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6.Practice
Complete the following questions using the words below.
1). you/ take/ a seat? Could you take a seat, please?
2). where/ the patient/ live? 3). she/ have any allergies? 4). who/ examine/ the patients? 5). I/ have/ an appointment/ for tomorrow morning? 6). they/ have/ private insurance? 7). what/ be/ your address? 8). you/ show me/ the cut?
CT scan
CT室
Dermatology 皮肤科
Internal Medicine MRI Scan Neurology Oncology Ophthalmology
内科 磁共振成像室 神经科 肿瘤科 眼科
Psychologist Pulmonologist Radiologist Toxicologist Urologist
sure the doctor can see you. But first I need some personal details ...
e ANNA Oh, I see. Could I have a look, please? f PAUL Sure. g PAUL Yes, that’s why I'm here. h PAUL Err ... no, I don't. You see, It's an
Tuesday. JEAN Ah. Then how about Wednesdays?
UTA I'm afraid we're closed on Wednesdays. JEAN Oh dear. UTA Is 10 o'clock on Thursday OK? JEAN Let's see. Well, it's a bit early. UTA Could you come at 11 o'clock, then? JEAN How about 11:30? UTA That's fine. Could I have your name, Please? JEAN Yes, it's Jean White, Mrs. Jean White. UTA OK, Mrs. White. See you on Thursday at 11:30 JEAN Thank you very much. Goodbye. UTA Goodbye.
6 Yes, it’s … 8 No, but … my E111 form.
10.Role-play
Student A turn to file 2 on page 78 and Student B turn to file 7 on page 80.Follow the instructions and make appointments.
twelve.
.
10.A foreign patient
Work with a partner. A British holiday-maker comes to your
surgery for the first time. Make a dialogue.
Receptionist
Patient
Unit I At the Surgery
At the Surgery
1
Vocabulary
2
Lead in
3
Practice
4
Grammar Check
5
Extra Material
Vocabulary
Anesthesiology 麻醉科
Bacteriology 细菌室
Cardiology 心脏科
Activities
read magazines discuss medical problems make appointments give injections answer the phone examine patients analyse blood stitch cuts give urine samples
Are these statements true or false? Correct the false statements.
1). Jean phones to make an appointment for Wednesday.
2). The appointment book is full on Tuesday. 3). The surgery is closed on Thursday. 4). Jean makes an appointment for half past
9. Making appointments
A patient telephones the surgery to make an appointment. Listen to the dialogue and answer the questions. UTA It's Dr Hehn's surgery. Good morning. JEAN Oh, good morning. Uபைடு நூலகம்A Can I help you? JEAN Yes. I'd like to make an appointment, please. UTA Certainly. Is Friday morning OK? JEAN Oh. Don't you have anything earlier? Tuesday, say? UTA One moment. No, I'm sorry, but we have nothing free on
❖4). the doctor/ stitch/ cuts. ❖5). they/ analyse/ blood/ at a laborator ❖6). you/ give/ injections? ❖7). receptionist/ not take/ X-rays ❖8). surgery/ open/ at 6 a.m.? ❖9). patients/ make/ appointments?
4.A new patient
Paul Holloway is a British builder who works in Germany. He is at Dr Hehn's surgery where Anna Schwarz works as a doctor's assistant. Put their conversation into the correct order and then listen to the recording to check your answers. Start with
5. Asking for personal details
Below is Paul Holloway’s patient record Anna’s computer. Listen to the dialogue and write down Anna’s questions in your Exercise book.
C.
a ANNA Do you have an appointment?
b ANNA Oh, that doesn't look too bad. But I think it might need stitches.
c ANNA Good morning. Can I help you? d ANNA Ok. Well, we're not very busy so I'm
emergency. I cut my hand at work.
i PAUL Yes, I'd like to see the doctor, please.
Are these statements true or false? Correct the false statements. 1 Paul has an appointment. 2 Paul needs stitches on his hand. 3 The practices is very busy. 4 Paul needs some personal details.
❖Start like this ❖A I make appointmens. What about you? ❖B I make appointment,too. I don't examine
patients but I sometimes ...
People
doctor's assistant receptionist doctor patient nurse lab technician
1 Good morning
2 Good morning
3 Can … ?
4 well,…a cough and I need to … .
5 Could … name and address, … ?
7 … insurance in Germany?
9 Thank you. Could … waiting room
Practice
2.Practice
❖Use the information below to make ❖complete sentences.
❖1).the surgery/close/at 4 p.m. ❖2).the doctor/answer/the phone? ❖3).I/not measure/blood pressure.
8. Taking personal details
Work with a partner. Student A turn to file 1 on page 78. Student B turn to file 6 on page 80.Find out what is wrong with your partner, take all his or her personal details and complete a patient record file.
精神病专家 呼吸科专家 放射科医师 毒理学家 泌尿科医师
Lead in
1.The surgery
Say what people do in the surgery. ❖Start like this ❖Patients read magazines in the waiting room
❖Work with a partner. Tell your patner which of these activities you do at work.
3.At reception
Label the photo with the words below.
Work with partner. Which pieces of office equipment does your partner use?
❖Start like this ❖A What equipment do you use at work? ❖B I use a computer and ... ❖A Do you use a ...
7. Working with words
Unscramble the words to complete the sentences.
1). I'm afraid I have an REGLALY to cats! 2). I have a terrible DEHEACHA. 3). My daughter's YAH REFEV is very bad this year. 4). I've got a bad CHAMOTS-EACH. 5). My son has got a VEERF. 6). I have a bad GUCOH. Maybe it's bronchitis.
