思科统一协作终端Jabber 产品介绍

Windows 版 Cisco Jabber 10.6 用户指南用户指南2忙闲状态2创建自定义选项卡14易用性14故障排除18Revised: May 6, 2015,用户指南忙闲状态创建个人状态消息您可以创建个人状态消息来替换默认的消息，并告知联系人您正在做什么，让人一目了然。

Cisco Jabber可为每种状态保存三个最新的个人状态消息。

您可以从主窗口的下拉列表中选择状态消息。

过程步骤 1将光标插入主窗口的状态消息字段中。

步骤 2输入个人状态消息。

步骤 3按键盘上的Enter键。

Cisco Jabber会显示您的个人状态消息。

联系人添加外部联系人通过Cisco Jabber，您可以添加来自聊天应用程序（如Google Talk或Microsoft Lync）的联系人。

此外，您还可以为没有IM地址的人员添加自定义联系人。

系统管理员必须启动此功能。

如果您不能添加外部联系人，请咨询系统管理员以获得帮助。

过程步骤 1选择文件>新建并选择要添加的联系人类型。

步骤 2输入联系人的电子邮件地址。

对于没有IM地址的自定义联系人，输入要使用的联系人详细信息。

步骤 3选择联系人组。

步骤 4选择添加。

2导入联系人列表您可以按XML 格式创建联系人列表，然后将其导入到Cisco Jabber 中。

过程步骤 1打开Cisco Jabber 主窗口。

步骤 2选择文件>导入联系人。

步骤 3浏览到联系人列表定义XML 文件的位置。

步骤 4选择联系人列表定义文件，然后选择打开。

Cisco Jabber 将从定义文件导入联系人。

联系人即会出现在您的联系人列表中。

联系人列表定义以下XML 片段展示了联系人列表定义文件的结构：<?xml version="1.0"encoding="utf-8"?><buddylist><group><gname>Group Name </gname><user><uname>IM Address </uname><fname>Display Name </fname></user></group></buddylist>下表说明了联系人列表定义文件中的元素：说明元素XML 声明。

Cisco Jabber14.0參數參考指南第一次發佈日期:2021年3月25日Americas HeadquartersCisco Systems,Inc.170West Tasman DriveSan Jose,CA95134-1706USATel:408526-4000800553-NETS(6387)Fax:408527-0883THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE.ALL STATEMENTS, INFORMATION,AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR ERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE.IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California,Berkeley(UCB)as part of UCB's public domain version of the UNIX operating system.All rights reserved.Copyright©1981,Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN,ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED“AS IS"WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES,EXPRESSED OR IMPLIED,INCLUDING,WITHOUT LIMITATION,THOSE OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING,USAGE,OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT,SPECIAL,CONSEQUENTIAL,OR INCIDENTAL DAMAGES,INCLUDING,WITHOUT LIMITATION,LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL,EVEN IF CISCO OR ITS SUPPLIERS HA VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Any Internet Protocol(IP)addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers.Any examples,command display output,network topology diagrams,and other figures included in the document are shown for illustrative purposes only.Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.All printed copies and duplicate soft copies of this document are considered uncontrolled.See the current online version for the latest version.Cisco has more than200offices worldwide.Addresses and phone numbers are listed on the Cisco website at /go/offices.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S.and other countries.To view a list of Cisco trademarks,go to this URL:https:///c/en/us/about/legal/trademarks.html.Third-party trademarks mentioned are the property of their respective owners.The use of the word partner does not imply a partnership relationship between Cisco and any other company.(1721R)©2021Cisco Systems,Inc.版權所有。

下载安装与登录步骤：1、在应用市场里搜索Cisco Jabber并下载安装。

2、手机/iPad连接网络并打开Jabber。

3、从管理员处获得的账号、密码。

4、输入账号密码，按提示操作（可能提示验证证书，一直点击继续即可）。

图1 Jabber主界面（联系人窗口）图2 Jabber菜单栏①头像（菜单栏按钮）②搜索或呼叫图标③联系人分组④联系人窗口⑤聊天窗口⑥呼叫窗口⑦添加图标⑧更多（…）⑨状态消息⑩会议⑪公司联系人⑫修改密码○13设置○14账户○15注销登录发起呼叫1、在联系人列表中找到要呼叫的联系人，或点击搜索或呼叫栏搜索，点击进入聊天窗口。

2、点击右上角图标即可呼叫该联系人；也可点击聊天窗口的“+”/电话呼叫发起呼叫。

呼叫控制在正在进行的视频通话中，轻触屏幕可以调用如下呼叫控制：⚫ 静音/取消静音⚫ 停止本地视频录制与传输 ⚫ 呼叫键盘⚫ 更多（保留、转接、会议、驻留、显示呼叫统计数据） ⚫ 挂断通话发起会议/群聊⚫ 轻触更多（…）图标，即可发起群聊。

⚫ 在聊天窗口，轻触“+”，搜索添加参与者，输入群聊主题，点击发起群聊。

⚫ 在正在进行的通话中，点击更多/会议，搜索联系人，即可添加该联系人进入会议。

呼叫保持通话正在进行时，轻触屏幕，点击更多/保留。

呼叫合并如果想把正在保持的通话添加进正在进行的通话，则轻触屏幕，轻触更多/合并，或按合并按钮。

聊天选项在聊天中，您可以： ⚫ 电话呼叫⚫ 临时拍照、摄像，并发送 ⚫ 发送本地图片 ⚫ 发送本地视频⚫ 发送缓冲文件(需外接云盘) ⚫ 添加参与者添加联系人/创建群组/个人收藏点击主界面右上角添加图标，即可添加联系人/创建群组/个人收藏。

呼叫转接点击左上角的头像（菜单栏按钮），点击设置，找到呼叫前转选项，即可设置呼叫转移的号码。

其他设置点击左上角的菜单图标，点击设置，即可进行以下设置：⚫ 声音、振动、状态、显示 ⚫ 自定义选项卡、缓冲文件 ⚫ 音频和视频、呼叫选项、呼叫前转协作云呼叫规则说明注：企业租户：此处指购买城云相关音、视频产品及服务的企业；使用范围：此拨号规则适用于城云HCS平台产品，包括移动宝、电话宝、桌面宝、会议宝、总裁宝等。

思科统一协作终端Jabber 产品介绍•Cisco Jabber Introduction •Product Overview/Roadmap Cisco Jabber for MacCisco Jabber for WindowsCisco Jabber for Mobile •Cisco Jabber for EveryonePC & MAC Android & iOS Tablets Smart PhonesAcross all DevicesAny Time and Place统一协作终端•在线状态& 即时消息•语音, 视频, 语音信箱•桌面共享, 多点会议灵活部署方式，跨多平台支持•个人电脑, 平板电脑, 智能手机•企业自建，云端部署•与Microsoft LDAP/ Office 无缝集成Cisco JabberCall Control: SIP •Unified Communications Manager (CUCM)•Video Communication Server (VCS)Presence & IM: XMPP•Unified Presence•WebEx Connect service(SaaS)Meetings, Conferencing•WebEx (SaaS)•TelePresence MCUVoice Messaging•Unity Connection部署方式On Premise CloudCUCMVisual VoicemailWebexMicrosoft Desktop Integration增强功能AuthenticationIM / Chat ServicePresence Service Contact Service基础功能AuthenticationVoice Video•思科Jabber 可根据客户需求提供以下三种部署方式Jabber 企业自建Jabber云部署Jabber混合部署WebexIM & PresenceService•所有客户端连接到Webex云端•由Webex管理员进行用户配置•提供在线状态与即时消息功能•联系人及目录管理由Webex管理CiscoJabber forWindowsCUPS•用户由企业自建•用户配置由CUCM 与CUPS 共同提供与维护•在线状态与即时信息由CUPS 提供•联系人由AD 提供•可支持CUCM 7.1(4) 至8.6(1)DirectoryServiceCisco Jabber for WindowsCUCM Node Users, Contacts LicensingCisco Jabber forWindowsCUCM Node Users, Contacts LicensingPresence Node IM &Presence•用户由企业自建•全新部署模型•用户配置由CUCM 与提供与维护•联系人列表可由CUCM 提供思科Jabber可根据软件功能提供以下两种版本●基础版：只提供在线状态、即时消息、联系人管理等功能●增强版：除基础功能以外，可选择增加语音、视频、语音信箱、网真、Webex、多点会议等功能Unity Connection MCU WebExMeetingCUCM 7.1.2+增强版可选配以下UC 套件CUPS 8.6.4+ TP Server1.Some features require Blackberry MVS2.WebEx iPad & iPhone application includes 2-way video3.Windows in Q2, Mac in 2H CY12PCWin Mac OSSmart PhoneiPhone Android Blackberry NokiaTabletCius iPad语音视频网络会议状态,即时消息语音留言Q2 20122H 20121Q2 2012Q2 2012Q2 2012WebSDK, Plug-inQ2 201232H 2012222H 2012•第一款思科Jabber桌面产品•由CUPC7.1迁移而来•保证Mac用户体验•标准在线状态/即时消息功能•与其它思科UC功能模块紧密结合•与Mac OS 应用系统紧密结合•最新版本: 8.6(3)•下一版本可支持视频功能•语音提醒集成•可由众多Mac程序发起一键呼叫功能•地址簿集成•聊天过程中功能强大的文字编辑功能Jabber for WindowsCisco WebexConnectCisco UnifiedInfrastructureServicesCisco UCIntegrationfor MicrosoftCiscoJabber CiscoQuad PhoneJabber SDKCisco UCIntegrationfor RTXIM/Chat PresenceVoice mailWeb Conferencing在客户应用系统中集成思科UC功能Voice Video即时消息联系人管理在线状态用户认证与管理Cisco JabberFor Window企业级语音商用视频媒体感知网络桌面共享可视化语音信箱视频会议应用系统集成Cisco Jabber for WindowsUsers& LicensingIM &Presence•采用企业自建模式•由用户提供CUCM & CUP 服务器•CUPS 服务器提供在线状态与即时信息功能•由AD 服务器提供使用Jabber 的最终用户•支持CUCM 7.1(2) 至8.6(2)Directory ServiceOn PremIM Only Full UC 25,000 Usersper server15,000Usersper server75,000usersper cluster45,000userper clusterInstant Messaging/ Group ChatUser Management & AuthenticationEnterprise Call ControlBusiness VideoMediaNetWeb/Desktop CollaborationVisual VoicemailConferencingApp Integration (MS Office)Contact SearchRich Presence在线状态与即时消息•标准XMPP状态协议•查看联系人状态•自定义状态•联系人智能搜索•搜索栏直接拨号•即时消息加密传输•可增加多人即时消息•文件传送、消息记录保留•即时消息提升至语音、视频由IM 提升至语音、视频当前通话动画功能文件传输格式多人消息屏幕截取联系人搜索•多方通信•拖拽式增加联系人•由IM 提升至多点语音、视频会议多方会话参加者由IM 提升至语音、视频多方沟通•基于标准的在线状态与即时消息联盟•支持2种状态协议XMPPSIP/SIMPLE•可与Microsoft OCS 共享在线状态•可与Google talk / AOL 共享在线状态企业与企业间/企业与个人/ 企业与运营商Instant Messaging/ Group Chat ContactSearchRichPresenceUser Management& Authentication EnterpriseCall ControlBusinessVideoMediaNetWeb/DesktopCollaborationVisualVoicemailConferencingApp Integration(MS Office)联系人搜索Jabber for windows 有3种方式提供用户及联系人信息EDI: 缺省使用企业AD 目录（LDAP)方式UDS: CUCM 8.6(2)+ 之后可提供用户管理可应用于用户无AD 环境Webex: 由WebEx 云端提供（云部署方式）用户PC 必须加入到域, 用户拥有合法AD 帐号1. Workstationdiscovered DC/GCusing DNS SRV3. Client authenticatedusing existingdomain authentication 2. Client uses EDIto connect todirectory从AD目录自动发现用户，用于模糊查询US-ORG EU-ORG AP-ORGSync & AuthSync& AuthLDAPServer•客户端通过CUCM 进行目录搜索•CUCM 8.6(2)+ 支持•可脱离AD 域环境•支持CUCM Cluster部署Client resolves contact lookups against UDSDirectory SourceSyncCUCM ClustersResolve“ssmith@” “Steve Smith”“555-444-1012”“(1)555-444-1012”“+15554441012”XML CNF1) Client checksUC Manger TFTPfor custom config2) Client connectsto LDAP serverAdmin createdcustom XML fileCustomConfigJabber-config.xml<?xml version="1.0" encoding="utf-8"?><config version="1.0"><Directory><DirectoryServerType>EDI</DirectoryServerType><PrimaryServerName>b</PrimaryServerName><ServerPort1>389</ServerPort1></Directory></config>CUPS可通过EDI/UDS方式管理联系人信息Jabber-config.xml通过定义Jabber-config.xml 确认(UDS/EDI)客户定制化：如联系人照片、自定义URL嵌入CUCM7.x/ 8.x TFTPFile downloadCUCM9.0Directory ServiceprofileService Profile 可用于CUCM 9.0, 制定目录模式及其它客户化配置Instant Messaging/ Group Chat ContactSearchRichPresenceUser Management& Authentication EnterpriseCall ControlBusinessVideoMediaNetWeb/DesktopCollaborationVisualVoicemailConferencingApp Integration(MS Office)视频•统一的语音和视频呼叫控制平台•互通性, 支持行业标准协议(H.264)•针对每个参会者的最优化视频体验•从任意地点参加视频会议•行业领先的视频引擎•视频引擎采用Tandberg Movi PVE视频引擎•H.264 AVC标准视频编码•可与高清视频系统、网真系统互联互通•标准音频标码(G.711a/u, G.722.1, G.729a)•Cisco ClearPath技术提供视频速率匹配调整更好支持网络丢包与拥塞•支持从QCIF 至720p/30高清视频格式缺省以720p格式传送与接收管理员设定PC CPU 性能本地镜头能力本地灯光条件远端视频能力集H.264CUCM 呼叫控制Jabber for iPadinto TelePresence TelePresence intoJabber for WindowsJabber Video for TelePresence(formerly Movi)Common Video Technology FoundationDedicated Client for TelePresence-only Cisco JabberHD Video on PC, MacPresence, IM, Voice (softphone), HD Video, Desktop Share & Conferencing, Voice MessagingAll-in-one UC Client Cisco UC CustomerDNS•Leverages Cisco proven video architecture with VCS and VCS Expressway to enable secure internal andexternal video callingCisco Jabber Video looks like any other external business partner•B2B reachability leverages DNSEach company register’s their DNS srv records for URI dialing•Secure encrypted signaling and media transport over Internet• provides client registration and provisioning, software distribution, call control, andcall routing.•Extensive configuration guides for the "Enterprise" to configure connections to /en/US/products/ps11337/products_installation_and_configuration_guides_list.htmlsteve.office.ex90@InternetVCSVCS ExpresswayFWFWalice@Conference Resourcesteve.office.ex90@ VCS-C VCS-EEndpoint register with VCS-CCalls alice@ DNS replies with IP address of SBCForward SIP Invite to using IP address recieved via DNSSends SIP 200 OK DNS server DNSserverEndpoint register with DNS Hierarchyalice@•Company A is responsible forregistering their srv records with DNSInstant Messaging/ Group Chat ContactSearchRichPresenceUser Management& Authentication EnterpriseCall ControlBusinessVideoMediaNetWeb/DesktopCollaborationVisualVoicemailConferencingApp Integration(MS Office)桌面共享及Webex集成视频双流(BFCP)•标准视频双流协议•可与网真视频终端双向双流•CUCM 最底版本为8.6.1•语音、视频连通状态下方可发起双流WebEx桌面共享•只能部署在云架构模式•双向桌面共享与控制•桌面共享以视频双流形式发出•连通状态下发起•支持多点会议MCU 收发双流Jabber ClientsPersonal Telepresence融入式网真系统MCU第三方SIP视频终端•支持云端部署方式•桌面共享与控制•即时消息时发起桌面共享Requires WebEx IMservice so noavailable for CUP IMUsers•支持云端部署模式•Jabber客户端直接发起Webex会议•创建即时Webex会议•会议提醒Instant Messaging/ Group Chat ContactSearchRichPresenceUser Management& Authentication EnterpriseCall ControlBusinessVideoMediaNetWeb/DesktopCollaborationVisualVoicemailConferencingApp Integration(MS Office) Microsoft 集成•支持版本Microsoft Office 2007Microsoft Office 2010•功能单人即时消息群组即时消息语音、视频会议可从两种通信录发起聊天、语音、视频：企业通信录、个人通讯录联系人状态由CUPS 或Webex提供聊天语音/视频在线状态Feature Cloud Model On Prem(UC7/8)On Prem(UC9) Primary User Admin OrgAdmin CUCM/CUP CUCMIM& Presence Cisco CollaborationCloudCUP 8.x CUCM IM&PPrimary Contact Source Cisco CollaborationCloudActive DirectoryActive Directory orUDSOffice Integration Office 2007/2010Office 2007/2010Office 2007/2010 Voice/Video CallcontrolCUCM CUCM CUCM Video desktop share CUCM CUCM CUCMWebEx desktop share Cisco CollaborationCloud----WebEx Meetings Cisco CollaborationCloudQ2CY12Q2CY12Outlook Calendar/ WebEx Meetings Connect Cloud/MS OutlookQ2CY12Q2CY12Voicemail Unity Connection Unity Connection Unity Connection。

For all subsequent logins, only your SU username (without “For on campus extensions, you can simply dial the extension number and press the green phone button to call. For all outside calls, dial the area code and phone number only. Dialing “9” for an outside line or “1” for long distance should not be used. Jabber will add a “1”If you would like to accept the call, click accept and Jabber will open this call in a separate call window.Holds the call the same as your desk phone, allowing you to click resume at any time to continue the call.TransferAllows you to enter an extension or outside number to transfer the caller. After entering the desired number, press the green phone button to initiate the transfer or the cancel button to continue the call without transferring. Follow the “Make a Call, Step 3” instructions when entering a number.ConferenceExtends the call window on the right to allow you to invite other callers to the call. Follow the “Make a Call, Step 3” instructions when adding a number to the call.Mute & VideoNote: If you are on the call but have navigated away from the call window, Jabber will place a mini-control bar above all other applications to allow you to end the call, mute your line, or return to the call window.Connect to a DeviceConnect to a Device, located at the bottom of the Navigation Pane covered with a red “X” is a feature that will not be available in Seattle University’s version of Jabber.My Profile and SettingsThe meeple icon at the top allows you access to set your preferred settings for Jabber on your system (Audio, Video, Notifications, Appearance, etc) as well as Sign Out of Jabber.CallsCalls, represented by a phone icon, will show you your call history including received, placed and missed calls. These will all include the date and timestamp of the occurrence. MeetingsThe calendar icon displays meeting and appointment entries from your Seattle University Outlook calendar if Outlook is open/active on the remote computer at that time. This feature•You can Call Back the number, Mark as unread, or Delete via the “…” button, or ellipsis. •You can Forward the voicemail directly to another Seattle University voicemail (does not call the number) and leave the recipient your own voice intro to the forwarded voicemail.You can type a name or number into the search bar to pull up who you are trying to reach.Be advised that:the Jabber application does not have access to the Seattle University Global phone or email list. If you enter a name or a phone number in the Jabber Search or Call bar, the results are limited to your saved Outlook “Contacts” or previously email contacts.the contact must have a phone number attached to their Outlook profile to place a call to them.Updated 4/17/2020Docking JabberIf you close the main Jabber application window, Jabber is still online but in a docked version on the side of your screen.The docked Jabber can be moved around the edge of your screen by clicking and holding your mouse to reposition it where desired.Hovering over the icon will expand it for access to the Search or Call bar, Calls, or Voicemail.Clicking on the Jabber icon itself will reopen the main Jabber Application window.。

JABBER FOR IPHONE - INSTALLATION & USER GUIDE INTRODUCTIONJabber allows you to connect and collaborate with your CSUN colleagues via softphone, using your iPhone. This guide provides iPhone instructions for both CSUN owned devices and personal devices.Note: Before you install this software you must complete the Jabber Request Form and you must be connected to CSUN’s GlobalProtect VPN.INSTALLING JABBER ON YOUR CSUN-OWNED OR PERSONAL iPHONE DEVICE1. From the App Store, Search for Cisco Jabber, and then select the Install button.2. A pop-up screen displays, “Jabber would like to access your Contacts”, Select Don’t Allow orOK. If you select OK, your contacts will be populated.3. A pop-up screen displays, “Would you like to use Jabber with Siri?” Select Don’t Allow or OK.4. A pop-up screen displays, “Jabber would like to send you notifications”. Select Don’t Allowor Allow.5. When all the pop-ups have been addressed, select the Accept button to continue.6. A tutorial displays. Swipe to view tutorial. Select Get Started Now when ready.7. A pop-up screen displays, “Jabber would like to access the microphone”. Select Don’t Allowor OK.8. Enter your CSUN email address, and then select Continue.9. Enter your CSUN Username and Password, and then select Login.10. A pop-up screen displays, “Certificate Not Valid”. Select the Accept button.11. A second pop-up screen displays, “Certificate Not Valid”. Select the Accept button.12. A Jabber Notifications screen displays. Select OK.13. A pop-up screen displays for Self-Management and Account Information. Select Done.14. The Contacts screen displays.15. Jabber is ready for use. For instructions on how to use Jabber, see the section titled UsingJabber.USING JABBERYou must be on CSUN’s GlobalProtect VPN to receive and make calls with Jabber.Note: Jabber should not be used to make calls to 911.How to Make a Phone Call1. Tap the Jabber icon to launch Jabber.2. Select Calls from the bottom of the screen.3. Click on the Dialpad icon and dial the number.a. For CSUN internal numbers, use the 4-digit extension.b. For external numbers, use 9+1+phone number.To Make a Call from Your Contacts1. To make a call from your contacts, Tap Contacts.2. Tap on the contact’s name.3. Tap on the Call icon.4. The phone will dial the contact.To Hang Up On a Call1. To hang up on the call, tap the red circle with white X.How to Receive a Phone Call1. When a call comes in, a pop-up Jabber screen displays.2. Select the ACCEPT button to accept the call. Select the DECLINE button to send the call tocampus voicemail.NEED HELP?Contact the IT Help Center by phone (818-677-1400), online at () or in person in (Oviatt Library, First Floor, Learning Commons).。