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世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement

世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement
2020/12/13
Part Three
Expressions (2)
11. short delivery 短量;货少运了 12. short weight 短重;货不够秤 13. inferior quality 质量低劣 14. improper packing 不适当的包装 15. A is attributable to B A是由B引起/导致的 16. the time limit for claim 索赔期限 17. within... days after arrival of the goods 货物到达后……天内 18. go into the matter 调查此事 19. the survey charges 检验费 20. total amount of claim 索赔总额
2020/12/13
Part Three
Typical Sentences (1)
1. The claim is to be lodged within 45 days after the arrival of the consignment at the destination port.
2. The claim must be accompanied by a survey report for seller’s reference. 3. After looking into the matter, the surveyors find that the damage was caused by
2020/12/13
Part One
2. The Different Types of Claims (2) The insurance claim takes place after the insured goods are damaged or lost

外贸函电完整ppt课件

外贸函电完整ppt课件

完整版PPT课件
3
• 缩写：
– 除了少数国际商业界确认的缩写，如CIF、FOB等外， 应尽量避免使用缩写，尤其是机构或组织名称，最好写 出它的全部字母。
• 数字：
– 不同国家的人对某些数字的表达方式不一样，例如：英、 美两国对billion的理解不一样。所以最安全的办法是数字 和文字同时使用，例如：
– In the event that you speak to Mr. Wood in regard to production,ask him to give consideration to the delivery schedule.
– If you speak to Mr. Wood about production,ask him to consider the delivery schedule.
a门牌号码街路名c县州名及邮政编码d国名businessletterattentionline写信人有时希望所发信件能够迅速递交经办人或经办部门办理可在封内地址下一行和称呼上一行加上经办人姓名
unit 1 business letter writing
• Principles of good communication
完整版PPT课件
20
Unit 2 establishing business relations
• Structure of a start letter
Source of information
We learned from the commercial counselor’s office of our embassy in your country that you are interested in Chinese handicraft.

世纪商务英语——外贸函电unit4

世纪商务英语——外贸函电unit4
Contents
Part One
Basic Knowledge Concerned
Part Two
Letter-writing Guide
Other Commonly Used Expressions and Sentences Part Three
Part Four
Sample Letters
Par
LOGO
Part One
1. Offer and Quotation (1) An offer is a promise to supply or buy goods on the terms and conditions
stated. In an offer, the offeror not only quotes the price of the goods he wishes to sell or to buy but also indicates all necessary terms of transactions for the offeree’s consideration and acceptance. (2) A quotation is not an “offer” in the legal sense. A quotation is merely a notice of the price of certain goods at which the sellers are willing to sell. It is not legally binding as a firm offer if the sellers later decide not to sell. The price is subject to change without previous notice. However, if a quotation is made together with all necessary terms and conditions of sales, it amounts to an offer. So, these two words are sometimes confusing in use.

世纪商务英语外贸函电课件

世纪商务英语外贸函电课件

世纪商务英语外贸函电课件Subject: Business English Correspondence forInternational TradeDear [Recipient's Name],I hope this message finds you in high spirits. I am writing to introduce our latest Business English Correspondence course, specifically tailored for professionals in the international trade sector. Our comprehensive curriculum is designed to enhance your communication skills, ensuring that you are equipped with the necessary tools to excel in the global marketplace.Our course covers a wide range of topics, including:1. Effective Communication Strategies: Learn how to convey your message clearly and professionally, leaving a lasting impression on your international clients.2. Negotiation Techniques: Master the art of negotiation with our expert guidance, ensuring that you secure the best deals for your business.3. Cultural Sensitivity: Understand cultural nuances to build strong, lasting relationships with partners from diverse backgrounds.4. Technical Writing: Improve your ability to write contracts, proposals, and reports that are both persuasive and error-free.5. Presentation Skills: Deliver impactful presentations that resonate with your audience, whether it's in person or virtual.6. Etiquette and Protocol: Navigate international business etiquette with confidence, avoiding common pitfalls that can hinder business relationships.Our instructors are seasoned professionals with extensive experience in international trade, ensuring that our training is both practical and relevant. We utilize a blend of interactive workshops, real-world case studies, and one-on-one coaching to provide a personalized learning experience.Enrollment for our next session is now open, and we would be delighted to have you join us. To secure your spot, please visit our website at [Course Website] or contact our enrollment team at [Contact Number].We look forward to helping you elevate your business English skills to the next level.Warm regards,[Your Name][Your Position][Your Company][Contact Information]。

世纪商务英语外贸函电课件unit 3

世纪商务英语外贸函电课件unit 3



LOGO
Part One
1. An Inquiry and Reply (2) An inquiry received from abroad must be answered fully and promptly. If there is no stock available for the time being, you should acknowledge the inquiry at once, explaining the situation and assuring that you will reply to it once a supply becomes available. If the inquiry is from an old customer, express how much you appreciate it. If it is from a new customer, say you are glad to receive it and express the hope of a future business relationship. In a word, the reply to an inquiry should be prompt and courteous and cover all the information asked for.
Other Commonly Used Expressions and Sentences
Sample Letters
Practical Training

LOGO
Part One
1. An Inquiry and Reply (1) An inquiry is a request for information on goods. When business people intend to import a product, they send out an inquiry to an exporter. It may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as a letter, telegram, telex, fax, e-mail or verbally by talk in person. Inquiries from regular customers may be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries may include great details such as the name of the commodity, quality, specifications, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers.

世纪商务英语-外贸函电unit 11 Insurance

世纪商务英语-外贸函电unit 11 Insurance
There are also eleven types of General Additional Risk. Neither of them can be insured against alone. The insured is allowed to insure against one or several of them on the basis that he has already chosen FPA or WPA. The insured choosing AR does not need to consider them as AR has naturally covered all of them. The eleven types of General Additional Risk are (1)Theft, Pilferage and Non-Delivery (TPND), (2)Fresh Water &/or Rain Damage (FWRD), (3)Risk of Shortage (4)Risk of Intermixture and Contamination, (5)Risk of Leakage (6)Risk of Clash & Breakage, (7)Risk of Odour, (8)Heating & Sweating Risk (9)Hook Damage Risk, (10)Risk of Rust, (11)Breakage of Packing Risk.
Under CIF term and under payment method of Letter of Credit (L/C), after shipping the goods the exporter will go to the negotiating bank requesting the payment of the shipped cargo by submitting several required documents, among which the insurance policy is a must together with the Bill of Lading(B/L), commercial invoice and draft, etc.

世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement

世纪商务英语-外贸函电unit 12 Complaint, Claim and Settlement
The transportation claim is raised by the shipper/consignor or owner of the shipped goods against the carrier. When, for instance, the cargo shipped is found with damage or imperfection after its arrival at the port of destination while the original Bill of Lading issued by the carrier indicates the word of “Clean”, such a claim will then be lodged. Another typical reason for this kind of claim is the shortage of goods compared with the volume in the B/L.
▪ Part Four
Sample Letters
▪ Part Five
Practical Training
2020/12/13
Part One
1. The Purpose of Making Complaints The party making complaints aims at either the improvement of current
products /services of their business partner, e.g. a supplier or a carrier, or the compensation for the losses caused by the wrongdoings of the business partner. Sometimes the two goals are combined when the party receiving complaints not only accepts the compensation request but also promises to deliver a better job in the future.

unit 6 接受与确认 世纪商务英语 外贸函电教学课件

unit 6 接受与确认 世纪商务英语 外贸函电教学课件
应…… 14. reference to 关于 15. make confirmation by return for doing sth. 回信确认做某事 16. result in..., lead to... 最终会……, 结果将会…… 17. in duplicate 一式两份; in two originals 原件两份 18. on the same terms as before 按照以往的条件 19. confirm your acceptance of... 确认贵方对……的接受 20. set forth 规定
business, come to the conclusion, come to terms, reach an agreement 达成 交易/协议 3. as an exception 破例 4. initiate business with sb. 开始与某人的贸易 5. confirm the following order 确认下述订单; confirm an order 确认订单 6. Enclosed please find..., Enclosed you will find... 随函附上……,请查收｡ 7. initial order 首次试订 8. accept an offer/order/quotation 接受发盘/订单/报价 9. place/book a trial order with sb. 向……试订货 10. as per sample 按照样品
2pical Sentences (1)
1. With reference to the faxes exchanged between us in the last few days, we are pleased to have been able to finalize the following transaction with you.

世纪商务英语——外贸函电

世纪商务英语——外贸函电

世纪商务英语外贸函电Unit 1 Fundamentals of Modern Business Letter Writing第一章现代商务函电写作的基本知识Part Five Practical Training1. Arrange the Following in Proper Form as They Should Be Set Out in a Letter.(1) Sender’s Name: Guangzhou International Trading Corp.(2) S ender’s Address: 198 Yueken Road, Tianhe District, Guangzhou, China(3) Sender’s Telephone: 85230000(4) Sender’s Cable Address: 5527GZ(5) Sender’s Telex Address: 3328 gz CN(6) Date: September 15, 2007(7) Receiver’s Name: Standard Oil Company(8) Receiver’s Address: 38 Fifth Avenue, London, U. K.(9) Subject: RefrigeratorsMessage:We thank you for your letter of September 3, 2007, inquiring for the captioned goods.The enclosed booklet contains details of all our refrigerators and will enable you to make a suitable selection.We look forward to receiving your specific inquiry with keeninterest.Basically, there are four acceptable formats for business letters. Students can choose one of the layouts as his/her style. The following is just a sample.Guangzhou International Trading Corp.Address: 198 Yueken Road, Tianhe District, Guangzhou, ChinaTel: 85230000, Cable: 5527GZ, Telex: 3328 gz CNSeptember 15, 2007Standard Oil Company38 Fifth Avenue,London, U. K.Dear Sir or Madam:Subject：RefrigeratorsWe thank you for your letter of September 3, 2007, inquiring for the captioned goods.The enclosed booklet contains details of all our refrigerators and will enable you to make a suitable selection.We look forward to receiving your specific inquiry with keen interest.Yours faithfully,…2. Address an Envelope for the Above Letter.Since we use the Full-block Style for the letter composing, we should also use the Full-block Style for the envelope.。

世纪商务英语unit.ppt

世纪商务英语unit.ppt

Unit Introduction
This unit shows how companies can greatly improve their competitive position and profitability by a better price structure so as to expand the market faster and assist in gaining market share.
sell abroad and the others chose the
domestic market.
(
分销渠道
)
9. If you sell goods abroad at a price below that
charged in the domestic market, we call it
“dumping”. (
3-2
Comprehensive Reading
An efficient reader can identify the main point in a text by reading only the first one or two paragraphs and the last one or two. This is especially the case in long articles where you may see the words Introduction, Summary or Conclusion. We can call this a “beginning/end principle”. The beginning and the end of long texts often have the most important information. Now you may practice this principle by reading Text A.

外贸函电英文课件unit4

外贸函电英文课件unit4
other side in a certain line, and then present your enquiry.
Specific enquiry
✓ The enquirer usually has ever dealt with the other side and may point out a certain product or commodity he intends to purchase.
Unit 4
International Business English Correspondence
Unit 4
International Business English Correspondence
How to write enquiry letters
How to write a specific enquiry letter ( P20.8 ) a. reasons for enquiry b. asking for terms of payment and other details ( concerning the enquired items at what pricห้องสมุดไป่ตู้, on what terms and in what quantities )
metal sundries 金属制品 Specification; spec. 规格；说明书
Unit 4
International Business English Correspondence
pocket calculator booth; stand —— visit our Stand 23 at Guangzhou Fair be ( the best ) value for money

unit 10 运输 世纪商务英语 外贸函电教学课件

unit 10 运输 世纪商务英语 外贸函电教学课件
Under the payment method of L/C, B/L is always one of the key documents that the beneficiary/exporter needs to submit when he/she asks for negotiation in the negotiation bank. Under the payment method of collection, i.e. D/P or D/A, B/L is also one of the core documents that the importer pays or signs to receive.
LOGO
Part One
2. The Requirements of Shipment In a sales contract, a sales confirmation or a Letter of Credit, terms of
shipment are indispensable. Terms of shipment, which indicate the latest shipment time, ports of loading and unloading/destination, shipment documents needed and stipulation of partial shipment and transshipment, are the requirements of shipment agreed by both the seller and the buyer who enter into the sales contract.
main activities of it include custom clearance, vessel chartering or shipping space booking, obtaining shipping documents after passing goods to the shipping company and sending shipping advice. Goods can be transported by road, rail or air, but in most cases of international trade, by sea.

世纪商务英语外贸函电unit 11 insurance

世纪商务英语外贸函电unit 11 insurance
obtain the guarantee from the insurance company (the insurer) to get compensation of the cargo damaged or lost in transit at a relatively small cost namely the insurance premium.
There are also eleven types of General Additional Risk. Neither of them can be insured against alone. The insured is allowed to insure against one or several of them on the basis that he has already chosen FPA or WPA. The insured choosing AR does not need to consider them as AR has naturally covered all of them. The eleven types of General Additional Risk are (1)Theft, Pilferage and Non-Delivery (TPND), (2)Fresh Water &/or Rain Damage (FWRD), (3)Risk of Shortage (4)Risk of Intermixture and Contamination, (5)Risk of Leakage (6)Risk of Clash & Breakage, (7)Risk of Odour, (8)Heating & Sweating Risk (9)Hook Damage Risk, (10)Risk of Rust, (11)Breakage of Packing Risk.

Unit 1 Modern Business Letters《外贸英语函电》PPT课件

Unit 1 Modern Business Letters《外贸英语函电》PPT课件
（A）
（1）
Jameson & Sons Ltd.
34 Madison Square
Melbourne E.C.2.
Australia
Tel：…
Fax：…
E⁃mail：…
January 25，20_
Our Ref.No.…
Your Ref.No.…
（2）China National Light Industrial Products Import & Export Corp.
connection with our not clearing our account which was outstanding as at
the end of June.
Please accept our profuse apologies.We were unable to settle this matter
associated with business，its activities require human
beings to interact with and react to each other；to
exchange information，idea，plans and proposals；to
letters help the writers as much as the readers，and will probably
mean an earlier reply.
Text B
The Language of Modern Business Letters
Nowadays，more and more people like to do business through a fax machine

世纪商务英语外贸函电课件unit 5

世纪商务英语外贸函电课件unit 5
opportunity to do business together

LOGO
Part Two
Steps/Contents Typical Expressions
For letters making counter-offer
We hope you will consider our counter-offer most favorably and fax us your acceptance as soon as possible. 希望你们很好地考虑我方还盘并尽快用传真接受｡
Please keep us informed of the supply position in your place. 请随时告知你处市场的供货情况｡
1. Thanking the offeror for his offer
Thank you for your offer of... 谢谢贵方……的发盘｡
Many thanks for your reply to our inquiry for steel furniture. 很感谢贵公司对我方关于钢家具询盘的答复｡ Thank you for your prompt reply and detailed quotation. 感谢您的及时答复和详细报价｡ Thank you for the samples you sent in response to our inquiry of June 8, 2007. 谢谢贵公司对我方2007年6月8日询盘的答复并寄来样品｡
See also Unit 2,3,4 for other expressions.

LOGO
Part Two
Steps/Contents Typical Expressions
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4
h LOGO
Part One
3. Firm Offer and Non-firm Offer
(1) A firm offer is a promise to sell at a stated price and condition within a stated period of time (a certain time limit). It usually contains such expressions as “for acceptance within... days”, “firm offer”, “be valid before...”, etc. The firm offer creates a power of acceptance permitting the offeree by accepting the offer to transform the offeror’s promise into a contractual obligation. Thus, once it has been accepted it cannot be withdrawn.
(2) A quotation is not an “offer” in the legal sense. A quotation is merely a notice of the price of certain goods at which the sellers are willing to sell. It is not legally binding as a firm offer if the sellers later decide not to sell. The price is subject to change without previous notice. However, if a quotation is made together with all necessary terms and conditions of sales, it amounts to an offer. So, these two words are sometimes confusing in use.
h
世纪商务英语 外贸函电
Unit 4
Offer
发盘
1
LOGO
Contents
▪ Part One
Basic Knowledge Concerned
▪ Part Two
Letter-writing Guide
Other Commonly Used Expressions and Sentences ▪ Part Three
(2) A non-firm offer is an offer made without engagement. It is subject to confirmation by the seller after being accepted by the buyer. It usually contains the words “subject to our final confirmation”, or similar qualifying words. Nowadays, a non-firm offer is usually taken as an inducement to offer rather than an offer.
3
h LOGO
Part One
2. Offer and Bid (1) An offer is a response made in reply to an inquiry or an expression made
voluntarily with a view to expanding business. An offer may be made by a seller or a buyer. (2) A bid refers to the offer made by the buyer. It has the same features as any offers made by the seller.
▪ Part Four
ห้องสมุดไป่ตู้
Sample Letters
▪ Part Five
Practical Training
2
h LOGO
Part One
1. Offer and Quotation
(1) An offer is a promise to supply or buy goods on the terms and conditions stated. In an offer, the offeror not only quotes the price of the goods he wishes to sell or to buy but also indicates all necessary terms of transactions for the offeree’s consideration and acceptance.
5
h LOGO
Part One
4. The Contents of an Offer
A satisfactory offer usually includes the following: (1) an expression of thanks for the inquiry, if any (2) the name of commodities, quality, quantity, packing and specifications (3) the details of prices, discounts and terms of payment (4) a statement or clear indication of what the prices cover (5) the date of delivery (6) the period for which the offer is valid