新东方商务口语

商务英语必备口语对话想学一些常用的商务英语口语吗?下面店铺为大家带来商务英语必备口语对话，欢迎大家学习!商务英语必备口语对话1：询盘问价A: We are interested in some precision machine tools. We have some inquires on hand.A:我们对一些精密机床很感兴趣，我手头有些询价。

B： That's fine. We can supply all kinds of precision machine tools. Our products are much admired in the world market and enjoy a wide acceptance in modern industry.B:太好了!我们能供应各种精密机床，我们的产品在世界市场上是很受欢迎的,在现代工业中也被广泛应用。

A：Can I have a look at your catalogue and the corresponding technical data?A:我能看一看你们的样本目录和有关技术资料吗?B:Why，of course. Here are some that will show you our latest development. You may select which ever you need.B:当然可以。

这是些有关我们最新技术发展情况的样本，从中可选择你需要的产品。

A:I think our users have the impression that your prices are always much too high, compared with those of other supplies.A:我想我们的用户认为你们的价格与其他供应商所出的价格相比，太高了。

B ：Excuse me. It’s true that our products do cost slightly more than the other makers, but Ifs only due to our technological superiority.B:请原谅，我们的产品是由于具有髙技术性能而比其他厂家的产品贵一点。

BEC中级考试词汇必备Aabroad adv. 在国外，出国，广泛流传absence n. 缺席，离开absent adj. 不在，不参与absenteeism n. 〔经常性〕旷工，旷职absorb v. 吸收，减轻〔冲击、困难等〕作用或影响abstract n. 摘要access n. 接近〔或进入〕的时机，享用权v. 获得使用计算机数据库的权利accommodation n. 设施，住宿account n. 会计帐目accountancy n. 会计工作accountant n. 会计accounts n. 往来帐目account for 解释，说明account executive n. 〔广告公司〕客户经理*accruals n. 增值，应计achieve v. 获得或到达，实现，完成acknowledge v. 成认，告知已收到〔某物〕，成认某人acquire v. 获得，得到*acquisition n. 收购，被收购的公司或股份acting adj. 代理的activity n. 业务类型actual adj. 实在的，实际的，确实的adapt v. 修改，适应adjust v. 整理，使适应administration n. 实施，经营，行政administer v. 管理，实施adopt v. 采纳，批准，挑选某人作候选人advertise v. 公布，做广告ad n. 做广告，登广告advertisement n. 出公告，做广告advertising n. 广告业after-sales service n. 售后效劳agenda n. 议事日程agent n. 代理人，经纪人allocate v. 分配，配给amalgamation n. 合并，重组ambition n. 强烈的欲望，野心*amortise v. 摊还analyse v 分析，研究analysis n. 分析，分析结果的报告analyst n. 分析家，化验员annual adj. 每年的，按年度计算的annual general meeting 〔AGM〕股东年会anticipate v. 期望anticipated adj. 期待的appeal n. 吸引力apply v. 申请，请求；应用，运用applicant n. 申请人application n. 申请，施用，实施appointee n. 被任命人appraisal n. 估量，估价appreciate v. 赏识，体谅，增值*appropriate v. 拨出〔款项〕approve v. 赞成，同意，批准aptitude n. 天资，才能*arbitrage n. 套利arbitration n. 仲裁*arrears n. 欠帐assemble v. 收集，集合assembly-line n. 装配线，流水作业线assess v. 评定，估价asset n. 资产current asset n. 流动资产fixed asset n. 固定资产frozen asset n. 冻结资产intangible assets n. 无形资产liquid assets n. 速动资产tangible assets n. 有形资产assist v. 援助，协助，出席audit n. 查账，审计automate v. 使某事物自动操作average n. 平均，平均水准awareness n. 意识；警觉Bbacking n. 财务支持，赞助backhander n. 贿赂*backlog n. 积压〔工作或订货〕bad debt 死账〔无法收回的欠款〕balance n. 收支差额，余额balance of payments n. 贸易支付差额balance sheet n. 资产负债表bankrupt adj. 破产的bankruptcy n. 破产bank statement n. 银行结算清单〔给帐户的〕，银行对账单bar chart n. 条形图，柱状图bargain v. 谈判，讲价base n. 基地，根据地batch n. 一批，一组，一群batch production 批量生产bear market n. 熊市beat v. 超过，胜过behave v. 表现，运转behaviour n. 举止，行为，运转情况below-the-line advertising 线下广告，尚未被付款的广告benchmark n. 衡量标准benefit n. 利益，补助金，保险金得益fringe benefits n. 附加福利sickness benefit n. 疾病补助费bid n. 出价，投标takeover bid n. 盘进〔一个公司〕的出价bill n. 账单，票据billboard n. 〔路边〕广告牌，招贴板black adj. 违法的in the black 有盈余，贷方black list 黑名单，制止贸易的〔货物、公司及个人〕名单black Monday n. 黑色星期一，指1987年10月国际股票市场崩溃的日子blue chips n. 蓝筹股，绩优股blue-collar adj. 蓝领〔工人〕的Board of Directors n. 董事会Bond n. 债券bonus n. 津贴，红利books n. 公司帐目book value n. 账面价值，〔公司或股票〕净值bookkeeper n. 簿记员，记帐人boom n. 繁荣，暴涨boost v. 提高，增加，宣扬bottleneck n. 瓶颈，窄路，阻碍bottom adj. 最后的，根本的v. 到达底部，建立根底 bounce v. 支票因签发人无钱而遭拒付并退回brainstorm n./v. 点子会议，献计献策, 头脑风暴branch n. 分支，分部 brand n. 商标，品牌brand leader n. 占市场最大份额的品牌，名牌brand loyalty n. 〔消费者〕对品牌的忠实break even v. 收支相抵，不亏不盈break even point 收支相抵点, 盈亏平衡点breakthrough n. 突破brief n. 摘要 brochure n. 小册子 broker n. 经纪人，代理人bull market 牛市 budget n. 预算 bulk n. 大量〔货物〕 adj. 大量的bust adj. 破了产的 buyout n. 买下全部产权CCAD(=Computer Aided Design) n. 计算机辅助设计 call n. 打call on v. 呼吁，约请，拜访campaign n. 战役，运动 candidate n. 求职者，候选人 canteen n. 食堂canvass v. 征求意见，劝说 capacity n. 生产额，〔最大〕产量 caption n. 照片或图片下的简短说明 capital n. 资本，资金 capture v. 赢得 cash n. 现金，现付款 v. 兑现cash flow n. 现金流量case study n. 案例分析catalogue n. 目录，产品目录 catastrophe n. 大灾难，大祸 CEO n. Chief Executive Officer 〔美〕总经理chain n. 连锁店challenger n. 挑战者channel n. (商品流通的)渠道charge n. 使承当，要〔价〕，把……记入〔账册等〕chart n. 图表checkout n. 付款台chief adj. 主要的，首席的，总的CIF, c.i.f. 本钱保险费加运费circular n. 传阅的小册子〔传单等〕circulate v. 传阅claim n./v. 要求，索赔client n. 委托人，顾客cold adj. 没人找上门来的，生意清淡的commercialise v. 使商品化commission n. 佣金*commitment n. 承诺commodity n. 商品，货物company n. 公司limited (liability) company (ltd.)股份public limited company (plc) n. 股票上市公司compensate v. 补偿，酬谢compensation n. 补偿，酬金compete v. 比赛，竞争competition n. 比赛，竞争competitor n. 竞争者，对手competitive adj. 竞争性的component n. 机器元件、组件、部件，局部concentrated marketing n. 集中营销策略condition n. 条件，状况*configuration n. 设备的构造、组合conflict n. 冲突，争论*conglomerate n. 综合商社，多元化集团公司*consolidate v. 帐目合并*consortium n. 财团constant adj. 恒定的，不断的，经常的consultant n. 咨询人员，参谋，会诊医生consumables n. 消耗品consumer durables n. 耐用消费品〔如：洗衣机〕consumer goods n. 消费品，生活资料*contingency n. 意外事件continuum n. 连续时间contract n. 合同，契约contractor n. 承办商，承建人contribute v. 提供，捐献contribution n. 奉献，捐献，税conversion n. 改装，改造conveyor n. 运送，传递，转让core time n. 〔弹性工作制的〕根本上班时间〔员工于此段时间必须上班，弹性只对除此以外的时间有效〕cost n. 本钱fixed costs 固定本钱running costs 日常管理费用variable costs 可变本钱cost-effective adj. 合算的，有效益的costing n. 本钱计算，本钱会计credit n. 赊购，赊购制度credit control 赊销管理〔检查顾客及时付款的体系〕letter of credit 信用证credit limit 赊销限额credit rating 信贷的信用等级，信誉评价creditor n. 债权人，贷方*creditworthiness n. 信贷价值，信贷信用crisis n. 危机，转折点critical adj. 关键的*critical path analysis n. 关键途径分析法currency n. 货币，流通current adj. 通用的，现行的Current account 往来帐户，活期〔存款〕户current assets n. 流动资产current liabilities n. 流动负债customise v. 按顾客的具体要求制造〔或改造等〕；顾客化cut-throat adj. 残酷的，剧烈的cut-price a. 削价〔出售〕的CV(=curriculum vitae) n. 简历，履历*cycle time n. 循环时间Ddamages n. 损害，损失deadline n. 最后期限deal n. 营业协议，数量v. 交易dealer n. 商人debit n. 借方，欠的钱v. 记入帐户的借方debt n. 欠款，债务to get into debt 负债to be out of debt 不欠债to pay off a debt 还清债务debtor n. 债务人aged debtors 长期债务人declare v. 申报，声明decline n./v. 衰退，缓慢，下降decrease v. 减少deduct v. 扣除，减去default n. 违约，未履行defect n. 缺陷defective adj. 有缺点的defer v. 推迟deferred payments n. 延期支付deficit n. 赤字delivery cycle n. 交货周期*demand management n. 需求规化demotivated adj. 消极的，冷谈的deposit n. 储蓄，预付〔定金〕depot n. 仓库depreciate v. 贬值，〔对资产〕折旧depressing adj. 令人沮丧的deputy n. 代理人，副职，代理devalue v. 货币贬值〔相对于其它货币〕diet n. 饮食，食物，特种饮食differentiation n. 区分，鉴别dimensions n. 尺寸，面积，规模direct v 管理，指导director n. 经理，主管Managing Director n. 总经理direct cost n. 直接本钱direct mail n. 〔商店为招揽生意而向人们投寄的〕直接邮件direct selling n. 直销，直接销售directory n. 指南，号码簿discount n. 折扣，贴现dismiss v. 让……离开，打发走dismissal n. 打发走dispatch n./v. 调遣display n./v. 展出，显示dispose v. 安排，处理〔事务〕dispose of 去掉，去除distribution n. 分配，分发，分送产品*diversify v. 从事多种经营；多样化divest v. 剥夺dividend n. 股息，红利，年息division n. 部门*dog n. 滞销品down-market a./ad. 低档商品的*down-time/downtime n. 设备闲置期DP(=Data Processing) n. 计算机数据处理，计算机数据处理部门dramatic adj. 戏剧性的drive n. 积极性，能动性due adj. 应付的，预期的dynamic adj. 有活力的Eearnings n. 工资efficiency n. 效率endorse v. 背书，承受engage v. 雇用entitle v. 授权entitlement n. 应得的权利holiday entitlement n. 休假权equity n. 股东权益equity capital n. 股本equities 普通股，股票estimated demand n. 估计需求evaluate v. 估价，评价eventual adj. 最终的exaggerate v. 夸大exceed v. 超过exhibit n. 展览，表现expenditure n. 花费，支出额expense n. 费用，支出expense account n. 费用帐户expenses n. 费用，业务津贴expertise n. 专长，专门知识和技能*exposure n. 公众对某一产品或公司的知悉；广告所到达的观众总数Ffacilities n. 用于生产的设备、器材facilities layout n. 设备的布局规化、方案facilities location n. 设备安置*factoring n. 折价购置债券*fail-safe system n. 平安系统feasibility study n. 可行性研究feedback n. 反应，反应的信息field n. 办公室外边，具体业务file n. 文件集，卷宗，档案，文件v. 把文件〔或资料〕归档fill v. 充任finance n. 资金，财政v. 提供资金financial adj. 财政的financing n. 提供资金，筹借资金finished goods n. 制成品firm n. 公司fire v. 辞退fix v. 确定，使固定在fix up v. 解决，商妥fiscal adj. 国库的，财政的*flagship n. 同类中最成功的商品，佼佼者flexible adj. 有弹性的，灵活的flextime n. 弹性工作时间制flier(=flyer) n. 促销传单float v. 发行股票flop n. 失败flow shop n. 车间fluctuate v. 波动，涨落，起伏FOB, f.o.b n. 离岸价*follow-up n. 细节落实，接连要做的事forecast v. 预测four P's 指产品PRODUCT、价格PRICE、地点PLACE、促销PROMOTION framework n. 框架，构造*franchise n. 特许经销权v. 特许经销，给予特许经销权franchisee n. 特许经营人franchiser n. 授予特许经营权者fraud n. 欺骗*freebie n. 〔非正式的〕赠品，免费促销的商品freelance n.& adj. 自由职业者〔的〕funds n. 资金，基金futures n. 期货交易Ggap n. 缺口，空隙*gearing n. 配称〔即定息债务与股份资本之间的比率〕*gimmick n. 好主意，好点子goal n. 目标going adj. 进展的，运转中的going rate n. 产品的市场价格goods n. 货物，商品goodwill n. 声誉*go public v. 首次公开发行股票grapple with v. 与……搏斗，尽力解决grievance n. 申诉，抱怨gross adj. 总的，毛的gross margin n. 毛利率gross profit n. 毛利gross yield n. 毛收益gradually adv. 逐渐地group n. 〔由假设干公司联合而成的〕集团grow v. 增长，扩大growth n. 增长，开展guarantee n. 保证，保单guidelines n. 指导方针，准那么Hhand in v. 呈送hand in one's notice 递交辞呈handle v. 经营*hands on adj. 有直接经历的hard sell n. 强行推销hazard n. 危险，危害行为head n. 主管，负责health and safety n. 安康和平安*hedge n. 套期保值hidden adj. 隐藏的，不明显的hierarchy n. 等级制度，统治集团，领导层hire v. 雇用hire purchase n. 分期付款购物法hit v. 击中，到达holder n. 持有者holding company n. 控股公司hostile adj. 不友好的，恶意的HRD n. 人力资源开展部human resources n. 人力资源*hype n. 天花乱坠的〔夸大〕广告宣传Iimpact n. 冲击，强烈影响implement v. 实施，执行implication n 隐含意义incentive n. 刺激；鼓励income n. 工资或薪金收入，经营或投资的收入earned income 劳动收入，劳动所得unearned income 非劳动收入，投资所得increment v. 定期增加incur v 招致，承当*indemnity n. 归还，赔偿index n. 指数，索引retail price index 零售价格指数indirect costs n. 间接本钱induction n. 就职industrial adj. 工业的industrial action n. 〔罢工、怠工等〕劳工行动industrial relations n. 劳资关系inefficiency n. 低效率，不称职inflate v. 抬高〔物价〕，使通货等〕膨胀inflation n. 通货膨胀*infringe v. 违法，违章initial adj. 初步的innovate v. 革新input n. 投入insolvent adj. 无清偿力的installment n. 局部，分期付款insure v. 给……保险，投保insurance n. 保险interest n. 利息，兴趣interest rate n. 利率interim n. 中期，过渡期间intermittent production n. 阶段性生产interview n./v. 面试interviewee n. 被面试的人interviewer n. 主持面试的人，招聘者introduce v. 介绍，提出*inventory n. 库存buffer inventory n. 用于应付突发性需求的存货capacity inventory n. 用于将来某时使用的存货cycle inventory n. 循环盘存decoupling inventory n. 保险性存货〔以应付万一〕finished goods inventory n. 制成品存货〔盘存〕pipeline inventory n. 在途存货raw materials inventory n. 原材料存货work-in-progress inventory n. 在制品盘存〔存货〕invest v. 投资investment n. 投资investor n. 投资者invoice n. 发票v. 给〔某人〕开发票irrevocable adj. 不可撤消的，不能改变的issue n. 发行股票* rights issue n. 优先认股权IT=Information Technology 信息技术item n. 货物，条目，条款Jjob n. 工作job description 工作说明，职务说明*job lot n. 一次生产的局部或少数产品job mobility 工作流动job rotation 工作轮换job satisfaction 工作的满意感〔自豪感〕*job shop n. 专门车间jobbing n. 为一次性的或小的订货需求而特设的生产制度joint adj. 联合的joint bank account 〔几个人的〕联合银行存款帐户journal n. 专业杂志*jurisdiction n. 管辖〔权〕junk bonds n. 低档〔风险〕债券，垃圾债券junk mail n. 〔未经收信人要求的〕直接邮寄的广告宣传*just-in-time n. 无库存制度Kkey adj. 主要的，关键的knockdown adj. 〔价格〕很低的know-how n. 专门技术Ｌlabel n. 标签，标牌v. 加标签，加上标牌labour n. 劳动，工作，劳动力labour market 劳动力市场labour relations 劳资关系labour shortage 劳动力短缺*launch v. 在市场推出一种新产品n. 新产品的推出lay-off/layoff n./v. 临时辞退layout n. 工厂的布局lead v. 领先，领导lead time n. 完成某项活动所需的时间leaflet n. 广告印刷传单lease n. 租借，租赁物legal adj. 合法的lend v. 出借，贷款lessee n. 承租人lessor n. 出租人*ledger n. 分类帐nominal ledger n. 记名帐purchase ledger n. 进货sales ledger n. 销货帐*leverage n. 杠杆比率liability n. 负债liabilities n. 债务licence(US: license) n. 许可证license v. 许可，批准life cycle n. 寿命周期likely adj. 可能的*line process 流水线〔组装〕link n. 关系，联系，环liquid adj. 易转换成现款的liquidate v. 清算*liquidity n. 拥有变现力liquidation n. 清理〔关闭公司〕，清算liquidator n. 清算人，公司资产清理人listed adj. 登记注册的listing n. 上市公司名录literature n. 〔产品说明书之类的〕印刷品，宣传品litigate v. 提出诉讼loan n./v. 贷款，暂借logo n. 企业的特有标记lose v. 亏损loser n. 失败者loss n. 损失lot n. 批，量loyalty n. 忠诚，忠实Mmagazine n. 杂志，期刊mailshot n. 邮购maintain v. 维持，保持maintenance n. 维持，坚持major adj. 重大的，主要的，较大的majority shareholding 绝对控股make n. 产品的牌子或型号make-to-order adj. 根据订货而生产的产品make-to-stock adj. 指那些在未收到订货时就已生产了的产品management n. 管理，管理部门middle management n. 中层管理人员senior management n. 高层管理人员managerial adj. 管理人员的，管理方面的manager n. 经理plant manager n. 工厂负责人line manager n. 基层负责人staff manager n. 部门经理助理management accounts n. 管理帐目matrix management n. 矩阵管理*management information system(MIS) n. 管理信息系统manning n. 人员配备manpower n. 劳动力manpower resources n. 劳动力资源manual adj. 体力的，人工的，蓝领的manufacture v. 〔用机器〕制造manufacturer n. 制造者〔厂、商、公司〕manufacturing adj. 制造的manufacturing industry 制造业margin n. 利润gross margin n. 毛利率net margin n. 净利润mark-up v. 标高售价，加价market n. 市场；产品可能的销量down market adv./adj. 低档商品/地的up market adj./adv. 高档商品的/地marketing mix n. 综合营销策略，指定价、促销、产品等策略的配合market leader n. 市场上的主导公司*market niche n. 小摊位，专业市场的一个小局部market penetration n. 市场渗入market segmentation 市场划分market share n. 市场占有率，市场份额*mass-marketing n. 群众营销术*master production schedule n. 主要生产方案*material requirements planning(MRP)n. 计算生产中所需材料的方法*materials handling n. 材料管理，材料控制maximise v. 使增至最大限度、最大化measure n. 措施，步骤media n. 新闻工具，传媒mass media 群众传媒〔如电视、播送、报纸等〕merchandising n. 〔在商店中〕通过对商品的摆放与促销进展经营merge v. 联合，合并merger n. 〔公司，企业等的〕合并merit n. 优点，值得，应受method study n. 方法研究middleman n. 中间人，经纪人full milk n. 全脂牛奶skimmed milk n. 脱脂乳minimise v. 使减至最小限度，最小化*mission n. 公司的长期目标和原那么mobility n. 流动性，可移性moderately adv. 中等地，适度地monopoly n. 垄断，独占mortgage n./v. 抵押motivate v. 鼓励，激发……的积极性motivated adj. 有积极性的motivation n. 提供动机，积极性，动力motive n. 动机Nnegotiate v. 谈判negotiable adj. 可谈判的，可转让的net adj. 净的，纯的network n. 网络*niche n. 专业市场中的小摊位notice n. 通知，辞职申请，离职通知Oobjective n. 目标，目的obsolete adj. 过时的，淘汰的，废弃的offer n. 报价，发盘offer v. 开价off-season adj./adv. 淡季的off-the-shelf adj. 非专门设计的off-the-peg adj. 标准的，非顾客化的opening n. 空位operate v. 操作，经营，管理operating profits 营业利润*operations chart n. 经营〔管理〕表*operations scheduling n. 生产经营进度表opportunity n. 时机*optimize v. 优化option n. 选择权share option n. 期权organigram n. 组织图organisation chart n. 公司组织机构图orient v. 定向，指引orientation n. 倾向，方向；熟悉，介绍情况outcome n. 结果outlay n. 开销，支出，费用*outlet n. 商店a retail outlet 零售店outgoings n. 开支，开销outlined adj. 概括，勾勒的草图output n. 产量*outsource v. 外购产品或由外单位制做产品outstanding adj. 未付款的，应收的over-demand n. 求过于供overdraft n. 透支overdraft facility 透支限额overdraw v. 透支*overhead costs n. 营业本钱*overheads n. 企业一般管理费用overpay n. 多付〔款〕overtime n. 加班overview n. 概述，概观owe v. 欠钱，应付Pp.a.(=per annum) n. 每年packaging n. 包装物；包装parent company n. 母公司，总公司part-time adj. 局部时间工作的，业余的participate v. 参加，分享 (in)partnership n. 合伙〔关系〕，合伙，合伙企业patent n. 专利pay n. 工资，酬金v. 付钱，付报酬take-home pay 实得工资payroll n. 雇员名单，工资表peak n. 峰值，顶点penetrate v. 渗透，打入〔市场〕penetration n. 目标市场的占有份额pension n. 养老金，退休金perform v. 表现，执行performance n. 进展，表现工作情况performance appraisal n. 工作情况评估perk n. 额外待遇〔交通、保健、保险等〕personnel n. 员工，人员*petty cash n. 零用现金phase out n. 分阶段停顿使用*pick v. 提取生产用零部件或给顾客发货* picking list n. 用于择取生产或运输订货的表格pie chart n. 饼形图pilot n. 小规模试验pipeline n. 管道，渠道plant capacity n. 生产规模，生产能力plot v. 标绘，筹划*plough back n. 将获利进展再投资* point of sale (POS) n. 销售点policy n. 政策，规定, 保险单*portfolio n. 〔投资〕组合*portfolio management n. 组合证券管理post n. 邮件，邮局；职位position n. 职位potential n. 潜在力，潜势power n. 能力purchasing power 购置力PR=Public Relations 公共关系*preference shares n. 优先股price n. 价格market price 市场价，市价retail price 零售价probation n. 试用期product n. 产品production cycle n. 生产周期production schedule n. 生产方案product life cycle n. 产品生命周期product mix n. 产品组合〔种类和数量的组合〕productive adj. 生产的，多产的*profile n. 简介形象特征profit n. 利润operating profit n. 营业利润profit and loss account n. 损益帐户project v. 预测promote v . 推销promotion n. 提升，升级proposal n. 建议，方案prospect n. 预期，展望prospectus n. 方案书，说明书prosperity n. 繁荣，兴隆prototype n. 原型，样品*publicity n. 引起公众注意public adj. 公众的，公开的go public 上市public sector 公有企业publicity n. 公开场合，名声，宣传publics n. 公众，〔有共同兴趣的〕一群人或社会人士punctual adj. 准时的punctuality n. 准时purchase v. & n. 购置purchaser n. 买主，采购人QQC(=Quality Circle) n. 质检人员qualify v. 有资格，胜任qualified adj. 有资格的，胜任的，合格的qualification n. 资格，资格证明quality n. 质量quality assurance n. 质量保证quality control 质量控制，质量管理quarterly adj./adv. 季度的，按季度questionnaire n. 调查表，问卷quote n. 报价，股票牌价quotation n. 报价，股票牌价RＲ＆Ｄ Research and Development 研究与开发radically adv. 根本地，彻底地raise n. 〔美〕增加薪金v. 增加，提高；提出，引起range n. 系列产品rank n./v. 排名rapport n. 密切的关系，轻松愉快的气氛rate n. 比率，费用fixed rate 固定费用，固定汇率going rate 现行利率，现行汇率rating 评定结果ratio n. 比率rationalise v. 使更有效，使更合理raw adj. 原料状态的，未加工的raw material n. 原材料receive v. 得到receipt n. 收据receiver n. 接收人，清算人accounts receivable 应收帐receivership n. 破产管理recession n. 萧条reckon v. 估算，认为recognise v. 成认reconcile v. 使……相吻合，核对，调和recoup v. 扣除，赔偿recover v. 重新获得，恢复recovery n. 重获，恢复recruit v. 招聘，征募 n. 新招收的人员recruitment n. 新成员的吸收red n. 红色in the red 赤字，负债reduce v. 减少reduction n. 减少redundant adj. 过多的，被辞退的redundancy n. 裁员，辞退reference n. 参考，参考资料reference number (Ref. No.) 产品的参考号码refund n./v. 归还，归还region n. 地区*reimburse v. 归还，报销reject n./v. 拒绝reliability n. 可靠性relief n. 减轻，解除，救济relocate v. 调动，重新安置remuneration n. 酬谢，酬金rent v. 租 n. 租金rep 〔代表〕的缩写report to v. 低于〔某人〕，隶属，附属reposition v. (为商品)重新定位represent v. 代表，代理representative n. 代理人，代表reputation n. 名声，声望reputable adj. 名声/名誉好的reserves n. 储量金，准备金resign v. 放弃，辞去resignation n. 辞职resistance n. 阻力，抵触情绪respond v. 答复，答复response n. 答复，答复restore v. 恢复result/results n. 结果，效果retail n./v. 零售retailer n. 零售商*retained earnings n. 留存收益retire v. 退休retirement n. 退休return n. 投资报酬*return on investment (ROI) n. 投资收入，投资报酬revenue n. 岁入，税收review v./n. 检查reward n./v. 报答，报酬，奖赏*rework v. 〔因劣质而〕重作risk capital n. 风险资本rival n. 竞争者，对手adj. 竞争的rocket v. 急速上升，直线上升，飞升ROI Return on Investment 投资利润roughly adv. 粗略地round adj. 整数表示的，大约round trip 往返的行程royalty n. 特许权，专利权税run v. 管理，经营running adj. 运转的Ｓsack v. 辞退sales force 销售人员sample n. 样品v. 试验；抽样检验*saturation n. 〔市场的〕饱和〔状态〕saturate v. 饱和save v. 节省，储蓄savings n. 存款scale n. 刻度，层次scapegoat n. 替罪羊scare adj. 缺乏的，缺乏的*scrap n. 废料或废品seasonal adj. 季节性的section n. 部门sector n. 部门*securities n. 债券及有价证券segment n. 局部v. 将市场划分成不同的局部segmentation n. 将市场划分成不同的部门semi-skilled adj. 半熟练的settle v. 解决，决定settlement n. 解决，清偿，支付service n. 效劳，帮佣services n. 专业效劳settle v. 安排，支付set up v. 创立share n. 股份shareholder n. 股东*shelf-life n. 货架期〔商品可以陈列在货架上的时间〕shift n. 轮班showroom n. 陈列室simulation n. 模拟shop n. 商店closed shop 限制行业〔只允许本工会会员〕open shop 开放行业〔非会员可从事的工作〕shop steward 工会管事shopfloor 生产场所shortlist n. ……供最后选择的候选人名单v. 把……列入最后的候选人名单sick adj. 病的sick leave 病假sick note 病假条sick pay 病假工资sickness 生病skill n. 技能，熟巧skilled employee n. 熟练工人*skimming n. 高额定价，撇奶油式定价slogan n. 销售口号slump n. 暴跌a slump in sales 销售暴跌soft-sell n. 劝诱销售〔术〕，软销售〔手段〕software n. 软件sole adj. 仅有的，单独的sole distributor 独家分销商solvent adj. 有偿付能力的*sourcing n. 得到供货spare part n. 零部件specification n. 产品说明split v. 别离spokesman n. 发言人sponsor n. 赞助者〔为了商品的广告宣传〕spread n. 〔股票买价和卖价的〕差额stable adj. 稳定的staff n. 职员stag n. 投机认股者 v. 炒买炒卖stagnant adj. 停滞的，萧条的*statute n. 成文法statutory adj. 法定的steadily adv. 稳定地，平稳地stock n. 库存，股票stock exchange n. 证券交易所*stockbroker n. 股票经纪人stock controller 库房管理者storage n. 贮藏，库存量strategy n. 战略*streamline v. 精简机构，提高效率stress n. 压力，紧迫strike n. 罢工structure n. 构造，设备*subcontract v. 分包〔工程工程〕，转包subordinate n. 下级adj. 下级的subscribe v. 认购subsidiary n. 子公司subsidise v. 补贴，资助subsidy n. 补助金substantially adv. 大量地，大幅度地summarise v. 概括，总结superior n. 上级，长官supervisor n. 监视人，管理人supervisory adj. 监视的，管理的supply n./v. 供应，提供survey n 调查*SWOT analysis n. SWOT分析是分析一个公司或一个工程的优点、弱点、时机和风险*synergy n. 协作Ｔtactic n. 战术，兵法tailor v. 特制产品tailor made products 特制产品take on 雇用takeover n. 接收target n. 目标v. 把……作为目标tariff n. 关税；价目表task n. 任务，工作task force n. 突击队，攻关小队〔为完成某项任务而在一起的一组人〕tax n. 税，税金capital gains tax n. 资本收益税corporation tax n. 公司税，法人税income tax n. 所得税value added tax 增值税tax allowance 免减税tax avoidance 避税taxable 可征税的taxation 征税tax-deductible 在计算所得税时予以扣除的telesales n. 销售，售货temporary adj. 暂时的temporary post 临时职位tender n./v. 投标territory n. 〔销售〕区域tie n. 关系，联系throughput n. 工厂的总产量TQC(=Total Quality Control) n. 全面质量管理*track record n. 追踪记录，业绩trade n./v. 商业，生意；交易，经商balance of trade 贸易平衡trading profit 贸易利润insider trading 内部交易trade mark 商标trade union 工会trainee n. 受培训者*transaction n. 交易，业务transfer n./v. 传输，转让*transformation n. 加工transparency n. (投影用)透明胶片treasurer n. 司库，掌管财务的人*treasury n. 国库，财政部trend n. 趋势，时尚*trouble-shooting n. 解决问题turnover n. 营业额，员工流动的比率staff turnover 人员换手率stock turnover 股票换手率Uundertake v. 从事、同意做某事undifferentiated marketing n. 无差异性营销策略uneconomical adj. 不经济的，浪费unemployment n. 失业unemployment benefit n. 失业津贴unit n. 单位unit cost n. 单位本钱update v. 使现代化up to date adj./adv. 流行的，现行的，时髦的upgrade v. 升级，增加upturn n. 使向上，使朝上USP 唯一的销售方案Vvacancy n. 空缺vacant adj. 空缺的value n./v. 价值，估价valuation n. 价值value-added n. 增加值variable n. 可变物variation n. 变化，变更variety n. 多样化a variety of 多种多样的vary v. 改变，修改VAT Value Added Tax 增值税vendor n. 卖主〔公司或个人〕venture n. 冒险，投机venue n. 地点，集合地点viable adj. 可行的viability n. 可行性vision n. 设想，公司的长期目标vocation n. 行业，职业vocational adj. 行业的，职业的Wwage n. 〔周〕工资wage freeze n. 工资冻结warehouse n. 仓库，货栈wealth n. 财富，资源wealthy adj. 富裕的，丰富的welfare n. 福利white-collar 白领阶层white goods n. 如冰箱和洗衣机等用在厨房中的产品wholesale n./adj./adv. 批发wholesaler 批发商*wind up v. 关闭公司withdraw v. 拿走，收回，退出withdrawal n. 拿走，收回，退出wholesale n./a. 批发；批发的wholesaler n. 批发商work n. 工作working conditions n. 工作条件work-in-progress n. 工作过程workload n. 工作量work order n. 〔包括原料、半成品、成品的〕全部存货总量work station 工作位置*working capital n. 营运资本，营运资金write off v. 取消write-off n. 债务的取消Y*yield n. 有效产量Z*zero defect n. 合格产品*zero inventory n. 零存货。

《商务英语口语大全【完整版】》一、商务问候与介绍1. 问候Good morning/afternoon/evening, it's a pleasure to meet you.（早上/下午/晚上好，很高兴见到您。

）How do you do? I've heard a lot about you.（您好，我久闻大名。

）It's nice to finally put a face to the name.（很高兴能将名字与人对上号。

）2. 自我介绍My name is [Your Name], and I'm the [Your Position] at [Company Name].（我叫[您的名字]，是[公司名称]的[您的职位]。

） I'm looking forward to working with you on this project.（我期待与您共事这个项目。

）二、商务洽谈与沟通1. 表达意见In my opinion, [Your Opinion].（在我看来，[您的意见]。

）I believe that [Your Idea] could be beneficial for both parties.（我相信[您的想法]对双方都有益。

）I'd like to suggest [Your Suggestion].（我想提出[您的建议]。

）2. 谈判技巧I understand your concerns, but let's consider the possibilities from another angle.（我理解您的担忧，但让我们从另一个角度考虑一下可能性。

）If we can agree on [Certain Terms], I'm confident that we can finalize the deal.（如果我们能在[特定条款]上达成一致，我相信我们可以完成这笔交易。

商务英语考试实战练习那些地道口语为了让大家更好的预备商务英语BEC考试，我给大家整理商务英语考试实战练习那些地道口语,下面我就和大家共享，来观赏一下吧。

商务英语考试实战练习那些地道口语(1)1. What are you up to? 你正在做什么?假设你在办公室想跟同事沟通下工作状况，又怕耽搁对方的工作，就可以先问同事In the middle of something? (你在忙吗?) 假如对方回答Kind of.(算是吧。

)这时你就可以连续你的谈话了，比如可以做一下谈话前的“热身”，问对方：What are you up to?(你最近在忙什么啊?)，然后再绽开你想沟通的话题。

另外US人见面时常用的问候语What’s up?就与What are you up to?在意思方面很接近，都是问“你最近在做什么啊?”但是需要留意一点：语气的不同所表达的意思也不相同，比如你发觉在未经你允许的状况下，别人正在你的办公桌上乱翻，就可以过去责问他What are you up to?(你正在搞什鬼?)。

除此以外What are you up to?还有其他意思，比如你的同事正在完成某个项目，你就可以说What are you up to?(目前进展如何?)当然What are you up to?与What are you doing?意思基本相同，可相互取代，但是多变的表达方式会令你在工作期间的沟通中显得更加出彩。

2. In the middle of something? 你正在忙吗?在上面已经提到了In the middle of something? (你正在忙吗?)这句话，惯用的说法是Are you busy?，但是死啃一种说法明显过于单一化，把眼界放广一点，对于同一个概念要有不同的变化。

假如你常常用Are you busy?，不妨换成In the middle of something?，由于这句话的意思更为精确，比较接近于Are you busy right now?(现在是不是正在忙?)而Are you busy?的含意不仅可以解释为“现在是不是正在忙?”也可指“最近忙不忙?”。

新东方英语口语900句Lesson One GreetingsCore Sentences1. Good morning Mrs. Brown.2. How are your doing?3. I am doing well, thank you. And you?4. How is your husband?5. Alan was sick last week. But now he feels better.6. Please give my regards to him.7. Jenny, I havn't seen you in ages. You look great today.8. Thanks John. It's really been a long time.9. How is everything going?10. Not bad, Thanks.11. What's going on with you study?12. I am working hard on my English now.13. What's up, buddy?14. Not much, how about you?15. I'm going to abroad next week.Dialog ExercisesNumber OneA. Hello Bill, long time no see. How are you?B. I'm fine. Thank you, and you？A. I'm fine, too. Thank you. How is your wife?B. She was sick last week, but she is much better now. Thank you.A. Please give my regards to her.Number TwoA. Hi, Jerry, is that you? Long time no see.B. Yes, it's been long. How is your study?A. I'm working on my final paper. And you?B. I'm working on Englsih. I work real hard.Number ThreeA. Hi Sandra, long time now see.B. Oh, morning Linda. It's nice to see you. You look great today.A. How have things been these days?B. Can't be better. I got a better-paid job last week.A. That's wonderful, how is your husband?B. Jerry had a headache yesterday, but now he feels much better.A. I hope he will recover soon. Please give my regards to him.B. I sure will. Thanks.Lesson Two What is your nameCore Sentences1. What is your name?2. My name is Alexander, Smith. Just call me Alex.3. Is Lee your first name?4. It is my family name. In China, we put our surname first.5. Zhang is one of the most common surnames in China.6. Her name is Susan N. Armstrong. N is the abrreviation of her middle name.7. May I have your name, Miss?8. I'm Gary, Rice. I'd like to be called Gary. And yours?9. My name is Lin da, Wilson. I was named after my grandmother.10. How do you spell your first name?11. My first name is spelled G A R Y.12. How do you pronounce your last name?13. It is pronounced Gary.14. Sorry. What did you say your name was?15. You must be Mr. John, Kennedy. You name proceeds you.Dialog Exercises.Number one Meeting a new classmate.A. Good morning, how are you?B. Fine, thank you. And you?A. I'm fine. Are you a new comer to the class?B. Yes, I am. I am Hans.A. What is your surname?B. My surname is Wilhelm. I'm Hans, Wilhelm.A. Will you spell your surname?B. Wilhem, W I L H E L M.A. Nice to meet you Hans.B. Nice to meet you Hanry.Number two. At the hotel receptionistA. Good morning, I'm oric, Lehner. I made a reservation.B. Sorry, what did you say what's your name?A. I'm oric, Lehner.B. Is Lehner your surname?A. Yes, my surname is Lenard, and my givven name is oric.B. Will you spell your surname?A. Lehner, L E H N E R.B. Wait a moment, please. I'm browsing the computer record. Yes, Mr. Lehner, you have a reservation. This is the key and the room card ro room 404.Number Three. What is your name?A. Excuse me, is this seat taken?B. No, you can sit here.A. Thank you.B. So, are you new here? I seem not match you beforeA. I just came from Japan last week. I'm an exchange student.B. Nice to meet you. My name is Jodge, Moris. Call me Jodge.A. Hello, Jodge, My name is Ternaca, Honami.B. Shall I call you Miss Ternaca or Miss Honami?A. Miss Ternaca. or Ternaca San in Japanese.B. So Honami is your givven name?A. Right, and Ternaca is a very popular Japanese surname. In Japan, we put our surname first.B. How is Honami spelled?A. H O N A M I. But I preffered to be called Alice, my English name.B. That's easier to remember. One day, I'll learn Japanese from you.Lesson Three IntroductionCore Sentences1. Good evening, Ladies and Gentalman. Welcome to Dennis' birthday party.2. Nice having you here.3. Hope you have a good time.4. Mrs. Endson, Please allow me to introduce Mr. Smith, our manager.5. How do you do, it is pleasure to meet you.6. The pleasure is mine, Mr. Smith.7. Tony, I want you to meet an old friend of mine. Here is Davide, White. Davide, Tony, Park.8. Let me introduce myself. I am Susan Macdonald.9. Excuse me, but have we met somewhere before?10. Sorry, I don't think we have.11. Hi, it’s you again! Is this a coincidence or what?12. You are Susan, what a pleasant surprise!13 I never thought I would see you here.14. I am afraid I have to leave now.15. Nice talking with you.Dialog ExercisesNumber one In a Bar.A. Hey Annie, what's up?B. Nothing, and you?A. Not much, just coming to relax a bit after school. Annie, I'd like you to meet my old friend, Paul. Paul,this is Annie.B. Paul, nice to meet you here.C. An. . I'm Paul, Wilcox. Actually, I. . I danced to you Ben's Birday Party.B. Is that you? I didn't think I can meet you here. Small world.C. You too, Oh it's already nine. I have to go now. So nice meeting you tonight.C. Bye, Annie.B. Bye, see you.Nuber Two At the airport.A. Hi, are you ?B. Yes, and you are?A. Hello, Pill, welcome come to Los Angeles. I'm Joanna, .B. Hello, Mrs. Betis. It is nice to meet you.A. Just call me Joanna. May I help with you suitcase?B. No, thank you. It is ok.They walk to the car.A. , this is my husband, Robert. Robert, this is .C. Nice to meet you, Phill.B. Hello, Mr. Beits.C. Please call me Robert. Let me get your baggage into the car, Pill.B. Thank you, Robert.Lesson Four Identify ObjectsCore Sentences1. What is this?2. It's a cocktail.3. Pardon?4. It's a mixed alcoholic drink.5. Whose notebook is that?6. It is not mine. It may belong to Jessie.7. Up to now nobody has cleaned the suitcase.8. Where is your umbrella?9. I t's be hind the door.10. I looked for my wallet e verywhere. But I couldn't find it.11. You must have left it in your o ffice.12. Please look for it in the ho tel lost-and-found o ffice.13. Can you describe your blouse?14. It is a green one with a high neck.15. Do you remember where you misplaced it?Dialog ExercisesNumber one Your rooms are mess.A. Tide, it's time to get up. You are going to be late for school.B. Mum, where is my white shirt?A. It's in the wash machine.B. Damn it, I can only have the blue shirt on. Where are my new tie and belt?A. On the chair.B. Where is my cap?A. Behide the door.B. I looked for it, but could not find it.A. Isn't this black cap yours?B. This is not mine. Mine is blue. This might be Michael's.A. You must have left it in your classroom.B. I'll go have a look. Mum, where is my overcoat?A. Tide, it’s on your bed. Look, your room is mess.Number Two At the lost-and-found office of a hotel.A. Good morning, Sir?B. Good morning, Miss! I'm woried because I have lost my suitcase this morning.A. Where did you lose it?B. I still had it when I got off the taxi. And I just couldn't remember where I misplaced it.A. Can you describe it?B. Sure, it is a brown ,medium-sized suitcase on wheels.A. Hmm. . , I'm afraid we've got nothing like that, sorry.B. Oh, I made a mistake. I carry the black one today. It must be very light because there is nothing but a kazoo in it.A. A “kazoo”?B. Well, a kazoo is a sort of toy musical instrument like flute. I will play it tonight at the Halloween parade.A. Let me see. Yeah, we do have a black suitcase. Do you have the key?(The customer hands over the key, and the clerk opens the suitcase. )A.You are right, Sir. This is your…”kazoo”.(The clerk takes out a notebook. )A. Please sign your name here, Sir.B. Ok, thank you for you help.A. Welcome.Enjoy yourself tonight.Lesson Five Describing ObjectsCore Sentences1. What color is your phonebook?2. The book has a red cover.3. What kind of computer do you have?4. It is a desktop computer.5. How much does your laptop weigh?6. It weighs only two kilos. And it's easy to carry.7. What size au tomobile do you want?8. I like a small one, but my husband prefers a big one.9. What table shape do you take?10. I like a round table that can sit ten.11. What is the width of the bookcase?12. The cabinet is four meters long.13. Will you measure this door?14. How big is this apartment?15. It's about 120 square meters.Dialog ExercisesNumber one Buying a TV set.A. Honey, what brand TV do you prefer?B. What about Conca? It is a named brand.A. How much is it?B. What size TV do you have?A. I want a big one.B. But it cost more. Besides, the smaller one is a new model.A. What color do you prefer?B. I like a blue one. It looks real .A. But it doesn't go with the furniture in our house. I want a pink one.B. Why can we never see eye to eye to each other.Number twoA. I got from the loanly hard call that you are looking for a parter?B. Yeh, are you interested? Your voice sounds sweet.A. Thank you, you said in the ad you have a car. What brand is it?B. It's B&W seven series ?A. What color is it?B. Silver, I like it very much. It goes to my skin.A. My favored color, too. And you have a house. How big is it?B. One hundred and twenty squere meters. My parents left me the house and the farm when passed away two years ago.A. Oh, that's wonderful. Sorry, I mean, I really sorry to hear that.B. How about you? What color is your skin?A. Wait, why?B. Nothing, I want to imagine how you look like? How tall are you?A. One seventy, actually, I don't think you are been polite to. .B. It's ok. But I do prefer taller woman. What is your weigh?A. Pardon, are you looking for a girlfriend or a model?B. Are you looking for a boy friend or a house and a car?Lesson Six Identify PeopleCore Sentences1. Who are you?2. I am Sally, a new secretary with your firm.3. You are the English teacher, aren't you?4. Are you Mr. Green, the office manager?5. Who is that man over there? Do you know?6. He might be spokesman of today's press conference?7. Who cares?8. Where do you come from?9. I'm from Shanghai. How about you?10. Toronto is Michelle's hometown.11. What do you do for a living?12. I work for the government.13. Who is the girl in her school uniform?14. It's Betty, and she is from New Zealand.15. These guys are all Ellen's classmates.Dialog ExerciseNumber one In a party.A. Who is that lady over there?B. It's Henry's mother. She is a actor.A. And the tall man beside her is Henry's father?B. No, he is an engineer from Germany.A. He works for the goverment.B. So, the shortm man beside her is Henry's father?A. No, He is a famous producer.B. Then the man in uniform must be his father?A. No, he is the camera man.B. Where is his father then? Especially, when his mother is sorounded by so many man?A. Come on, Who cares.Number Two, Woman Boss.A. See Ivon, my boss is on today's newspaper.B. Who? You mean the man in the ?A. No, that's her husband. He is a parter of .B. Wo, it's she. Angela, don't you mind have a woman boss?A. Why should be. She is a smart woman and good at her job. She is man, but is more senstive.B. Ok, ok. Who is the girl beside her? her daughter?A. I think so, I hear she is top student of her class. She is just back from her university in New York.B. I can see that's a lovely family. Your boss is a victor of life.Lesson Seven AppearanceCore Sentences1. What does Cindy look like?2. She has big blue eyes and bronde hair.3. What sort of build is Philip?4. He is a big guy.5. Will is tall and quite lanky.6. From her appearane, I would guess she is Asian.7. She takes after her mother.8. Roy looks exactly like his father.9. He has his father's blue eyes and his mother's round face.10. Tracy is a typical Brooks with her high cheekbones.11. Ray is popular with parents because he is very polite.12. Tom is a quiet man but his wife is extremely talkative.13. My brother has a good personality.14. Jim always wears a brown overcoat these days.15. The short and chubbygentleman over there is a new director.Dialog ExercieseNumber one My idea husbandA. I dreamed my idea husband again last night. It's so exciting.B. What does your idea husband look like? Jane.A. He is a typical Asian with black hair, yellow skin and dark eyes.B. What sort of does he?A. He is lanky.B. And how is his personality?A. Right, he is quite polite. So much shine, glasses and a suit.B. Don't you think you are describing our boss, Jane. No wonder you are so late these days.Number Two Talking about a girlA. See the girl in the blue over there, I keep catch her at school. She is really sharp.B. Which one? They are all in the blue uniforms.A. The one wearing a polling tail. From her appearance, I would guss she is from China.B. Right, she has yellow skin and black hair.A. And she is always smiling, so I guess she has a good personality.B. Come on, Daniel, are you falling in love with her?A. Get out here, I just think she looks a lot like my grandma, you know when she was young.Lesson Eight AgeCore Sentences1. Can I ask how old you are?2. Guess how old I am.3. I’d say you are about twenty.4. I just turn twenty -three.5. I was thirty on my last birthday. 我三十岁出头了。

1.I’m an office worker. 我是一个上班族。

2.I have a typical 9 to 5 job.我有一份朝九晚五的工作。

3.Punch in punch out .上班打卡下班打卡4.How ‘s your project going?你的项目进行的怎么样了？5.I can handle it myself.我会自己想办法的。

6.Give it a try!试一下吧。

7.Which side are you on?你支持那一边？8.I’m pressed for time.我时间紧迫。

9.You can do it!你可以的。

10.Do you have any other questions?你还有什么问题吗？11.Is everything ok?一切还好吗？12.I can’t take it anymore!我再也受不了了。

13.Cheer up!振作起来！14.Things happen.常有的事。

15.We have to work together.我们要一起努力工作。

16.I couldn’t agree more.我完全同意。

17.You shouldn’t work so hard.你不必工作的这么累。

18.I’m a workholic.我是个工作狂。

19.I’ll do my best.我尽力而为。

20.He got a pay raise.她加薪了。

21.I think I’m qualified for the position.我认为我能胜任这份工作。

22.I really enjoy my work.我很喜欢我的工作。

23.Why did you leave your last job?你为什么辞职。

24.The job pays well.这份工作收入不错。

25.We have 10 paid holidays a year.我们一年又10天带薪休假。

英语面试自我介绍A类：B: May I come in我可以进来吗A: Yes, please.请进;B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好,先生;我叫xxx,我是应邀来贵公司面试的;A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的,谢谢你过来;请坐,我叫xxxx,是经理助理;B: Nice to see you, .非常高兴见到你,吴先生;A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你;说说你自己和你过去的经历吧;B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments.我已经做执行秘书6年了;开始是为一家贸易公司工作.现在是一家信托公司;我和同事、客户、行政管理员以及老板相处得非常好;我能应付挑战,而且在高压力环境中也能工作很出色;A: So why did you choose our companyB: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned.A: Sometimes we are very busy and need to work overtime. How do you feel about that有时候我们工作很忙;需要加班;你觉得如何B: That's all right. But could you tell me how often and how many hours I should work overtime没关系;你能告诉我加班的频率和时间长度吗A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual.这得看情况;如果我们有重要的访问代表团;你必须留在我们身边;这种情况很正常;A: What are your salary expectations你期望多少薪水B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少.A: 3000, with raises after the half yearing to your competence.起薪是每月3000元;半年后会根据你的表现增加薪水;B: Well, I think it's acceptable and I really like the job.我觉得可以接受;我真的喜欢这份工作;我什么时候能得知结果呢A: Do you have any other questions我们会在7月初通知你我们的最终决定;你还有别的问题吗B: No. Thank you for the time.没有了;谢谢你的宝贵时间;A: Well, that's all for the interview. Thank you for your interest in this job.好了,面试到此结束,非常感谢你来面试这份工作;B: You are welcome. Thank you for taking time out of your busy schedule to interview me.不用谢;也非常感谢你在百忙中抽出时间来面试我;A: Goodbye.再见;B: Goodbye. 再见;B类A: Good morning, I'm XXX. Please take a seat.B: Good morning, I'm XXX. Nice to meet you.A: Nice to meet you. To start with, can you tell me why you are interested in working for our companyB: First, as far as I know, your company has an impressive growth record. Second, I think my major and my past experience qualify me for the job.A: I see. Which university did you graduate from And what is your majorB: I graduated from Peking University and my major is marketing.A: Which company do you work for nowB: BTC.A: And what is your chief responsibility thereB: I’m in charge of marketing activities in East Asia, for example, organizing trading conferences and arranging exhibitions.1、寒暄工作B: What’s your job now, XXX Do you still work for that wholly funded American company A: No, I left it three years ago. I have my own business now.B: T hat’s great How do you feel as a self-employed entrepreneurA: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, XXX What are you doing nowB: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. An d now, I’m an advertising executive.A: Oh, you are a real job-hopper. Why have you changed jobs so oftenB: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience 2、商务电话A类订单者A: Hello, International Sales.B: Hello, this is xxxx here, calling from England.A: Yes, Miss. xxx, who do you want to speak toB: I’d like to speak to Mr. Wu.A: Fine. Hold the line, please. I’m connecting you now.connectedA: Hello. Mr. Wu’s office. Who’s calling pleaseB: This is xxxx calling from England. Can I have a word withA: I’m afraid Mr. Wu isn’t available. He’s gone to Hong Kong on business for a few days.B: When do you expect him backA: He’ll be back on Friday af ternoon. Is it urgentB: Yes.A: Can I take a message for himB: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with itA: Sure. It’s very kind of you to say so. Can we expect an ord er from youB: That’s why I’m making the call. Please tell Mr. Wu we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.A: OK, Miss. xxxx. Anything elseB: One more thing. Please inform Mr. Wu that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.A: No problem, I’ll give him the message.B: Thanks.A: You’re welcome. Goodbye.B类开头A: Good afternoon, this is DNM. How can I help youB: Good afternoon. I’d like to speak to Mr. Miller, please.A: Mr. Miller Hold on, please. I’ll connect you.connectedA: Mr. Miller speaking. Who’s calling pleaseB: This is Ms. Mandel from BCM. Is this Henry Miller3、商务会议A类请教如何开会M: George, could you help me plan this meeting I don’t have much experience planning meetings and you’ve been with the company for a long time. So…G: What kind of meeting is it going to beM: We’re going to have a meeting with some new clients an d try to get them to buy our new line of sportswear.G: Well, that sounds easy. The first thing we need to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending. M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department to give a short presentation.G: OK, but we should let them know as soon as possible. Ask them how long they willneed for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. Is the boss going to make a presentation, tooM: Yes, he wants to tell the clients about the history of our company.G: OK, let’s write the agenda. It’s this Friday, the 1st o f December. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company.M: I think we should let the design people talk before the sales people, so that they can explain the products first.G: That’s a good idea. If they don’t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.M: Hey, this agenda looks good. I’ll go make copies for ever yone.G: Oh, one last thing, don’t forget to dress up for the meeting.M: I know. Thanks for all of your help.B类两人会议B:Good afternoon I appreciate you being here for this simple meeting. Leon has asked you to join us to talk about the problem. You've all read the news report and the letter, so let's get on with the discussion and try to solve the problem before it gets worse. Now, Amy, what do you think t4、商务旅行A类过海关A: Good afternoon. May I see your passport, pleaseB: Of course. Here you are.A: Thank you. What’s the purpose of your visit Business or pleasureB: Business.A: I see. How long will you be staying in our countryB: About a week.A: Is this all your luggageB: Yes, that’s all my luggage, one suitcase and one bag.A: Do you have anything to declareB: I guess not. I mean I’m not quite sure about it. You see, this is my first time…A: I see. Well, would you mind opening your suitcaseB: Oh, not at all.A: Thanks. What’s inside the bagB: That’s my laptop computer. Do I have to pay duty on itA: No, it’s duty-free.B: Good. And thanks for the information.A: All right. Here’s your passport.B: Is that all the customs formalitiesA: Yes. You’re through now. Have a pleasant stay.B: Thanks a lot.B类订机票A: Good morning .The United Airlines .What can I do for youB: Yes, I'd like to make a reservation to Boston next week.A: When do you want to flyB: Monday, September 1.A: We have Flight 802 on Monday. Just a moment please. Let me check whether there're seats available. I'm sorry we are all booked up for Flight 802 on that day.B: Then, any alternativesA: The next available flight leaves at 9:00 Tuesday morning September 2. Shall I book you a seatB: Err...it is a direct flight, isn't itA: Yes it is .You want to go first class or coachB: I prefer first class. What the fareA: One way is $200.B: Ok, I will take the 9:00 flight on Tuesday.A: A seat on Flight 801 to Boston 9:00 Tuesday morning. Is it all right, sir B: Right.A: May I have your name & telephone numberB: My name is XXX , you can reach me at .A: I will notify you if there is cancellation.B: Thank you very much.A: My pleasure.C类订酒店A :Advance Reservations．Can I help youB : Yes, I'd like to book a room.A : Sure, we have different type of rooms, which would you like to chooseB : I'm not very certain ,could you give me a brief introduction, pleaseA :Ok, our hotel provides standard single room and double room, accordingly, we also have special treatment for VIP.B :Thank you, I want to reserve a single room which is better located between 4th floor to 7 floor. Well, I need the personnel in your hotel to open the window and clean the room before I arrive there. Is that okA :Ok, sir, I already taken some notes about your requirements. Now let me check the room on my computer. Well, one standard single room in 6th floor and the number is 0603,need clean and open the window, anything elseB : Thanks, how much does it costA :That is 580 RMBA :When will you arrive at our hotel, sirB :Around 15 to 3 .A :OK. It's a great honor for us to serve for you and we are all waiting for your arrival.B : Thank you very much ByeD类酒店Check inA: Good morning. Welcome to Beijing hotel. May I help youB: Good morning. I’d like to check in.A: Do you have a reservationB: Yes, I booked a double room for two nights.A: May I have your name, SirB: Sure, it’s Mr. Black.A: OK. Hold on please. You have a reservation for 2 nights, Mr. Black. If you are sure to stay tonight, I will help you to identify and make the registration. B: OK. Please.A: Please wait a minute. Could you sign the register The registration number and your signature.B: OK. Here you are.A: Thank you. Here is your key, and you’ll be Room 714. And do you need help with your bags B: Yes. My luggage is too heavy. I need help. Thank you.A: OK. I will get the porter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay.B: Thank you.E类酒店Check outD: Good morning. Can I help youB: Yes, I’d like to check out.D: May I have you name and your room number, pleaseB: Mr. Black in room 714.D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay B: On my Visa card. Do you need the cardD: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please B: Uh…what is this charge forD: let me see…I am sorry .That is my fault. This is the room service you asked for. B: Oh, that’s right. Here you go.D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for youB: Yes. I’d appreciate it.D: You have a nice dayB: Thanks, you too.F类酒店投诉G; May I speak to the hotel manager pleaseM: Hi, this is Benny Smith, the manager of Beijing hotel. How can I help you G: Hi. My name is Lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.M: I am sorry to hear that. Could you tell me exactly what it is all aboutG: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries, they just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.M: Mrs. Wang, I apologize for what had happened. I will look into it and give you a reply as soon as possible.G: Thank you for your attention in this matter .I really appreciate that.M: Gould you give me a number that I can reach youG:123-456-789M: Ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat. Have a good day ByeG: Bye5、产品订购Seller: Hello. Jason Office products. What can I do for youCaller: I'm calling about office furniture and equipment.S: Could you tell me what you needC: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet availableS: Yes, We have 3 kinds of those cabinets available right now, two with three drawers and on with 4 drawers.C: I prefer the one with four drawers. It will hold more files, rightS: Yes, but it takes up more room. It's 54-and-a-half inches high and 16 inches wide. C: That's fine. Hmm, I need to know how deep each drawer is.S: 39 inches.C: What’s the unit priceS: It has been selling for a 20% discount since yesterday. It's only $748 now. C: It's still expensive.S: Yes, it's not cheap, but I'm sure it's the best cabinet you'll find in town. It’s all steel and the guarantee period is 18 months.C: Well, that sounds like what I want. I'll drop in this afternoon. Thank you. S: My pleasure.。

常用商务英语口语90句1、Welcome to our company. 欢迎来我们公司。

2、May I offer you a cup of coffee? 我可以给您来杯咖啡吗？3、Would you like to have a seat? 请坐。

4、I'll inform Mr. Smith of your arrival. 我会通知史密斯先生您的到来。

5、Do you have any specific requirements? 您有什么特殊要求吗？6、Can I have your business card, please? 您可以给我您的名片吗？7、Let's get down to business. 现在开始谈正事。

8、Would you like to introduce your company first? 你们可以先介绍一下你们公司吗？9、May I know your thoughts on this matter? 您对这个问题有何看法？10、What's your target market? 您的目标市场是什么？11、How do you see the competition in this market? 您如何看待这个市场的竞争？12、What's your main product range? 您的主要产品是什么？13、How do you ensure the quality of your products? 您如何保证您的产品质量？14、What's your payment term? 您的付款方式是什么？15、What's your MOQ? 您的最小订购量是多少？16、Can you provide samples? 您可以提供样品吗？17、What's your delivery time? 您的交货时间是多久？18、What's your after-sale service policy? 您的售后服务政策是什么？19、May I know your price? 您能告诉我价格吗？20、Can we discuss the price in more detail? 我们可以详细讨论一下价格吗？21、We'd like to sign the contract today. 我们今天想签订合同。

商务英语口语对话在商务英语中，口语对话是一个必备的技能。

通过口语对话，可以更好地与商务伙伴进行沟通，提高工作效率和合作效果。

下面是一个商务英语口语对话的例子：对话一：商务会议A: Good morning, everyone. Let's start the meeting now. Today we are going to discuss the marketing strategy for our new product.B: Sounds good. As the head of the marketing department, I suggest we focus on digital marketing techniques to reach our target audience.A: That's a great idea. Can you elaborate on the specific techniques you have in mind?B: Sure. I think we should invest in social media advertising and create engaging content to attract potential customers. We can also collaborate with influencers to promote our product.A: That's interesting. What about traditional marketing methods like TV and print ads?B: I believe digital marketing is more cost-effective and can reach a wider audience. However, we can still allocate a small budget for traditional advertising to cover all bases.对话二：客户沟通A: Good afternoon, Mr. Johnson. Thank you for coming to our office today. Howcan we assist you?B: Thank you for having me. I am interested in your company's services and would like to know more details.A: I would be happy to provide you with all the necessary information. What specific services are you looking for?B: I need a software solution that can streamline our workflow and improve productivity.A: We have a range of software products that can meet your requirements. Can you please let me know more about your business needs and processes?B: Of course. Our current system is outdated and causing delays in our operations. We are looking for a user-friendly software that can integrate with our existing systems.A: We have a team of software developers who can customize a solution that suits your needs perfectly. Let's schedule a meeting with our technical team to discuss the details further.对话三：商务洽谈A: Good morning, Mr. Smith. I am glad that we finally have a chance to meet in person. Let's discuss the terms of our collaboration.B: Thank you for inviting me. I am interested in a long-term partnership with your company. What are your expectations?A: We are looking for a reliable supplier who can provide high-quality products at competitive prices. Timely delivery and excellent customer service are also important to us.B: Our company takes pride in our product quality and customer service. We have a proven track record of delivering on time. As for pricing, we can offer you a competitive rate based on the volume of products you purchase.A: That sounds promising. Can you provide us with some references from your existing clients?B: Absolutely. I can provide you with a list of satisfied clients who have been working with us for years. They can vouch for our product quality and service.以上是三个商务英语口语对话的例子，展示了在不同场景中的英语口语应对能力。

Unit 1James: Miss Wang, how do you do? I’m Allan James, the director of human resourse department of this company.Miss Wang: How do you do, Mr. James? Thank you for asking me to come in.James: Not at all. Please sit down, then we can begin.Miss Wang: Thank you.James: As you know, Miss Wang, we are looking for an executive secretary with business background and good English skills. We looked into your resume and thought you might be a good candidate.Miss Wang: Thank you.James: Today’s interview is for us to get to know a little about you. And the interview will last a little bit longer. So, if you’re comfortable, I want to ask you some questions.詹姆斯: 王小姐，你好。

我是詹姆斯，这家公司的人力资源部主人。

王小姐: 您好，詹姆斯先生。

谢谢您给我这个面试的机会。

詹姆斯: 别客气。

请坐，我们开始吧。

王小姐: 谢谢。

詹姆斯: 王小姐，正如你所知道的，我们需要一位有经贸背景和相当英语水平的行政秘书。

看了你的简历，我们认为你是一位不错的人选。

王小姐: 谢谢。

詹姆斯: 今天的面试是想对你有所了解。

商务英语常用口语1000句原文商务英语常用口语1000句（原文）：1. Hello, how may I assist you today?2. Good morning, Mr. Smith. How are you doing?3. How can I help you with your project?4. I'm sorry, but I don't have all the details yet.5. Could you please send me an email with the information?6. Thank you for your prompt response.7. I apologize for the delay in getting back to you.8. Can we schedule a meeting to discuss this further?9. Let's set up a conference call to go over the proposal.10. I appreciate your cooperation in this matter.11. Can you please provide me with a progress update?12. We need to find a solution to this problem as soon as possible.13. I'll get back to you as soon as I have more information.14. How soon can you have this task completed?15. I need you to review these documents and provide feedback.16. We have a tight deadline to meet for this project.17. Do you have any suggestions on how to improve this process?18. I recommend that we conduct a market analysis before proceeding.19. Let's plan a team-building activity for the staff.20. I'm sorry, but I won't be able to attend the meeting.21. Can we reschedule the meeting for a later time?22. I'll be out of the office for the rest of the week.23. Could you please prepare a report on the sales figures?24. Let's have a brainstorming session to generate new ideas.25. I suggest that we create a detailed action plan.26. We should allocate more resources to this project.27. It's essential that we meet our quarterly targets.28. I'll send you the agenda for the meeting tomorrow.29. We need to increase our customer satisfaction levels.30. I propose that we implement a customer loyalty program.31. Can you please arrange a business trip to London?32. How is the market responding to our new product?33. We need to conduct market research before launching the product.34. I recommend that we attend the trade show to promote our brand.35. I'm sorry, but I'm not available for a meeting today.36. Is it possible to reschedule the meeting for tomorrow?37. I'll check my calendar and let you know my availability.38. We need to minimize costs while maintaining quality.39. Let's organize a training session for the new employees.40. Can you please email me the financial report for last quarter?41. I suggest that we hire a new marketing manager.42. I'll contact the IT department to resolve the technical issue.43. We should invest more in research and development.44. I recommend that we outsource the manufacturing process.45. I apologize for the inconvenience caused.46. Can you please provide me with a breakdown of the costs?47. We need to negotiate better terms with our suppliers.48. Let's have a meeting to discuss the budget for next year.49. I'm sorry, but I don't have the authority to make that decision.50. Can you please provide me with a progress report for the project?51. We need to analyze the data before making any conclusions.52. I suggest that we explore new markets for growth.53. I'll send you the draft of the contract for review.54. It's essential that we adhere to all legal regulations.55. Let's have a training session on effective communication.56. Can you please prepare a presentation on the new product?57. We should establish a clear sales strategy.58. I recommend that we improve our customer service.59. I'll arrange a meeting with the production team.60. We need to resolve the issue before it escalates.61. Can you please provide me with a cost estimate for the project?62. I suggest that we collaborate with other departments.63. It's crucial that we meet the client's expectations.64. Let's schedule a meeting with the project stakeholders.65. I recommend that we conduct a performance evaluation.66. I'll follow up with you regarding the action items.67. We need to streamline our processes to improve efficiency.68. Can you please update the status of the project?69. I suggest that we implement a quality control system.70. It's essential that we meet the production deadline.71. Let's establish a sales target for the upcoming quarter.72. I recommend that we invest in employee training.73. I'll contact the supplier to negotiate a better price.74. We need to create a marketing campaign for the new product.75. Can you please provide me with a timeline for the project?76. I suggest that we reevaluate our pricing strategy.77. It's crucial that we maintain a strong company culture.78. Let's have a team meeting to discuss the project updates.79. I recommend that we conduct a competitor analysis.80. I'll send you the revised version of the contract.81. We need to monitor our expenses more closely.82. Can you please provide me with a progress update on the project?83. I suggest that we establish key performance indicators.84. It's essential that we provide excellent customer service.85. Let's set up a meeting with the marketing team.86. I recommend that we allocate more resources to research.87. I'll coordinate with the HR department to address the issue.88. We need to develop a strategic plan for the next fiscal year.89. Can you please analyze the market trends for our industry?90. I suggest that we improve our online presence.91. It's crucial that we meet the quality standards.92. Let's have a meeting to discuss the results of the market research.93. I recommend that we implement a team-building exercise.94. I'll contact the legal department regarding the contract.95. We need to enhance our supply chain management.96. Can you please provide me with a breakdown of the expenses?97. I suggest that we initiate a cost-cutting measure.98. It's essential that we comply with all industry regulations.99. Let's set up a training program for the sales team.100. I recommend that we develop a customer feedback system. 101. I'll arrange a meeting with the finance department.102. We need to improve our production efficiency.103. Can you please send me the sales report for last month? 104. I suggest that we conduct a risk assessment.105. It's crucial that we meet the project deadlines.106. Let's have a meeting with the senior management team. 107. I recommend that we expand our product line.108. I'll contact the customer to address their concerns.109. We need to improve our marketing strategy.111. I suggest that we implement a rewards program for employees. 112. It's essential that we maintain good relations with our clients. 113. Let's set up a meeting with the IT department.114. I recommend that we invest in new technology.115. I'll coordinate with the sales team to generate new leads. 116. We need to improve our customer retention rates.117. Can you please review the budget for the project?118. I suggest that we reevaluate our target market.119. It's crucial that we meet the industry standards.120. Let's have a meeting to discuss the marketing strategy.121. I recommend that we conduct a customer satisfaction survey. 122. I'll contact the logistics team regarding the delivery.123. We need to enhance our online marketing efforts.124. Can you please provide me with a timeline for the tasks? 125. I suggest that we analyze the competition before launching. 126. It's essential that we meet our sales goals.127. Let's set up a meeting with the operations team.128. I recommend that we improve our product packaging.129. I'll contact the customer support team to address the issue. 130. We need to streamline our inventory management.131. Can you please send me the financial statements for the quarter?132. I suggest that we implement a performance evaluation system. 133. It's crucial that we meet the project milestones.134. Let's have a meeting with the engineering department.135. I recommend that we expand our distribution channels.136. I'll coordinate with the marketing team for the product launch. 137. We need to improve our communication with customers.139. I suggest that we establish a feedback mechanism for clients. 140. It's essential that we meet the production targets.141. Let's set up a meeting with the quality control team.142. I recommend that we invest in market research.143. I'll contact the finance department to discuss the budget. 144. We need to increase our brand awareness.145. Can you please provide me with a breakdown of the revenue? 146. I suggest that we analyze the market trends before making decisions.147. It's crucial that we meet the customer's expectations.148. Let's have a meeting to discuss the project timeline.149. I recommend that we conduct a SWOT analysis.150. I'll coordinate with the purchasing department to negotiate the price.151. We need to improve our customer relationship management. 152. Can you please send me the sales forecast for the year? 153. I suggest that we implement a project management tool. 154. It's essential that we meet the marketing objectives.155. Let's set up a meeting with the research and development team.156. I recommend that we invest in employee engagement initiatives.157. I'll contact the distribution team regarding the shipping. 158. We need to enhance our brand image.159. Can you please provide me with a timeline for the project tasks?160. I suggest that we create a customer segmentation strategy. 161. It's crucial that we meet the project requirements.162. Let's have a meeting with the customer service team.163. I recommend that we improve our product quality.164. I'll coordinate with the operations team to address the issue. 165. We need to streamline our project management processes. 166. Can you please provide me with a progress update on the team's performance?167. I suggest that we implement a customer relationship management system.168. It's essential that we meet the quality control standards. 169. Let's set up a meeting with the HR department.170. I recommend that we invest in digital marketing.171. I'll contact the legal team regarding the contract negotiations. 172. We need to enhance our customer experience.173. Can you please send me the sales figures for the quarter? 174. I suggest that we analyze the customer feedback before making improvements.175. It's crucial that we meet the project milestones on time. 176. Let's have a meeting to discuss the project risks.177. I recommend that we improve our online reputation management.178. I'll coordinate with the sales team for the product launch. 179. We need to improve our supply chain efficiency.180. Can you please provide me with a breakdown of the expenses for the project?181. I suggest that we implement a performance tracking system. 182. It's essential that we meet the production goals.183. Let's set up a meeting with the finance department.184. I recommend that we invest in market expansion.185. I'll contact the customer to gather feedback.186. We need to enhance our sales techniques.187. Can you please provide me with a revenue forecast for the year?188. I suggest that we analyze the industry trends for growth opportunities.189. It's crucial that we meet the project deadlines without compromising quality.190. Let's have a meeting to discuss the product development timeline.191. I recommend that we conduct a customer loyalty program. 192. I'll coordinate with the marketing team to improve brand awareness.193. We need to improve our customer support services.194. Can you please provide me with a progress report on the project tasks?195. I suggest that we establish a quality assurance process. 196. It's essential that we meet the market demands.197. Let's set up a meeting with the logistics team.198. I recommend that we invest in employee training and development.199. I'll contact the operations team to address the issue.200. We need to streamline our manufacturing processes for cost savings.201. Can you please send me the financial statements for the year? 202. I suggest that we implement a performance management system.203. It's crucial that we meet the project objectives.204. Let's have a meeting with the IT department to discuss the technical requirements.205. I recommend that we improve our online advertising efforts. 206. I'll coordinate with the customer service team to improve customer satisfaction.207. We need to enhance our product design and development. 208. Can you please provide me with a sales forecast for the quarter?209. I suggest that we analyze the market competition before launching the product.210. It's essential that we meet the project deliverables.211. Let's set up a meeting with the sales team.212. I recommend that we invest in research and development for innovation.213. I'll contact the supply chain team regarding the inventory management.214. We need to improve our customer acquisition strategies. 215. Can you please provide me with a timeline for the project milestones?216. I suggest that we establish a pricing strategy.217. It's crucial that we meet the customer's needs and preferences. 218. Let's have a meeting to discuss the marketing campaign. 219. I recommend that we conduct a market segmentation analysis. 220. I'll coordinate with the legal department for the contract review.221. We need to enhance our customer retention strategies.222. Can you please send me the sales report for the year?223. I suggest that we implement a project tracking tool.224. It's essential that we meet the marketing objectives and targets. 225. Let's set up a meeting with the research and development team.226. I recommend that we invest in employee training andmotivation programs.227. I'll contact the warehouse team regarding the inventory management.228. We need to improve our brand positioning.229. Can you please provide me with a timeline for the project tasks?230. I suggest that we create a market penetration strategy. 231. It's crucial that we meet the project requirements and specifications.232. Let's have a meeting with the customer support team. 233. I recommend that we improve our product features and benefits.234. I'll coordinate with the operations team to address the production issues.235. We need to streamline our project management processes for efficiency.236. Can you please provide me with a progress report on the team's performance?237. I suggest that we implement a customer satisfaction survey. 238. It's essential that we meet the quality control standards and regulations.239. Let's set up a meeting with the HR department for employee feedback.240. I recommend that we invest in digital marketing for brand visibility.241. I'll contact the legal team for the contract negotiations. 242. We need to enhance our customer experience for retention. 243. Can you please send me the sales report for the quarter?244. I suggest that we analyze the customer feedback for improvements.245. It's crucial that we meet the project milestones and deliverables.246. Let's have a meeting to discuss the project risks and mitigation strategies.247. I recommend that we improve our online reputation through effective communication.248. I'll coordinate with the sales team for the product launch and promotion.249. We need to improve our supply chain management for cost savings.250. Can you please provide me with a breakdown of the expenses for the project?251. I suggest that we implement a performance tracking system for evaluation.252. It's essential that we meet the production goals and targets. 253. Let's set up a meeting with the finance department for budget review.254. I recommend that we invest in market expansion for growth. 255. I'll contact the customer for feedback and testimonials. 256. We need to enhance our sales techniques and strategies. 257. Can you please provide me with a revenue forecast for the year?258. I suggest that we analyze the industry trends for competitive advantage.259. It's crucial that we meet the project deadlines and quality standards.260. Let's have a meeting to discuss the product development andinnovation.261. I recommend that we conduct a customer loyalty program for retention.262. I'll coordinate with the marketing team to improve brand visibility.263. We need to improve our customer support services for satisfaction.264. Can you please provide me with a progress report on the project tasks?265. I suggest that we establish a quality assurance process for consistency.266. It's essential that we meet the market demands and customer preferences.267. Let's set up a meeting with the logistics team for supply chain optimization.268. I recommend that we invest in employee training and development for growth.269. I'll contact the operations team to address the production challenges.270. We need to streamline our manufacturing processes for efficiency.271. Can you please send me the financial statements for the year? 272. I suggest that we implement a performance evaluation system for accountability.273. It's crucial that we meet the project objectives and scope. 274. Let's have a meeting with the IT department for technical support.275. I recommend that we improve our online marketing strategies. 276. I'll coordinate with the customer service team to enhancecustomer experience.277. We need to enhance our product design and innovation for competitiveness.278. Can you please provide me with a sales forecast for the quarter?279. I suggest that we analyze the market competition for strategic advantage.280. It's essential that we meet the project deliverables and milestones.我想提醒你注意的是这些句子仅供参考，根据具体的情况和上下文可能需要适当修改和调整。

1．How are you doing?（你好吗？）2．I''m doing great.（我过得很好。

）3．What''s up?（出什么事了/你在忙些什么/怎么了？）4．Nothing special.（没什么特别的。

）5．Hi. Long time no see.（嗨，好久不见了。

）6．So far so good.（到目前为止，一切都好。

）7．Things couldn''t be better.（一切顺利。

）8．How about yourself?（你自己呢？）9．Today is a great day.（今天是个好日子。

）10．Are you making progress?（有进展吗？）11．May I have your name, please?（请问尊姓大名？）12．I''ve heard so much about you.（久仰大名。

）13．I hope you''re enjoying your staying here.（希望你在这里过得愉快。

）14．Let''s get together again.（改天再聚聚。

）15．That''s a great idea!（好主意！）16．Please say hello to your mother for me.（请代我向你母亲问好。

）17．I''m glad to have met you.（很高兴遇到你。

）18．Don''t forget us.（别忘了我们。

）19．Keep in touch.（保持联系。

）20．I had a wonderful time here.（我在这里度过了难忘的时光。

）21．Have a nice weekend.（周末愉快。

）22．Same to you.（彼此彼此。

英语商务对话[五篇]第一篇：英语商务对话A: Stone Corp.Hi, Mary speaking.隐四通公司, 您好，我是Mary。

B: Hello, I’d like to speak to Mr.Hunter, please.你好，我想找Hunter先生。

A: May I ask who is calling, please? 请问您是哪位？B: My name is Herbert Wood of IBM Computer Company.我是IBM电脑公司的Herbert Wood.A: Thank you, Mr.Wood.One moment, please…(into PBX)Mr.Hunter, Mr.Wood of IBM Computer Company is on the line.谢谢，Wood先生，请稍等。

（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。

C: Can you find out what he wants? 你可以问他有什么事吗？A: Yes, Mr.Hunter.(to caller)Im sorry to have kept you waiting, Mr.Wood.Mr.Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。

（对来电者说）对不起Wood先生，让您久等了。

Hunter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I want to buy some computer software and talk about developing some other software.I don’t know whether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。

BEC口语讲义Part 1 Interview:Sample ScenariosInterlocuter: Good morning. My name is X, and this is my colleague, Y. And your names are A and B?A: Yeah.B: Yeah.I: Thank you. Now, first of all, we‘d like to know something about each of you. Ms A, can you tell me a bit about yourself.A.My pleasure. As you know, my name is A. I‘m from Jiangsu Province. I‘m nowstudying in OO University. And I‘m majoring in international trade there.I: Thank you. Ms A. Now Ms B, can you tell me something about your ambitions?B: Yes, I am now a student with OO University majoring in business administration.I hope I can get my MBA and join a world famous multinational company. And after I have had enough experience, I am going to start a company of my own.I: Thank you, Ms B. And Ms A, could you tell me about your ambitions?A: A big question for me indeed. I‘ve never thought about it, but I bet I‘ll work towards a CEO of a big multinational corporation. That‘s my goal in life. And that‘s why I am spending so much time on English, business English in particular..I: Mr. A, you say you‘re spending a lot of time on business English. Do you think business English is difficult to learn?A: Not exactly, though it may be difficult at the initial stage. The thing is that you need to have some business knowledge before you start to learn business English.I: How about you, Ms B? Is it difficult for you?B: Not really. You know, I like English very much, and my major is business administration. So I have always found business English very interesting.* * * *I: Good morning, my name is X, and this is my colleague, Y. And your names are A and B?A: Yeah.B: Yes.I: Thank you. Now, first of all, we‘d like to know something about each of you. Miss A, can you tell me something about your work?A: My pleasure. I‘m working with APC Inc., which is a US-based company. I have worked there for three years on the international marketing side. I must say that it is a very interesting job. I love my job.I: Thank you, Miss A. Now Miss B, can you tell me about your activities outside college?B: Well, I do a lot of interesting things in my spare time. I often go shopping on weekends，something most of the young ladies like me do that in their spare time. And I have worked part time for several big companies. I think, by doing that, I can have some hands-on experience in business. That‘s very important for my future career.I: Thank you, Miss B. And you Miss A, can you tell me about your hometown?A: Hmm…well, my hometown is Nantong. It lies at the mouth of Yangtze River, the longest in China. It has a population of 5 million. There‘s quite some places of historical interests there. And the economy there is growing fast in my hometown. The friendly environment has attracted a lot of investment from overseas.I: Miss B, you said you‘d worked for several companies on a part time basis. Is there any other reason for you to work there apart from obtaining some work experience? B: Yeah. Obviously I can make some extra money from that. You know, my mother is now retrenched. It‘s really not easy for my parents to support me. And I don‘t want to be too heavy a burden for them.I: How about you, Miss A? Are you a part time by any chance?A: Oh, yes. But I don‘t work for companies. I teach several private students. I think teaching is a very interesting job, especially when I see my students are making progress. And just as Miss B said, money is an important consideration for me. So I teach for entertainment as well as for cash.Other possible questions:Life:What‘s your name? Where are you from? Do you think the place you are living in is an ideal place for living? Where do you like to live, in the city or in the countryside? Do you live near here? How did you come here?Work: Where do you work? What kind of work do you like? Who do you work for? What do you like best about your work? What do you think of your present job? What do you think of working at home? Do you like your boss? What kind of boss do you like best?Study: Where do you study? What kind of subjects do you like best? Do you like your school? How do you like exams at school?Hobbies: What do you often go shopping for? Do you like sports? What kind of sports do you like best? Do you think football is more popular in China than before? What are you hobbies? What kind of extracurricular activities do you like best? Why are you interested in golf?* * * *Part 2 Mini-presentation: (1 min preparation, 1 min talk)The structure of a good mini-presentation:I.Introduction: one or two sentences. No need to be very long.There are two ways of starting the question in BEC III ―how to…‘ and ‗the importance of…‘，and BEC II questions always start with ‗what is important when doing something‘So, for ‗how to…‘, you can always start with ‗Well, when it comes to xxing…, quite a number of things can be done.‘or ‗Well, as is known to all, it is very important to…The question is of course – how?‘For ‗ the importance of…‘, you can start with ‗Well, in my view, you should not underestimate the importance of …‘ or ‗Well, as is known to all, it is very important to…The question is of course –why?‘For BEC II, you can start with ‗Well, when it comes to xxing…, several vital factors must be taken into account. ‗ or ‗Well, as we all know, many factors must be considered when…, the questions is of course – which ones?‘Basically, ‗how to…‘ asks about methods, ‗the importance of…‘ asks about benefits, and ‘what is important when…‘ asks about factors to consider.II. Main body: 1st point + development sentences2nd point + development sentences(3rd , 4th points + development sentences) ……During the preparation, you should think of at least two points, in the form of key words or key phrases. Then you make a sentence using the each key word or phrase.There are four common ways to construct a development sentence：1.Explanation of the point : In this way, To put it another way, In other words, That is tosay, …so to speak, …let‘s say2.Stating Reasons : As a result, As a consequence, Consequently, Therefore, Due to, Thanks to,On account of3.Giving Examples: Say, For instance, For example, As a good example, By way of example4.Negative hypothesis : If…notBeginning: First of all, To begin with, For one thing, At the first stage, Initially, The company will begin by…Transition: And, And of course, Then, Besides, On the other hand, But more than that, Not only that, Apart from that, And an other thing, On top of that, What‘s more, Beyond those, But most importantly, But above all, Last but not least, Once…, Having (done)…III. Recapitulation or Conclusion: one or two sentences.All in all, In short, In a word, In brief, To summarise, To sum up, To recap, In conclusion, On the whole, Altogether, In a nutshell, To cut a long story shortYou can use the pattern ‗While there are also other considerations in… I believe the factors mentioned above are the most significant ones. ‗for ‗how to…‘ and ‗what is important…‘ questions. For ‗the importance of…‘, you can use ‗While there are also other arguments why… I believe thereasons mentioned above are the most significant ones. ‗* * * *Sample Mini-presentations:A. III-1. Career Development: how to fill a key vacancyWhen it comes to filling a key vacancy, a company will usually follow the same standard procedure. (开题)It will begin by producing an accurate job description of what it would like the successful candidate to do. （要点1，关键词job description）From this, it can then produce a profile of this ideal candidate, which is a list of skills, experience, attributes and so on. （发展1，解释）Having produced this profile, the company must then decide on the best recruitment method to capture a candidate with this profile. （要点2，关键词recruitment method）This might be an internal advertisement or an external advertisement in a newspaper, on the Internet say, even an agency or perhaps a headhunter. （发展2，例子）Having decided on the best recruitment method, the advertisements are then placed or the headhunter contacted and a list of candidates will be then drawn up to be put through t he company‘s recruitment processes. （要点3，关键词recruitment processes）This might be interviews, psychometric tests or even hand-writing analysis. （发展3，例子）This will then produce the ideal candidate for the company.The company will then have to negotiate terms with this candidate （要点4，关键词negotiate terms）and, hopefully, this will result in terms which are both affordable for the company and attractive enough to get the candidate they want. （发展4，解释）Even though different companies vary somewhat in their efforts to fill open posts, the steps mentioned above are very much the norm rather than the exception in any industry. （结论）B. III-11. Recruitment: the importance of having a good CVWell, in my opinion, you should never underestimate the importance of having a good CV. (开题)To begin with, in the majority of cases, your CV is the employer‘s first impression of you. （要点1，关键词first impression）Your first chance to impress your potential employer, let‘s say. （发展1，解释）As you should remember to your advantage, yo u‘ve got only 30 seconds to leave a positive impression on someone, whether he is a customer or a potential employer. （发展1，解释）But more than that, your CV also showcases your essential skills in order to compete in today‘s job market. （要点2，关键词skills）In other words, it provides an illustration of your skills to organize, summarize, prioritize and present information effectively, say, as well as your linguistic and communicative abilities. （发展2，解释）But above all, a CV, by its very nature, also indicates how your qualification and experience match your employer‘s requirements. （要点3，关键词qualification and experience）In this way, your prospective boss will be able to reach a sound decision on your suitability for the position. （发展3，解释）Even though employers these days use a variety of selection techniques, such as analyzing your handwriting or psychometric tests, a good CV is still the single most important part of any application. （结论）C. II-13. What is important when choosing a new supplier? Prices and discounts, ReputationWell, when it comes to choosing a new supplier, several vital factors must be taken into account.To begin with, I think we must consider the price of goods first. We can compare the prices offered by different suppliers and choose the one which is more reasonable. Because only if we get the supply at lower price can we make profits. Of course, it would be even better if the supplier can offer discounts to regular clients.Another point we should also consider is the location of the su pplier. We‘d better choose one who is not too far away from us. If the supplier is too far away, that will most likely increase the cost of transportation.Besides, it‘s also very important to consider whether the supplier is reliable. We would never choo se those who always deliver their goods late or those who can‘t ensure the quality of goods. Because late delivery may bring heavy loss to us, and quality is the lifeline of any business. Otherwise we may lose our own clients. So in this aspect, we must not make any concessions, and lower prices cannot be a valid mitigating factor.While there are also other considerations in choosing a supplier, such as reputation, means of payment, after-sales service, I believe the factors mentioned above are the most indispensable ones.D. II-36. What is important when choosing business premises to rent? Location, Length of contractWell, as we all know, many factors must be considered when choosing business premises to rent, the questions is of course – which ones?From my point of view, we should first take the location into consideration. Some companies choose to locate in office blocks downtown; some would like to be near the largest concentrations of their target customers. It depends largely upon the type of the company in question. Companies that provide services must be located within easy access. So they usually choose those places where there is convenient transportation.Another important facet to consider is the size of the premises. Nowadays, more and more large companies prefer an open, spacious working floor which allows colleagues to communicate and interact freely. Of course, a small company would not rent the whole floor. That will be a waste of space and an unnecessary cost burden.Last but not least, the length of contract should not be neglected. A fixed-term contract islegally binding and can only serve to make your situation worse in times of recession. Whenever possible, flexible contract arrangement should be preferred.While there are also other considerations in choosing business premises, such as rent and facilities, I believe the factors mentioned above are the most indispensable ones.E. III-7. Career Development: The importance of acquiring a range of skills throughout your careerWell, as is known to all, it is very important for a person to acquire a range of skills in the course of his career. The question is of course – why?When he has a range of skills, first of all, he is obviously more competitive than those who don‘t and therefore has better chances of surviving a downturn. To put it another way, companies are likely to retain highly skilled staff members even when mass layoff is inevitable.And that‘s not the only benefit. A person with a range of skills is more likely t o work his way to the top of the corporate ladder. In most companies, whether or not you have the appropriate skills is a relevant criterion for promotion.On the other hand, it will also be easier for a skilled employee to find a job outside his own company if he is not satisfied with his present job. In this way, acquiring a variety of skills in one‘s career offers more professional mobility.So, when all the benefits are taken into account, no wonder acquisition of skills is taken so seriously nowadays.F. III-8. Career Planning: how to assess the career opportunities provided by different types of companiesWell, when it comes to assessing different career opportunities, several vital factors must be taken into account.First of all, the type of company should be taken into consideration. Different types of firms have their own benefits and challenges. In a multinational company., say, you can learn international business management and culture, and as an icing on the cake, you may have more opportunities to travel abroad. However, English is the working language in multinationals. You have to be very good at English to work there. So state-owned companies may better suit some people.Salary should be another important consideration. As everyone knows, multinational companies usually offer higher salaries. But if you have just graduated from college, you shouldn‘t be too concerned about that. As a new hand, it‘s more important to gain more experience through working rather than earn quick money.After salary, we should not ignore other financial rewards in the form of fringe benefits. Some companies offer housing allowance, car allowance, children‘s education allowance in addition to salaries. Still others provide staff with free health club and cafeteria. And high tech firms often supplement salaries with stock options.Although there are also other considerations in assessing different careeropportunities, such as training, location, and good colleagues, I believe the factors mentioned above are the most indispensable ones.G. III-31. Human Resources: how to select the right staff for promotionWell, as is known to all, it is very important to select the right staff for promotion. The question is of course – how?For one thing, qualification definitely counts a great deal. A good qualification, especially an advanced degree, normally indicates high aptitude and a wide range of knowledge and skills. Even though we often hear clichés like ‗But degrees don‘t mean everything‘, in the real world, qualification actually means a lot.That said, there ARE certain skills and knowledge, or what we call flair, that come only from long-time hands-on experience. So it is only natural that the next thing to consider should be experience. Only by accumulating enough experience can an employee be totally at ease with his duties. Besides, experience can also tell us about his performance, track record, and leadership potential.Well, last but not least, personality should also be a factor in any staffing decision. Different positions require different personal qualities. The highest virtues for an engineer engaged in R & D, for instance, would be meticulousness and creativity. Yet for a sales manager, being energetic and outgoing is much more important because sales managers have to leave a good first impression upon their clients. But for any position, hard-working people are always welcome.So to recap, qualification, experience and personality are the three promotion criteria that we all need to keep in mind.H. III-62. Product Promotion: how to promote an imported brandWith so many people these days making a conscious decision to buy domestic products, the pressure on those companies wishing to promote imported brands is greater than ever before.Initially, a company needs to show how their product is superior to the local equivalents. Maybe it‘s better quality; maybe it‘s more stylish; maybe it‘s better image. Anyway, a company needs to show customers the benefits of being more adventurous in their buying decisions, in order to encourage them to move away from the home brands they currently use.Well, beyond that, if you market a product as something exotic or unusual, say, you‘re bound to attract new clients. As you may also have expe rienced, most people have a strong craving for things novel and unfamiliar. Of course, when the sense of curiosity wears off, such a strategy will usually fall short of expectations.Last but not least, cultural stereotypes are also a powerful selling tool. A cosmetics range associated with French chic, for example, is sure to attract customers. And if people are looking to buy a reliable car, there‘s no better label than ‗made inGermany‘. These national associations can also be exploited at the point o f sale. Playing French music in supermarkets, for example, is proven to improve the sales of French wine.All in all, if you want to successfully promote an imported brand, you need to give your customers a good reason to try something a little bit more exciting than their own home brands.I. III-70. Advertising: the importance of stereotypes in advertisingWell, I‘m very much convinced that you should never underestimate the importance of stereotypes in advertising.First of all, a stereotype is something enduring and easily identifiable to a whole national group. When an Asian audience see Eiffel Tower in an ad, they instantly conjure up the romantic image of Paris at night. And with that in mind, any product associated with French chic, say, cosmetics, perfume, and fashion, will become an easy sell. As another example, the German Audi designers in white lab coats are obviously obsessed with perfection. And so we can guarantee that any product we buy from them is going to be designed to perfection the moment we see this ad.What‘s more, stereotypes can make us feel good about our own value systems or customs. An ad targeted at a British audience might pit a refined Londoner against a brash New Yorker and that‘ll give the impression that the product we‘r e selling is obviously full of taste and discretion. And in this way, stereotypes reinforce the positive qualities in the minds of the viewers.And lastly, stereotypes make good comedy because everybody wants to laugh at other countries and people who are different. A fictitious aboriginal tribe once served as the backdrop for a celebrated cell phone ad. The contrast between the modern and the primitive kept the audience in stitches. And of course, if they‘ve had a laugh, they‘re more likely to remember the advert.So to sum up, stereotypes are useful to advertisers because they‘re basically a shorthand. You‘ve got thirty seconds to get your main selling point across. And with a stereotype you can do that in two.J. III-84. Marketing: the importance of packaging products appropriately In recent years, numerous factors have made packaging an important marketing tool.Increased competition and clutter on retail store shelves means that packages now must perform many sales tasks -- from attracting attention, to describing the product, to making the sale. Among these, the first one is undoubtedly the most crucial function. Companies are realizing the power of good packaging to create instant consumer recognition of the company or brand. Nowadays, in an average supermarket, which stocks 15,000 to 17,000 items, the typical shopper passes by some 300 items per minute, and 53 percent of all purchases are made on impulse. In this highly competitive environment, the package may be the seller‘s last chance to influence buyers. It becomes a ―five-second commercial‖. The renowned Campbell Soup Company, say, estimates that the average shopper sees its familiar red and white can 76 times a year, creating the equivalent of$26 million worth of advertising. However, everyone‘s favorite success story on packaging involves the ubiquitous red Coke can. Marketers everywhere have emulated but rarely equaled the marketing power of its simple design. More recently, the picture of a smiling Tiger Woods, the golf guru, appears on the boxes of a certain brand of cereals, apparently to convey an image of fitness, energy, and vitality. The effort has not been wasted – its sales tripled in one year.In brief, while good packaging can serve many practical purposes, it is with its utility in effective product promotion that marketers are primarily concerned.K. III-87. Customer Relations: how to maintain customer interest in a company’s products Well, as is known to all, it is very important for a company to maintain customer interest in their products. The question is of course – how?I think there are several ways to do that. For one thing, we should always make sure that we provide our customers with quality goods and quality after-sales service, as these two aspects are indisputably the lifeline of any business. Continuous new product development and innovation in service are also necessary in reinforcing and expanding customer base.Apart from that, enough emphasis should be laid on the feedback from our customers. If necessary, prompt action should be taken to take care of their needs and demands.Finally, if possible we should provide some incentives to repeat customers. For example, we can grant a certain rebate to them if their purchases reach a certain amount. And offering coupons and free delivery to customers are also effective and feasible methods.All in all, we should try our utmost to keep our customers satisfied and fulfill their expectations. Only by doing so can we maintain clients‘ interest in our products.L. III-113. Production Development: the importance of R & D to a company To illustrate the importance of research and development to some firms, the level of annual investment in research and development by the top ten listed corporations in the States can serve as a telling indicator: each of these firms typically spends more than $1 billion on research and development per year. The question is, why?First of all, firms invest funds in research and development primarily in order to design new products. F or instance, Procter and Gamble‘s R & D resulted in its two-in-one shampoo and conditioner technology. This new technology has been used in its famous Pantene, Head & Shoulders products, which now enjoy a significant market share in various countries.On the other hand, companies also use R & D to improve the products they already produce. Again, Procter and Gamble has improved the technology of Tide detergent more than seventy times. And not surprisingly, Tide is now the leading detergent in North America.What‘s more, R & D can allow one firm a huge competitive advantage and therefore improve revenue streams dramatically. For example, Pfizer, one of the pharmaceutical titans, has successfully obtained patents for such best selling drugs as Benadryl, Listerine and Viagra. In other words, Pfizer now has the monopoly in these lucrative drugs. This ‗license to print money‘ comes directly from Pfizer‘s R & D activities.In short, firms that spend money on R & D have found to their delight that the benefits almost always exceed the expenses.M. III-130. Health and Safety: the importance of a safe working environment for maintaining staff moraleFirms that create a safe working environment not only prevent injuries but improve the morale of their employees as well. I feel strongly that this is something indispensable for any company.First of all, a safe working environment offers peace of mind to staff members and therefore can significantly motivate staff to enhance a firm‘s productivity. As a result, m any leading firms, such as Intel and GE, now identify workplace safety as one of their main goals. Not surprisingly, these are some of the best performing firms anywhere in the world.What‘s more, a safe environment can reduce the occurrence of workplace a ccidents, which are usually a source of staff dissatisfaction and low trust in the management. Taking safety measures can enhance staff loyalty and, in turn, moral. For instance, Levi Strauss and Co. imposes safety guidelines not only in its US facilities but also in Asian factories where some of its clothes are made. Starbucks, meanwhile, has developed a code of conduct in an attempt to improve the quality of life in coffee-producing countries, in an effort to buck against sweatshop-like working conditions. These two companies have been rated highly by their employees.In short, if you want to boost morale among your staff, or to put it in plain words, if you want to see enthusiasm, confidence, or loyalty in your workforce, then safety should have your prior attention.N. III-137. International Business: the importance of a global presence for a company With more mergers and acquisitions than ever before, I think it‘s becoming quite clear that a company in the future will need to have a global presence in order to compete in tomorrow‘s market place. This presence can give a company many competitive advantages.To begin with, say, it can give access to local market knowledge, which can help avoid some very, very expensive mistakes on account of cultural conflicts. The Matsushita Firm of Japan learned this at a price, when they, without knowing the negative connotations of the word in the US, first launched their products under the brand name of ―National‘. Only when they switched to ‗Panasonic‘ did the fla t sale become brisk.On top of that, a global presence can spread the risk of doing business. As the saying goes: Don‘t put all your eggs in one basket. If a company sells to more than one market, it can survive a downturn in any one of those markets, tha t‘s something for sure.And if a company becomes truly global, the size of the company means it can realize economies of scale, say, in advertising or distribution or shipping. It can also move its production from country to country and take advantage of the best conditions at any given time.So I think, all in all, when these things are taken into consideration, it‘s quite clear that any company not looking to establish a global presence in the future may not have a future at all.O. III-138. Business Ethics: how to encourage ethical behaviour from employees Figures show that more and more companies are now reporting their ethical performance and it‘s clear, I think, that companies now have to address the issue of ensuring ethical behaviour amongst their staff. The question is of course – how?To begin with, awareness is key. And in order to promote awareness for ethics, the company needs to put ethics high on the training and staff development agenda. The HR department, say, can sponsor some workshops or seminars on business ethics, or even invite some external experts for this purpose.Once these procedures are in place, the company then needs to spell out an official code of ethical practice and ensure that all employees have access to it and can understand it easily. The company then needs to implement an effective and anonymous system of reporting any breaches of this code. Some companies even benchmark their ethical practices against those of industry leaders and see how they‘re doing.I suppose it‘s also vital that companies ensure that their senior managers set a good example, ‗walk and talk‘ so to speak. If they don‘t behave ethically why should staff?All in all, whatever measures a company adopts, it needs to make staff understand why ethics is important not just to the company but also to themselves as well.* * * *BEC II Part 2 questions:Career 职业题1.What is important when looking for a new job? Location, Salary, Good colleaguesSee C, F--Last but not least, good colleagues are not a minor consideration either. As we all know,。

商务英语口语对话模板一、自我介绍A：Good morning/afternoon, my name is [你的名字]. I am from [你的国家]. It's a pleasure to meet you.B：Good morning/afternoon, [你的名字]. I'm [对方的名字]. Nice to meet you too.二、询问工作背景A：What is your position in the company?B：I am the [对方的职位] of [对方所在公司的名称].A：How long have you been working there?B：I have been working there for [工作年限].三、邀请对方介绍公司A：Could you please give me some information about your company?B：Sure. [公司名称] is a [公司类型] company. We specialize in [公司的专业领域]. We provide [公司提供的产品或服务]. We have been in business for [公司成立年限].四、询问对方的工作内容A：What are your responsibilities in your current position?B：As the [对方的职位], I am responsible for [对方的工作职责].五、邀请对方谈论职业发展A：What are your career goals for the future?B：My career goal is to [对方的职业目标]. I am currently working towards [对实现职业目标的努力].六、询问商务会议计划A：Do you have any plans for an upcoming business meeting?B：Yes, we have a business meeting scheduled for [日期和时间]. The meeting will be held at [会议地点]. We will discuss [会议议题].A：Could you provide me with more information about the meeting agenda?B：Certainly. The agenda includes [会议议程的具体内容].七、请求帮助A：I need some assistance with [具体问题]. Can you help me?B：Of course, I'd be happy to help. What do you need assistance with?八、提出建议A：I have a suggestion for [具体问题]. I think we should [你的建议].B：That sounds like a good idea. Let's discuss it further.九、商务谈判A：We are interested in partnering with your company. What are your terms?B：We are open to potential partnerships. Our terms are [相关条款]. We can negotiate further if needed.十、结束对话A：It was great talking with you. Thank you for your time.B：Thank you too. It was a pleasure talking with you.。

新东方老师推荐的职业英语高频词汇---前言在职场中，掌握一些职业英语高频词汇是非常重要的。

这可以帮助你更好地与客户、同事和合作伙伴交流，同时提升你的专业形象。

以下是新东方老师们推荐的一些职业英语高频词汇。

职业英语高频词汇列表1. Client: 客户Client: 客户2. Colleague: 同事Colleague: 同事3. Meeting: 会议Meeting: 会议4. Presentation: 演示Presentation: 演示5. Negotiation: 谈判Negotiation: 谈判6. Deadline: 截止日期Deadline: 截止日期7. Project: 项目Project: 项目8. Teamwork: 团队合作Teamwork: 团队合作9. Leadership: 领导能力Leadership: 领导能力10. Efficiency: 效率Efficiency: 效率11. Professionalism: 专业素养Professionalism: 专业素养12. Networking: 社交网络Networking: 社交网络13. Flexibility: 灵活性Flexibility: 灵活性14. Problem-solving: 解决问题能力Problem-solving: 解决问题能力16. Time management: 时间管理Time management: 时间管理17. Decision-making: 决策能力Decision-making: 决策能力18. Adaptability: 适应能力Adaptability: 适应能力19. Resilience: 应变能力Resilience: 应变能力20. Multitasking: 多任务处理Multitasking: 多任务处理结束语以上是新东方老师们推荐的一些职业英语高频词汇。

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