[精品]2017年商务交流试题商务交流试题及答案

《商务沟通》作业考核试题及答案参考商务沟通作业考核试题及答案参考一、选择题（每题2分，共40分）1.商务沟通的定义是：A.传递信息和意图B.交流观点和思想C.实现合作和共赢D.以上皆是2.以下哪个不属于有效的非语言沟通方式？A.手势B.面部表情C.服装形象D.电话交流3.以下哪个不是有效的沟通技巧？A.倾听和理解B.表达和陈述C.批评和指责D.提问和探索4.在商务谈判中，以下哪个技巧是重要的？A.开门见山B.直接表达意见C.积极倾听D.用词严谨5.以下哪个不是沟通中的障碍？A.语言和文化差异B.情绪和情感C.信息过载D.自信和自尊6.以下哪个不属于有效的文字沟通技巧？A.简明扼要B.明确表达C.语法错误D.结构清晰7.激励性沟通的目标是：A.传递信息B.建立关系C.鼓励行动D.理解观点8.商务会议中，以下哪种行为是不恰当的？A.准时到达会议室B.尊重他人发言C.打断他人发言D.有效记录会议要点9.以下哪个不是形象管理的重要方面？A.仪表仪容B.沟通风格C.谈吐与表达能力D.工作能力10.以下哪种沟通方式是最有效的？A.面对面交流B.电话交流C.电子邮件D.书面报告二、问答题（每题10分，共60分）11.请简述商务沟通的重要性及作用。

商务沟通是商业活动中至关重要的一环。

它不仅仅是信息的传递，更是思想和观点的交流，实现合作和共赢的过程。

有效的商务沟通可以帮助建立良好的合作关系，提升工作效率，促进决策的实施，消除误解和问题，提高企业形象和信誉度。

12.列举几种常见的沟通障碍，并说明如何克服。

常见的沟通障碍包括语言和文化差异、情绪和情感、信息过载以及自信和自尊等。

克服这些障碍的方法包括：- 加强跨文化交流和学习不同语言的基础知识，提升沟通的准确性和效果。

- 控制情绪，采用冷静客观的态度，避免情绪影响沟通结果。

- 简化信息，重点表达关键信息，避免信息过载。

- 建立自信心，尊重他人，倾听和理解对方的观点，避免自尊心成为沟通的障碍。

2005年7月自考中英合作专业商务交流试题（考试时间165分钟，满分100分）课程代码：0798注意事项：1．本试题包括必答题与选答题两个部分，必答题60分，选答题40分。

必答题为一、二、三题，每题20分。

选答题为四、五、六、七题，每题20分，任选两题回答，不得多选，多选者只按选答的前两题计分。

60分为及格线。

2．用圆珠笔或者钢笔按题号把答案写在答题纸上，不必抄写题目。

第一部分必答题(满分60分)（本部分包括第一、二、三题，每题20分）在回答第一部分的问题之前，请先阅读下面的案例(本案例纯属虚构)案例：深圳地区以其高科技产业与计算机装配的高速发展而闻名于世，它的生物技术的增长也十分迅速。

二十世纪九十年代后期，一家美国公司在深圳设立了新的机构，投资建立了近三十五万平方米的工业园区。

深圳的IT贸易额达到了近十亿美元，特别是出口贸易增长很快，深圳已成为中国第二繁忙的港口。

深圳IT贸易的蓬勃发展带动了酒店业的兴起，深圳也因此成为一个具有热情好客良好声誉的城市。

不少酒店的服务、饮食(特别是中餐)的水平得到了很大的提高。

最近你刚进入深圳一家最好的酒店工作，这家酒店正在准备召开一个为期七天的IT业的“高级信息传输技术巡展暨发展研讨会”，届时将有来自世界各地的1000名代表参加会议，预计将有500人会住在你所工作的这家酒店。

这家酒店的客房超过1000套，酒店具有豪华的配套设施：游泳池、健身房、电影院、休息室、桑拿室、9个不同风味的餐厅以及商务中心。

酒店座落在一个漂亮的公园旁边，与一个高尔夫练习场相毗邻。

它是这个地区最大、最好的酒店。

在代表们入住期间，你的工作主要是负责接待并安排他们办理入住手续，同时，你还要负责一些后堂的一般管理工作，包括为接待那些大型参观团所必须作的日常文书工作。

在研讨会召开前的最后一个星期，全体员工都预先演练了一遍，包括问候与会的代表，回答他们的问题，帮助他们，满足他们的需求并在他们入住后照顾好他们。

商务交流试题及答案【篇一：商务交流试题原稿】s=txt> 商务交流(二)试题一、单项选择题(本大题共30 小题，每小题 1 分，共30 分)在每小题列出的四个选项中只有一个选项是符合题目要求的，请将正确选项前的字母填在题后的括号内。

1. 电话交流方式具有很多优势，但不包括(c )a. 方便、快捷b.能够获得即时反馈c. 对复杂问题能做出及时反应d. 平等与遮盖作用2. 当演示或演讲的目标是告知或描述时，应采用的方式方法是( c)a. 集中精力于显示，采用推论、时间或空间顺序解释事情如何进行b. 深刻地感染听众，通过引证听众的利益和事实支持你的观点c. 根据听众的具体情况使用适当语言，生动、准确地说明或形容事物d. 讲话要注意艺术性，做到简短、幽默、适合听众特点3. 下列活动中不同文化背景的商务人员可能表现一致的是(a )a. 正式的会议b. 访问或面谈时c. 非正式的会议d. 娱乐活动4. 几乎每个人都有空间属于自己的感觉，“个人空间”可划分为四种类型，下列选项正确的是( b)a. 亲密距离私人距离社会距离长远距离b. 亲密距离私人距离社会距离公共距离c. 私人距离社会距离空间距离公共距离d. 空间距离私人距离公共距离长远距离5. 恰当的利用视觉辅助手段能够令演讲及演示富有创意，并给人留下深刻的印象，下列作法中不妥当的是( b)a. 图像应当大得足以让每个人看得见b. 视觉资料要做到详细、全面，方便观众记录c. 避免将视看物放得太久，以免分散观众的注意力d. 不要使用太多种不同类型的辅助工具，以免造成混乱6. 列标题目录这种提要类型具有许多优点，但不包括(d )a. 突出主要观点，结构清晰b. 保持与听众目光交流c. 易于使用d. 即使对主题不很熟悉也不会失去条理7. 演讲者直接与听众进行视觉接触，显示出( c)a. 演讲者的身份b.听众很在意演讲者c. 演讲者的诚实d. 演讲者的博学8. 下列选项中无益于演说家树立积极形象的是( d)a. 良好的姿势b. 真实自然，坚定且充满信心c. 热情洋溢d. 认为只要表达清楚、自然，穿什么衣服是次要的9. 下列报告类型中适合于作正式年终工作报告的是( d)a. 口头报告b. 信函报告c. 示范报告d. 多页文件报告10. 面谈的组织控制程度常被描述为( a)a. 非结构化的一般结构化的高度结构化的高度结构化——标准化的b. 结构化的非结构化的一般结构化的高度结构化的c. 非结构化的一般结构化的高度结构化的一般结构化——标准化的d. 结构化的非结构化的高度结构化的高度结构化——标准化的11. 演讲过程中，形成良好的第一印象非常重要，下列无益于形成良好第一印象的作法是( b)a. 开场白新颖、富有吸引力b. 不要犹豫，听众坐好后立即开始，避免目光交流、互相观察，以免紧张c. 不要使用陈旧俗套的开场白d. 充满信心，不要过于谦虚12. 在求职面试过程中，下列作法不妥当的是( c)a. 突出良好形象b. 实事求是c. 遇到为难甚至违法的问题直接拒绝d. 充满信心，充分发挥13. 要有效地使用语音信箱，应避免出现的情况是( c)a. 留简短信息b. 如果外出一段时间，要专门留下说明c. 不定期地打开语音信箱d. 每次留信息时最多只能用2—3 分钟的时间14. 成员高度参与，或许有时难以达到统一，但最后要根据群体的大致倾向做出决策的方法是( c)a. 权威决策法b. 多数/投票表决决策法c. 趋同决策法d. 达成一致决策法15. “生动、有趣，但却难以让每个人都看清楚”表述的视觉辅助手段是( b)a.白板b.实物c.粘贴物d.翻纸版16. 在身体语言中，最能表达人们思想感情和倾向的莫过于(b )a.说话声音b.面部表情c. 语气d. 沉默或停顿17. 以下行为不是“隐秘议程”具体表现的是( b)a. 保护自己所代表的群体的利益b. 承认在过去的错误上表现出的无能c. 结成特别联盟d. 想引起别人( 或某个上级) 的注意18. 在会议议程中，对于需要讨论的业务事项，安排顺序的通常原则是( a)a. 先按排例行公事，再安排讨论新问题；先安排简短或紧急的事项，再安排比较费时的事项b. 先安排讨论新问题，再解决例行公事；先安排简短或紧急的事项，再安排比较费时的事项c. 先安排例行公事，再安排讨论新问题；先安排比较费时的问题，再安排简短或紧急的事项d. 先安排讨论新问题，再安排例行公事；先安排比较费时的问题，再安排简短或紧急的事项19. 假如你要向你的主管传递一条信息，从传递到接收，可能发生的障碍是(c )a. 使用语言不当b. 知识背景差异c. 被打断d. 主管不信任你20. 领导风格对群体的生产率和士气有不同的影响，下面体现民主风格的是( a)a. 成员计划行动且用自己的资源去实现自己的目标，领导只有在必要时进行引导，提出一些技术性的建议b. 成员的行动由领导者计划，成员对下一步做什么几乎不知道c. 领导者的行为受达到目标就要不断地指导这一信念支配，工作是为了实现个人目标d. 领导者几乎完全不关心目标的实现，任务可能不被执行，成员的满足只来自实现个人目标而非群体目标21. 下列对不同图表类型的特点描述不正确的是(b )a. 表格能有序地分项排列有关数字b. 曲线常用于表述离散型信息c. 图形方便于离散型信息的比较d. 图标能形象地表达数字、文字信息，可将复杂信息简单化22. 为了避免失误，计划一次交流时必须弄清几个问题，但不包括(a )a.交流信息的策划b.交流的目的、对象c.交流的主题、语气、风格d.交流的时间、地点23. 下列直接影响群体生产率及成员满意度的因素是( d) a.成员的个人及心理特点 b .任务要求，例如完成任务可利用的时间c. 群体在组织/社会的相互关系d. 成员的参与方式与程度24. 用于演示非统计信息的图示方式是( d)a. 表格b. 曲线c. 图形d. 决策树25. 在报告中能够省略的内容是(d )a.报告的主题b.报告的结论和建议c.报告依据的事实d.起草报告的计划26. 下列最好由群体来执行的工作是(a )a. 需要创造性的工作b.判断的对象意义明确的工作c.要求智力技能而非手工的工作d.对于记忆和回忆信息不是很重要的工作27. 在处理难接听的顾客电话时，下列作法中不妥当的是( c)a. 总是主动帮忙，不要等着对方提要求b. 总是通过介绍自己和询问对方的姓名，使谈话变成私人间的交谈c. 在顾客生气时，试图解释原因d .电话结束时概括一下你提出的且对方同意的解决办法28. 下列选项中无益于交流者认真倾听和理解别人所发出信息的是(c )a.保持开放的心态b.倾听主要观点c. 认真详细地记笔记d. 为听做准备29. 适用于表示两个独立变量的信息的曲线是(d )a. 简单曲线b. 分隔的复合曲线c. 复合曲线d. 离散型曲线30. 人们在使用语言进行交流的同时，会伴随其它形式的交流，这种用来解释语言之外的交流形式，通常称为( b)a. 身体语言b. 附加交流c. 言外之意d. 行为举止二、综合题(本大题共 4 小题，共20 分) 有效的交流者不仅要善于利用语言和非语言形式传递自己的意图，同时也应该认真倾听和理解别人发出的信息，并能够作出积极的反应。

第3次作业一、单项选择题（本大题共40分，共 20 小题，每小题 2 分）1. 下面选项中是符号的是（）。

A. 路标 B. 汽车长鸣 C. 乌云 D. “+”2. 我国发射第一颗同步通讯卫星是在（）。

A. 1957年 B. 1962年 C. 1965年 D. 1984年3. 根据马斯洛需求层次理论，最高层的需要是（）。

A. 社交 B. 安全 C. 生理 D. 自我实现4. 我们语言文字中的同义词和多义词的存在，是由于语言文字作为符号具有（）。

A. 表意性 B. 任意性 C. 传承性 D. 组合性5. 下列不属于自我表露原则的是（）。

A. 真实原则 B. 程度原则 C. 对等原则 D. 性质原则6. 以下哪项不是语言符号学显示的作用（）。

A. 对信息的指代和显示作用B. 对信息的表意和认识作用C. 沟通和自律作用D. 社会网络中的联系媒介7. 下列不属于谈判误区的特点的是（）。

A. 唯我独尊 B. 对方优先 C. 开门见山 D. 急于求成8. 以下不属于人的基本情感的是（）。

A. 成就感 B. 美感 C. 道德感 D. 理智感9. 心理学家马斯洛认为人的需求层次共分为几个阶段（）。

A. 五 B. 六 C.七 D. 八10. 网络媒介为人类传播活动提供了（）的网络传播。

A. “对话式” B. “交互式” C. “独白式” D. “车轮式”11. 最早对符号进行分类的的学者是（）。

A. 皮尔士B. 索绪尔C. J•迪D. 施拉姆12. 符号和信号传播沟通时代，人类将彼此理解的（）作为信息的信号或符号进行传播。

A. 声音和身体语言B. 声音和图形C. 图形和身体语言D. 图形13. 在对“沟通”这一概念的解释中，共享派强调信息传递的（）。

A. 有效性B. 真实性C. 双向性D. 反馈性14. 下列那个角度不适用于对作品形式的鉴赏中（）。

A. 情致 B. 体裁 C. 结构 D. 表现手法15. 红色在哪个国家是禁忌？（）。

2017年电大商务谈判实务期末考试复习资料有试题答案1.商务谈判包括国际和国内两种类型，它们有着不同的范畴。

2.国际商务谈判由国际、商务和谈判三个部分组成。

3.谈判的当事人、谈判标的和谈判背景是国际商务谈判的构成要素。

4.先期探询的做法有直接探寻和间接探寻两种方式。

5.谈判准备的关键是要做到知己知彼、知头知尾，并通过预审做好充分准备。

6.小结的时间有阶段结束、专题结束和场次结束三种情形。

7.妥协的方式通常表现为立场、数字和文字三种形式。

8.后退中的灵活规则主要表现为后退适时和后退适度。

9.谈判终局的判定有三个准则：条件准则、时间准则和策略准则。

10.适合进行商务谈判的人才应具备思想水平、工作作风和业务水平三方面的条件。

11.组成谈判班子的原则主要有实办和进度两个方面。

12.主持人的职责包括纽带、接口、指挥和寻找妥协点等四个方面。

13.主持谈判的因素主要包括谈判目标、谈判对手、谈判时间、谈判环境和谈判人员等五个方面。

14.谈判的引导是主持业务的关键，主持引导体现在内部引导、外部引导和掌握谈判节奏三个环节上。

15.主持人在首场谈判开场时，应抓好介绍、入座、开场白和掌控气氛四个环节。

16.在引导对方认识利益时，其可能的实利有对方已得到的利益、当前市场的利益和展望未来的利益三种形式。

17.主持人总结的目的一般有备忘、调整、汇报和总结四种。

18.美国谈判手通常性格外露、坦率、热情自信，追求物质上的实利。

19.对美国谈判手的思维对策有利用性格优势、利用心理特征、以实对实和巧用其大四个方面。

20.与德国谈判手谈判的思维对策有以严谨求效益、以柔克刚和以理克刚三个方面。

21.与法国谈判手谈判的思维对策有珍惜友情、研究历史、慎立文件和巧借外力四个方面。

22.日本谈判手有多年形成的个性、作风和哲理，对其谈判的思维对策有激将让利、官高一级、依阵进退、友谊有价、吃大舍小和利虑远近六个方面。

23.谈判策略的作用包括起好锚、稳好舵、撑好帆、管好人和靠好岸等方面。

参考答案及评分标准（一）一、本题包括1、2题2个小题，共20分。

1、本题满分9分（1）身体语言，含义为〃厌倦、不信任、感受受干扰、戒备、龄等。

（3分）（2）言外之意，含义为“失望、不感兴趣、鄙夷、轻视”等c（3分）（3）附加交流，含义为“仅仅是出于礼貌而随口应酬，实际上并不会采取行动。

”（3分）评分标准：（1）、（2）、（3）名词各1分，含义解释各2分。

2、本题满分11分开场白：提供保险材料、政策信息、投资分析等有关文件；解答顾客的问题；对不感兴趣的顾客表示道歉，请其原谅占用了宝贵时间；对感兴趣的顾客做进一步的说服工作，争取签约；预留与顾客的联系方法；结束语；整理顾客资料与归档。

评分标准：上述8项每项1分措辞得体另加3分二、本题包括3、4题2个小题，共20分3、本题满分8分被对方接收；被对方理解；被对方接受；引起对方反应；评分标准：各要点均为1分，举例各另加1分。

4、本题满分12分使用语言不当；解释不清楚；知识背景差异；使用专业术语过多。

评分标准：各要点均为1分，举例各另加2分。

三、本题包括5—7题3个小题，共20分。

5、本题满分5分设定会议目的，明确会议主题；（1分）指定会议议程，决定何人参加；（1分）安排会场，布置有关设施，指明记录员及辅助工作人员；（1分）明确讨论范围，确保人们围绕主题依次发言；（1分）控制会议进程，总结会议成果。

（1分）6、本题满分8分会议目的不明确；（1分）会议本身无必要召开；（1分）与会者缺乏准备；（1分）与会者不合适，该到的未到，不该到的却到了；（1分）会议时间不合适；（1分）会场安排不妥当；（1分）与会者参与方式有误；（1分）会议主席未尽职责。

（1分）7、本题满分7分会议名称；与会人员；会议主题；会议时间；会场位置；会议要求；通知发布机构及发布日期。

评分标准：各项要素均为0.5分，表达清楚、准确各另加0.5分。

四、本题包括8—11题4个小题，共20分。

8、本题满分5分标题；（1分）简介：授权调查范围或目的，程序或方法；（1分）正文主体：基本事实；（1分）最后部分：结论与建议；（1分）附件。

可编辑修改精选全文完整版《商务沟通与谈判》试题库及答案一、单项选择题(在每小题的四个备选答案中，选出一个正确答案，并将正确答案的序号填在题干的括号内。

)1、谈判中，双方互赠礼品时，西方人较为重视礼物的意义和( )。

A.礼物价值B.礼物包装C.礼物类型D.感情价值2、谈判是追求（）的过程。

A、自身利益要求B、双方利益要求C、双方不断调整自身需要，最终达成一致D、双方为维护自身利益而进行的智力较量3、硬式谈判者的目标是（）A、达成协议B、解决问题C、赢得胜利D、施加压力4、判定谈判成功与否的价值谈判标准是（）A、目标实现标准、成本优化标准、人际关系标准B、利益满足标准、最高利润标准、人际关系标准C、目标实现标准、共同利益标准、冲突和合作统一标准D、实现目标标准、最大利益标准、人际关系标准5、谈判地点的不同，可将谈判分为（）A、技术谈判，贸易谈判，价格谈判B、价格谈判，外交谈判，军事谈判C、国际谈判，国内谈判，中立地谈判D、主场谈判，客场谈判，中立地谈判6、国际商务谈判中，非人员风险主要有政治风险、自然风险和( )。

A.技术风险B.市场风险C.经济风险D.素质风险7、谈判准备过程中必须进行的情况分析有（）A、自身分析，市场分析B、自身分析，对手分析C、市场分析，环境分析D、环境分析，对手分析8.感情攻击法适用于营造( )气氛。

A.高调B.低调C.自然D.高低皆可9.为掌握谈判全局，获取主动权，谈判者首先要制造( )优势。

A.权利B.时间C.人员D.信息10.当谈判者处于逆境时，在( )所在地谈判可能更为主动。

A.第三方B.对方C.己方D.无所谓11.与( )人初次见面，最好的话题是天气和体育。

A.美国B.德国C.日本D.英国12、立场型谈判又称为（）A．硬式谈判 B．原则型谈判 C．价值型谈判 D．让步型谈判13．便于双方谈判人员交流思想感情的是（）A．主场谈判 B．客场谈判 C．书面谈判D．口头谈判14. 谈判过程的主体阶段是（）A．开局 B．准备 C．签约D．报价和磋商15.对方报价完毕后，己方正确的做法是（）A．马上还价B．要求对方进行价格解释C．提出自己的报价D．否定对方报价16.成交阶段最主要的目标是（）A．作出让步 B．庆贺达成协议C．力求尽快达成协议D．场外交易17、最能体现谈判特征的沟通行为是（）A．问B．叙C．辩D．说18、日本商人在国际商务交往中的习惯是（）A．谈判团队中一般包括律师B．谈判中直截了当C．初次联系喜欢采用书信方式？D．不用香烟待客，抽烟而不敬烟19、在谈判中，意大利人一般不习惯提及国名，而更愿提及的是（）A．自己的名字B．故乡的地名C．家族的名字D．夫人的名字20、谈判中，一般不使用谈判桌的谈判是( )。

商务交流自考题-3(总分140, 做题时间90分钟)第一部分必答题一、地生公司坐落在威斯康星州道奇维尔地区的地生公司是全美有名的靠邮寄目录销售商品的公司。

地生公司竭尽全力完善自己的形象，它雇佣了多达3000人的彬彬有礼的电话接线员。

当然，公司的销售目录为公司的形象定下了基调。

公司销售传统式的服装，令人惊奇的是，每十户美国家庭中就有一户购买地生公司的目录商品。

公司的目录以清晰谦逊而又巧妙的方式向顾客们提供了真诚的意见与建议。

这样的目录给人一种亲切感，帮助公司建立起与顾客的对话渠道。

许多顾客将地生公司当成自己的朋友，竞相向公司写信——每年达60000封之多！地生公司回复每一封来信，并将那些向公司提供了建议的人员列入了名单。

霍夫女士一直是地生公司忠实的顾客，特别钟情于他们生产的针织毛衣、女士外套、衣领缀扣衬衫等。

然而最近几年来，公司对商品目录进行了重新编排，服装的款式有所更新，使用了许多新的面料、色彩，更多地反映当前的穿着品味。

霍夫对这些新的改变并不感兴趣，她甚至在一份目录中找不到她想要的衣服，这让她很不满意。

为此，她一度写信向地生公司抱怨。

作为顾客关系部工作人员，尼根尚未得到如何回复这样一位忠实客户的明确答案，但他已安排每年只向霍夫送四份包含有她所需要的款式的商品目录。

SSS_TEXT_QUSTI1.电话接线员对塑造地生公司的形象能起到什么作用？一个优秀的接线员应具备哪些素质？分值: 10答案:好的电话接线员对塑造地生公司的形象、增加销售收入有非常大的影响。

他们欢迎打电话的人，向顾客介绍公司的商品，向公司传递、反馈相关信息。

一个优秀的接线员应具备的素质有：(1)语言的可理解性。

(2)速度。

(3)礼貌。

(4)准确。

(5)判断力。

(6)机敏。

SSS_TEXT_QUSTI在打电话的过程中怎样控制谈话的过程？分值: 10答案:(1)确认你清楚地知道电话要达到的目的。

(2)采取主动。

(3)每次开始打电话时，都要通过说明你是谁和为什么打电话而与对方有一个口头的“握手”。

20XX年12月考试商务沟通第一次作业一、单项选择题（本大题共80分，共 40 小题，每小题 2 分）1. 符号学语言学大师索绪尔是最早对符号进行分类的学者，他讲符号系统分为语言符号和非语言符号（）。

A. 正确B. 错误2. 关于制定面谈计划，美国著名学者哈罗德·拉斯维尔的“五W”模式中“Whom”是指（）A. 谁B. 通过什么渠道C. 对谁D. 产生什么效果3. 人格表现是“教诲”与“权威”，是使自己在人际沟通中处于一种绝对的统治的态度和行为。

这是哪种人格状态的表现（）A. “父母”自我人格状态B. “儿童”自我人格状态C. “成人”自我人格状态4. 倾听障碍不包括（）A. 心理定势障碍B. 反馈不当C. 身体不好D. 环境障碍5. “你认为这几个人中，哪个最为严重？”这属于（）A. 深入性提问B. 假设性提问C. 直接性提问D. .引导性提问6. 目前，报刊图书网络的基本形式主要有电子版、网络版和独立网站三种形式（）。

A. 正确B. 错误7. 人际关系类型主要：包容—排斥、控制—追随、喜爱—憎恨这三种（）A. 正确B. 错误8. 信息论、控制论和系统论被称为“三论”，或称为“系统科学”或“信息科学” （）A. 正确B. 错误9. 心理定势障碍指现有的心理状态和拥有的知识对以后的心理和行为将要产生的影响，心理定势直接影响人际信息传播（）A. 正确B. 错误10. 主张不分亲疏厚薄地“兼爱”，提倡“饥者得食，寒者得衣，劳者得息”的是（）A. 法家学派B. 墨家学派C. 道家学派D. 儒家学派11. 心理式沟通属于情感型沟通（）A. 正确B. 错误12. 符号与象征没有差别，符号就是象征。

（）A. 正确B. 错误13. 林和范·德·维恩于1994年提出了组织信息沟通模式认为组织之间的关系发展要经历协调发展、承诺阶段和执行阶段这三个阶段的信息沟通。

（）A. 正确B. 错误14. 为了表示自己的亲切，对初次见面的朋友也要无话不谈，双方不存在隐私（）。

2017年全国职业院校技能大赛高职组“互联网+国际贸易综合技能”赛项赛题外贸商务沟通能力模块竞赛赛题1.He needs a new car.2.They have only one car.3.I want to find a new job.4.May I take some samples?5.Hot is the opposite of cold.6.Jogging is a form of exercise.7.This is my rock-bottom price.8.She asked him to stop talking.9.We live on a very busy street.10.China is north of the equator.11.They don't have much money.12.Please cover the goods W.P.A.13.No one was injured in the fire.14.If you water plants, they grow.15.What she did was really awful.16.If it's sunny, fruit trees do well.17.Heating water causes it to boil.18.We have 10 branch companies.19.The factory was set up in 1990.20.We'll go to Moscow next week.21.Germany is in northern Europe.22.This is my home phone number.23.He’s an excellent public speaker.24.Our company is based in Beijing.25.He hasn’t read the new bulletin.26.Weight is measured with a scale.27.Saturn revolves around the Sun.28.Knives are used for cutting food.29.John went skiing with his family.30.A clock is used to measure time.31.There’s a bank on the next block.32.Here’s a list of our requirements.33.They aren't very good managers.34.His opinion changes every week.35.This circle has a 3-inch diameter.36.Unemployment is a serious issue.37.She wants to meet someone nice.38.She hurt her back in the car crash.39.The shipment can be made in July.40.Here is a catalogue and a price list.41.Please show me your identification.42.Jazz is an example of popular music.43.We are not certain how they got in.44.We live in a small town in California.45.Has she watched the new TV show?46.We can find that information online.47.You can pay with cash or credit card.48.Cartons are light and easy to handle.49.You can pay with cash or credit card.50.As you know, the market is declining.51.His wife asked him to buy some milk.52.A square has an area and a perimeter.53.That city has a major crime problem.54.They live on the west side of the city.55.They're going to purchase new desks.56.He won’t be back until next Thursday.57.Can you reduce the price by 5 dollars?58.The easiest way to get there is by taxi.59.You can use a ruler to measure length.60.She thinks that she might lose her job.61.Our office stays open all day and night.62.We’ll prepare the contract in duplicate.63.I’d rather you quote us your CIF prices.64.It doesn't take long to get there by bus.65.He can speak both French and Spanish.66.He didn't save enough money last year.67.What you need is a good pair of shoes.68.They want to buy some land for a farm.69.Hip-hop is a very popular kind of music.70.We usually ship goods by regular liners.71.His wife was ill, so he didn't go to work.72.He forgot to add sales tax to the invoice.73.Bad driving can lead to traffic accidents.74.You can’t get a refund without a receipt.75.A kilometer is approximately half a mile.76.The flight was cancelled after the storm.77.She works for a large department store.78.He's upset because he missed his flight.79.What are the dimensions of the carton?80.The goods must be shipped before June.81.They should have been hired last month.82.Insurance is to be covered by the buyers.83.She ate too much, so she didn’t feel well.84.Please give him access to your computer.85.It's hard to sleep when it's noisy outside.86.What’s the annual output of the factory?87.We can reinforce the cartons with straps.88.Our offer will remain valid for three days.89.We can arrange insurance on your behalf.90.They have a small pond on their property.91.This camera is guaranteed for three years.92.Here’s an enquiry sheet we’ve drawn up.93.Can you supply Article No. 45 from stock?94.That software is really reasonably priced.95.I always wear a raincoat when it's raining.96.People don’t always say what they mean.97.They didn't give me a copy of the invoice.98.People get their food from supermarkets.99.Buyer should cover insurance themselves. 100.We have fifteen retail outlets nationwide. 101.The closest ATM is just around the corner. 102.We can provide first class bank references. 103.The new restaurant is closed on Mondays. 104.Their new company is not doing well at all. 105.They can play several musical instruments.106.She's happy because she got a promotion. 107.We're employees in the same department. 108.Unless we leave soon, we’ll miss our flight. 109.Your son should apply for a driver's license. 110.No mammal can run faster than a cheetah. 111.We have not received your shipping advice. 112.You need a password to download that file. 113.Over 30 people were stopped by the police. 114.Nothing is more valuable than good health. 115.They don’t know why he changed his mind. 116.This price leaves us with a very small profit. 117.You won’t be able to get in without a ticket. 118.We need to increase the use of automation. 119.You should call me in case of an emergency. 120.Our laptop was stolen while we were eating. 121.They're happy because their son got the job. 122.Our company handles household appliances. 123.We’ll make you an offer in the next few days. 124.The ATM is around the corner from the bank. 125.The thick fog made it difficult to see the road. 126.There are five conference rooms in our office. 127.Their proposal is due by the end of next week.128.It's not convenient to walk to that restaurant. 129.She's always happy because she loves her job. 130.When is the earliest shipment we can expect? 131.Our price is in line with the prevailing market. 132.The ticket agent will need to see his passport. 133.The final report won't be available until Friday. 134.They don't have permission to use that printer. 135.The conference doesn't begin until October 22. 136.We're going to play tennis together tomorrow. 137.We're leasing the equipment month by month. 138.The distance to Beijing is about 200 kilometers. 139.The train station is located behind the hospital. 140.Our annual production capacity is 500,000 tons. 141.The store is open every day except Wednesday. 142.You can't use that software without permission. 143.May I refer you to Article No. 3 of the contract? 144.He doesn’t know when he is supposed to arrive. 145.The project failed because of bad management. 146.I’m afraid I’m not able to answer your question. 147.Please do your best to ensure timely shipment. 148.We have a wide variety for you to choose from. 149.Try not to interrupt him or he might get angry.150.The quotations are effective for one week only. 151.The plant is located on the outskirts of the city. 152.This is our FOB quotation sheet for silk blouses. st year our net profit reached 10 million yuan. 154.This three-story building is mainly used for R&D. 155.I think the insurance clause should be modified. 156.Is your production capacity up to our demands? 157.Exercising regularly will keep you in good health. 158.She failed to remind him about the dinner party. 159.High blood pressure may result in a heart attack. 160. A lot of people play several musical instruments. 161.Our products sell well both at home and abroad. 162.We want to find out if Article No. 15 is available? 163.As for insurance, please cover us against leakage. 164.We’ll get this matter resolved as soon as possible. 165.To pay by L/C is a little bit complicated and costly. 166.In an emergency, you need to call an ambulance. 167.It’s difficult for us to advance shipment to August. 168.We have a steady supply for most of the products. 169.All the workers are well trained and highly skilled. 170.They asked us to make a remittance for US$1,200. 171.The packaging must meet international standards.172.She should have attended that meeting yesterday. 173.We could only accept a confirmed, irrevocable L/C. 174.The shipment will be postponed for about 10 days. 175.Insurance charges are included in the quotation. 176.Do you have any suggestions on payment terms? 177.They are both planning to stay at the same hotel. 178.She contacted emergency services by cell phone. 179.You don’t need an export license in this situation. 180.Livestock in this region includes cattle and sheep. 181.Burning coal is still a major cause of air pollution. 182.She didn't finish the project until the last minute. 183.I don't really see the benefit of the policy change. 184.Doctors use this test to diagnose certain diseases. 185.Climate change is a serious problem in the world. 186.The use of fossil fuels is one cause of air pollution. 187.Buying online is the cheapest way to buy supplies. 188.It’s too windy to play tennis, so let’s go to a movie. 189.The police don't understand what caused the fire. 190.I’ll make an exception and give you a 10% discount. 191.If he keeps making mistakes, we'll have to fire him. 192.The weather is awful, so they won't be going hiking. 193.This is our lowest price and I can’t drop any further.194.They should remain calm until they get instructions. 195.All the packages must be ready for window display. 196.The contractors are still working on the new office. 197.November is the selling season for this commodity. 198.There's a high school on the other side of the park. 199.We'll meet her in Chicago and fly with her to Paris. 200.They have almost an hour before they've got to go. 201.She doesn't want to spend so much money on rent. 202.To encourage future business, we accept your price. 203.Our equipment uses the most advanced technology. 204.Our corporation specializes in the export of textiles. 205.Water freezes when it is cooled to 0 degrees Celsius. 206.They have to go to the store now or it will be closed. 207.We can't figure out what she did with her computer. 208.He used his computer to get the needed information. 209.He has been in a wheel chair ever since his accident. 210.We’ll have the Sales Contract made out in two days. 211.The game will be cancelled because of bad weather. 212.August is when many French people go on vacation. 213.One way to find a job is to attend networking events. 214.I’m sorry to say we can’t close business at that price. 215.Article No.F5915 is the most popular item of its kind.216.Can you dispatch the goods by air instead of by sea? 217.We're both angry because of what our manager said. 218.Hiking in the mountains isn't safe during a bad storm. 219.We abandoned the proposal for opening a new office. 220.I'm worried that sales are going to be terrible in Asia. 221.She still doesn’t know why he never mailed the letter. 222.Once the contract is signed, it comes into legal effect. 223.Profits haven't decreased this year, but may next year. 224.The workers are working overtime to advance delivery. 225.Let’s go to the workshop and see the production line. 226.She wants to travel, but she has never been overseas. 227.Our products are available in various models and sizes. 228.I’m sure you will find good prospects for our products. 229.When the sun is shining brightly, you need sunglasses. 230.You should demand compensation for short shipment. 231.Socks are packed in cartons, each containing 50 dozen. 232.Insurance companies here do not underwrite this risk. 233.We will send the contract to your hotel for you to sign. 234.Other terms will be the same as our previous contract. 235.This risk is subject to an additional insurance premium. 236.She won't take the new job unless she gets a big raise. 237.If she keeps working that hard, she'll be the next CEO.238.The weather looked really bad, so we stayed at home. 239.Our payroll has been cut by half in the last 12 months. 240.Can you quote us your lowest price for Item No. 1120? 241.I’m afraid you must compensate us £3,500 for our loss. 242.I’m afraid there is not much room for further reductions. 243.We normally insure this item against All Risks and TPND. 244.We export our products mainly to the European market. 245.We usually don’t grant any discount for small quantities. 246.We should include an arbitration clause in the contract. 247.Opinion is split on whether we should expand overseas. 248.The performance consisted of a variety of musical acts. 249.When you arrive at the airport, take the train into town. 250.The software is used to keep track of a variety of issues. 251.If stock prices go down, it’s likely that he’ll lose money. 252.Please remember to turn off the lights when you leave. 253.One alternative to the use of fossil fuels is solar power. 254.She worked for Federal Motors for more than 15 years. 255.We're planning to have the meeting Monday afternoon. 256.Do you want to make any modifications to the contract? 257.Without proper training, new employees won't succeed. 258.Are there any direct steamers from Lagos to Cape Town? 259.Don't forget to add the new rent to our monthly budget.260.I’m calling about the shipment of your Order No. DX311. 261.The goods are packed one per box, 20 boxes to a carton. 262.They couldn't go to the beach because of the heavy rain. 263.This coat is available in three colors: red, white and black. 264.I can assure you that we have a sound financial standing. 265.She couldn't catch her flight because traffic was so heavy. 266.The goods we received last week are of very poor quality. 267.Our factory covers an area of about 5,000 square meters. 268.Please pay attention to the design of the inner packaging. 269.We’ll have to cancel the meeting unless they arrive soon. 270.Her clothes are too old, so she's buying some new ones. 271.He's not available at the moment, but he'll be right back. 272.She wouldn't be so wealthy if she hadn't worked so hard. 273.She got home late last night because her car broke down. 274.Sometimes he doesn’t get enough sleep, so he feels tired. 275.They are supposed to stop playing loud music after 10:00. 276.They need to finish the evaluation as quickly as they can. 277.Several different Chinese dishes were served at the buffet. 278.Weight is measured in kilograms, pounds, and other units. 279.I am afraid a 10% reduction is beyond what we can accept. 280.The factory has four workshops and a total of 600 workers. 281.Turn left on Oak Street and then go straight for two blocks.282.I don’t like to use an umbrella unless it’s raining very hard. 283.How about Los Angeles as an optional port of destination? 284.Men’s shirts are packed in wooden cases of 10 dozen each. 285.She wanted to use her cell phone, but its battery was dead. 286.In movies, people often fall quickly in love with each other. 287.He was tired because he didn’t get enough sleep last night. 288.The movie began at 8:30, so we decided to eat dinner first. 289.The additional insurance premium will be for your account. 290.All the prices are quoted on a CIF basis without commission. 291.Candles are packed 20 pieces to a box, 40 boxes to a carton. 292.I’m afraid an L/C is our usual practice with all the customers. 293.The CEO was supposed to start the meeting two hours ago. 294.We usually cover insurance for 10% above the invoice value. 295.Our products are superior in quality and reasonable in price. 296.The profit from selling the stocks was due to perfect timing. 297.The majority of companies here are involved in technology. 298.We can't drive to Springdale because the highway is closed. 299.The following examples show why that idea will never work. 300.The CEO has announced some new policies and procedures. 301.The bad economy has caused many people to lose their jobs. 302.Which of our product lines are you particularly interested in? 303.If your prices are favorable, we can place an order right away.304.Can we change the payment terms to D/P, or D/A at 30 days? 305.I’m sorry to say that we cannot advance the time of delivery. 306.We notified human resources immediately after the incident. 307.Do you think our suggestion of payment by T/T is acceptable? 308.Our company’s laptop computers have a market share of 30%. 309.Allow me to repeat the main points that we have agreed upon. 310.It’s difficult for us to book the shipping space on s/s “Victory”. 311.The budget meeting is between lunch and the board meeting. 312.We didn't visit Belgium after Paris because we ran out of time. 313. A few minutes ago, while I was in the shower, the phone rang. 314.Under ordinary circumstances, these rules cannot be waived. 315.The meeting was delayed, so we went out for lunch together. 316.My company's been trying to expand into Asia for a year now. 317.If he hadn’t lowered prices, he wouldn’t have so many clients. 318.To be on the safe side, we insist on payment by letter of credit. 319.For the most part, we have met the goals we set for ourselves. 320.She's afraid that we won't be able to find a hotel room in May. 321.They haven’t held a board meeting for more than two months. 322.We won’t go to that restaurant unless they accept credit cards. 323.I can't let you go in until I see your driver's license or passport. 324.They received £4,000 in compensation for the damaged goods. 325.All the cartons are lined with plastic sheets and are waterproof.326.Productivity has gone up, but sales have remained unchanged. 327.The new manager had to be fired because she was always late. 328.Try to finish that report on time or our team will look very bad. 329.I’d like to give you a quick demonstration of our latest products. 330.If he hadn’t lost control of his car, he wouldn’t have hit the tree. 331.Many people profited because of the recent rise in stock prices. 332.The fastest way to finish the research is to hire another person. 333.Bali is well known for its incredible beaches and friendly people. 334.She can't take a long vacation until she saves a lot more money. 335.The presentation is the 15th, the day after we arrive in London. 336.She wouldn't have to take the bus if she hadn't crashed her car. 337.It’s possible that she’ll come to the party, but it’s not very likely. 338.We usually insure against All Risks for 110% of the invoice value. 339.They didn't find any housing, so they'll need somewhere to stay. 340.He hasn’t done well, so there’s a good chance that he’ll be fired. 341.That doctor is really popular, so I need to make an appointment. 342.An L/C provides a bank guarantee not only to us, but also to you. 343.If he hadn’t written the book, he wouldn’t have become famous. 344.He didn’t stay until the end of the lecture because it was boring. 345.The students showed great enthusiasm for the new gymnasium. 346.More people are traveling this year because of falling gas prices. 347.Meetings don't always cover the points that they are planned to.348.The Earth is warming because there are more greenhouse gases. 349.The snowpack in California is growing because of the heavy rains. 350.Most scientists believe that climate change is caused by humans. 351.If we had exercised more, we wouldn't be in such terrible shape. 352.We’re in a position to supply the products on the attached sheet. 353. A number of our clients have praised us for our customer service. 354.We don’t know when they’ll arrive, because it depends on traffic. 355.Fruits are packed in tins of 250 milliliters each, 30 tins to a carton. 356.We would suggest you strengthen the carton with double straps. 357.If you agree to accept D/P, we could compromise on other terms. 358.New rules and regulations were introduced by the local authority. 359.To facilitate selling, you must make delivery not later than May 31. 360.Before we draft the contract, let’s examine the details once more. 361.I’m afraid I’ll have to cancel the deal unless you reduce your price. 362.Please reinforce the wooden cases with metal straps at both ends. 363.The cases are to be marked with our initials in a diamond as usual. 364.The company was unable to meet the new government standards. 365.The company was spending too much money, so it went bankrupt. 366.Over the years, many people have died due to war and epidemics. 367.If you need more information, you can go to the company website. 368.The flight was delayed and then cancelled because of bad weather. 369.They tried to change their flight dates, but there was a big penalty.370. A lot of customers have enquired about hand-made leather gloves. 371.I’m afraid that the monthly installments are not within our budget. 372.You know it would be very difficult for us to push sales at that price. 373.I’m very glad our negotiations have reached a successful conclusion. 374.You can enjoy free after sales service if the watch is under warranty. 375.The dancing started a few minutes after she arrived at the reception. 376.More applicants can only be accepted in exceptional circumstances. 377.According to economists, credit cards are a major cause of inflation. 378.Please let us have your lowest quotation on the basis of CFR London. 379.Could you make an exception to accept Document against Payment? 380.She’s busy right now, but she can meet with you later this afternoon. 381.It was sunny and warm, so we wanted to go to the beach and swim. 382.I hope this initial deal will result in further transactions between us. 383.She was busy at work, so she didn't get to the restaurant until 9:00. 384.To be honest, your price is 20% higher than those of other suppliers. 385.If the restaurant weren’t so popular, we wouldn’t need reservations. 386.Our company is one of the largest exporters of textiles in East China. ing that new software is the most efficient way to create a budget. 388.Their poor service record has resulted in many customer complaints. 389.They haven't taken a vacation because they're worried about money. 390.We’re a joint venture company with registered capital of $10,000,000. 391.Yesterday while the CEO was giving a presentation, my boss sneezed.392.While we were skiing, a fire started in the lodge and burned it down. 393.We only accept D/P payment terms if the amount is under US$2,000. 394.This offer is subject to your acceptance reaching us before October 1. 395.Other medications for that disease can be obtained from your doctor. 396.She needs to work more quickly because the paper is due next week. 397.Our CEO hates to spend money on travel, but sometimes we have to. 398.The gross weight is 12.5 kilograms, and the net weight is 11 kilograms. 399.It's Tuesday morning in Beijing when it's Monday night in Los Angeles. 400.Transshipment adds to the costs and sometimes may delay the arrival. 401.Would you give us a quotation for Article No. 18 CIFC 5% Los Angeles? 402.There was a terrible accident near Chicago, so the highway was closed. 403.If she hadn't lost her passport, she wouldn't have come home so soon. 404. A better method of dealing with potential clients has been developed. 405.The boss is concerned that it's too early to open a new office overseas. 406.It’s not likely that he’ll be promoted unless he does a much better job. 407.They had planned to redo the advertisement, but then decided not to. 408.Sales for next year are difficult to predict because of political problems. 409.There's a chance my parents will visit next week, but it's still uncertain. 410.I am afraid you’re driving the price too close to our cost of production. 411.If she does well on the project, there's a possibility she'll be promoted. 412.Five minutes after we started the presentation, my computer crashed. 413.For many years, people have suffered because of economic downturns.pared with L/C payments, T/Ts are more convenient and less costly. 415.Unless they improve the durability of their products, sales will go down. 416.Please see to it that the packaging must be suitable for long sea voyage. 417.They were late for the conference, so they missed the first presentation. 418.If we don't talk to the director, we won't be able to hire a new engineer. 419.Research shows that automobiles are the biggest source of air pollution. 420.Our company was listed on the Hong Kong Stock Exchange 10 years ago. 421.They don’t want to bring more books than they can read during the trip. 422.If the train doesn’t arrive on time, they’ll be late for their music lessons. 423.Let me give you a detailed description of the capabilities of this product. 424.If they do well with the project, there's a possibility of hiring them again. 425.She won’t be able to keep her scholarship if she misses too many classes. 426.Her car may be having engine problems, so she needs to call a mechanic. 427.Let me give you some examples of how this product operates in practice. 428.War Risk is a special additional risk, and it should be arranged separately. 429.We’ll arrange shipment immediately after we receive your letter of credit. 430.She’s unhappy because someone broke into her van and stole her laptop. 431.We’d like to accept your proposal to change the unloading port to Seattle. 432.We always insure our goods with top insurance companies in our country. 433.The majority of employees were not happy with the new company policy. 434.Unless she sees a dentist as soon as possible, her toothache will get worse. 435.Scientists have shown that polar icecaps are melting due to global warming.436.I must point out that your price seems to be much higher than ever before. 437.Her income has doubled during the time she has worked for that company. 438.We have been in this line since 1995, with more than 20 years’experience. 439.Liner space for Vancouver up to the end of October has been fully booked. 440.His car broke down, so he needs to talk to a mechanic as quickly as possible. 441.We’ll agree to change the terms of payment from L/C at sight to D/P at sight. 442.Our air conditioner was awarded a gold medal at an international exposition. 443.If your order is big enough, we may consider adjusting our prices accordingly. 444.When you register at a doctor’s office, you need to have your insurance card. 445.Making this improvement would add to the commercial value of this product. 446.The sooner we get your letter of credit, the sooner shipment can be effected. pared with competing products, ours is more advanced anduser-friendly.448.He's the manager who is mostly responsible for developing an expansion plan.449.Indicative marks like “Keep Dry”and “Fragile”should be printed on the cartons.450.They won’t be able to leave early unless they get permission from their teacher.451.Since this is the first deal between us, I hope we can trade on customary terms.452.It is widely sold in big stores in China and chain stores in other countries aswell.453.We rescheduled the meeting because flights were cancelled due to bad weather.454.They have to decide whether to stay here or move to a better house in Oakdale.455.You can visit our customer service website to submit your questions or requests.456.Payment is to be made by an irrevocable letter of credit payable by draft at sight.457.She must always carry her passport with her when she travels out of the country.458.The instruction manual will have to be rewritten because it is so poorly organized.459.Our price is more favorable than the quotations you can get from our competitors.460.The negotiations with them broke down, so we have to look for another company.461.Transshipment will prolong the delivery and is likely to cause damage to the cargo.462.Unless a company complies with the new government regulations, it may be fined.463.That city has a high crime rate, so I don't recommend spending your vacation there.464.I hope this will mark the beginning of long and stable business relations between us.465.The airline had to cancel the flight because they couldn’t find a replacement aircraft.466.The buyer filed a claim for US$10,000 against the firm for short delivery of 200 cases.467.Unless they do something to improve their reputation, I won’t do business with them.468.You may rest assured that the shipment will be made within the stipulated time limit.469.I’m glad to have an opportunity to recommend to you our newly developed products.470.The highest bid we can give is US$ 15.5, which is a 10% reduction in your original offer.471.If your order is placed within the next three days, we can guarantee shipment in March.472.You can read online customer reviews to see how well received it is in overseas markets.st year we turned out 3 million color TV sets, an increase of 20% from the year before.。