ITIL Excel工具

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ITIL Maturity Assessment
What is a Maturity Assessment and why do we need to do it?
The ITIL Framework is based upon a number of various Processes. The Framework also include a model
to measure how well your current Processes perform towards the ITIL Framework.

It is based upon a number of Questions per process, where depending on the answer given, a weighting
is done. Based upon this weighting it is possible to see how close, or far from, the current Processes are
compared to the ITIL Framework.

The Result of the survey will help you with Scoping and Prioritization when definging your Service Management project.
This supplied Assessment sheet allows for 4 different people to take part in the Questionnaire, however this
is easily extended if you so want. This customization has to be carried out by yourself though.

Simply start the survey by using the buttons above. Introduction will provide you with some more details.
agement project.