酒店专业术语参考说明

酒店专业术语参考说明2007-12-14 17:33组织机构：中文英文英文全称酒店Hotel Hotel前台Front Desk Front Desk总服务台Front Office Front Office客房部Housekeeping Housekeeping预订部Reservations Reservations餐务部F&B Dept. Food and Beverage 人事部Personnel Personnel工程部Engineering Engineering维修部Repair andMaintenanceRepair and Maintenance销售部Sales Sales宴会部Banquets Banquets财务部Accounting Accounting办公室Office Office商务中心Business Center Business Center安全保卫部Security Security综合部Miscellaneous Miscellaneous电脑中心Computer Center Computer Center程控机房PBX / PABX Telephone Department餐厅Restaurant Restaurant酒吧Bar Bar桑拿Sauna Sauna咖啡厅Coffee Shop Coffee Shop洗衣房laundry laundry游泳池Swimming pool Swimming pool理发厅Barber shop Barber shop美容厅Beauty Salon Beauty Salon健身俱乐部Health club Health club娱乐中心Recreation Recreation客房Room Guestroom营业点POS Point of Sale客房：单人间Single Single 由一个人占用或使用的房间，其中有一个或两个单人床双人间Double Double 两个人占用或使用的房间，其中有一个双人床或两个单人床豪华单人间Queen Queen其中有一个豪华单人床，可以一个人住也可以两个人住特豪华单人间King King其中设有一个特大号豪华单人床，可以一个人住也可以两人住三人间Triple Triple 由三人住的房间，其中设有一个双人床和一个活动折叠床或是两个单人床和一个折叠床四人间客房Quad Quad or Quadruple由四人住的房间，其中设有两个以上单人床双人套间Twin-DoubleTwin-double orDouble-Double室内设有两个双人床，有时设有两个豪华双人床；可以一个人或多人居住两用套间Studio Studio室内设有一个活动长沙发床，既是长条沙发也可以变换成床。

同时室内也可能设有另外一个床小套间Mini-Suite Mini-Suite orJunior Suite室内设有一个床并附设有会客室（或起居室）的单人房间。

有时，卧室与会客室分开大套间Suite Suite 室内有一个客厅或起居室并有一个或多个卧室标准间Twin Twin 室内设有两个标准床，可以一个人住也可以两个人居住。

室内连房Conn. Room Connecting Room大套间内设有两个以上的房间，各房间之间有门相连，客人室内活动方便室外毗连房Adjo. Room Adjoining Room室内没有门相连，但是室外是两门毗连海滨小舍Cabana Cabana 与游泳池或海滨毗连的客房免费房Comp Complimentary 无需付费的房残疾人客房HandicapRoomsHandicap Rooms 专门为残疾人准备用的客房自用房House Use House Use 饭店员工占用而无需付费的房迎送好客套间HospltalitySuiteHospltality Suite 即通常用于款待的多功能小套间大厦屋顶套间PenthouseSuitePenthouse Suite 大厦屋顶套间，可俯视城市风光维修房OOO Out-of-Order 暂时不能用的房间，或因为需维修非卖房OOI Out of Inventory 由于某种原因而较长时间不能出租的客房脏房Dirty Dirty 未清扫客房清扫房Clearing Clearing 正在清扫的客房清洁房Cleaned Cleaned 已清扫过的房已检房Ready Ready 已检查客房（清洁房一般也是已检房）可用房V/C Vacant and Ready 可随时出租的客房占用房Occupied Occupied 包含已占用（O/I）和预订占用（O/R)延长停留客房Stay-over Stay-over 下榻过夜的客人未整理房On-Change On-Change *一般用Dirty 已租用但客人未使用房Sleep-out Sleep-out客人已被登记下榻并付款，但客人并没有在里面居住跑帐房Skipper Skipper 客人已经离开饭店，但没有付款结帐错误占用房间Sleeper Sleeper 客人已走，但前台没调整占房标志客人暂时不能进入房Lock-out Lock-out房门已经被锁上或已经加上安全锁。

此时客人使用饭店的客房钥匙已经不能进入房间房类Type Type房号RoomNo RoomNo 房价代码RateCode RateCode 价类Class Class房价Rate Rate门市价List Rate List Rate 酒店报价单或对外公开报价的价格房数Rooms No. Rooms 客人租用的房间数目占用数Occupied Rooms Occupied 酒店已住客房和已被预订房的数目批准出Authorized Rooms Authorized 酒店批准出租客房数租客房数已出租客房数Sold Rooms Sold 酒店已经出租的客房数目可用房数Available Rooms Available酒店中全部可用的客房数预订数Reservation No. of Reservation 酒店预订客房的数目其他*见房类型。

其他要求OtherRequestsOther Requests栏杆小床Crib Crib室内连房Connecting Connecting阳台Balcony Balcony折迭加床Rollaway Rollaway室外毗连房Adjacent Adjacent游泳池观景Pool overlook Pool overlook客人Guest Guest旅行社Travel Agent/TA Travel Agent 代理Agency Agency团队Group Group公司Comp. Company地区经营管理总裁Director Area Director总经理Manager General manager and ownership副总经理Assistant Mana. Assistant Manager住店经理Resident Mana. Resident Manager行政助理Admin. Assistant Administrative Assistant 区域销售主任Regional Director Regional Director地区财务总监Area Controller Area Controller客房部经理Executive Housekeeper Executive Housekeeper总服务台经理Front Office Manager Front Office Manager工程部经理Chief Engineer Chief Engineer安全保卫部经理Director Security Director Security人事部经理Director Personnel Director Personnel餐务部经理F&B Director Food and Beverage Director 销售部经理Director Sales Director Sales财务部经理Controller Controller部门副经理Assistant Front OfficeManagerAssistant Front OfficeManager宴会部主任Director of Cartering Director of Cartering餐务部副经理Assistant F&B Director Assistant Foot&Beverage Director销售部主任Sales Manager Sales Manager餐务财务主任Food&Beverage Controller Food&Beverage Controller 餐厅经理Restaurant Manager Restaurant Manager财务部副经理Assistant Controller Assistant Controller预订部主任Reservations Manager Reservations Manager服务主管Superintendent of Services Superintendent of Services 跑菜部主管Outlet Manager Outlet Manager厨师长Executive Chef Executive Chef服务员主管Executive Steward Executive Steward采购主管Purchasing Agent Purchasing Agent收银员Cashiers Cashiers夜班会计Night Auditor Night Auditor办公人员Clerk Clerk客房部经理Housekeeper Housekeeper领班Inspector Inspector客房服务员Housekeeping Staff Housekeeping Staff总服务台工作人员Front Desk Clerk Front Desk Clerk市场员SalesMan SalesMan审计人Auditor Auditor批准人Approved Approved审阅者Reviewed by Reviewed by操作员Operator Operator取消预订Cancellation Cancellation预订客人Reservation Reservation担保预订客人Guaranteed Guaranteed Reservation结帐离店客人Check-outs Check-outs预订而未到客No-shows No-shows人临时来下榻的Walk-ins Walk-ins客人散客Transient Transient过夜客人S/O Stay Over将离客人Due Due to Checkout延长下榻日期Overstays Overstays的宾客提前结帐离店Understays Understays的客人贵宾V.I.P. Very Important Person 姓名Name Name性别Sex Sex姓Last Last/Family Name名First First状态Status Status生日Birth. Birthday年龄Age Age国家Country Country电话Tel. Telephone传真Fax Fax地址Addr. Address邮政编码Zip Zip CodeEmail Email Email签名Sign. Signature班次Shift Shift团号GroupNo Group No公司号CorpNo Corporation No组Group Group帐号Accnt Account住客卡号CardId CardId市场码Market Code Market Code联系人Coordinator Coordinator联系人电话ContractPhone ContractPhone人数Pers No. Persons成人Adults Adults儿童Children Children男宾数Males Males女宾数Females Females房数Rooms No. Rooms结帐方式MOS Mode of Settle确认否Confirmed Confirmed确认方式Confirm Confirm确认日期Confirm Date Confirm Date接待方式Rece. Rece.信用限额Credit Limit Credit Limit来处Come From Come From目的地Destination Destination优惠原因Override Code Override Code公司帐号CorpAccnt CorpAccnt团队帐号GroupAccnt GroupAccnt旅行代理号TAAccnt TA Accnt客人历史档案ProfileNo ProfileNo号证件类型CertType Type of Certification 证件号码ID Identification签证类型VisaType VisaType失效日期ExpireDate ExpireDate航班号Flight Flight首选房号Prefer Room Prefer Room喜爱房风格PreferStyle PreferStyle上次住店房价LastRateCode LastRateCode代码上次住店房价LastRate LastRate特殊嗜好Habits Habits意见Opinion Opinion佣金Commision Commision佣金率Percent Percent早餐BFK Breakfast中餐Lunch Lunch晚餐Dinner Dinner客房送餐Room Service Room Service客房酒水Mini-Bar Mini-Bar客房服务Room Server Room Server 酒水Beverage/BV Beverage/BV 饮料Beverage Beverage。