商务接待 英语

接待国外客户商务英语经典口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

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与商务接待有关的英语单词以下是一些与商务接待有关的英语单词：1. Receptionist：接待员2. Secretary：秘书3. Manager：经理4. Assistant：助理5. Hostess：女主人6. Greeter：接待员7. Waitress：女服务员8. Waiter：男服务员9. Bartender：酒吧招待员10. Valet Parking：代客停车服务11. Business Center：商务中心12. Conference Room：会议室13. Meeting Room：会议室14. VIP Room：贵宾室15. Lobby：大厅16. Restroom：洗手间17. Cafe：咖啡厅18. Restaurant：餐厅19. Bar：酒吧20. Lounge：休息室21. Smoking Area：吸烟区22. Non-Smoking Area：无烟区23. Security Guard：保安员24. Bellboy/Bellhop：行李员25. Concierge：礼宾员26. Room Service：客房服务27. Laundry Service：洗衣服务28. Valet Service：代客洗衣服务29. Fitness Center：健身中心30. Pool/Jacuzzi：游泳池/按摩浴缸31. Beauty Salon：美容美发沙龙32. Spa/Relaxation Center：水疗/放松中心33. Meeting Room Setup：会议室布置34. AV Equipment Rental：视听设备租赁35. Banquet Hall Rental：宴会厅租赁36. Conference T able Rental：会议桌租赁37. Sound System Rental：音响系统租赁38. Screen Rental：投影屏幕租赁39. Stage Rental：舞台租赁40. Tent Rental：帐篷租赁。

商务英语接待1. Hi John , please kindly receive the agenda of this meeting , thanks .Hi John ，请您查收本次会议。

行程，谢谢。

2. Hi John , Can I have your schedule for visiting our company so that we can prepare everything needed in advance ?John ，方便告知您来我司参观的计划表吗，以便我们提前准备。

3. Please tell me your flight information and hotel address. Our driver will pick you up from the airport and send you to the hotel.请告知我您的航班信息和酒店地址。

公司司机会去机场接你并将您送往酒店。

4. Dear John , could you please help me confirm how many people will come with you to visit our company and their titles ?John ，请帮忙确认一下同行人员有多少以及他们的职称。

5.I have already made an appointment with our manager and he will attend the meeting too .我已经跟我们经理预约好了，他也会参加会议。

6．Sorry to hear that you have cancelled the appointment / visiting for China / our company , hope to see you next time .很抱歉听到您取消了本次访华／参观敝司的行程，期待下次再有机会与您见面。

商务接待常用英语口语商务接待常用英语口语商务接待是一个人力、物力、财力都需要投入非常大、而且非常复杂的过程。

在商务接待中，使用恰当的英语口语可以加强和客户的相关沟通，加强客户对公司、产品或者服务的了解，从而取得更好的商业合作结果。

接下来，我将为大家介绍一些在商务接待中常用的英语口语，供大家参考。

本文按照以下几部分内容进行划分：1. 接待客户- Welcome to our company.（欢迎来到我们公司。

）- It's a pleasure to meet you.（很高兴见到你。

）- Please have a seat.（请坐。

）2. 提供帮助- Do you need any assistance?（您需要帮忙吗？）- Can I help you?（我能为您做些什么吗？）- Would you like me to show you around?（需要我带您浏览一下吗？）3. 提供饮食- Can I offer you some coffee/tea/water?（要喝点咖啡/茶/水吗？）- Would you like to have some snacks?（您需要来点小吃吗？）- We have prepared some refreshments for you.（我们为您准备了一些饮料和小食。

）4. 安排会议- Let's schedule a meeting.（我们来安排一个会议吧。

）- When would be a convenient time for you?（哪个时间对您来说比较方便呢？）- We can meet at our office or at a restaurant.（我们可以在我们公司或餐厅见面。

）5. 表达感谢- Thank you for your time.（非常感谢您抽出宝贵的时间。

）- We appreciate your business.（非常感谢您的合作。

商务英语来访客户接待口语练习商家客户能大老远来拜访就代表着对公司或公司产品的重视, 所以一定要礼貌的表示感谢, 以表示你对他们的尊重。

首先感谢对方远道而来。

如果是正式的访问团, 你可以说:“It is an honor and privilege to receive a visit from such a distinguished group(能够接待各位贵宾的来访, 真是我们的荣幸)”；如果是非正式的, 你就说：“We would like to thank you for comin g to visit our company(感谢前来访问本公司)”就足够了。

接下来, 为了表示欢迎, 你可以说:“Let me cordially welcome you to our company”或“I would like to extend a warm welcome to you all”。

另外, 出于礼貌, 你还可以跟他们说:“We will do our best to make your visit a comfortable one.Please feel free to ask us any questions you may have.”整段欢迎辞就是:It is an honor and privilege to receive a visit from such a distinguished group, we would like to thank you for coming to visit our company and I want to extend a warm welcome to you all.We will do our best to make your visit a comfortable one.Please feel free to ask us any questions you may have.很荣幸能接待这么一个杰出的团体前来参观, 我们感谢你们来参观我们公司, 我想向你们大家表示热烈的欢迎。

1.Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗·戴卫斯吗？2.Yes，I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。

3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？4.I’m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。

5.I’m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。

6.I’m Edwin. I’ll show you to your hotel. 我是爱德温，我带你去旅馆。

7.How was your flight？Was it comfortable？你坐的班机怎么样？还舒服吗？8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。

9.Did you have a good flight？你旅途愉快吗？10.Not really，I’m afraid. We were delayed taking off，and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。

11.How was your flight？你的航班怎样？12.Did you get any sleep on the plane？你在飞机上睡觉了吗？13.Mr. Wagner，do you have a hotel reservation？华格纳先生，你预订过旅馆吗？14.No，I don’t. Will it be a problem？不，我没有，会有困难吗？15.I don’t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。

商务接待英语情景口语对话商务接待英语情景口语对话一、情景口语1. 到达酒店A: Hello, sir, welcome to our hotel. May I help you?B: Yes, I'm checking in.A: Sure.Could you show me your passport, please?B: Here you are.A: How many nights are you staying with us?B: Three nights.A: OK. I have a room for you on the 8th floor. Please fill out this form.B: Sure, thank you.2. 办理离店手续A: Good morning, sir. Do you need help?B: Yes, I'm checking out.A: Alright, do you have your room key?B: Yes, here it is.A: Let me check the computer. Yes, you have a single room for three nights. Can I get your sign, please? Here is your bill. B: Here you are.A: Please sign here. Everything is OK. Thank you for stayingwith us.B: Thank you.3. 查询物品A: Can I help you?B: Yes, I lost something during my stay.A: What is it?B: It's a blue scarf with red dots on it.A: Let me check. Oh, here it is.B: Really? Thank you so much.4. 查询酒店设施A: Hi, can I help you?B: Yes, I'd like to know if your hotel has a gym.A: Yes, it does. It's located on the 3rd floor.B: Great, thank you very much.5. 询问餐厅A: Good morning. What can I do for you?B: Can you tell me where the restaurant is?A: Yes, sure. It's on the 1st floor.B: What kind of food do they serve?A: They serve a variety of dishes, including western and Chinese cuisines.B: Thanks.二、英语口语练习1. 你想要预订多少晚？How many nights would you like to book?2. 请出示你的身份证件。

商务英语对话接待顾客句式1：Sir, can I be of any assistance?先生，我能为您服务吗?应用对话：A: Sir, can I be of any assistance?先生，我能为您服务吗?B: OK. Thank you.好的。

谢谢。

A: What would you like?您想要买什么?B: Washing powder.洗衣粉。

句式2：Well, let me tell you why.嗯，让我来给您介绍一下吧。

应用对话：A: Do you like this one?你喜爱这一款吗?B: Is it good?这款好吗?A: Well, let me tell you why.嗯，让我来给您介绍一下吧。

B: Alright.好的。

其他表达法：初次见面就开门见山，滔滔不绝的做法已经落伍。

当你要说服顾客时，最好用：Well, let me tell you why.作为解释商品用途，优点的开场白。

Please take a look at this.请看一下这个。

As you can see...正如您所见2接到客户商务英语对话露西:Hi, you must be Mary?嗨.你一定是玛丽?玛丽:Yes. Its a pleasure to meet you. How was your flight? Shall we go? Ive got a car waiting outside to take us to your hotel.是的。

很高兴遇见你。

旅程如何?我们可以走了吗?外面已经有辆小车等着接我们回旅馆了。

露西:Thatd be great. The flight was ok. Thanks for taking the time to meet me here.太好了。

旅程还可以。

谢谢抽出时间来这里接我。

玛丽:No worries. Our company wants to make sure you have a pleasant trip.别担心。