中英合作商务英语讲解8
- 格式:ppt
- 大小:669.00 KB
- 文档页数:12
一.Fill in the blanks with the words or phrases given in the box.Change the forms where necessary.a wide variety of be essential for be around discriminate get one’s message out spring out angle for nationwide not only....but.... dog-eared quick study power up make a great impact on virtually in-depth hitallow sb to do sth conduct coverage1.In a world of mundane pursuits,we still have hope for true love.Not only are we inspired by some incredible love story,but we are moved to tears by this heart-breaking one.2.He gave me a pad of dog-eared paper which turned out to be useless.3.I was impressed by her in-depth coverage and analysis of the ongoing violence.4.He powered up his computer in order to surf the Internet for the latest news.5.It is essential for us to finance road infrastructure in rural areas with the first grant of US$32 million signed today.6.She’s a quick study in learning Japanese language and social etiquette.7.A nationwide TV network has allowed our people to understand current affairs better.8.We are continuing to invest in our newspapers,for we believe that they will be around for a very long time.9.Old ways of water management,the old techniques used to capture,store,transport and distribute water,spring up again in arid regions.10.Bruce Lee was an incredibly skilled martial artist who make a great impact on the audience on the silver screen.He could demonstrate the martial arts so stylishly and dynamically that it completely thrilled his audiences.11.The lenses of the sunglasses that the researchers have developed can virtually change into any color on demand.It is made of a material that can alter its levels of darkness and color in response to an electric current.12.A collection of a wide variety of butterflies was displayed in the theme park yesterday.13.My Media Room is a community news platform that enables organizations to get their message out to targeted audiences.14.The manager conducts his business in a new way to differentiate his products from other supplier’s.15.The athletes did all they can to angle for championship.Some of them were later discovered to have taken stimulant during their performance.Complete the following passage by choosing the right word from the four choices.In the 20th century,newspapers have faced competitive challenges form many different 1___.But they have survived.In the early part of the century,a new 2___ gadget,radio,mounted the first major challenge.For the first time,citizens could 3___in their homes and hear the voices of newsmakers from around the world coming directly into their living rooms.While newspaper realized the 4___of this new electronic gadget in the early 1930s and tired to do something about it,radio news didn’t come of age until World War II in the 1940s.For the first time,radio demonstrated effectively that it could keep the public 5___about news events anywhere in the world.The next challenge for newspapers came midway through this century 6___television became a dominant force.Although many of the early newscasts were still primitive---using still pictures 7___by news anchors or film footage that was days or even weeks old---the 1960s 8___two events that brought about a major change in the audience’s perception of television news.The first was the 9___by the three television networks to a 30-minute newscast in 1963.It was in 1963 10___ television news came of age in the eyes of 11____ with its extensive coverage of the assassination and funeral of President John Kennedy.12____ radio could provide immediacy to news,television provides the visual image---actual pictures of the news event,sometimes it’s actually taking place.Through these challenge,newspapers continued to exist,13____the written history of events as well as more details14____most radio or television newscasts could 15____ hope to include.But along the way,newspapers have had too made some adjustments to remain competitive.1.A.origins B.resources C.routes D.sources2.A.electronic B. electric C.electrical D.electricity3.A claim B.maintain C.remain D.sustain4.A treat B. Threat C.retreat D.thread5.A deformed B.formed rmed D.affirmed6.A when B.although C.thus D.whereas7.A hold B.held C.to hold D.holding8.A sees B.see C.saw D.seeing9.A exposure B.extension C.exclusion D.expansion10.A as B.when C.why D.that11.A viewers B.listeners C.witnesses D.spectators12.A.While B.When C.As D.Although13.A provided B.provide C.to provide D.providing14.A as B.than C.whenever D.forever15.A never B.ever C.whenever D.forever【答案】1-5 DACBC 6-10ABCDD 11-15 AADBB三.TranslationPut the following sentences into English,using the proper phrases given in the box.no longer be essential for present...for power...upput up make impact on set up turn tospring up a wealth of get...out click...onto1.只要在电脑屏幕上点击新闻,就会有大量最新新闻出现在你眼前。
Unit 8 Lesson 1 Exercise 2CUSTOMER:Excuse me,I bought this jumper here last week but I'm not satisfied.LI:Oh really?CUSTOMER:Yes.Look,the zip is broken,so I'd like a refund.LI: A refund?Well,have you got the receipt?CUSTOMER:No,but you can see by the label that I bought it here.LI:We don't give refunds without a receipt.CUSTOMER:But that's ridiculous.I buy all my clothes here.I'm one of your best customers. LI:We don't give refunds without a pany policy.CUSTOMER:Oh!Well,that's the last time I buy anything in your shop!Unit 8 Lesson 1 Exercise 3OFFICER:Excuse me,Madam.I'm the customer relations officer.Can I help? CUSTOMER:I bought this jumper here last week and I'm not satisfied with it. OFFICER:I'm sorry to hear that.What exactly is the problem?CUSTOMER:Look,the zip is broken and the young lady says you can't give me a refund. MS LI:Well,it's company policy and...OFFICER:Thank you,Miss Li!Yes,the Zip is brokeI'm very sorry about that but I'm sure we can sort something out.CUSTOMER:I hope so.OFFICER:Now,without a receipt I can't give you a refund but I can exchange the jumper of I can give you a credit note.CUSTOMER:I see,well,I'll have a credit note,please.OFFICER:Fine.Just sign here,please.There we are.Once again,please accept our apologies.CUSTOMER:Thank you.OFFICER:Have a nice day.Miss LI!Come to my office,please.Unit 8 Lesson 1 Exercise 41....I'm not satisfied with.It's broken....here last week and I'm not satisfied with it.It's broken.I bought this hairdryer here last week and I'm not satisfied with it.It's broken....wrong with it?...What exactly is wrong with it?...sorry to hear that.What exactly is wrong with it?I'm very sorry to hear that.What exactly is wrong with it2....it's damaged.I'd like a refund....here yesterday and it's damaged.I'd like a refund.I bought this radio here yesterday and it's damaged.I'd like a refund....I can give you a credit note....a refund but I can give you a credit note.I can't give you a refund,but I can give you a credit note.Unit 8 Lesson 1 Exercise 6When we deal with complaints,it's important to treat them coolly and professionally no matter how difficult the customer isI once saw a sign in a shop in Australia that saidThe customer is always rightunderneath that it said,'He may sometimes be rude,stupied,badly dressed and aggressive but he is always right.'Unit 8 Lesson 2 Exercise 1CUSTOMER:Excuse me,I bought this jumper here last week,but I'm not satisfied.LI:Oh really?CUSTOMER:Yes,look,the zip is broken,so I'd like a refund.LI:A refund?Oh,well,have you got the receipt?CUSTOMER:No,but you can see by the label that I bought it here.LI:We don't give refunds without a receipt.CUSTOMER:But that's ridiculous.I buy all my clothes here.I'm one of your best customers. LI:We don't give refunds without a receipt.Unit 8 Lesson 2 Exercise 4MANAGER:Miss Li,I am not satisfied with your work.LI:Oh dear.MANAGER:Yes,you nearly lost the store an important customer today.LI:But it's company policy...we don't give refunds without receipts.MANAGER:It is never company policy to be runds to the customers,Miss LiNow ,the customer relations officer is going to remind you of our complaints procedure and then you will return to the shop flooI shall be monitoring your work closely and I do not expect to receive any more complaints about you.Unit 8 Lesson 2 Exercise 6Making complaints about products or services is not always easy.but the ability to make a complaint and get it dealt with satisfactorily is an essential skill for anyone in business.Thsi is not easy in a foreign language.If you are angry,you may make mistakes or speak badly.You must try to stay calm or your complaint will not be taken seriously.Unit 8 Lessen 3 Exercise 1MR STEPHENS:David Stephens.Order department.MRS CHUNG:Yes.Mr Stephens.It's Mrs Chung from China Electrics.MR STEPHENS:Good morning,Mrs Chung.How can I help you?MRS CHUNG:I'm phoning to complain about my order.MR STEPHENS:Oh.I'm sorry to hear that.What exactly is the problem?MRS CHUNG:It hasn't arrived and it's two weeks late.MR STEPHENS:Oh dear.I am sorry.I'll look into that immediately.Can I have your order number?MRS CHUNG:Yes,it's RTY 32678.AM STEPHENS:RTY 32678.Right.And can I take your number and call you back?MRS CHUNG:Yes,but I must sort this out today.My number is 533 098Unit 8 Lesson 3 Exercise 2CUSTOMER I'm phoning to complain about my orderYOU I'm sorry to hear that.What exactly is the problemCUSTOMER It's late and we need the goods todayCUSTOMER I'm phoning to complain about the new computerYOU I'm sorry to hear that.What exactly is the problemCUSTOMER I ordered model X33,not X2CUSTOMER I'm phoning to complain about the deliveryYOU I'm sorry to hear that.What exactly is the problemCUSTOMER Five of the eight machiness are damagedUnit 8 Lesson 3 Exercise1.Yes.It's 6599 XX2. 6599 XX2.2.Yes.That's RTY 32678. RTY 32678.3.Yes.That's 7X5009. 7X5009.4.Yes.That's PS112DS. PS112DS.Unit 8 Lesson 3 ExerciseMRS CHUNG:China Electrics,Mrs ChungMR STEPHENS:Hello,Mrs Chung.It's Mr Stephens herMRS CHUNG:Ah,yes.My overdue orderMR STEPHENS:Yes,I'm very sorry about that but we've had trouble with our supplier MRS CHUNG:Well,if you can't guarantee delivery within five days,I'll have to cancel the order.MR STEPHENS:Five days?That'll be no problem,Mrs ChungAs compensation,I'll give you a 3% discount on your next order.MRS CHUNG:Well,thank you,Mr Stephens,but I want this order within the next five days.Unit 8 Lesson 3 Exercise 7In our business,it's very important that customers receive their orders on timeIf printers do not have the paper they need,we will be charged for the time their presses are not workingWe will also have to arrange some kind of compensationLate deliveries and overdue orders can be very expensive for us.Unit 8 Lesson 4 Exercise 2MISS HONG:Accounts,can I help you?MR DAVIS:This is Peter Davis from Oz Textiles.I wanted to discuss my company'soutstanding account.MISS HONG:Oh yes,OZ textiles,payment is now four days overdue.MR DAVIS:Yes,I'm sorry about that.We have some cash flow problems at the moment. MISS HONG:Yes?MR DAIS:Could you give us another month to settle the account?MISS HONG:I'm sorry,that's impossible.It's not company policy to give credit without a previous arrangement.MR DAVIS:But this is ridiculous.I'm one of your best customers.All I'm asking for is another month to settle the account.MISS HONG:I'm sorry,Mr Davis,but unless we receive payment immediately our lawyers will start legal proceedings against yoMISS HONG:Well,that is the last time I do business with your company.MISS HONNG:Goodbye,Mr Davis.Unit 8 Lesson 4 Exercise 5CLERK:ACC Trading.Accounts.Mr Park speaking.CUSTOMER:Oh,hello,Mr Park.This is Sarah campbell from Asia Foods.CLERK:Hello,Miss Campbell.How can I help you?CUSTOMER:Well,I'm calling about the invoice you sent us.We've got a bit of a problem,I'm afraid.CLERK:I'm sorry to hear that.What exactly is the problem?CUSTOMER:Well,one of our big customers is late with payment,so we've got a cash flow problem at the moment.Could we possible have two more days to settle the account?All I'm asking is two days,and then I'll get the money to you as soon as possible. CLERK:Hmm,two days...well,I'll give you two days,but if you don't pay thenyou know we'll have to stop the next delivery.CUSTOMER:Fine,fine,don't worry.You'll get the money.Thank you very much for your help.CLERK:You're welcome.We look forward to hearing from you.Unit 8 Lesson 4 Exercise 6What's the hardest job in a company?Well,I suppose the chairman has the hardest job But I'll tell you a job I couldn't doI couldn't work in accountIt must be very hard dealing with customers' overdue accounts and late paymentI would feel sorry for them,which is not very good for business I know.。
第8单元课文翻译:引导良好风度的世界指南1 到世界各地旅游越来越容易。
我们生活在地球村里,但是我们如何更好地互相认识和理解呢?这里有个简单的例子。
假设你安排了一个四点钟的会议。
你预计你的外国商务同行会几点到达呢?如果他们是德国人,他们会准点到。
如果他们是美国人,会提前15分钟到。
如果他们是英国人,他们会晚到15分钟,并且你应该为意大利人留出一个钟头的时间。
2 当欧洲旅游社团规模开始增加时,出现了几本提供国际礼仪指南的书。
起初,很多人以为这是一个笑话,尤其是英国人,似乎认为的他们的语言被广泛理解意味着其风俗习惯也相应被理解。
很快,他们不得不改变想法,因为他们意识到,在如何与外国商界朋友相处方面,有很多要学的东西。
3 例如:*英国人喜欢吃工作餐,席间一边喝酒一边谈业务;而日本宁愿吃饭时不谈工作。
午餐是一个放松和相互了解的时间,午餐时间他们也很少喝酒。
*德国人喜欢饭前谈生意;法国人喜欢先吃饭后谈生意。
在讨论业务之前,他们得吃饱喝足。
*在英国和荷兰,脱去你的外套再卷起您的袖子是一个言归正传认真工作的迹象;但在德国,人们把它看成是放松。
*美国行政人员有时表达他们悠闲舒适的感觉和在公司的重要地位,打时,会把脚放在桌上。
而在日本这样,人们会感到震惊。
将您的鞋底朝人是极大的不礼貌。
这是一种仅次于在公共场合挤鼻涕的社会侮辱。
4 日本也许有最严格的社会和商业行为规则。
资历是非常重要的,年轻人应该永远不会派去完成一个对付日本老年人的业务。
日本的商务名片,几乎需要一个使用规则手册。
您必须会面时立即交换名片,因为这对树立个人地位和职位是必须的。
5 把名片交给一个地位较高的人时,必须都用双手来接或递,你必须花点时间来仔细阅读名片,而不只是把它放进口袋里!此外,鞠躬是与人打招呼的非常重要的一部分。
你不应该期望日本人握手。
点一下头是表示尊重,每天的第一次鞠躬应比后头的见面问候鞠躬要更低一点。
6 美国人有时感到难以接受较正规的日语礼仪。