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酒店英语1教学课件Unit 8 Laundry Service

酒店英语1教学课件Unit 8 Laundry Service
laundry services
Unit 8 Laundry Service
Section A :Warming up
Are you familiar with the following clothing? Identify the following pictures,
Using the words or phrases below.
L: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry charge.
G: That sounds quite reasonable. I hope there’ s no damage at all. L: Don’ t worry, sir. The Laundry Department has wide experience in
to collect it. G: Yes, I have. L: Please leave it in the laundry bag behind the bathroom door. G: OK. I will. L: Please notify in the laundry list whether you need your clothes ironed, hand-
Unit 8 Laundry Service
Section C: Dialogues
Dialogue 1 Explaining How to Get Laundry Service
L=laundry attendant G=guest L: Excuse me, Mr. Bellow. Have you got any laundry? The laundryman is here

酒 店 服 务 英 语 ppt课件

酒 店 服 务 英 语 ppt课件

安抚 显示 财政的,财经的 满意 入住/离店 离开日期 保证 顾客 会议 议程,节目 残疾的 设施 轮椅 取消
Front
• Words:
• (29) favorite • (30) airy • (31) banquet • (32) patio • (33) salon • (34) souvenir • (35) convenience • (36) consider • (37) overweight
坐落于 观光 发票 多付 规章 坚持 请求 过错 替换 吵闹的 走廊 介绍册 拒绝 电梯
Front Office
Words:
(85) loan (86) carpet (87) afford (88) misunderstand (89) wheelchair (90) unfortunate (91) babysitter (92) bleed (93) slip (94) detail (95) destination (96) appreciate (97) average (98) delegate
Front
笼头 胶水 特征 建筑 主管 杂务工 书架 打字机 分机 行李箱 舒适 信封 池塘 香烟
Office
Front Office
Words:
(71) locate • (72) sightseeing • (73) invoice • (74) overpay • (75) regulation • (76) insist • (77) request • (78) fault • (79) replace • (80) noisy • (81) corridor • (82) brochure • (83) refuse • (84) elevator

酒店专业服务英语PPT课件

酒店专业服务英语PPT课件
it’s a local bean curd dish.
Module 3 Handing Complaints
Dialogue
Guest: Bean curd, you mean tofu?
Handing Requests 回复请求
Handling Requests –Key Words 回复请求-关键单词
Wake up call /Morning call 叫早电话
Follow
跟随
Bill 帐单
Bathroom
浴室
Blanket
毯子
Computer
电脑
Upstairs
Substitutions Thank you for letting us about this problem 感谢您告诉我们这个问题。 The service in this hotel has been very poor. 这家酒店的服务太差了。 I want to talk a manager. 我要和经理谈谈。 The room next door is too loud. I can’t sleep! 隔壁房间太吵，我没法入睡。 I’m upset about the temperature in my room. 我的房间温度让我觉得不适。
Thanks 致谢
Thanks –Key Words 致谢-关键单词
Understanding
Valuable advice 意见
Appreciate 激
Support 支持
Assist 协助
No problem 问题
It is the least I can do 一桩
理解 宝贵
Recreation Department Engineering Department Security Department

商务英语翻译(英译汉)第1单元 关于商务英语PPT课件

商务英语翻译(英译汉)第1单元 关于商务英语PPT课件
3
• 商务英语蕴涵各种商务活动内容、为从事国际商 务活动的人们所认同和接受、适合国际商务活动 交际需要。
• 它融较强的实用性、较强的专业性和明确的目的 性于一身。
• 它包括语言知识、交际技能、专业知识、管理技 能和文化意识等核心内容。
4
• 在当今经济全球化的社会里，包括技术引进、对 外贸易、招商引资、对外劳务承包与合同、国际 金融、涉外保险、国际旅游、海外投资、国际运 输、商业广告等在内的各种商务活动中，所使用 的英语都称之为商务英语。
capital as necessary to help prevent Daiei’s stock price from plunging.
，这种担心一直挥之不去。
14
• The bank is expected to allocate part of the capital to repay its debts.
• 译文：人们期盼该银行调配部分资金来偿还其债
务。 • The major four banks view the reduction in
11
• 2）由于商务文书（如合同、信用证、谅解备忘 录等）既属于法律文本，又可归为商务文本中 （因为它直接或间接涉及到经济利益的获取与丧 失）。众所周知，法律文书具有规范、约束等公 文性质，故其中会使用一些非常正式、非常冷僻 的大词或古老的短语，以体现法律文书的正式性、 严肃性和客观公正性。因此，该类文书中，就会 使用prior to或previous to，而不使用before；使 用expiry，而不使用end；使用certify，而不使用 prove；使用solicit，而不使用seek等。
5
• 与商务英语平行的还有其他社会功能变体或语言 变体：法律英语、医学英语、学术英语、科技英 语等等。如果再细化的话还有建筑英语、民航英 语、金融英语等等。

Unit 2 Hotel Serviceppt课件

Unit 2 Hotel Serviceppt课件

9
Listening and Speaking
5 Listen and complete the dialogue.
A. May I have your name and room number?
B. How many tickets do you need?
C. Which flight would you like?
4
Extended Activities
5
Culture Corner
6
My Progress Check
3
Warming up
1 Listen and match.
4
Warming up
2 Listen and choose.
1. The guest falls over because ____.
—Would you like a room with _tw_i_n_b_e_d_s_ or a double bed? 3. May I _h_a_v_e_a__lo_o_k__a_t your ID card? 4. Please _fil_l _in_ this form and then give it to me.
12
Reading and Writing
2 Read the dialogue with these questions in mind.
1. What’s the matter with the whole building? 2. What does the receptionist ask Mr Pan to do?
Clerk: You’re wpelalcnoemeti.cPkeletaysoeuchbeocokkteodm. ake sure 为客Mr人tPh预iasn订is: t机hTe票htaic/nkke火tyy车oouu票vwe时arny，temd一.uc定h!要记 录客Mr人Pa的n:C具Ole体Kr.k要L:e求tYm，oeu如’sree：ew. U航eAlc班o80m号2e/t.o车PBloe次sat、sone,目cahneck to 的并地请C、客le日人rk:期核eTIt、实chtoaen舱k。reoesm别最itmwoyis/后-fafac. 铺nlaTk，atthese别9es要ds:3ds.u、记0earate数ae录tm.toh量B.客fiusf（lti人giwshqh的ttuehiasr姓ene1ttii名5istcyStk）和heeept，tdyeaomtueb?er. 房间Mr号Pa，Mn:r也OP可ha,n以t:ha请t…’s客fin人e.留Th下an电k 话yo号u s码o m，u以ch方. 便联C系le。rk: My pleasure.

酒店服务英语PPT课件

酒店服务英语PPT课件
Ruising.butterfly
•
Ruising.Butterfly hotel
2021
1
Everyday English(常用表 达)
1.Addressing（称呼）
• first name / given name 名字
surname / family name / last name 姓
• full name 全名
• 英语中人名的顺序为 “名字+姓氏”
• name and initials姓名缩写
• 如：Brown T.E.
•
Yi Jianlian 缩写为 JL Yi
2021
2
英语中常用的称呼语
1）对男士的称呼，常用 Mr.加上姓氏, 如：对John Brown 先生应称为 Mr.Brown（布朗先生）
2）对女士的称呼，常用Mrs. Miss 或 Ms. 对不同的对象应使用 不同的称呼：
11) Is there anything else I can do for you? 有什么能为您效劳吗？
12) There is a washroom at the end of the corridor. 洗手间在走廊尽头。
2021
19
Dialoge
• A: Good afternoon, madam. May I help you?
• Housekeeping Department • （客房部）
• Food & Beverage Department • （餐饮部） • lobby 大堂 restaurant 餐厅
2021
8
Clerk（人员）
• general manager（总经理）

《商务英语课件》培训PPT


公司 协议 谈判 项目
企业 合同 会谈 计划
商务英语表达
常用短语
Could you please send me the latest sales report?
Let's schedule a meeting for next week.
习惯用语
It's time to think outside the box.
Let's get down to business.
商务谚语
A bird in the hand is worth two in the bush.
Action speaks louder than words.
Байду номын сангаас
商务英语写作
报告写作
学习如何撰写专业的商务报告。
电子邮件
掌握商务电子邮件的格式和写作 技巧。
学习商务场合的礼仪行为， 提高职业形象。
3 国际商务
了解不同国家的商务实践和文化特点。
提高商务沟通能力的最佳实践
阅读商务材料
每天阅读商务新闻和文章， 增加词汇量和理解能力。
参加商务活动
参加会议、培训和社交活动， 扩展人脉和经验。
练习口语
与英语母语人士进行实践对 话，提高口语表达能力。
商务信函
了解商务信函的常见写作规范。
商务英语口语
1
会议技巧
学习主持会议的技巧和流程。
演示技巧
2
掌握制作有效演示文稿的技巧。
3
谈判技巧
了解商务谈判的策略和技巧。
商务英语听力理解
提高商务英语听力能力，加强理解和沟通能力。
商务英语文化意识
1 跨文化交流

饭店服务英语PPT课件

第4页/共48页
第5页/共48页
Leading-in
The Front Desk is the window and nerve center of a hotel where guests will be registered and assigned rooms, luggage handled, information provided and checkouts processed.
• Vacant • [a.空的;未被占用的] • book you into • [为你预订……] • walking distance • [n.步行距离]
• [按照；根据]
第12页/共48页
Words for This unit • tour leader • [n.领队] • Clerk • [n.书记员；办事员] • Schedule • [n.时间表,时刻表] • check-out time • [n.结帐时间] • morning call • [n.叫醒电话] • Notify • [vt.通知,告知;报告] • Deposit • [n.定金]
• Li: 138 US Dollars. Will that be all right? • Brown: Yes, that will be fine. Thank you.
第2页/共48页
Revision: Make a dialogue
• Li: With pleasure! May I have your name and your telephone number?
registration form? B: I'll take care of it. (Filling out the from) Here you re. Is it all right? R: Yes, thanks. How are you going to pay, in cash or by credit card? B: Could I pay with travellers checks? R: Certainly. Here's the key to Room 908 and your room cards. Please keep them.

商务英语案例之帆船酒店PPT课件


outstanding artist.I admire his boldness very
much.
4
Design and designer
Burj Al Arab was designed by architect Tom Wright of WKK Architects. The design and construction were managed by Canadian engineer Rick Gregory also of WS Atkins. Construction of the Island began in 1994. It was built to resemble the sail of a dhow, a type of Arabian vessel. Two "wings" spread in a V to form a vast "mast", while the
construction of Burj Khalifa, which is now the
tallest free-standing structure in the world,
world's tallest building.In the people's eyes in
Dubai,he is not only their chieftain but also an
5
Tom Wright
Tom Wright is a British architect and the Burj Al Arab is his most famous design.In his opinion,a landmark must be of simple but special shape so that people can determine it's location in a few simple lines,just like :

PPT电子教案：酒店服务英语


27. remind … of 提醒
28. restriction 限制
29. employee 雇员
30. detailed 详细的，有关细节的
31. way of payment 付款方式
32. upper department 上级部门
33. deal with 处理
34. transaction 交易，转移
44. verify 核实
45. courteously 有礼貌地
46 possess 拥有
48. appearance 仪表
49. adaptability 适应性
50. elegant behavior 优雅的举止
51. above all 最重要的是
Job Description of Bell Service
Part Ⅱ Dialogues
1. Welcoming a Guest 2. Leading the Guest to the Room 3. Delaying in Delivering Bags to the Room
Part III Words & Phrases
19. various 各种各样的
20. keep/ bear … in mind 记住
21. attention 注意力
22. explanation 解释
23. be aware of 留心，注意
24. requirement 需要，需求
25. solve 解决
26. be satisfi ed with 对……满意
single room 单人间
double room 双人间
twin room 双床间
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the service of "suitable"
提供更个性化服务： 建立客人档案，记录客人的喜好，提
供”适当恰好“的服务。
2
delicous food
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3 Provide professional
management and services
提供专业化管理和服务
20
Opportunities
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Chinese food
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Western food
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The buffet
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4
Entertainment services
娱乐服务
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1
chess and card room 棋牌室
2
The swimming pool , gym
游泳池。健身房
1 Rapidly development of tourism in our country,
the hotel is one of the basic of tourist industry，so it also get development opportunities旅游业在我国快速 发展，而作酒店为旅游业基础产业之一，酒店也将随之获
5
Provide a pillow menu
4
room
service
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2
Clean the room everday
3
Laundry service
9
3
Food and beverage service
餐饮服务
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Different kinds of food
1 Chinese food 2 western food 3 The buffet
得空前的发展机遇
2 3 A growing number of travelers through the network
reservation independently. 越来越多的旅行者通过网络自主预定房间。 The hotel can get the benefit by improving the
network evaluation 酒店可以通过提高网络评价获得收益
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LOGO
Thanks
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the Service of hotel
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CONTENT 目录
1
Hospitality services
接待服务
Room service
2 客房服务
3 Food and beverage service
餐饮服务
4
Entertainment services
娱乐服务
Opportunities and strengths
5 机遇和优势
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2
精品资料
• 你怎么称呼老师？
• 如果老师最后没Байду номын сангаас总结一节课的重点的难点，你 是否会认为老师的教学方法需要改进？
• 你所经历的课堂，是讲座式还是讨论式？ • 教师的教鞭
• “不怕太阳晒，也不怕那风雨狂，只怕先生骂我 笨，没有学问无颜见爹娘 ……”
• “太阳当空照，花儿对我笑，小鸟说早早早……”
Sauna massage room and
beauty salon 桑拿室和美容沙龙
3
Cafe 咖啡厅
4
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5
Opportunities and strengths
机遇和优势
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Strengths
1 Provide personalized
service：
Establish scientific guesthistory, record the guest's likes and dislikes, provide
1
Hospitality services
接待服务
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Hospitality services
Such as parking, luggage transport, foreign currency exchange service, fax service, valuables deposit service, typing and printing, and all kinds of conference reception services.
如停车、行李运送、外币兑换服务，图文传真服务，贵重物品存放服务，打字和打印，及各种会议接 待服务等。
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6
2
Room service
客房服务
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7
Arranged
6
marriage room
1
Different kinds of
room
Dining service, wake up service