物业服务常用英语150句
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物业服务常用英语150句1. welcome to our apartment.欢迎光临2. Good morning/afternoon/evening. Sir/Madam .早上好/下午好/晚上好3. How do you do? 你好(初次见面)4. How are you? 你好!5. Wish most pleasant stay in our apartment? 祝你在公寓过得愉快.6. Have a nice stay. /Have a good time /Have a nice time. 祝你过得愉快7. I hope you will enjoy your stay with us. 祝你和我们一起过得愉快8. I hope you will enjoy your stay in our apartment. 祝你在公寓过得愉快.9. Let me introduce our manager to you.让我介绍我们的经理给你认识.10. Let me introduce myself. 让我我自介绍一下.11. This is our manager, Mr. Wang.这位是我们的经理,王先生12. Nice to meet you.非常高兴认识你.13. Happy birthday! 生日快乐14. Happy New Year!新年快乐15. Merry Christmas! 圣诞快乐16. Have a nice holiday!假日快乐17. Wish you every success!希望你成功18. Good luck.祝你好运19. It is nice to meet you. 非常高兴认识你.20. Me.too.我也是21. Wait a moment.please.请等一下22. Just a moment ,please. 请稍等23. Hold on,please.请不要挂断24. Sorry, he is not in at the moment.读不起,他现在不在.25. Would you like to leave a message?你需要留个言吗?26. I beg your pardon?对不起,再说一便好吗?27. Can you speak a little slower, please?你能说得慢些吗?28. Sorry, I’ve dialed the wrong number.对不起,我打错电话了.29. May I speak to Mr.Smith?请找斯密思先生接电话?30. Speaking.我就是请讲.(电话用语)31. It is Wang speaking.我是王,请讲(电话用语)32. May I help you?我能帮你做些什么?33. What can I do for you? 我能为你做些什么?34. Is there anything else I can do for you?还有什么可以为你做的吗?35. Thank you very much.非常感谢你.36. Thank you for your advice/help.非常感谢你的建议/帮助37. Thanks 谢谢38. It’s very kind of you.你真好.39. You are welcome.乐意为你服务40. It is my pleasure.为你服务是我的荣幸41. with pleasure不客气42. my pleasure不用谢43. I am at your service随时为你服务44. At your service. 随时为你服务45. I’m sorry It’s my fault.非常抱歉,这是我的错.46. Sorry to have kept you waiting.抱歉,让你久等了.47. Sorry to interrupt you.抱歉,打扰了.48. I’m sorry about this.对于这个,我很抱歉.49. I apologize for this.我为这个向你道歉(较正式)50. That’s all right. 不要紧51. Let’s forget it.忘了它吧.52. Never mind.不要紧53. Excuse me, may I have your name?对不起,我可以知道你的名字吗?54. Of course./certainly.当然.55. Can I come through please?我可以过去吗?56. Would you mind if I take it away.请问,是否介意我把它撤走.57. Could you sign the bill please?你能签一下这张帐单吗?58. Would you like to show me your room card?你能够出示一下你的房卡吗?59. Let me show you to the Front Desk.让我带你去总台吧.60. Let me take you there..让我带你去那里吧.61. This way ,please.请这边走62. Please follow me.请跟我来63. You first, please.您先请64. After you, madam.夫人,你先请。
物业管理专业英语物业管理是指对房地产项目进行综合管理的一项职业。
在物业管理工作中,英语是一种重要的沟通工具,因此掌握物业管理专业英语对于从事物业管理工作的人员来说非常重要。
下面是一份关于物业管理专业英语的标准格式文本,详细介绍了物业管理的相关内容。
一、物业管理概述物业管理是指对房地产项目进行综合管理的一项职业。
它涵盖了房地产的运营、维护、租赁、销售等方面。
物业管理的目标是为业主提供安全、舒适、高效的居住和工作环境。
物业管理人员需要具备一定的专业知识和技能,同时也需要掌握物业管理专业英语,以便与国际客户和合作伙伴进行有效的沟通。
二、物业管理常用英语词汇和短语1. Property management - 物业管理2. Real estate - 房地产3. Facility maintenance - 设施维护4. Lease agreement - 租赁协议5. Tenant - 租户6. Landlord - 房东7. Property inspection - 房产检查8. Security services - 安保服务9. Maintenance request - 维修请求10. Rental payment - 租金支付11. Occupancy rate - 出租率12. Common area - 公共区域13. Emergency evacuation - 紧急疏散14. Energy management - 能源管理15. Budget planning - 预算规划三、物业管理常用英语对话1. 租户咨询Tenant: I have a question about my lease agreement. Can you help me?Property Manager: Of course. What do you need assistance with?Tenant: I noticed that the lease term is ending next month. Can I renew it?Property Manager: Yes, you can. We can discuss the renewal details and sign a new lease agreement if you're interested.2. 维修请求Tenant: Hi, I have a maintenance request. My faucet is leaking.Property Manager: Thank you for letting us know. We will send a maintenance team to fix it as soon as possible.3. 房产检查Property Manager: We will be conducting a property inspection next week. Please ensure that your unit is accessible during that time.Tenant: Sure, I will make sure to be available for the inspection.4. 租金支付Tenant: I have a question about my rental payment. Can I pay online?Property Manager: Yes, you can pay your rent online through our resident portal. I can provide you with the necessary instructions.四、物业管理专业英语写作示例Subject: Monthly Newsletter - Property Updates and Community EventsDear Residents,We hope this email finds you well. We would like to take this opportunity to provide you with some important updates and upcoming events in our community.1. Property Updates:- We are pleased to announce that the fitness center renovation is now complete. It is equipped with state-of-the-art exercise equipment for your convenience.- The landscaping project in the courtyard has been scheduled for next month. Please expect some temporary inconveniences during the process.2. Community Events:- We will be hosting a community BBQ on Saturday, June 15th, from 12 PM to 3 PM. Join us for delicious food, music, and games. This is a great opportunity to meet your neighbors and enjoy some quality time together.- Our monthly yoga class will be held on Wednesday, June 19th, at 6 PM in the community room. Please bring your own yoga mat.3. Reminders:- Please remember to dispose of your trash in the designated bins and keep the common areas clean.- If you have any maintenance requests or concerns, please submit them through our resident portal or contact our office directly.We value your feedback and suggestions. If you have any ideas for future community events or improvements, please let us know. We strive to make our community a great place to live.Thank you for being a part of our community.Sincerely,[Your Name]Property Manager以上是关于物业管理专业英语的标准格式文本,希望对您有所帮助。
物业管理专业英语物业管理是指对房地产物业进行综合管理和服务的职业。
随着全球化的发展,物业管理行业也逐渐得到了广泛的关注和重视。
在这个行业中,掌握一定的英语专业词汇和表达方式是非常重要的。
本文将为您提供一些与物业管理相关的英语词汇和句子,以帮助您更好地理解和应对物业管理工作中的英语交流。
1. Property Management - 物业管理- Property management refers to the operation, control, and oversight of real estate properties.- Effective property management ensures the smooth functioning and maintenance of properties.2. Facility Management - 设施管理- Facility management involves the coordination and maintenance of physical assets within a property.- Facility managers are responsible for ensuring the safety and functionality of buildings, equipment, and systems.3. Lease Agreement - 租赁协议- A lease agreement is a legally binding contract between a landlord and a tenant, specifying the terms and conditions of the rental arrangement.- The lease agreement outlines the rent, duration, and responsibilities of both parties.4. Maintenance - 维护- Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.- Preventive maintenance helps to identify and address potential issues before they become major problems.5. Tenant - 租户- A tenant is a person or organization that rents or occupies a property from a landlord.- Tenants are responsible for paying rent and adhering to the terms of the lease agreement.6. Landlord - 房东- A landlord is the owner of a property that is rented or leased to a tenant.- Landlords are responsible for maintaining the property, collecting rent, and addressing tenant concerns.7. Property Inspection - 房屋检查- Property inspection involves a thorough examination of a property to assess its condition and identify any potential issues.- Inspections are often conducted before a tenant moves in or moves out of a property.8. Security - 安全- Security measures are implemented to protect the property and its occupants from potential threats or hazards.- Security systems, surveillance cameras, and access control are commonly used in property management.9. Rent Collection - 租金收取- Rent collection refers to the process of collecting rental payments from tenants.- Property managers ensure that rent is paid on time and handle any issues relatedto late or unpaid rent.10. Tenant Relations - 租户关系- Tenant relations involve maintaining positive and effective communication with tenants.- Property managers address tenant concerns, resolve disputes, and ensure tenant satisfaction.11. Budgeting - 预算管理- Budgeting involves the planning and allocation of financial resources for property management activities.- Property managers create budgets to cover expenses such as maintenance, repairs, and utilities.12. Sustainability - 可持续性- Sustainability in property management focuses on reducing environmental impact and promoting energy efficiency.- Implementing sustainable practices can help reduce operating costs and enhance the value of the property.13. Emergency Response - 应急响应- Emergency response protocols are established to handle unforeseen events or crises in a property.- Property managers coordinate emergency procedures, such as evacuations or contacting emergency services.14. Tenant Screening - 租户筛选- Tenant screening involves assessing potential tenants to determine their suitability for a property.- Background checks, credit checks, and references are commonly used to evaluate tenant applicants.15. Eviction - 驱逐- Eviction is the legal process of removing a tenant from a property due to non-compliance with the lease agreement.- Property managers follow specific procedures and regulations when initiating an eviction.以上是一些与物业管理相关的英语词汇和句子。
7.You are welcome to stay with us next time.1.光阴似箭How time flies!2.熟能生巧Practice makes perfect.3.今日事今日毕Don’t put off until tomorrow what can be done today.1.欢迎您光临龙塔。
Welcome to dragon tower.2.我是接待员/服务员I am receptionist.(waiter/waitress).3. 需要我帮忙吗?What can I do for you?4.请稍等一会儿。
Just a moment,please.5.很高兴为您服务。
I am always at your service.6. 这边请。
This way,please.8.请走这边。
Would you care to step this way,please?9.对不起,让您久等了。
Sorry to have kept your waiting.10.一直往前走。
向左转、向右转。
Go straight ahead. Turn left,turn righe.11.欢迎您下次再来。
You are welcome to stay with us next time.4.光阴似箭How time flies!5.熟能生巧Practice makes perfect.6.今日事今日毕Don’t put off until tomorrow what can be done today.3.欢迎您光临龙塔。
Welcome to dragon tower.4.我是接待员/服务员I am receptionist.(waiter/waitress).3. 需要我帮忙吗?What can I do for you?6.请稍等一会儿。
Just a moment,please.7.很高兴为您服务。
物业管理专业英语物业管理是指对房地产物业进行综合管理的一项工作,涉及到各个方面的知识和技能。
在国际化的背景下,掌握物业管理专业英语是非常重要的。
本文将详细介绍物业管理专业英语的标准格式,包括常用词汇、短语和句型,以及相关的实例和数据。
一、物业管理基本概念1. Property management: The operation, control, and oversight of real estate assets.2. Real estate: Land and any structures on it, including buildings and natural resources.3. Asset: Any item of economic value owned by an individual or corporation.4. Facility: A building, structure, or space used for a specific purpose.5. Tenant: A person or organization that rents or occupies a property owned by another.6. Lease agreement: A legal contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.二、物业管理常用词汇1. Maintenance: The process of keeping a property in good condition through regular repairs and upkeep.2. Renovation: The act of improving or updating a property to enhance its value or functionality.3. Budget: A financial plan that outlines the estimated income and expenses for a specific period.4. Occupancy rate: The percentage of rented or occupied space in a property.5. Tenant satisfaction: The level of contentment or happiness expressed by tenants towards the property and management services.6. Security: Measures taken to protect the property and its occupants from potential threats or risks.7. Energy efficiency: The ability to use energy resources in an efficient and sustainable manner.8. Compliance: Adherence to laws, regulations, and industry standards in property management practices.9. Stakeholder: An individual or organization with an interest or involvement in a property or its management.10. Property valuation: The process of determining the monetary value of a property.三、物业管理常用短语1. Property inspection: The act of assessing the condition of a property to identify any maintenance or repair needs.Example: Regular property inspections are conducted to ensure that any issues are promptly addressed.2. Lease negotiation: The process of discussing and finalizing the terms and conditions of a lease agreement between the landlord and tenant.Example: The property manager is responsible for lease negotiation with potential tenants.3. Tenant screening: The process of evaluating prospective tenants to determine their suitability and reliability as occupants.Example: Thorough tenant screening is essential to ensure the property is occupied by responsible individuals.4. Facility maintenance: The ongoing activities and tasks required to keep a property in good working order.Example: Facility maintenance includes regular cleaning, repairs, and inspections.5. Emergency response: The immediate actions taken to address and resolve any unexpected or critical situations.Example: The property management team has a well-defined emergency response plan in place.四、物业管理常用句型1. We are pleased to offer our property management services to assist you in maintaining and enhancing the value of your real estate assets.2. Our team of experienced professionals is dedicated to providing high-quality property management services tailored to meet your specific needs.3. Tenant satisfaction is our top priority, and we strive to create a comfortable and safe living environment for all occupants.4. Our property management practices are in full compliance with local regulations and industry standards.5. Regular property inspections are conducted to ensure that any maintenance issues are promptly addressed and resolved.6. We believe in open and transparent communication with our stakeholders, fostering strong relationships built on trust and mutual respect.五、相关实例和数据1. According to a recent survey, the average occupancy rate in our managed properties is 95%, reflecting the high demand and desirability of our portfolio.2. Our energy-efficient initiatives have resulted in a 20% reduction in overall energy consumption across our properties, contributing to a more sustainable future.3. Tenant satisfaction surveys indicate an average rating of4.5 out of 5, highlighting the exceptional management services and amenities provided.4. In the past year, we have successfully completed renovations on 10 properties, resulting in an average increase in property value of 15%.总结:本文详细介绍了物业管理专业英语的标准格式,包括基本概念、常用词汇、短语和句型,以及相关的实例和数据。
售楼处英语教学打招呼用语:1.Good morning sir/madam/miss 先生/女士早上好Good afternoon sir/madam/miss 先生/女士下午好Good evening sir/madam/miss 先生/女士晚上好2.Nice to meet you. 很高興認識你(用於第一次見面)3.Welcome to 青秀城. 欢迎来到青秀城工作用语:4.What can I do for you? 我能为您做什么吗?How may I help you? 有什么能为您效劳的吗?(高阶版)5.Would you like something to drink? We have water 、tea 、soda and instantcoffee. 您想要喝点什么饮料吗?我们有白开水、茶、汽水、速溶咖啡。
6.Excuse me 抱歉Sorry to interrupt you (抱歉打扰了/ 抱歉打断了您的谈话)e in, please. 请进Sit down, please. 请坐8.Excuse me, where is the restroom? (washroom 、toilet) 不好意思,请问厕所在哪?It's near the lobby. Please go along the left corridor and when you see the elevator, it's on your left side.邻近大堂,请沿著左边的走道走,看到电梯之后,就在您的左手边。
9.Follow me please, I could show you the way.请跟著我, 我带您去。
This way please. 请往这边走。
10.Thank you 谢谢Thank you very much 非常感谢I appreciate your help.我由衷感谢你的帮助(進階)11.you're welcome.It's my pleasure 不客气这是我的荣幸12.Just wait a moment please.I will be back soon 请稍等下, 我马上回来。
物业客服日常英语单词汇总日常用词:电水燃气灯灯泡电视信号窗帘窗户厨房卧室electricity water gas light bulb TV signal curtain window kitchen bedroom洗手间书房走廊电梯垃圾垃圾房大堂保洁washroom sanctum passage elevator rubbish garbage room lobby in-door cleaning保安花健身房游泳池会所高尔夫地下一层楼层车证guard flower gym natatorium chamber golf basement 1 floor parking card空调天花板阳台沙发电脑上网费用air-condition ceiling terrace sofa computer connect to the internet fee/ charge/expense没电没水没燃气财务钱发票租赁部收据帐单no electricity no water no gas finance money invoice leasing-department receipt bill工程部经理主管客服银行办公室星城engineering department manager director customer service bank office Star City公司公寓维修挂画门大门玻璃锁茶几抽屉company apartment repair hang picture door gate glass lock tea table drawer插座插头开关冷水热水矿泉水纯净水杯子茶socket plug switch cold water hot water table-water pureness water cup tea茶杯茶壶前台文件柜计算器地板木地板微波炉tea cup teapot front desk file ark calculator floor wood floor microwave oven电冰箱电磁炉烤箱锅墙壁fridge/ refrigerator induction cooker oven pan wall公共场所:公园图书馆电影院托儿所餐厅饭店旅馆/酒店颐和园park library cinema nursery dinning room restaurant hotel Summer Palace长城故宫雍和宫天坛博物馆音乐厅火车站Great Wall The Imperial Palace Lama temple TianTan Park museum odeum railway station汽车站医院诊所剧场bus station hospital clinic theater5)家电:电视遥控器电冰箱电暖气电水壶空调TV/Television controller fridge/refrigerator electric radiator electric water jug air-condition饮水机台灯日光灯电风扇扇子洗衣机电熨斗water dispenser reading lamp daylight lamp fanner fan washing machine iron麦克风电脑显示器键盘硬件软件硬盘内存microphone computer display keyboard hardware software hard disk/HD EMS memory主板鼠标电线视频电话线电火锅电吹风mainboard mouse wire video frequency telephone line/ line electric chaffy dish hair drier6)日常用品:1、卧室:bedroom被子枕头床单床垫床床头灯拖鞋床头柜衣柜梳妆台quilt pillow bed sheet mattress bed bed lamp slipper bed stand bureau dresser睡衣睡袍衬衣衣服毛衣内衣裤袜子被套枕套night-suit gown shirt clothing sweater underwear socks quilt cover pillowslip2、卫生间:bathroom毛巾马桶浴帘浴竿水龙头牙刷牙膏肥皂香皂towel closestool shower shade shower rod tap toothbrush toothpaste soap fancy soap洗发水浴液梳子洗面奶浴巾浴室剃须刀毛巾架shampoo shower cream comb Turkish towel bathroom shaver towel rack喷头浴缸马桶刷消毒液镜子浴室镜shower bathtub closestool brush disinfecting liquid mirror mirror in the bathroom护发素洗脸盆门插销钥匙地漏hair conditioner basin/bason bolt key drain3、厨房用品:kitchen things平底锅炒锅刀子水果刀盘子刀叉筷子碗勺子pan hollowware knife fruit knife plate/dish fork and knife chopsticks bowl spoon锅铲菜刀砧板吸油烟机餐桌椅电饭煲pancake turner kitchen knife chopping block air hooker tables and chairs electric cooker。
物业服务常用英语150句1. welcome to our apartment.欢迎光临2. Good morning/afternoon/evening. Sir/Madam .早上好/下午好/晚上好3. How do you do? 你好(初次见面)4. How are you? 你好!5. Wish most pleasant stay in our apartment? 祝你在公寓过得愉快.6. Have a nice stay. /Have a good time /Have a nice time. 祝你过得愉快7. I hope you will enjoy your stay with us. 祝你和我们一起过得愉快8. I hope you will enjoy your stay in our apartment. 祝你在公寓过得愉快.9. Let me introduce our manager to you.让我介绍我们的经理给你认识.10. Let me introduce myself. 让我我自介绍一下.11. This is our manager, Mr. Wang.这位是我们的经理,王先生12. Nice to meet you.非常高兴认识你.13. Happy birthday! 生日快乐14. Happy New Year!新年快乐15. Merry Christmas! 圣诞快乐16. Have a nice holiday!假日快乐17. Wish you every success!希望你成功18. Good luck.祝你好运19. It is nice to meet you. 非常高兴认识你.20. Me.too.我也是21. Wait a moment.please.请等一下22. Just a moment ,please. 请稍等23. Hold on,please.请不要挂断24. Sorry, he is not in at the moment.读不起,他现在不在.25. Would you like to leave a message?你需要留个言吗?26. I beg your pardon?对不起,再说一便好吗?27. Can you speak a little slower, please?你能说得慢些吗?28. Sorry, I’ve dialed the wrong number.对不起,我打错电话了.29. May I speak to Mr.Smith?请找斯密思先生接电话?30. Speaking.我就是请讲.(电话用语)31. It is Wang speaking.我是王,请讲(电话用语)32. May I help you?我能帮你做些什么?33. What can I do for you? 我能为你做些什么?34. Is there anything else I can do for you?还有什么可以为你做的吗?35. Thank you very much.非常感谢你.36. Thank you for your advice/help.非常感谢你的建议/帮助37. Thanks 谢谢38. It’s very kind of you.你真好.39. You are welcome.乐意为你服务40. It is my pleasure.为你服务是我的荣幸41. with pleasure不客气42. my pleasure不用谢43. I am at your service随时为你服务44. At your service. 随时为你服务45. I’m sorry It’s my fault.非常抱歉,这是我的错.46. Sorry to have kept you waiting.抱歉,让你久等了.47. Sorry to interrupt you.抱歉,打扰了.48. I’m sorry about this.对于这个,我很抱歉.49. I apologize for this.我为这个向你道歉(较正式)50. That’s all right. 不要紧51. Let’s forget it.忘了它吧.52. Never mind.不要紧53. Excuse me, may I have your name?对不起,我可以知道你的名字吗?54. Of course./certainly.当然.55. Can I come through please?我可以过去吗?56. Would you mind if I take it away.请问,是否介意我把它撤走.57. Could you sign the bill please?你能签一下这张帐单吗?58. Would you like to show me your room card?你能够出示一下你的房卡吗?59. Let me show you to the Front Desk.让我带你去总台吧.60. Let me take you there..让我带你去那里吧.61. This way ,please.请这边走62. Please follow me.请跟我来63. You first, please.您先请64. After you, madam.夫人,你先请。
65. Go ahead, and turn to the left/right.往前走,然后往左/右转66. It is on the second floor/third floor/in the basement.它在二楼/三楼/地下室67. It is next to the business center.它在商务中心的隔壁68. It is opposite to the shop.它在商店的对面69. Go upstairs/downstairs to the third floor.上/下楼到三楼70. It is in the lobby near the main entrance.它在大堂大门附近71. Please be careful.小心点72. Take it easy放心73. Don’t worry.不用担心74. See you later过会见75. See you tomorrow.明天见76. Have a nice trip.旅途愉快77. Wish you have a good journey.希望你旅途愉快78. I’m sorry to hear that. I hope you are better soon.听到这个真的很遗憾,希望你快些好起来79. Have a good rest.好好休息80. Did you hurt yourself?您伤着了没有?81. Certainly, sir. If you can excuse me, I’ll Fetch it.好的,先生。
如果您能允许我离开的话,我去把它拿来。
82. I’ll go and get it rig ht away.。
我马上给您去拿来。
83. Excuse me.打扰一下84. I am sorry.对不起85. Certainly, madam, let me help you.当然可以,夫人。
让我来帮您86. Go ahead, please. You’re welcome.请拿吧,您可以随意使用。
87. That’s very kind of you.,but I can’t accept.十分感谢,不过我不能,谢谢您。
88. I’m sorry,sir, I must go. Nic e talking with you.很抱歉,先生,我必须走啦。
和您谈话很高兴.89. I see.我明白。
90. Please take your time, sir. There’s no hurry.请慢慢来,先生。
不用忙。
91. Don’t worry,madam. We’ll see to it.不必担心,夫人。
我们会料理的。
92. Don’t worry, sir. We’ll clean it up.不必担心,先生。
我们会把它收拾干净的。
93. May I take up a few moments of your time?我可以占用您一些时间吗?94. May I speak to you for a moment, madam?我可以和您谈一会儿话吗,夫人?95. I’ll be with you as soon as possible. 我将尽快来为您服务。
96. Thank you for telling us ,madam. 谢谢您告诉我们,夫人97. It won’t happen again.Please accept our apologies. 这种事不会再发生。
请接受我们的道歉。
98. I will report to supervisor. 我会向主管汇报。
99. Where is the lift?电梯在哪里?100. Can you tell me where is the elevator?你能告诉我电梯在哪里吗?101. Would you like to tell me where is the toilet?你能告诉我卫生间在哪里吗?102. Please take care of your child in the revolving door.在旋转门内请照顾好你的小孩.103. Good bye ,we are looking forward to seeing you again.再见,希望能够再次见到你104. Excuse me,sir ,the taxi you want is waiting for you.打扰一下,你要的出租车在等你了.105. Would you like to show me your owner card?你能出示一下你的业主证吗?106. Would you like to tell me the guest’s room number and his name?你能告诉我客人的房间号码和他的姓名.107. Please wait a moment,I will put you through right now.请稍等,我马上帮你接过去.108. I am sorry ,there is no answer.对不起,电话没有人接.109. I am sorry , the line is busy.对不起,电话占线.110. Would you like to leave a massage?你想留言吗?111. Would you like to call back later?你过会打来好吗?112. Maybe the line is bad, I will send somebody to check it.可能线路有点问题,我叫人去查一下.113. Thanks for telling us this ,we will try our best to improve our service.非常感谢你告诉我们,我们会尽力提高我们的服务.114. Please accept my apologies,I will do with it right now ,and give a reply to you.a) 请接受我的歉意,我马上去处理,然后给你一个答复.115. I am very sorry to hear that , I will report it to our manager and give you a reply soon.i. 听到这个我很遗憾,我会报告我们的经理,然后给你一个答复.116. Yes, I see.是的,我明白了.117. It takes about five minutes.大概需要5分钟.118. Sir/Madam,I will come a minute later.先生/女士,我过会就来.119. Sir/Madam, sorry to keep you waiting. 先生/女士,不好意思,让你久等了.120. I will do that for you right now, sir.先生,我现在就帮你办.121. If there is something I can help ,please let me know.如果有什么要我做的,请告诉我.122. Please tell me your apartment number , I will send a repairman to you right now.a) 请告诉我你的房间号码,我马上叫服务员送去.123. I will send a repairman to check it at once. 我马上叫修理工来检查.124. I am sorry ,we can not do that according to our apartment policy. Please forgive us.a) 很抱歉,根据公寓的制度,我们不能那样做,请您谅解.125. This is the introduction to our apartment. 这本是我们公寓的介绍.126. May I know your name? 你能告诉我你的名字吗?127. Just a moment ,I take a taxi for you. 您稍等,我帮你叫个出租车.128. Congratulations!祝贺您!(恭喜)129. Please don’t smoke here. 请不要在这里抽烟。