Unit 3《旅游英语》配套的课件

Dialogue 1
• b. Listen to the dialogue and answer these questions.
• • • • • • • • • • 1. What’s the man’s occupation ? A Housekeeping Department waiter . 2. What does the guest ask the man to do for him ? To get him a flask of hot water . 3. What does the guest need some water to do? To wash down medicine . 4. Is there any hot water in the flask? No , there isn’t any . 5. What will the man do the n? He’ll go and get another flask .
Dialogue 2
• b. Listen to the dialogue and answer these questions.
• • • • • • • • • • 1. what does the girl want to do for the guests ? She wants to do the turn down service for them. 2. What are the guests going to have in the room ? To have a small party. 3.Why is the bathroom in disorder now ? Because the guest has just taken a bath. 4. Who will turn on the lights for the guests? The girl will turn on the lights for them. 5.Do you think the guests will have a good time that evening? Yes , I do.
Dialogue 2
• c. Listen to the dialogue again and supply the missing words.
• • • • • 1. May I do the __ ____________service for you now ? 2. I’ll let the overnight ______________know. 3. Our friends seem to be ______________ late. 4. would you like me to draw the_____________ for you ? 5. Goodbye, sir and madam ,and do have a very ______________evening. • Keys: 1. turn down 2. staff 3. a little 4. curtains 5. pleasant
Reading
• Passage One • Tips on Service
Tips on Service
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• • • • • • • • • • • • • • • •
Types of Restaurants 饭店种类
• • • • • • • • • • • • • inn 旅馆,饭店 lodge 小旅馆 tavern 酒店 caravansary 马车店,大旅馆 hostel 招待所 hotel 饭店,酒店 motel（=motor hotel） 汽车饭店（旅店） budget hotel 廉价旅馆 economy hotel（one-star hotel） 一星级饭店 some comfort hotel（two-star hotel） 二星级饭店 average hotel（three -star hotel） 三星级饭店 high comfort hotel（four -star hotel） 四星级饭店 deluxe hotel（five-star hotel） 五星级饭店
Unit Three Housekeeping Service 客房服务
L/O/G/O
Unit Objectives this unit, you should
• ——read, comprehend and translate into Chinese the passages and the dialogues about housekeeping. • ——know how to give information about housekeeping ; • ——master the basic words and expressions about housekeeping information and use them to make sentences; • ——get some cultural knowledge about housekeeping information; • ——comprehend the listening dialogues , practice the listening skill and talk a little about housekeeping; • ——find ways to improve your writing skills about resumes on applying for jobs.
• • • • • • 1. ______ The man is a waiter of a dinning room. 2. ______ The guest was just about to go down for his supper. 3. ______ The guest would like a flask of hot water. 4. ______ There is no water in the flask. 5. ______ The guest himself will go and get some hot water. Keys : 1. F 2. F 3. T 4. T 5. F
Dialogue 2
• a. Listen to Dialogue Two and choose the best answer to complete the statements.
• • • • • • • • • • • • • • • • 1.The guests are going to have in the room . a. a meeting b. a discussion c. a small party d. a game 2.The guests want the girl to tide up a bit . a. in the living room b. in the dinning room c. in the reading room d. in the bathroom 3.The guests would treat their friends to . a. Chinese tea b. coffee c. orange juice d. beer 4.The girl will bring in some together with the drinking water. a. fresh flowers b. new cups c. fresh towels d. clean bottles 5.What would the guests like to do while waiting for their friends ? a. do some sewing b. do some reading c. listen to music d. do some washing Keys : 1. c 2 . d 3 . a 4 . c 5 . b
Background Knowledge 背景知识
• Types of Housekeeping 客户类型
• （1）single room 单人房（一张单人床） • double room 双人房（二张单人床） • double room 双人房（二张双人床） • big single room 大床房（一张双人大床） • tripe room 三人房（三张单人床） • （2）economy room（ER） 经济间 • standard room（SR） 标准间 • superior room（UR） 高级套房 • standard suite（SS） 套间 • deluxe room（DR） 豪华间 • presidential suite（PS） 总统套房 • （3）studio room 工作室型客房（设沙发床或躺椅） • multi-functional room 多功能客房 • combined type rooms 组合客房
Types of American Credit Cards 美国的信用卡种类
• （1）American Express 美国运通卡，是由美国运通公司(American Express Company)发行的信用卡，它可以在全世界大多数国家第一 流的旅馆、餐厅及商店等处使用。 • （2）Carte Blanche 全权卡，这是两个法语词，意思是“空白的卡片” (blank card)。原义是一个空白的文件，由一方事先在协议上签好字， 然后送另一方填写它所同意的条件。 • （3）Diners Club 大来卡。 • （4）Master card 万事达卡，是美国三千家银行通过国际信用卡协会 （Interbank Card Association）签发的信用卡。它是美国使用最广泛 的信用卡中的一种，原名为Master Charge. • （5）Visa “维萨”卡，是美洲银行发行的信用卡。该行是最先签发信 用卡的银行。在各种信用卡中，美洲银行所签发的信用卡数目最多。 美国加利福尼亚州以外的约40个州的银行，都可以代表美洲银行签发 它的信用卡。该行的信用卡原名为“美洲银行卡”（Bank Americard），于1977年改名为“维萨”。