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外贸英语函电作文Subject: Inquiry about Product Catalog and Price List。
Dear Sir/Madam,。
I hope this letter finds you well. My name is [Your Name] and I am writing to inquire about your product catalog and price list.I represent a company called [Your Company Name], which specializes in [Your Company's Industry]. We are currently looking to expand our product range and we believe that your company may have the products that we are looking for.We are particularly interested in [Specific Products or Product Categories] and we would like to request a copy of your product catalog and price list for these items. We would also appreciate it if you could provide us with information on your minimum order quantity, lead time for delivery, and any other terms and conditions that we needto be aware of.In addition, we would like to know if you offer any discounts for bulk orders or if there are any special promotions that we can take advantage of. We are always looking for ways to save costs and improve our competitive edge in the market.Furthermore, we would like to inquire about your payment terms and whether you accept payment by letter of credit or other methods. As we often deal with international transactions, it is important for us to understand the payment options that are available.If possible, we would also like to request samples of the products that we are interested in. This will allow us to evaluate the quality of your products and make an informed decision before placing a bulk order.We are confident that your products will be well-received in our market and we are keen to establish a long-term business relationship with your company. We believethat there is great potential for collaboration and mutual benefit.Please send the requested information to the following address:[Your Company Address][City, State, Zip Code][Country]We appreciate your prompt attention to this matter and we look forward to receiving your response at your earliest convenience. If you have any questions or require further information, please do not hesitate to contact me.Thank you for your time and consideration.Yours sincerely,。
外经贸英语函电第一部分:翻译句子Unit 21. 你方1994年9月2日来函收到。
我们很高兴告诉你，你所要的商品属我公司的经营范围。
Your letter of September 2, 1994 has bee received. We are glad to inform you that the items you required fall within the scope of our business activities.2. 你地中国银行函告，你们是纺织品的进口商。
我们专营纺织品出口业务，愿与贵公司监理业务联系。
The Bank of China in your city has informed us that you are importer of textiles. We specialize in exporting textiles and wish to enter into trade relations with you.3.遵照你方要求，我们正寄上一套布匹剪样。
希望这些样品能及时到达，并使你满意。
As requested, we are sending you a set of cut samples of our cloth. We hope they will arrive in time and satisfy you.5.按照你方要求，我们附上一套小册子(说明书)连同价格单，供考虑。
若你对所列商品感兴趣，请告具体需要。
一收到询价，我们立即寄送报价单。
As requested, we enclose a range of pamphlets together withpricelist for your reference. If you are interested in any of the itemslisted, please let us know your specific requirements. We will forward quotations upon receipt of your enquiry.6. 贵国驻中国大使馆已把贵行作为中国罐头食品的买户介绍给我们。
国际贸易英语函电全套范文抱歉，我们无法提供完整的国际贸易英语函电全套范文。
函电内容会根据具体情况、需求和商业目的而有所差异。
以下是一些常见的国际贸易英语函电范文，供参考：1. 询盘信（Inquiry Letter）：Dear Sir/Madam,We are writing to inquire about your products and your company. We are interested in importing [specific product] and would like to know more details such as price, minimum order quantity, packaging, and delivery terms.Could you please send us a catalog or brochure along with a price list? We would also appreciate any additional information about your company and its production capabilities.Thank you for your attention to this matter. We look forward to your prompt response.Yours faithfully,[Your Name][Your Company Name][Your Contact Information]2. 报价信（Quotation Letter）：Dear [Customer's Name],Thank you for your inquiry about our [specific product]. We are pleased to provide you with the following quotation:- Product: [description]- Quantity: [number of units]- Price: [unit price]- Packaging: [details]- Delivery: [estimated time]Please note that the prices quoted are FOB (Free on Board) and do not include any additional charges such as customs duties, taxes, or shipping fees.We hope that our offer meets your requirements. If you have any further questions or need additional information, please do not hesitate to contact us.We look forward to the opportunity to do business with you. Yours sincerely,[Your Name][Your Company Name][Your Contact Information]3. 订单确认信（Order Confirmation Letter）：Dear [Customer's Name],Thank you for your recent order for [product] with [order quantity]. We are pleased to confirm that your order has been received andwill be processed promptly.Please find attached the proforma invoice with details of your order, including the total cost and payment instructions. Please review the information carefully and let us know if any changes or corrections are required.Upon receiving your payment, we will start processing your order and provide you with a delivery date. Please note that the delivery time may vary depending on factors such as production lead time and shipping arrangements.If you have any further questions or concerns, please feel free to contact us. Thank you for choosing our products.Best regards,[Your Name][Your Company Name][Your Contact Information]注意：以上只是范例，具体函电的语言和格式可以根据需要进行调整和个性化定制。
Unit 15 Complaints and Claims【Unit objectives】Upon completing this unit, you will be able to write effective letters about complaint or claim. To achieve this goal, you should be able to1) write letters of complaints or claims tactfully.2) write replies to justified complaints or claims.3) write replies to unjustified complaints or claims.【Background information】In international business, mistakes, problems and disputes may occur without exception. The seller may send the wrong goods to the buyer; the quality or quantity of the goods may be found unsatisfactory or short; damage or loss may occur in transit; or shipment may be effected later than the specified time. All these problems may result in complaints and claims.The purpose of writing a letter of complaint or claim is to get better service or reasonable compensation instead of accusing or offending the other party. Accusations or offence does not work, and instead they may make the problem more difficult to handle. Thus a complaint or claim letter should be written in a restrained and tactful way.Every complaint or claim, no matter how trivial it seems, is important to the person who makes it. It therefore requires a prompt answer or acknowledgement. The answer should be factual, courteous and fair.If a claim is justified, you should admit it readily, and express your apologies and state what actions you are taking to put the matter right.But sometimes a complaint may be unjustified. In this case, you should point it out politely and in an agreeable way by presenting facts and relevant information to convince him or her of your position. The key is not to make the customer feel that he is considered over-demanding in making his request, but to assure him or her that his or her complaint has been seriously considered.【Tips for writing effective complaints or claims】★Be courteous yet firm. You will not win a seller‟s cooperation by anger.★Be direct and specific about what is wrong.★Begin by stating directly what the problem is, making a clear reference to the subject of the complaint and giving enough information to enable the reader to judge the matter.★Be reasonable. Show logically and factually that the fault lies with the reader. Thereader should be impressed with your fairness and grasp of the facts in the matter. ★Tell directly how you have been hurt or inconvenienced by the problem. This strengthens your argument for the claim.★Be equally specific about how you expect the matter to be put right.★End positively – friendly but firm.【Tips for writing tactful replies to complaints or claims】★Replies to justified complaints or claims should begin with apologies for the mistake and inconvenience, give a brief explanation but do not over-explain and state the proposed adjustment.★Replies to unjustified complaints or claims should begin with sympathy with the problem and in convenience, state the findings of the investigation and make clear refusal to make an adjustment.【Sample letters】Letter 1 Complaining about wrong goodsLetter 2 A reply to Letter 1 about a justified complaintLetter 3 Complaining about improper packingLetter 4 A reply to Letter 3 about an unjustified complaint【Useful expressions】(1)to make/lodge/lay/file a complaint with sb. about sth.:“The importer has fileda complaint with our Corporation about poor packing of the goods.”(2)to complain to sb. of/about sth. : “We have to complain to you about the delayin shipment which has caused us much trouble.”(3)to be of the quality of the sample piece:“We regret to complaint that yourconsignment of cotton piece goods shipped by m.v. …Taching‟ is not of the quality and color of the sample piece.”(4)to be not up to …: “We are sorry to learn that the quality of your shipment is notup to t he agreed specifications.”(5)to correspond with / to be in conformity with:“On examination we find thatthe consignment does not correspond with the original example.”(6)to be short by 12 cases:“On opening the container we found that the goodswere short by 20 cases and we hope you will do your utmost to remedy it.”(7)to be found short weight by 220 Kilos: “Your shipment of our Order No. 630has been found short-weight by 220 Kilos.”(8)to find … missing:“Much to our regret, after inspection of the consignment wefound Art. No. A63 missing.”(9)to be damaged: “On opening the cases we found that 25 sets of thevideo-recorders had been damaged by sea-water, and seem to be a complete write-off.”(10)to lodge/file/make/raise/submit/register/put forward/place a claim against sb.on sth.. for (money): “We have to lodge a claim against you on this shipment for $2,000 on account of short weight.”(11)to claim on sb. for the recovery of the loss:“We reserve the right to claim onyou for the recovery of the loss.”(12)to ask sb. to ship/dispatch replacement for the broken goods: “As you see inour survey report stating 50 TV sets severely damaged, we ask you to ship thereplacement for the broken goods as soon as possible.”(13)to ask for / demand replacement for …: “We ask for replacement by thecorrect number in the nearest future.”(14)to ask for/demand compensation for the loss: “In order to settle the problem,we ask for compensation for the loss we suffered.”(15)to accept /entertain a claim: “We are sorry to learn of your complaints aboutthe qu ality of the goods and are prepared to accept your claim.”(16)to settle your claim: “Though we find no difference between the shippingsample and the original sample in our hands, we will meet you half way by offering a discount of 10% in settlement of the di spute.”(17)to be liable for …: “According to the contract stipulations, we are not liable forthe damage. But in view of our long business relation with you, we agree to the extra 2% discount on this occasion.”(18)(your claim) is without any foundation: “We regr et we cannot entertain yourclaim, which is without any foundation.”(19)refer sth. to sb.:“As the goods have been insured, you may refer the matter tothe insurance company or their agents at your end.”(20)to repudiate one’s liability for sth.: “We must repudiate one‟s liability for theclaim because of lack of evidence.”(21)to be normal:“Such color deviation existing between the products and thesamples is normal and permissible, therefore, the claim for compensation is unacceptable.”(22)to settle by arbitration:“T his is the maximum concession we can afford.Should you not agree to accept our proposal, we would like to settle by arbitration.”【Group work】Read the following two claim messages and discuss in groups about the following questions:1)How will you compare these two messages?2)What kind of impression do you think each message gives the reader？Message 1Message 2。
国际贸易英语函电全套范文在国际贸易中，函电是一种重要的沟通工具。
通过函电，企业可以与国内外客户、供应商进行有效的沟通和交流。
为了方便大家在撰写国际贸易英语函电时能够准确表达意思，下面给出一些常见的函电范文供参考。
第一篇：询盘函Dear Sir/Madam,We are interested in your products that were advertised in the latest issue of China Daily. We would appreciate it if you could give us more detailed information about the following items:1. Product name:2. Model/Specification:3. Quantity:4. Price:5. Delivery time:6. Payment terms:Could you also provide us with some samples? We need them for testing and evaluation. If they meet our requirements, we will place a substantial order.Please also let us know your terms of shipment. We prefer shipping by sea, but if you have a better alternative, please let us know.We look forward to your prompt response.Yours sincerely,[Your Company Name]第二篇：报价函Dear [Customer's Name],Thank you for your inquiry dated [Date] regarding our products. We are pleased to provide you with the following quotation based on your requirements:1. Product name:2. Model/Specification:3. Quantity:4. Unit price:5. Total amount:6. Delivery time:7. Payment terms:Please note that the prices quoted are valid for [number of days]. We recommend placing your order within this period to secure the prices offered.If you have any further questions or need additional information, please do not hesitate to contact us. We are looking forward to the possibility of doing business with you.Best regards,[Your Company Name]第三篇：确认订单函Dear [Supplier's Name],We are pleased to inform you that we have accepted your quotation dated [Date]. We would like to confirm our order for the following items:1. Product name:2. Model/Specification:3. Quantity:4. Unit price:5. Total amount:6. Delivery time:7. Payment terms:Please arrange the shipment as soon as possible and let us know the estimated arrival date. We will make payment according to the agreed terms.We appreciate your prompt attention to this matter and look forward to receiving the goods in good condition.Best regards,[Your Company Name]第四篇：投诉函Dear [Supplier's/Exporter's Name],We are writing to express our disappointment and dissatisfaction with the goods we received from your company. The quality of the products does not meet our expectations as stated in the contract signed on [Date].The issues we have identified with the goods are as follows:1. Defects in the product:2. Incomplete quantity:3. Damaged packaging:We kindly request that you take immediate action to resolve these issues. We expect a replacement of the defective goods or a full refund as soon as possible. This is crucial for us to maintain our business relationship and ensure customer satisfaction.Please respond to this complaint within [number of days] to avoid any further escalation of the matter.Yours sincerely,[Your Company Name]第五篇：感谢函Dear [Customer's/Supplier's/Exporter's Name],We would like to express our sincere gratitude for your continuous support and cooperation. It is with great pleasure that we have been able to work together and achieve mutual success.We value our partnership and the trust you have placed in us. Your commitment to quality and timely delivery has greatly contributed to our company's growth and reputation in the industry.We look forward to further strengthening our business relationship in the future and exploring new opportunities together.Once again, thank you for your support.Best regards,[Your Company Name]以上是一些常见的国际贸易英语函电范文，供大家参考使用。
