酒店日常英语口语100句
1. Good morning ，sir（madam）
早上好，先生（小姐）
2. Good afternoon ，ladies and gentlemen 下午好，女士们，先生们。
3. Good evening ，miss Price
晚上好，普莱丝小姐。
4. How are you today ，Mr Brown ？
你今天好吗？布朗先生。
5. I‘m quite well ，thank you.
我很好，谢谢你。
6. Hs good to see you again ，sir（madam）再次见到你真高兴，先生（小姐）
7. Nice to meet you ，sir.
见到你真高兴，先生。
Titles（称呼）
8. Are you Mrs.Best？
你是贝丝特夫人吗？
9. You must be professor Ford.
你一定是福特教授。
10. May I know your name，sir（madam）？我可以知道你的名字吗？先生（小姐）。
11. Here‘s a letter for you ，Dr white. 怀特医生，这儿有你的一封信。
12. you‘re wanted on the phone，Captain Smith.
史密斯船长，有你的电话。
13. Welcome to our hotel， miss Henry. 欢迎来到我们酒店，享利小姐。
14. May I be of service to you，Mr Baker ？我能为你服务吗？贝克先生？
15. Can I help you， Ms Blake？
我能帮你吗？布雷克小姐？
16. Would you take the seat ，young lady ？
请坐，小姐，Offering Help 主动提出帮助
17. May I help you ？
18. Can I help you？
我能帮你吗？
19. What can I do for you ？
我能为你作什么？
20. May I take your ba for you？
我可以为你拿你的手提包吗？
21. May I help you with your suitcase？我能帮你拿你的箱子吗？
22. Would you like me to call a taxi for you ？
你需要我为你叫一辆出租车吗？
23. Thank you very much.
非常感谢
24. Thanks for the trouble 。
麻烦你了
25. It‘svry kind of you？
你真是太好了
26. No，thanks.
不用了，谢谢！
Answers to Thanks对感谢语的应答
27. You‘re welcome.
欢迎你
28. Not at all.
不用谢
29. That‘s all right.
没关系
30. Don‘t mention it.
别提了
31. It‘s my plcasurc.
这是我的荣幸
Expressing welcome 表示欢迎
32. Welcome ，sir（madam）。
欢迎光临，先生（小姐）
33. Welcome to our hotel ，sir （madam）。欢迎光临我们酒店，先生（小姐）
34. Welcome to our western restaurant. 欢迎来我们西餐厅
35. We‘re glad to have you here.
我们很高兴你来到之儿
36. I‘m always at your service ，sir （madam）。
随时为你效劳，先生（小姐）。
Apologies 表示道歉
37. I‘m sorry，sir （madam）。
对不起，先生（小姐）。
38. I‘m very sorry.
非常抱歉。
39. I‘m sorry to trouble you.
对不起打扰你了。
40. I‘m sorry to have taken so much of your time.
对不起占用你太多时间了。
41. I‘m sorry to have kept you waiting 。对不起让你久等。
42. Excuse me for interrupeing you.
原谅我打挠你了。
43. I hope you‘ll forgive me.
我希望你能原谅我。
Answers to Apology（对道歉语的应答）44. It doesn‘t matter.
没关系。
45. It‘s nothing.
没什么。
46. Never mind.
别放在心上。
47. That‘s nothing.
没什么。
48. Don‘t bother about that.
别再想它。
49. Don‘t worry about it.
别担心。50. Don‘t apologize， It was my fault. 别道歉，这是我的错。
Good wiishes（良好祝愿）
51. Have a good time！
祝你们玩得愉快！
52. Have a nice evening！
祝你晚上愉快。
53. Happy Birthday！
生日快乐。
54. Merry Christmas！
圣诞快乐。
55. May you succeed
祝你成功
Parting（分手再见）
56. Good－bye and good luck.
再见，祝你好运。
57. Hope you‘ll have a nice trip.
希望你旅途愉快。
58. Wish you a pleasant journey 。
祝你旅途愉快。
59. Happy landing.
祝你安全抵达。
60. Bon voyage.
一帆风顺。
61. Hope to see you again.
希望再次见到你。
62. Good night.
晚安。
63. See you Tomorrow.
明天见。
Self－Introduction （自我介绍）
64. I‘m henry ，I’m from Golden Lake Hotel，I‘m
here to meet you 。
我叫享利，来自金湖酒店，我是来接您的。65. My name is Irene ，I‘m the housekeeping
Department waiter.
我的名字是艾琳，我是管家部服务员。
66. I‘m the receptionist here ，welcome to our hotel.
我是这儿的接待员，欢迎来到我们酒店。67. Reservations ，May I help you ？
预订部，我能帮你吗？
68. Room service ，May I come in ？
送餐服务，我可以进来吗？
69. This is Henry Adams speaking.
我是享利。亚当斯。
Affirmative Responses （肯定回答）
70. Surely.
当然可以。
71. Certainly ，sir （madam）。
当然可以，先生（小姐）。
72. Yes，sir，（madam）。
是的，先生（小姐）。
73. That‘s true ，sir （madam）。
是这样的，先生（小姐）。
74. Very well.
非常好。
Negative Responses（否定回答）
75. No ，sir （madam）。
不，先生（小姐）。
76. I don‘t think so.
我不这样认为。
77. Of course not.
当然不。
78. I‘m afraid that’s not a good idea. 恐怕，那个主意不好。
Useful Questions 常用问句
79. What do you prefer ，tea or coffee？你喜欢什么？茶还是咖啡。
80. Woulld your please sign here ？
请在这儿签名好吗？
81. A table for two？
两人的一张台吗？
82 . How long do you plan to stay ？
你计划住多久。83. Could you please spell your name ？请拼一下你的名字吗？
84. What kind of room would you like ？你要哪类房间？
85. May I see your passport ？
我可以看你的护照吗？
86. May I have your tetephone number ？我可以知道你的电话号码吗？
87. What‘s the trouble， sir？
你怎么啦？先生。
88. Shall I call a doctor for you ？
我为你叫一个医生吗？
89. Dir you eyoy the play？
你喜欢这个节目吗？
90. Do you like this song？
你喜欢这首歌吗？
Useful expressions 惯用表达语
91. Enjoy you breakfast ，sir ？
请享用你的早餐，先生。
92. Here is the menu.
给你菜谱。
93. The service guide is on the desk. 服务指南在桌面上。
94. The swimmcing pool is over there 。游泳池在那边。
95. Go ahead ，please.
请接着讲。
96. The line is busy 。
线路正忙。
97. You look grest 。
你看上去真棒。
98. Please consult the song list 。
请翻阅点歌单。
99. It‘s a very touching story.
这是一个非常感人的故事。
100. Without music，the world would be dull.
如果没有音乐，这世界将会变得很沉闷。
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
办理入住酒店英语口语对话 【篇一】办理入住酒店英语口语对话 (A：Receptionist/the waitress B：Guest) A： Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B：Well, I’m~~~ from `````. I’d like to check in, please. A： All right. Do you have a reservation with us, sir? B：Sorry, I didn’t book any room before. I would like to know which standard room do you have ? A： Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room? A：oh，sir。the price for standard double room is 288 Yuan。 B： What! Why is so expensive? A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am.
酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
酒店实用英语口语，如何用英语订房、办理入住？ 安格英语导读：外出旅游、商务出差都离不开“住”的问题。在国内还好，要是到了外国，你能够用英语流利地完成订房、入住整个过程吗？相信这对许多职场白领来说还是有些困难的，今天就和安格英语老师一起从酒店客房口语到各种酒店客房说法以及订房、办理入住需要用到的实用英语口语！ 在入住酒店的时候，我们首先需要与前台沟通订房适宜，以及办理入住等步骤。在这个步骤中我们首先要学会的是如何选择房型： What kind/type of room do you like/prefer? 请问你要订哪种房间？ We have single rooms, double rooms and suites and deluxe suites and Presidential suites. 我们旅馆里有单人间、双人间、套房、豪华套房及总统套房。 I want to reserve a single room with shower. 我想预订一间有淋浴的单人房间。 Could I book a double room with bath? 我可以预订一间有浴缸的双人客房吗？ I'd like to make a reservation for a suite with both shower and bath. 我想预订一个既带淋浴又带浴缸的套房。 I'd like a room with a view. 我想要一个风景较好的房间。
I'd prefer a quiet room. 我想要一个安静点的房间。 I'd like a room facing the sea/the mountains. 我喜欢朝向大海/群山的房间。 在预定房间的时候，前台工作人员还会询问你关于逗留时间、早餐、叫醒服务及一些基本的个人信息，以下的句子是安格英语老师认为你必须听得懂，最好还能说得出来的句子：工作人员： What name is the reservation under? 您预订时用的名字是？ May I see your passport, please?请出示你的护照。 How long will you be staying here?你在这儿停留多久？ Are you planning on checking out tomorrow? 您打算明天就离开吗？ I'm afraid you can't check in until after 4:00 pm. 恐怕您只能在下午四点以后才能入住。 Complimentary breakfast is served in the lobby between 8 and 10 am. 您可以在早晨8点到10点到大厅享受住宿附送的早餐。 I'll give you two room keys. 我会给您两套房间钥匙。 The dining room is on the main floor at the end of the hall. 餐厅在一层大厅最里面。 The weight room and sauna are on the top floor.
酒店常用的英语情景对话 现在国人出去外面的多了，那么外面去到外面要住酒店时，怎么跟人家表达呢?下面，小编在这给大家带来酒店常用的英语情景对话，欢迎大家借鉴参考! 入住 (F: Frontdesk G: Guest) F: Welcome to the Beachside Inn. How may I help you? 欢迎来到海边酒店。能为您做点什么吗? G: Id like a room, please. 我要住店。 F: Would you prefer a single or a double? 你是要单人间还是双人间呢? G: A double, please. How much is that? 双人间，价格是多少? F: Its $145.00 a night. How many nights will you be staying? 145美元每晚，你要住几晚呢? G: Just tonight. 就今晚。 F: OK. One night comes to $145.00 plus tax. May I have your name please? 一晚含税总共145美元。您的名字是?
G: Its Davies. Robertson Davies. 我是达维斯。 F: And how do you spell that, sir? 怎么拼写呢? G: Its D-A-V-I-E-S. 是D-A-V-I-E-S。 F: So thats D-A-V-I-E-S. How would you like to pay for the room? 好的，你想要如何付款? G: Do you take VISA? 能用VISA卡吗? F: Yes, we do. We take VISA,Mastercard, and American Express. 可以，我们接受VISA卡，万事达卡，美国运通。 G: Great. Ill pay with VISA then.What time is checkout? 我用VISA付款，退房时间是? F: Checkout is at 10 oclock. Your room number is 505. Is there anything else you would like to know? 10点退房。您的房间号是505。您还有其他疑问吗? G: And is there a restaurant? 有餐厅吗? F: There are restaurants on the 3rd floor and theres a caf
酒店餐饮常用英语口语 酒店英语情景对话：安排就坐 Seating Guests 安排就坐 Waiter (W): Good evening, madam and sir, welcome to our restaurant.晚上好，先生女士，欢迎光临。 Have you a reservation, sir? 请问有预订吗？ Guest(G):I’m afraid I haven’t. Have you a table for two?没有，有没有两个人的桌。 W: I’m sorry to say that we haven’t got any vacant seat at present. Would you please wait in the lounge for about five minutes? I’ll seat you if the table is ready. 很抱歉，现在没有座位了。请你在休息室等5分钟，可以吗？如果桌子准备好了，我会通知你。 G:It sounds nice.Nancy,let’s go to the lounge then.(Five minutes later.) 听起来不错NANCY。我们去休息室吧。（5分钟后） W:I am sorry to have kept you waiting,madam and sir.Now we have a table for you.Would you step this way,please? 抱歉让您久等了，先生女士们，现在有一张桌子给你们了。 G：(Mr.Smith suddenly catches sight of a table near the window.)May we sit there a table by the window? （突然间有一张靠窗的桌子进入了SMITH先生的视线）我们可以坐那张靠窗的桌子吗？ W:Oh,that table has been reserved.那後桌子已经被订了。 G:It’s a pit y.太可惜了。 W:Well,the table in the corner is quite good.It’s near the band platform.There will be a performance during the meal time.You could enjoy it comfortably. 那张角落的桌子真的很好，靠近条形讲台的那张。用餐期间会有表演看的，你会觉得很
English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。
前厅——登记入店 美联英语提供 入住客人： I reserved a room for tonight.我预定了个房间。 I’d like a key to room 809,please.请给我809房间的钥匙。 Is there a room available for tonight今晚有空房间吗 Can you help me with this form你能帮我填这张表吗 [ Do you have anything to declare有什么需要报关的吗 I’d like to reconfirm my flight我想确认一下我的机票。 What time does the dining room open餐厅什么时候营业 When will it be ready什么时候能准备好 Can you keep my valuables你能帮我保管贵重物品吗 Please bring me a pot of boiled water请送一壶热水. May I have a wake-up call早晨能叫醒我吗 A wake-up call, please.请提供叫醒服务。 \ Can I borrow a hair-dryer我可以借一下电吹风吗 The room next door is noisy.隔壁太吵。 Could I possibly have another room key我能再要一把房间的钥匙吗 I locked myself out.我把自己锁在门外了。 Would you send someone up请派位服务员来一下 以上安格英语老师介绍的酒店实用英语口语是办理入住手续及一些相关服务时大家需要了解的口语，当我们在酒店内享受自助餐或是其他服务时，服务员往往会向我们推荐一些其他的项目、或是让我们对他们的服务作出评价，下面一些句子是大家必须了解的： 1、What kind of rooms(foods) would you like to have 您需要什么样的房间（吃什么样的菜） 、 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a 10%(ten percent ) discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 " 6、May I introduce myself 让我介绍我自己。 7、May I present you a litter souvenir 请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！
酒店常用英语对话 1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。 2、Good night. 晚安。 3、Have a good time! 祝您过得愉快！ 4、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！ 5、I’m sorry. 对不起，很抱歉。 6、Excuse me. 打扰一下，对不起。 7、Sorry to have kept you waiting. 对不起，让您久等了。 8、Just a moment, please. 请稍等一下。 9、I apologize for this. 我为此道歉。 10、Can I help you. 我能帮您吗？ 11、It’s very kind of you. 您真客气。 12、Thank you. 谢谢您。 13、You are welcome. 不用谢。 14、I am at your service. 乐意为您效劳。 15、Turn left/right. 往左/右转。 16、 This way, please. 请这边走。 17、 It’s on the second floor. 在二楼。 18、 Happy birthday! 生日快乐！ Happy New Year! 新年快乐！ Merry Christmas! 圣诞快乐！ 19、 May I come in? 我可以进来吗？
20、 May I know your room number and name? 我能知道您的房间号码和姓名吗？ 总台 基本句型 一、预订服务 Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？ What kind of room would you like to reserve ? 您想订哪种类型的房间? A single room or a double room ? 要单人间还是双人房间？ For which dates do you want to book the rooms ? 您想订哪几天的房间呢？ What time will you be arriving? 您将在何时到达？ May I know your name ? 您能告诉我您的名字吗？ How long will you be staying? 您将要住多久？ I’d like to confirm your reservation. 我要确认一下您的预订。 I’ll check the room availability. 我查查客房预订情况。
到酒店入住，安排客人填写入住登记表-酒店英语情景 对话 客人到酒店入住，前台接待询问他是否有预订，客人回答有预定，酒店于是安排其填写登记表，并且入住。请看下面的酒店英语情景对话。 R： Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir? 下午好。欢迎来到云山饭店。先生需要我帮忙吗？ G： Yes.I'd like to check in,please. 是的，我想登记入住。 R： Certainly,sir.May i have your name,please? 好的，先生请告诉我你的姓名？ G： Yes,it's Charlie White. 查理怀特 R： Do you have a reservation with us,sir? 先生，有向我们预订吗？
Yes,for tonight. 是的，今晚 R： Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please? 请等一下。我查一下我们的预定记录。。。让您久等了。先生，你预定的是一个单人间，住3晚。请您填写登记表，好吗？ G： Sure. 好的 R： May i confirm your departure date? 我想确认你的离开日期 G： Yes,i should be leaving on the 8th. 恩，我应该在8号离开 R： How would you like to make payment? 请问你想怎么付款？
【入住酒店常用的英语口语】入住酒店常用英语 1.Yes，we do have a reservation for you. 对了，我们这儿是有您预订的房间。 2.Would you please fill out this form while I prepare your key card for you? 请您把这份表填好，我同时就给您开出入证，好吗? 3.What should I fill in under ROOM NUMBER? 房间号码这一栏我该怎么填呢? 4.Ill put in the room number for you later on. 过会儿我来给您填上房间号码。 5.You forgot to put in the date of your departure. 您忘了填写离店日期了。 6.And here is your key，Mr.Bradley.Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 7.It is on the 14th floor and the daily rate is$90. 房间在14层，每天的房费是90美元。 8. Please make sure that you have it with you all the time. 请务必随时带着它。 9. My business negotiation has progressed much more slowly than I had
expected. 我的业务谈判进行得比我原先预料的慢了许多。 10. I wonder if it is possible for me to extend my stay at this hotel for two days. 感谢您的阅读！
酒店英语情景对话 1.Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr.Green?格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐? 2.Yes，my friend and I just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 3.The total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。 4.I think I'll take the one with a front view then.我想我还是要阳面的吧。 5.How long will you be staying?您打算住多久? 6.We'll be leaving Sunday morning.我们将在星期天上午离开。 7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午 到10月10日上午用。 9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。 10. What is the rate， please?请问房费多少? 11.The current rate is$ 50 per night.现行房费是50美元一天。 12. What services e with that?这个价格包括哪些服务项目呢? 13.That sounds not bad at all. I'll take it.听起来还不 错。这个房间我要了。
情景: 1. 客人打电话到希尔顿酒店预订房间。预订员详细询问客人对房型的偏好并记录基本的预订信息（如：入住的时间和天数，人数，姓名及联系方式）。注意沟通技巧。 2. 客人想要预订一个豪华双人间，但无法在入住当天的18:00前赶到酒店，因此预订员推荐担保预订，客人在预订员的帮助下顺利完成保证性预订的手续，确保房间一直被保留。 3. 客人在预订完房间后接受了预订员推荐的接机服务。预订员详细告知此项服务的收费情况，并记录好客人的航班号以及准确到达时间。 4. 由于行程的变更，客人向酒店提出取消客房的预订。预订员详细询问后做好记录并表示希望下次有机会为其服务。 5. 客人打电话到酒店进行客房预订的更改，将普通标准间升级为山景套房。预订员详细询问后做好更改记录。 6. 客人在抵店前致电酒店确认所预订的房间，确保能顺利入住。 7. 在酒店礼宾部工作的小王（receptionist）作为酒店代表去机场迎接客人并护送其回到酒店。客人给小费，小王开心地接受了。 8. 客人抵达酒店，行李员立刻热情为客人提供行李服务，确认行李的件数以及是否有贵重或易碎的物品并将行李送至房间。 9. 礼宾员（bellman）在带客人去房间的路上为客人介绍酒店的设施服务以及当地的一些的著名景点。 10.礼宾员（bellman）把客人送到房间，告知客人房卡使用时的注意事项并详细介绍客房送餐服务。 11. 客人来到酒店寄存处想要寄存一个手提袋。寄存处工作人员（Bellman of Cloakroom）细心检查后发现一块贵重手表并建议客人随身携带，同时详细告知其营业时间并将取物牌交给客人。 12.客人想要搭车去三亚明珠广场（Mingzhu Mall），礼宾员请客人在大厅（lobby）等候，并亲自为客人叫出租车，还撑伞护送客人上车（当时在下雨） 13. 客人于明早7点前往位于三亚经济开发区的一家工厂进行参观，计划包车一天。礼宾员详细询问信息，并告知客人包车的收费情况。 14. 客人想要去免税店(duty-free shop)，与酒店班车司机交谈起来。大巴司机告诉客人酒店分别安排一辆大巴免费接送住店客人到免税店，15分钟一班。 15.EMS快递公司给住店客人沙利文先生送来一个包裹。礼宾员将包裹送到客房让客人签收。客人给小费，礼宾员欣然接受并表示感谢。 16.客人于三天前在酒店预订了商务套房，现在前台进行入住登记。接待员在详细询问信息和检查身份证明后，帮助客人填写入住登记表以及定金的支付。 17. 没有预订的客人（walk-in guest）到酒店前台入住登记。接待员详细询问信息，客人想要一间带阳台的豪华大床房，接待员核查空房间情况，查看客人身份证明后帮助其完成入住登记的手续。 18. 客人想去离酒店最近的第一市场（The First Market）吃海鲜，感受三亚当地的生活气息。问询处的职员为其指路并建议直接搭车前往。 19. 住在三亚大东海银泰酒店（Intime）的大卫先生想去参观在鹿回头广场（Deer Looking-back Square）举办的国际兰花展（International Orchid Exhibition），于是来到酒店问询处咨询。请详细告诉客人如何乘车到达目的地。 20.客人第一次来三亚想去旅游景点游玩，于是来到酒店问询处咨询，咨询员为客人介绍三亚的著名旅游景点。 21.客人抵达酒店时发现客房价格和旅行社提供的价格不符，请为他解释现在是旺季，价格
客房常用英语情景对话（必备）·客房——修理用语 ·客房——洗衣服务 ·客房——赔偿事宜 ·客房——打扫房间 ·客房——突发事件 ·客房——修理用语1．There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。 2．We'll send someone to repair it immediately． 我们会马上派人来修的。 3．What's the trouble？ 哪儿坏啦？ 4．The toilet doesn't flush． 抽水马桶不放水了。 5．Let me see．Oh，it's clogged． 让我看看。噢，堵住了。 6．The water tap drips all night long． 水龙头一整夜滴水。 7．Some part needs to be replaced．I will be back soon．有个零件要换了。我片刻就来。 8．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。 9．The picture is wobbly． 图像不稳定。
10．I'm sorry．May I have a look at it？ 很遗憾，我可以看看吗？ 11．I'll send for an electrician from the maintenance department． 我去请维修部的电工来。 12．We can have it repaired． 我们能找人修理。 13．Please wait just a few minutes． 请稍等几分钟。 14．The TV set is not working well． 电视机有毛病了。 Dialogue A A：Housekeeping．Can I help you？ B：Yes，there seems to be something wrong with the toilet． A：We'll send someone to repair it immediately．What's your room number，please？B：1287． A：May I come in？ B：Come in． A：What's the trouble？ B：The toilet doesn't flush． A：Let me see．Oh，it's clogged…It's all right now．You may try it． B：Yes， it's working now．Thank you． A：You're welcome．Anything else？
酒店前台常用英语口语 Wele to the XX Hotel. 欢迎光临XX酒店。 May I help you with your bags/luggage, sir? 我来帮您提包吧，先生? How many pieces of luggage do you have? 您有多少件行李? I’ll show you to the Front Desk/ Lobby. 我来带您去前台/大堂。 This way, please. 这边请。
There are too many people here, could you wait in line for registration, please? 人挺多的，您请排队等候登记，行吗? Please enjoy your stay/Have a nice stay with us. 祝您愉快。 Can I help you? 有什么可以帮到你吗? How may I assist you? 有什么可以帮到你吗? What kind of room would you like, sir? 先生，您要什么样的房间?
Please wait a moment. I have to check if there is a room available. 请稍等，我查一下有没有空房。 Enjoy your stay with us. 希望您在我们这里入住愉快。 May I know your name and your room number, please? 我可以知道您的名字和房间号码吗? Excuse me, sir, could you spell your name? 请问您的名字如何拼写? Here’s your room key. 这是你的房间钥匙。 I’m sorry to keep you waiting, sir.
Bell boy: Good morning sir ,welcome to The ritz-carlton Shanghai! 早上好，欢迎来到上海丽思卡尔顿酒店 Guest: Good morning,How are you? 早上好，你好吗? Bell boy: Pretty good,How many pieces of luggage do you have? 非常好!请问您有几件行李呢? Guest: Just one behind in the taxi! 就是出租车后面的一件! Bell boy: Have you made a reservation ,sir? 请问您有预定吗? Guest: Absolutely! 没错! Bell boy: This way sir! I will show you to the reception. 这边请先生，我带您去前台办理入住!
R: Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir? 下午好。欢迎来到云山饭店。先生需要我帮忙吗? G: Yes.I'd like to check in,please. 是的，我想登记入住。 R: Certainly,sir.May i have your name,please? 好的，先生请告诉我你的姓名? G: Yes,it's Charlie White. 查理怀特 R: Do you have a reservation with us,sir? 先生，有向我们预订吗? G: Yes,for tonight. 是的，今晚 R: Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?
Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.） Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam Minnie：Well, I’m Minnie from ABC Company. I’d like to check i n, please. Receptionist：All right. Do you have a reservation with us, madam Minnie：Sorry, I didn’t book any room before. I would like to know which standard room do you have Receptionist：Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need Minnie：W hat’s the price for standard single room Receptionist：oh，sir. The price for standard single room is 200 Yuan。 Minnie：OK. I’d like to check in a standard single room. Receptionist：All right. How many days are you planning to stay Minnie：I want to stay here for 3 days. Receptionist：Wait a moment, please. Madam，please show your passport or ID card. Minnie：Here you are. Receptionist：Wait a moment ，please. Could you please fill in the registration card Minnie：Sure. Here it is. Is it all right Receptionist：Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is . of forth day later。 Minnie：Thank you. Receptionist：Y ou’re welcome. Good luck。