运营管理 考试题库KRAJEWSKI_OM9_TIF_11

运营管理考试题库及答案免费一、单项选择题1. 运营管理中，以下哪项不是生产运作管理的主要目标？A. 提高效率B. 降低成本C. 增加员工福利D. 提高质量答案：C2. 以下哪个不是生产过程的类型？A. 连续生产B. 批量生产C. 单件生产D. 随机生产答案：D3. 精益生产的核心理念是什么？A. 减少浪费B. 增加库存C. 提高价格D. 扩大规模答案：A二、多项选择题1. 以下哪些因素会影响生产能力？A. 工作时间B. 员工技能C. 机器效率D. 原材料供应答案：A、B、C、D2. 运营管理中的供应链管理包括哪些环节？A. 供应商管理B. 库存控制C. 物流管理D. 客户服务答案：A、B、C、D三、判断题1. 运营管理的目标是最大化利润，而不是满足客户需求。

答案：错误2. 质量管理是运营管理中的一个重要组成部分。

答案：正确3. 企业的生产能力是固定不变的。

答案：错误四、简答题1. 简述运营管理中全面质量管理（TQM）的三个主要特点。

答案：全面质量管理（TQM）的三个主要特点包括：(1) 全员参与，即每个员工都参与到质量管理中；(2) 全过程控制，即从产品设计到售后服务的每个环节都要进行质量控制；(3) 持续改进，即不断寻求改进的机会，以提高产品和服务的质量。

2. 描述供应链管理中的“牛鞭效应”及其对企业运营的影响。

答案：牛鞭效应是指在供应链中，需求信息从最终客户向原始供应商传递的过程中，由于信息扭曲和放大，导致上游供应商面临的需求波动比下游客户的需求波动更大。

这种效应会导致库存积压、生产计划不稳定和成本增加，对企业运营产生负面影响。

五、案例分析题某制造企业在生产过程中发现，由于设备老化，生产效率低下，导致产品成本增加。

请分析该企业应如何通过运营管理改进生产效率。

答案：该企业可以通过以下方式改进生产效率：(1) 更新或升级老化设备，提高自动化水平；(2) 引入精益生产理念，减少浪费，优化生产流程；(3) 实施全面质量管理，提高产品质量，减少返工和废品；(4) 进行员工培训，提升操作技能和效率；(5) 优化供应链管理，减少原材料和成品库存，降低成本。

运营单位考试题和答案一、单项选择题（每题2分，共20分）1. 运营单位的主要任务是（）。

A. 提供客户服务B. 维护设备设施C. 确保运营安全D. 进行市场推广答案：C2. 运营单位在制定运营计划时，应优先考虑的因素是（）。

A. 成本控制B. 服务质量C. 客户满意度D. 运营效率答案：B3. 运营单位在进行客户服务时，以下哪项不是必要的（）。

A. 了解客户需求B. 提供及时响应C. 保持微笑服务D. 忽略客户反馈答案：D4. 运营单位在处理客户投诉时，以下哪项是错误的（）。

A. 耐心倾听B. 及时回应C. 推卸责任D. 提供解决方案答案：C5. 运营单位在安全管理中，以下哪项不是必要的（）。

A. 定期安全检查B. 制定应急预案C. 忽视小的安全问题D. 员工安全培训答案：C6. 运营单位在进行成本控制时，以下哪项不是有效的措施（）。

A. 优化资源配置B. 减少不必要的开支C. 增加员工加班D. 提高工作效率答案：C7. 运营单位在进行市场推广时，以下哪项不是有效的策略（）。

A. 利用社交媒体B. 举办促销活动C. 忽视竞争对手D. 建立品牌忠诚度答案：C8. 运营单位在进行员工培训时，以下哪项不是必要的（）。

A. 技能培训B. 服务态度培训C. 忽视员工反馈D. 职业发展规划答案：C9. 运营单位在进行设备维护时，以下哪项不是必要的（）。

A. 定期检查B. 及时维修C. 过度使用设备D. 记录维护日志答案：C10. 运营单位在进行质量控制时，以下哪项不是必要的（）。

A. 制定质量标准B. 进行质量检测C. 忽视客户反馈D. 持续改进答案：C二、多项选择题（每题3分，共15分）11. 运营单位在进行客户服务时，以下哪些是必要的（）。

A. 了解客户需求B. 提供及时响应C. 保持微笑服务D. 忽略客户反馈答案：A, B, C12. 运营单位在安全管理中，以下哪些是必要的（）。

A. 定期安全检查B. 制定应急预案C. 忽视小的安全问题D. 员工安全培训答案：A, B, D13. 运营单位在进行成本控制时，以下哪些是有效的措施（）。

运营管理考试题及答案一、单选题（每题2分，共10题）1. 运营管理中，以下哪项不是质量控制的主要目标？A. 提高顾客满意度B. 减少生产成本C. 降低产品缺陷率D. 提升生产效率答案：B2. 在精益生产中，以下哪项是减少浪费的主要方法？A. 增加库存B. 批量生产C. 持续改进D. 延长生产周期答案：C3. 供应链管理的核心目标是什么？A. 最大化利润B. 最小化成本C. 提高客户满意度D. 以上都是答案：D4. 以下哪项不是运营管理中的生产计划内容？A. 生产量B. 生产时间表C. 销售预测D. 员工培训计划答案：D5. 以下哪项是运营管理中的关键绩效指标（KPI）？A. 顾客满意度B. 员工出勤率C. 产品合格率D. 所有选项都是答案：D6. 以下哪项是运营管理中的风险管理策略？A. 增加库存B. 外包生产C. 多元化供应商D. 增加广告支出答案：C7. 运营管理中，以下哪项不是生产能力规划的考虑因素？A. 市场需求B. 员工技能C. 竞争对手策略D. 原材料供应答案：C8. 以下哪项是运营管理中的质量保证方法？A. 定期检查B. 随机抽查C. 持续改进D. 以上都是答案：D9. 在运营管理中，以下哪项不是生产流程分析的目的？A. 提高效率B. 降低成本C. 增加产品种类D. 改进流程答案：C10. 以下哪项是运营管理中库存管理的目标？A. 最大化库存量B. 最小化库存成本C. 提高库存周转率D. 以上都是答案：B二、多选题（每题3分，共5题）1. 运营管理中，以下哪些因素会影响生产计划的制定？A. 市场需求B. 生产能力C. 原材料供应D. 员工技能答案：A, B, C, D2. 在供应链管理中，以下哪些是关键的供应链活动？A. 采购B. 生产C. 物流D. 销售答案：A, B, C, D3. 运营管理中，以下哪些是生产流程分析的步骤？A. 流程映射B. 识别瓶颈C. 制定改进措施D. 实施改进答案：A, B, C, D4. 以下哪些是运营管理中的质量控制方法？A. 统计过程控制B. 六西格玛C. 持续改进D. 质量审计答案：A, B, C, D5. 在运营管理中，以下哪些是库存管理的策略？A. 经济订货量B. 及时生产C. 安全库存D. 供应商管理库存答案：A, B, C, D三、简答题（每题5分，共2题）1. 请简述运营管理中生产计划的重要性。

运营管理考试题及答案一、单项选择题（每题2分，共20分）1. 运营管理中，以下哪项不是生产运作的基本目标？A. 高效B. 优质C. 灵活D. 低效答案：D2. 生产计划的主要任务是什么？A. 确定生产什么产品B. 确定生产多少产品C. 确定何时生产产品D. 以上都是答案：D3. 在精益生产中，以下哪项不是其核心原则？A. 减少浪费B. 持续改进C. 库存最大化D. 顾客需求驱动答案：C4. 以下哪项不是供应链管理的关键要素？A. 供应商B. 制造商C. 零售商D. 竞争对手答案：D5. 以下哪项是企业资源计划（ERP）系统的主要目的？A. 提高生产效率B. 减少库存成本C. 整合企业内部信息D. 提升产品质量答案：C6. 六西格玛管理法中，以下哪项不是其主要步骤？A. 定义B. 测量C. 分析D. 预测答案：D7. 以下哪项不是全面质量管理（TQM）的特点？A. 顾客导向B. 持续改进C. 质量检验D. 全员参与答案：C8. 在项目管理中，以下哪项不是项目生命周期的阶段？A. 启动B. 规划C. 执行D. 维持答案：D9. 以下哪项不是企业采用供应链管理的优势？A. 提高响应速度B. 降低成本C. 增加库存D. 提高客户满意度答案：C10. 以下哪项不是运营管理中的决策类型？A. 战略决策B. 战术决策C. 操作决策D. 财务决策答案：D二、多项选择题（每题3分，共15分）1. 以下哪些因素会影响生产能力？A. 机器数量B. 工人技能C. 工作时间D. 原材料供应答案：ABCD2. 以下哪些是运营管理中的质量控制方法？A. 统计过程控制B. 六西格玛C. 质量圈D. 质量保证答案：ABCD3. 在供应链管理中，以下哪些是常见的风险？A. 供应风险B. 需求风险C. 技术风险D. 环境风险答案：ABCD4. 以下哪些是项目管理的关键要素？A. 范围管理B. 时间管理C. 成本管理D. 风险管理答案：ABCD5. 以下哪些是精益生产中常用的工具？A. 5SB. 价值流图C. 看板系统D. 质量圈答案：ABC三、简答题（每题5分，共20分）1. 简述运营管理中的“生产计划”和“生产控制”的区别。

运营管理考试题及答案一、单项选择题（每题2分，共20分）1. 运营管理中，以下哪项不是生产过程的组成部分？A. 产品设计B. 工艺选择C. 质量控制D. 市场营销答案：D2. 以下哪个不是运营管理的基本原则？A. 系统优化原则B. 效率原则C. 效益原则D. 公平原则答案：D3. 以下哪项是运营管理中的质量控制方法？A. 六西格玛B. 精益生产C. 供应链管理D. 企业资源规划答案：A4. 运营管理中的“瓶颈”指的是什么？A. 生产过程中的任何环节B. 生产过程中最慢的环节C. 生产过程中最快的环节D. 生产过程中成本最高的环节答案：B5. 以下哪项不是精益生产的特点？A. 减少浪费B. 增加库存C. 持续改进D. 顾客导向答案：B6. 以下哪项是运营管理中的风险管理？A. 质量控制B. 存货管理C. 供应链管理D. 以上都是答案：D7. 以下哪项不是运营管理中的供应链管理目标？A. 降低成本B. 提高客户满意度C. 增加产品多样性D. 减少产品多样性答案：D8. 以下哪项是运营管理中的库存管理？A. 存货控制B. 订单处理C. 运输管理D. 以上都是答案：D9. 以下哪项不是运营管理中的项目管理？A. 项目规划B. 项目执行C. 项目监控D. 产品开发答案：D10. 以下哪项是运营管理中的生产计划？A. 物料需求计划B. 能力需求计划C. 工艺流程设计D. 以上都是答案：D二、多项选择题（每题3分，共15分）1. 运营管理中，以下哪些因素会影响生产能力？A. 机器效率B. 员工技能C. 原材料供应D. 市场需求答案：A、B、C2. 以下哪些是运营管理中的质量保证措施？A. 定期质量检查B. 员工培训C. 客户反馈D. 产品召回答案：A、B、C3. 以下哪些是运营管理中的成本控制方法？A. 减少浪费B. 优化生产流程C. 增加产品价格D. 批量采购答案：A、B、D4. 以下哪些是运营管理中的供应链优化策略？A. 供应商管理B. 库存控制C. 运输优化D. 客户关系管理答案：A、B、C5. 以下哪些是运营管理中的项目管理工具？A. Gantt图B. 网络图C. 资源分配D. 风险评估答案：A、B、C、D三、简答题（每题10分，共30分）1. 简述运营管理中生产计划的重要性。

SupplementB Simulation1.Simulation is the process of reproducing the behavior of a system using a model thatdescribes the processes of the system.Answer: TrueReference: Reasons for Using SimulationDifficulty: EasyKeywords: simulation, system behavior, model2.Time compression is the feature of simulation that allows managers to obtain operating-characteristic estimates in much less time than is required to gather the same operating data from a real system.Answer: TrueReference: Reasons for Using SimulationDifficulty: ModerateKeywords: time compression3.Simulation can be used to sharpen managerial decision making.Answer: TrueReference: Reasons for Using SimulationDifficulty: ModerateKeywords: simulation, managerial decision making4.Decision variables are random events that the decision maker cannot control.Answer: FalseReference: The Simulation ProcessDifficulty: ModerateKeywords: decision variable5. A statistically significant difference in simulation results, when acted upon by the manager,will result in significant process improvements in the eyes of the customer or company or both.Answer: FalseReference: The Simulation ProcessDifficulty: ModerateKeywords: managerial decisions, statistically significant results6.Steady state occurs when the simulation is repeated over enough time that the average resultsfor performance measures remain constant.Answer: TrueReference: Computer SimulationDifficulty: ModerateKeywords: steady state, simulation repetition7. A simulation model:a.describes operating characteristics with known equations.b.replicates the service of customers and keeps track of characteristics such as the number inline, the waiting time, and the total time in the system.c.prescribes what should be done in a situation.d.finds the optimal solution to a problem without having to try each alternative.Answer: bReference: Reasons for Using SimulationDifficulty: EasyKeywords: simulation model8.Simulation models are:eful when waiting line models are too complex.eful for conducting experiments using the real system.c.preferred because they find optimal solutions.ually inexpensive relative to other approaches.Answer: aReference: Reasons for Using SimulationDifficulty: ModerateKeywords: simulation model, waiting line model9. A manager has been given the table shown below and is asked to generate random numbers.Which of the following statements is TRUE?a.There are no customers in the store 49 percent of the time.b.The probability of having one customer in the store is 0.30.c.The relative frequency of having two customers in the store is 0.80.d.If we randomly choose the numbers 0 through 99 enough times, about 99 percent of thetime we will have two customers in the store.Answer: bReference: The Simulation ProcessDifficulty: EasyKeywords: random number, frequency, probabilitying a simulation model to gather a year of operating data in a few minutes is known as:a.historical search data collection.b.Monte Carlo optimization.c.suboptimization.d.time compression.Answer: dReference: Reasons for Using SimulationDifficulty: ModerateKeywords: time compression11.Which one of the following relationships is correct?a.Decision variables reflect the value of uncontrollable variables.b.Dependent variables reflect the value of decision and uncontrollable variables.c.Uncontrollable variables reflect the value of decision variables.d.Uncontrollable variables reflect the values of dependent variables.Answer: bReference: The Simulation ProcessDifficulty: ModerateKeywords: decision variables, uncontrollable variables, dependent variables12.A number that has the same probability of being selected as any other is called a(n):a.Monte Carlo number.b.decision number.c.uncontrolled number.d.random number.Answer: dReference: The Simulation ProcessDifficulty: ModerateKeywords: random number13.The manager of a branch bank wants to build a simulation model of the lobby operation toreduce the waiting time of her customers. The number of tellers is an example of:a.a decision variable.b.an uncontrollable variable.c.a time-compressed variable.d.a dependent variable.Answer: aReference: The Simulation ProcessDifficulty: ModerateKeywords: decision variable14.The manager of a branch bank wants to build a simulation model of the lobby operation toreduce the waiting time of her customers. The number of customers arriving at any point of time is an example of:a.a decision variable.b.an uncontrollable variable.c.a time-compressed variable.d.a dependent variable.Answer: bReference: The Simulation ProcessDifficulty: ModerateKeywords: uncontrollable variable15.The manager of a branch bank wants to build a simulation model of the lobby operation toreduce the waiting time of her customers. The number of customers waiting in line at any point of time is an example of:a.a decision variable.b.a dependent variable.c.an uncontrollable variable.d.a time-compressed variable.Answer: bReference: The Simulation ProcessDifficulty: ModerateKeywords: dependent variable16.Which one of the following statements regarding simulation analysis is FALSE?a.Simulation analysis is a form of hypothesis testing.b.In simulation, dependent variables reflect the values of both the decision variables and theuncontrollable variables.c.Statistical methods require the replication of simulation runs.d.Each time a simulation model is run for a given set of decision variables, the same randomnumbers must be used.Answer: dReference: The Simulation ProcessDifficulty: HardKeywords: random number17.To generate 100 random numbers in an Excel simulation, the “=RAND()” function is firsttyped into the A1 cell on an Excel spreadsheet. A1 can then be copied and pasted in a rectangular area on the spreadsheet to cover the cells:a.A1:E5b.A1:H12c.A1:J10d.A1:E22Answer: cReference: The Simulation ProcessDifficulty: EasyKeywords: random number, Excel simulation18.To generate 80 random numbers in an Excel simulation, the “=RAND()” function is firsttyped into the C2 cell on an Excel spreadsheet. C2 is then copied and pasted in a rectangular area on the spreadsheet to cover the cells:a.C2:G13b.C2:J11c.C2:F20d.C2:D40Answer: bReference: The Simulation ProcessDifficulty: ModerateKeywords: random number, Excel simulation19.When using Excel for simulation, it is important to freeze the random numbers used in orderto compare the effectiveness of different policies. To do this, you must select the cells holding the random numbers with the mouse, click Edit/Copy at the top of the spreadsheet, and:a.click Edit/Paste Special and select the Values option.b.click Edit/Paste to freeze the cells.c.click Edit/Paste Special and select the Formulas option.d.move to a different section of the spreadsheet, then click Edit/Paste to freeze the cells. .Answer: aReference: The Simulation ProcessDifficulty: ModerateKeywords: random number, Excel simulation20.The following table shows the probability of demand for automobiles used in an Excelsimulation.The “= RAND()” function results in a random number for week #1 of 0.2239. The “= VLOOKUP” function is used with the table above to generate a random car demand for week #1. The resulting random car demand for this week is:a.1 car.b.2 cars.c.3 cars.d.4 cars.Answer: bReference: The Simulation ProcessDifficulty: ModerateKeywords: random number, Excel simulation, VLOOKUP21.The following table shows the probability of demand for automobiles used in an Excelsimulation.The “= RAND()” function results in a random number for week #1 of 0.1705. The “= VLOOKUP” function is used with the table above to generate a random car demand for week #1. The resulting random car demand for this week is:a.1 car.b.2 cars.c.3 cars.d.4 cars.Answer: aReference: The Simulation ProcessDifficulty: ModerateKeywords: random number, Excel simulation, VLOOKUP22.The following table shows the probability of demand for automobiles used in an Excelsimulation.The “= RAND()” function results in a random number for week #1 of 0.7587. The “= VLOOKUP” function is used with the table above to generate a random car demand for week #1. The resulting random car demand for this week is:a.1 car.b.2 cars.c.3 cars.d.4 cars.Answer: dReference: The Simulation ProcessDifficulty: ModerateKeywords: random number, Excel simulation, VLOOKUP23.Which one of the following statements about simulation analysis is FALSE?a.If a result is statistically significant, it is always managerially significant.b.Simulation analysis is a form of hypothesis testing.c.In simulation, dependent variables reflect the values of both the decision variables and theuncontrollable variables.d.Statistical methods require the replication of simulation runs.Answer: aReference: The Simulation ProcessDifficulty: HardKeywords: simulation, statistically significant, managerially significant24.A simulation model is used to test the impact of the number of sample customers at asupermarket. As the model is run, the decision maker watches the average number of customers in the store rapidly increase from zero until it levels off and holds a constant value.The simulation model is:a.not valid due to the lack of change.b.in steady state.c.not valid due to the fluctuation in the statistics.d.a random variable.Answer: bReference: Computer SimulationDifficulty: ModerateKeywords: steady state25.Which of the following statements about SimQuick is TRUE?a.SimQuick requires some knowledge of programming languages, such as VISUAL BASICor C++.b.SimQuick can be used to simulate the flow of materials, but cannot be used to study theprocess flows that involve people or information.c.SimQuick is an easy-to-use package that is simply an Excel spreadsheet with some macros.d.The primary disadvantage of SimQuick is that it is more costly and more difficult to set upwhen compared to other models, such as SIMPROCESS and ProModel.Answer: cReference: Computer SimulationDifficulty: ModerateKeywords: SimQuick26.SimQuick can be used to simulate all of the following EXCEPT:a.a call center with completely random call arrivals and processing times.b.a hospital emergency room with arrivals that vary during different time periods throughoutthe day.c.a manufacturing process with a constant arrival rate (e.g., every 2 minutes) at one of theprocess steps.d.the hiring of production workers, based on skill requirements throughout the year.Answer: dReference: Computer SimulationDifficulty: ModerateKeywords: SimQuicke the information in Scenario B.1. Approximately how many total customers arrivedduring the 2-hour period simulated?a.42b.38c.44d.48Answer: dReference: Computer SimulationDifficulty: ModerateKeywords: SimQuicke the information in Scenario B.1. Approximately what percentage of total customers whoarrived during the 2-hour period found the buffer full and were not able to enter?a.87%b.13%c.94%d.6%Answer: bReference: Computer SimulationDifficulty: ModerateKeywords: SimQuicke the information in Scenario B.1. Approximately how much time did the averagecustomer who entered the system spend waiting in line?a.9.75 minutesb.3.08 minutesc.5.85 minutesd.3.98 minutesAnswer: aReference: Computer SimulationDifficulty: ModerateKeywords: SimQuicke the information in Scenario B.1. On average, approximately how many customers werewaiting in line during the 2-hour simulation period?a.5b.4c.3d.2Answer: cReference: Computer SimulationDifficulty: ModerateKeywords: SimQuick31.The arrival of customers at a lemonade stand is modeled in SimQuick using a(n):a.entrance block.b.buffer block.c.workstation block.d.decision point.Answer: aReference: Computer SimulationDifficulty: ModerateKeywords: SimQuick, entrance block32.A patient’s interminable wait for the first available physician is modeled in SimQuick usinga(n):a.entrance block.b.buffer block.c.workstation block.d.decision point.Answer: bReference: Computer SimulationDifficulty: ModerateKeywords: SimQuick, buffer block33.____________ is the act of reproducing the behavior of a system using a model that describesthe processes of the system.Answer: SimulationReference: Reasons for Using SimulationDifficulty: EasyKeywords: simulation model, system behavior34.____________ is a feature of simulation models that allows them to obtain operating-characteristic estimates in much less time than is required to gather the same operating data from a real system.Answer: Time compressionReference: Reasons for Using SimulationDifficulty: ModerateKeywords: time compression35.____________ uses random numbers to generate simulation events.Answer: Monte CarloReference: The Simulation ProcessDifficulty: ModerateKeywords: Monte Carlo, random numbers, simulation36.The two approaches to data collection for simulation are ____________ and ____________.Answer: statistical sampling, historical searchReference: The Simulation ProcessDifficulty: ModerateKeywords: statistical sampling, historical search, data collection37.A number that has the same probability of being selected as any other number is a(n)____________.Answer: random numberReference: The Simulation ProcessDifficulty: ModerateKeywords: random number, probability38.A variable that is controlled by the decision-maker and will change from one run to the nextas different events are simulated is a(n) ____________..Answer: decision variableReference: The Simulation ProcessDifficulty: ModerateKeywords: decision variable, controlled39.____________ are random events that the decision maker cannot control.Answer: Uncontrollable variablesReference: The Simulation ProcessDifficulty: ModerateKeywords: uncontrollable variable, random40.____________ occurs when the simulation is repeated over enough time that the averageresults for performance measures remain constant.Answer: Steady stateReference: Computer SimulationDifficulty: ModerateKeywords: steady state41.What is the difference between a waiting line model as described in Supplement C and asimulation model of a waiting line problem?Answer: The waiting line model describes the operating characteristics of interest with known equations. The simulation model actually mimics the arrival of customers and their service, empirically calculating the operating characteristics.Reference: Reasons for Using SimulationDifficulty: ModerateKeywords: simulation model, waiting line model42.What is meant by time compression in a simulation model?Answer: Simulation models gather data on operating characteristics in much less time than gathering the same data from the real system.Reference: Reasons for Using SimulationDifficulty: ModerateKeywords: time compression, simulation model43.What are the motivations for using simulation for analyzing processes?Answer: Simulation models are useful when waiting line models are too complex. When the relationship between variables is nonlinear, or when there are too many variables or constraints to handle with optimizing approaches, simulation is an attractive option.Simulation can be used to conduct experiments without disrupting the real system.Simulation can also be used to discover operating characteristics of a system in much less time than the data could be gathered from the real system. Finally, simulation can be used to sharpen managerial decision making through gaming.Reference: Reasons for Using SimulationDifficulty: ModerateKeywords: simulation model, time compression, waiting line model44.What are the differences between decision variables and uncontrolled variables? Describe thedifferences and provide an example from a simulation model.Answer: A decision variable is one that is under control of the decision maker and will change from one simulation run to the next as different events are simulated.Uncontrolled variables are random events that the decision maker cannot control. Both are functions of random numbers in the simulation model, but the decision maker realizes that the uncontrolled variables, such as weather, customer arrival patterns, state of the economy, and so on are outside his influence. Examples will vary.Reference: Reasons for Using SimulationDifficulty: ModerateKeywords: decision variable, uncontrolled variable45.SimQuick is to be used to simulate the following bank process:Customers arrive at the Entrance Door of the bank with an average time between arrivals of 2.5 minutes The Line Buffer holds 6 customers. If a customer arrives and the buffer line is filled, the customer leaves. The Work Station Teller’s processing time per customer is normally distributed, with a mean of 3.0 minutes and a standard deviation of 0.5 minutes.The Served Customer Buffer in the flowchart is used to count the number of customers processed during the simulation period. A 2-hour period is to be simulated and the simulation should be repeated 30 times. Determine:a)The number of customers served during the 2-hour period;b)The percentage of customers who arrived at the bank and left because the buffer linewas full;c)The utilization of the teller (% of time working) during the 2-hour period;Answer: The Model View of the completed elements for the simulation is shown on the following page, followed by the results of the simulationBuffers:Simulation ResultsElement Element Statistics Overalltypes names MeansEntrance(s) Door Objects entering process 41.77Objects unable to enter 5.63Service level 0.88 WorkStation(s) Teller Final status NAFinal inventory (int. buff.) 0.00Mean inventory (int.buff.) 0.00Work cycles started 37.63Fraction time working 0.93 Buffer(s) Line Objects leaving 37.63Final inventory 4.13Minimum inventory 0.00Maximum inventory 5.87Mean inventory 3.16Mean time in buffer 9.95ServedCustomers Objects leaving 0.00Final inventory 36.63Minimum inventory 0.00Maximum inventory 36.63Mean inventory 17.23a)The number of customers served is the final inventory in the Served CustomersBuffer: 36.63.b)The service level (% of customers served) is 88%. The percent who balked (leftwithout being served is 1.00 – 0.88 = 12%.c)The teller’s utilization level is shown as the “Fraction time working” under WorkStation Teller = 0.93 or 93%.Reference: Computer SimulationDifficulty: ModerateKeywords: SimQuick46.Refer to the bank process model in problem #45. The Marketing Department for the bank hasdecided to run a special promotion for new customers that will increase the number of customers arriving at the bank. The new arrival rate is expected to be an average time between arrivals of 2.0 minutes instead of the current average time between arrivals of 2.5 minutes. With the potential increase in business, the bank manager is concerned about the number of customers who will arrive and leave because the line is full (with 6 customers) and the average wait time in line at the bank. All other parameters of the model remain the same.Using SimQuick, estimate the new arrive and immediately leave rate and average time in line.Should the manager be concerned?Answer: In the SimQuick model used for problem #45, the Entrance Door Time Between Arrivals is revised to an average time between arrivals of 2.0 minutes and the model is run again:Simulation ResultsElement Element Statistics Overalltypes Names meansEntrance(s) Door Objects entering process 43.53Objects unable to enter 15.43Service level 0.74WorkStation(s) Teller Final status NAFinal inventory (int. buff.) 0.00Mean inventory (int.buff.) 0.00Mean cycle time (int.buff.) 0.00Work cycles started 39.37Fraction time working 0.98Fraction time blocked 0.00Buffer(s) Line Objects leaving 39.37Final inventory 4.17Minimum inventory 0.00Maximum inventory 6.00Mean inventory 4.17Mean time in buffer 12.73ServedCustomers Objects leaving 0.00Final inventory 38.37Minimum inventory 0.00Maximum inventory 38.37Mean inventory 18.45Results show an Entrance Door service level of approximately 74%; therefore approximately 26% of the customers will walk away without being s erviced (“balk” is defined in the SimQuick book, more than double the percentage in problem #45. In addition, the average time in line per customer has increased to 12.73 minutes, almost 2 minutes per customer longer than in problem #47. The Bank Manager is justified in her concerns.Reference: Computer SimulationDifficulty: ModerateKeywords: SimQuick47.Refer to the bank process model in problem #45. The bank’s process improvement group hasdeveloped a number of process and technology changes that will improve the Teller’s process rate per customer from a mean of 3.0 minutes to 2.5 minutes (standard deviation remains at0.5 minutes). The Bank Manager wants to determine if the improved process rate, along withthe special promotion for new customers, will allow the “arrive and immediately leave” rate and average customer wait time in line achieved in problem #45 to still be met (12% balk rate,9.95 minutes in line). If so, the manager will implement the process and technology changesand allow the special promotion to proceed. Using SimQuick, estimate the new arrive and immediately leave rate and average time in line. What decision should the manager make?Answer: In the SimQuick model used for problem #45, the Entrance Door Time Between Arrivals is revised to an average time between arrivals of 2.0 minutes and the Work Station Teller’s Working Time is revised to a process time that has a normal distribution, with a mean of 2.5 minutes and a standard deviation of 0.5 minutes. All other parameters remain the same, and the model is run again (an abbreviated results summary is shown):Simulation ResultsElement Element Statistics Overalltypes names meansEntrance(s) Door Objects entering process 50.43Objects unable to enter 7.13Service level 0.88WorkStation(s) Teller Work cycles started 46.57Fraction time working 0.95Buffer(s) Line Objects leaving 46.57Maximum inventory 5.90Mean inventory 3.15Mean cycle time 8.05ServedCustomers Final inventory 45.57 Results show an Entrance Door service level of approximately 88%; therefore, the arrive and immediately leave rate has decreased to approximately 12%, the same “balk” rate as in problem #45.In addition, the average time in line per customer has decreased to 8.05 minutes, almost 2 minutes per customer less than in problem #45.The Bank Manager should implement the process changes and the new promotion, recognizing that her arrive and immediately leave rate is no greater than it was originally, and her customers will, on average, have approximately 2 minutes less wait time when they come to the bank.Reference: Computer SimulationDifficulty: ModerateKeywords: SimQuick。

运营管理考试题目和答案一、单项选择题（每题2分，共20分）1. 运营管理中，以下哪项不是生产过程的组成部分？A. 产品设计B. 工艺选择C. 质量控制D. 市场调研答案：D2. 在精益生产中，以下哪项是减少浪费的关键？A. 增加库存B. 批量生产C. 持续改进D. 增加工序答案：C3. 以下哪项不是供应链管理的主要目标？A. 提高客户满意度B. 降低成本C. 提高响应速度D. 增加库存水平答案：D4. 以下哪项是运营管理中的瓶颈？A. 效率最高的工序B. 效率最低的工序C. 产出最多的工序D. 成本最低的工序答案：B5. 以下哪项是运营管理中的一个关键概念？A. 顾客满意度B. 财务分析C. 人力资源管理D. 项目管理答案：A6. 以下哪项是运营管理中的质量控制方法？A. 六西格玛B. 财务预算C. 市场分析D. 人力资源规划答案：A7. 以下哪项是运营管理中的库存管理方法？A. 经济订货量（EOQ）B. 经济规模C. 经济利润D. 经济价值答案：A8. 以下哪项是运营管理中的项目管理工具？A. 甘特图B. 资产负债表C. 现金流量表D. 利润表答案：A9. 以下哪项是运营管理中的生产计划方法？A. 物料需求计划（MRP）B. 精益生产C. 5S管理D. 价值流图答案：A10. 以下哪项是运营管理中的生产调度方法？A. 线性规划B. 网络分析C. 甘特图D. 经济订货量（EOQ）答案：C二、多项选择题（每题3分，共15分）11. 以下哪些是运营管理中的关键绩效指标（KPIs）？A. 产量B. 质量C. 成本D. 客户满意度答案：ABCD12. 以下哪些是运营管理中的生产计划类型？A. 长期计划B. 中期计划C. 短期计划D. 应急计划答案：ABC13. 以下哪些是运营管理中的库存控制方法？A. ABC分析B. 经济订货量（EOQ）C. 再订货点法D. 物料需求计划（MRP）答案：ABCD14. 以下哪些是运营管理中的质量管理工具？A. 控制图B. 帕累托图C. 鱼骨图D. 散点图答案：ABCD15. 以下哪些是运营管理中的供应链管理关键要素？A. 供应商管理B. 物料管理C. 客户关系管理D. 信息技术答案：ABCD三、判断题（每题2分，共20分）16. 运营管理的目标是最大化利润，而不是满足客户需求。

运营管理题库及答案详解一、单选题1. 运营管理的主要目标是什么？A. 降低成本B. 提高效率C. 增加利润D. 所有以上选项2. 以下哪项不是流程再造的特点？A. 根本性B. 广泛性C. 渐进性D. 彻底性3. 服务运营管理与制造运营管理的主要区别在于：A. 服务不可储存B. 服务与产品不可分离C. 服务的无形性D. 服务的个性化二、多选题4. 以下哪些因素会影响生产能力？A. 工作时间B. 机器效率C. 员工技能D. 原材料供应5. 质量管理的基本原则包括：A. 持续改进B. 客户导向C. 过程控制D. 质量成本分析三、判断题6. 项目管理是运营管理的一部分。

（）7. 供应链管理只涉及物流环节。

（）8. 六西格玛是一种质量管理方法，与运营管理无关。

（）四、简答题9. 简述什么是精益生产？10. 描述供应链管理的三个主要流程。

五、案例分析题11. 某制造企业面临生产效率低下的问题，请分析可能的原因，并提出改进措施。

六、计算题12. 假设一个工厂有10台机器，每台机器每天工作8小时，每台机器每小时可以生产20个单位产品。

如果工厂希望每天生产1600个单位产品，需要多少台机器？七、论述题13. 论述运营管理在现代企业中的作用和重要性。

答案详解：一、单选题1. 答案：D2. 答案：C3. 答案：B二、多选题4. 答案：A, B, C, D5. 答案：A, B, C, D三、判断题6. 答案：正确7. 答案：错误8. 答案：错误四、简答题9. 精益生产是一种以减少浪费、提高生产效率和质量为目标的生产管理方法，强调持续改进和流程优化。

10. 供应链管理的三个主要流程包括：采购管理、库存管理和物流管理。

五、案例分析题11. 可能的原因包括：设备老化、员工技能不足、生产流程不合理等。

改进措施可能包括：更新设备、培训员工、优化生产流程等。

六、计算题12. 需要的机器台数 = 1600 / (10 * 8 * 20) = 1台七、论述题13. 运营管理在现代企业中的作用和重要性体现在：提高生产效率、降低成本、保证产品质量、满足客户需求、增强企业竞争力等方面。

营运培训考试题库及答案一、单项选择题1. 营运管理的核心目标是（）。

A. 提高客户满意度B. 提高企业利润C. 提高员工满意度D. 提高市场份额答案：B2. 营运战略规划的第一步是（）。

A. 确定目标市场B. 分析竞争对手C. 制定营运目标D. 进行市场调研答案：D3. 在营运管理中，以下哪项不是关键绩效指标（KPI）？A. 客户满意度B. 员工流失率C. 产品合格率D. 员工培训次数答案：D4. 以下哪项不是营运流程再造（BPR）的特点？A. 根本性B. 广泛性C. 渐进性D. 系统性答案：C5. 营运管理中的“精益生产”主要强调的是（）。

A. 减少浪费B. 提高生产速度C. 增加产品种类D. 扩大生产规模答案：A二、多项选择题6. 营运管理的主要职能包括（）。

A. 生产计划B. 库存管理C. 质量管理D. 人力资源管理答案：ABC7. 以下哪些因素会影响企业的营运效率？A. 技术进步B. 员工技能C. 市场需求变化D. 管理水平答案：ABCD8. 营运管理中的“六西格玛”方法论包括以下哪些阶段？A. 定义B. 测量C. 分析D. 控制答案：ABCD9. 以下哪些是营运管理中的风险管理策略？A. 风险规避B. 风险转移C. 风险接受D. 风险控制答案：ABCD10. 营运管理中的供应链管理涉及到以下哪些环节？A. 供应商管理B. 物料采购C. 生产制造D. 产品分销答案：ABCD三、判断题11. 营运管理只关注生产和制造过程。

（）答案：错误12. 营运管理的目标是实现成本最小化和效率最大化。

（）答案：正确13. 营运流程再造（BPR）是一种渐进式的管理改进方法。

（）答案：错误14. 精益生产和六西格玛是两种完全独立的管理方法。

（）答案：错误15. 营运管理中的质量管理只关注产品的最终质量。

（）答案：错误四、简答题16. 简述营运管理中的“5S”管理法。

答案：5S管理法是一种起源于日本的管理方法，包括整理（Seiri）、整顿（Seiton）、清扫（Seiso）、清洁（Seiketsu）和素养（Shitsuke）。

ChapterInventory Management1.Inventory management is the planning and controlling of inventories in order to meet thecompetitive priorities of the organization.Answer: TrueReference: IntroductionDifficulty: EasyKeywords: inventory management, planning, controlling2.When looking at inventory management, the term “lot size” refers to the physicaldimensions of the area where the inventory is stored.Answer: FalseReference: IntroductionDifficulty: EasyKeywords: inventory management, lot size3.When looking at inventory management, the term “lot size” refers to the quantity of aninventory item management either buys from a supplier or manufactures using internal processes.Answer: TrueReference: IntroductionDifficulty: EasyKeywords: inventory management, lot size, buys, manufactures4. A stock-keeping unit (SKU) is an individual item or product that has an identifying codeand is held in inventory somewhere along the supply chain.Answer: TrueReference: Inventory Management Across The OrganizationDifficulty: EasyKeywords: SKU, individual item, inventory, identifying code5. A stock-keeping unit (SKU) is a specially designed container for holding a specificamount of an inventory item somewhere along the supply chain.Answer: FalseReference: Inventory Management Across The OrganizationDifficulty: EasyKeywords: SKU, inventory item, inventory, supply chain6.ABC analysis is a process for categorizing SKUs according to dollar usage so thatmanagers can focus on items with the highest dollar value.Answer: TrueReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, dollar value7.When using ABC analysis, class C SKUs should be reviewed frequently.Answer: FalseReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, class8.Cycle counting is an inventory-control method whereby storeroom personnelphysically count a small percent of the total number of items each day.Answer: TrueReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: cycle counting, physical count9.EOQ should be used if you use a make-to-order strategy and the customer specifies theentire order be delivered in one shipment.Answer: FalseReference: Economic Order QuantityDifficulty: EasyKeywords: EOQ, economic order quantity10.EOQ should be used if you follow a make-to-stock strategy and the item has relativelystable demand.Answer: TrueReference: Economic Order QuantityDifficulty: EasyKeywords: EOQ, economic order quantity11.The EOQ is the smallest lot size that a supplier will allow a customer to order.Answer: FalseReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity12.As the annual demand increases, the EOQ also increases.Answer: TrueReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity13.Considering the EOQ model, smaller lots are justified when holding costs are decreased.Answer: FalseReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, holding cost, lot size14.Considering the EOQ model, a reduction in ordering costs justifies reducing the lot sizesordered.Answer: TrueReference: Economic Order QuantityDifficulty: EasyKeywords: EOQ, economic order quantity, ordering cost, lot size15.Dependent demand items are those items for which demand is influenced by marketconditions and is not related to inventory decisions for any other item held in stock.Answer: FalseReference: Inventory Control SystemsDifficulty: ModerateKeywords: dependent demand, inventory16.Independent-demand items are those items for which demand is influenced by marketconditions and is not related to inventory decisions for any other items held in stock.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: independent demand, inventory17.If on-hand inventory = 100 units, scheduled receipts = 100 units and backorders = 100units, the Inventory Position (IP) is the sum of the three, or 300 units.Answer: FalseReference: Inventory Control SystemsDifficulty: ModerateKeywords: continuous review, periodic review, inventory position18.If on-hand inventory = 100 units, scheduled receipts = 100 units and backorders = 100units, the Inventory Position (IP) is 100 units.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: continuous review, periodic review, inventory position19. A continuous review system is sometimes called a reorder point system.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: continuous review, reorder point20. A continuous review system is sometimes called a fixed interval reorder system.Answer: FalseReference: Inventory Control SystemsDifficulty: ModerateKeywords: continuous review, reorder point21.The scheduled receipts are orders that have been placed but not yet received.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: scheduled receipt22.As the service level increases, the probability of not running out of stock during a cycledecreases.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: service level, stockout23.The two-bin inventory system is a type of visual system.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: two-bin, visual system24. A periodic review system is a system in which an item’s inventory position is reviewedperiodically rather than continuously.Answer: TrueReference: Inventory Control SystemsDifficulty: ModerateKeywords: periodic review, continuous25.What is generally true about the class A SKUs in ABC analysis? They represent:a.about 20 percent of all SKUs.b.about 30 percent of all SKUs.c.about 20 percent of the dollar usage.d.about 50 percent of the dollar usage.Answer: aReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, class A26.What is generally true about the class A SKUs in ABC analysis? They represent:a.about 50 percent of all SKUs.b.about 80 percent of all SKUs.c.about 20 percent of the dollar usage.d.about 80 percent of the dollar usage.Answer: dReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, class A27.What is generally true about the class B SKUs in ABC analysis? They represent:a.about 20 percent of all SKUs and about 80 percent of the dollar usage.b.about 80 percent of all SKUs and about 20 percent of the dollar usage.c.about 30 percent of all SKUs and about 15 percent of the dollar usage.d.about 50 percent of all SKUs and about 95 percent of the dollar usage.Answer: cReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, class B28.What is generally true about the class C SKUs in ABC analysis? They represent:a.about 20 percent of all SKUs.b.about 50 percent of all SKUs.c.about 15 percent of the dollar usage.d.about 50 percent of the dollar usage.Answer: bReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC, analysis, Pareto, class C29.What is generally true about the class C SKUs in ABC analysis? They represent:a.about 20 percent of all SKUs.b.about 30 percent of all SKUs.c.about 5 percent of the dollar usage.d.about 50 percent of the dollar usage.Answer: cReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, Pareto, class C30.ABC analysis is closely related to:a.three-bin analysis.b.EOQ analysis.c.repeatability analysis.d.Pareto analysis.Answer: dReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, Pareto analysis31.Which one of the following is NOT a method for tracking inventory and ensuringaccurate records?a.Assigning responsibility to specific employees for issuing and receiving materialsb.Updating the reorder points to minimize safety stockc.Cycle countingd.Logic error checksAnswer: bReference: Inventory Management Across The OrganizationDifficulty: ModerateKeywords: ABC analysis, cycle counting32.Which one of the following is not an assumption of the EOQ model?a.Decisions for one item can be made independently of decisions made for other items.b.There is no uncertainty in lead-time.c.The amount of an order received is exactly equal to what was ordered, without any“short shipments” from a supplier or scrap losses in the shop.d.Quantity discounts can be taken advantage of for large lot sizes.Answer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, assumptions33.Which one of the following statements regarding the economic order quantity (EOQ) isTRUE?a.The EOQ model combines several different item orders to the same supplier.b.If an order quantity is larger than the EOQ, the annual holding cost for cycleinventory exceeds the annual ordering cost.c.The EOQ model assumes a variable demand pattern.d.When the interest rate drops, the inventory holding cost decreases and the EOQdecreases.Answer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, cycle inventory34.Which one of the following statements concerning the economic order quantity (EOQ)model is TRUE?a.An increase in holding cost will increase the EOQ.b. A decrease in demand will increase the EOQ.c. A decrease in holding cost will increase the EOQ.d.None of the above is true.Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, holding cost35.Which one of the following statements concerning the economic order quantity (EOQ) isTRUE?a.The EOQ is the order quantity that minimizes annual inventory holding costs.b.An increase in demand will increase the EOQ.c.The time between orders (TBO) will increase with an increase in holding costs.d.The EOQ formula assumes that there are only three relevant costs: holding,transportation, and setup.Answer: bReference: Economic Order QuantityDifficulty: HardKeywords: EOQ, economic order quantity36.You have taken a job in industry and are facing your first ordering decision. As youprepare to place the order, you remember your instructor teaching you that you wouldn’t use the EOQ formula if:a.you followed a make-to-stock strategy for an item with stable demand.b.your carrying costs and ordering costs are known and relatively stable.c.the order size is constrained by capacity limitations such as the number or size of thedelivery trucks.d.your setup costs and holding costs remain constant and can be determined.Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity37. A company operating under an EOQ policy enjoys rising annual demand for theirproducts for three consecutive years. During this time their holding cost and ordering cost remain constant. Which statement is best?a.Their order quantity will fall and so will the time between orders.b.Their order quantity will fall but the time between orders will risec.Their order quantity will rise but the time between orders will fall.d.Their order quantity will rise and so will the time between orders.Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, time between orders38.The Lemma Company manufactures and sells 10 products. Ways have been found to cutboth the setup and inventory holding costs in half. What effect will this have on the economic order quantities of the 10 products?a.They will be reduced by a factor of 1.41.b.They will not change.c.They will be reduced by a factor of 2.00.d.They will be increased by a factor of 1.41.Answer: bReference: Economic Order QuantityDifficulty: HardKeywords: EOQ, economic order quantity, setup cost, holding cost39.The Lemming Company implements an aggressive marketing campaign and effectivelydoubles the annual demand for Model 13s. Their total annual holding cost should:a.decrease by 50%.b.increase by 100%.c.stay the same.d.increase by 40%.Answer: dReference: Economic Order QuantityDifficulty: HardKeywords: EOQ, economic order quantity, holding cost40.Sensitivity analysis on the economic order quantity (EOQ) formula can help theoperations manager answer several questions on how to manage inventories. Which one of the following questions is NOT answered by EOQ sensitivity analysis?a.How critical are errors in estimating demand (D), inventory holding cost (H), andsetup cost (S)?b.What should happen to lot sizes if interest rates drop?c.What should happen to cycle inventory if the demand rate increases?d.What should happen to lot sizes if supply and lead-time uncertainty increase?Answer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, lead time, sensitivity analysis41.Vilas County Hospital consumed 400 boxes of bandages per week last year. The price ofbandages was $80 per box, and the hospital operates 52 weeks per year. The cost of processing an order was $64, and the cost of holding one box throughout a full year was 20% of the value of the material.Last year the hospital ordered bandages, on average, once every two weeks, each time ordering 800 boxes. What extra cost did the hospital incur that could have been avoided if the EOQ concept had been applied?a.Less than or equal to $650b.More than $650 and less than $1,050c.More than $1,050 and less than $1,450d.More than $1,450Answer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, total coste the information in Scenario 12.1. What is the economic order quantity for the XO-01?a.Less than or equal to 100 unitsb.Greater than 100 units but less than or equal to 180 unitsc.Greater than 180 units but less than or equal to 250 unitsd.Greater than 250 unitsAnswer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantitye the information in Scenario 12.1. What are the annual inventory holding costs ifTalbot orders using the EOQ quantity?a.Less than or equal to $1,500b.Greater than $1,500 but less than or equal to $4,000c.Greater than $4,000 but less than or equal to $6,500d.Greater than $6,500Answer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, inventory holding coste the information in Scenario 12.1. What are the annual ordering costs if Talbot ordersusing the EOQ quantity?a.Less than or equal to $1,000b.Greater than $1,000 but less than or equal to $2,500c.Greater than $2,500 but less than or equal to $4,000d.Greater than $4,000Answer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, ordering coste the information in Scenario 12.1. What are the total annual holding and orderingcosts if Talbot orders using the EOQ quantity?a.Greater than $7,000b.Greater than $5,000 but less than or equal to $7,000c.Greater than $2,500 but less than or equal to $5,000d.Less than or equal to $2,500Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords:EOQ, economic order quantity, total inventory holding and orderingcostse the information in Scenario 12.1. What is the cycle length (time between orders)when orders are placed using the EOQ quantity?a.Less than 5 daysb.Greater than 5 days but less than or equal to 10 daysc.Greater than 10 days but less than or equal to 15 daysd.Greater than 15 daysAnswer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, cycle length, time between orderse the information in Scenario 12.1. How many times per year must Talbot order theXO-01 when orders are placed using the EOQ quantity?a.Less than 10 times per yearb.Greater than 10 times but less than or equal to 20 times per yearc.Greater than 20 times but less than or equal to 30 times per yeard.Greater than 30 times per yearAnswer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, orders per yeare the information in Scenario 12.1. The purchasing manager decides that, in order tosave purchasing time, orders for the XO-01 will be placed every three months, or four times per year. How much does this approach cost Talbot in total annual holding and ordering costs (instead of Talbot ordering using the EOQ quantity)?a.Greater than $18,000b.Greater than $14,000 but less than or equal to $18,000c.Greater than $10,000 but less than or equal to $14,000d.Less than or equal to $10,000Answer: bReference: Economic Order QuantityDifficulty: ModerateKeywords:EOQ, economic order quantity, total inventory holding and orderingcostse the information in Scenario 12.2. What is the economic order quantity for theSmooth Shifter?a.Less than or equal to 40 unitsb.Greater than 40 units but less than or equal to 80 unitsc.Greater than 80 units but less than or equal to 120 unitsd.Greater than 120 unitsAnswer: aReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantitye the information in Scenario 12.2. What are the annual inventory holding costs ifBurdell orders using the EOQ quantity?a.Less than or equal to $300b.Greater than $300 but less than or equal to $500c.Greater than $500 but less than or equal to $700d.Greater than $700Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, inventory holding coste the information in Scenario 12.2. What are the annual ordering costs if Burdellorders using the EOQ quantity?a.Less than or equal to $200b.Greater than $200 but less than or equal to $350c.Greater than $350 but less than or equal to $500d.Greater than $500Answer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, ordering coste the information in Scenario 12.2. What are the total annual holding and orderingcosts if Burdell orders using the EOQ quantity?a.Greater than $1,500b.Greater than $1,000 but less than or equal to $1,500c.Greater than $750 but less than or equal to $1,000d.Less than or equal to $750Answer: bReference: Economic Order QuantityDifficulty: ModerateKeywords:EOQ, economic order quantity, total inventory holding and orderingcostse the information in Scenario 12.2. What is the cycle length (time between orders)when orders are placed using the EOQ quantity?a.Less than or equal to 5 daysb.Greater than 5 days but less than or equal to 10 daysc.Greater than 10 days but less than or equal to 15 daysd.Greater than 15 daysAnswer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, cycle length, TBOe the information in Scenario 12.2. How many times per year must Burdell order theSmooth Shifter when orders are placed using the EOQ quantity?a.Less than or equal to 10 times per yearb.More than 10 times but fewer than or equal to 20 times per yearc.More than 20 times but fewer than or equal to 30 times per yeard.More than 30 times per yearAnswer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, orders per yeare the information in Scenario 12.2. The purchasing manager decides that, in order tosave purchasing time, orders for the Smooth Shifter will be placed once a month, or twelve times per year. How much does this approach cost Burdell in total annual holding and ordering costs (instead of Burdell ordering using the EOQ quantity)?a.More than $500b.More than $200 but less than or equal to $500c.More than $50 but less than or equal to $200d.Less than or equal to $50Answer: dReference: Economic Order QuantityDifficulty: ModerateKeywords:EOQ, economic order quantity, total inventory holding and orderingcostse the information in Scenario 12.3. If Tom decides to order at the economic orderquantity, what is the sum of the annual ordering cost and holding cost?a.Less than or equal to $90b.Greater than $90 but less than or equal to $100c.Greater than $100 but less than or equal to $115d.Greater than $115Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, total coste the information in Scenario 12.3. Tom cuts the ordering cost in half by implementinga streamlined processing system. How many fewer units should he now order each timehe places an order?a.Less than or equal to 10 unitsb.Greater than 10 but less than or equal to 15 unitsc.Greater than 15 but less than or equal to 20 unitsd.Greater than 20 unitsAnswer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, ordering coste the information in Scenario 12.3. If Tom orders a one-year supply at a time, howmuch higher are his total (ordering and holding) costs compared to total costs incurred if he ordered at his EOQ?a.Less than or equal to $600b.Greater than $600 but less than or equal to $700c.Greater than $700 but less than or equal to $800d.Greater than $800Answer: dReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, total coste the information in Scenario 12.3. If Tom orders at the economic order quantity, howmany units does he order at a time?a.Less than or equal to 75 unitsb.Greater than 75 but less than or equal to 150 unitsc.Greater than 150 but less than or equal to 250 unitsd.Greater than 250 unitsAnswer: aReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantitye the information in Scenario 12.3. If Tom orders such that his annual holding cost istwice what his annual ordering cost is, how many units at a time is he ordering?a.Less than or equal to 100 unitsb.Greater than 100 but less than or equal to 105 unitsc.Greater than 105 but less than or equal to 110 unitsd.Greater than 110 unitsAnswer: bReference: Economic Order QuantityDifficulty: HardKeywords: EOQ, economic order quantity61. A neighborhood sportswear store sells a pair of Victoria sneakers for $40. Due to therecent fitness craze, these shoes are in high demand: 50 pairs of shoes are sold per week.The ordering cost is $20 per order, and the annual holding cost is 20% of selling price. If the store operates 52 weeks a year, what can you say about the current lot size of 235?a.Too largeb.Too smallc.Just rightd.Cannot tell from the information givenAnswer: aReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity62.An item experiences an annual demand of 7,200 units. It costs $8 to hold an item ininventory for one year and $16 to place an order. If the EOQ model is used, what is the time between orders? Assume that there are 52 business weeks in a year.a.Less than 1 weekb.Greater than 1 week but less than or equal to 2 weeksc.Greater than 2 weeks but less than or equal to 3 weeksd.Greater than 3 weeksAnswer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, time between orderse the information in Scenario 12.4. If Crittenden uses the EOQ model, how frequentlymust she place orders for this item?a.Every weekb.Every 2 weeksc.Every 3 weeksd.Every 4 weeksAnswer: bReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity, time between orderse the information in Scenario 12.4. Due to new ordering procedures initiated byCrittenden, the ordering cost is dropping to $4 per order. At the same time, the weekly demand increases to 64 units per week due to an increase in business. What effect do these changes have on the EOQ quantity for this item?a.The EOQ quantity remains unchanged.b.The EOQ quantity increases by 20%.c.The EOQ quantity decreases by 20%.d.Sufficient information is not available for answering this question.Answer: cReference: Economic Order QuantityDifficulty: ModerateKeywords: EOQ, economic order quantity65.Which one of the following statements concerning a continuous review system is best?a.The inventory position (IP) of an item measures the item’s ability to satisfy futuredemand, relying only on the on-hand inventory.b.An item’s inventory position under a continuous review system increases by Q unitsas soon as an order is received.c.An item’s on-hand inventory increases by Q units as soon as an order is placed.d.Under a continuous review system, an item’s inventory position corresponds to theon-hand inventory unless there are backorders or one or more scheduled receipts.Answer: dReference: Inventory Control SystemsDifficulty: HardKeywords: continuous review system, inventory position66.Which one of the following descriptions best defines the cycle-service level as a measureof customer service?a.The preferred proportion of annual demand instantaneously filled from stockb.The number of stockouts tolerated per yearc.The preferred proportion of days in the year when an item is in stockd.The desired probability of not running out of stock in any one inventory cycleAnswer: dReference: Inventory Control SystemsDifficulty: ModerateKeywords: cycle-service level, customer service67.Which one of the following statements is best?a.The level of safety stock maintained decreases when the desired cycle-service levelincreases.b.The level of safety stock maintained decreases when the standard deviation ofdemand during lead-time increases.c.When no safety stock is maintained, stockouts will occur during approximately 50%of the cycles.d.The level of safety stock maintained is greater if mean absolute deviation (MAD) isused rather than standard deviation in estimating forecast errors.Answer: cReference: Inventory Control SystemsDifficulty: ModerateKeywords: safety stock, stockout68.An inventory system answers two important questions: when to order and how much toorder. Which of the following statements correctly explains how a Q system (continuous review system) or a P system (periodic review system) answers these questions?a.Under a Q system, a fixed quantity is ordered every P time period.b.Under a Q system, an order is placed to replenish the inventory position up to thetarget level T when the inventory position reaches the reorder point R.c.Under a P system, a fixed quantity Q is ordered when the inventory position reachesthe reorder point R.d.Under a P system, an order is placed to replenish the inventory position up to thetarget level T every P time periods.Answer: dReference: Inventory Control SystemsDifficulty: ModerateKeywords: Q system, P system, inventory target level (T), inventory position。