酒店情境英语习题集

《酒店情境英语》习题集项目一用已经学过的相关句型完成以下对话。

Exercise 1Staff: Good afternoon. Reservations____________________________. Guest: Good afternoon. I’d like to book a room.Staff: What kind of room _____________________________________. Guest: A deluxe twin, please.Exercise 2Staff: Good morning. Reservations. Lauraspeaking.__________________________.Guest: Good morning. I’d like to reserve a room for next Monday. Staff: Yes, how many nights will you ___________________________ ? Guest: Three nights, please.Exercise 3Staff: May I have your______________________, please?Guest: Yes, my name is Mrs. D. Truman.Staff: ____________________the surname, please.Guest: Yes, it’s for Tom, R for Ronald, U for Uganda, M for Mike, A for Alpha, N for Nancy and the initial is D for David.Exercise 4Staff: Do you have the guest’s______________________?Guest: Yes, they are arriving by air on flight AY 336, arriving at 11:01 a.m.Staff: AY 336, 11:01 a.m. thank you. Will thecompany______________________?Guest: Yes. Please send the bill for all the expenses to this company.项目二将以下对话补充完整Exercise 1Reservationist (R): Good morning, ReservationsBellman (B): Good afternoon, sir! Welcome to Shijiazhuang HotelGuest (G): Thank you.B: _____________________________G: Just two pieces.B：Two suitcases. _________________G：Yes. That’s all.B：_____________________________. This way, please. I will put your suitcases by the Information Desk over there.G: Thanks.B: ______________________________.G: Fine.B: ___Exercise 2Staff:______________________(晚上好.女士们、先生们，欢迎来到我们酒店)Guest: Thanks．Good evening．Staff: （Opening the trunk， taking out the baggage and looking at the name on the baggage tags）______________________.(我是门童，先生。

您一共有四件行李吧？)Guest: You're right．Four pieces．Staff:______________________(前台就在前面，您先请。

)Guest: Yes, thank you.项目三将以下对话补充完整Exercise 1Reservationist (R): Good morning, ReservationsA: Good evening. __________________________?B: Yes, please. I’d like a room for the night.A: __________________________?B: A single room, please. How much is the room?A: It’s $55 per night.B: Can I pay by credit card?A: Certainly. __________________________?B: Do you need my passport number?A: No, __________________________?B: (Fills out the form) Here you are.A: Here is your key. Your room number is 212.B: Thank you.A: Thank you. __________________________? Have a good stay!Exercise 2A=local guide B=Tour leader C=ReceptionistC: Good evening! Welcome to our hotel.A: ______(晚上好! 我需要一个套房，八个单人间和三个双人间。

)C: Have you made a reservation?A: Yes. ______(我们是为一个美国团队预订的。

我来自春天旅行社，该团共有16个游客，团号为A605.)C: I’m sorry, but I don’t see your reservation here.A: ______(我们肯定办过预订，因为我三天前还确认过。

你可以再查一下吗？或者联系销售部？)C: All right. Let me check again. Ah, yes, here it is. We have one suite, eight singles, and three twins for CITS.B: ______ (有什么问题吗？)A: No, everything is all right.B: ______(客房都准备好了吗？)C: Yes, they are. May I have your passports, please?B: Sure. Here you are.C: Thank you. Would you please fill in these registration forms?B: ______(登记表填好了。

我们可以拿钥匙吗？)C: Here are the keys. Have a pleasant stay in our hotel.B: Thank you very much.项目四将以下对话补充完整Exercise 1R: Good morning, madam and sir. ___________________（请问需要帮忙吗？）G: Well, I wonder if you could _____________________________ （推荐一个好吃的当地餐馆）to us. My wife and I prefer to tasteChinese dishes.R: Certainly, sir. As far as I know, the Red Mansion Kitchen serves very good local dishes, or you may try our Chinese restaurant, and it serves local dishes as well.G: How far is the Red Mansion Kitchen from here?R: It is _______________（位于）the Zhongshan Road. It ’s a little far from here, I would suggest you take a taxi.G: _________________________（要多少钱？）R: It ’s 2 yuan for every kilometer. It’s about 20 yuan to get to the restaurant.G: All right, we will try the Red Mansion Kitchen by taxi.____________________（你介意）writing down the name of therestaurant on this piece of paper so that I can show it to the taxidriver.R: No, not at all. Here you are.G: Thanks a lot. One last thing, could you order a taxi for us?R: It ’s my pleasure. Have a good time!Exercise 2R: Good morning. Can I help you?B: Yes, please. Will you please tell me ______________to ZhongshanPark?R: Sure. The simplest way is by taxi. There is__________at the entrance. If you can ’t find a taxi there, you can always hail one on the street. Shall I get one for you?B: ________________, please?R: It’s 2.40 yuan for every kilometer. It ’s about 50 yuan to Zhongshan Park.B: Oh, I see. Would you please ________________________________?R: Yes. You can take bus No.1, but I’m afraid the bus will be _________ at this time of day.B: Well, in that case, I think I’ll take a taxi.R: All right. I’ll write the address down, so you can show it to the taxi driver.项目五将以下对话补充完整Exercise 1Receptionist: Good morning. May I help you?Guest: Yes, I’d like to check out now. My name ’s Adam Lant, room 312._____________.Receptionist: One moment, please, sir. ..._________________________________.Guest: What’s the 17 yuan for?Receptionist: That ’s for the ________________________________.Guest : Oh, I see. Can I pay with _______________?Receptionist: Certainly. May I have your __________, please?Guest : Here you are.Receptionist: Could you sign each cheque here for me?Guest : Sure.Receptionist: Here are your receipt and your change, sir. Wish you a pleasant journey.Exercise 2Staff: Good morning. __________________?Guest: I’ ll leave this afternoon. Shall I check out now or later? Staff: As you like. If you would like to _______________, I’ll get your bill ready now. You mayalso come before you leave.Guest: All right, I want to check out now.Exercise 3Staff: There are more people here today waiting to check out, you have to _________________.Guest: Half an hour? I can’t wait for such a long time.Staff: You’d better ______________________.Guest: OK, I’ll be back in the afternoon.Staff: I will _________________.Guest: Thanks a lot, bye.项目六将以下对话补充完整Exercise 1C: Good morning. Business Center.______________ ?B: Good morning. This is Henry Bush calling from Room__________________ . ____________________Would you mind giving me some information on yourservices?C: Certainly not, Mr. Bush. We have and secretarialassistance catering to the needs of all our business guests.B: I have some documents ______________at the moment and I hope they will beready before 3:00 p.m. today.C: ____________pages are they in all?B: It will be about ____________.C: Well, it ’s rather a tough job, but we ’ll try our best, Mr. Bush. B: Good. I’d really appreciate it if it could be arranged.Exercise 2Staff: Good morning, Sir. What ____________________________?Guest: I’d like to book two air-tickets to Washington.S: For______________ do you want your tickets?G: We are leaving for Washington the day after tomorrow.Exercise 3Guest: Good afternoon. Could you __________a fax for me?Clerk: Sure, sir. Where is it__________?G: It’s to New York.C: May I have the______________, please?G: Certainly. It’s 2123---89034项目七将以下对话补充完整Exercise 1Operator (O): Good morning. Operator.Guest (G): I’d like to make an ___________________.O: Which country?G: England.O: May I know your _________________?G: It’s 57847398.Exercise 2Operator (O)：Good afternoon, operator.Guest (G): May I speak to Mr. Jonson? Peter Jonson?O: Do you know his ______________, sir?G: Sorry, he didn’t tell me his room number. Can you __________ it for me?O: Certainly, sir. May I have his full name?G: P-E-T-E-R, J-O-N-S-O-N.Exercise 3Guest (G): May I speak to the guest in Room 2109?Operator (O): Sure, madam. May I know your ____________, please?G: My name is Summer Li.O: Thank you, Miss Li. I’ll ___________ your call immediately.Exercise 4Guest (G): Hello, may I speak to Mrs. Colly in Room 214?Operator (O): Certainly, madam. Please wait _______________.(After a few seconds)O: I am _________, madam. She is not in her room right now. Can I ______ a_____________ for you?G: It’s very kind of you. Ask her to call me back when she is back. O: My I know you ___________ and___________?G: Betta Colly, B-E-T-T-A. My phone number is 22346541.O: Mrs. Colly. I will ______her as_________as she is back.。