致用英语听力教程4标准答案

Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys:1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys:1 : the site2 : merchant, addresses/phone numbers/call up3 : strict safety measuresPart II Net shopping under fireA. Keys:1 : delivery, delivery2 : delivery charges3 : personal information, 87%4 : returning goods, 47%5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys:1 : convenience2 : choice3 : obstacles4 : complete trust5 : build consummers' trust6 : mature7 : payment8 : servicePart III Banking at homeA. Keys:1 : limited opening hours2 : Online banking services3 : getting current information on products4 : e-mailing questions to the bank5 : competing for customers6 : having no computers at homeB. Keys:1 : It is banking through the Internet.2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.3 : Banks most want to keep people who are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer ServiceB. Keys:English Good Customer Service(Harrods)1 : in a pleasant environment2 : Second to none3 : different customers, take a look at everything, alternatives, come to sales assistants4 : first contact with the customerAmerican Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership2 : repeat business, salesPart V Do you know…?Keys:1 : c2 : a、b、c3 : a、b、c4 : c5 : c6 : bTape scriptPart I Getting readyC.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.Part II Net shopping under fireThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations —including the UK's Consumers Association —said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were:Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived.Many sites did not give clear information about delivery charges.Only 13% of the sites promised that they would not sell customers' personal information on to a third party.Only 53% of the companies had a policy on returning goods.Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.In two cases,customers are still waiting for their money back more than four months after returning their goods.Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."Chris Philips, Marketing Manager at a London based e-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part III Banking at homeMany people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week. Many banks are preparing "online branches," or Internet offices, which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Part IV More about the topic: Secret of Good Customer ServiceIn Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things. Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.So where have you experienced the very best in customer service?Umm, probably America. In terms of best as in, they give you so much attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They' want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored.Tamara:I think England's still way behind in terms of, like America for example. I can call in Americafrom London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.So what do the Americans have to say? They may speak with a different accent. But is the sales pitch a foreign language to the rest of the world?I think part of the reason Americans are known as experts is that we tend to focus a lot more in the human side of selling, not the mechanical side, which is the register and knowing about the product. We really want to know about your lifestyle. We want to know about your family. We want to know about your income. We want to know about your occasions in your life. And that's very different outside of the United States. Our consumer actually is comfortable with forming a partnership with a sales associate and giving up that information, very personal information, very personal information. I think that best part about Saks sales associate training that we actually develop customers, five different types of customers and we videotape them and put them up in front of every new sales associate and say, "This is our customers." They're very different. Each one of them is a top customer at Saks but they shop in a very different way. A lot of stores in this industry really measure selling effectiveness by sales and quite frankly that's not what Saks is about. I think the way you measure good quality staff is by repeat business. Obviously if you have someone on your selling floor that has a clientele, that is the measure of a good sales associate. Part V Do you know…?"Everybody loves a bargain, "this is a common American saying. A bargain is something you buy for less than its true vale. It is something you might not buy if it costs more.One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusertts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jardere learnt the war club was valued at about $150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?Unit 2 Hotel or B&BPart I Getting readyB. Keys:1 : 35%, 60%2 : 45%, 20%3 : 60%, 80%4 : 30%, 15%5 : 50%, 70%6 : 30%, 20%C. Keys:(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 : ￡28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner, bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some peoplePart III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m.8 : ' free 9 : 12 cents 10 : $10 11 : 8% 12 : '$100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : ￡40, all grades 2 : ￡55, Sales 3 : ￡150, Managerial, entertaining private guest, the lake 4: ￡220, privacy, country-side, kitchenPart V Do you know…?A. Keys: (France)Italy, (2)3, (3)2, (4)8 (Loudon,UK)Paris,France, (8)4B. Keys: 1 : F 2 : T 3 : F 4 : F 5 : TTape scriptPart I Getting readyB.A: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels? B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. A: What proportion of tourists stay in holiday camps? B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe? B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe. A: And what proportion of tourists visit the U.S.A.? B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A.. A: Now, about methods of transport. What proportion of tourists go byplane? B: Well,in an average year about 70% of tourists go by plane, but this year about 50% are going by plane. A: What proportion of tourists take their own car? B: Well, in an average year about 20% of tourists take their own car, but this year about 30% are taking their own car. A: Thank you very much for your help.C.C:… so here's a brochure with the hotels in Midford. It gives you all the rates …T:I'm sorry, my English isn't so good. Can you explain this to me?C:Yes, of course. First of all we have the Castle Inn …here …it's the cheapest. It will cost you only ￡12 for a single room and ￡15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra …T:What is this "English breakfast"?C:Oh, you know, hot food: fried egg, fried bacon, porridge … w hereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T:I think I would prefer the continental breakfast.C:Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges ￡30 for a single room and ￡60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T:I won't have my children with me. But maybe my husband will come a little later …C:Well, the Park Hotel is very reasonably priced. ￡16 per person. Every room has a bath. There's a special rate of ￡25 which includes dinner, bed and breakfast —what we call half board. Or you can have full board, that's the room plus all meals for ￡29 per person per night.T:We would only want breakfast.C:I see. Mm …you could try the fourth hotel here, the Phoenix. It will cost you ￡28 for a double room with bath. Breakfast is ￡5 per person.T:Yes. But what about the extra money, what do you call it in English, the service...C:All these rates include a service charge of 10%. They also include VAT - that's Value Added Tax.T:If we come later in the year will it be cheaper?C:Yes. These are the rates for June to September. You would pay less at other times of the year.T:I'll talk about it with my husband. Thank you for explaining everything to me.C:You're very welcome.Part II A touch of homeBev Rose is a very good hostess. She tells the guests in her home there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name of Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15 000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. "I think guests are looking for the personal touch," said Pat Hardy,the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the different people. She loves watching the guests meet each other for the first time at breakfast. "It's really fun to stand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. President stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into bed and breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part III Renting a carA:Good afternoon. U-Drive-It rentals. May I help you?C:Hi, yeah. I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A:Yes, we do. [Mm-hmm.] Uh … what sort of car were you i nterested in?C:Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and, uh … all the equipment that we have. A:Well, um … I could suggest a compact car for/to you. [Mm-hmm.] Some of our compacts have … have large trunks, [OK.] or, uh … Oh, better yet, why not a small station wagon? [Oh, good.] Um … all our cars are current models and, uh, have automatic transmission.C:Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A:No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.] Uh, now, listen, when were you … uh … interested in … in renting this?C:Uh, well, we'll be leaving on a Friday, that's the … let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A:Mm-hmm. Well, let's see … uh … we have … uh … Oh! We have a Pinto station wagon for those dates. [Mm-hmm. Good.] Um … yeah, I think … I think that's your best bet.C:OK. Uh … well, then when would we have to pick up the car and when would we have to return the car to get that special weekend rate?A:Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C:After four on Friday and returning by ten o'clock on Monday morning. [Mm-hmm.] OK. What … uh … uh, what would be the price for that?A:OK, now, our … our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w… you can get that for fifty-nine ninety-five. [Oh, Great.] Um … now the first threehundred miles are free, [Mm-hmm…] after that it's twelve cents per mile.C:Oh, so it's twelve cents a mile extra after the first three hundred miles?A:That's right.C:OK. Uh … do you have any … um … rentals with unlimited mileage?A:Well, we do, but you can't get that special weekend rate.C:Uh-huh. OK. Well, then does the fifty-nine ninety-five - that was the rate, right? [Mm-hmm.] —does that include insurance?A:No … um … the insurance is ten dollars more, but I really recommend it.C:Yeah.A:OK, now there's a … there's a sales tax of eight percent, [Mm-hmm…] and … um … you have to return the car with a full tank of gas. [Uh-huh.] Also, we require a deposit of a hundred dollars.C:Oh boy. It sure adds up!A:Well, our rates are still the lowest in town.C:Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back…uh…A:Sure, that's fine. Uh, listen, when you … when you do call back, ask for Doug. That's me.C:OK. Well, thanks a lot. Doug. Goodbye.A:Take care.Part IV More about the topic: What Type of Room Do You Want?S: If the terms are favorable, we could come to an arrangement for regular accommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M:Certainly. The rates I’ll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public. But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S:That sounds fine. Can you tell me about your single rooms?M:Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is ￡40 a night.S: ￡40 a night …M:Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is ￡55 per twin or double room per night.S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake …S: That sou nds most attractive …M: The normal rate is ￡150 per night …S: ￡150.M: … but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be ￡220 a night.Part V Do you know…?Five U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'Este, Cernobbio, Italy; The Regent Hong Kong, and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginia ranked No. 8. The 10th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workout centers and romantic atmosphere. This is the third year that Gourmet, which has more than 5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas, topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'Este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years. In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and The Green- briar in West Virginia was found to have the best workout center, golf and tennis.Unit 3 “Planting” MoneyPart I Getting readyC. Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; NPart II National teach children to save dayA. Keys: 1 : Thursday, April 17 2 : teaching children how to save money 3 : 2 500 4 : 5 000 presentationsB. Keys:1: 4; 2: 3; 3: 2; 4: 1Part III Credit cardsKeys: 1 : importance 2 : later 3 : The potential disadvantages 4 : lots of purchases 5 : interest 6 : The benefits 7 : emergencies 8 : travelPart IV More about the topic: Gulf Between the Rich and PoorA. Keys: 1 : 3 2 : 1 3 : 2 4 : so much of their income 5 : ever larger houses and cars 6 : social programs or infrastructure repairs 7 : happier 8 : fewer disputes of work 9 : lower levels of stress hormones 10 : less often 11 : at an older ageB. Keys: 1 : vice president 2 : Myths of Rich and Poor 3 : positive side 4 : increased prosperity 5 : better off 6 : 30 years ago 7 : hundreds of gadgets 8 : easier 9 : more pleasurable 10 : cellular and cordless phones 11 : computers 12 : answering machines 13 : microwave ovens 14 : 3/4 15 : washing machines 16 : half 17 : clothes dryers 18 : 97% 19 : color televisions 20 : 3/4 21 : VCRs 22 : 2/3 23 : microwaves and air conditioners 24 : 3/4 25 : automobile 26 : 40% 27: home 28 :。

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A Listening Course 4施心远主编《听力教程》4 (第2版）答案Unit 31： Listening and Translation1。

Girls score higher than boys in almost every country。

几乎在所有国家里，女孩子都比男孩子得分高.2.Differences between males and females are a continuing issue of fierce debate。

男女差异一直是激烈争论的焦点。

3.Cultural and economic influences play an important part。

文化和经济影响起着重要的作用。

4. But recent findings suggest that the answer may lie in differences between the male and female brain。

但是最新的发现提示，答案也许在男女大脑的差异。

5。

These include differences in learning rates.这些包括学习速度上的差异。

Section Two Listening ComprehensionPart 1 DialogueExercise： Listen to the dialogue and filling the blanks with the missing information.Serenading Service was founded three years ago when the singer realize that British people were desperate for romance. He thoughtthere would be a clientele for a hired serenader. The idea came from his studies of Renaissance music， which is full of serenades。

A Listening Course 4施心远主编《听力教程》4 (第2版)答案Unit 31: Listening and Translation1.Girls score higher than boys in almost every country.几乎在所有国家里，女孩子都比男孩子得分高。

2.Differences between males and females are a continuing issue of fierce debate.男女差异一直是激烈争论的焦点。

3.Cultural and economic influences play an important part.文化和经济影响起着重要的作用。

4. But recent findings suggest that the answer may lie in differences between the male and female brain.但是最新的发现提示，答案也许在男女大脑的差异。

5.These include differences in learning rates.这些包括学习速度上的差异。

Section Two Listening ComprehensionPart 1 DialogueExercise: Listen to the dialogue and filling the blanks with the missing information.Serenading Service was founded three years ago when the singer realizethat British people were desperate for romance. He thought there would be a clientele for a hired serenader. The idea came from his studies of Renaissance music, which is full of serenades. Over the centuries, university students have turned the serenade into an art form for hire. Usually he is hired by men to sing love songs to women. Occasionally he is asked to sing to men. The service is really a form of intimate alfresco theatre with love songs. He usually wears a white tie and tails and sings amorous Italian songs. He will carry chocolate hearts or flowers and when there is no balcony available he will sing from trees or fire escapes! The fee depends on whether a musician comes along or not. The basic rate is ?450 but it can cost a lot more especially if he takes a gondola and a group of musicians along. Some people are so moved that they burst into tears, but some react badly. They try to find out as much as they can about their clients to avoid unpleasant situations. They have to be very careful these days because a serenade can be completely misinterpreted.Part 2 PassageEx. A. Pre-listening QuestionWhat memory strategies do you know that can help you remember things better?1) Brain prioritizes by meaning, value and relevance.2) Your attitude has much to do with whether you remember something ornot.3) Your understanding of new materials depends on what you already know.4) You can learn and remember better if you can group ideas into some sort of meaningful categories or groups.5) The brain's quickest and probably the longest-lasting response is to images.6) Memory is increased when facts to be learned are consciously associated with something familiar to you.Ex. B: Sentence Dictation1. Mnemonics are methods for remembering information that is otherwise quite difficult to recall.2. Our brains evolved to code and interpret complex stimuli such as images, colors, structures, sounds, smells, tastes, touch, positions, emotions and language.3. While language is one of the most important aspects of human evolution, it is only one of the many skills and resources available to our minds.4. Association is the method by which you link a thing to be remembered to a way of remembering it.5. Location gives you two things: a coherent context into which you canplace information, and a way of separating one mnemonic from another.Ex. C: Detailed Listening.1. Mnemonics are tools which can help you to improve your memory. T. (Memory tools can help you to improve your memory. "Mnemonic" is another word for memory tool.)2. The fundamental principle of mnemonics is to make full use of the best functions of the brain to store information. T (The basic principle of mnemonics is to use as many of the best functions of your brain as possible to store information.)3. Information we have to remember is almost always presented in different ways. F (Unfortunately information we have to remember is almost always presented in only one way--as words printed on a page.)4. We can do four things to form striking images, which will help to make our mnemonics more memorable. T ( Use positive, pleasant images; use vivid, colorful, sense-laden images; use all your senses to code information or dress up an image; give our image three dimensions, movement and space.)5. There is one basic principle in the use of mnemonics. F (There are three fundamental principles underlying the use of mnemonics: imagination, association and location)6. Association is what we use to create and strengthen imagination. F(Imagination is what you use to create and strengthen the associations needed to create effective mnemonics.)7. You can choose the imagery in your mnemonics as you like T (The imagery you use in your mnemonics can be as violent, vivid, or sensual as you like, as long as it help you to remember.)8. You can create associations by linking things using the same stimuli. T. (You can create associations by linking them using the same color, smell, shape, or feeling.)Ex. D: After-listening Discussion1. What is the basic principle of mnemonics? Why can we improve our memory by following the principle? To use as many of the best functions of your brain as possible to store information. Evolved to code and interpret complex stimuli. sophisticated models of the world. Our memories store all of these effectively. However, information is presented in only one way. Language is only one Use these to make of the many skills and resources available to our minds. By coding languages and numbers in striking images,/ can reliable code both information and structure of information. Then easily recall these later.2. Why is a good memory important to us?Open.Section Three : NewsNews Item 1Ex. A: Summarize the newsThis news item is about the Somali pirates’ strike.Ex. B: Listen to the news again and answer the questions.1. Whether this latest attempted hijacking was the promised revenge for the killing of three Somali pirates by the US navy isn't clear.2. No, the pirates haven’t been deferred.3. Because the financial rewards for a successful hijacking remain so great and Somalia remains so lawless.4. At any one time there are only fifteen to eighteen international warships in the area to police an expanse of sea covering more than a million square kilometres.5. It may be because of the relatively small scale of the problem.Tape script of News Item One: The piracy problem looks like it's here to stay despite the recent muscular interventions by the French and American navies. Whether this latest attempted hijacking was the promised revenge for the killing of three Somali pirates by the US navy isn't clear. But it does suggest at the very least that the pirates haven't been deterred. So why does the problem persist? Put simply maritimesecurity analysts say piracy will continue as long as the financial rewards for a successful hijacking remain so great and Somalia remains so lawless. Certainly the international effort to thwart the problem is relatively limited. At any one time there are only fifteen to eighteen international warships in the area to police an expanse of sea covering more than a million square kilometres. Although it has been suggested that raids could be mounted on the pirates' home towns, it seems unlikely there'll be any major increase in the military effort unless there's a spectacular hijacking involving the deaths of many crew members. The reluctance to mount a major international naval operation in the area may also be down to the relatively small scale of the problem. Last year, according to figures from the International Maritime Bureau, nearly twenty three thousand ships passed through the Gulf of Aden. Only ninety two were hijacked. Rob Watson, BBC NewsNews Item 2Ex. A: Listen to the news and complete the summaryThis news item is about Obama’s military plan i n Afghanistan.Ex. B: True or false.1. The President is considering leaving Afghanistan. F. (The President is making it clear that leaving Afghanistan is not an option.)2. Obama wouldn’t shrink the number of troops in Afghanistan, neither would he deploy more military troops. T.3. President Obama thought his assessment would be "rigorous and deliberate". T.4. Opinions against Obama are not heard. F. (…some Republicans and members of the President's own party are dubious about committing more resources and military personnel to a conflict where there is no end in sight.)5. The conflict in Afghanistan seems to be over soon. F. (…about committing more resources and military personnel to a conflict where there is no end in sight.)6. Afghanistan can be the second Vietnam. T. (The word 'Vietnam' is heard more and more on Capitol Hill.)Script of News Item Two: The President is making it clear that leaving Afghanistan is not an option. It's not on the table. According to one White House source, he told the meeting that he wouldn't shrink the number of troops in Afghanistan or opt for a strategy of merely targeting al-Qaeda leaders. But he wouldn't be drawn on the military request for more troops. There appears to be a frustration that the review of strategy has sometimes been portrayed in black-and-white terms of a massive increase or reduction of troop numbers. President Obama told the group made up of the most senior Republican and Democrat senators and congressmen that his assessment would be "rigorous and deliberate". But it's going ontoo long for some Republicans and members of the President's own party are dubious about committing more resources and military personnel to a conflict where there is no end in sight. The word 'Vietnam' is heard more and more on Capitol Hill. The President was certainly right when he said his final decision wouldn't make everyone in the room, or the country, happy. Mark Mardell, BBC News, WashingtonNews Item 3Ex. A: Listen and summarize the news itemThis news item is about fragile peace that returns to Gaza.Ex. B: Listen again and fill in the blanks.There were traffic jams on the road north, families heading to Gaza City to reunite with friends and relatives. Long lines of cars backed up at the makeshift roadblocks the Israelis have left behind. But the tanks are gone, only the deep tracks remain. There were buildings pitted with Israeli tank rounds; from the holes that have been punched in the walls it was clear there had also been snipers waiting for them. North of Khan Younis we saw some of the Qassam fighters returning home, their rifles slung lazily around their shoulders. For three weeks the Israelis pounded the tunnels that run beneath the perimeter wall but last night we met people who insist that some of these tunnels are still open and still some fuel is beingpumped from the Egyptian sider. If the border crossings remain close, say the Palestinians, these tunnels are their only link to the outside world.Section FourPart 1 Feature reportExercise A: This news report is about the recreation of the prehistoric world in Liaoning, China, based on the scientific findings on fossils discovered there.Exercise B:1. 35 prehistoric animals were created.2. They recreated the extinct beasts through the marriage of science, art and technology.3. The exhibit is not behind the glass or otherwise enclosed, so visitors are eye to eye with extinct beasts. It is displayed in this way so that visitors will feel as if they’ve stepped into a Chinese forest 130 mil lion years in the past.4. He says it’s accurate because every single plant, every insect, every organic feature in it actually represents something that has been found asa fossil in northeastern China.5. The only thing scientists had to make up is what color some of the animals were.6. According to Michael Novacek, birds are living dinosaurs.7. They study the movements of commonplace turkeys, chickens and ostriches to learn how similarly-built dinosaurs would stand or walk.8. By using high-tech imagery, fossils, and the knowledge gained from the biology of barnyard animals, scientists now estimate the giant T-Rex could reach speeds of 16 kilometers per hour, far slower that the more than 70 kilometers per hour previously thought.Script：Dinosaur Discoveries Made Possible through Art, Technology, Modern Livestock The rolling hills of a province in northeastern China are now terraced for farming, but beneath that farmland are clues to a prehistoric world unlike any seen by human eyes - until this week. Some 130 million years after dinosaurs roamed the Liaoning forest, the world has been painstakingly recreated in New York City's American Museum of Natural History. The sound of the prehistoric forest is one of the few things that has been imagined in this 65 square-meter diorama. The gingko leaves, piney trees and life-sized models of 35 prehistoric animals were created through the marriage of science, art and technology, as every detail, down to the sleeping pose of a dinosaur, is based on scientific findings.The exhibit is not behind glass or otherwise enclosed, so visitors areeye-to-eye with extinct beasts, feeling as if they've stepped into a Chinese forest 130 million years in the past. Mark Norell is a paleontologist who has worked in Liaoning, searching for clues to recreate this prehistoric world. "It's accurate because every single plant, every insect, every organic feature in it actually represents something that has been found as a fossil in northeastern China," he explained, "so the only thing that we had to sort of make up a little bit is what color some the animals were. Even though we know some of theme were patterned, but we know definitely that they were patterned, because we can see that is the soft tissue remains, but we don't know what color they were but we try to be a little conservative in that regard, but nevertheless all the feathers you see, all the weird tail structures you see, is all stuff we found as fossils." Underneath the gingko trees, a feathered bird-like dinosaur chases on two legs after a large winged insect, the dinosaur's beak-like mouth open to reveal rows of jagged teeth. A sleeping dinosaur tucks its head beneath its arm, much as a modern goose tucks its head beneath its wing. The museum's curator of paleontology, Michael Novacek, explains that it is necessary to understand birds in order to better understand extinct creatures. "The reason birds are so important to us is really a fact we weren't so aware of 10, 20 years ago is that birds are living dinosaurs. They're not just related to dinosaurs. They are dinosaurs," he stressed. "They're a branch of dinosaurs, so conveniently enough dinosaurs didn'tgo completely extinct. One group, the birds, survived." Scientists study the movements of commonplace turkeys, chickens and ostriches to learn how similarly built dinosaurs would stand or walk. Researchers even created a computer model of a giant chicken to learn more about the movements of the ever popular Tyrannosaurus Rex. By using high tech imagery, fossils, and the knowledge gained from the biology of barnyard animals, scientists now estimate the giant T-Rex could reach speeds of 16 kilometers per hour, far slower than the more than 70 kilometers per hour previously thought. These scientific findings are passed along to model designers, such as the creator of a six-foot-long mechanical T-Rex, a highlight of the new exhibit. The menacing skeleton's tail sways and its head bobs as the extinct dinosaur shifts its weight, plodding in place - yet another example of the never-before-seen becoming altogether real when science and technology meet art.Part 2PassageExercise B1. The goal of this study was to determine what type of “gaze” is required to have this effect.2. The Queen’s study showed that the total amount of gaze received during a group conversation is more important than when the eye contact occurs.3. The eye contact experiment used computer-generated images form actors who conveyed different levels of attention.4. The researchers concluded that people in group discussions will speak up more if they receive a greater amount of eye contact from other group members.5. The effect of eye gaze has literally fascinated people throughout the ages.Exercise C1. A2. D3. A4. D5. A6. C7. B8. BExercise D1. The eye contact experiment used computer-generated images fromactors who conveyed different levels of attention (gazing at the subject, gazing at the other actor, looking away, and looking down). These images were presented to the subjects, who believed they were in an actual three-way video conferencing situation, attempting to solve language puzzles. Two conditions were studied: synchronized (where eye contact is made while the subject is speaking) and random contact, received at any time in the conversation. The researchers concluded that people in group discussions will speak up more if they receive a greater amount of eye contact from other group members and the total amount of gaze received during a group conversation is more important than when the eye contact occurs.2. Open.Script: Eye Contact Shown To Affect Conversation Patterns, Group Problem-Solving Ability Noting that the eyes have long been described as mirrors of the soul, a Queen's computer scientist is studying the effect of eye gaze on conversation and the implications for new-age technologies, ranging from video conferencing to speech recognition systems. Dr. Roel Vertegaal, who is presenting a paper on eye gaze at an international conference in New Orleans this week, has found evidence to suggest astrong link between the amount of eye contact people receive and their degree of participation in group communications. Eye contact is known to increase the number of turns a person will take when part of a group conversation. The goal of this study was to determine what type of "gaze" (looking at a person's eyes and face) is required to have this effect. Two conditions were studied: synchronized (where eye contact is made while the subject is speaking) and random contact, received at any time in the conversation. The Queen's study showed that the total amount of gaze received during a group conversation is more important than when the eye contact occurs. The findings have important implications for the design of future communication devices, including more user-friendly and sensitive video conferencing systems –a technology increasingly chosen in business for economic and time-saving reasons –and Collaborative Virtual Environments (CVEs) which support communication between people and machines. Dr. Vertegaal's group is also implementing these findings to facilitate user interactions with large groups of computers such as personal digital assistants and cellular phones. The eye contact experiment used computer-generated images from actors who conveyed different levels of attention (gazing at the subject, gazing at the other actor, looking away, and looking down). These images were presented to the subjects, who believed they were in an actual three-way video conferencing situation, attempting to solvelanguage puzzles. The researchers concluded that people in group discussions will speak up more if they receive a greater amount of eye contact from other group members. There was no relationship between the impact of the eye contact and when it occurred. "The effect of eye gaze has literally fascinated people throughout the ages," says Dr. Vertegaal, whose paper, Explaining Effects of Eye Gaze on Mediated Group Conversations: Amount or Synchronization? was presented this week at the Association for Computing Machinery (ACM) Conference on Computer Supported Cooperative Work. "Sumerian clay tablets dating back to 3000 BC already tell the story of Ereshkigal, goddess of the underworld, who had the power to kill Inanna, goddess of love, with a deadly eye," says Dr. Vertegaal. "Now that we are attempting to build more sophisticated conversational interfaces that mirror the communicative capabilities of their users, it has become clear we need to learn more about communicative functions of gaze behaviors."。

致用英语第四册unit1答案1、The three guests come from different _______. [单选题] *A. countryB. countrysC. countryesD. countries(正确答案)2、—Who came to your office today, Ms. Brown?—Sally came in. She hurt ______ in P. E. class. （）[单选题] *A. sheB. herC. hersD. herself(正确答案)3、They might have found a better hotel if they _________ a few more kilometers. [单选题]*A. droveB. would driveC. were to driveD. had driven(正确答案)4、37．It’s fun _________ a horse with your best friends on the grass. [单选题] *A．to ride (正确答案)B．ridingC．ridesD．ride5、There is _______ meat in the fridge.Lets go and buy some. [单选题] *A. little(正确答案)B. a littleC. fewD. a few6、18．Monica wants to be a _______. She is good at sports and she loves teaching others. [单选题] *A．coach(正确答案)B．secretaryC．architectD．waiter7、Tom didn’t _______ his exam again. It was a pity. [单选题] *A. failB. winC. pass(正确答案)D. beat8、96．Let's cross the street from school. There is a park ______ the school. [单选题] * A．far fromB．next toC．atD．opposite(正确答案)9、( ) They have_____ useful dictionary. They want to lend it___ us. [单选题] *A. an; forB. a; fromC. an; toD. a; to(正确答案)10、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly11、I always get ______ grades than he does, so maybe I should help him more.（）[单选题] *A. bestB. better(正确答案)C. goodD. well12、____ is standing at the corner of the street. [单选题] *A. A policeB. The policeC. PoliceD. A policeman(正确答案)13、We had a party last month, and it was a lot of fun, so let's have _____ one this month. [单选题] *A.otherB.the otherC.moreD.another(正确答案)14、74．In England people drive________. [单选题] *A．on the left(正确答案)B．in the leftC．on leftD．in left15、—______ is the concert ticket?—It’s only 160 yuan.（）[单选题] *A. How manyB How much(正确答案)C. How oftenD. How long16、It took a long time to _______ Tom to go shopping with me. [单选题] *A. speakB. tellC. persuade(正确答案)D. talk17、Was（）that I saw last night at the concert? [单选题] *A. it you(正确答案)B. not youC. youD. that yourself18、Reading（）the lines, I dare say that the government are more worried than they admitted. [单选题] *A. behindB. between(正确答案)C. alongD. among19、Seldom _____ in such a rude way. [单选题] *A.we have been treatedB. we have treatedC. have we been treated(正确答案)D. have treated20、______! It’s not the end of the world. Let’s try it again.（）[单选题] *A. Put upB. Set upC. Cheer up(正确答案)D. Pick up21、Can you give her some ______ ? [单选题] *A. advice(正确答案)B. suggestionC. advicesD. suggest22、The bookshop is far away. You’d better _______. [单选题] *A. by the busB. by busC. take busD. take?the bus(正确答案)23、Is there going to ______ a football match in the stadium next month?（）[单选题] *A. beingB. haveC. be(正确答案)D. having24、—Is this ______ football, boy? —No, it is not ______.（）[单选题] *A. yours; myB. your; mine(正确答案)C. your; meD. yours; mine25、How _______ Grace grows! She’s almost as tall as her mother now. [单选题] *A. cuteB. strongC. fast(正确答案)D. clever26、The classmates can' t（）Alice from her twin sister. [单选题] *A. speakB. tell(正确答案)C. talkD. say27、John Smith is _______ of the three young men. [单选题] *A. strongB. strongerC. the strongerD. the strongest(正确答案)28、—Would you like some milk?—Yes, just _____, please. [单选题] *A. a little(正确答案)B. littleC. a fewD. few29、（）, it would be much more sensible to do it later instead of finishing it now. [单选题] *A. FinallyB. MildlyC. Actually(正确答案)D. Successfully30、What’s the price and what sort of _______ do you offer? [单选题] *A. advantageB. accountC. displayD. discount(正确答案)。

Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys:1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys:1 : the site2 : merchant, addresses/phone numbers/call up3 : strict safety measuresPart II Net shopping under fireA. Keys:1 : delivery, delivery2 : delivery charges3 : personal information, 87%4 : returning goods, 47%5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys:1 : convenience2 : choice3 : obstacles4 : complete trust5 : build consummers' trust6 : mature7 : payment8 : servicePart III Banking at homeA. Keys:1 : limited opening hours2 : Online banking services3 : getting current information on products4 : e-mailing questions to the bank5 : competing for customers6 : having no computers at homeB. Keys:1 : It is banking through the Internet.2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.3 : Banks most want to keep peoplewho are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer ServiceB. Keys:English Good Customer Service(Harrods)1 : in a pleasant environment2 : Second to none3 : different customers, take a look at everything, alternatives, come to sales assistants4 : first contact with the customer American Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership2 : repeat business, salesPart V Do you know…?Keys:1 : c2 : a、b、c3 : a、b、c4 : c5 : c6 : bTape scriptPart I Getting readyC.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to givespecific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.Part II Net shopping under fireThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association — said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were:Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived.Many sites did not give clear information about delivery charges.Only 13% of the sites promised that they would not sell customers' personal information on to a third party.Only 53% of the companies had a policy on returning goods.Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.In two cases,customers are still waiting for their money back more than four months after returning their goods.Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."Chris Philips, Marketing Manager at a London based e-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part III Banking at homeMany people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.Many banks are preparing "online branches," or Internet offices, which means that people will be able to take care of much of their banking business through their homecomputers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Part IV More about the topic: Secret of Good Customer ServiceIn Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer servicethat they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I helpyou?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.So where have you experienced the very best in customer service?Umm, probably America. In terms of best as in, they give you so much attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They' want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored.Tamara:I think England's still way behind in terms of, like America for example. I can call in America from London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.So what do the Americans have to say? They may speak with a different accent. But is the sales pitch a foreign language to the rest of the world?I think part of the reason Americans are known as experts is that we tend to focus a lot more in the human side of selling, not the mechanical side, which is the register and knowing about the product. We really want to know about your lifestyle. We want to know about your family. We want to know about your income. We want to know about your occasions in your life. And that's very different outside of the United States. Our consumer actually is comfortable with forming a partnership with a sales associate andgiving up that information, very personal information, very personal information. I think that best part about Saks sales associate training that we actually develop customers, five different types of customers and we videotape them and put them up in front of every new sales associate and say, "This is our customers." They're very different. Each one of them is a top customer at Saks but they shop in a very different way. A lot of stores in this industry really measure selling effectiveness by sales and quite frankly that's not what Saks is about. I think the way you measure good quality staff is by repeat business. Obviously if you have someone on your selling floor that has a clientele, that is the measure of a good sales associate.Part V Do you know…?"Everybody loves a bargain, "this is a common American saying. A bargain is something you buy for less than its true vale. It is something you might not buy if it costs more.One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livingsby buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusertts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jardere learnt the war club was valued at about $150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?Unit 2 Hotel or B&BPart I Getting readyB. Keys:1 : 35%, 60%2 : 45%, 20%3 : 60%, 80%4 : 30%, 15%5 : 50%, 70%6 : 30%, 20%C. Keys:(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 :￡28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner, bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some people Part III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m. 8 : ' free 9 : 12 cents 10 : $10 11 : 8% 12 : '$100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : ￡40, all grades 2 : ￡55, Sales 3 : ￡150, Managerial, entertaining private guest, the lake 4: ￡220, privacy, country-side, kitchen Part V Do you know…?A. Keys: (France)Italy, (2)3, (3)2, (4)8 (Loudon,UK)Paris,France, (8)4B. Keys:1 : F2 : T3 : F4 : F5 : TTape scriptPart I Getting readyB.A: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels? B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. A: What proportion of tourists stay in holiday camps? B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe? B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe.A: And what proportion of tourists visit the U.S.A.? B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A.. A: Now, about methods of transport. What proportion of tourists go by plane? B: Well,in an average year about 70% of tourists go by plane, but this year about 50% are going by plane. A: What proportion of tourists take their own car? B: Well, in an average year about 20% of tourists take their own car, but this year about 30% are taking their own car. A: Thank you very much for your help.C.C:… so here's a brochure with the hotels in Midford. It gives you all the rates …T:I'm sorry, my English isn't so good. Can you explain this to me?C:Yes, of course. First of all we have the Castle Inn …here …it's the cheapest.It will cost you only ￡12 for a single room and ￡15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra …T:What is this "English breakfast"?C:Oh, you know, hot food: fried egg, fried bacon, porridge … whereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T:I think I would prefer the continental breakfast.C:Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges ￡30 for a single room and ￡60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T:I won't have my children with me. But maybe my husband will come a little later …C:Well, the Park Hotel is very reasonably priced. ￡16 per person. Every room has a bath. There's a special rate of ￡25 which includes dinner, bed and breakfast —what we call half board. Or you can have full board, that's the room plus all meals for ￡29 per person per night.T:We would only want breakfast.C:I see. Mm …you could try the fourth hotel here, the Phoenix. It will cost you ￡28 for a double room with bath. Breakfast is ￡5 per person.T:Yes. But what about the extra money, what do you call it in English, the service...C:All these rates include a service charge of 10%. They also include VAT - that's Value Added Tax.T:If we come later in the year will it be cheaper?C:Yes. These are the rates for June to September. You would pay less at other times of the year.T:I'll talk about it with my husband. Thank you for explaining everything to me.C:You're very welcome.Part II A touch of homeBev Rose is a very good hostess. She tells the guests in her home there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name of Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15 000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. "I think guests are looking for the personal touch," said Pat Hardy, the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the differentpeople. She loves watching the guests meet each other for the first time at breakfast. "It's really fun to stand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. President stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into bed and breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part III Renting a carA:Good afternoon. U-Drive-It rentals. May I help you?C:Hi, yeah. I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A:Yes, we do. [Mm-hmm.] Uh … what sort of car were you interested in?C:Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and,uh … all the equipment that we have.A:Well, um … I could suggest a compact car for/to you. [Mm-hmm.] Some of our compacts have … have large trun ks, [OK.] or,uh … Oh, better yet, why not a small station wagon? [Oh, good.] Um … all our cars are current models and, uh, have automatic transmission.C:Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A:No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.] Uh, now, listen, when were you … uh … interested in … in renting this?C:Uh, well, we'll be leaving on a Friday, that's the … let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A:Mm-hmm. Well, let's see … uh … we have … uh … Oh! We have a Pinto station wagon for those dates. [Mm-hmm. Good.] Um … yeah, I think … I think that's your best bet.C:OK. Uh … well, then when would we have to pick up the car and when would we have to return the car to get that special weekend rate?A:Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C:After four on Friday and returning by ten o'clock on Monday morning.[Mm-hmm.] OK. What … uh … uh, what would be the price for that?A:OK, now, our … our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w… you can get that for fifty-nine ninety-five. [Oh, Great.] Um … now the first three hundred miles are free, [Mm-hmm…] after that it's twelve cents permile.C:Oh, so it's twelve cents a mile extra after the first three hundred miles?A:That's right.C:OK. Uh … do you have any … um … re ntals with unlimited mileage?A:Well, we do, but you can't get that special weekend rate.C:Uh-huh. OK. Well, then does the fifty-nine ninety-five - that was the rate, right? [Mm-hmm.] — does that include insurance?A:No … um … the insurance is ten dollars more, but I really recommend it.C:Yeah.A:OK, now there's a … there's a sales tax of eight percent, [Mm-hmm…] and … um … you have to return the car with a full tank of gas. [Uh-huh.] Also, we require a deposit of a hundred dollars.C:Oh boy. It sure adds up!A:Well, our rates are still the lowest in town.C:Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back…uh…A:Sure, that's fine. Uh, listen, when you … when you do call back, ask for Doug. That's me.C:OK. Well, thanks a lot. Doug. Goodbye.A:Take care.Part IV More about the topic: What Type of Room Do You Want?S: If the terms are favorable, we could come to an arrangement for regularaccommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M:Certainly. The rates I’ll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public. But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S:That sounds fine. Can you tell me about your single rooms?M:Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is ￡40 a night.S: ￡40 a night …M:Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is ￡55 per twin or double room per night.S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake …S: That sounds most attractive …M: The normal rate is ￡150 per night …S: ￡150.M: … but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be ￡220 a night.Part V Do you know…?Five U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'Este, Cernobbio, Italy; The Regent Hong Kong, and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginia ranked No. 8. The10th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workoutcenters and romantic atmosphere. This is the third year that Gourmet, which has more than 5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas, topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'Este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years. In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and The Green- briar in West Virginia was found to have the best workout center, golf and tennis.Unit 3 “Planting” MoneyPart I Getting readyC. Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; N Part II National teach children to save dayA. Keys: 1 : Thursday, April 17 2 : teaching children how to save money 3 : 2 500 4 :5 000 presentationsB. Keys:1: 4; 2: 3; 3: 2; 4: 1Part III Credit cardsKeys: 1 : importance 2 : later 3 : The potential disadvantages 4 : lots of purchases 5 : interest 6 : The benefits 7 : emergencies 8 : travelPart IV More about the topic: Gulf Between the Rich and PoorA. Keys: 1 : 3 2 : 1 3 : 2 4 : so much of their income 5 : ever larger houses and cars。

（完整word版）《听⼒教程》4Unit3答案A Listening Course 4施⼼远主编《听⼒教程》4 (第2版)答案Unit 31: Listening and Translation1.Girls score higher than boys in almost every country.⼏乎在所有国家⾥，⼥孩⼦都⽐男孩⼦得分⾼。

2.Differences between males and females are a continuing issue of fierce debate.男⼥差异⼀直是激烈争论的焦点。

3.Cultural and economic influences play an important part.⽂化和经济影响起着重要的作⽤。

4. But recent findings suggest that the answer may lie in differences between the male and female brain.但是最新的发现提⽰，答案也许在男⼥⼤脑的差异。

5.These include differences in learning rates.这些包括学习速度上的差异。

Section Two Listening ComprehensionPart 1 DialogueExercise: Listen to the dialogue and filling the blanks with the missing information.Serenading Service was founded three years ago when the singer realizethat British people were desperate for romance. He thought there would be a clientele for a hired serenader. The idea came from his studies of Renaissance music, which is full of serenades. Over the centuries, university students have turned the serenade into an art form for hire. Usually he is hired by men to sing love songs to women. Occasionally he is asked to sing to men. The service is really a form of intimate alfresco theatre with love songs. He usually wears a white tie and tails and sings amorous Italian songs. He will carry chocolate hearts or flowers and when there is no balcony available he will sing from trees or fire escapes! The fee depends on whether a musician comes along or not. The basic rate is ?450 but it can cost a lot more especially if he takes a gondola and a group of musicians along. Some people are so moved that they burst into tears, but some react badly. They try to find out as much as they can about their clients to avoid unpleasant situations. They have to be very careful these days because a serenade can be completely misinterpreted.Part 2 PassageEx. A. Pre-listening QuestionWhat memory strategies do you know that can help you remember things better?1) Brain prioritizes by meaning, value and relevance.2) Your attitude has much to do with whether you remember something ornot.3) Your understanding of new materials depends on what you already know.4) You can learn and remember better if you can group ideas into some sort of meaningful categories or groups.5) The brain's quickest and probably the longest-lasting response is to images.6) Memory is increased when facts to be learned are consciously associated with something familiar to you.Ex. B: Sentence Dictation1. Mnemonics are methods for remembering information that is otherwise quite difficult to recall.2. Our brains evolved to code and interpret complex stimuli such as images, colors, structures, sounds, smells, tastes, touch, positions, emotions and language.3. While language is one of the most important aspects of human evolution, it is only one of the many skills and resources available to our minds.4. Association is the method by which you link a thing to be remembered to a way of remembering it.5. Location gives you two things: a coherent context into which you canplace information, and a way of separating one mnemonic from another.Ex. C: Detailed Listening.1. Mnemonics are tools which can help you to improve your memory. T. (Memory tools can help you to improve your memory. "Mnemonic" is another word for memory tool.)2. The fundamental principle of mnemonics is to make full use of the best functions of the brain to store information. T (The basic principle of mnemonics is to use as many of the best functions of your brain as possible to store information.)3. Information we have to remember is almost always presented in different ways. F (Unfortunately information we have to remember is almost always presented in only one way--as words printed on a page.)4. We can do four things to form striking images, which will help to make our mnemonics more memorable. T ( Use positive, pleasant images; use vivid, colorful, sense-laden images; use all your senses to code information or dress up an image; give our image three dimensions, movement and space.)5. There is one basic principle in the use of mnemonics. F (There are three fundamental principles underlying the use of mnemonics: imagination, association and location)6. Association is what we use to create and strengthen imagination. F(Imagination is what you use to create and strengthen the associations needed to create effective mnemonics.)7. You can choose the imagery in your mnemonics as you like T (The imagery you use in your mnemonics can be as violent, vivid, or sensual as you like, as long as it help you to remember.)8. You can create associations by linking things using the same stimuli. T. (You can create associations by linking them using the same color, smell, shape, or feeling.)Ex. D: After-listening Discussion1. What is the basic principle of mnemonics? Why can we improve our memory by following the principle? To use as many of the best functions of your brain as possible to store information. Evolved to code and interpret complex stimuli. sophisticated models of the world. Our memories store all of these effectively. However, information is presented in only one way. Language is only one Use these to make of the many skills and resources available to our minds. By coding languages and numbers in striking images,/ can reliable code both information and structure of information. Then easily recall these later.2. Why is a good memory important to us?Open.Section Three : NewsNews Item 1Ex. A: Summarize the newsThis news item is about the Somali pirates’ strike.Ex. B: Listen to the news again and answer the questions.1. Whether this latest attempted hijacking was the promised revenge for the killing of three Somali pirates by the US navy isn't clear.2. No, the pirates haven’t been deferred.3. Because the financial rewards for a successful hijacking remain so great and Somalia remains so lawless.4. At any one time there are only fifteen to eighteen international warships in the area to police an expanse of sea covering more than a million square kilometres.5. It may be because of the relatively small scale of the problem.Tape script of News Item One: The piracy problem looks like it's here to stay despite the recent muscular interventions by the French and American navies. Whether this latest attempted hijacking was the promised revenge for the killing of three Somali pirates by the US navy isn't clear. But it does suggest at the very least that the pirates haven't been deterred. So why does the problem persist? Put simply maritimesecurity analysts say piracy will continue as long as the financial rewards for a successful hijacking remain so great and Somalia remains so lawless. Certainly the international effort to thwart the problem is relatively limited. At any one time there are only fifteen to eighteen international warships in the area to police an expanse of sea covering more than a million square kilometres. Although it has been suggested that raids could be mounted on the pirates' home towns, it seems unlikely there'll be any major increase in the military effort unless there's a spectacular hijacking involving the deaths of many crew members. The reluctance to mount a major international naval operation in the area may also be down to the relatively small scale of the problem. Last year, according to figures from the International Maritime Bureau, nearly twenty three thousand ships passed through the Gulf of Aden. Only ninety two were hijacked. Rob Watson, BBC NewsNews Item 2Ex. A: Listen to the news and complete the summaryThis news item is about Obama’s military plan i n Afghanistan.Ex. B: True or false.1. The President is considering leaving Afghanistan. F. (The President is making it clear that leaving Afghanistan is not an option.)2. Obama wouldn’t shrink the number of troops in Afghanistan, neither would he deploy more military troops. T.3. President Obama thought his assessment would be "rigorous and deliberate". T.4. Opinions against Obama are not heard. F. (…some Republicans and members of the President's own party are dubious about committing more resources and military personnel to a conflict where there is no end in sight.)5. The conflict in Afghanistan seems to be over soon. F. (…about committing more resources and military personnel to a conflict where there is no end in sight.)6. Afghanistan can be the second Vietnam. T. (The word 'Vietnam' is heard more and more on Capitol Hill.)Script of News Item Two: The President is making it clear that leaving Afghanistan is not an option. It's not on the table. According to one White House source, he told the meeting that he wouldn't shrink the number of troops in Afghanistan or opt for a strategy of merely targeting al-Qaeda leaders. But he wouldn't be drawn on the military request for more troops. There appears to be a frustration that the review of strategy has sometimes been portrayed in black-and-white terms of a massive increase or reduction of troop numbers. President Obama told the group made up of the most senior Republican and Democrat senators and congressmen that his assessment would be "rigorous and deliberate". But it's going ontoo long for some Republicans and members of the President's own party are dubious about committing more resources and military personnel to a conflict where there is no end in sight. The word 'Vietnam' is heard more and more on Capitol Hill. The President was certainly right when he said his final decision wouldn't make everyone in the room, or the country, happy. Mark Mardell, BBC News, WashingtonNews Item 3Ex. A: Listen and summarize the news itemThis news item is about fragile peace that returns to Gaza.Ex. B: Listen again and fill in the blanks.There were traffic jams on the road north, families heading to Gaza City to reunite with friends and relatives. Long lines ofcars backed up at the makeshift roadblocks the Israelis have left behind. But the tanks are gone, only the deep tracks remain. There were buildings pitted with Israeli tank rounds; from the holes that have been punched in the walls it was clear there had also been snipers waiting for them. North of Khan Younis we saw some of the Qassam fighters returning home, their rifles slung lazily around their shoulders. For three weeks the Israelis pounded the tunnels that run beneath the perimeter wall but last night we met people who insist that some of these tunnels are still open and still some fuel is beingpumped from the Egyptian sider. If the border crossings remain close, say the Palestinians, these tunnels are their only link to the outside world.Section FourPart 1 Feature reportExercise A: This news report is about the recreation of the prehistoric world in Liaoning, China, based on the scientific findings on fossils discovered there.Exercise B:1. 35 prehistoric animals were created.2. They recreated the extinct beasts through the marriage of science, art and technology.3. The exhibit is not behind the glass or otherwise enclosed, so visitors are eye to eye with extinct beasts. It is displayed in this way so that visitors will feel as if they’ve stepped into a Chinese forest 130 mil lion years in the past.4. He says it’s accurate because every single plant, every insect, every organic feature in it actually represents something that has been found asa fossil in northeastern China.5. The only thing scientists had to make up is what color some of the animals were.6. According to Michael Novacek, birds are living dinosaurs.7. They study the movements of commonplace turkeys, chickens and ostriches to learn how similarly-built dinosaurs would stand or walk.8. By using high-tech imagery, fossils, and the knowledge gained from the biology of barnyard animals, scientists now estimate the giant T-Rex could reach speeds of 16 kilometers per hour, far slower that the more than 70 kilometers per hour previously thought.Script：Dinosaur Discoveries Made Possible through Art, Technology, Modern Livestock The rolling hills of a province in northeastern China are now terraced for farming, but beneath that farmland are clues to a prehistoric world unlike any seen by human eyes - until this week. Some 130 million years after dinosaurs roamed the Liaoning forest, the world has been painstakingly recreated in New York City's American Museum of Natural History. The sound of the prehistoric forest is one of the few things that has been imagined in this 65 square-meter diorama. The gingko leaves, piney trees and life-sized models of 35 prehistoric animals were created through the marriage of science, art and technology, as every detail, down to the sleeping pose of a dinosaur, is based on scientific findings.The exhibit is not behind glass or otherwise enclosed, so visitors areeye-to-eye with extinct beasts, feeling as if they've stepped into a Chinese forest 130 million years in the past. Mark Norell is a paleontologist who has worked in Liaoning, searching for clues to recreate this prehistoric world. "It's accurate because every single plant, every insect, every organic feature in it actually represents something that has been found as a fossil in northeastern China," he explained, "so the only thing that we had to sort of make up a little bit is what color some the animals were. Even though we know some of theme were patterned, but we know definitely that they were patterned, because we can see that is the soft tissue remains, but we don't know what color they were but we try to be a little conservative in that regard, but nevertheless all the feathers you see, all the weird tail structures you see, is all stuff we found as fossils." Underneath the gingko trees, a feathered bird-like dinosaur chases on two legs after a large winged insect, the dinosaur's beak-like mouth open to reveal rows of jagged teeth. A sleeping dinosaur tucks its head beneath its arm, much as a modern goose tucks its head beneath its wing. The museum's curator of paleontology, Michael Novacek, explains that it is necessary to understand birds in order to better understand extinct creatures. "The reason birds are so important to us is really a fact we weren't so aware of 10, 20 years ago is that birds are living dinosaurs. They're not just related to dinosaurs. They are dinosaurs," he stressed. "They're a branch of dinosaurs, so conveniently enough dinosaurs didn'tgo completely extinct. One group, the birds, survived." Scientists study the movements of commonplace turkeys, chickensand ostriches to learn how similarly built dinosaurs would stand or walk. Researchers even created a computer model of a giant chicken to learn more about the movements of the ever popular Tyrannosaurus Rex. By using high tech imagery, fossils, and the knowledge gained from the biology of barnyard animals, scientists now estimate the giant T-Rex could reach speeds of 16 kilometers per hour, far slower than the more than 70 kilometers per hour previously thought. These scientific findings are passed along to model designers, such as the creator of a six-foot-long mechanical T-Rex, a highlight of the new exhibit. The menacing skeleton's tail sways and its head bobs as the extinct dinosaur shifts its weight, plodding in place - yet another example of the never-before-seen becoming altogether real when science and technology meet art.Part 2PassageExercise B1. The goal of this study was to determine what type of “gaze” is required to have this effect.2. The Queen’s study showed that the total amount of gaze received during a group conversation is more important than when the eye contactoccurs.3. The eye contact experiment used computer-generated images form actors who conveyed different levels of attention.4. The researchers concluded that people in group discussions will speak up more if they receive a greater amount of eye contact from other group members.5. The effect of eye gaze has literally fascinated people throughout the ages.Exercise C1. A2. D3. A4. D5. A6. C7. B8. BExercise D1. The eye contact experiment used computer-generated images from actors who conveyed different levels of attention (gazing at the subject, gazing at the other actor, looking away, and looking down). These images were presented to the subjects, who believed they were in an actual three-way video conferencing situation, attempting to solve language puzzles. Two conditions were studied: synchronized (where eye contact is made while the subject is speaking) and random contact, received at any time in the conversation. The researchers concluded that people in group discussions will speak up more if they receive a greater amount of eyecontact from other group members and the total amount of gaze received during a group conversation is more important than when the eye contact occurs.2. Open.Script: Eye Contact Shown To Affect Conversation Patterns, Group Problem-Solving Ability Noting that the eyes have long been described as mirrors of the soul, a Queen's computer scientist is studying the effect of eye gaze on conversation and the implications for new-age technologies, ranging from video conferencing to speech recognition systems. Dr. Roel Vertegaal, who is presenting a paper on eye gaze at an international conference in New Orleans this week, has found evidence to suggest a strong link between the amount of eye contact people receive and their degree of participation in group communications. Eye contact is known to increase the number of turns a person will take when part of a group conversation. The goal of this study was to determine what type of "gaze" (looking at a person's eyes and face) is required tohave this effect. Two conditions were studied: synchronized (where eye contact is made while the subject is speaking) and random contact, received at any time in the conversation. The Queen's study showed that the total amount of gaze received during a group conversation is more important than when the eye contact occurs. The findings have important implications for thedesign of future communication devices, including more user-friendly and sensitive video conferencing systems –a technology increasingly chosen in business for economic and time-saving reasons –and Collaborative Virtual Environments (CVEs) which support communication between people and machines. Dr. Vertegaal's group is also implementing these findings to facilitate user interactions with large groups of computers such as personal digital assistants and cellular phones. The eye contact experiment used computer-generated images from actors who conveyed different levels of attention (gazing at the subject, gazing at the other actor, looking away, and looking down). These images were presented to the subjects, who believed they were in an actual three-way video conferencing situation, attempting to solve language puzzles. The researchers concluded that people in group discussions will speak up more if they receive a greater amount of eye contact from other group members. There was no relationship between the impact of the eye contact and when it occurred. "The effect of eye gaze has literally fascinated people throughout the ages," says Dr. Vertegaal, whose paper, Explaining Effects of Eye Gaze on Mediated Group Conversations: Amount or Synchronization? was presented this week at the Association for Computing Machinery (ACM) Conference on Computer Supported Cooperative Work. "Sumerian clay tablets dating back to 3000 BC already tell the story of Ereshkigal, goddess of theunderworld, who had the power to kill Inanna, goddess of love, with a deadly eye," says Dr. Vertegaal. "Now that we are attempting to build more sophisticated conversational interfaces that mirror the communicative capabilities of their users, it has become clear we need to learn more about communicative functions of gaze behaviors."。

Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys:1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys:1 : the site2 : merchant, addresses/phone numbers/call up3 : strict safety measuresPart II Net shopping under fireA. Keys:1 : delivery, delivery2 : delivery charges3 : personal information, 87%4 : returning goods, 47%5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys:1 : convenience2 : choice3 : obstacles4 : complete trust5 : build consummers' trust6 : mature7 : payment8 : servicePart III Banking at homeA. Keys:1 : limited opening hours2 : Online banking services3 : getting current information on products4 : ing questions to the bank5 : competing for customers6 : having no computers athomeB. Keys:1 : It is banking through the Internet.2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.3 : Banks most want to keep people who are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer Service B. Keys:English Good Customer Service(Harrods)1 : in a pleasant environment2 : Second to none3 : different customers, take a look at everything, alternatives, come to sales assistants4 : first contact with the customerAmerican Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership2 : repeat business, salesPart V Do you know…?Keys:1 : c2 : a、b、c3 : a、b、c4 : c5 : c6 : bTape scriptPart I Getting readyC.Consumers who want to shop online are suggested to bear thefollowing things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.Part II Net shopping under fireThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association —said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own countryand one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were:Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived. Many sites did not give clear information about delivery charges.Only 13% of the sites promised that they would not sell customers' personal information on to a third party.Only 53% of the companies had a policy on returning goods. Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.In two cases,customers are still waiting for their money back more than four months after returning their goods.Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."Chris Philips, Marketing Manager at a London basede-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part III Banking at homeMany people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.Many banks are preparing "online branches," or Internet offices,which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Part IV More about the topic: Secret of Good Customer Service In Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.So where have you experienced the very best in customer service?Umm, probably America. In terms of best as in, they give you somuch attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They' want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored. Tamara:I think England's still way behind in terms of, like America for example. I can call in America from London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.So what do the Americans have to say? They may speak with a different accent. But is the sales pitch a foreign language to the rest of the world?I think part of the reason Americans are known as experts is that we tend to focus a lot more in the human side of selling, not the mechanical side, which is the register and knowing about the product. We really want to know about your lifestyle. We want to know about your family. We want to know about your income. We want to know about your occasions in your life.And that's very different outside of the United States. Our consumer actually is comfortable with forming a partnership with a sales associate and giving up that information, very personal information, very personal information. I think that best part about Saks sales associate training that we actually develop customers, five different types of customers and we videotape them and put them up in front of every new sales associate and say, "This is our customers." They're very different. Each one of them is a top customer at Saks but they shop in a very different way. A lot of stores in this industry really measure selling effectiveness by sales and quite frankly that's not what Saks is about. I think the way you measure good quality staff is by repeat business. Obviously if you have someone on your selling floor that has a clientele, that is the measure of a good sales associate.Part V Do you know…?"Everybody loves a bargain, "this is a common American saying.A bargain is something you buy for less than its true vale. It is something you might not buy if it costs more.One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusertts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during hiswar with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jardere learnt the war club was valued at about $150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?Unit 2 Hotel or B&BPart I Getting readyB. Keys:1 : 35%, 60%2 : 45%, 20%3 : 60%, 80%4 : 30%, 15%5 : 50%, 70%6 : 30%, 20%C. Keys:(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 : ￡28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner,bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some peoplePart III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m. 8 : ' free 9 : 12 cents 10 : $10 11 : 8% 12 : '$100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : ￡40, all grades 2 : ￡55, Sales 3 : ￡150, Managerial, entertaining private guest, the lake 4: ￡220, privacy, country-side, kitchenPart V Do you know…?A. Keys: (France)Italy, (2)3, (3)2, (4)8(Loudon,UK)Paris,France, (8)4 B. Keys: 1 : F 2 : T 3 : F 4 : F 5 : TTape scriptPart I Getting readyB.A: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels? B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. A: What proportion of tourists stay in holiday camps? B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe? B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe. A: And what proportion of tourists visit the U.S.A.? B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A..A: Now, about methods of transport. What proportion of tourists go by plane? B: Well,in an average year about 70% of tourists go by plane, but this year about 50% are going by plane. A: What proportion of tourists take their own car?B: Well, in an average year about 20% of tourists taketheir own car, but this year about 30% are taking their own car.A: Thank you very much for your help.C.C:…so here's a brochure with the hotels in Midford. It gives you all the rates …T:I'm sorry, my English isn't so good. Can you explain this to me?C:Yes, of course. First of all we have the Castle Inn …here …it's the cheapest. It will cost you only ￡12 for a single room and ￡15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra …T:What is this "English breakfast"?C:Oh, you know, hot food: fried egg, fried bacon, porridge …whereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T:I think I would prefer the continental breakfast.C:Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges ￡30 for a single room and ￡60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T:I won't have my children with me. But maybe my husbandwill come a little later …C:Well, the Park Hotel is very reasonably priced. ￡16 per person. Every room has a bath. There's a special rate of ￡25 which includes dinner, bed and breakfast —what we call half board. Or you can have full board, that's the room plus all meals for ￡29 per person per night.T:We would only want breakfast.C:I see. Mm …you could try the fourth hotel here, the Phoenix. It will cost you ￡28 for a double room with bath. Breakfast is ￡5 per person.T:Yes. But what about the extra money, what do you call it in English, the service...C:All these rates include a service charge of 10%. They also include VAT - that's Value Added Tax.T:If we come later in the year will it be cheaper?C:Yes. These are the rates for June to September. You would pay less at other times of the year.T:I'll talk about it with my husband. Thank you for explaining everything to me.C:You're very welcome.Part II A touch of homeBev Rose is a very good hostess. She tells the guests in herhome there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name of Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15 000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. "I think guests are looking for the personal touch," said Pat Hardy, the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the different people. She loves watching the guests meet each other for the first time at breakfast. "It's really fun tostand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. President stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into bed and breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part III Renting a carA:Good afternoon. U-Drive-It rentals. May I help you?C:Hi, yeah. I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A:Yes, we do. [Mm-hmm.] Uh …what sort of car were you interested in?C:Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and, uh …all the equipment that we have. A:Well, um … I could suggest a compact car for/to you. [Mm-hmm.] Some of our compacts have … have large trunks, [OK.] or, uh … Oh, better yet, why not a small station wagon? [Oh, good.] Um … all our cars are current models and, uh, have automatic transmission.C:Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A:No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.] Uh, now, listen, when were you …uh … interested in … in renting this?C:Uh, well, we'll be leaving on a Friday, that's the …let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A:Mm-hmm. Well, let's see … uh … we have … uh … Oh! We have a Pinto station wagon for those dates. [Mm-hmm. Good.] Um … yeah, I think … I think that's your best bet.C:OK. Uh … well, then when would we have to pick up the carand when would we have to return the car to get that special weekend rate?A:Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C:After four on Friday and returning by ten o'clock on Monday morning. [Mm-hmm.] OK. What …uh …uh, what would be the price for that?A:OK, now, our … our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w…you can get that for fifty-nine ninety-five. [Oh, Great.] Um …now the first three hundred miles are free, [Mm-hmm…] after that it's twelve cents per mile.C:Oh, so it's twelve cents a mile extra after the first three hundred miles?A:That's right.C:OK. Uh … do you have any … um … rentals with unlimited mileage?A:Well, we do, but you can't get that special weekend rate.C:Uh-huh. OK. Well, then does the fifty-nine ninety-five - that was the rate, right? [Mm-hmm.] — does that include insurance?A:No …um …the insurance is ten dollars more, but I really recommend it.C:Yeah.A:OK, now there's a …there's a sales tax of eight percent, [Mm-hmm…] and … um … you have to return the car with a full tank of gas. [Uh-huh.] Also, we require a deposit of a hundred dollars.C:Oh boy. It sure adds up!A:Well, our rates are still the lowest in town.C:Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back…uh…A:Sure, that's fine. Uh, listen, when you …when you do call back, ask for Doug. That's me.C:OK. Well, thanks a lot. Doug. Goodbye.A:Take care.Part IV More about the topic: What Type of Room Do You Want?S: If the terms are favorable, we could come to an arrangement for regular accommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M:Certainly. The rates I’ll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public.But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S:That sounds fine. Can you tell me about your single rooms? M:Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is ￡40 a night.S: ￡40 a night …M:Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is ￡55 per twin or double room per night.S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake …S: That sounds most attractive …M: The normal rate is ￡150 per night …S: ￡150.M: …but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be ￡220 a night.Part V Do you know…?Five U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'Este, Cernobbio, Italy; The Regent Hong Kong, and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginiaranked No. 8. The 10th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workout centers and romantic atmosphere. This is the third year that Gourmet, which has more than 5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas, topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'Este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years. In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and The Green- briar in West Virginia was found to have the best workout center, golf and tennis.Unit 3 “Planting” MoneyPart I Getting readyC. Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; N。

Unit 1 Shopping and Banking OnlinePart 1 Getting readyB: drop shopping mouse feet retailingstreet get done third-party online30%mails Britain gift-buying50%net periodC:Major points Details1. the site2. merchant Addresses/phone number/call up3.Strict safety measures4.Part 2 Net shopping under fireA.delivery deliverydelivery chargespersonal information87%returning goods47%order35%dispatch87%money back twoB． Summary:convenience choice obstacles complete trustbuild consumers’trust mature payment servicePart 3 Banking at homeA:Outline1.C: limited opening hours2.Online banking servicesD:getting current information on productsF:e-mailing questions to the bank3.A: competing for customers4.A: having no computer at home2.“Online banking”offers convenience which appeals to the kind of customer banks wantto keep.3.Banks most want to keep people who are young, well-educated, and have good incomes. Part 4 More about the topicB: English Good Customer Service 1. in a pleasant environment American Good Customer Service1. human side2. second to none3. different customers a. family/ ⋯/occasions in lifeb. a partnershipExample:take a look at everythingalternatives 3. repeat business sales come to sales assistants4. first contact with the customerPart 5. Do you know ⋯ ?1. c2. b3. c4. c5. c6. bUnit 2 Hotel or B&B?Part 1 Getting readyB:This year An average year35%60%45%20%60%80%30%15%50%70%30%20%C:hotels prices Other related information￡30/single; ￡60/double ￡29/full board￡28/double+bath Children under 12 excluded1. hot food: fried egg2. coffee tea jam cooked3. dinner, bed and breakfast4. the room plus all meals5. Value Added Tax Part 2 A touch of homeOutline1.B&BA. bed and breakfastB.15000C.advantages over big hotels2. A. meeting different people3.Several features of Suit UsA.built in 1883B.⋯famous guests4.A. B&B not suitable for some peoplePart 3 Renting a carA. Information about the customerA family of three + camp equipmentLeaving on Fir., July 7thReturning on Mon., July 10th⋯Best choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95Pick up: after 4 p. m. on Fri.Return: by 10 a. m. on Mon.Mileage rate: first 300 miles free, then 12 cents per mileOther costs: Insurance $10Sales tax8%Deposit$100B:a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest ratesPart 4. More about the topicA:1. suite: a large room with a partition to separate the bedroom area from the sitting room area2.twin room: a room with two single beds for two people3.Penthouse: a well-furnished and luxurious suite at the top of the building4.Lounge or sitting room: a room not used as bedroom, where guests may read, watchtelevision, etc.5.single room: a room occupied by one person6.double room: a room with one large bed for two peopleB.Room type Rack rate Suitable for Features￡40Staff of all grades￡55Sales staff￡150Managerial stall entertaining private guest;the lake￡220total privacy; ⋯ ;country side; ⋯ ;fully fitted kitchenPart 4 Do you know⋯?A:Names of hotels Locations Ranks in general categoryCernobbio, France —Italy2— 33— 24— 8London, UK —Paris, France8— 4B：1.F 2.T 3.F 4.F 5.TUnit 3 “Planting”MoneyPart 1 Getting readyB:这部分没有给答案C．Tone Agree?Sincere DoubtfulSarcasticSkepticalSurprised Emphatic YN1√√2√√3√√4√√5√√6√√7√√8√√9√√10√√Part 2 National teach children to save dayA:Time : Thursday, April 17Purpose: teaching children how to save moneyWay of teaching: 2500 bankers making 5000 presentationsB: 1. Making savings visible and real: building up savings in a piggy bank/ openingchildren’s own bank savings account.2.Encouraging children to save as much as they can:putting 25 cents away for everydollar the children earn3.A first step toward learning to budget: giving children an allowance and part of itgoing into their own savings.4.Making savings and investing fun: giving children play money to“invest”in stocks theycan track in local newspapersPart 3 Credit cardsA:Outline1.The importance of credit cards2.NatureA.“charge”—paying at a later dateB: “limit ”3.The potential disadvantages— expensiveA.easy to make lots of purchases on cardB.likely to pay a tremendous amount of interest4.The benefitsB.helpful for emergenciesC.good for travelPart 4 More about the topicA: Exercise 1Column A Column B1.32132Exercise 2: Answer the following two questions.1.“Spending priorities”refers to the following situation:Americans are spending so much of their income on ever larger houses and cars that they can’t afford to spend on social programs or infrastructure repairs.2.By doing so, one would feel happier, would have fewer disputes of work and lower levelsof stress hormones in their blood. One gets sick less often and dies at an older age.B: Summary:Mr. Cox, the vice president of the Federal Reserve Bank of Dallas, ⋯, of Myths of Rich and Poor, sees the positive side to the increased prosperity of⋯ Americans are better off than they were 30 years ago. Here⋯ :Technological ⋯ created hundreds of gadgets that ⋯ both easier and more pleasurable, for example, cellular and cordless phones, computers, answering machines, and microwave ovens;Today ⋯about 3/4 have washing machines, half have clothes dryers, 97% have color televisions, 3/4 have VCRs, 2/3 have microwaves and air conditioners, 3/4 own their own automobile, 40% own their own home, half have stereo systems.Part 5 Do you know ⋯?A. Tokyo, Osaka, Oslo, Zurich. Hong Kong, Copenhagen, Geneva, Paris, Reykjavik, LondonB. 1. The euro has appreciated against the US dollar.2.Persistent economic turmoil.3.Tehran.4.The Economist team checks prices of a wide range of items—from bread and milk to carsand utilities—to compile this report.5.Business clients use it to calculate the amount of allowances granted to overseasexecutive and their families.Unit 7 Fame and FortuneFor the tape script, you can download the file beside.Click here to download the file with tapescript.(Or right click &“ save target as” )Part I Getting readyA.B. Keys:1：magazine 2：newspaper 3：Microsoft Company 4：successful 5：richest 6： 3rd 7： 1955 8 ： Washington 9： computers 10：13 11 ： baseball12 ： football 13： computer programs 14： perform 15： high16 ： computer language 17： Basic 18：valuable 19： office20 ： home 21： established 22： 1975 23： three 24 ： computer software25 ： established 26： nternational 27： usiness 28： achines 29： 198130 ： personal computer 31： operating system 32：129 33： computer companies 34 ： Windows 35： easier 36： officials 37： 4000000038 ： thousands of millions of dollars 39：16 000 40：48 41：30 42 ： 100Part II Bill Gates’ new rulesA.Keys:1: quailty2: re-engineering3: velocityB.Keys:1: communication 2: e-mail3: sales data online 4: insights5:knowledge workers 6: high-level thinking7:create virtual teams8:paper process 9: digital process10:eliminate single-task jobs11:digital feedback loop12:route customer complaints13:redefine the boundaries14:business process 15: just-in-time delivery16:eliminate the middle man17:help customers solve problemsPart III Great business dealsA. Keys:1:NATIONAL STEAMSHIP2:20 000 3: Aristotle Onassis6: Big Ben 7: 1 000 8: tourist9:Buckingham Palace 10: 2 00011:The White House 12: 100 00013:The Statue of Liberty 14: 100 000 15: AustralianB. Keys:1: boom 2: world depression 3: millionaire4: identified 5: fraud 6: five 7: California 8: luxuryPart IV More about the topic: Walt Disney1:correspondence course 2: Oswald the Rabbit 3: talking cartoon film 4:Walt Disney himself5:storyteller6:Ub Iwerks7:35; feature-length cartoon film; 2 000 000; three 8:potential9:55; 17 000 00027: taste; vulgarity; children of all agesPart V Do you know⋯?1:$24 worth of kettles, axes and cloth.2:$80 000 000.3:$27 000 000.4:About 12 cents.5:About 800 000 square miles.6:About 1 600 000 square miles.7:$7 200 000.8:About 5 cents.9:$750 000 000 worth.10:An estimated 100 000 000 000 tons.。