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酒店英语培训

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Chapter 1. Courtesy English Unit 1 ： GREETING & H4AEWELLS • VOCABULARY welcome 欢迎 friend 朋友 farewell 告别 identify 识别 definitely 肯定 safe 安全的

enjoy 喜欢 pleased 高兴 sure 当然

trip 旅游 weekend 周末 again 再

look forward D 盼望 satisfaction 神扣、

• PHRASES ON THE JOB

Good morning Good afternoon Good evening Welcome back Hi 早上好 下午好 晚上好 欢迎冋来 嗨 Hello How do you do? I low are you? Fine, thank you, and you?

你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? Good-bye Good night Good-bye for now 很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. It was nice seeing you. 很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。 Have a good weekend Have a safe trip Have a good day Hope to see you again 周末愉快。 一路平安。 祝您愉快。 希望再见到您。 Thank you for coining (Thanks for coming) Look forward to seeing you again 感谢光临。 盼望再见到您。

. LISTEN TO THE CONVERSATION Listen to the guest and then fill the gap in each sentence. The guest's name is . The staff's name is . The guest will today. He'll live in next time he comes.

. TALKING TO THE GUEST Staff: Good morning. Mr. Smith. How are you today〉？ Guest: Good morning. Jane. I in fine, thanks, and you? Staff: I rn fine too. Are you checking-out today? Guest: yes, I think so Staff: Did you enjoy your stay here? Guest: Yes, I did. Staff: I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here. Staff: Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. 「II definitely come to the Sheraton next lime I m in Tianjin.

PAIR WORK Find a partner and play the roles of the staff and the guest who will be on holiday soon.

OXFORD HUMOUR The more I study, the more I know. The more I know, the more 1 forget. The more I forget, the less I know. So why study?

UNIT 2: INTRODUCTIONS VOCABULARY .introduce 介绍 h叩py 高兴 spell out 拼写岀来 meet 会见 glad 高兴 first name 名

pleased 高兴 nice 很好 last name 姓

certainly 当然了 pleasure 高兴 enjoy 喜欢

PHRASES ON THE JOB LISTEN TO THE CONVERSATION TALKING TO THE GUEST： Staff: Good morning, sir. May I know your name? Guest: Certainly. My name is John Smith Staff: Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff: How do you do Mr. Parkinson? Welcome to our hotel Guest: How do you do? Very nice (o meet you. Staff: Hope you'll enjoy you stay here.

My name is John Smith 我叫约翰.史密斯。 I'm Mary Copper 我叫玛丽•库伯。 Let me introduce you to John Smith 我把你介绍给约翰.史密斯。 I'd like you to meet Mr. Thomson. 希望你认识一下托玛斯先生。 Have we met before? 我们以前见过面吗？ It's nice to meet you. 很高兴见到您。 I'm pleased to meet you 很高兴见到您。 rd like to introduce you to Mary Copper. 我想把你介绍给妈丽。 I don't think we've mer before 我想我们以前没见过。 You're new here, aren't you? 你是新来的，对吗？ It s nice meeting you. 很

高兴见到您。 I'm glad to meet you. 很高兴•见到您。 Guest: 1 think I will Staff: See you later. Guest: See you.

PAIR WORK Introduce yourself to a partner.

EXERCISE Put in articles where needed.

A: Would you like cold milk? B: Yes, please. I'd like glass of beer if you ve got it. A: 1 11 go and have a look in kitchen. Yes, there's hottie here, but it isn't cold B: Never mind. Can I have piece of ice in it? A: Sure. There is quite a lot in refrigerator.

IDIOMS： No pain no gain. As busy as a bee. Hand and foot. As proud as a peacock. As hungry as a wolf Beat about the bush.

UNIT3: APOLOGIES VOCABULARY Excuse 原谅 apologize 请求原谅 mistake 借误 forgive 原谅 mind 介意 assure 保证

sorry 对不起 Right away 马上 happen 发生

bill 帐单 check 检査

PHRASES ON THE JOB

Excuse me Pm sorry please forgive me. Th" Ok 打扰一下。 对不起。 请原谅。 没什么。 I do apologize That's all right Please accept our apology. 我很抱歉。 没关系。 请接受我们的歉意。 Would you please wait a moment? Would you mind waiting a second? 请稍等好吗？ 请稍等好吗？ I didn't mean for that to happen. I assure you it woif t happen again. 4

我是不想出这种事的° 我向您保证以后不再发生这种事0 TALKING TO THE GUEST Guest: Excuse me. I (hink there is a mistake in my bill.. Staff: r in sorry to hear that, ril check for you right away Would you please wait a moment? Guest: OK. ( a moment later) Staff: I do applogize, Mr. Smith. There is a mistake in your bill. I assure you it won t happen again. Guest: Well, that's all right

EXERCISE Put in the missing word.

Mr and Mrs Miller are from Austria. They often go shopping without their Gennan guide.But they can't to the taxi driver as they can a word of Chinese.They don't know how to him where they want to go. And the driver doesn't know how to to them because he dosen*t German. Mr. Miller to himself. " I wish I could some Chinese/4

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酒店英语培训教材(共36页)

酒店英语培训教材(共36页)

珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。

Nice to meet you. 很快乐见到你。

Welcome to our hotel. 欢送光临我们酒店。

Have a good time. 祝您在酒店过的愉快。

●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。

Sorry, he is no in at the moment. 对不起，他暂时不在。

I beg your pardon? 对不起〔我没听清楚〕。

Could you speak a little slower, please？请您稍微讲慢一点。

●答谢用语 Thanks and answerThank you. 谢谢。

It’s very kind of you. 谢谢，您真客气。

You are welcome. 不用谢。

It is my pleasure. 非常乐意为您效劳。

I am at your service. 随时为您效劳。

That is all right. 没关系。

●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。

酒店组织英语培训的流程

酒店组织英语培训的流程

酒店组织英语培训的流程English:The process of organizing English training for hotel staff typically involves several steps. Firstly, the hotel management needs to assess the needs of the employees in terms of English proficiency and communication skills. This can be done through surveys, interviews, or assessments. Once the needs are identified, a training plan is created with specific learning objectives and goals. The next step is to select a training provider or instructor who specializes in teaching English for the hospitality industry. The training itself can be conducted through a variety of methods such as in-person classes, online courses, workshops, or webinars. It is important to track the progress of the employees throughout the training program and provide feedback and support along the way. Finally, the effectiveness of the training is evaluated to determine if the objectives were met and if there was a positive impact on the employees' English skills and job performance.Translated content:酒店为员工组织英语培训的流程通常包括几个步骤。

酒店客房部-客房部英语培训资料

酒店客房部-客房部英语培训资料

客房部英语培训资料※Making up the room（清洁房间）RA: Housekeeping, may I come in? 我是服务员，可以进来吗？G: Sorry, I’m busy right now. Can you come later? 抱歉，我现在正忙。

你能等会儿来吗？RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？G: About 10:30 in the morning. 上午10:30 左右。

RA: I will come over after 10:30。

好的，那我10:30 后再来。

RA: Housekeeping, may I come in and make up your room now?我是服务员，可以进来清洁房间吗？G: Could you wait a few minutes please? 请等会儿好吗？RA: Certainly. Madam. When would you like me to come over? 好的夫人。

何时您方便我过来呢？G: In 15 minutes. 再过15分钟吧。

RA: I’ll be back in 15 minutes. Can I take your laundry now or later? 15分钟后我再来。

现在能收洗衣吗，或是等会儿。

G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。

H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。

房务中心。

请问现在可以打扫您的房间吗？G: No, not now. Thanks. 现在不要。

谢谢。

最新酒店英语培训方案-酒店培训方案

最新酒店英语培训方案-酒店培训方案

酒店英语培训方案-酒店培训方案
随着国家经济的迅猛发展，国内旅游业日渐兴旺，酒店行业更是百花竞艳。

为了与国际社会接轨，进一步提高酒店的服务质量和树立良好的社会形象，以更好的姿态迎接未来的挑战，我司决定开展提高员工基本英语口语水平的培训。

现拟定公司员工基本英语口语培训方案如下：
一、培训目的：
1、提高员工基本英语口语水平，以进一步提高酒店的服务质量和树立良好的社会形象，增加酒店的竞争优势。

2、改善酒店各级各类员工的知识结构、提升员工的综合素质，满足酒店的快速发展需要，更好的完成酒店的各项工作计划与工作目标。

3、加强酒店各级各类员工职业素养与敬业精神，增强员工服务意识与服务水平，打造高绩效团队，提高工作效率。

4、提升公司凝聚力、吸引力、向心力和战斗力，为公司进一步发展储备相关人才。

二、培训原则：
1、以酒店战略与员工需求为主线。

2、以素质提升与能力培养为核心。

3、以针对性、实用性、价值型为重点。

4、坚持理论与实践相结合、学习与总结相结合。

5、坚持酒店内部培训为重点。

三、培训职责：
由人力资源部负责酒店的各项培训工作，而各部门主管从旁协助。

各项培训工作包括培训制度的拟定、培训体系的建立、培训流程的完善、培训计划的制定、培训通知的发送、培训的组织实施、培训的跟踪与反馈、培训效果的评估与总结等工作。

四、培训准备：
(1)做好前期宣传，让员工明白培训动机，与培训的意义及带来的收益。

(2)针对员工工作岗位的特殊性，挑选有必要进行培训的员工，以及做好人员配置工作。

1。