商务英语1(DOC)
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最新国家开放大学《商务英语〔1〕》形成性考核册参考资料《商务英语〔1〕》是国家开放大学2017年春季新开的课程之一,对国家开放大学的财经专业学生进行统一考试。
该资料对学生完成学习任务起着一定的辅助作用。
本文库还有国家开放大学其他课程的参考资料,可以参考。
作业1一、交际用语〔共计10分,每小题2分〕1-5题:阅读下面的小对话,选择恰当的答语。
1. - Could you give me an example of good team working there?-.A.Sorry. I can see from yourresumeB. Sure. I was the treasurer of the Students’UnionC. Not at all. I was in charge of sales for Corporate Pan-Asia2. - Where shall we have themeeting?-.A. The first conference room is spaciousB. The first conference room isn’t goodC. In the first conference room3. - Do you have any suggestions aboutit?-.A. No, I have no ideaB. Let me give you a handC. After I read it in detail, I will tell you my opinion4. - Good morning. Far East Logistics Company.Thisis Lin Hanxue. May I help you? -.A.Good morning, Ms. Lin. Nice to meetyouB.No, thankyouC.Good morning, Ms. Lin. This is Daniel Andersonspeaking5.-Well,after my report,there’ll be a break for refreshments.-.A. The break won’t belongB. All right, I seeC. All right,I’11seeit二、词汇与结构〔共计30分,每小题2分〕6-20题:阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的最佳选项6. The company’s Human Resources department will then select the mostsuitablepeople to an interview.A. attendB.joinC. go7. I’m particularly proud ofI organized the finances.A. whoB.whichC. how8. There wasin the meeting room as the general manager predicted thecompany’s salestarget.A. SilenceB.silentC. silently9.There are some visitors to ourmarketing department nextweekA. come Bing C. t o coming10.The meeting suggestedthe loan first.A. to replyB.repliedC. repaying11.The woolen gloves should in twenty boxes.A. be packedB.packC. bepacking12. But the charge will beand it also slows down delivery.A. more valuableB. cheaperC. higher13.I’d like to know what time we can get the container itis in the port.A.whyB. whenC. where14. The third part is theresults.A.expectB.expectingC. expected15. I have finished your project plan.A. readB. to readC. reading16.Prices may change quickly if supply or demandA.changesB. changeC. willchange17.Actually,buyers are the group of people wantto buy certain goods or services.A. theyB.whoC. which18. The next shareholder’s meetingwas at the end of this year.A. scheduledB. usedC. made19.Themarketing department the sales for thelast sixmonths.A. has summarizedB. summarizedC. wassummarized20. Then people,are interested, can apply for the job.A. thoseB.theyC. who三、阅读理解〔共40分,每小题4分〕21-25题:阅读下列短文,从A、B、C三个选项中选出一个正确答案Does everyone in your office always agree all the time?When someone makes asuggestion,doeseve ry one justsmile and nod in agreement?When you bring forward anidea,dopeople just accept it?Well,if you answered"yes"to any of these questions,you areinanextremely unusual workplace.People are people.And peoplebuttheads. They disagree,theyargue,and theyfight.You can’t get around it.But you canlearn to deal with it.To hold your own, you need to learn how to argue effectively.If you’ve got an opinion,youneed to defend it. And if you havea problem withsomething a colleaguehas done, youneed to let them know. This can make for some difficultdiscussionsand meetings, butthis isjust a part of life and business.So how can you argue effectively? Well, you need severalskills.21.From the firstparagraph we can know that inthe office.A. people sometimesargueB. people alwaysagreeC. people always get aroundit22. "And people butt head" means .A. people hit you with the top of theirheadB. people dislike eachotherC. people don’t always agree well with eachother23. The writer suggests that if you get an opinion, you need to.A. get arounditB. learn how to deal withitC. argue in support ofit24.You needseveral skills to.A. let your colleaguesknowB. argueeffectivelyC. make for discussions and meetings25. The main point of this passage isabout.A. the fact of disagreement and argument in the officeB. how to avoid disagreement and argument in theofficeC. how to argue effectively in theoffice26-30题:阅读下面的句子,根据文章容进行判断,正确写"T"错误写"F"International TransportTransport playsan important part in internationalbusinessbecause goods produced have tobedeliveredtothebuyersabroad,andthedeliveryofgoodsis to be made possible bytransportservices.Goods are carried by several means of transport-on road or rail, byseaor air. And in recent years, combined transport which is a road-sea-rail carriageappeared.With the expansion of international trade,thecontainer service has become popular.Theuse of containersprovides a highlyeffective form of transport by road,rail andsea.Basically, about98%of world trade is carried outby sea·transport.Besidestransport by sea,road,orrail,nowadays in order to speed up delivery,carriage by air has also become popular.〔 T 〕26. Transport plays an important part in international business becausegoodsproduced have to be sent to everywhere in the world.〔 T 〕27. In recent years, combined transport which is a road-sea-rail carriageappeared.〔 F 〕28. With the expansion of international trade, the combined transport service hasbecome popular.〔 T 〕29. The use of containers gives a very helpful method of transport.〔 F 〕30. Today carriage by air has become popular because it can speed up delivery.四、翻译〔共20分,每小题4分〕31-35:从以下A、B、C三个选项中选择出最正确的翻译31. In order to be employed, you need to make a very good firstimpression.A.为了工作,你需要做出一个良好的第一印象。
电大网考《商务英语基础(1)》作业试题及答案一单选题1.Can I ____a message or would you like to ring him on his mobile phone?(5.00分)A. makeB. leaveC. haveD. take2.The engineer recommended________(5.00分)A. when we look at this question.B. that values his new ideas.C. that the process can be made simpler.D. which is the Mark 2 project.3.Shall we get straight ________to business?(5.00分)A. inB. downC. overD. for4.We’ll do our _____to make your visit worthwhile.(5.00分)A. bestB. muchC. mostD. worst5.We very much appreciate your efforts________(5.00分)A. our production costs must be no more than 15 percent.B. has done damage to our reputationC. to negotiate with youD. to make this product possible6.Because we can’t find a compromise________(5.00分)A. we’ve ever given before.B. but I got nothing out of it.C. and there are two hundred and sixteen thousand employees worldwide.D. I am afraid we can go no further.7. I have the authority________(5.00分)A. to negotiate with youB. has done damage to our reputationC. to make this product possibleD. what seemed an impossible problem8.Could you come______ to the development workshop for a second?(5.00分)A. upB. onC. downD. over9.Could you _________the times of flights to Atlanta and reserve me a seat?(5.00分)A. find throughB. findC. find overD. find out10.The company really needs the fax machine by tomorrow________(5.00分)A. we’ve ever given before.B. but I got nothing out of it.C. or it will have to look elsewhere.D. I am afraid we can go no further.11.I have a small token of our gratitude________ (5.00分)A. that the process can be made simpler.B. when we look at this question.C. which is the Mark 2 project.D. which I would like you to have.12.I wonder __________you could check Mr. Sakai’s European itinerary.(5.00分)A. howB. ifC. thatD. what13.Hello. my name is Edward Green. I _________to speak to Mr. Smith, please.(5.00分)A. would likeB. wantC. want toD. glad14.I think the discount is higher than anything________ (5.00分)A. or it will have to look elsewhere.B. we’ve ever given before.C. there are two hundred and sixteen thousand employees worldwide.D. but I got nothing out of it.15.The Greenfield site has made the campus .(5.00分)A. to look more beautifulB. looks more beautifulC. look more beautifulD. looking more beautiful1.Please me how to do the market research fora new product.(5.00分)A. takeB. haveC. showD. give2.We need to consider a couple of options________ (5.00分)A. which is the Mark 2 project.B. when we look at this question.C. that values his new ideas.D. that the process can be made simpler.3.The computerized doll the quality test. (5.00分)A. passedB. succeededC. madeD. got 4.The telephone line is busy at the moment. (5.00分)A. fairB. quiteC. wellD. quiet5.They look forward to the new products soon. (5.00分)A. sawB. seeC. seeingD. to see6.The seller was trying to sign a substantial order________(5.00分)A. that is made with certain conditions.B. that you have finalized the delivery dates.C. then he could get a large discount.D. to be more flexible over terms of payment.7.She mail the package before the post office closes.(5.00分)A. hasB. have toC. has toD. must to8.In those early days, the boy company’s business was model railways and cars.(5.00分)A. usefulB. fullC. easyD. core9.She said that she wouldn’t mind the typingwork for you.(5.00分)A. about doingB. to doC. doingD. do10.We use our tongue to .(5.00分)A. feelB. tasteC. touchD. see11.I just received a proposal________(5.00分)A. that you have finalized the delivery dates.B. to be more flexible over terms of payment.C. that is made with certain conditions.D. that could benefit both of us.12.The researcher has to start looking for a company________(5.00分)A. which I would like you to have.B. that values his new ideas.C. which is the Mark 2 project.D. that the process can be made simpler.13.The two parts reached no solution on the final item________(5.00分)A. which is the Mark 2 project.B. which I would like you to have.C. that the process can be made simpler.D. that values his new ideas.14.A provisional agreement is one________(5.00分)A. that could benefit both of us.B. that you have finalized the delivery dates.C. that is made with certain conditions.D. then he could get a large discount.15.The new executive has done well to make the wholesaler agree________(5.00分)A. that could benefit both of us.B. then he could get a large discount.C. that is made with certain conditions.D. to be more flexible over terms of payment. 1.A: Would you like a cup of coffee?B:_____________________.(5.00分)A. That’s Research and Development.B. No, thank you.C. Yes.D. Thank you.2.Is it possible________(5.00分)A. It is entirely our fault.B. to talk to the Manager?C. I’m terribly sorry.D. with our compliments.3.Our sales brochure for this summer should be by the end of July.(5.00分)A. excitingB. exactC. readyD. ingenious4., three months ago I could not have negotiated this deal.(5.00分)A. EspeciallyB. PartiallyC. EntirelyD. Obviously5.A: Welcome to Bibury Systems.B:___________________.(5.00分)A. Thank you.B. That’s Research and Development.C. No, thank you.D. Yes.6.__________________the Manager’s not available atthe moment. But the Assistant Manager is here. HowCan I help you, madam?(5.00分)A. I’m afraidB. with our compliments.C. to talk to the Manager?D. It is entirely our fault.7.Mr. McNeil asked Mr. Don Bradley to ship the goods ____ air.(5.00分)A. byB. onC. atD. in8.A: Good weekend?B: _________.(5.00分)A. Yes.B. Thank you.C. No, thank you.D. Excellent, thank you.9.No credit will be offered ____ you place an order for more than 40.000 units.(5.00分)A. afterB. whenC. ifD. unless10.The board room can fifty people.(5.00分)A. makeB. holdC. putD. support11.Could you the appointment next Monday?(5.00分)A. rearrange, forB. rearrange, atC. rearrange, untilD. rearrange, in12.The discussion has been until Monday. (5.00分)A. put up withB. put offC. put outD. put of13.We agreed in front of the building this afternoon.(5.00分)A. meetingB. meetsC. metD. to meet14.A: Are you Edward Green?B:_______________.(5.00分)A. Excellent, thank you.B. Thank you.C. No, thank you.D. Yes.15.A: I’m sorry,R&d?B:_______________________.(5.00分)A. No, thank you.B. Thank you.C. Excellent, thank you.D. That’s Research and Development.1.--- Here is the company structure of Bibury Systems. --- I see. Where does Kate fit the company structure?(5.00分)A. withB. intoC. inD. onto2.A._____________.B. Yes. I haven’t retired yet.(5.00分)A. That’s not exactly true.B. Peter, are you still doing consultancy work?C. How are things at Bibury System?D. Nice to meet y ou again. Peter. It’s been a long time.3.A:Good morning. Phil Watson’s office.B:___________.(5.00分)A. My name is Don Bradley.B. Hello. Can I speak to Phil Watson, please?C. Can you take a message, please?D. I’ll try his mobile.4.This result my research, Can you see it? (5.00分)A. provesB. approvesC. welcomesD. values5.We can make the new research an priority.(5.00分)A. entireB. obviousC. expensiveD. absolute6.A:Something important has come up.________.B:C an it wait? I’ll be through in ten minutes.(5.00分)A. Can you spare a minute?B. Can it wait?C. Sorry to interrupt.D. Do you mind…?7.We employ about seven hundred full-time people. But we causal staff when we need them.(5.00分)A. check inB. taken inC. check outD. take on8.A:I’m afraid Mr. Watson is not in the office at the moment.B:______. (5.00分)A. Can you take a message, please?B. My name is Don Bradley.C. Hello. Can I speak to Phil Watson, please?D. This is Don Bradley.9.--- Do you know our company at all?--- No, it’s the first time here.(5.00分)A. I had beenB. I am comingC. I wasD. I have been10.They have a very big budget. They five percent of their profit to that department . (5.00分)A. thankB. commitC. contributeD. make11.Sally, you have arranged for me tomorrow, it’s canceled.(5.00分)A. whateverB. whicheverC. whatD. however12.A: It’s good of you to see me.B:_________. I have heard a lot about your company.(5.00分)A. Good things, I hope.B. News travels fast in the toy industry.C. Not at all.D. They are very impressive.13.A: Do you like it?B:___________.(5.00分)A. Yes.B. It’s very good.C. Excellent, thank you.D. No, thank you.14.We always buy products with the sales performance.(5.00分)A. mostB. bestC. muchD. more15.A: As you know, JK Toys has a strong presence in Europe.B: Yes, I saw your sales figures for last year.____________.(5.00分)A. Not at all.B. News travels fast in the toy industry.C. They are very impressive.D. Good things, I hope.二判断题1.The new launch date is very tight. ‘Tight’ here means not leaving enough time.(5.00分)错误正确2.If you are stuck, change to a new point. ‘To be stuck’ means to be sure of something.(5.00分)错误正确3.I don’t think price can be a factor at this stage. The sentence means to consider the price matter now. (5.00分)错误正确4.That is the existing product range. “product range” means product portfolio.(5.00分)错误正确5.The engineer hasn’t got time to track down the problem. ‘To track down’ means to find out.(5.00分)错误正确1.Let’s move from the general to the specific. This sentence means let’s talk about some particular and about some part, but not about the whole.(5.00分)错误正确2.Mr. Smith isn’t available. This sentence means Mr. Smith is free and not busy.(5.00分)错误正确3.If you have any questions, please feel free to interrupt at any time. This sentence means if you have somethin g that you don’t understand, you can make a break in at any time.(5.00分)错误正确4.They’re doing some very innovative work in solar energy. “innovative” here means something out of date.(5.00分)错误正确5.Let’s have a run through. This sentence m eans let’s run from one side to another.(5.00分)错误正确1.We have a very flexible position on licensing deals. “flexible” here means very hard and uneasy to bend.(5.00分)错误正确2.This is the latest prototype. “prototype” here means a standard or typical example.(5.00分)错误正确3.Big Boss deserves the best packaging designs. This sentence means the toy Big Boss is not very worth having the best out packing design.(5.00分)错误正确4.When it hears the trigger word, it plays it back. “trigger word” here means a word that initiates a process or course of action.(5.00分)错误正确5.We need to speak further about this. This sentence means we need to discuss the problem more.(5.00分)错误正确1.Something important has come up. This sentence means something important happens unexpectedly. (5.00分)错误正确2.The important thing is that this is a major breakthrough. “breakthrough” here means an important development or achievement.(5.00分)错误正确3. Could you charge it to my room? “charge” here means to add it to his account so he can pay for it later.(5.00分)错误正确4.I’m afraid our office is closed until nine o’clock tomorrow morning. This sentence means our office will be open after nine o’clock tomorrow morning.(5.00分)错误正确5.J.K.Toys company will launch Dealer Dan on January 20th. “launch” here means makes the toy available to the public.(5.00分)错误正确。
商务英语一级考试真题1. What we know now _______ amazed people 200 years ago. 我们现在所知道的情况会让200年前的人们感到惊讶。
() [单选题]A. could beB. had to beC. must haveD. would have(正确答案)2.Epidemics _______ confined more easily in the past. 流行病在过去可以更容易地得到控制。
() [单选题]A. could be(正确答案)B. could haveC. must haveD. would be3. Had it not failed the safety test, work on the next project _______ postponed.()如果它没有通过安全测试,下一个项目的工作就不会被推迟。
[单选题]A. must have beenB. wouldn' t have had to be(正确答案)C. must not have beenD. had to be4.This isn' t the first time she _______ late to work.这已经不是她第一次了工作已经迟到了() [单选题]A. goesB. goingC. has been(正确答案)D. was5. The sun gives us the energy _______ we need to live. 太阳给了我们生活所需的能量() [单选题]A. becauseB. thereC. that(正确答案)D. what6. [Listen] The day after he arrives in London, he's going to attend a meeting.在他到达伦敦的第二天,他就要去参加一个会议() [单选题]A. He'll attend the meeting as soon as he arrives.(正确答案)B. He may not attend the meeting in London.C. He' s going to leave London the day after the meeting.D. The meeting isn' t scheduled until the day after he arrives.7. She _______ he' s a medical doctor but she isn' t sure. 她认为他是一名医生,但她不确定() [单选题]A. checksB. decidesC. knowsD. thinks(正确答案)8. A test failure will hurt the company's sales.一次测试失败将会损害该公司的销售() [单选题]A. A test failure won't affect sales.B.Sales depend on the test results.(正确答案)C. Sales will be hurt by the test.?D. The test will cause a failure.9. She' s looking forward to it. It' s the first vacation she _______ in a long time.()她很期待。
Fresh StartEvelyn HeraldI first began to wonder what I was doing on a college campus anyway when my parents drove off, leaving me standing pitifully in a parking lot, wanting nothing more than to find my way safely to my dorm room. The fact was that no matter how mature I liked to consider myself, I was feeling just a bit first-gradish. Adding to my distress was the distinct impression that everyone on campus was watching me. My plan was to keep my ears open and my mouth shut and hope no one would notice I was a freshman.With that thought in mind, I raised my head, squared my shoulders, and set out in the direction of my dorm, glancing (and then ever so discreetly) at the campus map clutched in my hand. It took everything I had not to stare when I caught my first glimpse of a real live college football player. What confidence, what reserve, what muscles! I only hoped his attention was drawn to my airs of assurance rather than to my shaking knees. I spent the afternoon seeking out each of my classrooms so that I could make a perfectly timed entrance before each lecture without having to ask dumb questions about its whereabouts.The next morning I found my first class and marched in. Once I was in the room, however, another problem awaited me. Where to sit? Freshmen manuals advised sitting near the front, showing the professor in intelligent and energetic demeanor. After deliberation, I chose a seat in the first row and to the side. I was in the foreground (as advised), but out of the professor’s direct line o f vision.I cracked my anthology of American literature and scribbled the date at the top of a crisp ruled page. “Welcome to Biology 101,” the professor began. A cold sweat broke out on the back of my neck. I groped for my schedule and checked the room number. I was in the right room. Just the wrong building.So now what? Get up and leave in the middle of the lecture? Wouldn’t the professor be angry? I knew everyone would stare. Forget it ,I settled into my chair and tried to assume the scientific pose of a biology major ,blending slightly forward, tensing my arms in preparation for furious notetaking, and cursing under my breath. The bottled snakes along the wall should have tipped me off.After class I decided my stomach (as well as my ego) needed a little nourishment, and I hurried to the cafeteria. I accidentally stepped in a large puddle of ketchup. Keeping myself upright and getting out of the mess was not going to be easy, and this flailing of my feet was doing not good. Just as I decided to try another maneuver, my food tray tipped and I lost my balance. As my rear end met the floor, I saw my entire life passbefore my eyes: it ended with my first day of college classes.In the seconds after my fall I thought how nice it would be if no one had noticed. But as all the students in the cafeteria came to their feet, table by table, cheering and clapping, I knew they had not only noticed ,they were determined that I would never forget it. Slowly I kicked off my ketchup-soaked sandals and jumped clear of the toppled tray and spilled food. A cleanup brigade came charging out of the kitchen, mops in the hand. I sneaked out of the cafeteria as the cheers died down behind me.For three days I dined alone on nothing more than humiliation, shame, and an assortment of junk food from a machine strategically placed outside my room. On the fourth day I couldn’t take another crunchy-chewy-saltly-sweet bite. I needed some real food. Perhaps three days was long enough for the campus population to have forgotten me. So off to the cafeteria I went.I made my way through the food line and tiptoed to a table, where I collapsed in relief. Suddenly I heard a crash that sounded vaguely familiar. I looked up to see that another poor soul had met the fate I’d thought was rese rved only for me. I was even more surprised when I saw who the poor soul was: the very composed, very upper class football player I’d seen just days before (thought he didn’t look quite so composed wearing spaghetti on the front of his shirt). My heart went out to him as people began to cheer and clap as they had for me. He got up, hands held high above his head in a victory clasp , grinning from ear to ear. I expected him to slink out of the cafeteria as I had, but instead he turned around and began prepar ing another tray. And that’s when I realized I had been taking myself far too seriously.What I had interpreted as a malicious attempt to embarrass a naïve freshman had been merely a moment of college fun. Probably everyone in the cafeteria had done something equally dumb when he or she was a freshman-and had lived to tell about it.Who cared whether I dropped a tray, where I sat in class, or even whether I showed up in the wrong lecture? Nobody. This wasn’t like high school. Popularity was not so important: running with the crowd was no longer a law of survival. In college, it didn’t matter. This was my bid chance to do my own thing, be my own woman-if I could get past my preoccupation with doing everything perfectly.Once I recognized that I had no one’s expectations to live up to but my own, I relaxed. The shackles of self-consciousness fell away, and I began to view college as a wonderful experiment. I tried on new experiences like articles of clothing, checking their fit and judging their worth. I broke a few rules to test my conscience. I dressed a little differently until I found the Real Me. I discovered a taste for jazz, and I decided I like goingbarefoot .I gave up trying to act my way through college (this wasn’t drama school) and beg an not acting at all. College, I decided, was probably the only time I would be completely forgiven for massive mistake (including stepping in puddles of ketchup and dropping food trays). So I used the opportunity to make all the ones I thought I’d never m ake.Three years after graduation, I’m still making mistakes. And I’m even being forgiven for a few.。
Business EnglishExtensive Reading (1)商务英语阅读(1)Ⅰ. Reading ComprehensionPart One : Directions: Choose the correct answers according to the information given from the passeges. Read the passages through carefully before making your choices. Please mark the corresponding leter for each item on Answer Sheet.Passage One: Questions 1 to 5 are based on the following passage.The popularity in North America is Iceberg Water, a leading brand of bottled water, which is harvested from icebergs off the coast of Newfoundland, Canada.Arthur Wiesenberger, who carries the title Water Master, is one of the few water critics in North America.As a boy,he spent time in the larger cities of Italy,France and Switzerland, where bottled water is consumed daily.Even then,he kept a water journal,writing down the brands he liked best.“My dog could tell the difference between bottled and tap water,”he says.But is plain tap water a11 that bad? Not at a11.In fact, New York’s municipal water for more than 100 years was recently considered among the best in the world in terms of both taste and purity.Similarly,a magazine in England found that tap water tasted better than several leading brands of bottled water.Nevertheless,soft-drink companies view bottled water as the next battle-ground for market share.As diners thirst for leading brands, soft-drink companies and restaurants salivate(垂涎)over the profits.A restaurant’s typical mark-up on wine is 100 to 150 percent, whereas on bottled water it's often 300 to 500 percent.As a result some restaurants are selling bottled water.According to an article in The Wall Street Journal, some of the more shameless tactics include placing attractive bottles on the table for a visual sell,listing brands on the menu without prices,and pouring bottled water without even asking the diners if they want itRegardless of how it's sold,the popularity of bottled water bring us better health and purity. 注意:此部分试题请在答题卡上作答。
Unit 1 EducationPart I Pre-reading Questionscation is generally defined as the process of learning and acquiring information. Formal learning in a school or university is one of the most common types. It is generally classified into three types: school education, family education and social education.cation plays an important role in our lives, the function of which includes cultivating high-quality and knowledgeable talents, providing work-force for the development of economy and creating scientific knowledge for our nation.3.It hasn’t realized the elimination of social inequality. Because of realistic and historical reasons, there still exists unfairness in the area of education. Take China for example, the deficiency of educational investment is a prominent problem. Some children in poor areas can’t be equally educated compared with the children in cities.Part II Extensive ReadingText A Getting In Gets Harder1.主旨归纳:The article begins with the story that the student named Maxine fails to apply to Northwestern University, and then the article indicates the situation where the number of applications is increasing in recent years, so universities become selective. Maxine decides to apply to other universities after being rejected from Northwestern University.2.结构分析Part I The introduction: the experience of Maxine Wally who gets rejected from Northwestern University (Para. 1)Part II The body: the difficult situation where the number of applications begins to increase, which makes universities more selective (Paras. 2-7)Part III The conclusion: Universities take measures to confront the overflowing applications. (Paras. 8-10)3. 难句解析(1) For students like Maxine who are applying to college for next fall, that dream is turning out to be frustratingly unobtainable. (Para. 2)如今有很多像玛克辛一样正在申请秋季入学的学生,他们感受到这样的梦想遥不可及,希望非常渺茫。
商务英语阅读习题及答案⼀.docII) Match each one on the left with its correct meaning on the right1. motivation2. pursue3. mark up4. procurement5. intangible6. cargoroyalty商务英语阅读习题(⼀)I) Comprehension1. What is international trade?2. What are the major motivations for private firm to operate international business?3. What measures do most companies usually adopt to avoid wild swings in the sales and profits?4. Pleas give the four major modes chosen by most companies when entering into international trade.5. Could you find any difference between Direct Investment and Portfolio Investment? If you can, please tell the main reasons.6. What is MNE? What are its synonyms?7. What limits a firm's sales?A. tomake continual efforts to gain sth. B. the action of obtaining, esp. by efforts of carefulattention. C. which by is its nature can not be known by senses, not clear and certain, not real. D. the goods (freight) carried by a ship, plane or vehicle.E. the amount by which a price is raised.F. profit, interest-G. the net value of assets or interest, invest.8. equity 股本,资产净值 H. not needing other things or people, taking decisions alone.9. yield I. a share of the profits.10. independent J. need or purpose.2. A3.E4.B5. C6.D7.18.G9.F 10.HHI) Fill in the blanks with the words or expressions given below and if necessary, put the word in the right form.A. orientationB. diversifyC. seek outD. differentiate...fromE. take advantage ofF. undergoG. bring aboutH. correspond L abandon J. amount to K. Come after L. approach1. That factory is trying to B its products to sell in different markets.2. A successful businessman is always skilled in E every possible opportunity.3. Reforming and opening to the world has G great changes in our lives.4. Can you D this kind of operating the others?5. Private firm going in for international business have a profit A6. He I his company and family and went away with all the money.7. The L of winter brings cold weather.8. The manager's words J a refusal to the proposal./doc/045460db492fb4daa58da0116c175f0e7dd11956.html pany is always C the best way to gain more while cost less.10.The city has F many changes during the last ten years.11.Direct investment usually K a firm has experience in exporting or importing.12.There goods don't H to the list of these I ordered.IV)Translate the following terms and phrases into Chinese;1.purchasing power lO.recovery2.sales potentials 11, recession3.mark-up 13. portfolio investment4.domestic markets 12. tangible goods5.finished goods 13. visible exports and imports6.profit margin 14. revenue and expenditure7.market share 15- excess capacity8.trade discrimination9.business cycles 16. licencing agreementsV)Translate the following sentences into Chinese;If the exporting market price exceeds the one at the importing country, a dumping margin exists on that particular sale. Then Under Article VI of GATT( General Agreement on Tariffs and Trade) 1994, and the Anti-Dumping Agreement, WTO Members can impose anti-dumping measures, if, after investigation in accordance with the Agreement, a determination is made (a) that dumping is occurring, (b) that the domestic industry producing the like product in the importing country is suffering material injury, and (c) that there is a causal link between the two. Typically anti-dumping action means charging extra import duty on the particular product from the particular exporting country in order to bring its price closer to the “normal value" or to remove the injury to domestic industry in the importing country.VI)Translate the following sentences into English;1.国际贸易有助于所有的国家促进经济的发展。
商务英语翻译试题 (一(1-5) BBCCB (6-10) ABAAB2. (1-5) CBCBD (6-10) BCABA)I词汇测试题:(2题,每题10分,共20分)1.该组有10个商务英语英文词或词组,下面均有英文词或词组来进行解释。
请将正确的选项标出,要求英英转换意义准确,符合商务英语规范。
(10分)(1)to concludeA.to give one's place to eachB.to end or ju dge after so me considera tionC. to e xplainD.to contain(2)to enfo rceA. to br eak or act a gainst a lawB. to ca use a law or rule to be obeyedC.to prevent mov ement from h appeningD.to dire ct something into a part icular place(3)to appo intA. to take back pr opertyB. to me et some one's needsC.to choose so meone offici ally for a j obD.to claim for something(4)to appro veA. to abi de byB.to comply wi thC. to hav e a positive opinionD. to come u p with(5)obviateA. to violateB. to remove a d讦ficulty, to avoidC・ to allow sb to do D. to b e apparent(6)to violat eA. to br eak or act a gainst a law , principleB・ to beat or threaten someoneC.to obey a I awD. to cause a rul e to be obey ed.(7)with respect toA. comply wi thB.in relation toC.conf orm toD. coi ncide with(8)to entert ain a die ntA. to cater forB. to t reat sb. at the tableC • to launch a product D. to sh orten a vaca tion(9)temp tationA.try ing to attra ct peopleB.to encour age the popu larity, sale s and develo pmentC・ to allow the va lue of money to varyD.to judge or decide the a mount(10)a dvaneeA. to support by giving moneyB・ to go or move sth. f orward, to d evelop or im prove C・ to i mprove or in crease D.to produce or provide2.该组有10个商务英语英文词或词组,下面均有汉语词或词组来进行解释, 请将正确项选出,要求英汉转换意义准确,符合商务英语规范。
《高级综合商务英语1》参考答案参考答案-高级综合商务英语1IntroductionIn this article, we will provide a comprehensive overview of the answers for the course "Advanced Integrated Business English 1". This course focuses on various aspects of business language and communication skills, covering topics such as effective presentations, negotiation tactics, and intercultural business communication. By understanding the correct answers to these questions, students will have a solid foundation in advanced business English.Section 1: Effective Presentations1. What are the key elements of a successful business presentation?- Clear and concise introduction- Well-structured content- Engaging visuals- Effective use of language- Confident body language- Convincing conclusion2. How can you grab the audience's attention at the beginning of a presentation?- Start with a captivating story or anecdote related to the topic- Pose a thought-provoking question- Use shocking statistics or facts- Begin with a relevant quote or proverb3. What strategies can be utilized to maintain audience engagement during a presentation?- Incorporate interactive elements, such as mini quizzes or group discussions- Use visuals and multimedia to illustrate key points- Include personal anecdotes or examples to make the content relatable- Ask rhetorical questions to stimulate audience thinkingSection 2: Negotiation Tactics1. What is the importance of preparation in negotiation?Preparation plays a crucial role in negotiation as it allows individuals to:- Identify their objectives and priorities- Understand the other party's interests and needs- Research and gather relevant information- Develop a strategy and anticipate potential counterarguments2. What are some effective negotiation tactics?- Active listening to understand the other party's perspective- Building rapport and maintaining a positive relationship- Clearly articulating one's interests and needs- Offering and negotiating concessions- Utilizing persuasive language and supporting arguments with evidence3. How can cultural differences impact negotiation strategies?Cultural differences can influence negotiation strategies in several ways:- Communication styles: Direct or indirect communication norms- Decision-making processes: Consensus-based or individual-based decision-making- Power dynamics: Hierarchical or egalitarian power structures- Time orientation: Short-term or long-term focusSection 3: Intercultural Business Communication1. What are the challenges of intercultural business communication?- Language barriers: Differences in vocabulary, pronunciation, and grammar- Nonverbal cues: Varied interpretations of body language and gestures- Cultural norms: Different expectations regarding greetings, formality, and directness- Contextual understanding: Potential misunderstandings due to diverse backgrounds and experiences2. How can intercultural communication be improved in a business setting?- Develop cultural sensitivity and awareness through training and research- Adapt communication styles based on the cultural context- Clarify and confirm understanding through active listening and paraphrasing- Seek feedback and ask questions to bridge potential gaps in understanding3. What role does technology play in intercultural business communication?Technology enables:- Instantaneous communication across different time zones- Remote collaboration through video conferences and virtual meetings- Language translation tools for written and spoken communication- Access to global markets through e-commerce platformsConclusionThis article provided a comprehensive overview of the answers for the course "Advanced Integrated Business English 1". By understanding the key elements of effective presentations, negotiation tactics, and intercultural business communication, students will be equipped with the necessary skills to excel in the dynamic world of business. Mastering these concepts andstrategies will lead to improved professional communication and increased success in international business endeavors.。
Transformative Travel1 Twenty-five years ago I felt like a wreck. Although I was just 23, my life already seemed over. The future appeared as much like a wasteland as the emptiness I could see while looking back to the past. I felt lost, without choices, without hope.2 I was stuck in a job I hated and trapped in an engagement with a womanI didn't love. At the time, both commitments seemed like a good idea, but I suppose it was the fantasy of being a successful, married businessman that appealed to me far more than the reality.3 I decided to take a class just for the entertainment value. It happened to be an introductory counseling course, one that involved personal sharing in the group. We were challenged to make commitments publicly about things we would like to change in our lives, and in a moment of pure impulsiveness, I declared that by the next class meeting I was going to quit my job and end my engagement.4 A few days later I found myself unemployed and unattached, excited by the freedom, yet terrified about what to do next. I needed some kind of transition from my old life to a new one, a sort of ritual that would help me to transform myself from one person into another. So I did somethingjust as impulsive as my previous actions: I booked a trip for a week in Aruba.5 In spite of what others might have thought, I was not running away from something but to something. I wanted a clean break, and I knew I needed to get away from my usual environment and influences so as to think clearly about where I was headed.6 Once settled into my room on the little island of Aruba, I began my process of self-change. I really could have been anywhere as long as nobody could reach me by phone and I had the peace and quiet to think about what I wanted to do. I spent the mornings going for long walks on the beach, the afternoons sitting under my favorite tree, reading books and listening to tapes. Probably most important of all, I forced myself to get out of my room and go to meet people. Ordinarily shy, I now decided that I was someone who was perfectly capable of having a conversation with anyone I chose. Since nobody knew the "real" me, the way I had always been, I felt free to be completely different.7 It took me almost a year to pay off that trip, but I am convinced that my single week in Aruba was worth three years in therapy. That trip started a number of processes that helped me to transform myself. This is how I did it:8 I created a mindset that made me ready for change. I expected that big things were on the horizon, that a trip such as this could change my life. I believed with all my heart that I could change, if only I could find a quiet place to sort things out and experiment with new ways of thinking and acting.9 I insulated myself from the usual influences in my life and the people whose approval was most important. One of the reasons that therapy often takes so long is that, once you leave the safety and support of a session, you reenter the world where familiar people elicit the familiar reactions. By separating myself from others' approval and influences, I was able to think more clearly about what I really wanted.10 I structured my time in order to produce change and growth. Solitude, isolation, or new environments in themselves are not enough; you must also complete tasks that are relaxing and educational. The most important part of any therapy is not what you understand or what you talk about, but what you do. Insight without action is entertaining but not always helpful. Instead of reading novels and calling home regularly, I took the time to participate in different activities that would make me change.11 I pushed myself to experiment with new ways of being. I sampled alternative lifestyles and pretended to be a different person. I acted in unfamiliar ways just to see how it felt. Whatever I would usually do invarious circumstances, I forced myself to do the opposite. This reinforced the idea that anything was possible, that I could do anything I wanted.12 I made public commitments of what I intended to do so it would be harder to back down. There were times when I wanted to avoid doing those things I found most frightening. Until this trip, I had never traveled to a strange place deliberately alone. Whenever I thought about taking safe routes, I imagined that I would soon have to face my classmates and that I would have to explain my actions to them.13 I processed my experiences systematically. I wrote in a journal each day and spoke to people I met about what I was doing and why. When I returned, I talked to several people I trusted about what had taken place. Each of them offered a different perspective that I valued and found useful in incorporating the experience into my life.14 I made changes when I returned that continued the transformation that started while I was in Aruba. It is easier to make changes when you are away from home than to maintain the changes after you return. To make sure I didn't slip back into old patterns, I immediately made new decisions about my work and my relationships that kept me moving forward.15 I decided that much of my future traveling would have some transformative dimension to it. Although it is possible to make extraordinary progress in a single week, transformative change takes place over a lifetime. I promised myself that I would make other trips from time to time in order to continue my growth.。
商务英语阅读(课后练习答案)Chapter One: EconomicsLesson OneI• Check your comprehension: Decide if the sentences are T or F. Write T or F before each sentence. Compare your answer with your pair.l.T 2.T 3. F 4. F 5. FII• Familiar yourself with the following key terms:A.Choose the statement that defines one of the business terms given below.L distribute 2. purchase 3・ loan4.resource5.interest6. supplierB.Identify the English expressions of the following Chinese terms.1.unemployment rate2.financial affairs3.auto loanitary pursuits5.civilian pursuits6.raise money7.medical careS.economic concernsIII.Vocabulary practice: Filling in the blanks with the proper words or expressions you have learned from the text given below to finish the following sentences.1.distributed2. varying3. economic4. purchasing5.resources 6・ exchange 7.campaign & issueIV・ Translation.1.人类有多种需耍和需求。
Unit 1 EducationPart I Pre-reading Questionscation is generally defined as the process of learning and acquiring information. Formal learning in a school or university is one of the most common types. It is generally classified into three types: school education, family education and social education.cation plays an important role in our lives, the function of which includes cultivating high-quality and knowledgeable talents, providing work-force for the development of economy and creating scientific knowledge for our nation.3.It hasn’t realized the elimination of social inequality. Because of realistic and historical reasons, there still exists unfairness in the area of education. Take China for example, the deficiency of educational investment is a prominent problem. Some children in poor areas can’t be equally educated compared with the children in cities.Part II Extensive ReadingText A Getting In Gets Harder1.主旨归纳:The article begins with the story that the student named Maxine fails to apply to Northwestern University, and then the article indicates the situation where the number of applications is increasing in recent years, so universities become selective. Maxine decides to apply to other universities after being rejected from Northwestern University.2.结构分析Part I The introduction: the experience of Maxine Wally who gets rejected from Northwestern University (Para. 1)Part II The body: the difficult situation where the number of applications begins to increase, which makes universities more selective (Paras. 2-7)Part III The conclusion: Universities take measures to confront the overflowing applications. (Paras. 8-10)3. 难句解析(1) For students like Maxine who are applying to college for next fall, that dream is turning out to be frustratingly unobtainable. (Para. 2)如今有很多像玛克辛一样正在申请秋季入学的学生,他们感受到这样的梦想遥不可及,希望非常渺茫。
Unit 1 Passport, please!Warming UpSuggested Answers1.Wang Lifeng2. NW 93.March 17, 20074.5:35p.m.5. Unknown/Check Monitors6.21-F7. Guangzhou, RR.China 8. 10:45p.m.Suggested Answers to TasksDialogue 1TasklA:1.Could you put your cell phone and anything metal on the tray?2.Miss, please go through this gate.3.May I see your boarding pass/card?4.Please put your backpack on the scale.5.Do you have any luggage to check in?6.1 want to check in.B:1.A:May I see your boarding pass/card?2.A:Could you put your cell phone and anything metal on the tray?3.B:I want to check in.4.A:Please put your backpack on the scale.5.A:Do you have any luggage to check in?Task 23-7-1-6-4-5-9-8-10-2-11Dialogue 2Taskl*NO specific requests to what B may respond as long as they are proper to questions*1.A: How are you doing?2.A: What is the purpose of your visit to China?3.A: What is the name of the corporation?4.A: How long will you stay here?5.A: Have you ever been here before?6.A: Declaration form, please.Task 2Customs Officer: Good morning. May I have your passport and visa, please?Michale Brown: Sure, here you are.Customs Officer: What is your purpose to come to China?Michale Brown: For a research program.Customs Officer: What is the name of the company?Michale Brown: Shanghai Victory Footwear Company.Customs Officer: How long will you stay in China?Michale Brown: One year.Customs Officer: Have you been in China before?Michale Brown: Yes, I came to China last year as a tourist.Customs Officer: OK, here are your passport and visa. Have a nice day. Michale Brown: You too.(After Michale claims his luggage, he goes to the Customs.)Customs Officer: Michale Brown: Customs Officer: Michale Brown: Declaration form, please. Here you are.OK, have a nice day. You too.Dialogue 3Taskl1.Peter Smith.2.Yes, he is.3.He is a student of New York University.4.Excuse me, I am Mei.5.Nice to meet you, Mr. Smith. Nice to meet you, too.6.Yes, she had. Yes, she is a little tired.7.Peter drives Mei to her dorm.Task 21.Excuse me, are you Louis?2.Oh, nice to see you, Lily.3.How was your journey?4.But r m a little tired.5.You are welcome.Suggested AnswersPractice 11.May I help you?/Can I help you?2.Would you like me to bring it to you?3.could you give me a blanket?4.That' s very kind of you.Practice 2Customs Officer: Traveler: Customs Officer: Traveler: Customs Officer: Good morning, ma' am. Welcome to USA. Do you have anything to declare? Nothing, I think.Would you mind opening your handbag, ma' Of course not.There is a digital camera. You have to pay duty on it.am?Traveler: Customs Officer: But it' s for my personal use.Then it' s duty free. But remember to take it out with you when you finish journey.Traveler: Customs Officer: Traveler: OK, I understand. Have a good journey. Thank you.Learning MoreTeaching Proposals and Suggested Answersl.You must bring your Photo Identification; arrive at the airport before 11:20; check in before 12:05; be at the boarding gate before 12:20.Chinese Version of the Situational Dialogues对话一:(梅是中国交流学生,正准备前往美国,现正在上海虹桥机场办理登机。
Unit Nine Internet and Our LifeLead-in1. Look at the caricatures and discuss with your partner(s) what advantages and / or disadvantages Internet search giants have brought to us. Advantages and / or disadvantages1 Advantage: People can get information easily and readily on Internet.Disadvantage: People will stop using their heads and will simply steal stuff from Internet.2 Disadvantage: People would just stay at home Googling, and quit outdooractivities. Too much Internet surfing will break up family relationship.3 Disadvantage: People become addicted to Internet Surfing and will get mentaland physical illness.4 Advantage: You can get any information instantly from Google, includingmedical advices.Disadvantage: Doctors and many other professionals will lose their jobs. 5 Disadvantage: Internet surfing could be dangerous and deceptive.6 Advantage: Information tech can speed up people‘s life so much that we canhardly keep pace with it. 2. Internet Addiction TestFinish the following test to find out how addicted you are to Internet. 10-24 points: You are an ave rage online user.25-39 points: You are experiencing occasional or frequent problems because of the Internet.40-50 points: Your Internet usage is causing significant problems in your life.Tips: Students may have few minutes‘ free discussion on the item. And then the teacher may ask s ome of them to report their test results and analyze if the given evaluation criteria are reliable or n ot. If not, what other factors should be considered too.Text AI.Reading Comprehension1. Multiple Choice: Choose the best answer to each question based on the information you get fro m the text. 1) D 2) A 3) C 4) B 5) A2. Essay Questions1) Google is now confronted with both internal and external challenges: The first external challenge involves placating regulators, who fret that it may be abusing its considerable power, and Google is now undergoing investigations conducted respectively by European Union and Texas‘s govern ment; the second one is how to find new sources of growth. So far, the company has been dependi ng only on search-related advertising for its revenue, which could be very dangerous and may lea d the company to collapse; thirdly, it is also being threatened by the newly arising online informati on forces such as Facebook and Apple; last but not least, the company is also seeing barriers in ma ss media, who are now thinking twice before licensing content to Google. As the company grows big, it is becoming more and more bureaucratic. Decision-making process becomes slower and inn ovations are always delayed. Some people in Googleplex complain that it is impossible to get thin gs done and Google has lost some of its star managers; some employees even reckon that Google i s going through ―a Darwinian evolution‖ that could make it harder to attract top talent in the future.2) Because it is difficult now for Google to find new sources of revenue and profit to replace those from its old products. Besides, Google‘s share price has stopped to rise. 3) It‘s too early to say tha t yet. Although the firm‘s revenue growth slowed from 56% in 2007 to 9% last year, it was still res pectable considering that the global economy fell howling off a cliff. And there are signs that the company is picking up steam again: Its third-quarter revenue rose by 23% to $7.3 billion, which be at most analysts‘ expectations.4) To achieve sustainable growth, Google has adopted many solutions: By acquiring several co mpanies to enlarge its business scope. By developing the mobile web services.By developing and applying new technology to mobile online services. By investing in othe r businesses, such as wind-energy project.II.Blank-fillingComplete the following sentences with the words given in the box. Change the form when necessa ry.1) flotation 2) conventional 3) unorthodox 4) fret 5) deride6) stagnate 7) caustically 8) made headlines 9) resonate 10) quirkyIII.Paraphrasing1. Rewriting: Rewrite the underlined part of each sentence in your own words. 1) Just during this year, Google has surprised the world by investing in a wind-energy project off the east coast of A merica and by testing self-driving cars.2) Google has been able to afford to make such extraordinary achievements thanks to its amazingl y successful online-search business.3) Google‘s business has spread into almost every corner of the web services, with a leg in everyth ing from online search and e-mail to social networking and web-based software applications, or ap ps.4) Much of its growth has been organic, but Google also has spent some money on purchasing oth er businesses.5) All this has turned Google into an important company that others can not neglect.2. Sentence transformation: Complete the following sentences based on the structures given.1) The new technology will increase considerably the total number of online searches if it is widel y accepted and becomes popular.2) The price that people rumored for the technology sounds a bit too high, but this price will bring in some fund that Google needs badly now to invest in the local search service, as it is weaker in t his field.3) Google launched Google Instant earlier this year which can strengthen Google‘s online search s ervice as it can display the search results before the users finish entering their requirements, which can save a few seconds from the previous search services.4) ―The advice I got from every McKinsey consultant is that I ‘m investing my money into too many businesses,‖ says Jonathan Rosenberg, Google ‘s head of product management.5) By acquiring small companies, Google has been able to purchase more businesses and strengthe n its skills and knowledge in those areas.IV.Translation1. Sentence Translation1) 在美国德克萨斯州,谷歌公司也面临着一项类似的调查,也在与一些网络旅游公司较量。
商务英语/ 对公众说话/ 01应征面谈Introducing Yourself at an Interview找工作时的面试,正是应征单位决定是否要延揽应征者的依据。
在面试中,除需注意衣装合宜之外,得体出众的谈吐实为关键所在。
怎么样的谈话内容和态度,才能使你脱颖而出呢?英文正文Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales Representative.My background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1985, I received my MBA from the University of Texas School of Business. For five years now, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Supplies.Action Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the U.S. Thus you are going to need aggressive, take-charge sales representatives. At Magic Kitchen, during my five years there, we expanded our U.S. market share by 25%. This is just one example of my ability to go out there and sell products.A position with your company would be both a learning experience and a great opportunity. I look forward tobecoming part of the Action team. Thank you.中文翻译↑早安。
Unit 1:The Empire Strikes back1.“When you want to create a climate and culture of hyper-growth, you really need to live and breathe emerging markets.”When you want to create a climate or culture of a super fast growing organization, you really need to come to emerging markets and feel in person what it is like living and working there.2.which brings together all of Big Blue's operations outside North America and western Europe.which brings all of IBM's operations (units) outside North America and western Europe under its leadership.tin America now reports to Shanghai.now under the leadership of Shanghai.4.based on the right cost, the right skills and the right business environmentif the cost is relatively low, the skills are up to standard, and the business environment is favorable5.horizontally and globallyIt can pool all human resources of IBM and allocate them in an optimal way among business units across the world.6.Why IBM relatively painless sell PC department?When Lenovo, a Chinese PC company, acquired the business division of IBM, a global giant of the USA, there was no loss of face or national disgrace involved in this because it was considered nothing but an exchange of commodities.7.hot labour markets in emerging markets are causing extremely high turnover rates.the booming labour markets in emerging markets are causing fast flow of talents from one firm to another.8.IBM reckons that its global reach gives it an edge in recruitment and retention over local rivals.its global expansion helps it maintain a competitive advantage over local competitors in terms of the talents it hires and the longer time it keeps the talents9.thanks to an infrastructure boom that promises to span everything due to fast growth in the infrastructure construction business, which is estimated to cover every possible project from...10.There is still a striking lack of executives from emerging markets at the top of developed-country multinationalsThere are still very few local executives who can climb to the top management of developed-country multinationals.11.the breadth and depth of management talentbreath=varied and diversified management talentsdepth=experienced and seasoned management talentsHead of strategy:策略发展总监hyper-growth:super fast growth Emerging market:新兴市场growth markets:成长型市场;增长型市Big blue:nickname for IBM国际商业机器公Perennial:long-lasting; recurring; enduringline business:An LOB (line-of-business) is a general term that describes the products or servicesoffered by a business or manufacturer. In some large enterprise cultures, the term line-of-business (LOB) is used as a synonym for corporate division.cutting-edge:leading-edge; sophisticated; hi-tech Commoditised:converted into a commodityOutsourcing:外包The contracting or subcontracting of noncore activities to free up cash, personnel, time, and facilities for activities in which a company holds competitive advantage. Companies having strengths inother areas may contract out data processing, legal, manufacturing, marketing, payroll accounting, or other aspects of their businesses to concentrate on what they do best and thus reduce average unit cost. Outsourcing is often an integral part of downsizing or reengineering. Also called contracting out.承包Upstarts:firms that have risen suddenly to a position of power or wealth 新贵Pools:group of people available for work when required 可招之即来的一些人:a pool of doctors available for emergency work 为应付紧急情况而待命的一些医生Turnover rate:A human resources metric which expresses the number of employees lost through firing, attrition and other means compared to the total number of employees in the company.人员流动率chief procurement officer:A chief procurement officer (CPO) is an executive role focused on sourcing, procurement, and supply management for an enterprise.首席采购官sales pitch:推销游说Pitching:trying directly to persuade governments to buy this business or to make a deal with governments for this businessBlueprint:a set of proposals/plansexpatriate managers;expat managers:海外派遣经理at short notice:with notification only a little in advancebottom-of-the-pyramid:An economic term referring to the largest but the poorest socio-economic group constituting more than 2.5 billion people that live on less than $2.50 a day.金字塔底层executive suites:The term "executive suites" referred to the suite of offices on or near the top floor of a skyscraper where the top executives of a company work, usually including at least the president or chief executive officer, various vice presidents and their staff.行政套房Poach:legally catch猎取Unit 2:The Harry Potter Economy1.“the tip of a publishing iceberg”constituting the smallest proportion of total sales generated by the publishing house2.there was no point bidding against the firm for a children's titleIt was impossible to beat the firm in the competition for the market ofchildren's books.3.an article in the New York Times asked “Harry who?Two new adventure stories are now in the swim: the Greek myths, and the Arthurian legends. The Harry Potter model is out of fashion.4.The project appeared “too British for the studios but too big to bea British productionThe movies appeared "too British for the American studios to manage well, but they are also too expensive to be produced solely in UK."5.her “worst nightmare”was that her hero would end up on the side of fast-food containersthe image of her hero (Harry Potter) would be printed on the side of fast-food containers, which Rowling thought would impact negatively the image of her hero.6.Given the rise of digital media and piracy, Harry Potter may be seen as a high-water mark in the industry.no film other than Harry Potter can make such remarkable achievements in the film industry, especially in box office performance.Division:Alternative term for business unit. 部门market-testing:市场测试;销售实验;市场定位技术snowball effect:滚雪球效应;滚雪球似地迅速增大的效应;雪球效果Turnover:营业额, 成交量Revenues:money that a business or organization receives over a period of time, especially from selling goods or services (income)Outfit:a business firm engaged in a particular form of commercial enterprisePundits:a person who knows a lot about a particular subject and who often talks about it in public; an expertrevenue streams:收益源;盈利源A company's revenue stream is the amount of money that it receives from selling a particular product or service. (BUSINESS)The events business, she said, was crucial to the group in that it provides a constant revenue streamBlitz:an advertising or publicity blitz is a major effort to make the public aware of something.On December 8 the media blitz began in earnest.master toy licence:原版使用许可;主许可执照Unit 4:Silicon Valley visionary who put Apple on top1.ground-breaking productIn the hi-tech industry, people had been guessing about for months what Apple's latest revolutionary product would be before it was debuted.2.there are no second acts in American lifeNo second act means you get one shot at the brass ring of success and even if you manage to grab it, life inevitably goes downhill to a tragic anti-climax.It seems 99% of persons get this wrong, considering that it's always quoted in the context of someone or another's re-emergence on the scene after going into an eclipse. Fitzgerald did NOT mean there are no second chances in American life-but that American lives tend not to have middle acts, when the fruits of our early labors can be appreciated, before going into the inevitable decline of old age.3.there are no second acts in American life does not come more decisively than this.There is nothing more definitely challenging F. Scott Fitzgerald's much-quoted witticism that there are no second acts in American life than the act of Steve Jobs whose successful comeback had proved Fitzgerald wrong.4.Of all the fingers that Apple has poked into Microsoft’s eyes over the years, none can have rankled as much as the early success of the iPad.Of all the blows that Apple has dealt to Microsoft over the years, the early success of the iPad has inflicted the most pain to Microsoft.5.it points to a future beyond the computer mouseit points to a trend where the computer mouse is no longer amust-have peripheral.6.and a world without Windows.and a computer world no longer dominated by Windows because Apple's Macintosh has come onto the stage. (IOS vs. Android)7.Sales of cheaper notebook computers are already suffering.The sales of cheaper notebook computers are already beginning to decline. The number of consumers buying Apple's iPad or upscale, higher-priced Mac computers is on the rise/increase.8.a company that has drawn on the openness of the web itself as the model for its own smartphone software.a company whose Android system for smartphones is based on the open Linux kernel and that advocates that the software for smartphonesshall not be restricted on the open platform.9.The sophistication of his touch-screen devices is a long way from Mr. Job’s rudimentary start in the garage of his adoptive parents in suburban northern California.It took Mr. Jobs a long long time to develop his highly sophisticated touch-screen devices, beginning with some simple devices in the garage of his adoptive parents in the suburban northern California.10.There was little in Mr. Jobs’ beginnings that gave a hint of what was to come.Nothing in Mr. Jobs' humble beginnings suggested that he would be so successful in the years to come.11.Mr. Jobs’spiritual aspirations left him with little use for either shoes or soap 6 for long periods。
Module 1 第一单元1.1 Business Topic W ays of working 商务话题篇工作方式1) Vocabulary: different ways of working (15 mins)regular hours正常工作时间flexible (working) hours/flex(i)time 弹性工作时间freelance n. 自由职业teleworking n. 电子办公;在家中上班job-share v. / n. 分担工作;工作分担制job-sharing n. 分担工作job-sharer n. 与人分担工作的人shift work 轮班工作,倒班制temping n 当临时工,任临时雇员consultancy n. 咨询公司specialist advice 专业咨询hotdesking (hot-desking)n. 办公桌轮用(指将职工分成不同的班次,以便他们能共用一间办公室,一张办公桌和一台电脑)office gossip 办公室小道消息,办公室飞短流长office news 办公室新闻credit n. 赞扬,功劳managing director 总裁,总经理(美英chief executive/president)brainpower n. 智能worst-case adj. 做最坏打算的,为最坏情况的,为最不利条件的scenario n. 事态,局面full-time adj. 全日制的delegatev. 授权,分派工作availability n. 利用(或获得的)可能性,可以利用的人(物),人员、物资保证parental leave育儿假,照顾新生儿女假distractions n. 让人注意力分散的事物contact n. 人脉,有影响力的熟人,有用的社会关系case-loadn. 工作量daily log日志voice mail语音信箱,语音邮件self-organization n. 自我组织能力disruptive a. 造成混乱的1. How do you work most effectively? By working…regular hours/flexible hours? in a team/on your own?from home/ in an office? for a boss/as your own boss?参考词语和表达:routine type of person按部就班的人have flexible management of time and work灵活安排自己的时间和工作get support from each other相互支持co-operate with each other相互合作share ideas交流想法learn from other people’s strong points 学他人所长working in a team needs to have good interpersonal skills and is not necessarily efficiently.在团队工作需要有很好的人际交往技能,不一定效率就高can be more concentrated and thus more efficient in an office在办公室更容易集中精力因此也更有效率have more flexibility 享有更多的灵活度feel more relaxed 感觉更轻松a dependent type of person and never make decisions myself性格依赖,不喜欢自己拿主意an independent type of person and would like to make decisions myself性格独立,喜欢自己做决定don’t want to work under someone 不想在别人手下工作5. Reading: How to job-shareGet organized Set your limits Put pen to paper Two become one安排有序规定限度签订协议合二为一Open your mind Plan for disaster Find the perfect partner Don’t feel guilty敞开心胸/开拓视野有备无患理想搭档勿感内疚1.share credit and blame 分担成绩与过失,意译“功过与共”2. Flexecutive 经营内容蕴含其中的公司名flexible与executive两词复合而成“弹性经营管理”。
Teaching Plan for Introduction To Business EnglishWeeks 1・2 Unit 1: Forms of Business OwnershipTeaching Periods: 4L Teaching Objectives1.To be able to correctly express in English these terminologies of this unit2.To know the basic concept of what is sole proprietorships3・ To understand the difference between sole proprietorships and partnerships4.To understand the difference between corporation and limited liability company5.To know general content of Mergers and Acquisitions6.To know the features of franchisingIL Teaching Focus and DifficultiesA. Teaching focus:1.To understand the difference between sole proprietorships and partnerships2.To understand the difference between corporation and limited liability company3.To be able to correctly express in English these terminologies of this unitB・ Teaching Difficulties:1 ・ To know the features of franchising2.To understand the difference between sole proprietorships and partnerships3.To understand the difference between corporation and limited liability companyIIL Teaching Contents and ProceduresChicken soup for the soul:Life is like a piano・ White keys represents joy. Black shows sadness. As you go through life, remember that the black keys make music too.Lead-in Question:How many Chinese and foreign companies can you name?Group discussion:What is your most admired company?What companies do you wish to work for?Sole ProprietorshipsAn organization that is owned and managed by one person is called a sole proprietorship・Features:1 .Provides the capital by one person.2.Operates the business aided by several employees・3.Owns all the assets of the business and the profit generated by it.4.Assumes complete responsibility.Advantage:1.You can be your own boss.2.The easiest form of business to start・3.Be flexible to the changing circumstances of the market・Disadvantage:l.It is difficult for the owner to raise capital.2.Business liabilities are the owner's liabilities.ck of stability.4.The owner's knowledge and experience is limited・PartnershipsA partnership is legal relationship between persons carrying on a profit-motivated business.A. General partnershipB. Limited partnershipFeatures of general partnership:• 1 .Two or more individuals own the business •• 2.Each partner contributes time, money, property, labor or skill.• 3.Partners share profits and losses according to a plan specified by agreement between them.• 4.Each partner can incur debt and sign contracts・• 5.All partners arc liable for business debts-Features of limited partnership:• 1 .Includes one or more general partners and one or more limited partners.• 2.The general partners arrange and run the business・• 3.The limited partners are investors only.• 4.Thc limited partner's liability is limited liability.• 5.The general partner^ liability is unlimited liability・Advantage:•l.More people, more skills and more resources.• 2.Share business losses and risks with partners.Disadvantage:•l.The division of profits can cause conflicts.• 2.There may be disagreement among partners・Joint Venture• A joint venture is the pooling 联合of resources and expertise by two or more businesses, typically from different areas or countries to achieve a particular goal.For example:• 1.Business expansion• 2.Development of new products• 3.Moving into new markets, particularly overseasAdvantage:1 .Access to new market.2.Increase capacity.3.Share risks with the partner4.A ccess to specialized staff and technology.Disadvantage:1.The partners do not share the common objectives-2.Unequal position in the business.3.Different cultures and management styles result in poor co-operation between the partners ・CorporationsThe corporation is a legal entity, allowed by legislation, which permits a group of people to create an organization, which can then focus on pursuing set objectives.Features of corporations:• 1. Owned by stockholders, but not necessarily managed by a stockholder.• 2.Liable for its own debts and taxes.Advantage:• 1 .Limited liability of owners.• 2.Skilled management team・• 3. Greater capital base.• 5. Stability.Disadvantage:1 .Multiple taxation.2.Difficulty and expense of starting・ernment involvement.4.personal interest・Mergers and AcquisitionsA Merger is the result of the combination of two companies to form a new company.A Acquisition is one company buying the property and obligations of another company. FranchisesA franchises is the right to use a business name and sell products or services, usually in a specific geographical territory.Features of franchises:• 1.Reduce risk and receive support.• 2.The preliminary work has been done・• 3.The customer base may be set and with good name recognition.• 4.Receive management assistance 管理辅助and training from the franchiser.IV< Assignments1 .Finish exercises of this chapter in the textbook.(written)2.Group work: Make a dialogue of greeting businessmen, (spoken)V. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the difference between sole proprietorships and partnerships as well as that between corporation and limited liability companyKnow the general content of Mergers and Acquisitions and the features of franchising Teaching Plan for Introduction To Business EnglishWeeks 3・5 Unit 2: Business Start-upTeaching Periods: 6L Teaching Objectives1・ To be able to correctly express in English these terminologies of this unit2.To know: What Does it Take to Be an Entrepreneur3.To understand: How to Evaluate the Chance for Success4.To understand: How to Get Started the Business5・ To know: How to Discover a Winning Idea6. To know : How to Organize a businessII. Teaching Focus and DifficultiesA・ Teaching focus:1.Help the students know: How to Discover a Winning Idea2.Help the students understand: How to Get Started the Business3.Help the students know : How to Organize a businessB. Teaching Difficulties:To understand: How to Get Started the BusinessIIL Teaching Contents and ProceduresChicken soup for the soul:Accept your life if you cant change it. Change your life if you can't accept it.Lead-in Question:Nowadays it is very popular for students to send flowers to teachers, friends, or classmates. You see this opportunity and want to open a flower shop on campus・Group discussion:Do you think it is right for you?How can you transform your dream into reality?What capital and personal skills do you need, but don't have?What other aspects should you consider?What Does It Take to Be an Entrepreneur?See Opportunity Where Others Do Not一See opportunity and build your dream intoreality, then realize Chinese Dream.Self-Motivated一Keep your focus;一Have your own motivation to go on and getthe work done;—Have the determination to get through thetough times・Willing to Make Sacrifices一Work long hours;一Cut leisure activities like getting on line,watching TV, dancing, etc.—Have less time to chat with friends・Know Where You Are Headed一You should have a strong set of business skillsand get a better idea of yourself.Arendt Afraid to Fail—Failure is mother of success. Business can fail.They fail all the time. You must be able to takesome risks.What Traits do You Find in Bill Gates?—Strongly believes in hard work;——Being ambitious, intelligent and competitive;一When in college, he and his close friend Allen started a new company;—Developed a small computer to measure trafficflow to found around $200,()00;一Dropped out from Harvard;—Worked very hard to achieve his vision 憧憬.How to Discover a Winning Business IdeaExamine Your Own Skill Set for Business Ideas—What have I done?一What can I do?一Will people be willing to pay for my productsor service?Keep up-to・date and Identify Business Opportunities—Read or watch news regularly to find possible business ideas.一Keeping up with current events will help you identify market trends, new fads 时尚,industry news.Evaluating Your Chance for SuccessMarket AssessmentDo some research to get to know more about your market. Find out the following in your research:一Who are your potential customers? Will their characteristics affect where you need to be?—How can you reach your customers?—How much will they pay for your product or service?一Who are your competitors?Financing AssessmentIf the startup costs are more than you have on hand and more than you will be able to earn right out of the gate:一one possible solution is to get a loan for your business from a bank.一A second solution, chosen by many small businesses, is to raise the money yourself, perhaps by selling some of your possessions.Getting StartedOne of the best ways to learn how to run a small business is to talk to others who have already done it.一They will tell you that location is critical・——They will caution you not to be undercapitalized・一They will warn you about the problems of finding and retaining good workers.—They will tell you to keep good records and hire a good accountant.—Learn small-business management by becoming anapprentice 学徒or working for a successful entrepreneur, at least for three years.Organizing Your BusinessChoosing a Form of OrganizationNaming Your BusinessLocating Your BusinessOpening Your Business at the right timeBuying or Leasing EquipmentGetting Licenses and PermitsMarketing Your Product or ServiceIV Assignments1 .Finish exercises of this chapter in the textbook・2.Writc a short composition on the issue: How to Discover a Winning Idea?V. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the question : What does it take to be an entrepreneurKnow: How to get started and organize a businessTeaching Plan for Introduction To Business EnglishWeeks 6・8 Unit 3: Corporate Ethics and Corporate CultureTeaching Periods: 6L Teaching Objectives1.To be able to correctly express in English these terminologies of this unit2.To know: What is corporate culture?3.To understand the influence of corporate culture on climate and management practice4.To know different corporate cultures5.To know the function of different corporate culturesII. Teaching Focus and DifficultiesA・ Teaching focus:1.To understand the influence of corporate culture on climate and management practice2.To know the function of different corporate culturesB. Teaching Difficulties:1.To understand the influence of corporate culture on climate and management practiceIIL Teaching Contents and ProceduresChicken soup for the soul:In some way, to where is not important, the important thing is that you can see what kind of scenery as well as your mood on the way.Lead-in Question:In advertising, having an unclear or misleading price might help promote a product, but is it ethical?Group discussion:Societies support business and supply it with consumers, but is the business supposed to give anything back to society like protecting our environment?The following listed are some factors related to corporate culture・ Suppose you are looking for a job, discuss with your partner to find which factor of the following affects you most and why.一The hours you work per day and per week——The work environment一The dress code—The training and skills development you receive—The amount of time outside the office you are expected to spend with co-workers一Interaction with other employeesCorporate EthicsEthics are p「inciples of behavior that distinguish between right and wrong. People working in business frequently face ethical questions.Corporate Ethics is the evaluation of business activities and behaviors as right or wrong.Ethical standards in business arc based on commonly accepted principles of behavior established by the expectations of society, the firm, the industry, and an individiiafs personal values. Corporate Social ResponsibilityCorporate social responsibility is the awareness that business activities have an impact on society, and the consideration of that impact by firms in decision-making.Reasons that companies take social responsibilities:一Firstly, they have a moral duty to help;—Secondly, they are part of the society's problems;—Thirdly, companies expect that they will continues operating in society in the future;一Fourthly, companies bring about social ills in many ways and so they must act to correct them where possible;一Finally, social responsibility improves the image of a company.Ways in which a business can give back to society:—Give fair wages and never be seen to be exploiting workers;一Set fair prices for the goods and services provided;一Aim at quality production & customer satisfaction;一Set up social welfare facilities;—Participate in social activities;—Share ideas and intelligence・Questions for Discussion一What does corporate ethics mean?一What are some ethical concerns that arise in the business world?—What is corporate social responsibility? Why is it important for businesses to act in a socially responsible manner?What Is Corporate Culture?Corporate culture is described as the personality of an organization, or simply as “how things are done around here M・It guides how employees think, act and feel, including such elements as core values and beliefs, corporate ethics, and rules of bchavio匸Corporate culture is the DNA of the company.Three key functions of corporate culture:—Provide a sense of identity for members;一Generate commitment to the organization^ mission;一Clarify and reinforce standards of bchavio匚Different Corporate CulturesAt the root of any organization's culture there is a set of core characteristics collectively valued by members of an organization・These characteristics illustrate the essential ways in which the cultures of organizations differ from one anothcr.Questions for Discussion—What is the corporate culture of UPS?—What are people working at MCI encouraged to do?一In DuPont Chemical Company, what are employees expected to do? And how about employees in Nokia Corporation?Creation of Corporate CultureCompany Founders:—The founders often possess dynamic personalities, strong values, and a clear vision of how the organization should operate・一Their values usually become the accepted ones in the company.Experience with the General Business and Industry Environment—Some corporate cultures are shaped by their interaction with the external environment.—Walmart^s unique market niche is its moderate quality but attractive prices・Contact with Others一Shape of an organization based on how it develops out of contact between groups and individuals within it.— Corporate culture reflects the fact that people assign similar meanings to various events and actions and they come to perceive the key aspects related to the organization^ work in a similar manne匚IV< Assignments1 .Finish exercises of this chapter in the textbook・2.Questions to consider by yourself:—What are the three major factors contributing to the emergence of organizational culture?一Try to illustrate how an organizational culture is created by its founder or foundersV. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the question: What is corporate culture?Know the influence of corporate culture on climate and management practice and the function of different corporate cultures.Teaching Plan for Introduction To Business EnglishWeeks 9・11 Unit 4: ManagementTeachin父Periods: 6L Teaching Objectives1 .What Is Management?anizational Structure3.Management Levels4.Managerial Roles5.Management SkillsII. Teaching Focus and DifficultiesA.Teaching focus:1.To understand what management is and its influence on business2.To know something about management skillsB.Teaching Difficulties:1・ To understand what management is and its influence on business1IL Teaching Contents and ProceduresChicken soup for the soul:Along the long way of changing, you may occasionally slip and fall. You have to learn to face failures, for the road to success is full of ups and downs・Lead-in Question:An effective executive is indispensable to the growth of corporation.Can you name some famous entrepreneurs?Group discussion:What kind of leader do you prefer? Why?What is management?Management can be defined as the application of planning, organizing, directing, and controlling functions in the most efficient manner possible to accomplish meaningful organizational objectives・Planning—Planning means defining goals for organizational performance and deciding on the tasks and use of resources needed to attain them.一Planning is a task that each manager must do every day. It is a continuous process.一Planning is basically men tai. It requires thinking things through logically.Planning answers several fundamental questions for managers:—What is the situation now?一What is the state of the economy and other environments?一What opportunities exist for meeting people's needs?一What products and customers are most profitable?—Why do people buy (or not buy) our products?一Who arc our major competitors?—What threats are they to our business?The SWOT analysis is an extremely useful tool for understanding and decision-making for all sorts of situations in business and organizations・一SWOT stands for strengths, weaknesses, opportunities and threats.Strategic (long-range) planning (战略规划/长期规划)It determines the major goals of the organization as well as the policies, procedures, and strategies for obtaining and using resources to achieve those goals.Tactical (short-range) planning (战术规划/短期规划)It is the process of developing detailed, short-term strategies about what is to be done, who is to do it, and how it is to be done.Operational planning (运营规划)It is the process of setting work standards and schedules necessary to implement the tactical objectives ・Contingency planning (应急计划)It is the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives-Organizing—Organizing involves the assignment of tasks, the grouping of tasks into departments, and the allocation of resources to departments・—Organizing makes optimum use of the resources required to enable the successfulcarrying-out of plans. (Implementation)Directing—Directing is the use of influence to motivate employees to achieve organizational goals・一Directing involves motivating entire departments and divisions 分部as well as those individuals working immediately with the manage匚Two directing styles:—Autocratic leadership (专制型领导)It means providing subordinates with detailed job instructions・一Democratic leadership (民主型领导)The manager consults with 协商subordinates about job activities, problems, and corrective actions.Controlling一Controlling involves verifying (核实)that actual performance matches the plan.一The core idea of controlling is to modify behavior and performance when deviations (背离)from plans are discovered.—Planning, organizing, directing are the initial steps for getting the job done.—Con trolling is con cer ned with making certain that plans are correctly implemented ・Five basic steps of the process of control:Set clear standards for time, quality, quantity, and so on.Monitor and record actual performance (results).Compare results against plans and standards.Communicate results and deviations to the employees involved・Take corrective action when needed・Questions for Discussion—What is the difference between strategic, tactical, and contingency planning? What is your strategic plan and tactical plan?—Give a brief presentation on how you use the four functions to manage your college (or daily) life.Organizational StructureOrganizational structure is the formal framework by which job tasks are divided, grouped, and coordinated・Formalization is an important aspect of structure・It is the extent to which the units of the organization are explicitly defined and its policies, procedures, and goals arc clearly stated.It is the official organizational structure conceived and built by top management.Questions for Discussion—What is organizational structure? How can an organization structure itself efficiently?Management LevelsAs enterprises grow from an owner to a group to a corporation, a number of managerial levels of management 一top level, middle level and first level 一are usually portrayed as a man agerial hierarchy.The extent to which managers perform the functions of management — planning, organizing, directing, and controlling 一varies by level in the management hierarchy.Top・LeveI ManagersResponsibilities of Top-Level Managers:—setting organizational goals—defining strategies for achieving them一monitoring and interpreting the external environment一making decisions that affect the entire organization—looking to the long-temi futureMiddle-Level ManagersResponsibilities of Middle-Level Managers:一receiving the broad overall strategies, missions, and objectives from top-level managers 一translating them into specific action programs一implementing the broad organizational plans—encouraging teamwork—resolving conflictsFirst-Level Managers:Responsibilities of First-Level Managers:Directing and controlling the work of employees in order to achieve the team goals motivating employees to perform satisfactorily translating overall corporate goals into action plans.— This management level (supervisory level) is the link between managers and non-managers. Organizational objectives eventually meet the test of reality at this level.Questions for DiscussionDraw the chart of your university or college depicting job titles, lines of authority. Then answer the following questions:一What arc the levels of management depicted in the chart of your university or college?一What is the top executive called?一What are the middle level executives called?Management SkillsManagement skill is the ability to use knowledge, behaviors, and aptitudes to perform a task. Skills arc learned and developed with experience, training, and practice.Conceptual skill一Conceptual skill is the cognitive ability to see the organization as a whole and the relationship among its parts.一Conceptual skill involves: the manager^ thinking, information processing, and planning abilities knowing where one's department fits into the total organization and how the organization fits into the industry, the community, and the broader business and social environment Human relation skill—Human relation skill is the manager's ability to work with and through other people and to work effectively as a group membe匚一Human relation skill involves: the ability to motivate, facilitate, coordinate, lead, communicate, and resolve conflicts, allowing subordinates to express themselves without fear of ridicule and encourages participation.Technical Skill—Technical skill is the understanding of and proficiency in the performance of specific tasks.一Technical skill involves: mastery of the methods, techniques, and equipment involved in specific functions such as engineering, manufacturing, or finance specialized knowledge, analytical ability, and the competent use of tools and techniques to solve problems in that specific discipline. IV< Assignments1 .Finish exercises of this chapter in the textbook・2.Questions to consider by yourself:—What are the first level executives called?—What is challenging about being a middle level executive? Try to locate such an executive and ask him or her this question.V. ReflectionsAt the end of this session, the students should be able to:Be able to correctly express in English these terminologies of this unitUnderstand the question: What is organizational structure? How can an organization structure itself efficiently?Know the influence of management on a business.Teaching Plan for Introduction To Business EnglishWeeks 12・14 Unit 5: Production and OperationsTeachin父Periods: 6L Teaching Objectives1.What Is Production and Operations?2.Plant Location3.Production Processes4.Materials Management, Purchasing and Inventory Control5.Controlling Production: SchedulingII. Teaching Focus and DifficultiesA.Teaching focus:1.To understand production processes2.To know importance of plant locationB.Teaching Difficulties:1・ To understand production processes2. To know importance of plant locationIIL Teaching Contents and ProceduresChicken soup for the soul:If youTe brave enough to say goodbye, life will reward you with a new hello.Lead-in Question:How do your parents or you make dumplings? Can you describe the whole process 一how to prepare, what ingredients are needed, how to make the fillings, and what the steps are that lead to the final products?Group discussion:How do the clothing factory, restaurant, and bakery respectively produce their products? Docs the university also produce its products? Why?What Is Production and Operations?Production—Production is the process of transforming inputs such as raw materials into outputs such as goods and services・一Production is not limited to the manufacture of goods; it applies to both the service and the manufacturing sectors of the economy.Manufacturing—Manufacturing means making goods by hand or with machinery as opposed to extracting things from the earth (mining, fishing); services are not manufactured・Operations一Operations are the functions needed to keep the company producing, literally any function or series of functions introduced to carry out a strategic plan.Production Process—Production process involves three phases: (1) input, (2) transformation, and (3) output. Questions for Discussion一In what way might the production process for manufacturing automobile be similar to that for making television sets?—Do all production processes have the same three phases of input, transformation, and output? Explain using examples.Plant LocationMost companies will choose a site based on such important factors as:Customer locationSource of raw materialsLabor supplyPower and waterCommunity environmentQuestions for Discussion—When would you expect a firm to set up its plant close to its customers?一Do all companies locate near their source of raw materials? Why or why not?一Of the five factors listed in this section, which is most important in choosing the plant location?Questions for Discussion—Can you explain the differences among the following concepts: manufacturing process, assembly process, analytic process, continuous process, and intermittent process? Give examples to illustrate the production processes.Material, Purchasing and Inventory ControlMaterials Management—Materials are inputs to production or manufacturing・一Materials requirements planning (MRP) is a computer-based system that uses sales forecasts to make sure that needed parts and materials are available at the right place and the right time. Purchasing—Purchasing is the function in the company that searches for quality material resources, locates the best suppliers, and negotiates the best price for quality goods and services.一The relationship between suppliers and manufacturers is much closer, with suppliers often locating their facilities near the manufacturer.Inventory Control—Inventory refers to a list of goods and materials held available in stock・一Manufacturing organizations usually divide their inventory into three parts:Materials and components scheduled for use in making a product;Materials and components that have begim their transformation to finished products;Finished products that are ready for sale to customers・Controlling Production: Scheduling一 A schedule is a representation of the time necessary to carry out a particular task.一 A job schedule shows the plan for a particular job. It is created through reviews which determine the method and time required・Questions for Discussion—What should you take into consideration when you prepare a production schedule?一Draw a PERT chart for making a breakfast of three-minute eggs, buttered toast, and coffee. Which process would be the critical path, the longest process?—Develop a PERT chart that depicts your plans for a college education. What events should be noted?Modern Production TechniquesFlexible Manufacturing Systems一Flexible manufacturing systems (FMS) are totally automated production centers that include robots, automatic materials handling equipment, and computer-controlled machine tools that can perform a variety of functions to produce different products.一 A successful example is the National Bicycle Industrial Co., a subsidiary of Japanese。
[分享]商务英语实用例句连载——第一期为方便广大同学的知识储备及从业经验,现特推出英语实用例句连载系列希望对同学们有所帮助:商务英语实用例句连载——第一期Establishing Business Relations建立业务关系Brief Introduction建立业务关系,实际上就是确定贸易对象。
贸易对象选择得合适与否,决定着贸易的成败。
在一般情况下,双方通过各自的介绍或第三者的介绍,先摸清对方的资金信用、经营能力和业务范围等重要条件,然后再进行实质性的业务商讨。
贸易双方只有在相互了解、彼此信赖的基础上,才能进行积极地合作,并使双方贸易活动得以顺利地开展。
Basic Expressions1. We’ve come to know your name and address from the Commercial Counselor’s Office of the Chinese Embassy in London.我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。
2. By the courtesy of Mr. Black, we are given to understand the name and address of your firm.承蒙布莱克先生的介绍,我们得知贵公司的名称和地址。
3. We are willing to enter into business relations with your firm. 我们愿意与贵公司建立业务关系。
4. Your firm has been introduced (recommended, passed on) to us by Maple Company.枫叶公司向我方介绍了贵公司。
5. Our mutual understanding and cooperation will certainly result in important business.我们之间的相互了解与合作必将促成今后重要的生意。
6. We express our desire to establish business relations with your firm.我们愿和贵公司建立业务关系。
7. We shall be glad to enter into business relations with you. 我们很乐意同贵公司建立业务关系。
8. We now avail ourselves of this opportunity to write to you witha view to entering into business relations with you.现在我们借此机会致函贵公司,希望和贵公司建立业务关系。
9. We are now writing you for the purpose of establishing business relations with you.我们特此致函是想与贵方建立业务关系。
10. Your desire to establish business relations coincides with ours.你方想同我方建立业务关系的愿望与我方是一致的。
11. We specialize in the export of Japanese Light Industrial Products and would like to trade with you in this line.鉴于我方专营日本轻工业产品出口业务,我方愿与贵方在这方面开展贸易。
12. Our lines are mainly arts and crafts.我们经营的商品主要是工艺品。
13. We have been in this line of business for more than twenty years.我们经营这类商品已有二十多年的历史了。
14. Your letter expressing the hope of establishing business connections with us has met with approval.来函收悉,得知贵方愿与我方建立业务关系,我们表示同意。
15. In order to acquaint you with the textiles we handle, we take pleasure in sending you by air our latest catalogue for your perusal.为了使贵方对我方经营的纺织品有所了解,特航寄我方最新目录,供细阅。
16. Glad to see you in your company.很高兴在贵公司见到您。
17. It’s only half an hour’s car ride.只有半小时的车程。
18. Suppose we make it, say three o’clock tomorrow afternoon. 如果我们能去的话,那么就明天下午三点钟吧。
19. It would be very helpful if you could send us statistics on your sales.如果你们能将你们的销售统计资料寄给我们,那可就太有帮助了。
20. We would like to ask you to kindly send us the related information.我们希望你们能将相关资料寄给我们。
ConversationsDialogue 1A: How do you do?B: How do you do? Nice to meet you, Ms. Smith. I’m Jack Stevens from the Marketing Department. Here is my card.A: It’s nice to meet you, Mr. Stevens.B: Please call me Jack. Have a seat, please.A: Thank you.—你好!—你好!很高兴见到你,史密斯小姐,我是市场部的杰克·斯蒂文斯。
这是我的名片。
—很高兴见到你,斯蒂文斯先生。
—就叫我杰克吧。
请坐。
—谢谢。
Dialogue 2A: Ah, these are the machines we’re interested in. May we have a look at them?B: Certainly. But they are in the showroom.A: Is it far from here?B: Not very far. It’s only half an hour’s car ride. Are you free now?A: I will be free tomorrow aft- ernoon. Suppose we make it, say three o’clock to- morrow afternoon. Could you manage that? B: Yes. I’ll pick you up at your hotel.—啊,这些就是我们感兴趣的机器。
我们能看看吗?—当然可以了,但它们在展示厅里。
—离这里远吗?—不是很远。
只有半个小时的车程。
你现在有时间吗?—明天下午我有时间。
假如我们能去的话,那就明天下午三点吧。
你方便吗?—可以。
我会来酒店接你们的。
Dialogue 3A: Good morning. My name is Mr. Brown. I’m from Australia. Here is my card.B: Thank you. I’m pleased to meet you, Mr. Brown. My name is Kathy Perless, the representative of Green Textile Import and Export Corporation.A: Pleased to meet you too, Ms. Perless. I travel a lot every year on business, but this is my first visit to your country. I must say I have been much impressed by your friendly people.B: Thank you for saying so. Have you seen the exhibition halls? On display are most of our products, such as silk, woolen knitwear, cotton piece goods, and garments.A: Oh, yes. I had a look yesterday. I found some of the exhib its to be fine in quality and beautiful in design. The exhibition has successfully displayed to me what your corporation handles. I’ve gone over the catalogue and the pamphlets enclosed in your lastletter. I’ve got some idea of your exports. I’m interested in your silk blouses.B: Our silk is known for its good quality. It is one of our tradi- tional exports. Silk blouses are brightly colored and beau- tifully designed. They’ve met with great favor overseas and are always in great demand.-- 早上好!我叫布朗,澳大利亚人。
这是我的名片。
-- 谢谢。
布朗先生,见到您非常高兴。
我是凯茜·佩利丝,是格林纺织品进出口公司的代表。
-- 佩利丝小姐,见到您我也很高兴。
我每年出差跑很多地方,但是,到中国来还是头一次。
你们这里的人非常友好给我留下了深刻的印象。