ORA Corporate Overview 09-03 PMM

Oracle Database 監視製品の使い分け2022年4月日本電気株式会社スマートオーケストレーションサービス統括部（CLUSTERPRO）目次1.CLUSTERPRO X とDatabase Agentを使用するメリット2.CLUSTERPRO XとApplicationMonitorを使用するメリット3.Database AgentとApplicationMonitorの差異4.ApplicationMonitorのみが有する機能と特徴5.製品価格6.お問い合わせ先CLUSTERPRO Xに加えてDatabase Agent を追加することで、Oracle Database のハングアップ、異常応答を契機としたフェールオーバーが可能です。

CLUSTERPRO XとDatabase Agentを使用するメリット×データベースのハングアップ検知×データベースからの異常応答検知○プロセス死活監視○データベースのハングアップ検知○データベースからの異常応答検知○プロセス死活監視プロセスが消滅すると異常と判定データベースのハングアップは検知しないDatabase Agent が定期的に対象のデータベースをチェックデータベースのハングアップを検知できるCLUSTERPRO X のみの場合Database Agent ありの場合障害発生業務継続ハングアップ業務継続DatabaseAgentDatabaseAgentCLUSTERPRO MC ApplicationMonitor を追加することで、データベース領域不足、ディスク容量不足、Oracle Clusterware まで監視し、Oracle Database のハングアップや異常状態、異常に至る前の予兆を検知可能です。

Oracle Database の監視に特化することで、粒度の細かい監視を行います。

CLUSTERPRO X とApplicationMonitor を使用するメリット○問題のあるバックグラウンドプロセスの識別定期的にデータベースの参照/更新を行い、Oracle バックグラウンドプロセス単位で監視リスナーが不安定な状態を障害として検知できるApplicationMonitor ありの場合Oracle Databaseリスナーデータベースインスタンスプロセスが消滅すると異常と判定データベースのハングアップは検知しないCLUSTERPRO X のみの場合○データベースのハングアップ検知○データベースからの異常応答検知○表領域の空き容量監視○Oracle Database がログやアーカイブ出力に使用するディスク領域の空き容量監視×データベースのハングアップ検知×データベースからの異常応答検知×表領域の空き容量監視×Oracle Database がログやアーカイブ出力に使用するディスク領域の空き容量監視○プロセス死活監視○プロセス死活監視×問題のあるバックグラウンドプロセスの識別表AV$表表B障害発生業務継続障害監視状態通知クラスター制御Application MonitorDatabase AgentとApplicationMonitorの差異CLUSTERPRO X Database AgentCLUSTERPRO MC ApplicationMonitorカテゴリデータベース監視製品Oracle Database 監視製品監視対象Oracle Database、DB2、PostgreSQL、MySQL他Oracle Database Enterprise Edition対象OS Windows、Linux Linux価格150,000円/1ノード（*1）1,312,500円/1CPU（*2）機能インスタンス/リスナー障害（停止・無応答）の検知○○（*3）インスタンス/リスナー障害検知時のスクリプト実行○○インスタンス/リスナー障害検知時の自動情報採取○○問題のあるバックグラウンドプロセスの識別×○Oracle Data Guard によるディザスター・リカバリ構成のスタンバイデータベースの監視×○ローカルディスク容量不足の検知容量不足検知時にコマンド実行×○表領域容量不足の検知×○Oracle RAC構成を意識したインスタンス監視×○Oracle Clusterware障害検知時に復旧処理を実行Oracle Clusterware障害（無応答）の検知×○Oracle Automatic Storage Management（ASM）の障害監視×○SCANリスナーの障害(停止・無応答)の検知×○（*2）ライセンス製品には、別途媒体製品が1システムにつき1枚以上必要。

OraclePublic Sector Revenue Management Business User GuideRelease 2.5.0.1.0E90007-01September 2017Oracle Public Sector Revenue Management Business User GuideRelease 2.5.0.1.0E90007-01September 2017Documentation build: 9.8.2017 11:5:7 [T1_1504893907000]Copyright © 2007, 2017, Oracle and/or its affiliates. All rights reserved.This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable:U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.ContentsOracle Public Sector Revenue Management Business Process (17)User Interface Standard Features (17)Page Components (17)The Application Toolbar (18)Home Button (18)Menu (18)Admin Menu (20)Back Button (21)History Button (21)Forward Button (22)About Button (22)User Menu (22)Menu Item Search (23)Help Button (24)Page Title Area (24)Page Actions Toolbar (24)Object Display Area (28)Multiple Tabs (29)Text Box (29)Date Only Field (31)Date and Time Field (32)Search Button (33)Context Menu Button (33)Go To Button (34)Broadcast Button (34)Embedded Help Icon (34)Work Lists (35)Scroll Bars with Dynamic Height (35)Sorting Functionality (36)Get More Functionality (36)Adding and Removing Rows Using Arrows (37)Reorganizing Items Using the Up and Down Arrows (37)Trees (38)Required Field Indicator (39)Accordion Windows (39)Dashboard Area (40)Script Area (40)Portal Pages (41)Portals Are Made Up Of Zones (41)Users Must Be Granted Security Access To Each Zone (42)Zones May Appear Collapsed When A Page Opens (42)Some Portals Allow User Customization (43)Dashboard Portal (43)Bookmarks Zone (44)Current To Do Zone (44)Favorite Links Zone (45)Favorite Scripts Zone (46)Favorite Searches Zone (46)Switch Language Zone (46)To Do Summary Zone (46)Work List Zone (46)Zone Types and Characteristics (47)Common Characteristics of Zones (47)Explorer Zones (47)Map Zones (53)Timeline Zone (53)Common Base Portals and Zones (55)All-In-One Portal (56)Separate Query and Maintenance Portals (56)Fixed Pages (57)Maintenance Pages (57)The Unique Identifier Area (58)Confirmation & Error Messages (58)Warning If Unsaved Changes Exist (58)Query Pages (58)The Search Area (58)User Preferences (59)User - Main (59)User - To Do Roles (60)User - Access Security (61)User - Bookmarks (61)User - Portal Preferences (62)User - Favorite Links (62)User - Favorite Scripts (63)User - Characteristics (64)User - Miscellaneous (64)Initiating Scripts (64)Shortcut Key Summary (66)Taxpayer Information (69)Understanding the Account Model (69)Persons (69)Accounts (69)Tax Roles (70)Obligations (70)Assets (70)Addresses (70)360 Degree Search and View (71)360 Degree Search (71)360 Degree View (72)360 Degree View - Main (72)360 Degree View - Account (73)360 Degree View - Tax Role (75)360 Degree View - Financial (78)Dashboard Portal (79)Current Context Zone (80)Customer Contact Zone (80)Financial Information Zone (80)Alert Zone (82)Maintaining The Account Model (84)Maintaining Persons (84)Person Query (84)Person Portal (84)Maintaining Accounts (86)Account - Main Information (86)Account - Auto Pay (88)Account - Person Information (89)Account - Bill Messages (91)Account - Collections (91)Account - Characteristics (92)Account - Alerts (93)Maintaining Direct Debit Mandates (93)Using The Account / Person Replicator (94)Information Replicated for New Persons (95)Information Replicated for New Accounts (95)Maintaining Tax Roles (95)Tax Role Query (95)Tax Role Portal (95)Maintaining Obligations (96)Obligation - Main Information (96)Obligation - Rate Info (98)Obligation - Chars (98)Obligation - Recurring Charges (98)Obligation - Miscellaneous (99)Maintaining Addresses (99)Address Query (99)Address Portal (99)The Big Picture Of Customer Contacts (100)Customer Contacts Are Associated With Persons (100)How Customer Contacts Are Created (101)Customer Contacts Are Used To Trigger Letters (101)A Customer Contact May Trigger Reminders (101)Maintaining Customer Contacts (102)Customer Contact - Main (102)Customer Contact - Log (103)Customer Contact - Characteristics (104)Reprinting Letters (104)Appendix A - Legacy Functionality (104)Navigating The Account Model Using Control Central (105)Control Central - Main (105)Control Central - Account Information (108)Control Central - Taxpayer Information (117)Control Central - Account Tree (122)Control Central - Location Tree (122)Control Central - Bill/Payment Tree (122)How To Add A New Taxpayer From Control Central (122)Maintaining Persons (Legacy) (123)Person - Main Information (123)Person - Correspondence Information (124)Person - Characteristics (126)Person - Persons (126)Person - Web Self Service (127)Person - Miscellaneous (127)Maintaining Locations (128)Location - Main Information (128)Location - Characteristics (128)Location - Geographic Data (129)Location - Alternate Address (130)Additional Location Management Tools (130)Using The Location Replicator (130)Location Management (132)Location Management Page (132)Setting Up Bill Print Groups (134)Bill Print Group - Main (135)Bill Print Group - Obligation Sub Group (135)Forms Processing (136)Understanding Forms (136)Registration Forms (136)About Tax Forms (137)Validating Forms (137)About Suspended Forms (138)Forms May Wait for Information (138)About Form Versions (138)About Uploading Forms (138)Form Batch Header Details (139)Form Upload Staging Details (139)About Processing Batches of Forms (139)Form Control Overview (139)Maintaining Registration Forms (141)Registration Form Query (141)Registration Form Portal (141)Registration Form - Main (141)Registration Form - Exceptions (141)Registration Form - Versions (142)Registration Form - Log (142)Common Registration Form Procedures (142)Manually Adding Registration Forms (142)Correcting Suspended Registration Forms (143)Re-editing Registration Forms (143)Manually Posting a Valid Registration Form (143)Canceling Registration Forms (144)Maintaining Tax Forms (144)Tax Form Query (144)Tax Form Portal (144)Tax Form - Main (144)Tax Form - Exceptions (145)Tax Form - Versions (145)Tax Form - Log (145)Common Tax Form Procedures (145)Manually Adding Tax Forms (145)Correcting Suspended Tax Forms (146)Re-editing Tax Forms (146)Manually Posting a Valid Tax Form (147)Canceling Tax Forms (147)Adjusting Tax Forms (147)Changing the Receive Date (148)Transferring Tax Forms (148)Reversing Tax Forms (148)Auditing Tax Forms (149)Maintaining Form Batch Headers (149)Form Batch Header Query (149)Form Batch Header Portal (149)Adding Form Batch Headers (150)Validating Form Batch Headers (150)Correcting Suspended Form Batch Headers (150)Canceling Batches of Forms (151)Reviewing Batches Where Records Were Rejected (151)Maintaining Form Upload Staging (151)Form Upload Staging Query (151)Form Upload Staging Portal (151)Forms Upload Staging - Main (151)Forms Upload Staging - Log (152)Adding Form Upload Staging Records (152)Validating Form Upload Staging Records (152)Correcting Suspended Form Upload Staging Records (152)Canceling Forms Upload Staging Records (153)Maintaining Form Controls (153)Form Control Query (153)Form Control Portal (153)Form Control - Main (153)Form Control - Log (154)Common Form Control Procedures (154)Asset (154)Understanding Assets (154)About Assets (154)About Valuation (155)About Valuation Upload (155)Maintaining Assets (155)Asset Query (155)Asset Portal (155)Asset - Main (155)Asset - Ownership (155)Asset - History (156)Asset - Log (156)Maintaining Valuations (156)Valuation Portal (156)Valuation - Main (156)Valuation - Log (157)Valuation Errors Query (157)Penalty and Interest (157)Background Topics (157)Dynamic Credit Allocation (157)Bringing Penalty and Interest Up to Date (157)Forecasting Penalty and Interest (158)Waiving Penalty and Interest (158)Waiver Type (158)Creating and Activating a Waiver (159)Canceling a Waiver (159)Waiver Log Information (159)Detailed P&I View (159)Maintaining Waivers (160)Waiver Query (160)Waiver Portal (160)Billing (161)Maintaining Bills (161)Bill Query (161)Billing Portal (161)Bill - Log (162)Common Bill Procedures (162)Manually Adding A Bill (162)Canceling Bills (162)Overriding Due Dates (163)Maintaining Batch Control Group Values (163)Payments (163)The Big Picture of Payments (163)A Payment Event Has Payments And Tenders (163)Multiple Tenders Used To Pay For Multiple Accounts (164)An Overview Of The Payment Event Creation & Allocation Process (165)Payments and Penalty and Interest (166)Payment Date and Effective Date for Payment Events (166)Distributing A Payment Event (167)Distributing A Payment Amongst An Account's Obligations (167)Overpayment (167)Canceling A Tender Versus Canceling A Payment (167)NSF Cancellations (168)Transferring A Payment (168)Unbalanced Payment Events (168)Tender Management and Workstation Cashiering (168)Managing Your Cash Drawers (170)Turn Ins (172)Balancing By Tender Type (172)Cash Back (173)Managing Payments Interfaced From External Sources (174)Exceptions (174)Payment Exceptions (174)Payment Event Exceptions (174)Resolving Exceptions Automatically (174)Payment Financial Transaction Considerations (175)Payment - Current Balance versus Payoff Balance (175)The Source Of GL Accounts On A Payment Financial Transaction (175)A Payment May Affect More Than Just Taxpayer Balances (175)Open Item Accounting and Match Events (176)FT Freeze Repercussions (176)Automatic Payments (176)How To Set Up A Taxpayer To Pay Automatically (176)What Are Automatic Payments? (176)How And When Are Automatic Payments Created? (176)Determining Bank Details (178)Automatic Payment Dates (178)How To Implement Maximum Withdrawal Limits (178)How Are Automatic Payments Cancelled? (179)Match Events Are Created For Open-Item Customers When An Automatic Payment Is Created (179)Pay Plans and Automatic Payment (179)Issuing A Payment Advice Instead Of Creating An Automatic Payment (179)How To Set Up A Taxpayer To Receive Payment Advice (179)Payment Advice Option Is For Bill-Related Automatic Payments Only (180)Maintaining Payment Events (180)Payment Lifecycle (180)Payment Event Lifecycle (180)Tender Lifecycle (181)Payment Lifecycle (182)Payment Event - Add Dialog (183)Payment Event - Main Information (184)Payment Event - Tenders (186)Payment Event Action Codes (188)Payment Actions (188)Payment Event Actions (189)Tender Actions (190)Payment Event Quick Add (191)Multiple Payment Events Dialog (192)Single Payment Event Dialog (193)Payment Quick Add (194)Maintaining Payments (196)Payment - Main (196)Payment - Pay Segments (197)Payment - Manual Distribution (199)Payment - Characteristics (200)Payment Action Codes (201)Distribute (A Payment) (201)Redistribute (A Payment) (201)Freeze (A Payment) (201)Cancel (A Payment) (201)Transfer (A Payment) (202)Delete (A Payment) (203)How To (203)How To Add A New Payment Event (203)How To Cash A Check (203)How To Allocate The Tender Amount To Multiple Accounts (204)How To Print Receipts And Endorsements (204)How To Cancel A Tender (205)How To Transfer A Payment From One Account To Another (205)How To Distribute A Payment To A Specific obligation (206)How To Get An Unbalanced Tender Control In Balance (Fixing Over/Under) (206)Financial Transactions On A Payment (207)Payment History (208)Payment / Tender Search (208)Payment Event Exception (211)Payment Exception (211)Maintaining Deposit Controls (211)The Lifecycle Of A Deposit Control (212)Deposit Control - Main (213)Deposit Control - Tender Control (213)Deposit Control - Tender Deposit (214)Deposit Control - Turn Ins (214)Maintaining Tender Controls (215)The Lifecycle Of A Tender Control (215)Tender Control - Main (217)Tender Control - Tenders (218)Tender Control - Turn Ins (219)Tender Control - Exceptions (219)Tender Control - Characteristics (220)Interfacing Payments From External Sources (220)Interfacing Payments Using Distribution Rules (220)Payment Event Upload (220)Payment Event Upload Staging Maintenance (233)Interfacing Payments Using Account Distribution (235)Populating The Payment Upload Staging Records (235)PYUP-PRG - Purge Payment Upload Objects (243)Maintaining Deposit Control Staging (244)Adjustments (247)The Big Picture Of Adjustments (247)Adjustments - Current Balance versus Payoff Balance (247)When Current Balance Equals Payoff Balance (247)When Current Balance Differs From Payoff Balance (247)Adjustment Type And Balances (248)The Lifecycle Of An Adjustment (248)Transfer Adjustments (249)Adjustments and Penalty and Interest (249)Adjustment Amount (249)Adjustment Type Controls Everything (250)Adjustment Approval (250)Accounts Payable (250)An Adjustment May Affect More Than Just Taxpayer Balances (250)Maintaining Adjustments (250)Adjustment Query (251)Adjustment Portal (251)Adjustment - Main (251)Adjustment - Log (251)Multiple Miscellaneous Adjustments (252)Multiple P&I Adjustments (252)How and When To Use An Adjustment (253)How To Create A Transfer Adjustment (253)How To Create A Generated Adjustment (254)How To Cancel An A/P Adjustment After It Has Been Selected By A/P (255)How To Use An Adjustment To Change The GL Distribution (255)Maintaining Adjustments Interfaced From External Sources (255)Maintaining Adjustment Staging Control (255)Maintaining Adjustment Upload Staging (256)Maintaining Adjustments (Legacy) (257)Adjustments - Main Information (257)Adjustments - Characteristics (259)Adjustments - Transfer Adjustment (260)Adjustments - A/P Request (261)Adjustments - Approval (262)Financial - Adjustment Calculation Line Characteristics (262)Financial Transactions (263)The Big Picture Of Financial Transactions (263)Bill Segment Financial Transactions (263)Payment Segment Financial Transactions (263)Adjustment Financial Transactions (263)Financial Transactions and Effective Date (264)Current Balance versus Payoff Balance (264)Adjustments - Current Balance versus Payoff Balance (264)Billing - Current Balance versus Payoff Balance (264)Payment - Current Balance versus Payoff Balance (264)The Source Of GL Accounts On Financial Transactions (264)Obscure Things That Can Happen (265)A Stopped Obligation May Be Closed (265)A Closed Obligation May Be Reactivated (265)A Reactivated Obligation May Be Closed (265)One Or More Algorithms May Be Executed (265)Financial Transaction (266)Financial Transaction - Main (266)Financial Transaction - FT Process (269)Financial Transaction - Characteristics (269)Account Financial History (269)Account Bill / Payment History (270)Obligation Financial History (271)Obligation Cash Accounting Balance (272)Balance Control (273)Match Event (274)Match Event - Subtotals (279)How To Perform Common Match Event Functions (280)How To Find The Match Event Associated With A Financial Transaction (280)How To Dispute An Item (280)How To Match A Small Mismatch (280)Overpayment Processing (281)Overpayment Overview (281)Maintaining Overpayment Processes (282)Overpayment Process Query (282)Overpayment Process Portal (282)Overpayment Process - Main (282)Overpayment Process - Log (283)Common Overpayment Procedures (283)Refund Control Overview (285)Maintaining Refund Controls (286)Refund Control Query (286)Refund Control Portal (286)Refund Control Portal (286)Refund Control - Log (287)Common Refund Control Procedures (287)Bank Event (288)Understanding Bank Events (288)About Bank Events (288)Creating Bank Events (288)Maintaining Bank Events (288)Bank Event Query (289)Bank Event Portal (289)Bank Event - Main (289)Bank Event- Log (289)Rates (289)All Rates Share A Common Structure (290)How To Create A New Rate (291)Control Tables That Must Be Set Up Before Creating A Rate Schedule (291)Defining Frequency Codes (291)Setting Up Rate Quantity (RQ) Rules (292)Base Package RQ Rules (292)Defining Rate Quantity (RQ) Identifiers (293)Setting Up Unit Of Measure Codes (293)Setting Up Time-Of-Use Codes (294)Setting Up A Rate Schedule (294)Rate Schedule - Main (294)Rate Schedule - RQ Rules (295)Rate Schedule - Bill Messages (295)Rate Schedule Merge (296)Removing A Row (297)Adding A New Row (298)Removing An Uncommitted Row (298)Moving Rows Up and Down (298)Setting Up Rate Factors (298)An Overview Of Rate Factors (298)The Structure Of A Rate Factor (299)An Illustration Of A Rate Factor And Its Characteristics (300)Deriving / Passing In Characteristic Values (301)Defining Rate Factors (302)Defining General Rate Factor Information (302)Setting Up Rate Factor Characteristics (303)Defining Rate Factor Values (303)Rate Factor Value - Main (304)Rate Factor Value - GL Distribution (304)Defining Rate Versions (304)Lifecycle of a Rate Version (305)Rate Version - Main (305)Rate Component Design Methodology (309)Rate Component Rounding (311)Rounding Precision Is Defined On A Rate Component (311)Rounding Method Is Defined On A Rate Component (312)Rounding And FCPO Rate Components (312)Interim Rounding For Apply To Rate Components (312)Rounding At The End (313)The Big Picture Of Rate Component Eligibility Rules (313)A Rate Component Is Eligible By Default (314)Criteria Groups versus Eligibility Criteria (314)Defining Logical Criteria (315)Examples Of Rate Component Eligibility Rules (316)Defining Rate Components (317)Rate Component - Main Information (318)How To (320)Rate Component - Cross Reference (323)Rate Component - GL Distribution (324)Rate Component - Characteristics (324)Rate Component - Eligibility (324)Rate Version Merge (326)Resequencing Rate Components (328)Removing A Row From A Grid (328)Adding A New Row To A Rate (328)Removing An Uncommitted Row From A Rate (328)Moving Positional Rows Up and Down (328)Rate Component Cross Reference Information (328)Rate Check (329)Rate Check - Main (329)Rate Check Results - Calc Lines (330)Rate Check Results - RQ Details (331)Rate Check Results - Calculation Details (331)Rate Check Results - Characteristics (332)Effective Dates & Proration (332)Types of Proration (332)Rate Calculation Period Proration (332)Rate Factor Proration (333)Obligation Rate Changes Are Not Prorated (333)Proration Factors (333)Normal Days (333)Calculation Period Factor (334)RF Value Period Factor (334)Overriding Proration Factors (334)Rate Quantity Proration (334)Step Proration (334)Step Multipliers (335)Rate Component Value Proration (335)Rate Factor Value Proration (335)How To Add A New Rate Quantity Rule Algorithm (335)Bankruptcy (336)Understanding Bankruptcy (336)About Bankruptcies (336)Alerts (336)A Person's Other Bankruptcies Are Highlighted (337)Maintaining Bankruptcies (337)Bankruptcy Query (337)Bankruptcy Portal (337)Bankruptcy - Main (337)Bankruptcy - Log (338)Creating Proofs Of Claim (338)Creating Pay Plans (338)Audit Case (339)Maintaining Audit Cases (339)Audit Case Query (339)Audit Case Portal (339)Audit Case - Main (340)Audit Case - Log (340)Sending Letters (340)Creating Audit Case Reviews (340)Appeal (341)Understanding Appeals (341)Appeal Type (341)Issues Detected (341)Reviewing an Appeal (342)Maintaining Appeals (342)Appeal Query (342)Appeal Portal (342)Appeal - Main (342)Appeal - Log (342)Creating Appeal Reviews (343)Review (343)Understanding Reviews (343)Review Types and Review Process Controls (343)Navigating to a Review (343)Maintaining Reviews (343)Review Portal (344)Review - Main (344)Review - Log (344)Pay Plans (344)The Big Picture Of Pay Plans (344)Pay Plans Are Obligations (344)Which Obligations Are Covered By A Pay Plan? (345)Recommending Scheduled Payments (345)Maintaining Pay Plans (345)Pay Plan - Main (345)Pay Plan - History (346)Pay Plan - Characteristics (347)How To (347)How To Create A Pay Plan (347)How To Activate A Pay Plan (348)How To Break Pay Plans (348)How To Cancel Pay Plans (348)How To Set Up Automatic Payment For A Pay Plan (348)Suppression (349)Understanding Suppressions (349)Suppression Type (349)Releasing a Suppression (349)Maintaining Suppressions (349)Suppression Query (349)Suppression Portal (349)Suppression - Main (349)Suppression - Log (350)Work Management (350)Process Flows (350)Background Topics (350)Process Flow Type (350)Log Information (350)Process Flow Monitor (350)Maintaining Process Flows (351)Process Flow Query (351)Process Flow Portal (351)Entity Correction (352)Background Topics (352)Common Entity Correction Functionality (352)Additional Information Required (353)Use Cases (353)Maintaining Entity Corrections (354)Entity Correction Query (354)Entity Correction Portal (355)Common Entity Correction Procedures (355)Case (356)Background Topics (356)Case Type (356)Creating Cases (356)Log Information (356)Alerts (357)To Do's and Cases (357)Maintaining Cases (357)Case - Main (357)Case - Case Portal (358)Case - Log (359)Overdue Financial Obligations (360)Overdue Processing Background Information (360)Overdue Process Maintenance (360)Overdue Process - Main (360)Overdue Process - Events (362)Overdue Process - Log (362)Maintaining Collection Cases (363)Collection Case Query (363)Collection Case Portal (363)Collection Case Actions (363)Collection Case (363)Collection Case Log (364)Collection Case Overdue Processes (364)How To Perform Common Overdue Process Functions (364)How To Create An Overdue Process (364)How To Change Overdue Events (364)How To Cancel An Overdue Process (365)Collection Referral (365)Overdue Control (366)Overview (366)Maintaining Overdue Controls (366)Overdue Control Query (366)Overdue Control Portal (367)Common Overdue Control Procedures (367)Classic Billing (367)The Big Picture of Billing (367)An Illustration Of A Simple Bill (368)A High Level Overview Of The Bill Creation Process (370)Bill Errors (371)Bill Segment Errors (371)Bill Completion Errors (371)Cancel / Rebill Incorrect Bill Segments (372)How Rates Affect The Information On Bill Segments (373)Bill Frequency - Bill Cycle vs Bill Segment Duration (374)Ways To Control The Start Date Of A Bill Segment (374)Ways To Control The End Date Of A Bill Segment (374)Preventing Short Bill Segments (376)Prorating Charges When a Rate is Applied (376)Batch Billing (376)Window Billing And The Bill Cycle Schedule (376)Confirming A Batch Of Bills Before Completing Them (377)Canceling A Batch Of Bills After They're Complete (377)Reopening A Batch Of Bills After They're Complete (377)Fixing Errors Detected In Batch Billing (377)Completing Pending Bills (378)Billing Financial Transaction Considerations (378)。

Oracle® Retail Central OfficeRelease NotesRelease 13.3E17867-01January 2011This document highlights the major changes for Release 13.3 of Oracle Retail CentralOffice.OverviewOracle Retail Central Office is a Web-based application used at the corporate office tomanage data movement and access real-time information across the enterprise. Datamanagement capabilities provide the ability to control the distribution of informationupdates between the corporate office and stores to help ensure timely updates andconsistent store policies. The use of a centralized corporate database providesenterprise-wide accumulation of transaction, electronic journal, and signature datawith the ability to query based on business needs and to monitor for potential fraud.Hardware and Software RequirementsSee the Oracle Retail Central Office Installation Guide for information about thefollowing:■Hardware and software requirements■Oracle Retail application software compatibilityIntegration EnhancementsThe following integration enhancements are included this release.Integration with Oracle Retail MerchandisingThe integration between Oracle Retail Merchandising and Oracle Retail POS Suite hasbeen tested for this release. Oracle Retail Point-of-Service, Oracle Retail Back Office,and Oracle Retail Central Office are integrated with the following Oracle RetailMerchandising products:■Oracle Retail Merchandising System■Oracle Retail Price Management■Oracle Retail Sales AuditFor information on the integration, see the Oracle Retail POS Suite/MerchandisingOperations Management Implementation Guide.External Order Management Integration with SiebelEnhancements are made in Oracle Retail Central Office to view external order information using Transaction Tracker. The following documents are new for this release.Oracle Retail POS Suite Implementation Guide, Volume 4 - Oracle Retail Point-of-Service to Siebel IntegrationThis implementation guide volume describes the implementation needed in Oracle Retail Point-of-Service for the integration with Siebel.Oracle Retail Point-of-Service White Paper: Configuring Siebel in an Oracle Retail Point-of-Service to Siebel Integration (Doc ID 1277420.1)This document describes the configuration needed in Siebel for implementing the integration of Oracle Retail Point-of-Service with Siebel. It is available through My Oracle Support.Bill Pay EnablementEnhancements are made in Oracle Retail Central Office to view bill payment information using Transaction Tracker.Technical EnhancementsThe following technical enhancements are included in this release.Language EnablementNew translations are added to Oracle Retail Central Office.New TranslationsFor Release 13.3, Oracle Retail Central Office is translated into the following languages, in addition to the language translations supported in Release 13.2:■Croatian■Dutch■Greek■Hungarian■Polish■Swedish■TurkishSupported TranslationsOracle Retail Central Office is now translated into all of the following languages:■Chinese (Simplified)■Chinese (Traditional)■Croatian■Dutch■English■French■German■Greek■Hungarian■Italian■Japanese■Korean■Polish■Portuguese (Brazilian)■Russian■Spanish■Swedish■TurkishOracle WebLogic Server 11g (Java 6)For Release 13.3, Oracle Retail Central Office uses Oracle WebLogic Server 11g, which replaces Oracle Application Server used in previous releases. Oracle WebLogic Server 11g is the industry's most comprehensive, standards-based platform for developing, deploying, and integrating enterprise applications. It provides the foundation for an application grid, an architecture that enables enterprises to pool and share resources with dynamic adjustment across multiple applications, to lower operational costs. Oracle WebLogic is the application server supported for the Oracle stack. See the Oracle Retail Central Office Installation Guide, Volume 1 - Oracle Stack for more information.IBM WebSphere Application ServerIBM WebSphere is the application server supported for the IBM stack. See the Oracle Retail Central Office Installation Guide, Volume 2 - IBM Stack for more information. Mozilla FirefoxMozilla Firefox is a supported Web browser for this release.Known IssuesThe following issue occurs in this release.Oracle Configuration Manager Not Available on the IBM StackOracle Configuration Manager (OCM) does not install correctly because IBM JRE is used on the IBM stack. You may see a No Connection to the Internet error message even if you do have a connection. In this case, select Cancel. Oracle Retail Central Office will install correctly, but OCM will not be available.Related DocumentationFor more information, see the following documents in the Oracle Retail Central Office Release 13.3 documentation set, Oracle Retail POS Suite Release 13.3 documentation set, or Oracle Retail Release 13.3 documentation set:■Oracle Retail Central Office Installation Guide, Volume 1 - Oracle Stack■Oracle Retail Central Office Installation Guide, Volume 2 - IBM Stack■Oracle Retail Central Office Operations Guide■Oracle Retail Central Office User Guide■Oracle Retail POS Suite Configuration Guide■Oracle Retail POS Suite Data Dictionary■Oracle Retail POS Suite Data Model Differences■Oracle Retail POS Suite Data Model ERWIN File■Oracle Retail POS Suite Data Model Mapping File■Oracle Retail POS Suite Entity Relationship Diagrams, Volume 1 - Subject Areas■Oracle Retail POS Suite Entity Relationship Diagrams, Volume 2 - Overviews■Oracle Retail POS Suite Implementation Guide, Volume 1 - Oracle Retail POS Suite Implementation Solutions■Oracle Retail POS Suite Implementation Guide, Volume 4 - Oracle Retail Point-of-Service to Siebel Integration■Oracle Retail POS Suite Licensing Information■Oracle Retail POS Suite/Merchandising Operations Management Implementation Guide Supplemental DocumentationThe following documents are available through My Oracle Support. Access My Oracle Support at the following URL:https://Oracle Retail Point-of-Service White Paper: Configuring Siebel in an Oracle Retail Point-of-Service to Siebel Integration (Doc ID 1277420.1)This document describes the configuration needed in Siebel for implementing the integration of Oracle Retail Point-of-Service with Siebel.Oracle Retail POS Suite Implementation Guide, Volume 2 - Security (Doc ID 1277445.1)This implementation guide volume describes specific security features and implementation guidelines for the POS Suite products.Oracle Retail POS Suite Implementation Guide, Volume 3 - Base Product Extension Support (Doc ID 1277455.1)This implementation guide volume describes the procedures to create modified installers which can be used to build and extend the POS Suite applications.Oracle Retail Upgrade Guide (Doc ID 1073414.1)Because the upgrade process varies among Oracle Retail applications, the Oracle Retail Upgrade Guide describes the approach that each Oracle Retail application takes for the upgrading, or uptaking, process, as well as product-specific upgrade assumptions and considerations. Actual procedures for the upgrade may be included in the application's Installation Guide.Documentation AccessibilityOur goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at /accessibility/.Accessibility of Code Examples in DocumentationScreen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.Accessibility of Links to External Web Sites in DocumentationThis documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.Access to Oracle SupportOracle customers have access to electronic support through My Oracle Support. For information, visit /support/contact.html or visit /accessibility/support.html if you are hearing impaired.Oracle Retail Central Office Release Notes, Release 13.3E17867-01Copyright © 2011, Oracle and/or its affiliates. All rights reserved.This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.If this software or related documentation is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable:U.S. GOVERNMENT RIGHTS Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use, duplication, disclosure, modification, and adaptation shall be subject to the restrictions and license terms set forth in the applicable Government contract, and, to the extent applicable by the terms of the Government contract, the additional rights set forth in FAR 52.227-19, Commercial Computer Software License (December 2007). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.This software is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications which may create a risk of personal injury. If you use this software in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure the safe use of this software. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software in dangerous applications.Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.This software and documentation may provide access to or information on content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services.Value-Added Reseller (VAR) LanguageOracle Retail VAR ApplicationsThe following restrictions and provisions only apply to the programs referred to in this section and licensed to you. You acknowledge that the programs may contain third party software (VAR applications) licensed to Oracle. Depending upon your product and its version number, the VAR applications may include:(i) the MicroStrategy Components developed and licensed by MicroStrategy Services Corporation (MicroStrategy) of McLean, Virginia to Oracle and imbedded in the MicroStrategy for Oracle Retail Data Warehouse and MicroStrategy for Oracle Retail Planning & Optimization applications.(ii) the Wavelink component developed and licensed by Wavelink Corporation (Wavelink) of Kirkland, Washington, to Oracle and imbedded in Oracle Retail Mobile Store Inventory Management.(iii) the software component known as Access Via™ licensed by Access Via of Seattle, Washington, and imbedded in Oracle Retail Signs and Oracle Retail Labels and Tags.(iv) the software component known as Adobe Flex™ licensed by Adobe Systems Incorporated of San Jose, California, and imbedded in Oracle Retail Promotion Planning & Optimization application.You acknowledge and confirm that Oracle grants you use of only the object code of the VAR Applications. Oracle will not deliver source code to the VAR Applications to you. Notwithstanding any other term or condition of the agreement and this ordering document, you shall not cause or permit alteration of any VAR Applications. For purposes of this section, "alteration" refers to all alterations, translations, upgrades, enhancements, customizations or modifications of all or any portion of the VAR Applications including all reconfigurations, reassembly or reverse assembly,re-engineering or reverse engineering and recompilations or reverse compilations of the VAR Applications or any derivatives of the VAR Applications. You acknowledge that it shall be a breach of the agreement to utilize the relationship, and/or confidential information of the VAR Applications for purposes of competitive discovery.The VAR Applications contain trade secrets of Oracle and Oracle's licensors and Customer shall not attempt, cause, or permit the alteration, decompilation, reverse engineering, disassembly or other reduction of the VAR Applications to a human perceivable form. Oracle reserves the right to replace, with functional equivalent software, any of the VAR Applications in future releases of the applicable program.。

Overview and Frequently Asked QuestionsOn July 28, 2011, Oracle announced that it has agreed to acquire InQuira, a provider of best-in-class knowledge management solutions that support web self-service, agent-assisted service and customer communities.The transaction has closed.Recognized as a leader in knowledge management, InQuira is highly regarded for its innovative solutions that improve the customer experience. InQuira solutions enhance productivity in support centers, guide customers to more relevant content on-line and substantially reduce operating costs.Businesses are increasingly looking for a comprehensive integrated knowledge management suite, including integrated self-service support, online customer forums and agent-assisted Customer Relationship Management (CRM), to improve their customers’ experience. They are also looking for new technology to enhance knowledge center support processes.The combination of Oracle and InQuira is expected to further extend Oracle’s leadership in CRM by adding web self-service, customer communities and knowledge management capabilities.After the close, Oracle expects InQuira’s solution to enhance Oracle’s Siebel CRM and Oracle Fusion CRM Service products.By adding InQuira’s knowledge management capabilities, Oracle expects to provide customers with a complete and integrated solution that enables companies to improve and personalize their customers’ experience.BUSINESS RATIONALEWhat is the rationale for this acquisition? Increasingly, businesses are realizing the value of providing customers with consistent, cross-channel customer service and support. Organizations must contend with heightened competition and a sophisticated customer base that is gaining empowerment through social media and has come to expect a personalized experience – across on-line and contact environments. Customer service has become a key differentiator that can help businesses retain customers, grow revenue, and drive financial and customer success. In order to excel, companies must provide their customers with accurate and relevant answers quickly, whether they are in store, on-line or engaged in an agent-assisted call. Oracle and InQuira plan to help their customer reach this goal by delivering Customer Relationship Management (CRM) software with integrated knowledge management.InQuira products help customers create an experience that focuses on customer resolution. InQuira solutions enable a company to automatically capture the customer’s history and interactions, and apply those findings to deliver the right answer to their questions in the shortest time possible. Users are empowered with real-time information that delivers better results to customers in a faster resolution time, resulting in improved customer satisfaction.OverviewOracle Buys InQuiraCreates the most comprehensive CRM solution with advanced knowledge management capabilities and integrated self serviceWhat can customers expect from InQuira’s solutions?• Embedded intelligent search and guided refinement capabilities deliver answers quickly and accurately – less time on research, more time on solving problems• Unified contact center management accelerates agent productivity with guided assistance, linked and managed answers, and desktop-ready agent knowledge tools• Integrated case management provides agents with full customer interaction history, including knowledge articles viewed by customers to streamline case resolution• Customer communities leveraging rich Web 2.0 social media capabilities that foster valuable customer-to-customer collaboration, help deflect contact center escalations and build customer championsWhy did Oracle select InQuira?InQuira’s proven knowledge management solutions deliver higher customer loyalty, which contributes to top line growth and operational efficiencies. InQuira is a recognized leading choice for global businesses across many industries. Many of the world’s leading companies, including Farmers Insurance and Blue Coast, trust InQuira to improve their customers’ experience. InQuira’s solutions help companies empower employees to become company experts and deliver superior customer service and support.PRODUCT OVERVIEW AND STRATEGYWhat is integrated knowledge management? Integrated knowledge management helps organizations deliver the right answer to questions when their customers need it. Knowledge management provides organizations with the ability to significantly improve the customer service experience and loyalty by driving engagement via social forums and web self-service. Knowledge driven customer service requires complete visibility at every stage of the customer service cycle.To fully optimize the customer experience and deliver on a unified brand experience, companies need a fully integrated knowledge management suite with self-service support, online customer forums and agent-assisted CRM. The combination of Oracle and InQuira is expected to provide organizations with the most advanced and integrated suite delivering a highly personalized experience for every customer.How will InQuira’s solutions accelerate Oracle’s strategy to create the most comprehensive customer and support offering in CRM?InQuira’s products are expected to serve as the centerpiece of the Oracle Fusion CRM Service offering. With InQuira’s industry leading knowledge management products, Oracle plans to further help our customers improve and personalize their customers’ experience. Every stage of the customer service cycle will be supported by knowledge management capabilities. From selfservice, escalation, route and respond, resolve to analyze and reuse – companies are expected to be more equipped to provide a high value differentiated experience at every customer interaction.What products does InQuira currently developand support?InQuira’s solution is comprised of best-in-class knowledge management that supports web self-service, agent-assisted service and customer communities.How is this acquisition expected to impact the on-going development of InQuira’s products?Oracle has initiated a review of the InQuira product portfolio, and when the evaluation is complete, Oracle will provide guidance to customers in accordance with Oracle’s standard product communications policies. Research and development investments in InQuira’s solutions are expected to increase after the transaction closes.How does Oracle plan to maintain InQuira’s domain expertise after the closing?The goal of the combination is to complement Oracle’s solutions. InQuira brings significant domain expertise in the area of knowledge management. The InQuira management team and employees are expected to join Oracle after the transaction closes.CUSTOMERS AND PARTNERSHow is the proposed transaction between Oracleand InQuira expected to benefit InQuira customers? Oracle and InQuira have many of the same customers across multiple industries. The transaction is expected to further enable businesses to provide a more comprehensive knowledge management solution across multiple channels. With best-in-class technology and applications from Oracle and complementary knowledge management solutions from InQuira, organizations are expected to be able to drive deeper relationships with their customers.How will Oracle continue to support and broaden relationships with InQuira partners?Partners are essential to Oracle’s growth strategy. After the transaction closes, in addition to increased product support and investment, InQuira partners are expected to benefit from Oracle PartnerNetwork (OPN), Oracle’s global world-class partner program.OPN is expected to provide InQuira partners with access to a broader portfolio of solutions and comprehensive resources. The combination of OPN sales, marketing and training resources and the strength of Oracle’s CRM Service capabilities enhanced by InQuira’s knowledge management, functionality is expected to provide InQuira partners with an opportunity to expand their services for customers.For InQuira partners, it’s business as usual. As contact information changes, we will communicate these changes through normal InQuira channels. Oracle partners may also use their existing Oracle channels for support.What benefit does the InQuira acquisition bring to Oracle partners?InQuira is a leading provider of best-in-class knowledge management solutions that can be leveraged across sales, services and marketing. It has a successful track record of deployments at some of the largest companies. InQuira products have complementary capabilities that are expected to enhance Oracle’s Siebel CRM and Oracle Fusion CRM Service offerings. OPN members are expected to benefit from additional sales and service delivery opportunities.BUSINESS CONTINUITYCan I still purchase InQuira products?Yes. Please contact your existing InQuira sales representative to assist you, or visit for contact information.Should InQuira customers continue to call InQuira customer support?Yes. InQuira customers should continue to use existing InQuira contacts for support, professional services and sales to address immediate and ongoing needs. We will communicate all changes and transitions occurring after the close of the transaction well in advance through these familiar channels.Should InQuira customers continue to contact their InQuira sales representative?Yes, customers should continue to rely on existing relationships.Will training on InQuira products continue?Yes, we want to ensure that our customers’ software provides the best possible service for their organizations, and we know excellent training is critical to reach that goal. After the transaction is complete, we plan to combine the InQuira training services with Oracle University.Where can I find out more information about the proposed Oracle and InQuira combination?For more information, please visit /inquiraThe above is for informational purposes and may not be incorporated intoa contract.IT IS NOT A COMMITMENT TO DELIVER ANY MATERIAL, CODE OR FUNCTIONALITY, AND SHOULD NOT BE RELIED UPON IN MAKING PURCHASING DECISIONS. THE DEVELOPMENT, RELEASE AND TIMING OF ANY FEATURES OR FUNCTIONALITY DESCRIBED FOR ORACLE’S PRODUCTS REMAINS AT THE SOLE DISCRETION OF ORACLE. THE DEVELOPMENT, RELEASE AND TIMING OF ANY FEATURES OR FUNCTIONALITY DESCRIBED FOR INQUIRA’S PRODUCTS REMAINSAT THE SOLE DISCRETION OF INQUIRA.Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. 1100XXXX。

Oracle CRM On Demand Licensing Information User ManualMarch 2023, Version R46Copyright © 2023, Oracle and/or its affiliatesTable of ContentsScope of this Document2 Third-Party Notices and Licenses3 Outlook Redemption 5.223 Outlook Redemption License Agreement3 End User License Agreement3 CKEditor 5.35.x5Scope of this DocumentThis Licensing Information document is a part of the product or program documentation under the terms of your Oracle license agreement and is intended to help you understand the program editions, entitlements, restrictions, prerequisites, special license rights, and/or separately licensed third party technology terms associated with the Oracle software program(s) covered by this document (the “Pro-gram(s)”).Entitled or restricted use products or components identified in this document that are not provided with the particular Program may be obtained from the Oracle Software Delivery Cloud website (https://) or from media Oracle may provide.If you have a question about your license rights and obligations, please contact your Oracle sales repre-sentative, review the information provided in Oracle’s Software Investment Guide (https://www.oracle.-com/us/corporate/pricing/software-investment-guide/index.html), or contact the applicable Oracle Li-cense Management Services representative listed on https:///corporate/license-man-agement-services/.Third-Party Notices and LicensesRequired notices for open source or other separately licensed software products or components distrib-uted with the products are identified in this section along with the applicable licensing information. 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Filip Kaznowski,Business Development Director, Oracle Consulting CEE Amadeusz DańkoBI Consultant, Accelerated Autonomous Practice, Oracle Consulting EMEA“Autonomous Database & Analytics”Nowe podejście, czyli czy można w 5 dni skutecznie pomóc działom biznesowym?Oracle ConsultingSafe HarborThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing,and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.Statements in this presentation relating to Oracle’s future plans, expectations, beliefs, intentions and prospects are “forward-looking statements” and are subject to material risks and uncertainties. A detailed discussion of these factors and other risks that affect our business is contained in Oracle’s Securities and Exchange Commission (SEC) filings, including our most recent reports on Form 10-K and Form 10-Q under the heading “Risk Factors.” These filings are available on the SEC’s website or on Oracle’s website at /investor. All information in this presentation is current as of September 2019 and Oracle undertakes no duty to update any statement in light of new information or future events.Expotential growth33Courtesy of Ray Kurzweil and Kurzweil Technologies, Inc.Calculations/Sec Per 1000 USDUnicorns (>1 bln USD market cap companies)What can you expect from Oracle Consulting?Expert knowledge Guidance that’ll help you Accelerate with AutonomousCustomer centric We listen to your needs and help get the most out of your Data Innovative & Rapid approach We offer real business value in only 5 days!Consulting IP Library 7Enterprise Analytics -FinanceTalent Review Telco Churn Prediction Bank Loan Analysis Sales Pipeline Tax and WelfareEnterprise Analytics -HCM Enterprise Analytics -SCMResource Mining Extraction ControlEnergy Controlling POS Analytics IoT Analytics on Elevators Budget Analysis Sales CompensationAsset Liability Management reports Banking Channel Analysis Spend Analysis Patient Visit AnalysisElectricity Load ProfileHR AttritionSales PredictionField Service Airline Sales AnalysisService Cloud Incidents Urban TransportOrganization DatamartIoT Analytics on Elevators DV PluginsDV Sample Project ExtendedResults & Next Steps Present findings & results of the Use Case and define a Roadmap for Expansion:--Cloud Services / OAC -Data Integration / ETL -Users -Data -FunctionalityWhat does an ADW Rapid Start look like?Benefits of adopting ADWC Make your Analytics Autonomous Start your cloud journeyUse Case Definition Solution Design ProvisioningGuide you on deciding a quick win that maximizes value of ADWCS & agreedeliverables for a Use Case.Evaluate how to implement the solution including any applicable connectionsand agree data source(s) for Use Case. Set up ADWinstance & show how to connectdata load option,performancedashboard and DataVisualization Desktop Load Data Build Reports Migrate your data into the ADW environment.Design & build reports, dashboards or insights to deliver real business value with a permanent solution Day 1Days 2-4Day 5Sample ATP themes / use casesBuild newormove existingAPEX applicationCreate an FAQChatbotCreate aMobile AppDesign & set upa New ATP tocapture IoTdataL&S an existingdatabase to ATPEvery business has FAQ tool orapplication, either for Employeesor Customers. Modernize byloading to ATP and improveresponsiveness with MachineLearningA modern lookingand respondingmobile app foran existing or newstandalone workflowie Invitation trackingfor internal event,customer/employee survey, …Several dashboardsto allow for smartreal-time monitoringSensor IoT Prognostics, …To show the performance /security / maintenance gainsADW Rapid Start project delivery referenceOracle ML in Action –Bus Terminal Energy consumption prediction for a bus stationBus terminal –Project OverviewProblem•Energy consumption as key cost•Undefined consumption drivers•Inability to spot key consumption drivers•Buying more than needed-inability to predict usage and choose best energy supply •Inability to be …greener” thorough better optimized power consumptionBus terminal –ObjectiveAction•Determine the power consumption drivers•Spot core consumption drivers•Predict future consumption with ML techniques15Bus terminal –Project OverviewIn June 2019, Oracle started a 10-days Advanced Analytics Project to identify potential improvements in prediction, integrating additional internal and external data.Scope of the Project Bus Station 20162017201820202019Jan-Dec 2018Data extraction Time Horizon Project Team Cloud & Consulting ServiceBus StationExternal and Internal Data Sources used for the Project Energy Consumption PREDICTIONWeather Data INTERNAL •External Temperature (hourly)•External Humidity (hourly)Other Business infoimpacting Energy Consum.•Bus arriving in the station •Bus departing from the station Weather DataEXTERNAL•Air temperature•Air pressure•Clouds •...Prediction ModelEnergy ConsumptionACTUAL Paid data•Electrical Energy Consumption. (hourly)Energy consumption profile related to each bus during stop at the station Energy related to Passengers ARRIVING Energy related to Passengers DEPARTING ArrivalDeparture Time Electric Energyt 0t 1t 2t 3t 4t 4Bus Terminal 15 min~1 hAdvanc. (min)% passeng.6010%4520%3050%2090%10100%5100%0100%For DEPARTING passengers, the following distributionhas been defined for advance minutes vs departing timeEnergy related to Charging BusesCharging TimeSelected algorithmsSupervised Learning FunctionsUnsupervised Learning Functions 2) Selected algorithms for REGRESSION:1.Generalized Linear Model (GLM)2.Support Vector Machines (SVM)3.Neural Network (NN)1) Selected algorithm for ATTRIBUTE IMPORTNACE:1.Minimum Description Length (MDL)Validation approachOur Oracle Analytics platform provides specific features to support Data preparation and Model Validation.Validation and comparison of the algorithms has been performed on a random subset of data calculating three standard indicators.Actual Consumption historical Data30%70%TrainingTest1) Root Mean Squared ErrorActual Values Prediction2) Mean Absolute ErrorActual Values Prediction3) Mean Absolute Percentage ErrorActual ValuesPredictionML process flowData preparation (combining)Data split(training/test)Creating&populating MLsettings tableBuilding machinelearning modelChecking model settings andattributes Testing on test data,getting RMSE, MAE,MAPE.Aggregating theresults for analysisMachine Learning21Preliminary analysis using Analytics CloudEnergy Consumption (by Day)Peaks in summer period(probably for holidays, air conditioning)CorrelationCorrelation close to 1•Electric Power and Arriving Passengers positively correlated•Electric Power and External Temperature positively correlatedElectric Power and Arriving Passengers tend toincrease/decrease togetherAttribute Importance and Model ValidationAttribute Importance Output Model ValidationAttributesfilteringAlgorithmexecutionNN Prediction error %lower than the othermost of the timeRegression model results for Electrical Energy -Prediction vs ActualMonth: January 2018Hourly basisDaily basisCustomer Success•The customer uses our model regularly, feeding it with new data•Very precise estimations of energy demand•Key consumption drivers determined•Adequate energy amounts purchased•All ML processes within one database -reducing cost, increasing stability and accelerating resultsThe value of Oracle Consulting Rapid StartRapid insight into your data providing business value, driven by your requirements Flexible scope to adapt to your needsRepeatable & proven approach across InternationalA vast library of Consulting IPAssets and years of expertisewith Oracle Products100%Dziękujemy za uwagęAccelerate Autonomous Practice Oracle Consulting。

oracle内部销售订单⽅案Internal Order Process-- By LoveswanChapter 1 – Overview内部订单可以⽤于同⼀或不同OU下的两个库存组织，有时候，发运和接收组织也可以是同⼀个库存组织。

但是属于同⼀个SOB下。

内部订单的流程涉及到Oracle的多个模块，包括库存，采购，销售，发运，以及成本（如果需要跟踪成本信息）。

在本⽂当中，假设有两个不同的库存组织，S1和M2，都属于Vision Operations这个OU，S1是接收组织，即内部请购组织，⽽M2是发运组织，即内部销售组织。

都是⽤标准成本⽅法。

测试环境：Oracle Vision Demo，11.5.10.2Chapter 2 – Setup1.Define a Location for Internal Requisition Deliver–To UsageLocation表⽰M2将要把发运的物品运到什么地⽅，在这⾥，我们要为S1组织设定⼀个location，接下来的设置⾥，我们要把这个location关联到内部的客户地点⾥。

路径： (INV) SetupàOrganizationsàLocations这⾥的设置操作⽐较简单，因此跳过操作步骤。

2.Define an Internal Item路径： (INV) ItemsàMaster Items这个item⾄少要分配给S1和M2两个库存组织。

下⾯是⼀些⽐较重要的属性设置：Internal Ordered, Internal Orders Enabled, OE TransactableSource Type, Source Organization其它的⼀些属性，例如可库存、启⽤成本计算等，就不详细介绍了。

3.Setup Item Cost我们为这个item分别在两个库存组织中定义标准成本，假设在M1中的成本是80，在S1中的成本是130。