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letter of complaint导学案

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Ms Wu’s Trouble
Ms Wu, an English teacher, whose students are going to graduate in June. So she is really busy with her work. However, there is something troubling her recently.
Ms Wu lives in Kaixin District, but she is living unhappily now. That’s because of her neighbor, who disturbs the life of her family.
Case No. 1: One night, Ms Wu felt so tired that she was about to sleep when she heard a loud noise from the door. She was scared. Her husband opened the door and found it was the neighbor, who was drunk and trying to open their door with keys. How terrible it was!
Case No. 2 The neighbor likes drinking and usually drinks too much. What’s worse, she usually returns home after 11:30 p.m., and will keep knocking at the door loudly, because she leaves the key home.
As a result, Ms Wu and her family can’t sleep well at night. She has to drink much coffee at work. Her daughter is afraid to stay at home alone, for she thinks bad people will open their door.
Ms Wu can’t bear it any longer. She is very very……angry. She must do something, she wants to……
Questions:
1. Who troubles Ms Wu?
2. How does the neighbor trouble Ms Wu?
3. What’s the result of the trouble?
Dear Neighbor,
I am your next door. I feel sorry to trouble you but I am afraid that I have to complain to you that you have caused me some .
The reason for my dissatisfaction is that you my family at night. For one thing, once you and tried to open our door mistakenly. For , you usually late, and keep knocking at the door loudly. As a result, I find it hard to it. We can’t sleep well, what’s , my daughter is afraid to stay at home alone, for she thinks bad people will open our door.
I would appreciate it very much if you could pay attention and avoid making loud noises. I hope this problem will as soon as possible.
Thank you for your consideration!
Yours sincerely,
Neighbor
Dear ,
I am . I feel sorry to trouble you but I am afraid that I have to complain to you that .
The reason for my dissatisfaction is that . For one thing,
For another, .
.As a result, I find it hard to . What’s worse,
I would appreciate it very much if you could pay attention and . I hope this problem will solved .
Thank you for your consideration!
Yours sincerely,
段首常用语
1. I am writing to make a complaint about / that…
2. I am not willing to complain, but I have to say…
3. One annoying aspect of your service is…
4. I have been pleased with your services for years, but now I feel very disappointed.
5. I would like to draw your attention to the problem that…
6. I am writing to inform you that I find…… unsatisfying.
7. I wish to express my dissatisfaction / disappointment about…
8. I am writing to express my dissatisfaction about…
9. I feel sorry to trouble you but I am afraid that…
10. I regret to inform you it disappointed me that…
段中展开： 1. to my disappointment
2. for one thing…… for another……
3. what’s worse
4. as a result 短尾常用语：1. I would highly appreciate if you could…
2. I believe you will take my complaints seriously and…
3. I hope you will pay attention to this matter.
4. I would like to get this matter settled by the end of this month.
5. I could be more than satisfied if you can…
6. I would appreciate it very much if you could…
7. I believe you will give immediate attention to this matter and reply soon as possible.
Dear Sir or Madam,
Yours sincerely,
Li Hua。

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抱怨信 A-Letter-of-Complaint

抱怨信 A-Letter-of-Complaint

Writing: A Letter of Complaint
Learning Objectives:
➢ To understand the structure and content of complaint letters ➢ To be able to compose a letter of complaint using appropriate language and tone.
1. The zipper on my jacket has come apart, making it impossible to close. 2. After a few washes, the seams(接缝) on my new shirt have become undone and need to be re-sewn. 3. The food at the party was left out for too long and became cold and unappetizing. 4. My new phone screen already has scratches on its surface, despite being careful with it. 5. This new moisturizer irritates my skin and causes redness and itching.
The movie was not as exciting as I had hoped it fast as I had hoped it to be.
The hotel room is not as spacious as I had hoped for.
a. I left the bread in the oven for too long b. She studied hard for the exam c. They missed their flight d. She took a shortcut through the park e. He ate a big breakfast f. He exercised regularly
How to write a letter of complaint 投诉信

How to write a letter of complaint 投诉信

Teaching aims:
☆You will come to understand how to write a letter of complaint
Questions:
• (1 ) Who wrote the letters? • (2) Who are the letters intended for? • (3) Why did they write the letters? • (4) What does each paragraph tell us?
On November 26th, I dined with some friends at your restaurant. When we were there,no waitress or waiter actively served us. When we were about to order, they again ignored us, having small talk. When knowing we only ordered some set dinners, not theThanksgiving turkey, the waitress called Jessie was rather arrogant(傲慢的) and aggressive(挑衅的).
sorry to find that the packing case was broken and that the home button of the device was struck and could not work. What's more, there were some scratches on the surface of the camera. Since there was such damage to the goods,I decided to file a complaint against the delivery service.
4[1].1投诉信(letter of complaint)

4[1].1投诉信(letter of complaint)


3. 我以为以上所述仅是贵店服务欠佳的一部分 In my eyes, the above points are only a part of the many failings in your service. 4.贵店店员的愚蠢行为只会伤害贵店的真诚顾 4.贵店店员的愚蠢行为只会伤害贵店的真诚顾 客。 Your assistants’ foolish actions could well contribute to hurting genuine / sincere customers to your store.
3rd February， 2001 February， Dear Mr. Oliver, I am writing to you with reference to my No. order No. 1754 of 18 dining tables from your catalogue No . GR 272 . We received the consignment(托运的货物） from you yesterday． But on unpacking them I found that mahogany18 heavy mahogany-finished tables had been sent, pineinstead of the light pine -finished ones asked f o r . .
In my eyes, the above points are only a part of the many failings in your service. Your assistants’ foolish actions could well contribute to hurting genuine customers to your store. By writing your this letter I only mean that you should pay attention to your service for your customers. Yours faithfully, Mr. Robert Steinbeck
定稿Writing A Letter of Complaint

定稿Writing A Letter of Complaint

Unit23
Communication Workshop
Writing: A Letter of Complaint
Learning aims:
To learn about the format and contents of complaint letters;
To write a letter of complaint.
Read and put the letter into the right order:
____A). I would like them to give back my money and compensate me for the injuries. I would like to receive a positive reply within the next three weeks. I intend to take further action.
/disappointed about the product.
Your complaints:
First, Second Third…
First of all/ to begin with…, Besides/in addition, What’s worse/ even worse than that…
____D). The bike was not stable and was badly made. The speed control stopped working. The machine that measures heart beats also broken. A wheel broke as I was cycling at full speed. I pulled a muscle.