领队证英语考试语句
- 格式:doc
- 大小:45.00 KB
- 文档页数:28
二、用英语回答下列问题(测试口语能力, 要求每个问题至少需用六句句子回答):1、Please introduce yourself and your family briefly.My name is Li Ziyang. I have been a guide for five years. I have a harmonious and happy family with my beautiful wife and a lovely daughter. My wife is ateacher who gives me much support in my work. And my daughter is 3 years old.I love my family so much and a happy family is my power to work hard.2、Why do you want to work as an outbound tour leader?Working as an outbound tour leader has been a dream since I was a little child. I am longing for this job because it can show me different views all over the world, experience different cultures in different regions and also enable me to makefriends with people from other countries. At the same time, I can introduce our culture of China to the people abroad, which I think is quite meaningful.(并且,我认为非常有意义的是,我在做出境导游的同时也可以将中国文化介绍给国外的朋友)3、What are the advantages and disadvantages of being an outbound tour leader?I think there are lots of advantages of being an outbound tour leader. Forexample, being an outbound tour leader can give me a chance to enjoy different views all over the world, experience different cultures in different regions andalso enable me to make friends with people from other countries. It is a decent job in my opinion. But in the other hand, this job makes me difficult to take care of my family. Also, it is a adventurous job and I have too little private life.4、What are the main responsibilities of being an outbound tour leader?The main responsibilities of being an outbound tour leader is to protect thelegitimate rights and interests of tourists; to carry on travel itinerary; to deal with the problems in the process of tourism; to provide travel services to tourists; and to protecting the international interests and national dignity consciously.5、What are the main differences between the work of a domestic tour guide and anoutbound tour leader?First, the main work scope of domestic tour guide is in the domestic country, but an outbound tour leader can lead the team to different places of the world.Second, the requirements of knowledge to the tour leaders are different. Itrequires higher for outbound tour leader both in tourism knowledge and alsoself-quality(个人素质). Third, the risk is different, the leaders should shoulder bigger risks. Meanwhile, leaders care less about his family.。
领队英语试卷⼀、词汇: 写出下列词汇相应的中、英⽂(1x10=10%)1.security check______安检______2.destination______终点____________3.departure lounge____候机室_____4.quality certification_____质量认证_____5.blanket_______⽑毯___________6.⾏李提取处_____luggage claim_________7.退税____Tax rebates __ 8.出差_______business trip ____9.订房部______ Room reservation ___ 10.超重_______overweight ____⼆、选择题:根据题意从A、B、C和D中选出最佳选项,写在题号前的括号⾥(1x10=10%)()11. Let me see. The aircraft is quite full now. I can __ ____give you 10 seats together. Do you want smoking seats?A. hard B. difficult C hardly. D. easily ()12. It’s time for lunch. Would you please _____ the tray?A. put offB. put downC. put upD. put on()13. Excuse me, sir. The handle of my suitcase ⾏李箱is broken. Where can I go to ___ it?A. claim索赔B. findC. ask forD. report()14. How are you going to pay, ___ cash or ____ credit card?A. with, inB. by, withC. in, inD. in,with()15. ---Remember that don’t bring limited things together next time, otherwise, you will get punishment. --- Thank you very much. I’ll ______ it.A. checkB. noticeC. makeD. remember 记住()16. ___days does it take to send a letter from here to China?A. How muchB. How longC. How manyD. How about()17. Flight BA 328 from London will be one hour late ____ big fog.A. in account ofB. on account toC. on account ofD. in account to()18. Here are 16 forms, please _____ them out before your arrival.A. writeB. putC. hangD. fill()19. This is incorrect. Can you ______ it again?A. checkB. chargeC. countD. make()20. I don’t think I have brought enough cash. Do you _____ credit card?A. wantB. needC. receiveD. accept三、填空题:在下列空格中填上合适的字或词(0.5x20=10%)21. _by___ the way, how much does the guest pay _for___ the drink?22. Could you explain __to__ me the difference _between____ them?23. Could you tell me __where___I check in for the flight CA112__to__ Seoul?24. Your jewel shop is our company partner. I hope you can deal _with___ this case properly. Otherwise, it’s hard __for___ us to explain to our passengers..25. It ____ about half an hour to get there _____bus.26. I still have some local cash left. Can I pay ____ it? The rest will be paid ____ US dollar.27. I’m ____ for souvenirs. Do you have anything _____ ladies?28. --- Each room _____80 dollars a night. ----That’s fine. Do I have to _____a deposit?29. Please let your passengers keep their arrival cards in their passports, and go _____ one by one _______the order of the name list.30. Here is my credit card. Please add 10% _____ the total amount. That’s my tip ____ you.四、判断题:判断下列说法正确与否,正确的在括号⾥写字母T,错误的写F (1x10=10%) ()31. You have to make declarations when you go through the security check.()32. If the handle of your suitcase is broken, you should go to the information desk to report it. ()33. As a tour leader, if one of your tourists is missing and your group is leaving the country, you should call the immigration center for help.()34. When you have laundry to be done at a hotel, you need to call the housekeeping.()35. If you want to draw some money from the ATM but don’t know how to handle it, you can ask anyone for help at any time.()36. As a tour leader, you are allowed to bring limited things for your group members regardless of the duty free allowance.()37. If you are checking into a hotel as a group, you don’t have to fill in the registration form. ()38. At a hotel, the only way to have room service is by making a call to the relevant department.()39. You can bring in to China with you two hundred cigarettes and two bottles of liquor as duty free.()40. If you want to make an international call by the hotel phone, you usually have to put a deposit to the front desk.五、中译英:将下列句⼦译成英⽂(2x10=20%)41.我有⼀名客⼈不⼩⼼掉进湖⾥了,请你赶紧派辆救护车来。
(1)At Information Desk 在问讯处(P44)1、请问前往汉城的CA112航班在哪里办理登记手续?Could you tell me where I check in for CA 112 to Seoul?2、你知道他们什么时候办理登机手续?Do you know when they begin to check in?3、顺便问一下,哪里可以打电话?By the way where can I make a phone call?(2)At the Check-in Counter 在乘机登记处(P45)4、小姐,是在这里办理飞往新加坡的CA114航班的登机手续吗?Miss. Is this the counter for CA 14 to Singapore?5、我们一行20人乘坐CA114航班飞往新加坡。
We are a group of 20 people going to Singapore by CA114.(3)Going through Security Check 通过安全检查(P46)6、让我想一想。
有一些衣服,刮胡工具,几本书和一些纪念品。
Now let me see some clothes, my shaving kit, a couple of books and some souvenirs.(4)At the Transfer Desk 在中转处(P48)7、劳驾,我们要乘转日本航空公司的458号航班去东京。
你能帮助我吗?Excuse me .We are to transfer to JL 458 to Tokyo .Can you help me?8、我们的座位能够尽量在一起吗?Can we have our seats as close to each other as possible?9、我们要3个吸烟座位,7个非吸烟座位。
We need three smoking seats and seven non-smoking seats.10、你能告诉我怎么去28号登机口吗?Could you tell me the way to boarding Gate 28?(5)Luggage Claim 提取行李(P49)11、我乘坐CA458从北京来,我去哪里取行李?I came from Beijing by CA 458. Where can I get my luggage?12、从北京来的行李在哪个转盘上?Which carousel is for the luggage from Beijing?13、对不起,先生。
Online Tutorial for Outbound Tour leaderLicense Test (English)全国领队考试(英语)辅导领队英语考前复习题1. How would you ask if you are looking for the check-in counter for the flight CA112 to Seoul?( Could you tell me where I check in for the flight CA 112 to Seoul? )2. If you want to know the departure time for the flight CA 112,how would you ask for it?( What is the departure time of flight CA112? )3. If you want to know when the airline start to check in, how do you ask for it? ( Do you know when they begin to check in? )4. How do you ask for the phone booth if you want to make a call?( Where can I make a phone call? )5. If you are not sure whether the counter is for CA 114 to Singapore, how do you ask for it?( Is this the counter for CA 114 to Singapore? )6. How many pieces of luggage would you like to check in?( Twenty pieces all together. )7. Do you have any unexposed films in this bag?( No. I haven’t. )8. Could you tell me what’s in your bag, please?( Let me see, some clothes, my shaving kit, a couple of books, and some souvenirs. )9. Do you have anything else?( No, thank you. )10. Would you mind opening it, please?( Never mind. / Just a minute. It’s locked. Where are my keys? I’ve got it. Here you are.)11. If you want to transfer to flight JL458 to Tokyo, how do you ask for help? ( Excuse me. We are to transfer flight JL458 to Tokyo, can you help me? )12. If you want to have your seats close to each other, how do you ask the clerk to do for you?( Can we have our seats as close to each other as possible? )13. If you don’t know the way to Boarding Gate 28, how do you ask?( Could you tell me the way to Boarding Gate 28? )14. If you don’t know where to get your luggage, how do you ask for help?( Where can I get my luggage? )15. How do you ask which conveyor belt is for the luggage from Beijing?( Which carousel is for the luggage from Beijing? )16. If you find the handle of your suitcase is broken, what would you do?( I would go to report it at the Luggage Service. )17. If one tourist of your group lost his luggage, how would you tell the ground service clerk?( One tourist of my group couldn’t find his luggage. Can you help me? )18. Would you look at this chart and indicate the type of suitcase, which is similar to yours?( My suitcase is a black, big one made of leather. It looks like this one, Type 5. )19. What articles were in your suitcase?( There are one camera, three shirts and four pairs of grey trousers.)20. May I have your address and telephone number?( Certainly. Here is the address and telephone number. )21. May I see your passport, please?( Of course. Here you are. )22. What’s the purpose of your visit? On Business or for pleasure?( For pleasure. )23. How long will you be staying in the country?( Seven days. We’ll be leaving on July 25th. )24. Where do you intend to visit while in the country?( Frankfurt first, then we’ll be heading on to Berlin. )25. Do you have a return ticket to China?( Yes, however, we’ll be returning via Paris—not going back to China directly. )26. Why is this passenger’s date of birth different from that in his passport?( Oh, I had made a mistake when I filled in the visa form. )27. Do you have anything to declare?( No, sir. Nothing at all./ No, nothing to declare. / No, I don’t have anything to declare. )28. Why do you have three cartons of cigarettes and two bottles of wine?( Oh, sorry. I completely forgot about those. I’m the leader of tour group. One of my guests put them in my bag, because his bag is full. )29. What’s the usage of these cigarettes and wines?( We use them during the journey. No sending and selling. )30. What would you like to drink? We have orange juice, seven-up, Coke and Pepsi.( A Coke would be nice. Thank you. )31. If you want a glass of water to take medicine with, what would you say to the air hostess?( I want to take tablets. Would you bring me a glass of water? )32. If one of the tourists feels like vomiting, how do you ask the flight attendant to bring him some ice water?( Excuse me, madam, a tourist of our group feels like vomiting. Can I bother you for some ice water, please? )33. If some of your tourists feel cold, what would you do? How do you tell the air hostess?( Excuse me, Miss. Would you please give us some blankets? Some tourists of our group feel a little bit cold. )34. If you want some entry cards or Customs declarations, how do you ask for it? ( May I have some entry cards/Customs declarations? )35. If you want to know the arrival time at Tokyo, how do you ask for it?( When do we arrive in Tokyo? )36. If you want to know the weather in Tokyo, how do you ask for it?( What’s the weather like in Tokyo? )37. How are you going to pay, in cash or by credit card?( I’d like to pay by credit card.)38. If you want to have breakfast in your room, how do you ask for it?( I’d like to have breakfast in our room tomorrow morning. Could you bring it here? )39. What kind of sandwiches would you like?( I’d like to have a ham sandwich and a chicken sandwich. )40. If your group is going to take an early flight tomorrow morning, how do you ask for a morning call?( I’m **, the leader of tour group. We are going to the airport early tomorrow morning. I’d like to request a morning call. )41. If you have some laundry to be done at the hotel, what would you do with it? ( I should put my laundry in the laundry bag and put it outside my room.)42. If you want to know when you can have your laundry back, how do you askfor it?( I would say:” How soon can I have my laundry back? )43. Do you how much the hotel will charge for express laundry service?( They will charge fifty percent more for express service. )44. If you want to take back the laundry you sent yesterday afternoon, how do you ask the laundry service?( I would say:” I sent some laundry yesterday afternoon. Is it ready now? I’m leaving tomorrow morning.” )45. If you want to check out for your group, how do you tell the clerk?( I would say:” I’d like to pay our tour group’s bill now.” )46. It’s in the afternoon. If you want to make a room reservation, what would you say to the reservation clerk?( Good afternoon. I’d like to reserve a room, please.)47. What kind of rooms would you like to have? And how many rooms do you want to reserve?( I’d like a double room from Oct. 1st for two nights. )48. When you make a reservation, if you want to get a discount from the hotel, how do you ask for it?( I reserve for the travel agency. Do you have any discount? )49. For which travel agency would you make reservation?( For China Comfort Travel Agency. We have contract with your hotel. )50. When you make room reservation, if you want to know whether you should pay a deposit, how to you ask?( Do I have to leave a deposit? )51. Will you be paying in cash or by credit card?( By credit card. / I’d like to pay in cash. )52. If you’d like to accept the room the hotel offers, what would you say?( That’s fine. I’ll take it. )53. You are a tour leader. When you go for a lunch in a restaurant and the clerk asks: “Have you reserved?”, how do you answer?( I would say: Yes, we are. China Comfort Travel Agency reserved for us. We have 18 guests, 1 driver and 2 guides. )54. When your group have a set meal, if you want to know whether the guests should pay for the drinks, how do you ask?( By the way, how much does the guest pay for the drink? )55. When you have a dinner, if you want the waitress to recommend some dishes, how do you tell her?( Can you recommend something? )56. ( In the restaurant) Would you like anything else?( No, thank you. Can I have the bill, please? )57. When you pay the bill, if you haven’t got enough cash, how do you say to the waiter?( I don’t think I have brought enough cash. Do you accept credit cards? )58. When you pay your bill, if you want to add some tip to the total amount, how do you tell the cashier/ waitress?( Here is my credit card. Please add 10% to the total amount. That’s my tip for you. )59. What would you like to have/ drink?( Oh, I’d like a pint of beer/ a whisky with water, please. )60. ( In a shop) What can I do for you?( I’d like to have some cigarettes and liquor. )61. If you want to know the duty free limit, how do you ask the shop assistant? ( I am going to China. Do you know the duty free limit? )62. If you want to buy a carton of Hilton, a bottle of Red Label and a bottle of Scotch Whisky, how do you ask for it?( Could you give me a carton of Hilton, a bottle of Red Label and a bottle ofScotch Whisky, please? )63. If you want to pay by local cash, what would you say to the salesgirl?( I still have some local cash left. Can I pay with them? The rest will be paid in US dollar. )64. If you want to buy some souvenir, how do you tell the salesgirl?( I’m looking for souvenirs. Do you have anything for ladies? )65. When you go shopping, if you want something to have a look, how do you ask for it?( Will you please show me that one? )66. If you want to know some thing about refund, what questions do you ask? ( How can I get tax refund? Where can I get the refund? Can I get the refund of tax for all the goods I bought? )67. If you want to get to the airport by 7:00, how do you tell the taxi bus?( Please take me to Kennedy Airport, please. I have to be there by 7:00. )68. How do you ask the taxi driver to take you to a place in a certain time?( Do you think you can get me to Union Station in a quarter? )69. If you have an appointment at Hilton Hotel at 10:30, how do you ask the taxi driver to take you there?( The Hilton Hotel, please. I have an appointment there at 10:30. )70. If you want to catch a 6:00 train at Central Station, how do you say to the taxi driver?( Central Station, please. I want to catch a 6:00 train. )71. If you want to know the time it takes you to the airport by taxi, how do you ask the driver?( Please get me to the airport. How long does it take from here to the airport? )72. If you want to make an international call in the room, what would you say to the operator?( Operator, I’d like to make an overseas call to China. )73. In the post office, if you want to know how long it takes to send a letter to China, how do you ask the clerk?( How many days does it take to send a letter from here to China? )74. If you want to know the price for Express Mail Service, how do you ask? ( How much does it cost for EMS mail? )75. How many kinds of registered letters are there? What are they?( There are two kinds of registered letters. They are insured registered letter and recorded registered letter. )76. What is the difference between the insured letter and the recorded letter? ( If the insured letter is lost, you will get the amount of money you insured. If you mail something with no price, say, a passport, you’d better send a recorded letter. )77. How much does it cost for an insured letter?( It depends on the value you insured, about 3% of the total insured value. )78. In a bank, if you want to change some U.S. dollars, what would you ask? ( Where can I change some U.S. dollars? )79. How do you ask for today’s exchange rate?( What is the exchange rate today? )80. If you don’t know how to draw money from the ATM, how do you ask?( I want to draw some money from the Automatic Teller Machine. But I don’t know how to handle it.81. If you want to change some travel er’s checks in a bank, what would you ask? ( Hello, can I change my traveler’s check here? )82. If one of your tourists has a sore throat and his chest hurts, how do you tell the doctor?( Good morning, doctor, one of our tourist members is ill. He has a sore throat and his chest hurts. )83. ( At the immigration) What’s the purpose of your visit?( The purpose of my visit is sightseeing./ I’m here for sightseeing./ I’m here on vacation / on business/ to attend a conference. )84. What’s your profession?( I’m a tour leader. I work for a travel agency. )85. How long will you stay in this country?( I’ll be here for two weeks. )86. How much currency have you got?( I have 5,000 US dollars in cash./ I have 5,000 US dollars in traveler’s checks. )87. Where will you be staying in this country?( I will be staying at the hotel. )。
领队英语英翻中必掌握语句第一篇:领队英语英翻中必掌握语句领队英语英翻中需掌握的句子Down to the far end of the lounge and you will see the counter for flights to Seoul,1.What is the departure time of your flight?2.let me see.It is 11:50 now.So they start in about an hour.3.Please go to the next counter for group check in4.Can I have your tickets and passports,please5.How many pieces of luggage would you like to check in6.Here are your tickets ,passports and boarding passes.Your luggage claim tags are attached tothe tickets cover.7.Do you have any unexposed films in this bag?8.Will you please put your bag on the conveyer belt?9.Would you please put your watch, keys and other metal articles into this tray?Now, pleasewalk through the gate and gate collect your bag and other personal belongings at the other side over there10.Could you tell me what is in your bag,please?11.Would you mind opening it,please?12.Well,you are in the clear now.Sorry to have borhered you13.The aircraft is quite full now.I canhardly give you 10seats together.14.I have given you seats as close together as possible15.Take the escalator down to the nect floor,get on the travelator the departure area ,and then youwill easily find Gate 28.You many wait in the departure lounge for boarding as there is not much time left16.Please go to the Luggage Service over there.They will helpyou17.Certainly.Show your ticket and luggage checks,please18.Would you look at this chart and indicare the type of suitcase,which is similar to yours19.As soon as I find your luggage,I will call you ,20.Mat I have your address and telephone number?21.We will notice you as soon as possible22.May I see your passport,please?23.What is the purpose of your visit on business or for pleasure24.How long will you be staying in Germany25.Where do you intend to visit while in the country26.Do you have a return ticket to China27.Please show your passport and arrival card28.Why is this passenger date of birth different from that in his passport29.Please let your passengers keep their arrival card in their passengs and go through one by oneAccording to the order of the name list30.Please show your customs declaration form, sir31.Do you have anything to declare?32.Okay.Have a nice stay in Malaysia,sir33.Is there anything to declare34.Why do you have three cartons of cigarettes and tow bottles of wine?35.By the low, you have to pay tax and fine36.What is the use of these cigarettes and wine第二篇:中翻英8、这个产品交易会给我们提供了很好地介绍我方产品的机会。
1、What are the advantages and disadvandages of online shopping?With the development of the society, online shopping is more and more popular among people. Nowdays more and more people may choose this way for shopping. But different people have different ideas on the online shopping.Some people think that it’s very convenient for them to shop online. They can choose more goods in a certain period of time. Sometimes the goods online are cheaper. So it saves money and time. And so on. Those are the advantages of online shopping.Others think that some goods online are different from the mall. They can only see the pictures of the goods.They cannot try them on. Quality cannot guarantee. Network payment is not very security. And so on.Those are the disadvantages of online shopping.That’s all. Thank you.2、What important notices should a tour leader mention to the tour group members before the departure to Thailand?As a tour leader, I must have a meeting to the group members before the departure to any countries. They are my duties and obligations. I think the most important notice is “Tourism Etiquette Rules for Chinese Citizens Travelling Abroad”. Then I should tell my group members the entry and exit procedures clearly such as Arrival Visa for Thailand. I should also mention property security and safety to them. What’s more, before the departure to Thailand, I should know more about the country’s politics,economy and culture and so on. I should mention the differences between Thailand and China to my group members. Let my group members pay attention to them. Last but not the least, I hope that they will be all happy and enjoyable during the whole journey.That’s all. Thank you!3、What important notices should a tour leader mention to the tour group members before the departure to Western Europe?As a tour leader, I must have a meeting to the group members before the departure to any countries. They are my duties and obligations. I think the most important notice is “Tourism Etiquette Rules for Chinese Citizens Travelling Abroad”. Then I should tell my group members the entry and exit procedures clearly . I should also mention property security and safety to them because Stealing incidents always happen in Western Europe . What’s more, before the departure to Western Europe. I should know more about many countries’ politics, economy, landscape and culture and so on. I should mention the differences between Western Europe and China to my group members especially the time difference. Let my group members pay attention to them. Last but not the least, I hope that they will be all happy and enjoyable during the whole journey. That’s all. Thank you!4、Suppose a tourist is seriously ill during the outbound tour and needs rescue, what should the tour leader do?参考书本162-165In fact, I will feel so sorry to hear such things. As a tour leader, I think I must keep clam. I should know something about rescue. If the occasion should arise, I should save the patient as soon as possible. But in general case, I can call an ambulance and accompany the tourist. I will provide translation for the tourist during the hospital. Ishould care about the tourist constantly. Even, I may call the tourist’relations in domestic and tell them his situation. In a word, I should be a responsible and qualified tour leader.That’s all. Thank you!5、Suppose a Chinese tourist’s passport is stolen in a foreign country, what should the tour leader do to handle this situation?参考书本P167.我也是抄袭书本的。
1.出境时,需将出境卡及护照一同交给移民局官员检查。
2.请阅读第五页的说明。
3.请书写整洁,使用印刷体。
4.每一位旅客都需要填写入/出境登记卡。
5.所有旅客,包括小孩都需要填写入/出境登记卡。
6.离开入出境检查处之前,请旅客仔细检查自己的护照及旅行证件。
7.如果你滞留的时间超过90天,你就必须向出入境办公室通报你的住处,每90天你都需要办理此手续。
8.你曾用过不同的名字进入马来西亚吗?如果有,请陈述。
9.你有犯罪记录吗?10.你的职业是什么?11.乘次航班要到达的国家。
12.我申明所提供的信息是真实的、正确的、完整的。
13.离境时,请将出境卡、登机牌及护照一起出示。
14.如果你有应交纳关税的、禁止或受限制的物品,请在“报关”一栏上打√,并选择红色通道通关。
15.请在背面列出要纳税的货物。
16.我保证申报的信息是真实无误的。
17.你目前持有美国签证吗?18.你希望哪段时间赴德国访问。
19.请在下列一个最合适你目前情况的方框打勾。
20.你为什么想访问英国?21.你在日本有需要探望的亲戚、朋友或联系人吗?22.你的护照中有随你同行的孩子吗?23.你在过去5年中,曾申请过赴澳签证吗?24.入境签证类别包括旅游,移民,留学,临时居住,过境。
25.你目前受雇佣吗?(你目前在职吗)26.你被次雇主雇佣多久了?(你工作多长了)27.下午好,先生,我能帮您点什么?28.请问前往汉城的CA112航班在哪里办理登记手续?29.你知道他们什么时候办理登记手续?30.你的航班什么时间起飞?31.非常感谢。
顺便问一下,哪里可以打电话?32.是在这里办理飞往新加坡的CA114的航班登记手续吗?33.你们是一个团队吗?34.请到下一个柜台办理登记手续。
35.请出示你们的机票和护照。
36.在这里。
37.你们托运几件行李?38.一共20件。
39.请你把你的包放在传送带上。
40.请告诉我你的包里有什么?41.请我想以想。
有一些衣服,刮胡工具,几本书和一些纪念品。
42.没有其他东西了?43.我想是没有了。
44.你介意打开它吗?45.等一会,包上锁了。
我的钥匙哪里去了?哦,找到了,给你。
46.你现在没问题了,很抱歉打扰了。
47.这是我们的10张票。
我们的座位能尽量在一起吗?48.你能告诉我怎么去28号登记口吗?49.我去哪里取行李?50.行李领取处在楼下。
51.从北京来的行李在哪个转盘上?52.在中间那个转盘上,好像是5号转盘。
53.我们有一位游客的行李找不到了,您能帮助我吗?54.当然可以。
请出示您的机票及行李托运单。
55.很抱歉给您添加了这么多麻烦。
56.不麻烦,这是我们的职责。
57.下午好先生,请出示您的护照好吗?58.好,就在这里59.请出示入境卡。
60.对不起,我忘记填了,我马上补上。
61.你们磁性的目的是什么?商务还是观光?62.我们是旅行团、我们要参观几个地方。
63.那你们准备在德国停留多久?64.7天,我们准备7月25日离开。
65.请出示您的护照和入境卡。
66.我是旅行团的领队,我们持有团里旅游签证。
67.请把团体签证表给我。
68.好的,请稍等,我收集一下。
69.领队,你过来,为什么这位客人的出生日期与护照上的不相符。
70.让我看看。
哦,这是做签证表时候填写错误,对不起,你能帮我改过来吗?71.可以,请留下当地接待你们旅行社的地址、电话、联系人。
72.好了,请你的客人按名单表上的顺序,吧入境卡夹在护照里,依次通过。
73.好的,请允许我最后一个通过。
74.先生,请出示你的海关申报表。
75.当然可以,就在这里。
76.有没有要申报的东西?77.没有,先生。
78.这是我的海关申报表,这是我的护照。
79.有要申报的东西吗?80.你为什么携带3条香烟和两瓶酒?根据法律,你必须上税和缴纳罚款。
81.我把它全忘了,我是旅行团的领队,是我的客人存在我的箱子里的,他们的箱子已经满了。
我们没有超重携带,你可以打开其他人的行李箱。
82.不要了,谢谢。
我要吃药,麻烦您给我一杯水,好吗?83.好的,先生。
马上给您拿来。
84.劳驾。
现在开始供应午餐。
请把盘桌放下来,好吗?85.请来点咖啡.86.我们过一会儿供应咖啡喝茶。
87.打扰您了,小姐。
这位先生想吐,麻烦您给他杯冰水,好吗?88.当然可以,先生。
不过,我建议他喝一杯温水。
这样会让他的胃舒服一点。
89.劳驾,小姐。
请给我们几条毯子。
我们有几位客人感觉有点儿冷。
90.好的,我去拿几条。
顺便问一下,您们的头顶上的冷风关了吗?91.请给我一些入境登记卡/海关申报单,好吗?92.好的。
我们就要分发入境登记卡/海关申报单给您们填。
93.我们旅行团有16人,请给我们16张。
我替他们填写。
94.到达前请把他们都填好。
如果有什么不明白的地方,我很乐意帮助您。
95.我们何时到达东京?96.飞机原计划东京时间11:30抵达.因为天气原因,起飞晚了1小时40分钟。
97.东京天气怎么样?98.好像是晴天。
99.您的航班号多少?100.您知道要等多久吗?101.我是旅行团的领队,在我的团里有几个老人。
102.三个星期前我们公司预定了5个双人间。
103.请稍等,我查下我们的预定记录,是的你们预定了5个双人间,从今天到6.7 104.这是我们团的名单和护照。
105.你打算怎么付款,用现金还是用信用卡?106.你们接受旅行支票吗?107.当然接受,这是你们的房间钥匙。
请务必随时带着。
在餐厅和酒吧吃饭或者喝酒签单时您可以出示钥匙牌才行。
行李员会带你们到房间去的108.我明天想在房间里用早餐。
您能否把早餐送到房间来?我住511房间。
109.当然可以,我们提供非常好的客房送餐服务。
您想要点什么?110.顺便问下,还有什么别的方式得到客房送餐服务吗?111.有的。
您需要利用您的挂门挂牌,在您想用的早餐项目上打钩记号,注明时间,然后在今晚的就寝前把排挂在门外就可以了。
112.我叫李刚,是旅行团的领队。
我们明天一清早要去飞机场,因次我们想要叫早服务。
113.好的,请告诉你们的房间号。
114.李先生,你想让我们什么时候叫醒您?115.我也说不准。
但是我必须在七点半赶到飞机场办理登记手续。
116.让我想想。
从这儿乘车到机场大约半个小时。
117.那样的话,我想让你六点钟叫醒我们。
118.好的。
我们明天早上六点叫醒你们。
119.我有衣服要洗120.好的,请您填好洗衣单。
121.在写字台的抽屉里。
122.你们过来取我要洗的衣服吗?123.总机,请转客房服务。
124.这里是客房服务!有事需要帮忙吗?125.我昨天下午送来的衣服,现在洗好了吗?我明天上午要离开。
126.我帮你查一查,在打给你电话。
你的房间号是多少?127.我想退房。
128.好的,是683房间吧。
今天早上有没有签付什么客房服务的费用?129.没有,只有昨晚的晚餐130.我马上把账单给您,这就是,先生,您要不要核对下费用?131.这一项是什么?132.这是电话费用,到到北京的3个长途电话。
133.这不对,我没有打过任何电话,您再查一下好吗?134.一定,其他的都对吗?135.是的。
其他的都没错136.我马上查下这个电话费,请稍等137.对不起先生,那些电话是另一个房间的,我们马上帮您减去。
138.谢谢您,那现在房费是多少钱?139.房费75.5元,餐费17.06元,加上税金一共是104.56元。
麻烦您再这里签字。
140.好的。
141.这是你们的账单,请您看看。
5113房间的电话费还没有结142.电话费是客人自费的,可能他忘了,清稍等,我通知客人来结143.下午好,我想预订房间144.稍等片刻,先生。
我帮您将电话转到预约台。
145.预约台,我可以帮助您吗146.双人间,你们有空房间吗?我想要一间双人间,从5月7日起住2个晚上147.需要先付定金吗?148.您用现金还是信用卡?149.我们在HILL街的拐角处,很容易找到的150.您想要的是两份金枪鱼三明治和一大壶咖啡吗?151.对152.请在这里签上您的名字和房间号153.中午好,我们是旅行团,前来用餐154.欢迎,请问你们有预订吗155.有,我们是全日旅行社接待的旅行团,我们有预订,共18客人。
司陪3人。
156.我叫李刚,是这个旅行团的领队,导游黄先生有事稍后过来请你先给我们安排下157.没问题,18人,就用前面2个桌子吧,你们3个司机、导游可以坐在这边。
158.顺便问一下,客人自点酒水如何算钱?159.每个桌子上都有价目表,酒水需要现付。
160.请给我账单161.清稍等162.您的账单是130美元163.我想我没带足够现金。
你们接受信用卡吗?164.那好,这是我的信用卡,请在总数上加10%,那是给你的小费。
165.您想买点儿什么166.我想买点烟和酒。
我要去中国。
您知道去中国的免税额度吗?167.我想买点纪念品。
你们有什么适合女士用的?168.我只是随便看看169.我们有瑞士手表,还有各种各样的日本手表170.请给我看看这款瑞士手表171.这是自动手表,防水,有日期显示,价格也很合理。
这是一款很好的表172.给我看看那款好吗?173.那是一款好的电子石英表,有日期显示,闹铃功能,一个月只差1秒174.哪儿产的?175.卡西欧,日本产的。
这种手表我们卖了很多176.多少钱177.58美元178.有折扣吗179.我们通常是一款手表有5%的折扣,两款手表折扣10%180.那好,我要这块,清问有质量证书吗181.当然,如果有问题,凭质量保证书和购物发票一年内可以退还182.这位客人想知道多少数量是免海关税的183.好像没有限制,但我不清楚中国海关的规定。
不过我建议可以清没有购物此类商品的客人帮忙带一部分184.我是旅行团的领队,两个月前我的一个客人在这里购买了一条项链,回国后发现有质量问题,向我们旅行社提出退还要求。
希望你们能原价退货185.清允许我们坚定一下。
186.东西在这里187.有发票吗188.有,还有质量认证书189.项链没有问题,可能是他用力过猛给拉断了,这种情况下我们一般不退货190.你们珠宝店是我们公司的定点购物点,出了这样的事情我希望能妥善解决,否则我们难以向客人交代191.这样好吗,我们给您换一条新的,款式一样192.我没意见,但我不敢保证客人能接受193.如果客人不能接受,下次你的同事过来,请他捎回,我们予以退还194.这个意见不错,我同意,谢谢195.我想要点葡萄酒196.好的你要多少197.一公斤198.怎么办理退税199.在商场购物时向售货员要退税单,填入商品名称,价格和退税税率200.是不是所有商品都能办理退税?201.是的,但退税率大约为10%,海关盖章时还要收费202.清到肯尼迪机场,我得7点钟赶到那里203.我不能保证,现在是交通高峰时期,但我尽力而为204.清到希尔顿饭店,我10点半有个约会205.清到中央车站,我要赶6点钟火车206.如果不堵车的话,我们能赶到207.送我去机场,从这儿到机场要多长时间?208.不一定,一般要一个小时209.乘公共汽车到市中心怎么走210.出了饭店的门,穿过街道,有一个公共车站211.不知道您是否能帮一个忙,我不太清楚怎么搭地铁212.你想知道什么213.李先生,您需要到前台交一些押金,然后我就可以给您开通国际长途214.需要交多少钱押金215.先生,您需要交100元的押金216.我想打一个越洋电话到美国217.清稍后,我替你接越洋的总机218.我想打往中国打电话,哪里能打长途219.这里所有的公用电话都能打往世界各地220.顺便问一下,用中国的手机可以打电话吗221.好像不可以,中国的手机制志与这里不同222.特快专递要多少钱223.这要看邮件的重量,一封信大约要花25元224.保价信要花多少钱225.那要看你的投保金额。