速卖通新手卖家-基础客户服务邮件模板
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速卖通客户营销邮件怎么写速卖通邮件营销可以分为很多种一种是当买家未付款时发送的催付邮件,此类邮件主要是为了提升提高付费率,缩短账期还有一种是在买家等待时长过长发送的通知邮件,此类邮件主要是为了降低纠纷率速卖通邮件营销成本较于其他营销方式要低的多,甚至是零成本,但是其带来的收益是显著的。
以催付邮件为例:我的第催付邮件是在买家未付款时间达到24小时后发送。
原文:HelloFoutunately,very pleased to inform you that you have purchased this product are participatingin the promotion,to be fair,we decided to give you same discount……Cutomers Service大意就是告诉对方,老铁,咱们在你犹豫的这段时间里,价格又有新的优惠了,咱们中国人杠杠的,有这样的好事怎么能不告诉你呢?快来买吧,快来成为我的成交额吧,快来帮我去库存吧。
两封催付邮件的间隔中,我少发了13745封邮件,这并不是说我漏发或者忘记发什么的,因为这都是软件自动发送的,其中肯定是有少部分已经取消了订单,但是大多数都是已经成功付款,不再需要发送催付邮件了。
如果你实在不知道怎么进行邮件营销,可以用旺销王这个辅助软件,我就用旺销王一年多了,销售额和利润都涨了很多。
速卖通如何编辑邮件告知买家店铺的打折活动营销内容怎么写,各路大1输入公司提供的账号和密码,点击登入2在速卖通卖家后台中选择“营销活动”3接着在“营销活动”中我们选择“全店铺打折”4然后点击“营销分组设置”,如果店铺已经设置好了,就跳过5在营销分组里我们按图中所示,先“新建分组”,然后命名好组名,接着点击“组内产品管理”6在“组内产品”管理中我们点击“添加产品”7然后弹出添加产品框,我们将需要分到该新组的产品选择,接着直接点击确定就可以添加到该新组中8接着我们返回“营销活动”中的全店铺打折,点击“创建活动”9将“活动的基本信息”和“活动商品及促销规则”中的内容填写完整,这里需要注意的是时间只能是设置24小时之后的活动,这样我们的店铺营销活动就设置好了。
速卖通营销邮件范文
尊敬的用户,
感谢您对我们的产品表达了浓厚的兴趣。
我们是一家专注于速卖通运营和营销的公司,为全球卖家提供一站式的解决方案。
我们的产品从需求分析、产品选品、店铺搭建、海外仓储、增值服务等多个方面为您提供最优质的服务。
通过我们的专业团队和丰富的经验,您可以获得以下优势:
1. 市场分析:我们将根据您的产品特性和市场需求,为您提供详细的市场分析报告,帮助您了解竞争对手和潜在目标客户。
2. 产品选品:我们会根据市场需求和竞争状况,协助您选择最适合的产品,并提供供货渠道,保证您的产品来源和质量。
3. 店铺搭建与优化:我们将帮助您搭建专业且符合速卖通规范的店铺,同时优化店铺设置和产品布局,提升店铺曝光率和销售转化率。
4. 海外仓储与物流:我们与多家国际物流公司合作,为您提供海外仓储和物流服务,大大缩短产品送达时间,提高客户满意度。
5. 增值服务:我们提供包括产品拍摄、广告推广、客户服务等一系列增值服务,帮助您打造品牌形象和提升销售业绩。
我们相信,通过我们的专业团队和多年的经验,我们能够为您提供最适合的速卖通营销解决方案,帮助您实现销售增长和业务扩展的目标。
希望能有机会与您进一步沟通,解答您关于速卖通营销的疑问,并为您量身定制适合您的营销计划。
期待与您合作,共创双赢!
谢谢!
祝好!
速卖通营销团队。
在产品发货后,告知买家相关货运信息:Hello LushkinIt's a pleasure to tell that the postman just picked up your item from our warehouse. It's by CPAM, 25-30 working days to arrive.Tracking number is:RB800790711CNTracking web is:/index_en.shtmlYou can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking itand send message to you when there is any delay in shipping.We warmly welcome your feedback.Thanks and Best Regard您好先生/女士非常高兴的告知您,邮递员刚刚取走您所买的产品。
您的产品将通过EMS的方式,在7个工作日后到达您那里。
物流单号为:***********,物流查询地址:*****物流信息更新到网页上需要1-2个工作日,我们会实时查看物流信息,如果由于物流出现耽搁,我们会及时的告知您。
期待您的回馈!网站评语:告知买家产品已经发货,并给买家一个初步的交易等待时间区间。
如果使用小包或碰到物流堵塞的意外,也可以在这封邮件告知买家,做好产品延迟到达的心理准备。
货物到达海关后,提醒货运相关进展:Hello Sir/MadamThis is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number:************. You can check it from web: ***************.You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.Best Wishes.您好先生/女士我是**。
速卖通营销邮件范文_速卖通如何向客户发送营销邮件速卖通如何向客户发送营销邮件,发送营销邮件有哪些方法?下面给大家介绍关于速卖通营销邮件范文的相关资料,希望对您有所帮助。
速卖通营销邮件范文一一、站内优化和营销营销方案二、站外引流和推广一、站内优化和营销A. 站内优化,主要分为以下几点:1. 分类,我们现有的分类划分特别细致,但同时不够清晰,不利于顾客搜索和点击,可参考速卖通自然搜索第一页卖家的分类,按照车型进行划分。
2. 标题,可按照SEO站内优化的原理,把更多关键词融入标题中3. 产品关键词,可以在后台重新编辑产品关键词。
4. 产品详细图的处理,在现有资源的前提下,把重点推广的产品的详细图做一下,参照速卖通搜索在第一页显示的商城的,详细图应该展示DVD使用时的各个界面。
B. 站内营销,主要有以下几种方式:1. 挑选一部分产品做打折促销,这样可以提高商铺的排名,增加曝光率,也会推进商铺其他产品的销售。
2. 挑选热卖产品做免邮,这也是促销方式的一种3. 运用上速卖通本身的营销方式,后台有介绍。
这个很重要。
4. 速卖通后台可以开一些收费才能看得到的功能,比如该平台的热卖产品,便于我们做产品调研和营销。
5. 多上一些金额小,热卖的产品,产生更多订单,同时可以通过给顾客赠送礼品或打折的方式,让顾客多留正评,提高商铺星级,这个对在速卖通首页曝光很重要。
二、站外引流和推广1. 寻找汽车配件类的论坛和网站,通过购买Banner或论坛合作的方式来引流。
2.通过VK,Facebook, Twitter, Google+等社交媒体等引流和营销。
备注:通过对速卖通做的好的卖家的分析以及我们后台显示的数据来看,我们的曝光量和我们的订单是不成正比的,个人建议,应把主要精力放在站内优化和运用好速卖通平台自身的营销方式上。
速卖通营销邮件范文二已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时,一般可以分为四个步骤:跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
客户沟通邮件模版提醒买家付款:Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer;Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺,询问产品信息时:重点:跟买家初次打招呼,要亲切、自然并表示出你的热情。
速卖通营销邮件范文_速卖通如何向客户发送营销邮件(2)速卖通营销邮件范文三催促下单,库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货 (out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you someother items which are of the same style. We hope you like them as well. You can click on the following link to check them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意,因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
速卖通营销邮件范文_速卖通如何向客户发送营销邮件(精选3篇)速卖通营销邮件范文_速卖通如何向客户发送营销邮件篇1 已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时,一般可以分为四个步骤:跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例:1、当买家光顾你店铺, 询问产品信息时:重点:跟买家初次打招呼,要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚,范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中,通知买家去参看物流情况时,可参考:The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon aspossible. If you have any questions, please feel free to contact me.4、当完成交易,您表示感谢,并希望他下次能够再次回头时,可参考:Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验,可给买家推荐自己热销的产品。
速卖通客户感谢信尊敬的客户,非常感谢您选择购买我们的产品,并给予我们宝贵的支持和信任。
作为一名作家,我深感荣幸能够与您建立起这样一种合作关系,我衷心希望我们的产品能够满足您的需求,为您带来更多的便利和快乐。
首先,我想向您表达我的谢意。
感谢您在过去的一年里对我们产品的持续支持和信赖。
正是因为您的支持,我们的产品在市场上取得了巨大的成功。
根据我们的销售数据显示,您在过去一年内共购买了我们的产品100次,总金额达到5000美元。
这个数字让我们深感欣慰,也让我们更加坚定了提供优质产品和服务的决心。
在过去的一年里,我们不断努力提升产品的质量和性能,以满足客户的需求。
我们积极采纳客户的反馈意见,并进行了一系列的改进和创新。
例如,根据您的建议,我们对产品的外观进行了重新设计,使其更加美观大方;同时,我们还增加了产品的功能,提升了性能和使用体验。
这些改进得到了广大客户的认可和好评,也为我们赢得了更多的市场份额。
除了产品的改进,我们还在售后服务方面进行了全面升级。
我们成立了专门的客户服务团队,为客户提供更加便捷和高效的售后支持。
无论您在使用产品过程中遇到任何问题,我们的客户服务团队都会第一时间给予解答和帮助。
根据我们的客户满意度调查数据显示,我们的售后服务得到了98%的客户满意度评价,这是我们非常自豪的成绩。
在未来的日子里,我们将继续努力,不断提升产品质量和服务水平,以满足客户的需求。
我们将继续关注客户的反馈意见,并积极采纳改进措施,以确保我们的产品始终处于行业的领先地位。
我们也将不断拓展产品线,推出更多新的产品,以满足不同客户的需求。
最后,再次感谢您对我们的支持和信任。
我们将一如既往地致力于为您提供更好的产品和服务,与您一同成长和进步。
如果您有任何问题或建议,请随时与我们联系。
祝愿您和您的家人身体健康、工作顺利、生活幸福!再次感谢您的支持!此致敬礼(您的名字)。
速卖通感谢信模板(文章一):速卖通服务回复模板下单已付款Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的Dear friend, Thank you for your support. We had sent out your order Please trace it by on It always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯客户Dear friend, Thank you for your support. We had sent out your order no. Please trace it by on It always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolvethe problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯仓Dear friend, Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse. Please trace it by on 缺货取消Hi, Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Hi dear I;m sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Dear friend, Thank you for your reply. Would you please choose the other cause to cancel the order? We knew it is our fault. But please offer us the big favor. We will offer you some discount in your new order. Hope you can forgive us and change the cause. Please check here: ://help.aliexpress/topquestions/cancel_order. Nice day^ Dear friends, Thank you for your order. But it seems that the order had not still pay it. If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after, We will deal with the order and shipment public as soon as possible. Thank you! Best Regards(2)、客人未付款邮件(针对无等级买家,客人可能不会付款)亲爱的X, 我们感谢你从我们这里购买。