to ensuring that passengers with disabilities or special needs have asmooth travel experience. It is the responsibility of the customer service representative to assist these passengers with any specific requirements they may have. This includes providing wheelchair assistance, arranging for special meals, facilitating pre-boarding procedures, and addressing any other accessibility concerns.10. Sales and promotions: In addition to providing customer support, airline customer service representatives may also be responsible for promoting sales and special promotions. They should be knowledgeable about the airline's products and services and be able to effectively inform passengers about any discounts, upgrades, or additional services that may enhance their travel experience.11. Handle administrative tasks: Alongside their customer-facing responsibilities, airline customer service representatives also have administrative tasks to complete. These tasks may include data entry, maintaining records and reports, handling financial transactions, and coordinating with other departments for smooth operations.12. Adapt to changing demands: The aviation industry is dynamic, with changing flight schedules, weather conditions, and other unforeseen circumstances that can impact travel plans. A customer service representative should be adaptable and flexible to handle these challenges. They should be equipped to quickly adjust to changes and assist passengers in rebooking flights, providing alternative solutions, or offering compensation in case of flight disruptions.13. Promote customer loyalty: Building customer loyalty is a crucial aspect of the job. A customer service representative should strive to make every interaction with passengers a positive one. Going above and beyond to assist passengers, showing empathy towards their needs, and ensuring their satisfaction can contribute to building long-lasting relationships and customer loyalty.14. Work in a team: Airline customer service representatives are part of a larger team that includes baggage handlers, flight crews, and ground staff. They should be able to collaborate effectively with team members to ensure seamless operations and provide a cohesive and consistent service experience for passengers.15. Maintain professionalism: Professionalism is key in this role, as representatives often serve as the face of the airline to passengers. They should dress appropriately, maintain a positive attitude, and adhere to the airline's policies and procedures at all times. They should also handle confidential information with discretion and maintain the highest level of integrity in their dealings with passengers and colleagues.In conclusion, an airline customer service representative plays a crucial role in ensuring the satisfaction and well-being of passengers. They are responsible for providing accurate and timely information, handling bookings and ticketing, resolving issues, and promoting a positive travel experience. A combination of excellent communication skills, industry knowledge, problem-solving abilities, and a customer-oriented mindset are vital for success in this role. By effectively fulfilling their responsibilities, customer service representatives contribute to the overall reputation andsuccess of the airline in providing exceptional service to its passengers.。
TactileSwitchesKSC4V2 SeriesSide Actuated Sealed Tact SwitchHow To OrderOur easy build-a-switch concept allows you to mix and match options to create the switch you need. To order, select desired option from each category and place it in the appropriate box.For any part number different from those listed above, please consult your local representative.Features/Benefits•Full SMD side actuated•Haptic adaptability•Pin in paste terminations•Tape & reel•IP67SpecificationFUNCTION: momentary actionCONTACT ARRANGEMENT: 1 make contact = SPST, N.O.TERMINALS:2 pin in paste signal terminals3 SMD ground terminalsTypical Applications•Automotive•Industrial electronics•Network equipment•TelecommunicationsEnvironmental Silver GoldOPERATING TEMPERATURE: -40˚C to 85˚C -40˚C to 125˚CSTORAGE TEMPERATURE: -55˚C to 85˚C -55˚C to 125˚CProcessSOLDERING: Depending on the application, this component issuited to the following methods:– Cleaning according to typical washing processes.– Lead free reflow soldering process in accordance with IEC 61760-1.TERMINALS: pin in paste, silver or gold platedTOP PLATE: tin platedMSL level: 1Vacuum pick head mandatoryPackagingIn reels of 800 pieces.Dimensions of reels according to EIA RS481 or IEC 2863.External diameter 380 mm ± 2 mm.NOTE: This product is designed and manufactured for general electronic devices.For systems where reliability and safety are required, please contact yoursales representative to secure product integration and function to secure usage.B–65Specifications and dimensions subject to changeTactile SwitchesKSC4V2 SeriesSide Actuated Sealed Tact Switch6 nov 18+0,36,2 02,6±0,152,31,13±0,156,73,46,527,253,44±0,10,75±0,050,80,25±0,0590˚±3˚0,153,9±0,290˚±2˚ø 2,7±0,1P &P area ( ø 1,9 max )*S w i t c h s t a n d i n g p l a n r e f e r e n c eTAPE AND REELCCAA5,3553,74,12,8570˚50˚30˚20˚5,1±0,1+0,316-0,19,3±0,12±0,14±0,1+0,1Ø1,5 0+0,1Ø 1,5 07,5±0,11,75±0,17,1±0,112±0,12,87,774,5SECTION C-CSECTION A-AINTEGRATION3,9±0,222ø 1,1±0,05ø 0,1A Bø 1,6±0,1ø 0,2A B1,251,50,81,256,6PCB LAYOUT PIN IN PASTE TOP VIEWMETALIZED HOLESON TWO PCB SIDES GROUND。
Call centreFrom Wikipedia, the free encyclopediaA call centre or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.Contents[hide]∙ 1 Mathematical theory∙ 2 Administration of call centres∙ 3 Technologyo 3.1 Call centre technology advances∙ 4 Patents∙ 5 Call centre dynamics∙ 6 Varieties of call centres∙7 Criticism & performance of call centres∙8 Unionization of call centres in North America∙9 Notes∙10 References11 See alsoMathematical theoryA call centre can be seen from an operational point of view as a queueing network. The simplest call centre, consisting of a single type of customers and statistically-identical servers, can be viewed as a single-queue. Queueing theory is a branch of mathematics in which models of such queueing systems have been developed. These models, in turn, are used to support work force planning and management, for example by helping answer the following common staffing-question: given a service-level, as determined by management, what is the least number of telephone agents that is required to achieve it. (Prevalent examples of service levels are: at least 80% of the callers are answered within 20 seconds; or, no more than 3% of the customers hang-up due to impatience, before being served.)Queueing models also provide qualitative insight, for example identifying the circumstances under which economies of scale prevail, namely that a single large call centre is more effective at answering calls than several (distributed) smaller ones; or that cross-selling is beneficial; or that a call centre should be quality-driven or efficiency-driven or, most likely, both Q uality and E fficiency D riven (abbreviated to QED). Recently, queueing models have also been used for planning and operatingskills-based-routing of calls within a call centre, which entails the analysis of systems with multi-type customers and multi-skilled agents.Call centre operations have been supported by mathematical models beyond queueing, with operations research, which considers a wide range of optimisation problems, being very relevant. For example, for forecasting of calls, for determining shift-structures, and even for analysing customers' impatience while waiting to be served by an agent.Administration of call centresThe centralisation of call management aims to improve a company's operations and reduce costs, while providing a standardised, streamlined, uniform service for consumers. To accommodate large customer bases, large warehouses are often converted to office space to host all call centre operations under one roof.Call centre staff can be monitored for quality control, level of proficiency, and customer service by computer technology that manages,measures and monitors the performance and activities of the workers. Typical contact centre operations focus on the discipline areas of workforce management, queue management, quality monitoring, and reporting. Reporting in a call centre can be further broken down into real time reporting and historical reporting. The types of information collected for a group of call centre agents can include: agents logged in, agents ready to take calls, agents available to take calls, agents in wrap up mode, average call duration, average call duration including wrap-up time, longest duration agent available, longest duration call in queue, number of calls in queue, number of calls offered, number of calls abandoned, average speed to answer, average speed to abandoned and service level, calculated by the percentage of calls answered in under a certain time period.Many Call centres use workforce management software, which is software that uses historical information coupled with projected need to generate automated schedules to meet anticipated staffing level needs.TechnologyCall centres use a wide variety of different technologies to allow them to manage large volumes of work. These technologies facilitate queueing and processing of calls, maintaining consistent work flow for agents and creating other business cost savings.These include ;∙ACW (After call work - Sometimes called"wrap" or "wrapup")∙ACD (automatic call distribution)∙Agent performance analytics∙AHT (Average Handle Time)∙ANI (automatic number identification)∙Automated surveys∙BTTC (best time to call)/ Outbound calloptimization∙Call Recording (call recording software)∙CIM (customer interaction management)solutions (Also known as 'Unified'solutions)∙Chat and Web Collaboration∙CTI (computer telephony integration)∙CRM (customer relationship management)∙Desktop Scripting Solutions∙Electronic performance support systems∙Email Management∙Enterprise Campaign Management∙Issue tracking system∙IVR (interactive voice response)∙Knowledge Management System∙Outbound predictive dialer∙PDS (Predictive Dialing System)∙Outsourcing∙Quality Monitoring (call recordingsoftware)∙Speech Analytics∙Third party verification∙TTS (text to speech)∙Virtual queuing∙Voice analysis∙Voicemail∙VoIP∙Voice recognition∙WFM (workforce management).Call centre technology advancesCall centre technology is subject to improvements and innovations. Some of these technologies include speech recognition and speech synthesis software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, and many other technologies to improve agent productivity and customer satisfaction.[1] Automatic lead selection or lead stearing is also intended to improve efficiencies[2], both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimising wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socio-economic factors and past performance and percentage likelihood of closing a sale per lead.PatentsThere are a large number of patents covering various aspects of call centre operation, automation, and technology. One of the early inventors in thisfield, Ronald A. Katz, personally holds over 50 patents covering inventions related to toll free numbers, automated attendant, automated call distribution, voice response unit, computer telephone integration and speech recognition.[3].Call centre dynamicsTypical report on the performance of an outbound call centre agent. Types of calls are often divided into outbound and inbound. Inbound callsare calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where agents place calls to potential customers mostly with intentions of selling or service to the individual. (See telemarketing). It is possible to combine inbound and outbound campaigns[4], but it is not a common practice.Call centre staff are often organised into a multi-tier support system for a more efficient handling of calls. The first tier in such a model consists of operators, who direct inquiries to the appropriate department and provide general directory information. If a caller requires more assistance, the call is forwarded to the second tier, where most issues can be resolved. In some cases, there may be three or more tiers of support staff. If a caller requires more assistance, the caller is forwarded to the third tier of support; typically the third tier of support is formed by product engineers/developers or highly skilled technical support staff of the product.Call centres have their critics. Some critics argue that the work atmosphere in such an environment is de-humanising.[5]Others point to the low rates of pay[6]and restrictive working practices[7]of some employers. There has been much controversy over such things as restricting the amount of time that an employee can spend in the toilet.[8] Furthermore, call centres have been the subject of complaints by callers who find the staff often do not have enough skill or authority to resolve problems[9], whilethe dehumanised workers very often exhibit an attitude of apathy to even the most abusive customer.[10]Owing to the highly technological nature of the operations in such offices, the close monitoring of staff activities is easy and widespread.[11] This can be argued to be beneficial[12], to enable the company to better plan the workload and time of its employees. Some people have argued that such close monitoring breaches human rights to privacy.[13]Varieties of call centresSome variations of call centre models are listed below:∙Remote Agents– An alternative tohousing all agents in a central facilityis to use remote agents. These agents workfrom home and use internet technologiesto connect.∙Temporary Agents–Temporary agents whoare called upon if demand increases morerapidly than planned.∙Virtual Call centres– Virtual Callcentres are created using many smallercentres in different locations andconnecting them to one another. There aretwo methods used to route traffic aroundcall centres: pre-delivery andpost-delivery. Pre-delivery involvesusing an external switch to route thecalls to the appropriate centre andpost-delivery enables call centres toroute a call they've received to anothercall centre.∙Contact centres– Deal with more mediathan telephony alone including Email, WebCallback and internet Chat. Criticism & performance of call centresCriticisms of call centres generally follow a number of common themes: From Callers:∙operators working from a script.∙non-expert operators (call screening).∙incompetent or untrained operatorsincapable of processing customers'requests effectively.∙overseas location, with language andaccent problems.∙automated queuing systems. Thissometimes results in excessively longhold times∙complaints that departments of companiesdo not engage in communication with oneanother.∙deceit over location of call centre (suchas allocating overseas workers falseEnglish names)From Staff:∙close scrutiny by management (e.g.frequent random call monitoring).∙low compensation (pay and bonuses).∙restrictive working practices (someoperators are required to follow apre-written script).∙high stress: a common problem associatedwith front-end jobs where employees dealdirectly with customers.∙repetitive job task.∙poor working conditions (e.g. poorfacilities, poor maintenance andcleaning, cramped working conditions,management interference, lack of privacyand noisy).∙impaired vision and hearing problemsThe net-net of these concerns is that call centers as a business process exhibit stratospheric levels of variability. The experience a customer gets and the results a company achieves on a given call are almost totally dependent on the quality of the agent answering that call.[14]Call Centers are beginning to address this by using technology to standardize the process all agents use. Anton and Phelps have provided a detailed HOWTO to conduct the perfomance evaluation of the business [15], whereas others are using various scientific technologies to do the jobs [16],[17],[18]. However more popular alternatives are using personality and skill basedapproaches [19],[20]. The various challenges encountered by call operators are disscussed by several authors [21],[22],[23],[24],[25].。
DEPARTMENT OF HEALTH & HUMAN SERVICES Public Health ServiceFood and Drug Administration10903 New Hampshire AvenueDocument Control Center - WO66-G609Silver Spring, MD 20993-0002LR Med IncƏ Mr. Richard KeenVP OperationsCompliance Consultants1151 Hope StreetStamford, Connecticut 06907Re: K171188Trade/Device Name: Ossler Exam Scope, Model OS100Regulation Number: 21 CFR 870.1875Regulation Name: StethoscopeRegulatory Class: Class IIProduct Code: DQD, FLL, DRG, ERADated: March 27, 2017Received: April 24, 2017Dear Mr. Richard Keen:We have reviewed your Section 510(k) premarket notification of intent to market the device referenced above and have determined the device is substantially equivalent (for the indications for use stated in the enclosure) to legally marketed predicate devices marketed in interstate commerce prior to May 28, 1976, the enactment date of the Medical Device Amendments, or to devices that have been reclassified in accordance with the provisions of the Federal Food, Drug, and Cosmetic Act (Act) that do not require approval of a premarket approval application (PMA). You may, therefore, market the device, subject to the general controls provisions of the Act. The general controls provisions of the Act include requirements for annual registration, listing of devices, good manufacturing practice, labeling, and prohibitions against misbranding and adulteration. Please note: CDRH does not evaluate information related to contract liability warranties. We remind you, however, that device labeling must be truthful and not misleading.If your device is classified (see above) into either class II (Special Controls) or class III (PMA), it may be subject to additional controls. Existing major regulations affecting your device can be found in the Code of Federal Regulations, Title 21, Parts 800 to 898. In addition, FDA may publish further announcements concerning your device in the Federal Register.Please be advised that FDA's issuance of a substantial equivalence determination does not mean that FDA has made a determination that your device complies with other requirements of the Act or any Federal statutes and regulations administered by other Federal agencies. You must comply with all the Act's requirements, including, but not limited to: registration and listing (21 CFR Part 807); labeling (21 CFR Part 801); medical device reporting (reporting of medical device-June23,2017- Mr. Richard KeenPage 2related adverse events) (21 CFR 803); good manufacturing practice requirements as set forth in the quality systems (QS) regulation (21 CFR Part 820); and if applicable, the electronic product radiation control provisions (Sections 531-542 of the Act); 21 CFR 1000-1050.If you desire specific advice for your device on our labeling regulation (21 CFR Part 801), please contact the Division of Industry and Consumer Education at its toll-free number (800) 638-2041 or (301) 796-7100 or at its Internet address/MedicalDevices/ResourcesforYou/Industry/default.htm. Also, please note the regulation entitled, "Misbranding by reference to premarket notification" (21 CFR Part 807.97). For questions regarding the reporting of adverse events under the MDR regulation (21 CFR Part 803), please go to/MedicalDevices/Safety/ReportaProblem/default.htm for the CDRH's Office of Surveillance and Biometrics/Division of Postmarket Surveillance.You may obtain other general information on your responsibilities under the Act from the Division of Industry and Consumer Education at its toll-free number (800) 638-2041 or (301) 796-7100 or at its Internet address/MedicalDevices/ResourcesforYou/Industry/default.htm.Sincerely, Array Arrayfor orBram D. Zuckerman, M.D.DirectorDivision of Cardiovascular DevicesOffice of Device EvaluationCenter for Devices and Radiological Health EnclosureFORM FDA 3881 (8/14)Page 1 of 1PSC Publishing Services (301) 443-6740 EF DEPARTMENT OF HEALTH AND HUMAN SERVICESFood and Drug Administration Indications for Use Form Approved: OMB No. 0910-0120Expiration Date: January 31, 2017See PRA Statement below.510(k) Number (if known)K171188Device NameOssler Exam Scope, Model OS100Indications for Use (Describe)Ossler Exam Scope, Model OS 100 is indicated to detect and amplify heart, lung, and other body sounds as well as tomeasure body temperature for infants and adults for diagnostic or monitoring purposes on a patient where by the patient will benefit by uploading these data for diagnostic consultation. This does shall not be prescribed for "active patientmonitoring".ContraindicationsOssler Exam Scope, Model OS 100 shall not be used in a clinical condition requiring an immediate clinical response. Ossler Scope shall not be for active patient monitoring.Type of Use (Select one or both, as applicable)Prescription Use (Part 21 CFR 801 Subpart D) Over-The-Counter Use (21 CFR 801 Subpart C)CONTINUE ON A SEPARATE PAGE IF NEEDED.This section applies only to requirements of the Paperwork Reduction Act of 1995.*DO NOT SEND YOUR COMPLETED FORM TO THE PRA STAFF EMAIL ADDRESS BELOW.*The burden time for this collection of information is estimated to average 79 hours per response, including thetime to review instructions, search existing data sources, gather and maintain the data needed and completeand review the collection of information. Send comments regarding this burden estimate or any other aspectof this information collection, including suggestions for reducing this burden, to:Department of Health and Human ServicesFood and Drug AdministrationOffice of Chief Information OfficerPaperwork Reduction Act (PRA) Staff****************.gov“An agency may not conduct or sponsor, and a person is not required to respond to, a collection ofinformation unless it displays a currently valid OMB number.”23 June 2017Sponsor ConsultantDr. Prashant DeshpandeLR Med Inc,a/k/a GALENUS SCIENTIFIC 1450 Tomlin DriveBurr Ridge, IL 60527708 903 0100********************************Mr. Richard KeenCompliance Consultants1151 Hope StreetStamford, CT 06907-1659203 329 2700 F 203 329 2345***********************************Proprietary Name: Ossler Exam Scope , Model OS100Common Name Exam scopeDevice Classification Name Exam scope surgical instrument for use in general and plasticsurgery and in dermatology.Classification Number: 21 CFR 870. 1875 & 21 CFR 880. 2910Product Code DQD & FLLReviewing Group Cardiac Diagnostics DevicesDevice Classification Class IIEstablishment registration No. N/APredicate Device K120704 3M Littman® TeleSteth Online Auscultation SystemK131243 Model JPD-FR100Trademark Notice: All Trademarks used other than those of LR Med Inc, a/k/a Galenus Scientific are registered to their respective owners.Device DescriptionThe Ossler Exam Scope , Model OS100 is prescribed by a physician to be used by an operator to conduct a limited, examination session to upload heart sounds, lung sounds, temperature, calibrated images of the skin, tonsils, ears, and upload this data to a remote expert for diagnosis. This device is designed to deliver, to a health care provider, the physiological sensory date collected from a remote location. The healthcare provider then makes a diagnostic decision using this data. When the health care provider deems that collection of data provides benefits to the patient and health care provider.The Ossler Exam Scope tm provides a facility where the patient is remote from health care provider and key physiological inputs are required. Usually a health care provider is placed in the difficult position of making a decision with poor descriptions and little or no real information. With the rise of cell phones, many APPs are created to attempt to develop physiological data. The Ossler Exam Scope , Model OS100 is completely different. At the heart of this device is the founder’s goal to conduct an exam at the point of care and measure physiological conditions to develop reliable, sophisticated inputs that can be delivered remotely to a qualified expert for diagnosis.This device does not affect how physicians “practice medicine”. As a prescription device, the physician still conducts an exam and then reaches a diagnostic decision. The only significant change is to the BENEFIT of the patient, it reduces the obstacles necessary for the patient to present to the physician.The RISKs are reduced since this device uses far better Class IIinstruments than other stethoscopes and infrared thermometers.Features of the Ossler Exam Scope. This compact, hand held deviceembodies expert sensors to detect physiological data at the point ofpatient care. Each sensor is tested for diagnostic performance unlikethe usual cell phone devices from the internet.The Ossler Exam Scope, Model OS100 features a stethoscope,camera, thermometer and Otoscope. Contained within a comfortable,durable case, it features a display screen where the user can view themenu and make selections to complete an exam session. Uponcompletion the device can connect and upload data via WiFi forexpert diagnosis. The Exam Scope uses reliable commercial qualityembedded microprocessors with a rechargeable battery. The drivingfirmware is of course custom designed to meet the challenges of thissophisticated diagnostic device.Indications for UseOssler Exam Scope, Model OS 100 is indicated to detect and amplify heart, lung, and other body sounds as well as to measure body temperature for infants and adults for diagnostic or monitoring purposes on a patient where by the patient will benefit by uploading these data for diagnostic consultation. This does shall not be prescribed for "active patient monitoring".ContraindicationsOssler Exam Scope, Model OS 100 shall not be used in a clinical condition requiring an immediate clinical response. Ossler Scope shall not be for active patient monitoring.Intended UseOssler Scope - OSC10 is intended for use as a handheld examination scope to provide temperature, heart/lung sounds during a diagnostic session.The scientific concept on which this device is based, is the principle that expert, qualified data from a stethoscope and thermometer will aid a physician in making a diagnostic decision when this data is necessary and the patient is not in the same room as the physician. This device functions by delivering heart sounds, lung sounds, temperature, calibrated images of the skin, tonsils, ears, and upload this data to a remote expert for diagnosis.BenefitsThis device offers a benefit to those patients who cannot be present to their physician when the data this device provides can assist the physician. The Ossler Exam Scope tm offers the practitioner a better alternative than depending on the growing availability of data from unqualified devices such as cell phones.RiskThe risks associated with conducting an exam with a patient using this device and achieving a false presentation of data is almost non-existence.Technical CharacteristicsThe Ossler Exam Scope tm uses the same technical characteristics as the two cleared predicate Class II devices: stethoscope & thermometer(IR non-contact). The technical characteristics of the stethoscope use a collection cavity to measure vibrations that are amplified and digitized. The thermometer functions by collecting reflected infrared energy into a thermopile and counting and digitizing the data. Substantial EquivalenceLR Med Inc, a/k/a Galenus Scientific has determined that the Ossler Exam Scope , Model OS100 is substantially equivalent to the performance of two earlier predicates. A stethoscope predicate and an IR thermometer predicate. The following compares feature of the stethoscope in this device to the predicate stethoscope and the features of the infrared thermometer of this device to the infrared thermometer of the predicate.This table compares the principal elements of the stethoscope features to the predicate stethoscope.Description/ FeatureK171188GALENUS SCIENTIFICOssler Exam Scopepredicate deviceLittmanK120704Distribution prescription prescriptionInterfaces Lineout audio interface for Standard off-theshelf headphones with 3.5mm jack standard, off-the shelf Headset with a 3.5 mm stereo audio plugthree filter frequency modes Bell (20-200Hz), Diaphragm (200-500Hz)Wide (20-800Hz).overall auscultation frequency response is20 Hz - 1,500 HzHandheld YesYes Battery operated Yes YesComputer driven Yes YesDisplay YesYes Calibrated accuracy Yes YesAge of patients Adults and infants Adults and infantsPatient Condition: Ambulatory Yes YesThis table compares the principal elements of the thermometer features to the predicate thermometer.Description/ Featurenew deviceGALENUS SCIENTIFICOssler Exam Scopepredicate deviceK131243Model JPD-FR100Distribution prescription over the counterMeasuring Range 34.4°C (94°F) thru 42.2°C(108°F) 32.2º C to 43.3 2º C 90.0ºF to 109.9ºFAccuracy +/- 0.3°C ±0.2ºC (0.4ºF)measurement location forehead foreheadHandheld YesYes Battery operated Yes YesComputer driven Yes YesDisplay YesYes Calibrated accuracy Yes YesAge of patients Adults and infants Adults and infantsPatient Condition: Ambulatory Yes YesPerformance Data that supports Substantial EquivalencePerformance Data Stethoscope K120704 3M Littman®TeleSteth Online Auscultation System Thermometer K131243 Model JPD-FR100Ability to measure the samephysiological parameterstested testedAbility to provide same utility touserstested tested Ability to offer the same features tested testedNon-clinical TestingThe Ossler Exam Scope , Model OS100 has had the benefit of Verification, Validation and Safety testingto Harmonized Standards (IEC-60601-1, IEC-60601-2 and IEC-60601-11). These Performance Testswere conducted:1. System Verification & Validation Test Procedure & Record2. Thermometer Subsystem Verification & Validation Test Procedure & Record3. Stethoscope Subsystem Verification & Validation Test Procedure & Record4. Display and Communication Verification & Validation Test Procedure & Record5. Safety Test Procedure & Record6. Usability Study at a recognized, independent simulation usability organization.Usability Study under controlled boundariesA usability study was conducted by a specialized independent research group. A study population samplesize was carefully selected by reading the Ossler Exam Scope User Manual to understand the challenges.It was determined that only people who were familiar with using a smart phone would be able to collect a temperature and stethoscope reading. After the selected users completed the assignment, results weretabulated and deficiencies in the User Instructions were incorporated. Then a different group of userscompleted the assignment using the revised instructions and all demonstrated the ability to capture theintended information.Performance TestingThe Ossler Exam Scope , Model OS100 has undergone a battery of non-recurring, recurring andinterface tests that verify operation as intended. These test results serve to confirm that the Ossler ExamScope , Model OS100 does not raise any new issues of safety or effectiveness.Verification testing was conducted on prototypes. Validation testing was conducted on a released versionof the Ossler Exam Scope, Model OS100. All testing benefited from formal, controlled specifications and procedures. Subsequent to that activity, relevant harmonized testing IEC 60601-1 and 60601-2 60601-11was performed. This testing was performed by a recognized third party test laboratory.Usability TestingThe Ossler Exam Scope , Model OS100, has benefited from design, development, testing procedures thatconform to Quality Systems. Testing has confirmed this device meets its product specification. Ausability study was performed to establish the device can present the data stated in the indications for useto users who follow the user manual.。
English TestI. Skimming and Scanning (True or False Questions + Blank Filling)Directions: Read the following passage and then answer the questions. For questions 1-7, mark Y (YES) if the statement agrees with the information given in the passage, mark N (NO) if the statement contradicts the information given in the passage, mark NG (NOT GIVEN) if the information is not given in the passage. For questions 8-10, complete the sentences with the information given in the passage. (10 points)Time limit: 13分2秒Should You Be the Boss?Soul-searching questions for teachers considering administration.As a teacher, you manage the needs of 20 or more students at one time. Try handling 200, even 20,000 children—along with their teachers, parents, principals, and school boards. If that situation excites you, you may have what it takes to be a school administrator. In fact, 98 percent of all school administrators come from the teaching ranks, says Emil J. Haller, professor of educational administration at Cornell University.Opportunities are there. Most districts have a variety of administrators, from assistant principal to director of curriculum to superintendent (负责人), the person who manages all of the schools in a district.What is it like to give up the direct daily contact with children for a broader role in administration? Instructors spoke with teachers-turned-administrators to find out what teachers should ask themselves before pursuing a position in the ranks of administration.Do you have a passion for education? A desire to spread your vision?“I had a certain conviction about the learning environment for kids,” says Georgene Mais, director of elementary instruction in the 21,000-student Birdville school district, outside Fort Worth, Texas. She felt driven, she says, “to create that learning environment” for an entire campus and to be a positive influence “within the whole community.” That kind of drive motivates some teachers to leave the daily triumph of seeing that light of understanding flash in a child’s eyes. Others see administration simply as a different kind of teaching.Nancy Villarreal, an assistant superintendent in the Newark school district, with 7,800 students, in the San Francisco Bay area, believes administration is the ultimate teaching experience. “What I do gives me additional opportunities to work with adults in a broader perspective,” she says. “I’ve begun to look on all of us as learners. Some of us are adult learners;some are student learners.”As a principal you in effect keep teaching—teaching teachers. Paul Scwartz, principal in residence for the US Department of Education, says the job has been changing. “I think people are beginning to rethink the image of the principalship,”he says. “It’s becoming less a job for managers or administrators and much more involved with accountability, with issues of teaching and learning.”Sometimes educators are motivated by “a desire for change,” a desire for a new challenge, as in the case of Karen Beckers, who changed jobs several times in her career in the 2,200-student school district of Greenfield, Wisconsin. She entered administration as an elementary curriculum coordinator. When the position was eliminated due to declining enrollment, she returned to the classroom. “Those next years were probably the best of my career,” she says, because she had a deeper understanding of curriculum design. Five years later, though she was “still having a good time teaching,”she returned to administration. In 1997 she retired after 33 years as an educator—the last eight as principal.If you feel you should begin work in administration, you must be prepared for major changes, like moving. Dennis Smith, Ph.D., now superintendent of the Orange County public school district in Florida, knew that he wanted to be a principal when he began teaching in Phoenix, Arizona. After five years he became assistant principal there. A year later, at age 27, he landed his first principalship in Tucson. Next he was assistant superintendent and then took over as superintendent a year later, at age 34, in Laguna Beach, California. As superintendent, he moved from three different districts in California to his present post in Florida. His career progression went smoothly not only because he was willing and able to move but also because his spouse, a teacher, was willing and able to move with him.Will you work more days and longer hours?Although administrative positions may pay more than teaching salaries, they often require more hours on the job. Principals, for instance, work an average of 220 days a year, whereas teachers are more likely to work 180 to 185 days. In addition to school gatherings and site visits to classrooms, administrators must attend after-hours events—school board meetings and ceremonial functions.Often administrative positions require postgraduate degrees, though specific requirements vary from state to state and district to district. Most principals have master’s degrees, and many superintendents have PhDs. You may also have to brush up in other areas. For instance, former principal Beckers notes, “Many teachers who become principals have to learn a great deal about special education, and it’s extremely enriching.”Are you a very organized problem solver?Administrative positions often involve doing a lot of paperwork, such as budget reports and staff evaluations—even more than that required of teachers. You’ll need to make priorities and coordinate the diverse tasks in your new workload, along with those of your staff. Expectconstantly to shift roles, from troubleshooter (调解人) to long-range planner to diplomat. Beckers warns, “If you’re not a list maker or a time keeper, you’ll have some problems.” Principals find that if they are not careful, special events can take away from the time they need to work with teachers.Are you a team builder and a leader?Administrators are facilitators and consensus builders, but they must also give strong direction and leadership. The position of curriculum developer requires working in teams and reporting to the central office. While following the direction of your superiors, you will also want to provide teachers with a curriculum that excites them. It’s a balancing act. Dennis Smith notes that, as superintendent, he tries “to provide a clear direction for an entire school district and community.” Sometimes building the consensus means putting aside your own ideas. One of his biggest challenges, Smith says, was working with board members who fought among themselves.Career OptionsThe following positions can be found nationwide, though the descriptions may vary from district to district.SuperintendentProvides leadership for a school district; helps the school board identify goals; and keeps the entire school system and community focused on instructional needs. ($86,111)Assistant SuperintendentProvides teacher and principal support as a contact with the central office; is often involved in curriculum and instruction development. ($75,833)PrincipalSupervises staff; interacts with students; is responsible for student discipline and management; has some authority over the school’s budget. ($62,900-$72,400)Assistant PrincipalWith principal, is responsible for student discipline and management; is often involved in teacher evaluations and staff meetings with principal. ($52,300-$59,700)Director of Curriculum and/or InstructionImplements state curriculum orders; designs curriculum. Also called chairman or coordinator. ($60,209)Director of Special Education/Special ServicesImplements specific state rules and regulations with regard to special-needs students; officehas responsibility for all children with special needs. ($46,725)Other positions in your district may include...Directors and/or coordinators (and support staff) in information technology, assessment, government programs, minority teacher recruitment, student teaching, home schooling, job training, and students in hospitals.(Words: 1164)1. ( ) This passage is most probably designed for teachers who want to pursue the positionsof school administrators at different levels.2. ( ) As a basic requirement, every school administrator in the US must have some sort ofteaching experience.3. ( ) Some teachers want to become school administrators, partly because they are driven tobroaden their work to include the whole school and the community.4. ( ) School administrators are quite different from school teachers in that they are fullyinvolved in the management of adult learners rather than student learners.5. ( ) As to Karen Beckers, the best years of her career as an educator were spent as a teacherbefore serving as a principal.6. ( ) The making of a school administrator requires dedication and support of familymembers.7. ( ) School teachers are paid less in salary than principals, but their annual working hoursare a bit longer on average.8. Since school administrators have diverse duties and tasks to perform, they are constantlyexpected to _______________.9. A position that calls for teamwork and the ability to strike a balance between superiors andteachers in the setting of class material is _______________.10. At school, both principal and assistant principal are supposed to hold the responsibility for______________.II. Understanding Short ConversationsDirections: In this section you'll hear some short conversations. Listen carefully and choose the best answer to the questions you hear. (8 points)11. A. The man taking something from her.B. The man stealing from her grandmother.C. The man stealing from his grandmother.D. The man telling his grandmother that she steals.12. A. The woman doesn’t worry about important things in society.B. The woman doesn’t know what’s important in society.C. The man doesn’t consider himself part of society.D. The man doesn’t care about children saying “madam” or “sir”.13. A. The reasons why the woman is important.B. The reasons why the woman is wrong.C. The woman’s working experience.D. The woman’s work as a writer.14. A. His studies at school.B. Deaths because of war.C. Wars he has studied.D. Things he can control.15. A. Have independent thought.B. Show respect to the teacher.C. Disagree with the teacher.D. Get angry at the teacher.16. A. The company policy.B. The shop.C. The shirt.D. The service.17. A. A prison.B. A classroom.C. A big city.D. A small town.18. A. 5.B. 6.C. 2.D. 3.III. Understanding Long ConversationsDirections: In this section you'll hear a long conversation or conversations. Listen carefully and choose the best answer to the questions you hear. (10 points)Conversation 119. A. Responsibilities in the home.B. Things they do together.C. Troubles in their marriage.D. The worst day.20. A. They agreed to share the work.B. They have responsibilities.C. They are both tired.D. They are bothered by it.21. A. The state of the marriage.B. The silly things they did.C. The terrible cold she had.D. They haven’t gotten married.22. A. Go to their parents.B. Have arguments.C. Walk in the park.D. Go to the cinema.23. A. The park.B. The cinema.C. A parent’s home.D. Their home.Conversation 224. A. A young man.B. Different jobs.C. Insurance companies.D. Work issues.25. A. Find a job at a bank or insurance company.B. Have a conversation with George.C. Make a plan for the future on his own.D. Do something about his dirty, long hair.26. A. Trying to find a job.B. Smoking, eating and playing records.C. Spending time with friends.D. Figuring his future out.27. A. Travel.B. Banking.C. Office.D. Insurance.28. A. Father and daughter.B. Mother and son.C. Employer and employee.D. Husband and wife.IV. Understanding PassagesDirections: In this section you'll hear a passage or passages. Listen carefully and choose the best answer to the questions you hear. (10 points)Passage 129. A. The responsibilities of married people. B. The British sense of society.C. The masters of British family life.D. The meaning of family in Britain.30. A. Family. B. Children. C. The house. D. Duty.31. A. Start a person’s real life.B. Make a person independent.C. Start a new family.D. Support a person financially.32. A. British children have a responsibility to their parents.B. British people care more for spouses than for children.C. British men have more responsibilities than women do.D. British women have more responsibilities than men do.33. A. The wife’s parents. B. The couple themselves.C. The couple’s sisters.D. The husband’s parents.Passage 234. A. The plays of the 1930s. B. The life of a writer.C. Death of a Salesman.D. The “common man”.35. A. To speak on society and politics. B. To establish the American tradition.C. To win Tony Awards and the Pulitzer Prize.D. To cause trouble for a US senator.36. A. 1957. B. 1949. C. 1961. D. 1964.37. A. His short stories. B. His essays. C. His plays. D. His novels.38. A. Miller was known for being un-American.B. Miller once ran for Senator.C. Miller wrote the screenplay for The Misfits with his wife.D. Miller was a more productive playwright when he was younger.V. Compound DictationDirections: In this section you will hear a passage or passages three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks with the information you have just heard. Finally, when the passage is read for the third time, you should check what you have written. (10 points)Passage 1Times are changing, and not necessarily for the best. There was a time when parents who wanted an educational present for their children would buy a typewriter, a (39)__________ or an encyclopedia set. Now those items seem hopelessly (40)__________; this Christmas, there were a lot of personal computers under the tree. People are becoming more and more (41)__________ that computers are the key to success. Parents are (42)__________ that children be taught to use them in school as early as possible.The problem for schools is that (43)__________ it comes to computers, parents don’t always know best. Many schools are (44)__________ to parental impatience and purchasing hardware. At the same time it is clear that these schools are not ready to have any web-based course with (45)__________ educational planning.All of this has made things difficult for teachers. Teachers find themselves caught in the middle of the problem, (46)_____________________________________________________. Educators do not even agree on how computers should be used. A lot of money has been put intoresearch for computerized educational materials. The results show (47)____________________________________. Many people are trying to convince parents of this problem. (48)_____________________________________________________ to the very young.VI. Reading Comprehension (Multiple Choice)Directions: Read the following passages carefully and choose the best answer from the four choices marked A, B, C and D. (20 points)Passage 1A child who has once been pleased with a tale likes, as a rule, to have it retold in identically the same words, but this should not lead parents to treat printed fairy stories as sacred (上帝的) texts. It is always much better to tell a story than read it out of a book, and, if a parent can produce what, in the actual circumstances of the time and the individual child, is an improvement on the printed text, so much the better.A charge made against fairy tales is that they harm the child by frightening him or arousing his sadistic (施虐狂的) impulses. To prove the latter, one would have to show in a controlled experiment that children who have read fairy stories were more often guilty of cruelty than those who had not. As to fear, I think, we also need well-documented cases of children being dangerously terrified (恐惧) by some fairy story. Often, however, this arises from the child having heard the story once. Familiarity with the story by repetition turns the pain of fear into the pleasure of a fear faced and mastered.There are also people who object to fairy stories on the grounds that they are not objectively true, that giants, witches (女巫), two-headed dragons, magic carpets (魔毯), etc., do not exist; and that, instead of indulging (沉溺) his fantasies in fairy tales, the child should be taught how to adapt to reality by studying history and mechanics. I find such people, I must confess, so unsympathetic and peculiar that I do not know how to argue with them. If their case were sound, the world should be full of mad men attempting to fly from New York to Philadelphia on a broomstick (女巫乘骑的扫帚柄) or covering a telephone with kisses in the belief that it was their enchanted (中魔法的) girl-friend.No fairy story ever claimed to be a description of the external world and no sane (精神健全的) child has ever believed that it was.49. The author considers that a fairy story is more effective when it is _______.A. repeated without variationB. treated with respectC. adapted by the parentD. set in the present50. Some people dislike fairy stories because they feel that they ________.A. tempt people to be cruel to childrenB. show the primitive cruelty in childrenC. lend themselves to undesirable experiments with childrenD. increase a tendency to have sadistic impulses in children51. According to the passage great fear can be stimulated in a child when the story is ________.A. set in realityB. heard for the first timeC. repeated too oftenD. dramatically told52. The author’s mention of broomsticks and telephones is meant to suggest that ________.A. fairy stories are still being made upB. there is confusion about different kinds of truthC. people try to modernize old fairy storiesD. there is more concern for children’s fears nowadays53. Which of the following statements is TRUE according to the passage?A. Fairy stories are anything but beneficial to the growth of children.B. Fairy stories teach children the way to adapt to the society.C. No fairy story should be taken as the true description of the reality.D. No fairy story should be told to the children without modification.Passage 2Standing alone at the Browns’ party, Anna Mackintosh thought about her husband Edward, establishing him clearly in her mind’s eye. He was a thin man, forty-one years of age, with fair hair that was often untidy. In the seventeen years they’d been married he had changed very little; he was still nervous with other people, and smiled in the same embarrassed way, and his face was still almost boyish.She believed she had failed him because he had wished for children and she had not been able to supply any. She had, over the years, become neurotic (神经机能病的) about this fact and in the end, quite some time ago now, she had consulted a psychiatrist (精神病学家), Dr. Abbat, at Edward’s pleading (恳求).In the Browns’ rich drawing room, its walls and ceiling gleaming (发微光) with a metallic (金属般的) surface of imitation gold, Anna listened to dance music coming from a tape recorder and continued to think about her husband.In a moment he would be at the party, since they had agreed to meet there, although by now it was three-quarters of an hour later than the time he had promised.The Browns were people he knew in a business way, and he had said he thought it wise thathe and Anna should attend this gathering of theirs. She had never met them before, which made it more difficult for her, having to wait about, not knowing a soul in the room.When she thought about it she felt hard done by, for although Edward was kind to her and always had been, it was far from considerate to be as late as this. Because of her nervous condition she felt afraid and had developed a sickness in her stomach. She looked at her watch and sighed.54. Why did Anna feel awkward at the party?A. She came to the party too early.B. She was neglected by the host.C. She felt uncomfortable with the atmosphere of the party.D. She didn’t know anyone there.55. What made Anna feel inadequate?A. She did not make a good mother to her children.B. She was unable to satisfy her husband’s desire to have children.C. She did not get along well with her husband.D. She was unable to have a better understanding of her husband.56. As time went by, Anna started to get angry as ________.A. she found the Browns were much wealthier than they wereB. her husband was lateC. she noticed that no one was willing to talk to herD. her husband was bad-mannered in the party57. According to the passage, Edward wanted Anna to attend the party because ________.A. he wanted her to have more of a social lifeB. he tried to distract her from some unpleasant thoughtsC. he needed her supportD. he thought she would impress the Browns58. What kind of woman Anna was according to the passage?A. Sensitive and worried.B. Open and talkative.C. Imaginative and cheerful.D. Sensible and easygoing.VII. Reading Comprehension (Banked Cloze)Directions: Fill in the blanks in the following passage by selecting suitable words from the Word Bank. You may not use any of the words more than once. (10 points)Passage 1Michael Jackson achieved his fame at a very young age. He and his brothers formed the group, the Jackson Five. Their appeal was hard to (59)__________ and they quickly became superstars. Little Michael sang into the microphone and his brothers backed him up. Some sang and some were musicians and together they made great music. Even their father took part as the agent for the band. When Michael went solo (单飞), he became the most famous (60)__________ star of his generation. Unfortunately, the plot became more (61)__________ after that. The media followed Michael everywhere writing stories that (62)__________ many in the public to turn their back on him. It didn’t help that Michael (63)__________ many surgeries on his face changing his appearance. He began to shy away from the public. His chambers only saw the company of a select few. After that he was (64)__________ of sexual crimes. His attorneys (65)__________ hard to prove his innocence, but by that time, it no longer mattered what the judge decided. His lawyers could not (66)__________ the public’s notion that he was to be pitied rather than admired. The life of Michael Jackson (67)__________ how difficult life can be for a child star. Many others who have (68)__________ over fame so early have met similar fates. It really emphasizes how important a real childhood is to a person.Word BankVIII. Reading Comprehension (Short Answer Questions)Directions: Read the following passage carefully and give brief answers to the questions. (5 points)Passage 1In a family where the roles of men and women are not sharply separated and where many household tasks are shared to a greater or lesser extent, notions of male superiority are hard to maintain. The pattern of sharing in tasks and in decisions makes for equality, and this in turn leads to further sharing. In such a home, the growing boy and girl learn to accept that equality。
申请信申请信有很多种,有求职申请信、有加入某组织的申请信、有报考申请信、有申请学位或留学申请信,等等。
无论哪一种申请信,一般都包括这样几个部分:申请的原因,具备的条件,恳请申请单位考虑自己的申请,并表示谢意,期望回复。
申请信的称呼要得当。
申请信要简单明了,常分开场白(opener)、正文(body)和结尾(close)三个部分。
开场白不用客套话,应开门见山,说明你的写信原因、兴趣等。
注意如系求职信,正文应强调自己的学历和工作经历。
如系申请其他事项,应着重说明理由。
如系求职信,结尾段应表示希望参加面试;如系申请其他事项,结尾应提请关注和早日办理。
Tips:语言言简意赅,语气诚恳礼貌。
要避免不符合事实的浮夸。
如果是留学申请和奖学金申请,要注意提供以下信息:写明申请学校和专业,简介个人履历,索取对方学校相关信息,附上个人经历等材料。
申请信模板第一部分:说明写信的目的1. I am writing to apply for the post of … advertised in …2. I would like to apply for admission to your college.3. I wish to apply for the job/position/post you are offering in…4. I’d like to apply for…I saw advertised in/I’ve just seen in/I’ve just heard from…5. Learning from…that you are looking for…, I should like to apply for the post.6. I’m writing in the hopes that you will be able to offer me a summer job. 第二部分:介绍详情1. My major interests are…, and I understand your university has a good program in those fields.2. Born in...in...I graduated from...University majoring in (I)have been working in…since my graduation, and I have therefore attained a fair knowledge and experience in this field.3. I’m very especially interested in…4. I’m rather keen on…5. One of my reasons I’m applying is…6. I graduated from… in 20147. I am majoring in…/My major is…8. I am experienced in operating computers.9. I am 26 and have had four years experience in my present post as a…第三部分:说明申请的原因1. I feel I have the necessaryqualifications and experienceneeded for the positionof …advertised in the newspaper.2. Under the influence of the courses Ihave taken, I have developed aspecial interest in Restaurant andHotel Management.3. I am well qualified to…for the following reasons.4. My interest and skill in …contribute to my qualification for this job第四部分:恳请对方考虑自己的申请,并表示谢意,期望回复1. Your prompt response will be muchappreciated.2. I hope I may be grant ed aninterview, when I canexplain my qualificationsmore fully.3. I shall be glad to call for an interview at any time.4. I sincerely hope to have the pleasure of an interview.5. I would appreciate it if you could…6. Would you please let me know assoon as possible wheth er…7. I’m looking forward to hearing from your reply soon.申请信模板:Dear Sir or madam,I write this letter to apply for the position that you have advertised in ___(信息来源) of ___(信息发布日期). Not only do I have the qualifications for this job, but I also have the right personality for a ___(职位名称). ___(原因之一). On the other hand, ___(原因之二). I would be very grateful if you grant me a personal interview. If you need to know more about me, please feel free to contact me at any time at___(电话号码). Thank you for considering my application. I am looking forward to meeting you.ours sincerely,××××Dear______,Your advertisement for _____ in China Daily on March 30 interested me because the position that you described sounds exactly like the kind of job I am seeking.I am about to graduate from _____ High School this year. My studies have included courses in _____ and ______.During my education, I have grasped the core of my major and skills of practice. Not only have I passed BETs Level 3 (or PETS Level 4), but I can communicate with others fluently in English. My ability to write and speak is out of question.My resume is enclosed. If these meet your requirements, please grant me an interview. I can be reached at _____(phone number).Li Hua2012 课标全国假定你是李华,从互联网上得知一个国际中学生组织将在新加坡(Singapore)举办夏令营,欢迎各国学生参加。
A 隔板B 天线C 玻璃钢D 防滑 B 3.HatchA 舱口B 操作C 软管D 吊车 A 6.monocoqueA 硬壳式B 监控C 单色D 消音器 A 7.skidA 跳跃B 震动C 滑撬D 缝翼 C 8.dorsal finA 脊鳍B 荷兰滚C 集油盘D 偏流角 A 13.bullock lineA水线 B 纵剖线 C 站位 D 缓冲电路 B 17.connectorA 接头B 接触器C 控制器D 压缩机 A 20.cowlA 整流罩B 游标C 气缸D 螺栓 A 22.horizontal stabilizerA 垂直安定面B 水平安定面C 水平稳定D 地平线 B 24.manifoldA 总管B 故障C 制作D 处理 A 25.shaftA 分担B 防护罩C 轴D 屏蔽 C 31.cruiseA 导致B 巡航C 原因D 曲线 B 32.curveA 曲线B 巡航C 游标D 责骂 A 33.destinationA 区别B 指明C 设计D 目的地 D 34.ambientA 环境B 高度C 琥珀色D 量 A 37.extinguisherA 容器B 灭火器C 区分度D 消除 B 38.designateA 标明B 设计C 决断D 目的地 A 39.floatA 浮子B 垫圈C 线圈D飞行 A 42.attenuatorA 整流器B 消音器C 集电环D 励磁器 B 43.solid lineA 虚线B 实线C 曲线D 配平管道 B 46.nozzleA 噪音B 警报C 喷咀D 槽 C 47.accelerateA 加速B 完成C 减速D 装配 AA 容器B 软管C 吊车D 机座 C 49.receptacleA 线圈B 插座C 接受D 极性 B 50.computeA 完成B 计算机C 计算D 复杂 C 51.headingA 航线B 航路C 航迹D 航向 D 52.step climbA 爬高B 分段爬升C 高度层D 步进马达 B 53.supplementA 复位B 提供C 补充D 取代 C 54.compassA 罗盘弧度B 罗盘刻度盘C 罗盘方位D 罗盘定位 B 55.airborneA 大气数据B 机外的C 机载的D 空气动力 C 56.reflectionA 提交B 减少C 折射D 反射 D 57.collisionA 碰撞B 收集C 改正D 线圈 A 58.moistureA 温度B 乘法C 监控D 消音器 A 59.componentA 舱B 完成C 比较D 部件 D 60.moduleA 模式B 方式C 调节D组件D 61.actuatorA 压强计B 稀释器C 计量器D 作动筒 D 63.faultyA 故障B 出故障的C 四十D 系数 B 66.magnetA 管理B 标记C 马赫数D 磁铁 D 67.optimumA 操作B 性能C 最佳D 光学 C 68.autopilotA 自动驾驶仪B 指引仪C 自动飞行D 自动油门 A 69.engineA 发动机B 衔接C 断开D 振动 A 70.disengageA 衔接B 接通C 断开D 忙碌 C 71.rectifierA 折射B 反射C 接受D 整流器 D 72.bufferA 缓冲B 隔板C 电刷D 跳开关 AA 液压油B 燃油C 润滑油D 加燃油 D 74.capacitanceA 能量B 重量C 电容D 能力 C 75.shock strutA 减震支柱B 冲击C 发动机挂架D 消音器 A 76.aileronA 大翼B 尾翼C 副翼D 扰流板 C 77.turbineA 涡流B 湍流C 涡轮D 干扰 C 78.detectorA 探测器B 锁定C 偏离D 装置 A 79.leakageA 前缘B 图例C 透镜D 泄漏 D 80.accomplishA 加速B 聚集C 完成D 容纳 C 81.alarmA 分配B 预位C 警报D 迎角 C 82.specifyA 特殊的B 设计C 指定D 决定 C 83.sensorA 传感器B 感觉C 灵敏度D 区分度 A 85.diluterA 整流器B 稀释器C 交付D 放电器 B 86.cylinderA 气缸B 整流罩C 粉红色D 兰绿色 A 88.gageA 间隔B 垫圈C 压强计D 受柄 C 89.latchA 滞后B 激光C 标明D 锁定 D 91.releaseA 放行B 租赁C 调整D 加强 A 92.mechanismA 机制B 机器C 机械D 机械师 A 93.manuallyA 人工地B 自动地C 主要地D 机械 A 94.generatorA 生成B 发电机C 齿轮D 刻度 B 96.ventA 通气B 叶片C 出现D 活门 A 97.coatingA 大衣B 涂层C 冷却D 天花板 B 98.fittingA 适合B 装置C 过滤器D 整流罩 BA 冲击B 沾染C 污染D 致密 A 100.probeA 适合B 剖面C 可能性D 探头 D 101.vaneA 叶片B 通气C 文氏管D 真空 A 102.conductiveA 导电的B 有益的C 冷凝的D 致密的 A 103.formationA 形成B 信息C 格式D 格式化 A 105.integrateA 隔离B 整体C 聚集D 结合 D 106.dielectricA 绝缘的B 稀释的C 锁定的D 失效的 A 107.slatA 缝翼B 副翼C 襟翼D 大翼 A 108.repellentA 防雨剂B 取代物C 分辨率D代表 A 109.cylindricalA 圆筒形的B 方形的C 垂直的D 水平的 A 110.capacityA 有能力的B 容积C 电容器D 资本 B 111.transmitterA 接收机B 翻译机C 发射机D 晶体管 C 128.control standA 操纵面B 操纵杆C 驾驶盘D 控制台 D 129.illuminationA 照明B 照明装置C 点火D 点火装置 A 130.lightingA 照明B 闪电C 升力D 升降台 A 131.performanceA 相应B 执行者C 性能D 参数 C 132.intensityA 意图B 亮度C 扩大D 完整 B 133.integralA 完整的B 综合的C 剧烈的D 可互换的 A 134.shieldA 架子B 隔板C 轴D 屏蔽 D 135.fluorescentA 发荧光的B 泛光的C 品红色的D 兰绿色的 A 136.floodlightA 泛光灯B 荧光灯C 白炽灯D 台灯 A 137.clockwiseA 顺时针方向的B 逆时针方向的C 明智的D 精确的 A138.incandescentA 荧光的B 泛光的C 白炽的D 不经意的 C 139.quadrantA 倾斜仪B 计量器C 传感器D 扇形盘 D 140.amplifierA 显示器B 放大器C 标牌D 校准器 B 141.inverterA 控制器B 整流器C 变流机D 启动机 C 142.chargerA 容器B 谐音C 换向器D 充电机 D 143.flapA 大翼B 襟翼C 副翼D 缝翼 B 144.switchA 电门B扫掠 C 同步 D 补充 A 145.idleA 点火B 照亮C 慢车D 加速 C 146.rackA 屏蔽B 支架C 光栅D 速率 B 147.alternating currentA 支流B 交流C 变流D 汇流 B 148.conversionA 交谈B 耦合C 转换D 接触 C mutatorA 换向器B 燃烧室C 罗盘D 压气机 A 150.backupA 背景B 缓冲隔板C 回路D 备用 D 151.frequencyA 冻结B 频率C 脉冲D 构架 B 152.exciterA 励磁器B 交换器C 集电环D 消音器 A 153.statorA 定子B 转子C 夹具D 启动器 A 154.data busA 数据库B 数据总线C 数据区D 数据链 B 155.electrical loadA 电源B 电荷C 电源D 电子枪 B poundA 化合物B 部件C 压气机D 罗盘 A 157.fastenerA 坚固件B 加强件C 过滤器D 反馈 A 158.jointA 插座B 接头C 桁架D 垫圈 B 159.boost pumpA 增压泵B 制动装置C 阻流门D 转动鼓轮 AA 平移B 发射C 转换D 通过 C 161.subdivideA 代替B 细分C 再装配D 下标 B 162.defuelingA 加油B 放油C 通电D 断电 B 163.chipA 谐音B 线圈C 芯片D 弧度 C 164.decodeA 编码B 解码C 二极管D 标牌 B 165.graduateA 刻度B 锁定C 图解D 陀螺 A 166.utilizeA 更新B 利用C 上升D 排放 B 167.overfillA 外泄B 过满C 过热D 超控 B 168.feedA 反馈B 馈线C 供油D 加油装置 C 169.sealA 线圈B 门槛C 密封D 螺钉 C 170.baffleA 缓冲电路B 缓冲隔板C 回路D 助推器 B 171.non-return valveA 旁通活门B单向活门 C 隔离活门 D 交输活门B 172.crossfeedA 交输B 加油C 交叉引气D 横向螺栓 A 173.responsibilityA 责任B 响应C 限制D 电阻 A 174.elevatorA 配平B 方向舵C 升降舵D 标高 C 175.spoilerA 火花B 扰流板C 减速板D 弹簧 B 176.reservoirA 油箱B 整流C 折射D 分辨率 A 177.treailing edgeA 前缘B 后缘C 传输线D 航迹 B 178.alternateA 备用B 改变C 高度D 另一方面 A 179.eschangerA 交换器B 整流器C 励磁机D 通电 A 180.reliefA 消除B 信念C 继电器D 补救 A 181.lubricantA 防腐剂B 防雨剂C 润滑剂D 涂层 CA 方向舵B 升降舵C 调整片D 雷达罩 A 183.thrust reverserA 推力手柄扇形盘B 反推装置C 阻力连杆D 阻流装置 B 184.configurationA 计算B 碰撞C 形态D 限制 C 185.inoperativeA 工作的B 不工作的C 部分的D 整体的 B 186.malfunctionA 功能B 性能C 改装D 故障 D 187.solenoidA 线圈B 电磁线圈C 实线D 虚线 B 188.drag braceA 阻力B 阻力杆C 阻力连杆D 阻流装置 B 189.depressurizeA 增压B 减压C 上升D 下降 B 190.taxiA 滑行B 调整C 地形D 扭矩 A 191.disarmA 预位B 解除预位C 接通D 断开 B 192.elevationA 升降舵B 标高C 高架桥D 下降 B 193.boltA 螺帽B 螺栓C 螺钉D 螺丝 B 194.stabilityA 稳定性B 安定面C 标准化D 灵敏度 A 195.tow barA 扭矩B 扭力管C 扭力臂D 牵引杆 D 196.servomotorA 伺服机构B 服务监控C 伺服马达D 勤务机构 C 197.drag braceA 阻力杆B 阻力连杆C 偏流角D 集油盘 A 198.maneuverA 委托B 管理C 机动D 处理 C 199.longitudinal axisA 横轴B 纵轴C 纵剖线D 环形线 B teral axisA 横轴B 纵轴C 轴流式D 当地垂线 A 201.liftA 重力B 升力C 阻力D 推力 B 202.trimA 配平B 断开C 桁架D 平移 A 203.positionA 定位B 定位器C 稳定D 稳定器 AA 高度B 纬度C 姿态D 校准 C 205.annularA 圆柱形的B 方形的C 刀形的D 环形的 D 206.control surfaceA 舵面B 操纵杆C 驾驶杆D 操纵台 A 207.establishA 基本B 稳定C 建立D 排气 C 208.magnitudeA 磁铁B 粉品红C 尺寸D 强制 C 209.rotateA 安装B 转动C 调节D 复位 B 210.pefairA 反射B 不公平C 再分配D 再成流线型 D 211.balanceA 平衡B 缓冲C 倾斜D 挡板 A 212.feedbackA 反射B 馈线C 反馈D 供油 C 213.ttansducerA 整流器B 消音器C 变压器D 传感器 D 214.torque tubeA 扭力管B 扭力臂C 阻力杆D 阻力连杆 A 215.pitchA 转弯B 俯仰C 横滚D 荷兰滚 B 216.rollA 俯仰B 横滚C 升降D 旋转 B 217.tabA 胶带B 滑行C 配平D 调整片 D 218.axial flowA 横轴B 纵轴C 轴流D 气流 C 219.bypass ratioA 旁通活门B 接近速率C 传播速度D 函道比 D bustionA 组合B 燃烧C 控制D 补充 B 221.blockageA 刀形B 环形C 堵塞D 隔板 C 222.boosterA 增压泵B 吊杆C 支架D 助推器 D 223.shroudA 屏蔽B 套筒C 防护罩D 搁板 C 224.inletA 入口B 出口C 内流D 轴流 A 225.indicatorA 标高B 索引C 点火器D 指示器 DA 供油B 馈线C 回油D 搜索 C 227.rotorA 定子B 转子C 路线D 方向舵 B 228.bearingA 基座B 支座C 吊杆D 轴承 D 229.segmentA 部分B 整体C 顺序D 传送 A 230.precoolerA 冷却器B 预冷器C 预测D 预防措施 B 231.ingitionA 点火B 识别C 照明D 指示 A 232.sparkA 火花B 梁C 弹簧D 停留 D 233.triaxialA 气流的B 轴流的C 三维的D 通过的 C 234.sleeveA 支柱B 支座C 套筒D 滑环 C 235.translateA 发射B 接收C 转换D 移动 D 236.parameterA 参数B 平行C 段落D 稀释 A 237.esceedA 扩展B 施加C 超出D 延伸 C 238.torqueA 扭矩B 扳扭C 扭力管D 扭力臂 A 239.resetA 定位B 复位C 返回D 修改 B 240.inspectionA 尊敬B 完善C 检查D 安装 C 241.centrifugalA 向心的B 离心的C 共心的D 三维的 B 242.overrideA 驾驶B 过热C 过满D 超控 D 243.contaminationA 继续B 污染C 转换D 通信 B 244.hermeticalA 重的B 危险的C 十六进制D 密封的 D 245.interfaceA 互换B 接口C 干扰D 互锁 B 246.mufflerA 缓冲隔板B 消音器C 混合物D 稀释器 B 247.de-energizeA 通电B 断电C 衔接D 降压 B248.initiateA 禁止B 装有C 起始D 结束 C 249.energizeA 能量B 衔接C 通电D 断电 C 250.plugA 插头B 插座C 聚合物D 混合物 A 251.circuitryA 回路B 电路C 电路板D 整套电路 D 252.radialA 径向的B 三维的C 雷达罩D 背面的 A pressorA 燃烧室B 压气机C 计算机D 部件 B 254.coilA 线圈B 支架C 线联D 环 A 255.polarityA 极性B 磁极C 优先权D 概率 A 256.detentA 锁定B 探测C 确定D 下降 A 257.achieveA 加速B 肯定C 完成D启动 C 258.dischargerA充电机 B 排气装置 C 签派人 D 断开 B 259.springA 旋转B 火花C 弹簧D 滑动 C 260.contactorA 接触器B 容器C 导体D 换向器 A 261.slottedA 有槽的B 刀形的C 环形的D 缝翼的 A 262.identificationA 相同B 点火C 识别D 照明 C 263.deviationA 确定B 装置C 目的地D 偏离 D 264.absolute heightA 相对高度B 绝对高度C 截获高度D 损失高度 B 265.accumuateA 堆积B 备用C 接近D 作动 A 266.pitot pressureA 全压B 静压C 按压D 过压 A 267.static pressureA 全压B 静压C 过压D 增压 B 268.optimizeA 选择B 最优化C 取向D 光导 B 269.profileA 平面B 剖面C 规划D 预测 B270.discreteA 离散的B 无效的C 审慎的D 绝缘的 A 271.summationA 补充B 监视C 累加D 抑制 C 272.descendA 上升B 下降C 展开D 压下 B 273.ascendA 上升B 下降C 装配D 指定 A 274.suppressionA 补充B 代替C 累加D 抑制 D 275.aitimeterA 高度表B 压力表C 油量表D 倾斜仪 A 276.annunciationA 指示B 指示器C 天线D 衰减器 A 277.memoryA 信息B 储存器C 调制D 瞬时 B 278.monochromaticA 单色的B 单调的C 瞬时的D 缩小的 A 279.revertA 复位B 修改C 返回D 拉油门 C 280.concentricA 同心的B 离心的C 导电的D 绝缘的 A patibleA 适用的B 不适用的C 兼容的D 不兼容的 A 282.impedanceA 冲击B 阻塞C 阻抗D 变形 C 283.orientationA 定位B 起源C 优化D 全向 A 284.nozzleA 指针B 槽C 消音器D 喷嘴 D 285.oscillatorA 振荡器B 多谐振荡器C 监视器D 定位器 A 286.perpendicularA 水平的B 垂直的C 向心的D 离心的 B 287.velocityA 证实B 速率C 变化D 速度 D 288.propagationA 频率B 比例C 传播D 预测 C 289.schematicA 顺序B 定期C 计划D 简图 D 290.surveillanceA 监视B 调查C 抑制D 补充 A 291.updateA 过期B 更新C 改装D 利用 B292.expirationA 有效期B 截止期C 扩展D 延伸 B 293.deformA 形式B 变形C 突出D 规定 B 294.squatA 静噪B 抑制C 起飞D 着陆 D 295.subsonicA 载波B 亚音速的C 超音速的D 副载波 B 296.inertialA 起始B 惯性C 惰性D 起燃 B 297.manipulationA 处理B 机动C 总管D 强制 A 298.alignmentA 联合B 校准C 分派D 环境 B 299.accelerometerA 倾斜仪B 加速度表C 计量仪D 附件装置 B 300.incrementA 装置B 降低C提高 D 增量 D。
RC411 Operator ManualFOREWORD1.Read the instructions contained in the enclosed booklet carefully, because it contains important information on installation, operation and maintenance safety. Store this booklet carefully for any further consultation by other operators.2.Having removed the packing material, check that all the equipment is present.If there is any doubt, do not use it and contact qualified personnel.The packing elements (plastic bags, foam polystyrene, nails, etc.) should be kept away from children, because they are dangerous.3.Before switching the equipment on, make sure that the model plate data conforms to that of the electrical and water distribution network.4.Installation should be carried out by qualified personnel according to the manufacturer's instructions.5.This equipment should be destined to the use which it has been conceived for. Any other application should be considered improper and consequently dangerous.6.The equipment should only be used by personnel trained for its use.7.Operators must strictly follow all hygienic requirements in the handling of clean dishware and cutlery.8.Do not leave the machine in an environment at temperatures lower than 0°C.9.The protection of the machine is IP X4, therefore it should not be washed with high pressure directed water jets.10.Qualified personnel only can access the control panel, after having disconnected the machine from the primary current supply.11.The appliance is made according to EEC 89/336 regarding radio noise suppression and electromagnetic compatibility.12.According to EEC directive nr.23 of 19/02/1973 and the law of actuation nr.791 of 18/10/1987, our appliances are built-up according to the good technique norms in force in Italy and abroad.13.Noise level of the machine, less than 63dB(A)INSTRUCTIONS FOR USECONTROL PANELH3Q1H2H2Pilot lamp "machine READY"H3Pilot lamp "machine WORKING"Q1 Main switchOFFGREEN MachineRED Machine ON / Wash cycleselectorS9CycleOPERATION AND USE1. Before washing make sure that:•the wall-mounted on/off switch is switched on;•the water tap is open;•water is present in the distribution network;•the pump protection filters are installed in their respective positions;•the overflow in inserted;•all rotating parts are free;•the rinse aid dispenser is full;•make sure that dishware is in good conditions as it may cause cleaning difficulty and haven bacteria.2. Press the "Q1" button (RED) to enable the automatic wash tank filling and the consequent triggering of the heating element.3. As soon as visual indicator "H2" is ON; pour about 30 gr. of detergent directly into the tank, paying attention to distribute it uniformly on the filters, the quantity being according to supplier's instructions. Add 15 gr. every 7 cycles to achieve a concentration of 1,5gr/lt. In order to respect our environment, use only the correct amount of detergent.When using chlorinated detergent, it is suggested to use an automatic dispenser; otherwise, brownish spots might appear on the surfaces due to chlorine reactions. Detergent should always be placed near the pump filter.4. Then, introduce the glasses or the cups to wash, after having removed the solid waste and having placed them into the proper racks. The cups and the glasses should be turned upside down, while the cutlery should be put vertically into the proper container, and the same applies to dishware.5. Press the "S9" button to select the wash cycle according to conditions of•(pos.short cycle with normally dirty dishes;•(pos.long cycle with particularly dirty dishes or deep dishes 6. Close the door for the wash cycle start.The end of which will be indicated by the switching off of the "H3" lamp.standards, guaranteeing a final rinse at 85°C. Wash cycle automatically lengthened if final rinse temperature is not reached. When this auto-cycle intervenes and the cycle is pro-longed, after 8 minutes the "H3" indicator flashes to indicate this intervention and the cycle continues (water supply temperature is likely to be the problem, otherwise contact an assistance centre since it is a rinse water heating intervention.). Turn off the machine to remove this alarm.7. Remove the rack and slightly incline it to permit a perfect drain; allow dishware to dry and after having washed one’s hands, handle the rack in order not to touch the dishware inside then place the rack on hygienically clean shelves.8. At the end of washing, with the machine off (Q1 – GREEN pos.), empty out the tank by taking out the overflow tube, then close the door and with the machine on (Q1 – RED pos.).for a few minutes to wash the machine. Then again with the machine off and wait until the tank is completely emptyAt this point, the tank filter can be taken out, in order to be washed, then replace it with the overflow in its place.For any further information concerning equipment cleaning, read chapter "USEFUL SUGGESTIONS".turning off the main supply through the general wall switch and close the water supply.INSTRUCTIONS DURING THE WASHING1) Do not plunge bare hands into the water containing the detergent. If this happens, wash them immediately and abundantly with fresh water.2) When the machine is operating, do not open the door too rapidly.3) Use only specific anti-foaming detergents.4) Disconnect the equipment in case the machine is out of order or it does not work properly. For the repairs consult a technical assistance centre authorised by the manufacturer and ask only for an original spare parts.5) Never modify the thermostat settings.6) Check that lamp "H2" is on.7) Wash tank water should be changed at least twice a day or according to daily wash requirements.8) Do not subject clean dishware to any further cleansing treatment such as brushes or drying towels.If these instructions are not followed, the safety of the equipment can be compromised.USEFUL SUGGESTIONS1) MAINTENANCEIMPORTANT: Before carrying out the cleaning and maintenance operations, disconnect the equipment from the electric supply.Frequently check and clean the nozzles. The frequency of this operation will depend on the quantity of residues, which may result in an unsatisfactory washing result.♦For the inside and outside cleaning of the machine, do not use corrosive products such as sodium hypochlorite (bleach) savelling water and hydrochloric acid, acids, steel wool or steel brushes.♦The presence of calcium and magnesium salt in the water can compromise machine performance, thus ask qualified personnel to remove the deposits periodically.♦In order to avoid some oxidation risks, or chemical reactions, generally the stainless steel surfaces have to be well cleaned.2) OPTIMAL RESULTS:A possible wash deficiency can be noticed when residue remains.Marks can be caused by an insufficient rinse: in this case checkthat the rinse nozzles are clean and that there is sufficient water supply pressure.In case of dishware residue check that:•the washing nozzles are clean•the water temperature is around 60°C•there is detergent•the pump suction filter is clean•the racks are suitable for the dishes and cutlery that are to be washed•the position of the cutlery and the dishes in the racks are correct3) TEMPORARY MACHINE NON-USEIn case the machine is stopped for some weeks, it is recommended before closing it to fill the tank and run the machine with clean water, then empty it out, in order to avoid the forming of bad odour and that any residue remains in the pump.If necessary repeat this operation until the water leaving the machine is clean. If the machine is stopped for many weeks, it is recommended to oil the stainless steel surfaces with paraffin oil and to discharge the water from the boiler and the electric pump.4) SANITIZING THE MACHINESanitizing the machine at least once a week is of the utmost importance in order to guarantee hygiene even when the machine is not in use.It is advisable to use a disinfecting product suggested by an authorised detergent dealer.The use of this product will satisfy hygienic requirements, even during machine non use.Before switching off the machine run the machine briefly with cleanwater.5) HARD WATER CONDITIONSIf a hard water supply is present, mineral deposits will form within the machine and also on dishware.In order to avoid the above conditions a periodic removal of these deposits is necessary.The frequency and method of this operation upon consultation by your detergent supplier.INSTALLATION AND MAINTENANCEINSTRUCTIONSThe following instructions are addressed to qualified personnel the only one authorised to carry out checks and repairs, if any.The manufacturer declines any responsibility in the case of interventions made by a non-qualified personnel or the use of spare parts other than those supplied by the Manufacture.INSTALLATIONDuring installation, carry out proper machine levelling, which is a prerequisite for a correct operation thereof (max. tolerance 2°).In order to prevent any damage caused by steam going out of the machine, make sure that the surrounding materials do not deteriorate in its presence. After machine installation check thermostat settings, booster 85°C, tank 60°C.1) ELECTRICAL CONNECTIONThe electrical safety of this equipment is only assured if it is connected as follows. It is necessary to connect the equipment to an effective earthing as specified by the electrical safety regulations in force. Check that this basic requirement is complied with, in case of any doubt ask for a careful check of the installation by a qualified personnel. In the case the earthing is not efficient there will be a dispersion due to the suppresser.The machine shall be included in a correctly dimensioned equipotential, whose effectiveness is to be very tight in accordance to the procedures set for in the applicable safety standards. The connection shall be performed through a screw marked by the plate near the rear side of the appliance.The manufacturer declines any responsibility for any damages caused by lack of an effective ground installation. For the electrical power supply have available a wall circuit breaker switch with multiple phase protection according the following table with contact aperture distance, equal to or not exceeding 3mm and a supply cable no less than 2.5mm².kW 230/240V∼ 230/240V3N∼3∼ 400/415V7,75kW 40A 25A 16A5,45W 32A 16A 16A3,10kW 16AFor other supplies the cable cross section and the circuit breaker switch must be calculated according to voltage and length of cabling. If cabling too long adjust cable size to Amp rating; do not pull on supply cable or install it under tension. If cable needs to be replaced use type H07RN-F.2) WATER CONNECTIONInstall a 55°C water tap in a well accessible place, terminating in a 3/4" fitting, which the pipe strainer and inlet hose shall be connected to. Carefully comply with any national or regional regulations in force.The operating pressure should be neither less than 2 bars or greater that 4 bars (200/400 kPa). If water pressure is inferior then 2 bar, a pressure increase pump is necessary. If water pressure exceeds 4 bar, a pressure reducer is necessary.In order to obtain best results, it is suggested that the water supply have a hardness not greater that 8 Clarke.3) WATER DRAINArrange a water drain towards the floor with siphon and connect the machine with the flexible tube given with the machine, so that it leans towards the drain. Moreover, make sure that the hose does not have constrictions.Make sure that the building drain tubing withstands temperatures up to 70°C.4) RINSE AID DOSAGEMake sure that rinse aid suction hose is correctly installed in its proper container. The dosage is automatic with the adjusting of the screw "I", which after screwing to a full stop unscrew two turns. At this point the machine automatically takes the necessary liquid for every rinse: during the washing operations, check that the liquid of the container does not run short.For filling the dosing tube, start the machine without plugging the overflow in: at that point switch the machine on and off. Repeat this operation several times at intervals of few seconds, until the rinse aid reaches the injector. Wait until the machine reaches the correct temperature (lamp "H2" on). Make some empty cycles, then try to wash: if the objects washed show some drops, this means that the rinse aid is insufficient. On the contrary, the presence of marks can mean that there is too much rinse aid or the water is too hard. The regulation can change according to the kind of rinse aid.5) DETERGENT DOSAGE (for machines with built-in detergent dispenser)With the screw on the side of the detergent pump, close completely the product intake, and then slowly open the screw until the desired intake quantity has been reached. The correct quantity is indicated by the detergent supplier. Check that the intake of the pipe during the rinse cycle is as preset. (1cm = 1g approximately). Maximum intake or delivery distance: 2 meters.6) LOADING AND UNLOADING OF THE MACHINEFor the transportation of the machine from the delivery point to the final installation position, use a fork lift or adequate lifting equipment used by authorised staff. Lift the machine by its frame, taking care that any protruding parts are not damaged (discharges, wiring etc.).7) MACHINE DISMANTLINGAt the end of its normal lifetime, the machine has to be taken apart according to the local regulations in force by separating the components as follows: • metal parts: hood, platforms, frames, filters• electrical parts: motors, remote control switches, microswitches, wiring • plastic parts: racks, connections • rubber parts: tubes, sleevesENERGY CONSUMPTIONModel Wash tank capacity (l) Rinse waterconsumpt. (l)Tankheater (W)Rinse heater (W)Wash pump (W)Total electric load (W)Output in racks per hour with 55°C inlet waterOutput in racks per hour with 12°C inlet waterRC41121 3,5 2000MAX7000750MAX 775030/20 20In the event of low water supply temperature, the will be a subsequent machine output drop.WIRING DIAGRAMC1 Anti noise filterC3 CondensatorheaterE2 BoosterE3 TankheaterH2 Pilot lamp machine readyH3 Pilot lamp machine workingKE2 Booster heater contactorKE2b Safety contactor of booster heaterM2 Rinse pump (if required)M3 Wash pumpM5 Drain pump (if required)MD Detergent dispenser (if required)switchQ1 MainswitchS1 DoorS2 PressureswitchS9 Cycle selection push buttonthermostatSE2 BoosterSE2a Booster thermostatSE2b Booster safety thermostatthermostatSE3 TankSE3b Tank safety thermostatY1 Rinse solenoid valveX1 JunctionThe manufacturer declines any responsibility for any printing errors contained in this booklet. The manufacturer also reserves the right to make any modifications to its products that do not affect the basic characteristics thereof.。
地铁 metro/underground railway/subway城市轨道交通 urban rail transit/mass transit设计使用年限 designed lifetime运营概念 operation concept旅行速度 operation speed限界 gauge 轨道结构 track structure正线 main line 辅助线 assistant line 联络线 connecting line 试车线 testing line轨距 gauge of track无缝线路 seamless track整体道床 monolithic track—bed路基 subgrade站台计算长度 computed length of platform车站公共区 public zone of station无缝线路纵向水平力 longitudinal horizontal force of seamless track无缝线路断轨力 broken rail force of seamless track明挖法 cut and cover盖挖顺筑法 cover and cut—bottom up盖挖逆筑法 cover and cut-top down矿山法 mining method盾构法 shield method沉管法 immersed tube method防水等级 grade of waterproof变形缝 deformation joint刚柔结合的密封区 rigid—flexible joint of sealed zone开式运行 open made operation闭式运行 close made operation活塞通风 piston action ventilation合流制排放 combined sewer system集中式供电 centralized power supply mode分散式供电 distribute power supply mode混合式供电 combined power supply mode主变电所 high voltage substation牵引降压混合变电所 combined substation杂散电流 stray current同步数字传输系统 synchronous digital hierarchy transmission system(SDH)全球定位系统 global position system(GPS)列车自动控制automatic train control(ATC)列车自动监控 automatic train supervision(ATS)列车自动防护automatic train protection(ATP)列车自动运行 automatic train operation(ATO)调度集中 centralized traffic control(CTC)自动人行道 moving pavement自动售检票设备 automatic fare collection火灾自动报警系统 fire alarm system区域报警系统 local alarm system集中报警系统 remote alarm system环境与设备监控系统 building automatic system(BAS)系统集成system integration(SI)运营控制中心operation control center(OCC)集中监控和管理 concentration supervisory control and management车辆段 depot停车场 stabling yard检修修程 examine and repair program检修周期 examine and repair period建筑设备自动化系统 Building Automation System供电系统管理自动化 Scan Control Alarm Database人机接口 Man Machine Interface不间断电源供给 Uninterrupted Power Supply南京一卡通系统 Nanjing Transportation Card System建设部 Ministry of Corporation城市轨道交通-专业术语(中英文对照) 南京地铁公司 Nanjing Metro Corporation清结算数据中心 Intermodality Data Center局域网 Local Area Network广域网 Wide Area Network开放传输网络 Open Transport Network拖车 Trailer Car(Tc(A))带受电弓的动车 Motor Car With Pantograph(Mp(B))动车 Motor Car(M(C))空载 AW0每位乘客都有座位 AW1每平方米6人 AW2 每平方米9人 AW3非接触智能卡 Contactless Smart Card(CSC)非接触智能筹码 Contactless Smart Card(CST)设备运行参数 Equipment Operating Data(EOD)。
CONTACT CENTER AS A SERVICE (CCAAS)Contact centerversus call centerCustomer expectations are higher thanever before. Traditional, voice-only callcenters on legacy phone systems aregiving way to cloud-based, omnichannelcontact centers supporting multiplecommunication methods like email,SMS, video, chat and social media.A cloud-based contact center eliminates large upfrontinvestments and offers a pay-as-you-go model that can expandor contract as your needs change. The option of named orconcurrent agent licensing models allows you to control cost ina way that best aligns with how you staff your contact center.Plus, contextual information and next-best actionrecommendations through real-time data and analytics toolsprovide insight across the entire customer journey to enhancecontact center efficiencies and increase agent productivity.2Do more with lessusing AI & automationWith support from advanced artificial intelligence (AI), your organization will deliver a faster and frictionless experience, resulting in more meaningful, memorable interactions with your customers.AI-infused tools automate once time-consuming tasks. Agents, managers and decisionmakers’ lives are made easy with management tools like automated scheduling and amobile app to facilitate communication and schedule workforce changes.Take the manual effort out of evaluationby leveraging fully automated, AI-powered interaction scoring through your unique criteria Support any skill-level in your organization to build complex voice and digital workflows with a low-code/no-code visual design studio Maximize your existing investmentswith CRMs and other applications and eliminate the need to create new processes and workflows for your agents Provide agents with the most essential information at their fingertips via an intuitive,web-based workspaceUse virtual agents and automation to help customers help themselves, so your agentscan spend time on more complex interactions Leverage 31+ local languages and accents viaAI and automation, as well as over 7 languages built natively in the Agent Workspace with the ability to add a new language in less than a week34Service more customers, more efficiently with a single, secure, easy-to-use platform.Windstream Enterprise Contact Center as a Service (CCaaS), powered by TalkdeskWorkforce optimization Gain AI-driven forecasting and scheduling, as well as intuitive administration designed for the modern workforce.Quality assuranceTrack team performance trends and recognize results via a complete combination of voice recordings, agent screen recordings and omnichannel transcripts.Flexible licensing modelsChoose from a variety of seat types, as well as named or concurrent pricing options that best meet your business needs and budget requirements.Visual workflow designStreamline call and digital workflows using a low/no-code visual designer to support customer self-service or agent-led interactions.Data insights + analyticsDiscover the root causes of issues, make customer and agent journeys more efficient and augment agent coaching, turning every conversation into customer intelligence.Security + complianceBenefit from over 30 compliance certifications, including SOC2 Type II, HIPAA and PCI-DSS to ensure critical customer data remains protected. Additionally, options for multifactor authentication and integration help mitigate security risks both inside and outside of your organization.Omnichannel engagementPersonalize interactions while preserving conversation context by engaging with customers via their channel of choice—email, SMS, voice, live chat or social media.Intuitive, web-based portalAccess intelligent call routing and agent analytics, along with tools like advanced call recording, live monitoring, quality management, agent coaching,knowledgebase resources and more.5Strong partnership. Unparalleled expertise.Windstream Enterprise CCaaS is a robust, enterprise-grade solution that leverages a deep relationship Windstream Enterprise has cultivated with Talkdesk, a leader in the contact center market.The Windstream Enterprise implementation team has installed thousands of contact center systems over the years and currently supports tens of thousands of contact center seats. Your business can depend on Windstream Enterprise as your managed services partner to modernize your customer interactions and enhance the customer experience—backed by a dedicated team of technology experts with over 20 years of contact center expertise.As contact center technology moves to the cloud, our years of experience as a systems integrator give us a unique edge in terms of designing and managing your solution. Moving to the cloud also means your service is always maintained and up to date with the most recent releases without the expense of on-premises technical expertise.Our team will go through an extensive discovery process to understand your unique contact center needs and design the best solution for your organization, support you throughout implementation and provide ongoing management. Windstream Enterprise dedicates a project manager to oversee eachimplementation, providing your business with a single point of contact for both the CCaaS solution and any associated network or Unified Communications as a Service (UCaaS) services. Post-implementation, we will remain your single point of contact for all service and support needs.Third-party integrations + leading appsSupercharge your workflows and customer experience with an innovative ecosystem of open APIs and 70+ pre-built and industry-specific integrations.Talkdesk named a Leader in the Gartner ® Magic Quadrant ™ for CCaaS.Comprehensive managed servicesWhen you choose Windstream Enterprise for your CCaaS needs, not only do you benefit from decades of experience with contact centers but also in Unified Communications as a Service (UCaaS), security and networking solutions.Windstream Enterprise offers a wide range of advanced cloud-based connectivity and network security and compliance solutions, including SD-WAN, Secure Access Service Edge (SASE) and Security Service Edge (SSE),for businesses and organizations of all sizes.Cloud-enabled connectivity, communications and security—guaranteed. Windstream Enterprise drives business transformation through the convergence of our proprietary software solutions and cloud-optimized networkto unlock our clients’ revenue and profitability potential. Our managed services streamline operations, enhance productivity and elevate the experience of our clients and their end users while securing their critical data and brand reputation. Analysts certify Windstream Enterprise as a market leader for our product innovation, and clients rely on our unrivaled service guarantees and best-in-class management portal. Businesses trust Windstream Enterprise as their single-source for a high-performance network and award-winning suite of connectivity, collaboration and security solutions—delivered by a team of technology experts whose success is directly tied to our clients’ complete satisfaction.1. Megan Fernandez and Daniel O’Connell. “Competitive Landscape: Contact Center as a Service.” Gartner®. March 3, 2023.。
课程编号:0303006-2直属海事系统业务培训系列教材(试用)VTS水域常用通信用语汇编(中英文)编写石世云张文丁审稿姜才兴交通运输部海事局VTS水域常用通信用语汇编1. General communication 1.一般通话P311.1 Movement reports(Arrival, anchoring,berthing and departure reports)1.1动态报告(抵达、锚泊、靠泊和离港报告)1.1.1 ...VTS ,this is M/V (name). I am passing through the reporting line(point)...(name),I am approaching to ...(name) Anchorage, Please advise me on traffic condition. over 1.1.1...VTS,我是...船,我正通过...报告线(点)驶往...锚地,请告诉我附近船舶的情况。
1.1.2 M/V(name),this is ...VTS. Your information understood. Vessel to the...(cardinal points) of you is~ turning. over~ anchoring. over.~ increasing/decreasing speed. over.~ overtaking you. over.~ not under command. over 1.1.2...船,我是...VTS,信息明白。
在你船...(罗经点)的船舶正在~转向。
~抛锚。
加/减速。
追越你船。
失控。
1.1.3...VTS,this is M/V (name). Information received.Question: What is the anchor position for me? over. 1.1.3...VTS,我是...船(船名),信息明白。
Contact Centre Positions Requirement:Operation Branch职位代码:03XX职位名称:Customer Care Officer, Customer Care需求数量: 5工作地点:ShenzhenReporting to: Manager, Customer CareAccountable to: Nil工作描述:所在部门职责描述:∙The incumbent shall report to Manager, Customer Care and responsible to achieve and exceeds customer satisfaction target.∙To handle and resolve customer complaints referred by hotline, write-in, emails, media∙To conduct periodic mystery shopper programs to keep track service standards and customer satisfaction levels∙To prepare periodic reports on complaint cases and analysis customer feedback to reflect weakness on product decide/servicestandard/business flow and identify rooms for improvement.∙To collaborate with buddy teams to monitor performances, foresee and react to changing customer requirements. To identify potentialbusiness/operational risks and to initiate action plans to protectcompany interests.本职位需求描述:基本任职资格:∙University 以上学历∙Business or statistics related专业期望具有的经验:∙2年以上Customer Service or Contact Centre Operation 经验preferably in foreign MNC∙具有Compliant Handling experience期望具有的技能:∙Excellent Communication Skill∙良好的沟通能力∙积极的工作态度∙团队合作精神美文欣赏1、走过春的田野,趟过夏的激流,来到秋天就是安静祥和的世界。
The Importance of Good Communication Good communication is an essential aspect of human interaction and plays a crucial role in both personal and professional relationships. It is the foundation for understanding, collaboration, and connection. Effective communication allows individuals to express their thoughts and feelings, convey information, and build trust. It is a skill that is necessary for success in various aspects of life, including relationships, work, and social interactions. However, poor communication can lead to misunderstandings, conflicts, and a breakdown in relationships. In this essay, we will explore the importance of good communication from various perspectives and its impact on different aspects of life. From a personal perspective, good communication is vital for building and maintaining healthy relationships. It allows individuals to express their emotions, thoughts, and needs effectively, leading to better understanding and connection with others. In romantic relationships, for example, good communication is essential for resolving conflicts, expressing love and affection, and building trust. Without effective communication, misunderstandings can arise, leading to resentment and distance between partners. Similarly, in friendships and familial relationships, good communication fosters understanding, empathy, and support, strengthening the bond between individuals. In the professional context, good communication is crucial for success in the workplace. It is essential for conveying information, collaborating with colleagues, and building strong working relationships.Effective communication skills are often a requirement for many job positions, as employers value individuals who can articulate their ideas, listen actively, and communicate clearly. In a team setting, good communication promotes productivity, fosters creativity, and ensures that everyone is on the same page. It also plays a significant role in leadership, as effective leaders are skilled communicators who can inspire and motivate their team members. Moreover, good communication is essential for social interactions and community engagement. It enables individuals to express themselves, share ideas, and connect with others. In social settings, good communication skills can help individuals make new friends, navigate social dynamics, and engage in meaningful conversations. It is also crucial for community involvement and activism, as effective communication can rally support for causes,raise awareness about important issues, and create positive change. Without good communication, individuals may struggle to express their opinions, connect with others, and contribute to their communities. Furthermore, good communication is essential for mental and emotional well-being. It allows individuals to express their feelings, seek support, and process their experiences. When people feel heard and understood, it can have a positive impact on their mental health and overall happiness. On the other hand, poor communication can lead to feelings of isolation, frustration, and anxiety. It is important for individuals to have outlets for expressing themselves and receiving validation from others, which can be achieved through good communication. In addition, good communication iscrucial for resolving conflicts and addressing issues effectively. It enables individuals to express their concerns, listen to others' perspectives, and work towards finding solutions. In both personal and professional settings, conflicts are inevitable, and good communication is essential for navigating them. It allows individuals to approach conflicts with empathy, understanding, and a willingness to find common ground. Without effective communication, conflicts can escalate, leading to resentment, tension, and damaged relationships. In conclusion, good communication is an essential aspect of human interaction that impacts various aspects of life. It is crucial for building and maintaining healthy relationships, succeeding in the professional world, engaging in social interactions, promoting mental and emotional well-being, and resolving conflicts. Effective communication allows individuals to express themselves, connect with others, and navigate the complexities of human interaction. It is a skill that requires practice, empathy, and a willingness to listen and understand others. By recognizing the importance of good communication and striving to improve our communication skills, we can foster stronger connections, healthier relationships, and a more harmonious society.。
Contact Centre Positions Requirement:
Operation Branch
职位代码:03XX
职位名称:Customer Care Officer, Customer Care
需求数量: 5
工作地点:Shenzhen
Reporting to: Manager, Customer Care
Accountable to: Nil
工作描述:
所在部门职责描述:
∙The incumbent shall report to Manager, Customer Care and responsible to achieve and exceeds customer satisfaction target.
∙To handle and resolve customer complaints referred by hotline, write-in, emails, media
∙To conduct periodic mystery shopper programs to keep track service standards and customer satisfaction levels
∙To prepare periodic reports on complaint cases and analysis customer feedback to reflect weakness on product decide/service
standard/business flow and identify rooms for improvement.
∙To collaborate with buddy teams to monitor performances, foresee and react to changing customer requirements. To identify potential
business/operational risks and to initiate action plans to protect
company interests.
本职位需求描述:
基本任职资格:
∙University 以上学历
∙Business or statistics related专业
期望具有的经验:
∙2年以上Customer Service or Contact Centre Operation 经验preferably in foreign MNC
∙具有Compliant Handling experience
期望具有的技能:
∙Excellent Communication Skill
∙良好的沟通能力
∙积极的工作态度
∙团队合作精神。