关于酒店英文道歉信范文5篇
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英文道歉信(7篇)英文道歉信1Dearxxxxx,I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx亲爱的xxxxx,(对方姓名)我写这封信以表达我的道歉 xxxxxxxxxxxxxx(道歉原因)。
对此我深感抱歉。
我再次对给您造成的任何不便深感歉意,希望您能理解我的处境并接受我的道歉。
谨启xxxxxxxxx(自己姓名)英文道歉信2亲爱的客人:您好!首先请允许我对您遇到的预定没有房间的问题给您带来的不便致以真诚的道歉。
由于近来客人较多,客房紧张,导致有些客人无法入住,我们深感抱歉。
我们可以介绍您去与我们同等档次的酒店,还有不知您方不方便把您的姓名和联系方式留下,如果有了房间我们会在第一时间通知您并免费接您回来,为了表示我们的歉意,我们决定在您入住时给你一定折扣折并免费提供早餐。
祝您过得愉快!XXX酒店20xx年x月x日英文道歉信3Dear Mary,I’m very sorry for not having replied to your July 6th letter sooner. When your letterarrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.Look forward to catching up and once again apologize for the delay.Sincerely,Tom亲爱的玛丽,我很抱歉没有尽快回复您7月6日的.来信。
酒店英文道歉信三篇酒店英文道歉信篇1Dear customer,I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.酒店英文道歉信篇2Dear XXX:We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain servicesnext Monday . Best regards! Wang Hao Managerhappen again. Sincerely, 酒店英文道歉信篇3Dear customer,Please accept my sincere apology for the inconvenience thatI caused you by adding the extra visiting without your permission.I had no intention of intruding on your personal life. InChina, arranging interesting leisure activities for visitors isa common way to show welcome. However, as your receptionist, Ishould have realized that you are inclined to regard your privatetime as an inviolable treasure and hate to be harassed byunplanned matters.I'm really sorry that I didn't check with you before makingsuch incomsiderate arrangement .All I can say is that it won't。
酒店致歉信范文简短英语英文回答:Dear [Guest Name],。
We are writing to offer our most sincere apologies for the recent inconvenience you experienced during your stay at [Hotel Name]. We understand that your experience fell short of your expectations, and we deeply regret the disappointment this may have caused.Upon reviewing your feedback, we have identified several areas where we failed to meet our usual high standards. We have taken your comments seriously and have implemented immediate steps to address these issues.Housekeeping: We have reinforced the importance of thorough room cleaning. Additionally, we have increased our inspection frequency to ensure that all rooms meet our cleanliness standards.Front Desk Service: We have provided additional training to our front desk staff on customer service best practices. We are committed to providing a warm and welcoming experience to all our guests.Amenities: We apologize for the inconvenience caused by the lack of certain amenities during your stay. We have since replenished these items and have implemented a system to prevent future shortages.We value your patronage and strive to provide an exceptional experience for every guest. We assure you that we are committed to continuous improvement and will use your feedback to enhance our services.As a token of our apology, we would like to offer you a complimentary stay at [Hotel Name] on your next visit. We hope that you will give us another opportunity to demonstrate our improved standards.Thank you for your understanding and feedback.Sincerely,。
英文道歉信英文道歉信模板汇编十篇英文道歉信篇1Dear guest:Hello, first of all, please allow me to apologize for the inconvenience you have encountered in the absence of a room booked. We are so sorry that some guests are unable to move in due to the fact that the rooms are so crowded recently.We can recommend you to us with the same level of the hotel, thereis not convenient for you to leave your name and contact information, if there is a room for the first time we will inform you and take you back for free, in order to express our apologies, we decided you check in to give you some discount discount and free breakfast.Have a good time!英文道歉信篇2Dear David:I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable。
酒店英文道歉信范本Dear [Guest's Name],I am writing to offer my sincere apologies for the inconveniences you experienced during your recent stay at our hotel. It is with deep regret that I acknowledge the issues you faced and the impact they had on your stay.We take great pride in providing excellent service to all our guests, and it is clear that in this instance we fell short of our usual standards. Rest assured that your feedback has been taken seriously, and we are already taking steps to address the issues to prevent them from occurring in the future.As a gesture of goodwill, we would like to offer you a complimentary one-night stay at our hotel, so that we may have the opportunity to make amends for the disappointing experience you had. We value your feedback and hope that we can have the chance to restore your faith in our hotel.Please do not hesitate to contact me directly if you have any further concerns or if there is anything else we can do to improve your experience.Once again, I offer my sincere apologies and hope to welcome you back to our hotel in the near future.Sincerely,[Your Name][Hotel Manager][Hotel Name]。
英文道歉信汇编十五篇英文道歉信1亲爱的客人:您好!首先请允许我对您遇到的预定没有房间的问题给您带来的不便致以真诚的道歉。
由于近来客人较多,客房紧张,导致有些客人无法入住,我们深感抱歉。
我们可以介绍您去与我们同等档次的酒店,还有不知您方不方便把您的姓名和联系方式留下,如果有了房间我们会在第一时间通知您并免费接您回来,为了表示我们的歉意,我们决定在您入住时给你一定折扣折并免费提供早餐。
祝您过得愉快!XXX酒店20xx年x月x日英文道歉信2Dear Susan,I’m very sorry that I was out when you came to see me yesterday evening. I’m afraid I’d gone to the pub with some friends and didn’t get back until 12 o’clock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!Anyway, I will call on you at 10 o’clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? I’ll show you some of the places of interest that you may not have seen.Please let me know if you will be available on Saturday morning.Best wishesChen Cheng英文道歉信3Dear xxx,I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxxSincerely yours,xxx英文道歉信4Dear,I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxxSincerely yours,xin英文道歉信5Dear teacher,I am sorry for not handing in my homework in time. I know any explanation can not become my excuse. I promise from now on I will finish my work on time and work hard to live up to your expectation! Thank you for your patient teaching!Yours,**英文道歉信6敬爱的张老师你好对不起;我很抱歉;我很遗憾我知道我很对不起你,你对我太好了。
Word格式 I A4打印 I 内容可修改酒店英文道歉信范本6篇Hotel English apology letter编订:JinTai College酒店英文道歉信范本6篇前言:道歉信是要向对方陈述无法答应的所请所托的原因,对不愿为的事,可声明自己的一贯主张,对不能为的请托,更应陈述理由,说明自己为什么不能为。
本文档根据道歉信内容要求和特点展开说明,具有实践指导意义,便于学习和使用,本文下载后内容可随意调整修改及打印。
本文简要目录如下:【下载该文档后使用Word打开,按住键盘Ctrl键且鼠标单击目录内容即可跳转到对应篇章】1、篇章1:酒店英文道歉信范文2、篇章2:酒店英文道歉信范文3、篇章3:酒店英文道歉信范文4、篇章4:英语道歉信的格式文档5、篇章5:英文道歉信文档6、篇章6:英文道歉信文档道歉言语行为在社会生活中是一种极为常见的言语行为,你了解酒店英文道歉信该怎么写吗?下面小泰为大家带来一些酒店英文道歉信,希望对你有所帮助!篇章1:酒店英文道歉信范文November 03, 1999Mr. Shen Nan PingFlat 20F, Block 1Robinson Heights8 Robinson RoadHong KongDear Mr. ShenWe are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amountIndicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.Once again, our most sincere apologies and welook forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.Your sincerelyFront Office Manager.篇章2:酒店英文道歉信范文【按住Ctrl键点此返回目录】Dear Ms. Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediateimprovement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand that you may requested the King Size room but actually we could not satisfy your request.篇章3:酒店英文道歉信范文【按住Ctrl键点此返回目录】Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future.May the year of the Rabbit bring you joy and prosperity.Yours Sincerely,Alfred ZhuangFront Office Manager篇章4:英语道歉信的格式文档【按住Ctrl键点此返回目录】开头:简单交代对何事进行道歉正文:解释事情发生的原因,消除误会或矛盾。
Human life rushes like a flood, without encountering islands and reefs, it is difficult to arouse beautiful waves.简单易用轻享办公(页眉可删)酒店英文道歉信7篇酒店英文道歉信篇1ms. mitsuko iwasaki3-16-6-804, higashisunakoto-kutokyo, 136-0074dear ms. iwasaki,upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy yourmay the year of the rabbit bring you joy and prosperity.yours sincerely,酒店英文道歉信篇2dear __x:i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.RegardsAlfred ZhuangFront Office Manager酒店英文道歉信篇3亲爱的客人:您好!首先请允许我对您遇到的预定没有房间的'问题给您带来的不便致以真诚的道歉。
2023年实用的酒店英文道歉信三篇酒店英文道歉信篇1Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred ZhuangFront Office Manager酒店英文道歉信篇2ms. mitsuko iwasaki3-16-6-804, higashisunakoto-kutokyo, 136-0074dear ms. iwasaki,upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely,酒店英文道歉信篇3Dear __X:We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place forservices . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday . Best regards! Wang Hao Manager。
It is not the high mountains in the distance that makes people tired, but a grain of sand in the shoe.通用参考模板(页眉可删)2021年酒店英文道歉信汇总6篇酒店英文道歉信篇1Dear __X:We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday . Best regards! Wang Hao Manager酒店英文道歉信篇2ms. mitsuko iwasaki3-16-6-804, higashisunakoto-kutokyo, 136-0074dear ms. iwasaki,upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy yourmay the year of the rabbit bring you joy and prosperity.yours sincerely,酒店英文道歉信篇3Dear customer,I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew aboutthat,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.酒店英文道歉信篇4Mr. Ulrich Niemann.DirectorPeople-People Exchange Co.Dear Sir or Madam: Friday 22nd SeptemberMany thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which youwere unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I willgladly make the necessary arrangements on your behalf along with any specific requirements you may have.My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.RegardsAlfred ZhuangFront Office Manager酒店英文道歉信篇5dear __x:i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and forthisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.RegardsAlfred ZhuangFront Office Manager酒店英文道歉信篇6Dear customer,Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.I'm really sorry that I didn't check with you before making such incomsiderate arrangement .All I can say is that it won't happen again. Sincerely,。
作为一个专业的酒店行业从业者,为客人提供高质量的服务是我们义不容辞的责任。
但是,有时候由于一些意外情况或者我们自己的错误,我们可能不能够完全满足客人的需求或期望,这时候我们需要向客人道歉并再次确认我们对服务品质的承诺。
下面给大家示例五篇关于酒店英文道歉信的范文,供大家参考。
1.道歉信范文一
Dear Mr. / Ms. (客人姓名),
Thank you for staying at our hotel. We are sorry to learn that your recent experience did not live up to your expectations. We are
deeply sorry for this inconvenience, and would like to express our sincere apologies for any inconvenience caused.
We take full responsibility for the problems you experienced, and we assure you that steps have been taken to ensure it will not happen again in the future. In addition, we would like to offer you a complimentary upgrade on your next stay at our hotel as a gesture of our commitment to improving our service quality.
Please do not hesitate to contact us directly if there is anything else we can do to make your experience with us a more positive one. Yours sincerely,
(酒店经理名字)
2.道歉信范文二
Dear Mr. / Ms. (客人姓名),
I would like to express our sincerest apologies for the
inconvenience caused during your recent stay at our hotel. We are committed to providing you with the best possible experience, and we regret that we fell short on this occasion.
We have taken the necessary steps to address the issues that you encountered, and we can assure you that we are fully committed to delivering the high-quality service our guests expect from us. In recognition of the problems you experienced, we would like to offer you a complimentary night on your next stay with us.
Thank you again for your feedback, and please feel free to contact us directly with any further concerns or feedback you may have. Sincerely,
(酒店经理名字)
3.道歉信范文三
Dear Mr. / Ms. (客人姓名),
Please accept our sincerest apologies for the incident that you experienced during your recent stay at our hotel. We understand that this must have been a frustrating experience for you, and we want you to know that we take full responsibility for what happened.
We take all guest feedback seriously, and we have already taken
steps to ensure that a situation like this does not arise again in the future. As a token of our appreciation for your patience, we would like to offer you a complimentary night's stay on your next visit to our hotel.
Thank you for bringing this matter to our attention, and please feel free to contact us directly if you have any further concerns. Sincerely,
(酒店经理名字)
4.道歉信范文四
Dear Mr. / Ms. (客人姓名),
We are writing to apologize for the inconvenience you experienced during your recent stay with us. We take our guests' comfort and satisfaction seriously, and we are deeply sorry that we failed to
meet your expectations on this occasion.
Since receiving your complaint, we have taken immediate action to identify and address the issues you raised, and we can assure you
that we are committed to providing the best possible service to all
of our guests. As a token of our appreciation for your patience, we would like to offer you a complimentary night's stay on your next
visit to our hotel.
Thank you for bringing this matter to our attention, and please do
not hesitate to contact us directly if you have any further concerns. Sincerely,
(酒店经理名字)
5.道歉信范文五
Dear Mr. / Ms. (客人姓名),
We take great pride in providing our guests with the highest quality service, and we are sorry to learn that we fell short of your expectations during your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience you experienced.
We have taken immediate action to address the issues you raised, and we can assure you that our entire team is committed to providing the best possible service to our guests. As a token of our appreciation
for your patience, we would like to offer you a complimentary
night's stay on your next visit to our hotel.
Thank you for bringing this matter to our attention, and please
don't hesitate to contact us directly if you have any further concerns.
Sincerely,
(酒店经理名字)
总结
道歉信是酒店行业中一个非常重要的文件,有助于改善客人的不满和提升服务质量。
无论是在客人投诉情况下还是在酒店自我反思中,发送道歉信都是很有必要的。
在写道歉信时,需要真诚地道歉,并告诉客人酒店对于质量的承诺,以及会采取措施来避免今后类似的事情发生。
同时可以给客人提供一些补偿措施,让客人感到被重视,并且愿意再次选择入住。