《酒店情境英语》M3U6Room Service教案
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教案授课日期周次课次授课班级课时课型①New 课题名称Module 3 Unit 6 Room Service 执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of room service(2) master the new words in the dialogues(3) master dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of room service(2) Ss can learn basic room service procedures(3) Ss can learn some basic room service skills二、教学重点与难点教学重点：(1)To present the knowledge of room service(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1）ReviewWhat are the procedures of the paying the bills?Ask students to play the roles2）Look and match:spring rolls cart Western breakfast toastporridge fried egg waiter cocktailsteamed dumpling sausage Chinese breakfast1. spring rolls2. steamed dumpling3 porridge4. sausage5.fried egg6. cocktail7. toast8. Western breakfast9. Chinese breakfast10 cart11 waiter3）Keep these important tips in mind when serving:Greet the guest by phone and offer your help.Ask the guest’s name and room number.Take room service orders for the guest.Repeat the order.Mention the estimated delivery time.Thank the guest for orders.Ask the permission to enter the room.Serve the order.Make the way of payment.Collect the trolley/tray from a guest room.2. Pre-task:1. Good morning, Room Service. Andy speaking. How may I assist you？早上好，客房送餐。
我是Andy。
有什么可以为您服务的吗？2. May I know who’s calling please?请问，怎么称呼您？3. Thank you, sir. Your order now is…先生, 谢谢您的点单，您的单子是…4.Your order will be with you in approximately 30 minutes.您的点单30分钟内会送到。
5.Would you like to sign the bill?请您在这儿签单，好吗？6. Good morning. Room Service. May I enter your room?早上好，客房送餐服务，可以进入您的房间吗？7. Good morning, Room Service. May I enter your room? My name is … I have brought your room service order.早上好，客房送餐服务，可以进入您的房间吗？我是…我给您送餐来了。
8. Room service is available 24 hours a day in our hotel.我们酒店提供24小时客房送餐服务。
Let’s study dialogues:Dialogue 1:What kind of breakfast does the guest want?What is the guest room number?What would Mr. White like to order?What else does the guest want?Dialogue 2:Listen and answer questions:What kind of breakfast would the guest like to order?How would the guest like eggs to be cooked?When would Mr. White like the food to be served?What’s his room number?Dialogue 3:Listen and answer questions:What kind of service is mentioned in the dialogue?Where does the waiter set down the food?How does the waiter tell the guest to deal with the plates?How does the guest pay for his meal?Answers to the exercises:1. A: Listen to the first dialogue and complete the form below.Room Service OrderGuest Name Tom WhiteRoom Number Room 908Sort of Breakfast the Continental breakfastKind of Bread croissantCoffee/Tea CoffeeSort of Juice Grapefruit juiceType of Eggs/Cereal oatmeal porridge with warm milkB. Listen to the dialogue and fill in the blanks.A: It’s room service. May I come in?B: Yes, come in, please.A: I have your room service order. Where would you like me to put it?B: Just put it here.A: Would you like me to pour tea for you?B: Yes, please.A: When would you like me to pick up the tray ?B: About 2 or 3 hours, thank you.A: Please leave your tray outside your room. You also can call room service to ask us to get them for you. B: I will call you then.A: Thank you, sir. Could you sign the bill here? Good night. Enjoy your meal.2. Match the English expressions in Column A with their Chinese meanings in Column B.1.B2.H3.G4.J5.A6.F7.K8.I9.E 10.C 11.D 12.L3 Put the following service procedures into correct orders.Make suggestions;Repeat the guest order;Greet the guest by phone and offer your help;Thank the guest for placing the orderAsk about the guest’s name, room number and delivery time3-1-5-2-44. Practice the sentences with your partners.1. Good morning, Room Service, how may I help you?2. May I have your name and room number?3. What would you like to order?4. We have Western and Chinese breakfast, which one do you prefer?5. May I enter your room?6. Could you please sign the bill?7. I have brought your room service order.8. What time would you like me to pick up the tray?9. Where shall I put the tray?10. I have your room service order.11. Would you like to sign here?12. Please leave your tray outside the door.5. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions.1. When you ask the guest what he would like to have...What would you like to order?2. When you want to know about the guest room number...May I know your room number?3. When you ask about the time to deliver the food…When would you like it to be delivered?4. When you tell the guest how to collect the tray...Please call the room service when you finish your meal.We will collect it later.5. When you ask the guest to sign the bill...Could you please sign here?6. Complete the following dialogue.A: Good morning. Room Service. May I help you?B: May I book room service for breakfast?A: May I know your name and room number?B: Herry White in Room 1012.A: What would you like to order for your breakfast?B: Just some bread.A: Milk or coffee?B: Black Coffee, please.A: Bread with butter or honey?B: With honey, please.A: For how many people?B: Just one.A: Black Coffee, some bread with honey, anything else?B: No ,thanks.A: Thanks, your food will be sent to your room in a minute.7. Translate the following sentences into English.1. 我们酒店提供24小时送餐服务。
