酒店商务英语对话

Hotel Business English DialogueUnit 1 Room ReservationFIT Reservation（R: Reservation Clerk; G：Guest）R: Good morning, Friendship Hotel. Room Reservation. May I help you?G：Yes, I’d like to reserve a double room from the 4th to the 6th of July?R: one moment, please…Yes, Sir, we have a room available.G: What’s the room rate per night?R: 165US dollars. Will that be all right?G: Yes, that will be fine.R: May I have your name and telephone number?G: Sure. My name is Mr. Hibbard. That’s H-i-b-b-a-r-d. My telephone number is 0044-0253-720299.R: Thank you, Mr. Hibbard. You’ve reserved a double room from the 4th to the 6th of July, and the telephone number is 0044-0253-720299.G: Yes, that’s right. Thank you.R: It’s my pleasure. We look forward to your arrival.Group Reservation（R: Reservation Clerk; G：Guest）R: Good afternoon. Yellow Dragon Hotel. Can I help you?G：Yes, a group of American scholars will be attending a Tourism Symposium next month in Beijing. I want to reserve 5 double rooms for them.R: For when, Sir?G：From July 14th to 16th.R: Just a moment, please. Let me check the reservation list… Yes, we can reserve 5 double rooms for you for those dates.G：Thank you very much. Is there any discount for group reservation?R: Yes, we can have a special rate for group reservation. We’ll give you 10% off.G：That’s great! I confirm the reservation then. My name is Wang Qiang.R: All right. Mr. Wang, 5 double rooms from July 14th to 16th.G: That’s right. Thank you.Changing a Reservation（R: Reservation Clerk; G：Guest）R: Great Wall Hotel. Room Reservation. Can I help you?G：Yes, this is Anne calling from London. I’ve gotten into trouble, you know. I reserved a room at your hotel for July 4th ,5th and 6th ,but since the trade negotiation has been postponed until July 15th ,16th and 17th , I have to change the dates of the reservation.R: How did you make the reservation, Miss?G：By E-mail, a week ago.R: Your name, please?G：Anne Butler.R: Anne Butler. Yes, here we are. A single room, your reservation is guaranteed by your credit card.G：Right. Do you think it’s possible for me to do so?R: Let me see… Yes, we have a room available.G：Thank you very much.R: It’s my pleasure. Good-bye.A Face-to-Face Reservation（R: Reservation Clerk; G：Guest）R: May I help you, sir?G: Yes, I want to book a suite from June 3 to 8.R: Which kind of room would you like?G: What exactly is a standard suite?R: Our standard suite has a single bedroom with sitting room and bathroom.G: Does it have a kitchen?R: No. we have kitchenette in the apartments.G: I see. If I took an executive suite, what would I get?R: The executive suite has a very attractive entrance hall, a sitting room with a fax machine and DVD player.G: How much is an executive suite per night in US dollars?R: It is $300 per night plus 15% surcharge.G: I would like taking an executive suite.R: Thank you. May I have you name,sir?G: It is Mr. Tom Carter.R: An executive suite for Mr. Tom Carter during June 3 to 8. And may I have your arrival time and telephone number?G: Yes, I’m going to arrive around 3:00 p.m. on June 3 and my number is 4527 8836.R: Thanks. We will reserve your room until 6:00 p.m. June 3, if there is any change, please let us know, We are looking forward to serving you.G: Thank you.Dealing with a Reservation Mix-upDesired Room Being UnavailableDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: A double room, please.C: Could you hold the line, please? I’ll check your room availability for those days.Thank you for waiting. I’m afraid we have no double rooms available but we can offer you a twin room.G: I see. How much will that be?C: We have a twin at RMB￥250 and at RMB ￥400. Which would you prefer?G: I’ll take the one at RMB￥250.C: Thank you, sir.When the Hotel Is FullDialogue: (C=Clerk, G=Guest)C: Good morning ,Room Reservations, May I help you, sir?G: I’d like to make a reservation.C: Which date would that be?G: For the night of April 8th for one night.C: Could you hold the line, please? I’ll check our room availability for that day…Thank you for waiting, sir. I’m afraid our hotel is fully booked on that night. Is it possible foryou to change your reservation date?G: No, that’s not possible.C: We might have cancellations. Could you call us again closer to the date?G: Sure, but if you do have any cancellations, could you let me know as soon as possible?C: I’m very sorry, sir, but we are unable to do that. We would appreciate it very much if you could call us instead.G: Well, if that’s the case…C: Well, very sorry, sir. We hope you understand.Can’t Be Booked for All the Nights RequestedDialogue: (C=Clerk, G=Guest)C: Good morning, Room Reservations, May I help you, sir?G: Yes, I’d like to reserve a room.C: Which date would that be?G: I’d like a twin room for 6 nights from May 15th.C: Could you hold the line, please? I’ll check our room availability for those days…Thank you for the waiting, sir. We have a twin available for four nights form May 15th to 18th and also for May 20th ,but I’m afraid there is none available on the night of May 19th.G: Well, do you have two singles for the night?C: I’m very sorry, sir, but we are fully booked for all types of rooms on that night.G: I see, Can you book me into another hotel in the area?C: I’m afraid we don’t have any information on their room availability. Would you like me to book you for all nights except the 19th.G: I’ll think about it and let you know.C: Thank you, sir. We look forward to hearing from you.A Lower Quality Is OfferedDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: I was in a twin room for single use last time. The same type will be fine.C: I’m very sorry, sir, but I’ m afraid no twin rooms are available on that day. Would you mind a smaller single room at RMB￥250 instead?G: Yes, that’s all right.C: Thank you, sir.Unit 2 ReceptionRegistering a Guest Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon. Welcome to China World Hotel. What can I do for you?G: Yes, I have a reservation with you.R: In whose name was the reservation made?G: John SmithR: Wait a minute, please. I’ll check the reservation record…Yes, we have the reservation under your name. Could I see your passport, Sir?G: Here you areR: Would you please fill in this registration form?G: Of course. Here it is. Is that all right?R: Yes, thanks. How will you be paying?G: By credit card.R: Here’s the key card to room1205. The bellboy will show you to your room.G: Thank you.R: You’re welcome. Hope you’ll enjoy your stay with us.Registering a Walk-in GuestR: Receptionist; G: GuestR: Good morning, Ma’am. May I help you?G: Yes, my name is Nancy Green. I’d like to have a single room with bath for tonight. R: Have you made a reservation.G: I’m afraid not.R: Wait a moment, please. Let me see…Yes, we have a room available. May I have your passport to fill out this registration form for you?G: Certainly. Here you are.R: How will you make your payment?G: In cash.R: Would you please sign your name here?G: Yes. Thank you.R: Enjoy your stay with us.Registering a Group Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon, ladies and gentlemen. Who is the group leader?G: That’s me. We’ve made a reservation in your hotel.R: Nice to have you here. I’m Zhao of the Front Desk. Is there any change in your schedule or in the number in your group?G: We have the same schedule, but I’m afraid we have to make arrangements for one more person, that is, Mr. Smith’s thirteen-year-old boy.R: If we weren’t so heavily booked, I could offer you two adjoining rooms. But now I can only suggest putting an extra bed in the bedroom. Will that do?G: I suppose it will have to. What is the rate difference?R: You only need to pay $15 extra.G: Great. Done then.R: Would you please help the members of your group to complete the registration cards?G: OK.(After they have finished filling out their registration cards)R: Your key cards and breakfast vouchers are all in these envelopes with your names on them. If you want to make room-to-room calls, please dial 9 first and then the room number.G: Thank you very much.R: By the way, we have a dance party on the third floor this evening. It stars at 8:00 p.m.G: That sounds interesting. Thank you for the information.R: Hope you have a pleasant stay here.Leaving a MessageC: Clerk ;V: VisitorC: Good morning, Sir. Can I help you?V: I’ve come to see a friend, Mr. Black, in room 1248.C: One moment, please. Let me check…Oh, yes, Mr. Black is staying with us. I’ll call to see if he’s in. Sorry, Sir. Mr. Black is not in at the moment.V: May I leave a message for him?C: Certainly, Sir. Please write your message here. (Two minutes later)V: I’ve finished. Here you are.C: The message is for Mr. Black in room 1248 from Mr. Peter Brown. Is that correct? V: That’s right.C: Thank you. I’ll be sure that Mr. Black gets your message.V: Thanks a lot.C: You’re welcome.Extending the StayR: Receptionist; G: GuestR: Good morning, Sir. Can I help you?G: I’m due to check out tomorrow, but I’d like to extend my stay by two days.R: Could I have your name and room number?G: Tom White in room 1002.R: Please wait a moment, Mr. White. I’ll have to check the reservation records…I’m sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.G: What can be done then?R: If you don’t mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.G: That’s quite all right. Thank you.R: It’s my pleasure.Providing the Guest with InformationC: Clerk; G: GuestC: Good afternoon, Sir. May I help you?G: Good afternoon. I wonder if you could tell me where the nearest bus station is. C: Sure. Where would you like to go?G: To the art gallery.C: Then, you don’t have to take a bus. It’s no distance at all, only about a 10-minute walk.G: Really?C: Yes. Get out of the hotel, go right to pass the next traffic lights, and the art gallerywill be on your right. You can’t miss it.G: That’s great! Thanks a lot.C: It’s my pleasure.Changing the RoomR: Receptionist; G: GuestR: Front Desk, may I help you?G: Yes. I’d like to move to another room because the air-conditioner in this room doesn’t work.R: I’m sorry. Let me check the reservation list.(One minute later)R: Yes, we have a room available, and you can move to it.G: That’s good.R: What’s your room number?G: Room 1206.R: I’ll send a bellboy over to help you with your luggage.(Two minutes later at the Front Desk)R: Will you please fill out this registration form?G: Sure. Here you are.R: Thank you. I’m very sorry for the inconvenience.Unit 3 Concierge serviceShowing the guest to the room(B: Bellman; G: Guest )B: This way, please. Room 1208 is at the end of the corridor.G: The corridor is nice.B: I’m glad you like it.(The bellman unlocks the door and turns on the lights and leads the guest in)B: Here’s your room, Ma’am.G: Thank you.B: Here’s the television. It has 30 channels.G: That’s great, I like watching TV.B: This is your air-conditioning control unit. Let me show you how to use it.G: I see. By the way, where can I get a brochure about your hotel? I need to know more about your services.B: Oh, it’s on the desk. Here it is.Calling a taxi for the guest(D: Doorman; G: Guest)(A couple have just checked out. A doorman approaches them)D: I’m the doorman here. May I help you?G: Yes, could you call a taxi for us? We’ve just checked out.D: Certainly, Sir. Where are you going?G: The airport.D: Just a moment, please.(One minute later)G: The car is waiting for you at the entrance.D: Thanks. Would you help us with our luggage?G: Sure.(After the doorman puts all the luggage in the car)D: You’ve got three pieces of luggage in all. Is that right?G: Yes, that’s right. Thank you.D: You’re welcome.Sending the bellboy to help the guest with the luggage(C: Concierge; G: Guest)C: Good morning. Concierge. May I help you?G: Sure. I’m leaving soon. I called you and asked for a bellboy. But 20 minutes have passed and he’s still not here.C: I’m sorry about that and I’ll send another bellboy right away. Your name and room number, please?G: Lisa Black, room 1406.C: Room 1406. All right. Could you wait in your room, please, Ma’am?G: Well, I’m afraid I won’t be able to wait for him in the room because I have to meet someone in the lobby right now. I’ll just leave the baggage at the door.C: All right, you go ahead, please. We can take good care of your luggage. By the way, please be sure to put your name tag on the cases.G: I will. Thank you very much indeed. And where can I collect my luggage?C: Right here at the Concierge Desk.G: All right, very good. See you.C: See you then.Unit 4 OperatorInternational Phone Call（O：Operator; G：Guset）O：Beijing Hotel, can I help you?G：Yes, I’d like to make an international call.O：Certainly, Sir. Which country are you calling?G：Germany.O：All right. Do you want to make it a pay call or a collect call?G：I think I’ll pay for the call myself. A pers on-to-person call, please.O：All right, what’s the name of the person you are calling?G：Jenny Brown.O：Could you spell the name for me?G：It’s Jenny J-e-n-n-y Brown B-r-o-w-n.O：And the phone number, please?G：The country code is 49, and the phone number is 228429.O：Thank you. I’ll try to contact her. Would you please hang up the phone and wait for a minute?G：Sure.Taking Messages（O：Operator; G：Guset）O：Beijing Hotel, Can I help you?G：Yes, can you put me through to Mrs. Wang in room 1207, please?O：Certainly, Sir. Could you wait a moment while I put you through?（One minute later）G：Hello, Sir. I’m afraid there is no response. Would you like to leave a message for her?O：Thank you. Just tell her I’m going to call on her by this evening at about 9:30. G：May I have your name?O：Yes, it’s Tom Lee.G：Would you like to give me your telephone number, so she can ring you back if necessary?O：Yes, good idea. My number is 86090015.G：Thank you, goodbye.O：Bye.Wake-Up Calls（O：Operator; G：Guset）O：Beijing Hotel. Can I help you?G：Yes, I’d like to be awakened tomorrow morning.O：Certainly, Sir. At what time?G：At 6:30 a.m.O：We have a computer wake-up service. Please dial 5 and then 0630 for the time. There must be five digits in the final number.G：50630. I see.O：That’s right. Our computer will record the time and your room number.G：Thank you.O：You’re welcome. Have a good night.Unit 5 EnquiriesTo Recommend some places for the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the nearest food market?E: There is a Seven-Eleven drug store by the West Gate of our hotel.G: Well, I want to take some pictures of local food market.E: I see, The nearest food market is around 2 kilos away. I would suggest you take a taxi.G: Good idea.E: It only takes about 7 minutes; and the fare should by 10 yuan at most, Shall I write it down in Chinese for you?G: Yes, please!To show the way to the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the Canton Fair? Do you mean the new one in Pazhou?G: Yes.E: You may take our shuttle bus.It’s available from 8 am to 6 pm, leaving each hour on the hour.G: My dear, it’s 8:10! I must have missed the bus.E: I’m afraid so. How can I help you?G: I’m in a hurry. How to get there by myself?E: You may take a taxi or Metro Line 2. Now is the rush-hour, I suggest you take the metro. The nearest metro station is just 5 minutes’ ride from here.G: And how can I get to the Fair by metro?E: Please take Line 2 to the Pa Zhou direction, and get off at the Xin Gang East Station; through Gate A you’ll get to the Exhibition Center.Information about attractionsG: Guest E=Clerk of EnquiresG: Is there any attraction nearyby? I have ond day off and would like to spend it on sightseeing.E: I would suggest you a tour to Kaiping Diallou and Villages.G: What’s special about it?E: Diaolou is a multi-storied defensive village house. That attracion shows a complex of Chinese and Western structural and decorative forms, and was listed as a World Cultural Heritage Site in 2007.G: That’s great! How far is it?E: It’s about two hours’ ride from the hotel, perfect for a one-day tour.G: Thank you, that’s fantastic.E: If you like, I can contact a travel agency to arrange it for you.Unit 6 Check out servicePaying in cash（C: Cashier；G：Guest）C: Good morning , sir. Can I help you?G: Yes, I’m leaving today. Can I have my bill?C: Your name and room number, please?G: Grant Wood, room 1022.C: Yes, Mr. Wood. Please wait a moment, I’ll check it for you…OK, have you use d any hotel services, Mr. Wood?G: Yes, my friend and I just had breakfast. I had three dinners and three lunches in the restaurant and I signed for a brandy at the lobby bar. I made a couple of calls to our Hong Kong office.C: OK, Mr. Wood. Here’s your bill. The total is 1,250 dollars. How would you liketo make the payment?G: I’d like to pay in cash. Here you are.C: Thank you. And here’s your receipt.G: Oh, is it possible to leave our luggage until we’re ready to leave this afternoon? We’d like t o do some more shopping.C: Yes, we’ll hold it for you.G: We’ll be back by 3:00 p.m.C: That will be all right. Have a nice day!G: Thank you.Paying by Credit Card（C: Cashier；G：Guest）C: Good morning. Can I help you?G: Yes, could I settle my bill, please?C: Yes, of course. May I have your name and your room number, please?G: Tom Marine, room 708.C: OK, Mr. Martine, here’s your bill. The total is 1,200 dollars.G: Hmm, the figure seems right.C: How do you wish to settle your account, Sir? In cash or by credit card?G: By credit card, please. And what kind of credit cards do you honor?C: We accept Master Card, Diner’s Card, American Express, Visa and Federal Card. G: Then I’ll put it on my Master Card.C: OK, by the way, there’s a 4% merchant commission you must pay it you use a credit card.G: OK, here you are.C: Thank you. Would you sign here, please? Here’s your receipt.G: Thank you very much.Paying on a Company Account（C: Cashier；G：Guest）G：I’d like to check out now.C: OK. May I know your name and your room number, please?G：Tony Jackson in room 258.C: Just a moment, please. I’ll draw up your bill for you.G：OK.C: Mr. Jackson, here’s your bill. It totals $2,600. How would you like to make the payment?G: On the company account, please.C: Yes, it’s ABC Company, America.G: May I have two of your business cards?C: No problem.G: Just a moment, please… Thank you for waiting. Could you sign here, please? C: Sure. Here you are.G: Thank you. We hope to see you again soon.Unit 7 Business CenterSending a fax（A：Assistant；G：Guest）G：Excuse me. I want to send a faxA：Yes, To which country, Sir?G：To Canada.A：Could you give me the fax number, please?G：Yes, this is the fax number.A：OK, just a minute; let me try phone, OK, it’s through.G：Very good. How much for the fax?A：80 yuan. How would you like to pay?G：Oh, please charge it to my room.A：All right. Would you please show me your room card?G：Yes, here you are.A：Thank you; can I have you signature here?G：Certainly.Typing and Xeroxing Service（C: Clerk；G：Guest）C: Good morning, Sir, Can I help you?G: Yes, I want to have these pages copied.C: Yes, and how many copies do you want?G: There copies each.C: Just a moment, please…Here you are.G: Thank you. By the way, do you have a typing service?C: Yes, we have.G: OK, I want to have this document typed. When can I pick it up?C: May I have a look?G: Of course, Here you are.C: Oh, maybe within half an hour.G: Ok, I’ll pick it up in half an hour.C: All right. See you then.G: See you.Posting Service（C: Clerk；G：Guest）C: Good morning. Is there anything I can do for you?G: Yes, I’d like to post these letters.C: Airmail or ordinary mail?G: Airmail, please. How much do I need to pay for these letters to New York?C: Oh, it costs 20 yuan usually, but one of them seems overweight. Let me weigh it. Yes, you need to pay 30 yuan because it’s overweight.G: That’ all right.C: What’s the exact address, please?G: Brother Company,438 Lincoln Street, New York.C: Ok, it’s done and please pay at the counter.G: Thank you very much.C: You’re welcome.At the Booking Office（C: Clerk；G：Guest）（1）Booking a Flight TicketC: Good evening. May I help you?G: Yes, I’m a VIP guest of this hotel. I’ll be attending an important conference in Haikou. Would you please book a ticket for me?C: Yes, of course. For when, Sir?G: 10 October, next Wednesday. The conference will be held the next day.C: Just a moment, please. Let me telephone the inquiry office of the Beijing Capital Airport to check the flights during that period.（Two minutes later）C: Yes. There’s 9 flights next Wednesda y.G: Great! How about the departure? I prefer the flight in the afternoon.C: There’re 4 flights in the afternoon. HU182 departs at 12:30, CZ3120 at 13:35, HU282 at 14:25, and HU122 at 17:10.G: That’s nice. I prefer the one at 14:25. How much is that fli ght?C: 1070 RMB for first-class.G: Here you are. Is there any extra charge?C: No more. It’s free of charge for our VIP guests. May I have a look at your VIP card?G: Here you are.C: Thank you. When do you want to pick up the ticket?G: I’ll try to pick it up as soon as possible.C: Well, please keep the reservation note. Don’t forget to pick up the ticket with it. Any reservations without reconfirming will be cancelled automatically within 72 hours before the departure time.G: I see. Thanks for your help. Bye.C: My pleasure. Goodbye.（2）Picking up the Flight TicketG: I’ve come to pick up my ticket. This is my reservation note.C: All right. Please wait a moment. Here’s your ticket. Do you have any check-in baggage?G: Yes, but not too much. I don’t think my hand baggage is overweight.C: You’d better be at the check-in counter in plenty of time.G: I see. Thank you very much.C: Have a pleasant journey!Booking a One-Way Ticket（C: Clerk；G：Guest）C: Good morning, Sir. What can I do for you?G: Yes, I’d like to book a ticket to Shangh ai.C: Well, one-way ticket or round-trip ticket? And for when?G: One-way ticket on Sunday evening.C: Wait a moment. Let me check first.（Two minutes later）G: Sorry, Sir. All flights from Beijing to Shanghai on Sunday evening are fully booked.C: How about Monday?C: Let me see. Well, you are lucky. There’re several flight that day.G: Great. I’d like to depart the earlier the better.C: How would you like the flight at 9:30?G: Just a minute. Let me think it over. When do they get there?C: XW165 gets there at 11:10.G: OK, I’ll take the flight.C: All right. Please confirm your reservation the sooner the better.G: OK. I wonder if I can change my flight reservation.C: You’d better not do that. The alteration charge is 250 RMB.G: Oh, I see. Thanks. Bye!C: Goodbye!Booking Theater Tickets for Guests（C: Clerk；G：Guest）G：We’d like to go to the Beijing Opera. What’s on tonight?C: Oh, one moment, please. Let me contact them for you.（Two minutes later）C: “Qin Xianglian” is on tonight. There’re still a few tickets left. Would you like to go?G：Sure. Can you help us get two tickets?C: Of course, just a minute. Ok, I’ve just booked two tickets for you.G：That is nice. Thanks a lot.C: You’re welcome. Would you please pick them up this afternoon?G：All right.Developing Film for Guests（C: Clerk；G：Guest）C: Good afternoon. Can I help you?G：Can I have this roll of film developed here?C: Sure.G：How long will it take to have it printed?C: It normally takes two days, but we also have same-day service. It costs more. G：Um…I’d like to pick it up tomorrow afternoon if that possibleC: It will be ready by then. May I have your name and your room number, please?G：Kerry Johnson, room 1808.C: Thanks a lot!G：How much is it? Do I have to pay now?C: No, yo u don’t. You may pay when you collect your pictures.G：Ok. See you!C: See you then!Unit 8 Dealing with Complaintscomplaints about room(S=Clerk of service center G=guest)S: Good morning, Service Center. Can I help you?G: This is Ms.Taylor, Room 1834, I need take a bath, but there is not hot water in my bathroom!S: I’ m sorry to hear that. We’ll come and check it at once.S: I’m afraid that the boiler is out of order. Our engineers are working on it.G: How long will it take?S: It may take half an hour. We really apologize for it.G: Can’t you change a room for me?S: I’m afraid all our rooms are full. It’s our hot season now…G: No hot water…for a four-star hotel? I didn’t expect such things would ever happen.S: We do apologize for the inconvenience. Maybe we could suggest that you take a shower in the Spa? Here is a ticket for you.G: If that’s the case…alright.S: Thank you for understanding. I assure you that it won’t happen again.G: I hope so. Thank you.S: You’re welcome, Ms. Taylor. This is really the least we can do for you.Complaints about chamber service(S=Clerk of service center G=guest)S: Good evening, Service Center. Can I help you?G: This is Mrs. Bradley, Room 1503. I’ve just checked in and found my room in a mess!S: I’ m sorry to hear that, Mrs. Bradley. May I know what is wrong?G: The room is smelly and there is a stain on my pillow! That’s terrible!S: We really apologize for it. I’ll send a housemaid to your room at once. She will bring air fresher and a full set of linen, and make up the bed again for you. We do apologize for the inconvenience.G: OK, please be quick!S: Certainly, Mrs.Bradley. I’m Bill and if there is anything else I can do for you, please don’t hesitate to call me.Complaints about Noise(S=Clerk of service center G=guest)S: Good afternoon, Mr. Watson. How may I help you?G: Hello, can you change the room for me? It’s so noisy that I can hardly sleep.S: May I know what is wrong?G: The noise of machine almost drives me mad! I can’t take it any more.S: We really apologize for the trouble. We thought the staying guest were out so we started decorating the meeting room upstairs. Shall we change a room for you?G: Yes, please!S: Will Room 1482 be right? The room settings are exactly the same as the room you’re staying now. And it’s an inner room, very quite.G: Good, I would appreciate it.S: A bellman will come in ten minutes to help you with your luggage then, Mr. Watson. We apologize for all the trouble.(After a while, a bellman comes to help Mr. Watson with his luggage.)B: Is this all your luggage, Mr. Watson?G: Yes.。