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毕博-管理咨询工具方法—Enga...第一篇：毕博-管理咨询工具方法—Engagement Letter Template-Chinese（范文模版）咨询项目信函 Engagement Letter尊敬的[姓名] 对于您决定在贵公司[公司名称]实施经营业绩改善项目（BPIP项目），我们表示感谢并致以热烈祝贺。
我们相信您一定会对项目成果感到满意。
Thank you and congratulations on your decision to proceed with the Business Performance Improvement Program for [Company Name].I am sure you will be delighted with the outcomes.正如我们已经讨论过的那样，您的投资是无条件得到保证的。
在每月的月末，我们将会听取公司方面的建议。
如果在任何时候您认为您的投资没有得到相应的价值回报，在双方同意的情况下，你方有权力要求我方退还前一个月的收费。
我们希望我们的服务不会对你们构成任何风险。
As already discussed, your investment is unconditionally guaranteed.At the end of each month we will review the advice from this firm.If at any time and at your complete discretion, you do not believe you have received value for your investment, upon mutual agreement we will refund the last month’s fee.Our intention is that the service we provide is at NO risk to yourself!经营业绩改善项目的概述Overview of the Business Performance Improvement Program 本项目的目的是在财务和运作方面改善您的经营业绩。
SME实用手册SME Manual本手册指在帮助中小企业所有人在自己企业内建立操作手册。
The manual is designed to assist SME owners to implement an operations amnaul within their business.目录TABLE OF CONTENTS概述OVERVIEW (3)经营手册O PERATIONS M ANUAL (3)企业概述B USINESS O VERVIEW (6)人力资源管理HUMAN RESOURCE MANAGEMENT (10)雇佣政策E MPLOYMENT P OLICIES ....................................................................................................... 错误！未定义书签。
员工记录T EAM M EMBER R ECORDS (16)招聘和选拔R ECRUITMENT AND S ELECTION (19)业绩管理P ERFORMANCE M ANAGEMENT............................................................................................. 错误！未定义书签。
培训T RAINING (29)沟通和激励C OMMUNICATION AND M OTIVATION (32)职业健康和安全O CCUPATIONAL H EALTH AND S AFETY (35)客户服务CUSTOMER SERVICE (49)服务标准S ERVICE S TANDARDS (49)顾客选择C USTOMER S ELECTION (52)顾客反馈C USTOMER F EEDBACK (53)市场营销MARKETING (56)企业识别C ORPORATE I DENTITY (56)战略营销S TRATEGIC M ARKETING (58)公共关系P UBLIC R ELATIONS .............................................................................................................. 错误！未定义书签。
毕博-管理咨询工具方法—4.5TrainingStrategyActionPlan-Chinese培训战略行动计划THE TRAINING STRATEGY ACTION PLAN员工的培训及发展对保持企业竞争力是非常重要的。
Training and development of team members is essential in order for a business to remain competitive.以下部分为培训战略诊断的问题，并逐一提供了行动建议。
请参照您的培训战略诊断，找出得分在3.5分或以下的问题。
对得分3.5及其以下的问题，请就每个问题参阅“行动建议”，然后完成本手册最后的“我的培训战略行动计划”。
请注意，有图标的地方表示在经营业绩改善项目中，提供有工具来帮助你完成工作。
The following section goes through each of the Training Strategy Audit questions and provides a suggested action. Please refer back to your Training Strategy Audit and identify those questions that you scores at 3.5 or less. Please review the “Suggested Action” for each of these questions and then complete “My Training Strategy Action Plan” at the back of this workbook. Please note that the symbol indicates that a tool is available within the Business Performance Improvement Program to assist in that area.培训需求评估TRAINING NEEDS ASSESSMENT请参照您的培训战略诊断。
概述 Overview今天的至理名言是，企业如果不致力于改变现状，就注定会在未来面临失败的命运。
也就是说，为了在竞争日趋激烈、市场条件与技术瞬息万变的环境中生存下去，企业的思维必须突破其局限性。
成为一个创新型企业的关键就是创建一个“学习型组织”。
The wisdom of today is that your business will be doomed to fail tomorrow if you do not aim to change the status quo. In other words, in order to survive the growing intensity of competition and fast-changing markets and technologies, businesses need to think outside the square! The key to an innovative business is to create a ‘lear ning organisation.’学习型组织能够不断地学习知识，提出观点，以便不断地对企业进行改善。
本行动计划旨在帮助你在企业内制定与执行知识战略，以达到创建学习型组织的目的。
A learning organisation is one that understands the need to continually gather knowledge and ideas on how to improve the business. This workbook is designed to assist you in developing and implementing a Knowledge Strategy within your business.如何创建学习型组织How To Create A Learning Organisation为了创建一个学习型组织，需要考虑以下因素：In order to create a learning organisation, the following issues need to be addressed •建立一个鼓励员工提出自己观点的环境Develop an environment that encourages team members to put forward all oftheir ideas;•建立一个动态性的企业文化Develop a dynamic culture;•为管理人员提供相应的培训，使其能够以积极的心态去支持、监控学习型组织的创建Provide training to the Managers so that they can support, build enthusiasm and monitor the progress of your learning organisation;•持续地进行市场与竞争对手调查，并从中获得如何改进体系与技术的观点Continually research the marketplace and your competitors in order to generateideas on how to improve systems and technology;•保持一个企业战略不是静态的，是可以改变与创新的态度Adopt the attitude that change and innovative business strategies are acceptable, static is not!1. 在你的企业中，你认为以上的哪些方面是需要重视的？请说明原因。
目录TABLE OF CONTENTS1.0 概述 OVERVIEW (8)2.0 会议目的 PURPOSE OF SESSION (9)3.0 导言 INTRODUCTIONS (10)4.0 客户服务 CUSTOMER SERVICE (11)5.0 着装礼节，形象和制服 DRESS CODE, IMAGE AND UNIFORMS (13)6.0 竞争 COMPETITION (15)7.0 企业远景与文化 VISION AND CULTURE (17)8.0 市场营销和沟通 MARKETING AND COMMUNICATION (18)9.0 组织结构 BUSINESS STRUCTURE (22)10.0 管理层沟通 MANAGEMENT COMMUNICATION (23)11.0 绩效管理 PERFORMANCE MANAGEMENT (24)12.0 全面概括 OVERALL (25)13.0 概述和总结 OVERVIEW AND WRAP-UP (26)14.0 竞争性定位工作表 COMPETITIVE POSITIONING WORKSHEET (27)导言INTRODUCTION员工咨询会议主持人手册为主持人提供了所有的相关信息，使其能够成功地主持员工咨询会议。
This Team Advisory Session Facilitator Guide is designed to provide a facilitator with all the information they require in order to successfully run Team Advisory Sessions.员工咨询会议与“焦点团体”非常相似。
他们共同的目标都是收集员工关于企业表现方面具有深度的反馈意见。
此外，员工咨询会议也是一种非常有效的管理工具，它能够给员工一种被重视、被咨询与被关心的感受。
