高考英语作文之应用文(1)：投诉信

高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。

组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。

应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。

第二段：写明投诉的原因、问题的经过及产生的后果。

可以说具体的理由，也可以说问题的具体体现方式。

第三段：提出解决方案，不需展开。

这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。

还要注意做到公平、公正。

Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。

高考英语应用文写作练习与讲解一、投诉信：对口语培训随机分组有意见假定你是李华，你校外教Ryan要举办口语培训班，让练习口语的所有的学生两人一组练习，随机挑选两个人分成一组练习，你对此有意见，说说原因和提建议。

注意：1. 写作词数应为80左右；2. 请按如下格式在答题卡的相应位置作答。

写作注意要点1.基本时态为一般现在时和一般将来时。

2.写作思路：三段论。

第一段开门见山提出写作目的：对口语培训课随机分组提出意见；第二段写自己认为随机分组不妥的原因并提出建议；第三段期待外教能够考虑自己的建议。

【参考范文】Dear Rhan,I'm Li Hua, a student from your class. I am writing to discuss the grouping of the oral practice class.Your method of asking us to practice in pairs will undoubtedly improve our oral English faster. However, your decision on randomly selecting two to form a group, in my opinion, is improper. For one thing, the two students may be strangers to each other, which will greatly reduce the effect of our oral practice. For another, The two students with different English levels and interests will make it challengeing to practice our oral English. Therefore, it is preferable for us to choose our own teammates, from which we willget twice the result with half the effort.I hope you will give my advice your full consideration. Thank you! (130 words)Yours,Li Hua【中文翻译】亲爱的瑞恩老师：我是您的学生李华。

高考英语应用文写作-投诉信第一段：自我介绍+背景+目的I am one of your customers.I ordered a 产品on your website ，which has become a terribleheadache for me.I am writing to express my disappointment .第二段：反映问题Ifeel sorry to trouble you，but I'm afraid that I have to make acompliant.The main problems are as follows.First of all, 问题一there is something wrong with…Besides,问题二We are grateful to find that it cannot work normally.To make matters worse, 问题三which made meIt is necessary for me to …解决方案I'm so sorry to have received such poor service，and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new 产品to me.I'd like to be informed of the process of your dealing with my complaint.第三段：我感激：I will be appreciate it if you look into this case.I'm waiting for a reasonable explanation and expecting an early reply.【小试牛刀】假设你是李华，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。

高考英语应用文---投诉信、咨询信的写作第一篇：高考英语应用文---投诉信、咨询信的写作投诉信的写作开头: I am sorry to trouble you but I am afraid that I have to make a serious complaint.中间: 阐述问题发生的经过和引起的结果。

结尾: I would be very grateful if you could look into the matter seriously as soon as possible.And I am looking forward to an early reply.咨询信的写作开头：说明写信的目的我是……，暑期计划去做...。

如果您能告知一些必要的信息，我将不胜感激。

I am a …and planning to...this summer.I would be grateful if it’s so kind of you to gi ve me some essential information.中间：询问详情(1)首先，您能向我介绍一下……情况吗？First, could you please tell me something about your …?(2)其次，我想要知道...。

Second, I wonder if/whether/特殊疑问词+陈述语序的从句.(3)我也想要知道...！I would also like to know if/whether/特殊疑问词+陈述语序的从句.(4)如果你能告诉我..., 我将不胜感激。

I would be much obliged to you if you let me know....结尾：表示谢意，期盼回复如果您能回复，我将感激不尽。

I will appreciate it very much if you can give me a reply.第二篇：应用文写作——抱怨信、投诉信应用文写作——抱怨信、投诉信(A Letter of Complaint)应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。

英语作文投诉信带翻译范文Dear Sir or Madam,I am writing to express my dissatisfaction with the recent purchase I made from your online store. I had bought a pair of headphones (model number: XB-999) on [date], and unfortunately, I have encountered several issues with the product.Firstly, the headphones arrived with a significant dent on the left ear cup, which was not only an aesthetic issue but also affected the fit and comfort during use. Secondly, the sound quality was not up to the standard I expected from a product of your brand's reputation. There was a persistent buzzing noise that disrupted the listening experience.I had checked your website's return policy and understandthat I have the right to request a refund or replacement within 30 days of purchase. I would like to request a replacement for the damaged headphones, as I believe this was a one-off manufacturing defect.To facilitate the replacement process, I have attached the order confirmation and photos of the damage for your reference. I hope to resolve this matter promptly and am looking forward to your response.Thank you for your attention to this matter.Yours sincerely,[Your Name]尊敬的先生/女士，我写信是为了表达我对最近从您的在线商店购买的产品的不满。

投诉信范文10篇英语作文1. I am writing to express my dissatisfaction with the poor quality of the product I recently purchased from your company. The product arrived damaged and did not meet the specifications as stated on your website. I am extremely disappointed and would like a refund or a replacement as soon as possible.2. I am writing to bring to your attention the rude and unprofessional behavior of your staff at your store. When I visited last week, I was met with a complete lack of respect and was treated with disregard. This kind of customer service is unacceptable and I demand an apology and assurance that this will not happen again.3. I am writing to complain about the constant delays and cancellations of flights by your airline. It is incredibly frustrating to have my travel plans disrupted time and time again. I expect better service and compensation for the inconvenience caused.4. I am writing to express my disappointment with the poor quality of the food served at your restaurant. The dishes were tasteless and lacked freshness. I had expected a much better dining experience and I hope you can address this issue to maintain your reputation.5. I am writing to express my concern about the noise pollution caused by the construction work happening near my apartment. The constant drilling and hammering isdisrupting my daily life and affecting my sleep. I request that you take immediate action to minimize the noise and inconvenience caused to residents.6. I am writing to complain about the excessive fees charged by your bank. The hidden charges and high interest rates are unreasonable and unfair. I urge you to review your fee structure and provide more transparency to your customers.7. I am writing to bring to your attention the poor maintenance of the public park in our neighborhood. Thelack of cleanliness and broken facilities make it impossible to enjoy the space. I request that you allocate resources to improve the park and make it a pleasant environment for everyone.8. I am writing to express my dissatisfaction with the internet service provided by your company. The slow connection and frequent outages are hindering my work and causing frustration. I expect a reliable and efficient internet service and request that you address this issue promptly.9. I am writing to complain about the misleading advertising of your product. The claims made in your advertisements are not accurate and do not reflect the actual performance of the product. I demand an explanation and a refund for false advertising.10. I am writing to express my disappointment with the poor customer service I received at your hotel. The staff was unhelpful and unresponsive to my needs. I expect better service and a more pleasant stay in the future.。

英语投诉信（合集5篇）第一篇：英语投诉信投诉信101年12月Directions: This part is to test your ability to do practical writing.You are required to write a letter of complaint according to the information given in Chinese below.Remember to write the letter on the Translation/Composition Sheet.假设你叫王兰，上个月去广州出差时，在一家商店买了一架照相机，并在广州拍了一些照片。

回家后将胶卷冲洗出来，却发现什么也没照上，因此非常恼火。

今天（）12月23日）给商店写信投诉，并寄回相机，坚决要求退款。

Words for reference：出差 be on business;冲洗develop;退款refund。

Dear Sir or Madam,I am writing the letter to complain the camera I bought from your store last month when I was on business in Guangzhou.There I took some pictures, yet, when I had it developed after I got home, I found no pictures printed at all.I feel very frustrated about it.I have posted the camera back to you and strongly insist that you refund me as soon as possible.Yours sincerely,Wang Lan 亲爱先生/女士：上个月我去广州出差时在你们店购买了一架照相机，我写这封信是为了就此向您表达我的不满。

投诉信1. 抱怨complain about2. 表达不满convey/express one’s dissatisfaction3. 对……满意 be content/satisfied with4. 糟糕的服务 poor service5. 采取措施take measures6. 解决问题deal with/solve the problem7. 调查此次事件investigate/look into the matter/incident8. 出乎意料out of one’s expectation11. 向……道歉make an apology to…/apologize to…12. 出乎意料out of one’s expectation13. 不用说needless to say14. 尽快as soon as possible15. 把某事牢记在心 bear sth. in mind首段模板句式I am writing to you about... which I received/bought...我写信给你是关于……我收到/买了…I am going to complain about...我要投诉……I am sorry to have to send this letter.. which I received/bought...很抱歉我不得不寄这封信我收到/买了…篇中模板句式When we checked.... we noticed..当我们国土……我们注意到. .When I took... out of the bag and examined... closely, I found...当我把……从袋子里拿出来检查…密切,我发现…When I unpacked… and tried to use it, it did not work.当我打开. .我试着用它，但没有用。

英语作文范文投诉信4篇英语作文投诉信（篇一）Directions:Write a letter to a store, making a complaint about its delivery.You should write about 100 words on ANSWER SHEETDo not sign your own name at the end of the letter. Use u Wang Hua“ instead. Do not write the address.Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I' m afraid that the enclosed CD player doesn, t work. It is the third one I' ve got to return this month.Other than the three I' ve had to return recently, I' ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking he]p from a consumer protection agency or theBetter Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.Sincerely,Wang Hua英语作文投诉信（篇二）To Whom It May Concern,①I am writing to plain about the poor service of yourl received when.②The causes for my dissatisfaction lie upon three points as follows:1）（抱怨资料的.一个方面）；2）（抱怨资料的另一方面）；3）（抱怨资料的第三个方面）.③Under these circumstances, I find it difficult to（客观的评论）.@1 am sure that you are able to thoroughly understand my discontent, which you are bound to replace with a satisfactory solution.⑤I would be grateful if you could_（表达本人的愿望）assoon as possible.Yours sincerely,Li Ming英语作文投诉信（篇三）Dear boss,Thank you for reading my letter.Last Sunday is my classmate Mary's went to your restaurant so as to celebrated Mary，s your restaurant was not good than I couldn，t tolerate that restaurant at service was really bad and the food was most unbearable was the hygiene of the restaurant was horrible, we felt very disgusting.We complained about the food , the hygiene and the the service to the his attitude was very pride and he ignored was really provoking!Finally ,the waiter drove us dare he was!All of us were very am doubt that whether I would come to your restaurant or not.Yours,Liming英语作文投诉信（篇四）Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie, IN 47300November 15, 1998General Computer CorporationEngineering Department.Box 73219Fort Worth, TX 76108Dear Sir:With reference to our order 98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the puter sets appeared to bein good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to carelesshandling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on yoursuppliers for pensation.Yours sincerely,(Signature)。