商务英语视听说听力原文

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with w hat I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Fina nce. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candida te with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m veryhumorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is the re anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development D epartment.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsib le for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Co pperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: An d this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, tha t’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thi nking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Lou ise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just recei ved your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rai l strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a direct ory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please w ait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him an d ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in。

Unit 8Receiving Visitors2.Listening PracticeTask 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor hasan appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’soffice. Using the visitor’sname when he arrives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitor ’s name, title and position,and introduces the executive to him.When a visitor ’srequest for a meeting cannot be satisfied, the receptionist should apologise and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor ’s feelings are not hurt.A receptionist should keep a register which includes dates, times, names and the firm thevisitor works for. A receptionist can then refer to this if there is a request for information.(R for receptionist; S for secretary; V for visitor)R: Good morning. May I help you?V:Yes,I d’like to see Mr. Hansen, the president.R:Do you have an appointment, sir?V:Yes. I have an appointment with him at 10:30.R:Can I have your name, please?V:BrawnDantini from Wilson Electronics.R:Thank you, Mr. Dantini. Would you please take a seat? I ’lltell Mr. Hansen’ssecretary that you’re here.R:Mary, this is reception. Mr. Dantini is here for his appointment.S:I m’ sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for afew minutes?R:All right. I m’ sorry, Mr. Dantini, our president is occupied just now. Would you please wait fora few minutes?V:Yes, of course.R:Would you like something to drink? Do you prefer coffee or tea?V:Thank you. Coffee, please.R:Would you like sugar and cream with your coffee?V: No, thank you. Just black.R:Here you are, Mr. Dantini. And there are some magazines if you ’d like to read them.V:Oh, good. Thank you very much.S:Mr. Hansen is available now. Please send Mr. Dantini up.R: OK. Mr.Dantini, our president is available now. I ’lltake you to his office and bring you some more coffee.nguage Focus B2.Task 1(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green. I ’m the Purchasing Manager of the Sydney Garment Ltd. Corporation. And you are ⋯?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. I m’ secretary to the General Manager, Mr. Liu. I m’ here to meet you on his behalf.G:Thank you very much for coming to meet me.P:My pleasure. Fine weather, isn ’tit?G:Yes, it’s lovely. Real November weather, sharp and bright.P: Now let ’s goand collect your luggage first. And after that I ll’accompany you to the Garden Hotel.G: OK, I m’ in your hands. Let ’sgo.6. Video 2(J for Ms. Jones; L for Lin Hua; W for Miss.Wang)L: Ms. Jones?J: Yes,I m’ Miranda Jones from Flora Garment Trading.L:My name is Lin Hua. I m’ the Sales Manager for Baiyun Sweaters. How do you do, Ms. Jones? J:How do you do? It ’svery nice of you to come to meet me.L:You’re welcome. And may I introduce my secretary, Miss Wang?J:Sure. It’sa pleasure to meet you, Miss Wang.W:The pleasure is mine. The flowers are for you, Ms. Jones.J:Oh, thank you. They’re beautiful! You ’re very kind.L:How was your flight, Ms. Jones?J: Very nice. The service on board was superb. And I managed a few hours ’sleep, so I feel fine now.L:I’m glad to hear that. Oh, let me help you with your luggage.J:Thank you.L:Is this your first visit to China?L:I hope you will have a pleasant stay here.J:I’m sure I will.L:Our car is our in the parking lot. Shall we drive to your hotel now?J:Yes, thank you. Let’sgo.W:This way, please. Here we are, Ms. Jones. This is the White Swan Hotel. We’ve reserved a room for you on the 6 th floor with a balcony overlooking the park.J:Thank you very much. It ’s very considerate of you.W:Well, that ’s the least we could do.L:This is your room, Ms. Jones. Is it OK?J: Oh, yes it ’s lovely, very cozy and well-decorated! It ’s really very thoughtful of you to have arranged if for me.L: Not at all.W:You must be very tired after your long trip. Is there anything else we can do for you?J:No, thanks. Not at the moment.L: Then we ’ll be leaving now so that you can settle in. After all, we ’ll have enough time for business during the next 3days.J: Thank you.L:You’re welcome. We ’llcontact you tomorrow morning.J:See you then.L,W: See you!。

最新新视野商务英语视听说（第二版）第8单元听力原文Unit 8 Receiving Visitors2.Listening PracticeTask 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’s office. Using the visitor’s name when he arrives is a friendly ge sture and gives the visitor a good impression of the firm. The receptionist announces the visitor’s name, title and position, and introduces the executive to him.When a visitor’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestionsfor an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor’s feelings are not hurt.A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information.4. Video 1(R for receptionist; S for secretary; V for visitor)R: Good morning. May I help you?V: Yes, I’d like to see Mr. Hansen, t he president.R: Do you have an appointment, sir?V: Yes. I have an appointment with him at 10:30.R: Can I have your name, please?V: Brawn Dantini from Wilson Electronics.R: Thank you, Mr. Dantini. Would you please take a seat? I’ll tell Mr. Hansen’s secretary that you’re here.V: Thanks.R: Mary, this is reception. Mr. Dantini is here for his appointment.S: I’m sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes?R: All right. I’m sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes?V: Yes, of course.R: Would you like something to drink? Do you prefer coffee or tea?V: Thank you. Coffee, please.R: Would you like sugar and cream with your coffee?R: Here you are, Mr. Dantini. And there are some magazines if you’d like to read them.V: Oh, good. Thank you very much.S: Mr. Hansen is available now. Please send Mr. Dantini up.R: OK. Mr. Dantini, our president is available now. I’ll take you to his office and bring you some more coffee.V: Thank you very much.5. Language Focus B2. Task 1(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green. I’m the Purchasing Manager of the Sydney Garment Ltd. C orporation. And you are …?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. I’m secretary to the General Manager, Mr. Liu. I’m here to meet you on his behalf.G: Thank you very much for coming to meet me.P: My pleasure. Fine weather, isn’t it?G: Yes, it’s lovely. Real November weather, sharp and bright.P: Now let’s go and collect your luggage first. And after that I’ll accompany you to the Garden Hotel.G: OK, I’m in your hands. Let’s go.6. Video 2(J for Ms. Jones; L for Lin Hua; W for Miss.Wang)L: Ms. Jones?J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I’m the Sales Manager for Baiyun Sweaters. How do you do, Ms. Jones? J: How do you do? It’s very nice of you to come to meet me.L: You’re welcome. And may I introduce my secretary, MissWang?J: Sure. It’s a pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They’re beautiful! You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb. And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No. But it’s my first visit to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: I’m sure I will.L: Our car is our in the parking lot. Shall we drive to your hotel now?W: This way, please. Here we are, Ms. Jones. This is the White Swan Hotel. We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.J: Thank you very much. It’s very considerate of you.W: Well, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes it’s love ly, very cozy and well-decorated! It’s really very thoughtful of you to have arranged if for me.L: Not at all.W: You must be very tired after your long trip. Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we’ll be lea ving now so that you can settle in. Afterall, we’ll have enough time for business during the next 3days.J: Thank you.L: You’re welcome. We’ll contact you tomorrow morning.J: See you then.L,W: See you!。

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me moreabout yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. N ice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior stu dent at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for th e company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in otherbranches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work according ly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been eng aged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of t his company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for fin ancial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you stil l work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC T extile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s righ t. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could s how you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as s oon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of th e rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d l ike to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would y ou mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel agai n. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before themeeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales! Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?。

商务英语视听说第三版下册听力原文Tom：So far our commodities have stood the competition well. The very fact that other clients keep on buying speaks for itself. Few other teas can comparewith ours either for flavor or color.目前为止，我们的商品都就是经得住竞争的。

其他客户不断地向我们出售就证明了这一点。

在香味或色泽方面，其他品牌的红茶很难与我们的红茶相媲美。

Sammy：But I believe we’ll have a hard time convincing our clients at your price.不过我认为很难说服我们的客户们接受你方的价格。

Tom：To be frank with you, if it weren’t for our good relations, we wouldn’t consider making you a firm offer at this price.坦率地说道，如果不是为了我们之间的友好关系，我们本来不能考量以这个价格报金融期货的。

Sammy：All right. In order to get the business, I accept.好吧，为了达成交易，我接受了。

Tom：I’m glad that we’ve settled the price.很高兴我们就价格问题达成一致了协议。

Sammy：Now about the quantity. You said you could offer me only 500 cases, which I think is not enough. Last year we sold 700 cases, and I’m sure I can do better this year. I hope you can offer me at least 800 cases.现在谈谈数量问题。

Unit 8 Receiving Visitors2.Listening PracticeTask 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’s office. Using the visitor’s name when he arrives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitor’s name, title and position, and introduces the executive to him.When a visitor’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor’s feelings are not hurt.A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information.4. Video 1(R for receptionist; S for secretary; V for visitor)R: Good morning. May I help you?V: Yes, I’d like to see Mr. Hansen, the president.R: Do you have an appointment, sir?V: Yes. I have an appointment with him at 10:30.R: Can I have your name, please?V: BrawnDantini from Wilson Electronics.R: Thank you, Mr. Dantini. Would you please take a seat? I’ll tell Mr. Hansen’s secretary that you’re here.V: Thanks.R: Mary, this is reception. Mr. Dantini is here for his appointment.S: I’m sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes?R: All right. I’m sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes?V: Yes, of course.R: Would you like something to drink? Do you prefer coffee or tea?V: Thank you. Coffee, please.R: Would you like sugar and cream with your coffee?V: No, thank you. Just black.R: Here you are, Mr. Dantini. And there are some magazines if you’d like to read them.V: Oh, good. Thank you very much.S: Mr. Hansen is available now. Please send Mr. Dantini up.R: OK. Mr.Dantini, our president is available now. I’ll take you to his office and bring you some more coffee.V: Thank you very much.5. Language Focus B2. Task 1(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green. I’m the Purchasing Manager of the Sydney Garment Ltd. Corporation. And you are …?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. I’m secretary to the General Manager, Mr. Liu. I’m here to meet you on his behalf.G: Thank you very much for coming to meet me.P: My pleasure. Fine weather, isn’t it?G: Yes, it’s lovely. Real November weather, sharp and bright.P: Now let’s go and collect your luggage first. And after that I’ll accompany you to the Garden Hotel.G: OK, I’m in your hands. Let’s go.6. Video 2(J for Ms. Jones; L for Lin Hua; W for Miss.Wang)L: Ms. Jones?J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I’m the Sales Manager for Baiyun Sweaters. How do you do, Ms. Jones? J: How do you do? It’s very nice of you to come to meet me.L: You’re welcome. And may I introduce my secretary, Miss Wang?J: Sure. It’s a pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They’re beautiful! You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb. And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No. But it’s my first visit to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: I’m sure I will.L: Our car is our in the parking lot. Shall we drive to your hotel now?J: Yes, thank you. Let’s go.W: This way, please. Here we are, Ms. Jones. This is the White Swan Hotel. We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.J: Thank you very much. It’s very considerate of you.W: Well, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes it’s lovely, very cozy and well-decorated! It’s really very thoughtful of you to have arranged if for me.L: Not at all.W: You must be very tired after your long trip. Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we’ll be leaving now so that you can settle in. After all, we’ll have enough time for business during the next 3days.J: Thank you.L: You’re welcome. We’ll contact you tomorrow morning.J: See you then.L,W: See you!。

For personal use only in study and research; not forcommercial useUnit 2Part 31Alice: Excuse me, sir, are you Mr. Hayes?Bill: Yes, I’m Bill Hayes.A: Are you the General Manager of the Beautify Cosmetic Corporation in America?B: Yes, exactly.A: How do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you.B: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me.A: My pleasure.2.Conversation 1:A: What is your job, Vincent?B: I’m a Regional Sales Manager.A: What are your main duties?B: My main duties are to develop customer relations and grow the sales of security products in Ohio.Conversation 2:A: What is your occupation, Flora?B: I’m a business analyst.A: Which company do you work for?B: I work for Delicate & Elegant Fashion. It’s a British company.A: What do you do for them?B: I’m in charge of the budget.Conversation 3A: What do you do, Patrick?B: I’m a lawyer.A: what does your job involve?B: I give legal advice and assistance to clients and represent them in court or in other legal matters.Conversation 4:A: What kind of job do you have, Rachel?B: I’m responsible for receiving visitors. I have to make sure all visitors check in on arrival, and also arrange taxi and bus transport for them.A: Are you in reception?B: Yes, you’re right. I’m a receptionist.Part 4Video 1Introducer: Good afternoon, everyone! This is Robin Copperfield, the new Vice President of our company. He will be in charge of the accounting work. Let’s give him a warm welcome! Robin Copperfield: Thank you!I: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the Vice Presidents and Managers to you. R: OK, thank you!I: This is May Bates, Vice President in charge of the Administration Department and the neighbourhood Service Department.R: Nice to meet you, Ms. Bates.May Bates: Nice to meet you, Mr. Copperfield.I: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.I: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success.Everyone was raving about what a great job he’s done in…I: Uh… speak of the devil… Mr. Jefferson has just arrived.Andrew Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.A: Sorry, I’m late. I was talking to a client.R: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?A: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.I: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Part 51Lisa: Hi, Mark, I hardly recognized you – it’s great to see you again!Mark: Hello, Lisa! I haven’t seen you for ages, not since college graduation. How have you been? L: I’ve been fine. What about you?M: I’ve been very well, too. Are you here looking for a job?L: Sure. You are between jobs, too?M: Yes, I remember you went to a Canadian company when we graduated. Have you left that company?L: Yes, I just left it last month.M: Why? Didn’t you like the job?L: Yes, but I’ve been a secretary for three years and now I’m totally sick of all that boring clerical work. I hate sitting in the office all the day just working mechanically.M: Oh, I understand. You really need a change.L: Yes, but what about you, Mark? Why have you left your present job? I heard you were an excellent Production manager.M: My boss is a very difficult man to deal with. I quarreled with him last week and left the company.Part 6Video 2Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino – Janpanese joint-venture enterprise and worked as a sales assistant.Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive. Oh, you are a real job-hopper. Why have you changed jobs so often? Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with travelling. Nowadays, I want to spend more time with my family.Janet: Hi, guys, may I join you?J,C,R,F: Sure. Have a seat.Janet: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Janet: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.For personal use only in study and research; not for commercial use.Nur für den persönlichen für Studien, Forschung, zu kommerziellen Zwecken verwendet werden.Pour l 'étude et la recherche uniquement à des fins personnelles; pas à des fins commerciales.толькодля людей, которые используются для обучения,исследований и не должны использоваться в коммерческих целях.以下无正文For personal use only in study and research; not for commercial use.Nur für den persönlichen für Studien, Forschung, zu kommerziellen Zwecken verwendet werden.Pour l 'étude et la recherche uniquement à des fins personnelles; pas à des fins commerciales.толькодля людей, которые используются для обучения, исследований и не должны использоваться в коммерческих целях.以下无正文。

Unit 8 Receiving Visitors2.Listening PracticeTask 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’s office. Using the visitor’s name when he arrives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitor’s name, title and position, and introduces the executive to him.When a visitor’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor’s feelings are not hurt.A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information.4. Video 1(R for receptionist; S for secretary; V for visitor)R: Good morning. May I help you?V: Yes, I’d like to see Mr. Hansen, the president.R: Do you have an appointment, sir?V: Yes. I have an appointment with him at 10:30.R: Can I have your name, please?V: Brawn Dantini from Wilson Electronics.R: Thank you, Mr. Dantini. Would you please take a seat? I’ll tell Mr. Hansen’s secretary that you’re here.V: Thanks.R: Mary, this is reception. Mr. Dantini is here for his appointment.S: I’m sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes?R: All right. I’m sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes?V: Yes, of course.R: Would you like something to drink? Do you prefer coffee or tea?V: Thank you. Coffee, please.R: Would you like sugar and cream with your coffee?V: No, thank you. Just black.R: Here you are, Mr. Dantini. And there are some magazines if you’d like to read them.V: Oh, good. Thank you very much.S: Mr. Hansen is available now. Please send Mr. Dantini up.R: OK. Mr. Dantini, our president is available now. I’ll take you to his office and bring you some more coffee.V: Thank you very much.5. Language Focus B2. Task 1(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green. I’m the Purchasing Manager of the Sydney Garment Ltd. Corporation. And you are …?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. I’m secretary to the General Manager, Mr. Liu. I’m here to meet you on his behalf.G: Thank you very much for coming to meet me.P: My pleasure. Fine weather, isn’t it?G: Yes, it’s lovely. Real November weather, sharp and bright.P: Now let’s go and collect your luggage first. And after that I’ll accompany you to the Garden Hotel.G: OK, I’m in your hands. Let’s go.6. Video 2(J for Ms. Jones; L for Lin Hua; W for Miss.Wang)L: Ms. Jones?J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I’m the Sales Manager for Baiyun Sweaters. How do you do, Ms. Jones?J: How do you do? It’s very nice of you to come to meet me.L: You’re welcome. And may I introduce my secretary, Miss Wang?J: Sure. It’s a pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They’re beautiful! You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb. And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No. But it’s my first visit to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: I’m sure I will.L: Our car is our in the parking lot. Shall we drive to your hotel now?J: Yes, thank you. Let’s go.W: This way, please. Here we are, Ms. Jones. This is the White Swan Hotel. We’ve reserved a room for you on the 6th floor with a balcony overlooking the park. J: Thank you very much. It’s very considerate of you.W: Well, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes it’s lovely, very cozy and well-decorated! It’s really very thoughtful of you to have arranged if for me.L: Not at all.W: You must be very tired after your long trip. Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we’ll be leaving now so that you can settle in. After all, we’ll have enough time for business during the next 3days.J: Thank you.L: You’re welcome. We’ll contact you tomorrow morning.J: See you then.L,W: See you!。

Unit 92。

Listening PracticeTask 2-2Waitress：Good afternoon, are you ready to order now？Ivan: Yes.W: Would you like a starter?Tina：I’d like prawn crackers，and you，Ivan?I: I want the soup, please。

W：OK，prawn crackers and soup. And what would you like for the main course?I: What do you recommend?W：Today’s speciality is the chicken. It’s very good。

I：Fine, I'll have that, and you, Tina？T: The same for me, please。

W: And would you like any desserts?I：I don’t like dessert。

Maybe an ice cream for you，Tina? I know it’s your favourite，isn't it? T：Oh，no. It’s use to be my favourite，but now I’m on a diet。

I’m trying not to eat too much fatty food, you know.W: OK，on desserts. What would you like to drink, then？T: A glass of red wine for me，please.I: I’d prefer beer。

W: OK，would you like any soft drinks?T: What do you have?W：We have various canned and bottled drinks like coconut drink, Coca—cola, fresh juices such as orange juice, grape juice and tea and coffee。

Unit 12. Part 2 Listening Practice: Task 1(1) I hope the noise isn’t bothering you?It’s no bother!(2) Why don’t we start at the workshop?Sure. I’ll follow you.(3) What did you think of our factory?Very big and modern.(4) What’s your overall impression?I’m very favourably impressed.(5) How big is your factory?The multiplex of 9 buildings totals 767,708 square feet of floor area.(6) What is your market share?45%(7) How many workers are there in your factory?At present, there are 2,000 workers at the plant.(8) Well, shall we have a break? You must be tired, having seen all of our plants all at once.Not really. But there is a lot to take in. L et’s have break!(9) Are all the products available now?Of course.We have good stock levels.(10) Is there anything else you’d like to see?I’d like to visit your research department.Task 2-2Richard: Good morning. Welcome to our company.Thomas: Good morning. Thank you for your reception.R: I’m Richard Black, the Sales Manager.T: Nice to meet you, Richard. I’m Thomas Brown, the Purchasing Manager from ATC,R: How was your journey?T: Not woo bad. Thank you. Er… Let’s turn to business. Could you tell me how large the plant is? R: It covers an area of 25,000 square metres.T: When was the plant set up?R: In the early 1960s.T: What are your newest products?R: Here are some brochures about our product. Please look on Page 13; all the new products are listed there.T: These products are pretty good. Could you briefly tell me about your production methods? R: Of course. I can show you our production systems on video.T: OK. But if you don’t mind, I prefer seeing the factory for myself.R: That’s fine. I was hoping you would. If you have enough time, we’ll be pleased to give you a tour.T: That’s very kind of you. I’ve been looking forward to seeing your factory.R: When can we arrange the tour? What time would be convenient for you?T: I’m free tomorrow. There’s nothing like seeing products being produced firsthand.R: That’s for sure. You’ll know all about them after the tour.T: I hope to learn a lot from this visit.Part 3. Language Focus A: Follow-upPractice: Task 1Richard: Thank you for coming today, Thomas. We can start any time you’re ready.Thomas: Hello, Richard. I’m all set.R: You said yesterday that you wanted to see the production line. The tour will last about an hour. T: No production.R: First, you’ll have to put on this helmet, I’m afraid.T: OK. But, this one seems a little small.R: Please try this one.T: That’s much better.R: Well, this is our production shop. We will start with the assembly line.T: That’s fine. I’ll just follow you.R: Please stop me if you have any questions.T: OK. I’d like to know if the assembly line is fully automated.R: No, it’s half-automated.T: What’s the monthly output?R: 5,000 units per month. But we’ll be making 6,000 units at the beginning of November.T: That’s wonderful. What’s your usual percentage of rejects?R: Only 1% in normal operations.T: It’s amazing. How do you control the quality?R: All products go through three checks during the whole manufacturing process.T: How do you do that?R: First, our workers will confirm the quality of each part according to the regulations at every point in the process. We also have computer-controlled equipment to test the quality of the semi-finished product and of the final product as well. Lastly, we send some products to our public quality-control centre for checking.T: Wonderful. One more question: Is every part of the process, from the first stages to the finished product, carried out at this plant?R: Absolutely. That keeps us competitive in the tough international market.T: Is that where the finished products come off?R: Yes.Part 4.Video 1P: Welcome to our Ford Rouge Factory tour. First, let me give you a brief introduction of Ford. Ford Motor manufactures and distributes automobiles in 200 markets across six continents. With about 300,000 employees and 108 plants worldwide, the company has core and affiliated automotive brands. The Ford Rouge Factory is located in the south of Detroit at the meeting of the Rouge and Detroit Rivers. The original Rouge complex is a mile and a half wide and more than a mile long. The multiplex of 93 buildings totals 15,767,708 square feet of floor area. Buildings include plants for tire-making stamping, engine casting, frame and assembly. A massive power plant produces enough electricity to light a city the size of nearby Detroit, and a soybean conversion plant turns soybeans into plastic auto parts. Our factory tour has four parts: First, you will take the Historic Driving Tour. Buses will transport you for a narrated tour past famous land marks and behind the scenes of this massive manufacturing complex. It will take approximately20 to 30 minutes. Second is the Rare Historic Footage Viewing. Here you will see a short film of rare, never-before-seen historic footage. You will learn about the triumphs and tragedies surrounding the Rouge. It takes 13 minutes. Third is the Virtual Reality Experience. A virtual reality will provide you with a 360-degree look at how automobiles are made. The approximate time for this is 15 minutes. Finally, we come to the Assembly Plant Walking Tour. You will tour the factory and see where the new Ford F-150s are assembled in the new, lean and flexible manufacturing plant. Visitors will have the opportunity to view the final assembly process from a elevated walkway. The tour takes about 30 to 45 minutes.Part 5. Language Focus B: Follow-upPractice: Task 1Richard: That’s the end of the factory tour, Thomas.Thomas: It’s very kind of you, Richard. Thank you. The tour of the production shop has given me a very good idea of your production process.R: My pleasure! What’s your general impression, Thomas?T: Very impressive. I especially enjoyed the speed of your assembly line. It gives you an edge over your competitors.R: It does. No one can match us where high performance production speed is concerned, and you know, we owe that to our engineers and technicians. They designed and built the assembly line and succeeded in making it operational within six months.T: How much do you spend on new product development every year?R: About 8% to 10% of the gross sales.T: That’s a lot of money. Terrific! If I placed an order right now, how long would it be before I got delivery?R: It would largely depend on the size of the order and the items you want.T: Yes. What’s that building opposite us?R: That’s the warehouse. We keep a stock of the faster moving items so that urgent orders can be met quickly.T: Could you give me some brochures on your products? I’d like to let my manager know more about your production; and if possible, maybe he could also visit the plant someday.R: OK. Here’s our sales catalogue and some literature. Just let me know if you want to bring anyone else for a tour.T: Thank you very much.Part 6.Video 2Lily Wu: Hello! Everyone, I’m Lily Wu. Welcome to our factory and to the virtual Victory Instant Noodle Factory tour. I will be your guide for the tour. First, I want to give you a brief history of the manufacturing process of instant noodles. The first instant noodles were made in Japan in 1958. Today noodles are known around the globe. All over the world, every year, they are consumed at about 80 billion meals. Do you know how instant noodles are made? For such a simple-looking product, the manufacturing process is actually quite complex. Here we reveal the secrets of how instant noodles are made. All the facts are waiting for you on this virtual instant noodle factory tour. Please look at the PowerPoint slides. First, flour is transported by truck from storage silos. The flour is mixed and kneaded in a mixing machine to produce noodle dough. The dough is passed through a pair of rollers to roll it into sheets. The sheets are cut into fine strands. Pre-steaming gelatinses the noodles for easier digestion.The noodles are separated intomeal-sized blocks which are shaped into moulds. Noodles are first cooked in oil and then dried for easy storage and quick preparation by the consumer. The end! Packages of noodles are packed in boxes for shipping. That is the process required to produce instant noodles! Now let’s go to the production shop.。

Unit 3Part 2A: Good morning, Paper Mills plc. How can I help youB: Good morning. Can I talk to Pail Osman, pleaseA: Who’s calling pleaseB: Simon Weller, calling from Singapore.A: Well, Mr. Weller, I’m afraid Mr. Osman is not available at the moment. He has just left for a workshop.B: What time do you expect him back I need to talk with him.A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphoneB: I’ll try his cellphone. Could you give me the number, pleaseA: .B: Just let me check that. .A: That’s right.B: Thank you. Bye.Part 32.Operator: Hello, ABC Ltd. How can I help youPaul: This is Paul Jackson of Grandiose. Can I have extension 3421, pleaseO: Certainly, hold on a minute, I’ll put you through.Roy: Louise Paulson’s office, Roy speaking.P: This is Paul Jackson calling. Is Louise inR: I’m afraid she’s out at the moment. Can I take a messageP: Yes. Could you ask her to call me at 979-326-8965. I need to talk to her aboutthe order; it’s urgent.R: Could you repeat the number pleaseP: Yes, that’s 979-326-8965 and this is Paul Jackson.R: Thank you Mr. Jackson. I’ll make sure Louise gets this as soon as possible. P: Thanks. Bye.R: Bye.Part 4Video 1Receptionist: Hello, International sales.Schulz: Hello, this is Mr. Schulz here, calling from England.R: Yes, Mr. Schulz. Who do you want to speak toS: I’d like to speak to Mr. Matthews.R: Fine. Hold the line, please. I’m connecting you now.Perez: Hello. Mr. Matthews’ office. Who’s calling pleaseS: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews P: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.S: When do you expect him backP: He’ll be back on Friday afternoon. Is it urgentS: Yes.P: Can I take a message for himS: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with itP: Sure. It’s very kind of you to say so. Can we expect an order from youS: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.P: OK, Mr. Schulz. Anything elseS: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.P: No problem. I’ll give him the message.S: Thanks.P: You’re welcome. Goodbye.Part 51(1).Bennett is a famous doctor. Please call him on 875-9368 before you go to see him.(2).Miss Black is on holiday now. The telephone number of the hotel she is staying in in 305-636-8430.(3).The number of the order is 5312/A12.(4).This is John Bartholomew, B-a-r-t-h-o-l-o-m-e-w.(5).The name is Holt & Frier: H-o-l-t and f-r-i-e-r.(6).The name of the company is for Dora, I for Island, N for Northpole, E for Edward, and R for Richard.Part 6Video 2Receptionist: Good afternoon, this is DNM, How can I help youMandel: Good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller Hold on, please. I’ll connect you.Leo Miller: Mr. Miller speaking. Who’s calling pleaseM: This is Ms. Mandel from BCM. Is this Henry MillerL: What Henry Miller No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrongextension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, pleaseL: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. R: Good afternoon. How can I help youM: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry I didn’t notice that. I’ll put you through right now. Please wait a minute.M: OK. I’m holding.R: Good afternoon. How can I help youM: It’s me again –Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you helpR: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you very much.Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.M: Oh, OK. Mr. Miller, I’m calling you about…。

Unit 2Part 31Alice: Excuse me, sir, are you Mr. Hayes?Bill: Yes, I’m Bill Hayes.A: Are you the General Manager of the Beautify Cosmetic Corporation in America?B: Yes, exactly.A: How do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you.B: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me.A: My pleasure.2.Conversation 1:A: What is your job, Vincent?B: I’m a Regional Sales Manager.A: What are your main duties?B: My main duties are to develop customer relations and grow the sales of security products in Ohio.Conversation 2:A: What is your occupation, Flora?B: I’m a business analyst.A: Which company do you work for?B: I work for Delicate & Elegant Fashion. It’s a British company.A: What do you do for them?B: I’m in charge of the budget.Conversation 3A: What do you do, Patrick?B: I’m a lawyer.A: what does your job involve?B: I give legal advice and assistance to clients and represent them in court or in other legal matters.Conversation 4:A: What kind of job do you have, Rachel?B: I’m responsible for receiving visitors. I have to make sure all visitors check in on arrival, and also arrange taxi and bus transport for them.A: Are you in reception?B: Yes, you’re right. I’m a receptionist.Part 4Video 1Introducer: Good afternoon, everyone! This is Robin Copperfield, the new Vice President of our company. He will be in charge of the accounting work. Let’s give him a warm welcome! Robin Copperfield: Thank you!I: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the Vice Presidents and Managers to you.R: OK, thank you!I: This is May Bates, Vice President in charge of the Administration Department and the neighbourhood Service Department.R: Nice to meet you, Ms. Bates.May Bates: Nice to meet you, Mr. Copperfield.I: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.I: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success.Everyone was raving about what a great job he’s done in…I: Uh… speak of the devil… Mr. Jefferson has just arrived.Andrew Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.A: Sorry, I’m late. I was talking to a client.R: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?A: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.I: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Part 51Lisa: Hi, Mark, I hardly recognized you – it’s great to see you again!Mark: Hello, Lisa! I haven’t seen you for ages, not since college graduation. How have you been? L: I’ve been fine. What about you?M: I’ve been very well, too. Are you here looking for a job?L: Sure. You are between jobs, too?M: Yes, I remember you went to a Canadian company when we graduated. Have you left that company?L: Yes, I just left it last month.M: Why? Didn’t you like the job?L: Yes, but I’ve been a secretary for three years and now I’m totally sick of all that boring clerical work. I hate sitting in the office all the day just working mechanically.M: Oh, I understand. You really need a change.L: Yes, but what about you, Mark? Why have you left your present job? I heard you were an excellent Production manager.M: My boss is a very difficult man to deal with. I quarreled with him last week and left thecompany.Part 6Video 2Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino – Janpanese joint-venture enterprise and worked as a sales assistant.Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive. Oh, you are a real job-hopper. Why have you changed jobs so often? Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with travelling. Nowadays, I want to spend more time with my family.Janet: Hi, guys, may I join you?J,C,R,F: Sure. Have a seat.Janet: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Janet: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.牛牛文库（）分享海量学习资料，与您一起成长。

商务英语视听说听力原文马龙海第七单元Marlon Hai unit 7- Marketing and SalesMarketing and sales are crucial aspects of any business. Effective marketing and sales strategies can help a company increase revenue and profit margins in a competitive market. In this unit, we will look at the key concepts and techniques involved in marketing and sales.Marketing is the process of identifying customer needs and wants and developing a strategy to promote and sell products or services to meet those needs. The four Ps of marketing are product, price, promotion, and place. Product refers to the actual goods or services that are sold to customers. Price is the amount that customers pay for a product or service. Promotion includes all the activities that are used to promote the product, such as advertising, sales promotions, and public relations. Place refers to the distribution channels through which the product is sold and delivered to customers.Sales, on the other hand, involves the actual selling of a product or service to a customer. Salespeople must be knowledgeable about the product or service they are selling. They must also be able to identify the needs and wants of the customer and match them with the features and benefits of the product. Successful salespeople also use a variety of techniques to build rapport with customers, such as active listening, asking open-ended questions, and using positive body language.One important aspect of marketing and sales is market research.Market research involves gathering and analyzing information about customers, competitors, and market trends. This information can be used to develop effective marketing and sales strategies. Market research can be conducted through surveys, focus groups, and other methods.Another key concept in marketing and sales is the sales funnel. The sales funnel is a model that represents the various stages that a customer goes through before making a purchase. The stages of the sales funnel are awareness, interest, desire, and action. At each stage, the customer becomes more engaged with the product or service, until eventually they make a purchase. Successful marketing and sales strategies understand the importance of each stage of the sales funnel and use strategies to engage customers at each stage.Finally, it is important to consider the role of technology in marketing and sales. Technology has revolutionized the way businesses market and sell products. Digital marketing, for example, has become increasingly important in reaching customers through channels such as social media, email, and search engine marketing. Salespeople can also use technology to manage customer relationships and track sales performance.In conclusion, marketing and sales are critical components of any business strategy. By understanding the key concepts and techniques involved in marketing and sales, businesses can develop effective strategies to increase revenue and profitability. This includes understanding the four Ps of marketing, the sales funnel, market research, and the role of technology.。

U n i t 2Part 31Alice: Excuse me, sir, are you Mr. Hayes?Bill: Yes, I’m Bill Hayes.A: Are you the General Manager of the Beautify Cosmetic Corporation in America?B: Yes, exactly.A: How do you do, Mr. Hayes? I’m Alice Wang, Manager of Human Resources at the Beijing Sanmei Factory. I’m here especially to meet you.B: How do you do, Miss Wang? It’s very kind of you to come all the way to meet me.A: My pleasure.2.Conversation 1:A: What is your job, Vincent?B: I’m a Regional Sales Manager.A: What are your main duties?B: My main duties are to develop customer relations and grow the sales of security products in Ohio.Conversation 2:A: What is your occupation, Flora?B: I’m a business analyst.A: Which company do you work for?B: I work for Delicate & Elegant Fashion. It’s a British company.A: What do you do for them?B: I’m in charge of the budget.Conversation 3A: What do you do, Patrick?B: I’m a lawyer.A: what does your job involve?B: I give legal advice and assistance to clients and represent them in court or in other legal matters.Conversation 4:A: What kind of job do you have, Rachel?B: I’m responsible for receiving visitors. I have to make sure all visitors check in on arrival, and also arrange taxi and bus transport for them.A: Are you in reception?B: Yes, you’re right. I’m a receptionist.Part 4Video 1Introducer: Good afternoon, everyone! This is Robin Copperfield, the new Vice President of our company. He will be in charge of the accounting work. Let’s give him a warm welcome! Robin Copperfield: Thank you!I: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the Vice Presidents and Managers to you. R: OK, thank you!I: This is May Bates, Vice President in charge of the Administration Department and the neighbourhood Service Department.R: Nice to meet you, Ms. Bates.May Bates: Nice to meet you, Mr. Copperfield.I: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.I: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success.Everyone was raving about what a great job he’s done in…I: Uh… speak of the devil… Mr. Jefferson has just arrived.Andrew Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.A: Sorry, I’m late. I was talking to a client.R: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?A: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.I: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Part 51Lisa: Hi, Mark, I hardly recognized you – it’s great to see you again!Mark: Hello, Lisa! I haven’t seen you for ages, not since college graduation. How have you been? L: I’ve been fine. What about you?M: I’ve been very well, too. Are you here looking for a job?L: Sure. You are between jobs, too?M: Yes, I remember you went to a Canadian company when we graduated. Have you left that company?L: Yes, I just left it last month.M: Why? Didn’t you like the job?L: Yes, but I’ve been a secretary for three years and now I’m totally sick of all that boring clerical work. I hate sitting in the office all the day just working mechanically.M: Oh, I understand. You really need a change.L: Yes, but what about you, Mark? Why have you left your present job? I heard you were an excellent Production manager.M: My boss is a very difficult man to deal with. I quarreled with him last week and left the company.Part 6Video 2Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino – Janpanese joint-venture enterprise and worked as a sales assistant.Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive. Oh, you are a real job-hopper. Why have you changed jobs so often? Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with travelling. Nowadays, I want to spend more time with my family.Janet: Hi, guys, may I join you?J,C,R,F: Sure. Have a seat.Janet: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Janet: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.。

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with usW: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present jobW: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job paysM: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like thatM: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted hereM: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches And, where is your company basedM: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come inMs. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weaknessCai: Strengths and weakness Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experienceCai: I have six ye ars’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this positionCai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last positionCai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask meCai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branchesMs. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smit h: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourselfC: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our companyC: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environmentC: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to askC: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come inM: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interv iew, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right How did you know about our companyW: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really That’s good. Then you must know something about our companyW: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attend edW: Sun Yat-sen.M: And what degree have you gotW: I have a bachelor’s degree in business administration.M: How is your English You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility thereW: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your jobW: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salespersonW: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get hereW: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entailsM: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questionsW: Yes, only one. When can I have your decisionM: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three yearsCandidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted youCandidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question If I get this job, you know, would I be able to work abroad in one of your overseas branches You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknessesCandidate: Strengths and weakness Well, that’s hard to answer. You know, I’m veryhumorous. I think that’s my particular strength. My weaknesses I suppose I don’t have any, you know.Interviewer: Ok. Is there a nything else you’d like to askCandidate: Oh, yeah. If I get this job, can I take time off for vacation You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this jobIntervi ewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, S ales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identif ying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew JeffersonR: Mr. Jefferson I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. JeffersonMr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselvesAda Blac k: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your jobRobin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome Do you still work for that wholly funded American companyJ: No, I left it three years ago. I have my own business now.F: Gee, that’s gr eat! How do you feel as a self-employed entrepreneurJ: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank What are you doing now F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so oftenF: I’m always interested in new challenges. I know changing jobs frequently can be awaste of a company’s human resources, but I’m gaining a lot of experience! How is your job, ColinC: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your jobC: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, RobinR: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join youEverybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you What are you talking aboutR: Jobs. What kind of job do you have, JanetJa: I’m the Public Relations Manager in a holding company.C: Do you enjoy itJa: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hoursJa: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help youM: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, pleaseO: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weatherM: It’s pretty good for this time of year. What’s it like in New YorkS: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday That’s the 7thM: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possibleS: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave BostonM: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, rightM: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise inRoy: I’m sorry. She’s out at the moment.Paul: When will she be backRoy: I’m afraid she won’t be back soon. Can I take a messagePaul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number pleasePaul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell itPaul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak toMr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling pleaseMr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him backMiss.: he’ll be back on Friday afternoon. Is it urgentMr.: Yes.Miss.: Can I take a message for himMr.: Yes, please. Will you tell him that we’ve just received y our sample of the new assembly coffee table and are quite happy with itMiss.: Sure. It’s very kind of you to say so. Can we expect an order from youMr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything elseMr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help youM: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling pleaseM: this is Ms. Mandel from BCM. Is this Henry MillerL: what Henry Miller No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, pleaseL: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help youM: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put y ou through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help youM: It’s me again—Ms. Mandel. I’m still having trouble getting thro ugh to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you helpR: Of cou rse. I’ll go and find him and ask him to ring you immediately. There may be aproblem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21% That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figuresLarry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales! Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figuresGregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figuresA, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you thinkA: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system How many salespeople get bonus nowA: Not many.L: Really Why notA: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per monthA: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, RichardR: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase salesL: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers haveK: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the roomK: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in generalK: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provideK: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center Is that important K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes。

新视野商务英语视听说（第⼆版）上册第九单元听⼒原⽂Unit 92. Listening PracticeTask 2-2Waitress: Good afternoon, are you ready to order now?Ivan: Yes.W: Would you like a starter?Tina: I’d like prawn crackers, and you, Ivan?I: I want the soup, please.W: OK, prawn crackers and soup. And what would you like for the main course?I: What do you recommend?W: Today’s speciality is the chicken. It’s very good.I: Fine, I’ll have that, and you, Tina?T: The same for me, please.W: And would you like any desserts?I: Idon’t like dessert. Maybe an ice cream for you, Tina?I know it’s your favourite, isn’t it?T: Oh, no. It’s use to be my favourite, but now I’m on a diet. I’m trying not to eat too much fatty food, you know.W: OK, on desserts. What would you like to drink, then?T: A glass of red wine for me, please.I: I’d prefer beer.W: OK, would you like any soft drinks?T: What do you have?W: We have various canned and bottled drinks like coconut drink, Coca-cola, fresh juices such as orange juice, grape juice and tea and coffee.I: I’d like a cup of coffee, please, and you, Tina?T: Fresh grape juice, please.W: All right. Please wait for a few minutes. I’ll be back soon with your orders.T: Thank you.4. Video 1(W for Mr. White, H for Harry)H: Good morning, Mr. White. How is your room?W: Very comfortable and quiet. We’re all very happy with the facilities and services here.H: I’m glad to hear that. Now, I’m here just to tell you that we’ll be having a dinner party tomorrow evening. We’d like to invite you all to come.W: Oh, how nice of you! We’d be delighted to come.H: Here’s the invitation.W: Thank you.H: Then I’ll send somebody to pick you up from the hotel lobby at six tomorrow evening. Is that all right?W: Yes. That’s fine. Thank you.H: See you then.W: See you.H: Welcome, everybody! Mr. White, I’m glad you’ve come.W: It’s very kind of you to have invited us.H: Please sit down. I hope the food we’ve ordered will be to your liking.W: Thank you very much for such a splendid dinner.H: Please help yourself, everybody.W: Thank you. It certainly looks delicious.H: Mr. White, you’ll be leaving soon. Has your trip to this fair been fruitful?W: Yes, there’s a really wide range of goods on display and most prices are acceptable.H: Have you found anything that particularly interests you?W: Yes, we’re interested in your items A6D and A6F. The designs are original. I’m sure they’ll be quite popular with young customers in our country.H: Yes, you’re right. Items A6D and A6F are our latest designs. They’re also very popular with young consumers here. I’m sure they’ll sell well in your marker, too.W: We hope so!H: All right, gentlemen, may I propose a toast to our continued friendly co-operation?W: Icouldn’t agree more. Cheers!6. Video 2(W for Waitress; L for Lin Qiang; R for Mr. Rashid; H for Mr. Hart)W: Good evening, sirs. Welcome to our restaurant.L: Good evening.W: Do you have a reservation?L: Yes, the name is Lin Qiang.W: Let me see... Oh, yes, we’ve been expecting you, Mr. Lin. Please come this way.W: Is this table all right?L: Oh, terrific! It’s by the window, and quiet too. It’s exactly what I want because we’ve got a lot to discuss. Thank you, miss. W: Not at all. Please make yourselves comfortable. I’ll be back with the menus and the tea.L: Thanks.W: Please excuse me for a while. I’ll be right back to take your order.W: Are you ready to order now, sirs?R: Sorry, we’re still looking at the menu.L: Waitress, you see, my guest Mr. Rashid is a Muslim, so he doesn’t eat pork, and Mr. Hart is a vegetarian.Could you recommend something for us?W: Certainly. How about fish for Mr. Rashid? Our Sweet and Sour Fish is very popular with our customers. You can see it here on the menu.R: Er,… It looks good.W: It tastes good, too. Believe me!R: Fine, I’ll take it, then.W: OK, Sweet and Sour Fish. Anything else?R: Some vegetables please, but I’d like to leave the choice to the order two gentlemen.W: All right. Mr. Hart, do you care for bean curd?H: Oh, yes. It’s very nutritious.W: Yes, and it’s delicious, too. Bean Curd en Casserole is one of our specialties. Would you like to try it?H: Good.W: Bean Curd en Casserole. As for vegetables, we’ve got a choice of mushrooms, Chinesecabbage, chestnuts, bamboo shoots, carrots, potatoes…H: I’d like to have mushrooms and bamboo shoots, please. By the way, please don’t go easy on garlic.W: No problem. Mushrooms and bamboo shoots.And yourself, Mr. Lin?L: Sichuan Chicken Cube-lets, please.W: And what to follow?L: That’s it for now.W: OK. Would you like something to drink?L: Mr. Rashid, Mr. Hart, what would you like to drink?R: Orange juice please.H: The same here.L: OK, orange juice for three, please.W: Very well, sir. You’ve ordered one Sweet and Sour Fish, one Bean Curd en Casserole, one Mushroom, one Bamboo Shoots, one Sichuan Chicken Cube-lets and three orange juices. Please wait a moment. I’ll bring them straight away. L: Thanks.。

新视野商务英语视听说(第二版)第四单元听力原文[8页]LtDZHANGJIAN仅供个人学习，勿做商业用途Unit 4Task 2.2The Koreans aren’t concerned about how well planned a meeting is. They will not trust anything that doesn’t take years to build. For example, a strong relationship of 10 years is more important than a brand new office building or an impressive meeting. Trust is most important thing for them. They also seldom offer any opinions unless they are sure about what they want to say.Face is perhaps most important to the Japanese. For example, if you put pressure on a Japanese businessman at a meeting, he will respond with silence and your relationship is sure to be over even before the meeting finished. They will be more accepting of you if you learn to speak a littleJapanese and look comfortable with their customs.Whenever there seems to be a business problem, the British will try to improve the situation by saying something amusing, but sometimes others don’t find this humour funny at all.Whenever you disagree with the French, they will enjoy arguing with you in a very lively way. They will offer you a business opportunity more quickly than people from other cultures, but they will change their minds at the last moment, if they feel that you are not doing business in a satisfactory way.Part 3.1Conversation 1A: I really think we need to get some people together to discuss this problem. If we don’t, it’ll just get worse.B: I believe you’re right, Leon. Who are you thinking of including?A: The Accountant, our Purchasing Manager, Tony, and of course you and me.B: All right, then. What are you going to tell them beforehand?A: I’ll give them this news report and the letter describing our problem. Do you think that’s OK?B: Yes, that’s fine. Let me know when and where.Conversation 2B: Good afternoon! I appreciate you all being here for this important meeting. Leon has asked you to join us to talk about the problem. You’ve all read the news report and the letter, so let’s get on with the discussion and try to solve the problem before it gets worse. Leon, could you start?Conversation 3A: Let’s see, we’ll begin with my boss opening the meeting. He can remind everyone about the report and letter.Then we should have the Accountant report on the cheques that have been written. Following that, we’ll ask the Purchasing Manager to review the purchasing procedure. I’m sure my boss and Tony will have some questions then, so next we’ll have questions. Then, we can go on to a discussion. Finally, hopefully, we’ll make a decision and close the meeting. There, that should do it!Conversation 4A: Hello! Why don’t you sit here? Would you like a cup of coffee or tea?C: Thanks! Coffee, please.A: Good afternoon, Tony. Here’s a seat for you.B: Is everyone here yet?A: No, not quite. The accountant has still to come. Boss, here’s your coffee.B: Thanks. I want to get started on time. A: Yes, I know. I’m sure we wil l.Conversation 5D: Hello! Accountant’s Office.A: Hello! This is Leon. Our boss wants to call a meeting to discuss a particular problem. Can you make it tomorrow afternoon?D: Tomorrow afternoon? What time?A: He’d like to begin at 2:30, i n the conference room.D: Yes. I think I can make it. I have a lunch meeting, but I’ll hurry back in time for the meeting.A: Good. I’ll bring the information to your office in a little while.D: Oh! OK. Thanks.Conversation 6B: So, from our discussion this afternoon, it sounds like what we need to do is to stop the payment on this cheque, and contact our lawyer. Is that the decision you all think we should make?C: I’ll begin looking for new supp liers. That seems to be important, as wall.B: Yes, it is. We must do that.D: I’ll call the bank immediately and stop payment.B: And, Tony, we’ll follow your advice and turn the rest over to our lawyer. That seems to be the best way to handle this –for all of us.Part3.2(G: George; M: Mary)M: George, could you help me plan this meeting? I don’t have much experience planning meetings and you’ve been with the company for a long time. So…G: When is this meeting, Mary?M: Well, it’s this Friday.G: Friday, hmm. What kind of meeting is it going to be?M: We’re going to have a meeting with some new clients and try to get them to buy our new line of sportswear.G: Well, that sounds easy. The first thing weneed to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending.M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department and the design department to give a short presentation.G: OK, but we should let them know as soon as possible. Ask them how long they will need for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. I remember one time I forgot to ask about this and it was really embarrassing to be unprepared. Which meeting room are you going to use?M: Er, I think we should use 401; it’s the most comfortable room.G: Good idea. Is the boss going to make a presentation, too?M: Yes, he wants to tell the clients about the history of our company.G: OK, let’s write the agenda. It’s this Friday, the 1st of December. What time does the meeting start?M: 10:00 am, and it should be finished by noon because the boss is going to take them out for lunch afterwards.G: No problem, that should be more enough time. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company. He usually takes about 10 minutes to do that.M: I think we should let the design people talk before the sales people, so that they can explain the products first.G: That’s a good idea. The customers need to know what they are going to buy first. After the presentations we should allow time for a discussion, in case the clientshave any question s. If they don’t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.M: Hey, this agenda looks good. I’ll go make copies for everyone.G: OK, don’t forget to make some extra copies to give the new clients and anyone else who for gets to bring theirs. Oh, one last thing, don’t forget to dress up for the meeting.M: I know. Thanks for all of your help.Part 4 video 1Gregory: Do you know why we are here? Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3.Amy: I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Chairperson: Bad news! I guess you’ve all seen last month’s sales figure for thelaptop X600.A: No, actually I haven’t.R: Me, neither.C: Oh, well, there’s a twenty-one percent drop from July.G Twenty-one percent? That’s a disaster! A: I suppose yo u’re going to blame my sales team.C: No. Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.R: Wait. Before we go on, can we have a look at these poor figures?C: Sorry, I’m not sure if I have… Ah, yes, I’ve got a few copies here. As you can see…A: Larry, I want you to know that it’s not my fault! My people have been working really hard to promote sales.C: Yes, yes, I know. But the fact is that the results are not good.R: Maybe we can change…A: You should trust your team! There are always ups and downs in sales!C: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?G: Er… Sorry, I don’t have anything prepared since I didn’t know…C: Oh, well…Part 6 Video 2Chairperson: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?Participants: Yes.C: Good. So you have seen from you memo the purpose of this meeting. Firstly, we need to figure out the reason for thedrop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3:00.Participants: OK. Uh-huh.C: Now, Amy, what do you think?Amy: Well, the re’s a lot more competition out there now.C: That’s true, but our prices are competitive.Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.C: Bur it’s not hard enough, Amy! They need something to give them a bit of a push.What about the bonus system? How many salespeople get bonuses now?A: Not many.C: Really? Why not?A: The sales quotas are pretty high. You have to make $60,000 in sales. That’s a lot. Most people average about $45,000.Gregory: Per month?A: Yes.R: Well, maybe we should lower our quotas. C: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…A: I don’t see the point. How’s that going to increase sales?C: Let him finish.R: Well, I think the quotas are just too high.Th e salespeople don’t think they can reach them so they don’t try. But, if someone is making, say, $45,000, and if the target is $50,000, then they’ll work just a little bit harder to reach $50,000.G: I see what you mean. And if they get ani ce bonus at $50,000 then they’ll work even harder the next month.C: Yes. You’ve got a good point! Let’s come up with a proposal for lower quotas.版权申明本文局部内容，包括文字、图片、以及设计等在网上搜集整理。

商务英语视听说2听力原文姜第一版新世纪【听力原文】：(Text 1)W: What’s new with you,Jack?M:Well,I met a really nice woman.We’ve been going out for three months and things look good now.(Text 2)M: When did you first find the door broken and things missing?W:After I got up,around 5:20.Then I called the police station.(Text 3)W: Pass me the flour,please.M:Which tin is it in?W:The one at the end of the shelf.It’s slightly smaller than the others.M:Oh,right.(Text 4)W:Do you know why George hasn’t come ye t?M:Yes.He was planning to come,but his wife’s father fell downsome stairs and they had to take him to a hospital.W:I’m sorry to hear that.(Text 5)W:Hi,Tony.How did your experiment go yesterday?M: Well,it wasn’t as easy as I had thought.I have to con tinue doing it tonight.(Text 6)M:Is that Ann?W:Yes.M:This is Mike.How are things with you?W:Oh,very well,but I’m very busy.M:Busy? But you’ve finished all your exams?W:Yes,but I have to help my little sister with her foreign language.M:How about coming out with me this evening?There’s a new film on.W:I’m afraid I can’t.A friend of mine is coming from the south and I have to go to the station to meet him.M:What a pity!How about the weekend then?W:No,I’ve arranged to go to an art exhi bition with my parents.M:What about next week sometime?W:Maybe.(Text 7)W:I hear there will be a football competition between all senior schools next month.Is that so?M:That’s true.W:Would you please go into some more details?M:Well,the competition will be held in our school and it will begin on August 11.The competition will last a whole week.W:Anything else?M:Yes,both the girls and boys competition will be held at the same time.The girls competition will be held in the morning and the boys competition will be held in the afternoon.W:Yes? Sounds exciting.M:We are both members of our school football team.We should be ready for it.W:Of course.It’s a long time since we had the last football competition last time.I’m really looking forward to anothercompetition.M:Me,too.(Text 8)W: Excuse me.I am from STM.We are carrying out a survey on the traffic in our city.Do you mind if I ask you some questions?M:No,not at all.Go ahead.W:Good,thanks.What do you do,sir?M:I am a teacher.I teach children French.W:Great.Do you live far from the school? I mean,how do you usually go to work?M:Well,mostly by car.But once in a while,I prefer to ride my bike.You know,I live quite far from the school,about 20 miles.And I have to spend about an hour riding to school.But it only takes me less than a quarter of an hour to drive my car,unless the traffic is very bad.W:I see.Does this happen often? I mean the bad traffic.M:Yes,sure! I often get stuck on the way,and the problem’s getting worse and worse.W:That’s all of my questions.Thank you very much.M:You are welcome.(Text 9)M: Customer service.Andney Grant speaking.How may I help you?W:I can’t believe this is happening.I called and ordered a 32?inch bag last Friday.But today I found that you sent me a 24?inch one.I was planning to use that bag during our vacation in Mexico,but it doesn’t seem possible any more because we will take off on Saturday.It’s only two days away.What am I supposed to do?M:I’m really sorry,madam. I’ll check right away.Would you please tell me your order number?W:It’s CE2938.M:Just a minute.I do apologize,madam.There did seem to be a mistake.I’ll have the corre ct size bag sent to you by overnight mail right away.It will arrive in time for your Saturday trip.Again I apologize for any inconvenience caused by our mistake.I promise it won’t happen again.W:OK.Well,thank you.M:Thank you,madam,for choosing Linch mail.I hope you willhave a wonderful vacation.(Text 10)I wasn’t too fond of the lecture classes of 400 students in my general course.Halfway through my second term when I was considering whether or not to come back in the fall,I went on the Internet and came across Americorp.Then I joined in an organization,and that’s what I did last school year.I worked on making roads,building a house,serving as a teacher’s assistant and working as a camp officer in several projects in South Carolina and Florida.It’s been a great experience,and I’ve almost learned more than what I could have in college since I didn’t really want to be at that school and wasn’t interested in my major anyway,I thought this was better for me.After 1,700 hours of service I received 4,750 dollars.I can use that to pay off the money I borrowed from the bank or for what is needed when I go back to school this fall at Columbus State in Ohio.Classes are smaller there and I’ll be majoring in German education.After working with the kids,now I know,I want to be a teacher.。