organization Cross-functional management simultaneously examines quality,
cost and timing
AANDRTEHRSUERN
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ARTHUR ANDERSEN & CO., S.C.
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Voice of the Customer
Function and Quality Cost
Objective: Meet customer needs and wants at prices consistent with customer expectations
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ARTHUR ANDERSEN & CO., S.C.
Michiharu Sakurai (1989)
Target Costing is “a comprehensive cost planning, cost
management, and cost control concept ... used primarily at
the early stages of product design in order to influence
Method of Use - Observation to identify
problems and latent needs
Failure Rate Over Time - Field reliability data - Life testing results
Initial Defect Rate - Manufacturing/
Target Costing
Development Commits the Cost