MBA必修课管理沟通英文版课件chapter 1
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MBA必修课《管理沟通》英文版课件chapter 4
Completing
• Revise the message: evaluate content and review readability; then edit and rewrite for conciseness and clarity. • Produce the message: use effective design elements and suitable delivery methods. • Proofread the message: review for errors in layout, spelling, and mechanics.
Planning business messages
Learning objectives: 1. Describe the three-step writing process 2. Explain why it is important to define your purpose carefully, and list four questions that can help you test that purpose. 3. Justify the importance of analyzing your audience, then list six ways of developing an audience profthe information: define your main idea, limit the scope, group your points, and choose the direct or indirect approach. • Compose the message: control your style through the level of formality and conversational tone. Choose your words carefully so that you can create effective sentences and paragraphs.
管理沟通的基础知识(ppt 59页)(中英文).PPT
Natures of MC
Media: language or letters; Content: Information, Thoughts, Emotion,
Aspects, Attitude etc; Philosophy greatly influences the
understanding of motive, behavior and goal; Special barriers: Information disorder, Philosophy elements (preference, background, experiences and value).
二、管理沟通的过程 Process of MC
图1.1 管理沟通的过程
三、管理沟通要素（Elements of MC）
信息源 Information Source (Who is initiating
action?)
听众 Audience (positive, neutral, or negative ; key or
管理沟通的基础知识(ppt
单击此处59编页辑)(中母英版文标) 题样式
单击此处编辑母版副标题样式
Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing
松下幸之助：“伟大的事业需要一颗真诚的心与 人沟通。”
乔丹与皮蓬：“我们两个人在场上的沟通相当重 要，我们相互从对方眼神、手势、表情中获 取对方的意图，于是我们传、切、突破、得 分；但是，如果我们失去彼此间的沟通，那 么公牛的末日来临了。”
MBA必修课《管理沟通》英文版课件chapter7
Ask the most important questions first
• If cost is your main concern, you might begin with a question such as “What is the cost for shipping the merchandise by air versus truck?”
Chapter 7
Using the three-step writing process for routine and positive messages
question
• How to produce effective messages efficiently?
– You should face in numerous routine and positive messages during the typical business day.
• A direct question within your message does require a question mark: “Did Kate Kingsley demonstrate an ability to work smoothly with clients?”
Be Specific
Pay attention to tone
• Even though you expect a favorable response, the tone of your initial request is important.
• Instead of demanding action ,soften your request with word such as please and I would appreciate.
管理沟通课件全部英文版奥罗克著第四版2014年
Management communication skills are critical for leaders to motivate and engage employees, convey direction and expectations, and create a positive work environment.
Different cultures have different communication styles, such as direct vs. indirect communication, and high-context vs. low-context communication.
Understanding and respecting cultural differences is essential for effective communication within an organization.
01
02
03
Strategic Communication
要点三
Strategic communication is the process of planning, implementing, and evaluating communication activities that align with organizational goals and objectives.
Communication processes such as brainstorming, consensus building, and conflict resolution are integral to the decision-making process.
MBA必修课《管理沟通》英文版课件Chapter5.pptx
Good Organization Important
For communicator and audience
Poorly organized messages
• waste readers’ • misinterpretation time
struggle to grasp your meaning
a. poor decision making
b. shattered business relationships. (shatter 粉碎 )
• Solution: Include all the necessary information , and before the communication, the communicators had better list out necessary and important information.
Made by Group 2
No.1 Taking Too Long To Get To The Point
• In daily life, most people like to write warming-up paragraphs before getting to the point.
• But if the beginning of a business message was too wordy and not involved the topic, it just waste the audience’s valuable time.
Made by Group 2
Most disorganized communication suffers from problems with clarity, relevance, grouping, and completeness. So we can distinguish four of the most common organization mistakes by communicators.
管理沟通英文演讲PPT
Understanding I need to resign from this company
Content Coding
Depend on who you are
Depend on the circumstance
Feedback
Information
Interference
Receiving Depend on the context Decoding
2016/5/18 2
Introduction
What‟s your opinion?
2016/5/18
3Байду номын сангаас
Introduction
But the night of my speech, a surprising thing happ ened. At the age of 41, I was hit on by a 27-yearold guy. I know, right? He was charming and I was flattered, and I declined. You know what his unsuc cessful pickup line was? He could make me feel 2 2 again. I realized later that night, I'm probably the only person over 40 who does not want to be 22 a gain.
Frankly, my job, you see, digging the ditch all the day is GOD DAMM boring and tiring
mba管理沟通
读完这份电子邮件后会计将为我的报告提 供确切信息 这份报告的结果是董事会将同意我的建议 通过这次会议我们将构思一项策略以达到 这一目标 通过这次演讲，至少有 X 数量的女性将报 名参加我们公司的面试 通过这一备忘录，我的老板将同意我的市 场计划 通过这次演讲，销售代表们将了解我们产 品的发展
2. 策略的选择
greater than X
Hire X number by X date
See X amount by X date
Communication As a result of this presentation, my boss will learn what my department accomplished this month As a result of this letter, the client will sign the contract As a result of this e-mail, the accountant will give me the pertinent information for my report As a result of this report, the board will approve my recommendations As a result of this meeting, we will come up with a strategy to accomplish our goal As a result of this presentation, at least X number of women will sign up to interview with my firm As a result of this memo, my boss will approve my marketing plan As a result of this presentation, the sales representatives will understand our product enhancements
2. 策略的选择
greater than X
Hire X number by X date
See X amount by X date
Communication As a result of this presentation, my boss will learn what my department accomplished this month As a result of this letter, the client will sign the contract As a result of this e-mail, the accountant will give me the pertinent information for my report As a result of this report, the board will approve my recommendations As a result of this meeting, we will come up with a strategy to accomplish our goal As a result of this presentation, at least X number of women will sign up to interview with my firm As a result of this memo, my boss will approve my marketing plan As a result of this presentation, the sales representatives will understand our product enhancements
MBA必修课管理沟通英文版课件chapter 1
differentiate between an ethical dilemma and ethical lapse
Communication, business, and you
? Communication is the process of sending and receiving messages.
? International communication helps employees do their jobs, develop a clear sense of the organization's mission, and identify and react quickly to potential problems.
(3) Describe how organizations share information internally and externally
(4) List eight ways the internet facilitates business communication (5) Define the six phases of the communication process (6) Identify and briefly discuss five types of communication barriers (7) Discuss four guidelines for overcoming communication barriers (8) Explain the attributes of ethical communication, and
Communication challenges in
Today's workplace
Communication, business, and you
? Communication is the process of sending and receiving messages.
? International communication helps employees do their jobs, develop a clear sense of the organization's mission, and identify and react quickly to potential problems.
(3) Describe how organizations share information internally and externally
(4) List eight ways the internet facilitates business communication (5) Define the six phases of the communication process (6) Identify and briefly discuss five types of communication barriers (7) Discuss four guidelines for overcoming communication barriers (8) Explain the attributes of ethical communication, and
Communication challenges in
Today's workplace
海因斯-管理沟通：策略与应用(第6版)英文PPTHynes chapter 1
Review
Overview of Managerial Communication Contemporary Dynamics of Managerial
Communication The Transition
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Dale Carnegie Hawthorne Studies
Behavioral Era Empowerment Era Contingency Era
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
The Transition
Industrial society
informational
Centralized
decentralized
Participatory governance
representation
Traditional hierarchies
networking
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Contemporary Dynamics
Diversity
Gender Cultural Age Education
Competition and Drive for Quality Ethics
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
MBA必修课《管理沟通》英文版课件chapter 4汇编
Planning business messages
Learning objectives: 1. Describe the three-step writing process 2. Explain why it is important to define
your purpose carefully, and list four questions that can help you test that purpose. 3. Justify the importance of analyzing your audience, then list six ways of developing an audience profile.
• Proofread the message: review for errors in layout, spelling, and mechanics.
How does the three-step writing
process work?
• As a general rule, try using roughly half your time for planning-for deciding on your purpose, getting to know your audience, and immersing yourself in your subject matter.
• Informal methods of gathering information will probably be sufficient for most brief business messages.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to situation: study your purpose, lay out your writing schedule, and then profile your audience.
Learning objectives: 1. Describe the three-step writing process 2. Explain why it is important to define
your purpose carefully, and list four questions that can help you test that purpose. 3. Justify the importance of analyzing your audience, then list six ways of developing an audience profile.
• Proofread the message: review for errors in layout, spelling, and mechanics.
How does the three-step writing
process work?
• As a general rule, try using roughly half your time for planning-for deciding on your purpose, getting to know your audience, and immersing yourself in your subject matter.
• Informal methods of gathering information will probably be sufficient for most brief business messages.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to situation: study your purpose, lay out your writing schedule, and then profile your audience.
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? Learning objectives:
(1) Explain what effective communication is and highlight five characteristics of effective business messages
(2) Discuss three developments in the workplace that are intensifying the need to communicading the foundations of business communication
? Chapter 1 achieving success through effective business communication
? Chapter 2 communicating in teams and mastering listening, nonverbal communication, and business etiquette skills
Part III writing letters, memos, e-mail, and other brief messages
? Chapter 7 writing routine messages ? Chapter 8 writing bad-news messages ? Chapter 9 writing persuasive message
? Chapter 3 communicating interculturally
Part II applying the three-step writing process
? Chapter 4 planning business message ? Chapter 5 writing business messages ? Chapter 6 completing business messages
? Chapter 14 writing resumes and application letters
? Chapter 15 interviewing for employment and following up
Chapter 1 achieving success through effective business communication
Contents in brief
Part I understanding the foundations of business communication Part II applying the three-step writing process Part III writing letters, memos, e-mail, and other brief messages Part IV preparing reports and oral presentations Part V writing employment messages and interviewing for jobs
differentiate between an ethical dilemma and ethical lapse
Communication, business, and you
? Communication is the process of sending and receiving messages.
Part IV preparing reports and oral presentations
? Chapter 10 planning business reports and proposals
? Chapter 11 writing business reports and proposals
? Chapter 12 completing formal business reports and proposals
? Chapter 13 planning, writing, and completing oral presentations
Part V writing employment messages and interviewing for jobs
? Communication is effective only when the message is understood and when it stimulates action or encourages a receiver to think in new ways.
? Only through effective communication can you anticipate problems, make decisions, coordinate work flow, supervise others, develop relationships, and promote products and services.
(3) Describe how organizations share information internally and externally
(4) List eight ways the internet facilitates business communication (5) Define the six phases of the communication process (6) Identify and briefly discuss five types of communication barriers (7) Discuss four guidelines for overcoming communication barriers (8) Explain the attributes of ethical communication, and
(1) Explain what effective communication is and highlight five characteristics of effective business messages
(2) Discuss three developments in the workplace that are intensifying the need to communicading the foundations of business communication
? Chapter 1 achieving success through effective business communication
? Chapter 2 communicating in teams and mastering listening, nonverbal communication, and business etiquette skills
Part III writing letters, memos, e-mail, and other brief messages
? Chapter 7 writing routine messages ? Chapter 8 writing bad-news messages ? Chapter 9 writing persuasive message
? Chapter 3 communicating interculturally
Part II applying the three-step writing process
? Chapter 4 planning business message ? Chapter 5 writing business messages ? Chapter 6 completing business messages
? Chapter 14 writing resumes and application letters
? Chapter 15 interviewing for employment and following up
Chapter 1 achieving success through effective business communication
Contents in brief
Part I understanding the foundations of business communication Part II applying the three-step writing process Part III writing letters, memos, e-mail, and other brief messages Part IV preparing reports and oral presentations Part V writing employment messages and interviewing for jobs
differentiate between an ethical dilemma and ethical lapse
Communication, business, and you
? Communication is the process of sending and receiving messages.
Part IV preparing reports and oral presentations
? Chapter 10 planning business reports and proposals
? Chapter 11 writing business reports and proposals
? Chapter 12 completing formal business reports and proposals
? Chapter 13 planning, writing, and completing oral presentations
Part V writing employment messages and interviewing for jobs
? Communication is effective only when the message is understood and when it stimulates action or encourages a receiver to think in new ways.
? Only through effective communication can you anticipate problems, make decisions, coordinate work flow, supervise others, develop relationships, and promote products and services.
(3) Describe how organizations share information internally and externally
(4) List eight ways the internet facilitates business communication (5) Define the six phases of the communication process (6) Identify and briefly discuss five types of communication barriers (7) Discuss four guidelines for overcoming communication barriers (8) Explain the attributes of ethical communication, and