HND商务沟通技巧 会议纪要

Distribution List: All Team MembersFrom: XXXPlease note that the meeting about Nankai University will be held on the 6th January at 2:00 p.m., in the Meeting Room of 701.All team numbers must attend, and please bring a meeting notice and meeting agenda. Also, we need a detailed written report.Minutes of meeting of the Purchasing Department，XXX’s Group held on 6th January 2012 at 14:00 hours.Present at meeting:XXXXXXXXX1.ApologiesThere were no apologies.2. Minutes of Last MeetingMinutes of last meeting were read and approved as a correct record.3. Matters ArisingThere were no matters arising.4. Daily lifeThe canteen is the place where students may go every day. So the environment and security of canteen become important factors.There are many kinds of dormitories. But in general, the environment of dormitory is not good, but bad condition has less effect on students’ life.5. T eaching service:Nankai University has broad international impact, with more than 100 internationally renowned universities and academic institutions of international cooperation and exchange relations. A group of scholars at home and abroad and the famous entrepreneur was appointed honorary professor. Not only do they have a wealth of knowledge but also have their particular teaching style. Nankai University is comprehensive setting of professional. And it has training bachelors, masters, doctoral and postdoctoral integrated education system.6. Career ProspectsAs everyone knows the Nankai College has several professional characteristics, such as history, mathematics, Chinese language and literature, chemistry and so on. These professional to students career prospect is of great help.After Brief Introduction to Nankai Alumni Association’s establishment, the alumni association actively developed activities, and launched lots of activities which powerfully promoted the development of Nankai undertakings7. Sports activityThe new library introduced the advanced management system, fully realized the computer integrated management.It is a comprehensive sports center which has the largest and the most complete infrastructure in all universities.8. Any Other BusinessThere were no other items to ba discussed, chairperson thanked for attending.9. Date and Time of Next MeetingThe next meeting will be held on 1st January 2012 at Building at 2:00pm.。

HND商务沟通技巧报告商务沟通是指在商业环境中，通过口头或书面交流方式传递信息和想法，并达成共识的过程。

商务沟通技巧是指在商务交流过程中，能够有效传达信息和理解对方意图的技巧和方法。

在商务活动中，良好的沟通技巧对于建立良好的工作关系、解决问题和达到共同目标都起着至关重要的作用。

因此，本文将从以下几个方面介绍商务沟通的技巧和方法。

首先，要做到有效的商务沟通，语言表达能力是非常重要的一点。

在商务交流中，明确、简洁、准确地表达自己的意图是至关重要的。

避免使用过于专业化或技术性的词汇，让对方能够轻松理解你的意思。

另外，使用积极的语言和积极的措辞也是非常重要的。

积极的语言能够增强沟通双方的合作意愿，促进问题的解决和决策的达成。

其次，要注意非语言沟通的技巧。

在商务交流中，非语言沟通占据了很大的比重。

通过身体语言、面部表情、姿势等方式来传递信息和理解对方的意图。

例如，保持良好的姿势和身体语言，可以显示出自信和专业的形象，增强自己的说服力。

另外，还要注意听取对方的意见和观点，使用肢体语言和面部表情来展示自己的倾听和尊重。

此外，要注意语境的适应能力。

商务沟通技巧的另一个重要方面是能够适应不同的语境和情境。

在商务环境中，可能会面对不同的人群、不同国家或地区的文化差异。

因此，了解对方的文化和价值观念，并尊重这些差异是非常重要的。

在沟通中，注意使用适当的礼仪和俗语，避免冒犯对方。

另外，还要注意时间管理，确保沟通的效率和顺畅。

最后，建立良好的人际关系也是商务沟通的关键。

在商务环境中，人际关系的好坏直接影响着工作效果和合作氛围。

因此，要建立良好的人际关系，需要积极倾听对方的意见和需求，尊重对方的观点和决策，并及时回应对方的需求或问题。

另外，要保持积极的态度和负责任的工作态度，积极解决和处理冲突，建立互信和合作的关系。

在总结上述内容之后，可以得出商务沟通技巧的三个要点：良好的语言表达能力，准确的非语言沟通技巧和灵活的适应能力。

商务谈判会议纪要谈话记录会议主题：商务谈判会议时间：2021年10月15日会议地点：公司会议室主持人：XXX参与人员：XXX，XXX，XXX，XXX会议纪要：1. 开场白主持人对与会人员表示欢迎，并介绍了会议的目的和议程。

提醒与会人员注意会议的纪律和秩序。

2. 双方介绍首先，由与会人员逐一进行自我介绍，介绍自己的职位和所在公司。

3. 背景介绍主持人简要介绍了本次商务谈判的背景和目的，包括双方合作的意愿和预期结果。

4. 讨论议题4.1 议题一：合作范围双方讨论了潜在的合作范围，并就具体的合作项目进行了交流和讨论。

双方就项目的可行性、资源需求等问题进行了深入探讨。

4.2 议题二：合作条件双方就合作的条件和条款进行了讨论，包括合作期限、费用分配、责任分工等方面。

双方根据各自的意见和需求，对合作条件进行了修改和调整，并取得了一定的共识。

4.3 议题三：合作协议在讨论了合作范围和条件后，双方开始就合作协议的具体内容进行磋商。

双方就合作协议的格式、条款和细节进行了交流，并对需要调整的地方进行了修改。

5. 达成一致经过多次的讨论和磋商，双方最终达成了一致，并确定了具体的合作方案和合作协议的内容。

双方对达成的合作协议表示满意，并确认将尽快进行签署。

6. 下一步行动计划双方商定了下一步的行动计划，包括再次确认合作协议的细节，协商合作实施的时间和方式等。

双方对合作的具体实施流程和时间表达成了一致意见。

7. 会议总结主持人总结了本次商务谈判的内容和达成的成果，并对与会人员的积极参与和合作表示感谢。

他强调了双方达成一致的重要性，并期待在合作中取得更大的成就。

会议纪要由主持人整理并发送给与会人员确认无误后，正式成为会议记录。

1.0 IntroductionThere is a large European manufacturing company,the senior managers,together with their French counterparts,who based in paris.They will have a conference in a big city about the planning process for combining French and British company operations. This meeting needs two days. In the last day, all the managers will have a travel in the city. There are twenty people attending to it, six people come from French and fourteen people come from British.2.0 ProcedureTo source this reportAll of the information was taken from Internet websites.3.0 Findings3.1 Time and LocationLondon, Manchester and Plymouth are the three optional cities in UK.Because the there optional cities are all big cities in UK.But London - the capital of England has an ancient history standing astride the river Thames.London has a long history.So London has a longer history than Manchester and Plymouth.People will feel deeper at profound culture of London.Secondly, London is a global city,which has a more complete transportation and service than Manchester and Plymouth.So People will feel more comfortable and convenient in st but not least,London has more tourist attractions than Manchester and Plymouth.whether it's feeding the pigeons at Trafalgar square or walking through bond street or just strolling through Hyde park，London has something for everyone.London is more suitable for tourism than Manchester and Plymouth.There are two dates available.The first one is 21th December and the second one is 29th December.Considering the basic requirement that meeting days must at the end of next month and the sightseeing day should be a Saturday,so the alternative days is limited.The first one is a day before Christmas when everybody have to prepare for the Christmas.So people will be very busy on that day.The second one is a working day after the Christmas holidays when people will be free.Maybe it is more appropriate for the senior managers.3.2 AccommodationThere are two hotels which are for reference.The first one is Claridge’s.It is a luxury hotel in Mayfair, central London.It is located at the corner of Brook Street and DaviesStreet.And the cost of Claridge’s is ￡130 per night.The second one is Hilton Hotel. Hilton Hotel is situated in Kensington & Chelsea, close to exclusive shops on Kings Road and a mile from Harrods. It offers an on-site gym and an elegant cocktail lounge .In the Hilton Hotel, each beautifully furnished room has a marble-lined bathroom with a walk-in shower and a spa bath.The cost of Hilton Hotel is ￡180 per night. Through the comparison,Claridge’s is cheaper than Hilton Hotel.The Claridge’s is in an ideal central location. And Claridge’s is closer to the city center than Hilton Hotel. So people will enjoy a more complete service and more convenient transportation if people live in Claridge’s rather than Hilton st but not least,Claridge’s can offer more delicious food and drinks than Hilton Hotel.And the price of food and drinks are cheaper in Claridge’s.3.3 Traveling and Cost of TravelingFor the senior managers,there are two transportations which are for reference.And according to the reputation of participants,time is important for them.So the conference must be a time-saving one.Considering the factors of time and geography distant,there are two traveling way available for French senior managers.If they choose to travel by air, they will board the Charles De Gaulle Airport at 9:15 on AF1980,and the company will arrange two cars to pick up them to the destination. The price of round-trip airfare is ￡468.2 per person. If they choose to travel by high-speed train which named Euro star, it will cost much time at a bitter lower price. But it is still a very convenient way and cost about ￡180.For the British senior managers,choosing what kind of transportation depends on the distance from the place of departure to the destination. If it is a long distant trip,they could take trains to the destination,which is a very cheap way.If it is a If it is a short distant trip,they could take subways or hire cars. Subway is very cheap and comfortable,it only cost about ￡30 per person. While if the managers hire a car, the number of participants should taken into consideration.3.4 SightseeingConsidering the limited time of the senior managers,There are two tourism attractions available.The first tourism attraction is Windsor Castle and the second one is St Paul's Cathedral.Windsor Castle is a medieval castle and royal residence in Windsor in the English county of Berkshire, notable for its long association with the British royal family and its architecture. The original castle was built after the Norman invasion by William the Conqueror.St Paul's Cathedral, London, is a Church of England cathedral and seat of the Bishop of London. Its dedication to Paul the Apostle dates back to the original church on this site, founded in AD 604. St Paul's sits at the top of Ludgate Hill, the highest point in the City of London, and is the mother church of the Diocese of London.Because the scenery of Windsor Castle's architecture take an important role in European architecture.And Windsor Castle has more profound culture than St Paul's Cathedral.People will feel deeper at profound culture of Windsor Castle than St Paul'sCathedral.And Windsor Castle is more symbolic than St Paul's Cathedral.The amazing style of palace architecture will make people enjoy the mysterious building.4.0 Conclusion and RecommendationsSo the conference can take place on 29th December better than 21st December.By comparison of the three optional cities in UK, London will be the best choice of conference site.Claridge’s will be better choice for the senior managers to live than Hilton Hotel.For the senior managers from French,the way they arrive at London by air is better than the way they arrive at London by train.For the senior managers from British,the way they arrive at London by train is better than the way they arrive at London by air.For the tourism attraction,Windsor Castle is better choice than St Paul's Cathedral.5.0 BibliographyInternet Web Sites:/wiki/London//wiki/Hotels_in_London/airports/list/cdg.html/od/yinglunshendu/a/goldentours.htm/?utm_source=google&utm_medium=ppc&utm_campaign =travelclick/zh/CN//index.php3。

商务谈判会议纪要范文格式商务谈判会议纪要通常包括以下几个部分：1. 会议基本信息: 包括会议时间、地点、与会人员名单等。

2. 会议目的: 简要说明本次会议的目的和议题。

3. 会议内容概要: 对会议讨论和结果进行概述。

4. 各方意见和讨论: 记录会议期间各方就特定议题发表的意见和进行的讨论。

可以按照议题罗列，并简要概括各方观点。

5. 达成的协议和决议: 记录会议最终达成的协议、决议或共识。

具体内容可以进行罗列，以及相关的时间和责任方。

6. 后续行动计划: 包括各方在会议结束后需要采取的行动，并记录责任方和截止日期。

7. 会议总结: 对整个会议的进行简要总结，总结会议的成果和下一步的工作计划。

8. 附件: 可以附上会议期间使用的展示文稿、相关报告或其他参考材料。

以下是一个商务谈判会议纪要的范例：会议纪要会议基本信息:时间： 20XX年XX月XX日地点： XX会议室与会人员：会议目的:讨论XX合作事宜以及相关条款协商会议内容概要:会议主要围绕XX进行了讨论，就XX的相关条款进行了协商，最终达成了以下共识和协议。

各方意见和讨论:1. 方案A vs 方案B的利弊讨论2. 双方对价格和配送方式的建议和要求3. XX方对于合作期限和解约条款的提出达成的协议和决议:1. 协议A：XX合作方案被一致认可，并将在XX时间内签署正式合同2. 协议B：价格将按照每个单位XXX进行计算，并根据市场行情进行调整3. 协议C：XX方将负责货物的配送与仓储后续行动计划:1. XX方负责提供相关合同文本，并在XX日期前发送至双方2. 双方在XX日期前确认合同内容无误，并签署合同3. XX方负责安排货物的生产和配送，并提供相应的进度更新会议总结:本次会议讨论充分，各方围绕合作事项进行了深入的协商和讨论，双方最终达成了一致意见，并确定了后续行动计划。

附件:1. 会议期间使用的PPT文稿2. 相关市场调研报告以上是一个商务谈判会议纪要的基本格式范例，具体在实际应用时可以根据实际情况进行调整和完善。

HND商务行为技巧报告引言：商务行为技巧对于现代商业领域的成功至关重要。

在竞争激烈的商业环境中，掌握有效的商务行为技巧可以帮助企业更好地与客户、合作伙伴和员工进行沟通，取得更好的业务成果。

本报告将介绍商务行为技巧的重要性，并提供几个实用的技巧。

一、商务行为技巧的重要性1.建立良好的人际关系：商务行为技巧可以帮助建立并维系与客户、合作伙伴和员工之间的良好人际关系。

通过有效的沟通和交流，可以增加彼此之间的信任和合作，并促进业务发展。

2.提升销售能力：商务行为技巧在销售过程中起到关键作用。

通过了解客户需求、运用有效的销售技巧和技巧可以提高销售人员的效率和销售额。

3.解决问题：商务行为技巧可以帮助解决商务中出现的问题。

有效的沟通技巧和解决问题的能力可以让双方更好地达成共识，化解纠纷。

二、商务行为技巧的实用技巧1.善于倾听：倾听是一项重要的商务行为技巧。

通过倾听，可以理解并满足客户的需求，建立更好的客户关系。

在与合作伙伴和员工沟通时，也要善于倾听，以便更好地理解对方的意见和建议。

2.积极沟通：有效的沟通在商务环境中非常重要。

积极参与沟通活动，表达自己的观点并听取他人的建议，可以促进更好的理解与合作。

3.灵活应变：商业环境经常变化，要成功应对变化需要具备灵活应变的能力。

灵活应变意味着根据不同情况调整自己的行为和策略，以适应不同的商务环境。

4.时间管理：合理管理时间是一项重要的商务行为技巧。

合理安排工作时间，以充分利用时间和资源，提高工作效率和生产力。

结论：商务行为技巧对于企业在竞争激烈的商业环境中取得成功至关重要。

通过建立良好的人际关系、提升销售能力和解决问题等技巧，可以提高业务效果，并为企业的成功打下基础。

在今后的发展中，我们需要不断提升和应用商务行为技巧，以适应商业环境的变化，并取得更好的成绩。

Communication: Analyzing and Presenting Complex CommunicationOutcome 1DE3N 34Candidate name:Class and Grade :REPORT ON CUSTOMER SERVIC IN CAMBRIDGE UNVERSITYTABLE OF CONTENT1.0Introduction (1)2.0Procedure (1)3.0Customer care (1)4.0The teaching system of school (1)4.1The teaching facility (1)4.2Teacher resource and quality (2)4.3The library of school (2)5.0 The life in the school (3)5.1 Canteen (3)5.2 Dormitory of school (3)6.0 The entertainment of school (4)6.1 Sports (4)6.2 Activity and amusement (4)7.0 Conclusion (5)8.0 Recommendation (5)9.0 Bibliography (6)10.0 Appendixes (6)1.0IntroductionThe aim of this report is to describe the customer service in Cambridge University. The objective of the report is to improve the customer service of Cambridge University and do assessment of customer care.The readership of the report are the people who working in Cambridge University.This report will cover 4 parts. They are the definition of customer care, the research sections, conclusion and recommendation.2.0ProcedureIn order to collect the information to produce this report, the internet and various search engines have been used to access the customer service information of Cambridge university, this is the most effective way of obtaining the up-to-date information needed. Also the questionnaires have been used in this customer service resreach.3.0Customer careA customer care is the way to improve customer satisfaction. The customer care could response customer’s request. In university, the students are the prime customer. As a student, the most important aspect for them is study, so the investigation divided into3 sections, including: study, life and entertainment.4.0The teaching system of school4.1The teaching facilityThe three major campuses include more than 180 teaching rooms. These range from collaborative teaching and learning spaces to seminar rooms and traditional lecture theatres. Computer laboratories, rooms and practical training areas cater for specialised needs. Large lecture theatres are fitted with a range of modern teaching technology tools. Video-conferencing is also available in selected rooms. In the Cambridge University, t he University’s innovative Collaborative Teaching and Learning Centres (CTLC) add new dimensions to available teaching spaces. The Centres are equipped with state-of-the-art audiovisual teaching equipment and consist of a series of spaces that allow for group work, teaching, photocopying, printing and recreation. The Cambridge University anticipates and responds to student learning and research needs, producing positive graduate outcomes and providing the information infrastructure necessary for leading-edge research activities.4.2 Teacher resource and qualityThere is no doubt that teacher resource of Cambridge University was the most excellent one all over the world.There are 1,000 teachers and 1,000 visiting scholar worked in Cambridge University. Cambridge has 16,900 students consist of 6935 postgraduates (72% of postgraduates come from other university and 42% of postgraduates are Foreign students).The school has its effective management team. The President of C ambridge is queen’s husband-- prince Philip Calendar , has an Assistant Director for routine .The achievement of Cambridge University is great and there are78 people who from Cambridge university won the Nobel Prize4.3The library of schoolThe library of Cambridge university plays a essential role on the university life of students. The library offered student diverse services and satisfied their wants and needs.There are several imaging services which provide in Library of Cambridge University, they are included that scanning, photocopying, single image capture, conservation stand capture and image reproductions on microfilm.The University Library has its loans called ‘Inter-Library Loans’ which offers access to material not held within Cambridge University but supplying material from other libraries( British Library and other Libraries within the UK and overseas).5.0The life in the school5.1CanteenIn Cambridge University, there are 5canteens inside school area and there are also 46 restaurants opened for the students. From the research of the canteen, most students think that the average prices of the canteens are reasonable and tend to cheaper. The canteens sell various foods to students thus the students have lots of different choices for their food. The atmosphere of the canteen is cozy because of the tidy clean facilities and the quiet environment. And the space of canteens is commodious enough. The most important one is that the attitudes of service are very good, because of the well-training staff with technical skills and serve awareness.5.2Dormitory of schoolCambridge University was the first one which has its dormitory and Residential regulation in UK. The student could chose school apartment or local family for accommodation.All of students must abide by the British government department of health, social services and fire prevention safety regulations and the management of school. Alsothe staff of dormitory would do their duty responsibly and the student would be willing to support the works of staff. This could ensure that all students are in the safe and healthy environment and get good care.The student's dormitories including Highfield House, Highfield Lodge , Hamilton Lodg, Highfield House and Highfield Lodge. Hamilton Lodge located in Cambridge city and the center of the Cambridge University. It also located in the most prosperous region of the university. This dormitories distance school and the railway station probably all for road in the half, and there provide single dormitory or two people the dormitory.The distance was close from dormitory to teaching building. The students could walk or cycling to library or teaching building within 10 minutes.6.0 The entertainment of school6.1 SportsThe students in University of Cambridge are keen to do sport , thus the University of Cambridge offer the abundant equipments and gymnasiums ,the school also owned its own basketball team , football team , fencing team and so on. If the students who want a perfect bodily form and become more healthy can go to the Fenner's Fitness Suite .In addition, the student can obtain the opportunity to experience military life from the Cambridge University. Through the Military training, students can gain the strong physique and professional skills of survival and self-help.6.2 Activity and amusementAll the staff of this university can free use the sport equipment and gymnasium. The Cambridge Museums and Galleries, Cambridge Cinemas, Music Venues in Cambridge and Cambridge Theatres enriched staff’daily life. Furthermore, the university often provide the chance of travel to their staffs . That could relaxed theirbody and mind.The teachers and students attend to many sorts of activities organized by the university or student union.There are many societies for the students. Especially the student union, have their own societies which provide services to their members. The members can use the facilities and sports field for amusement. The University's Museums and Collections also hold some exhibition for students who are interested in art or classical civilizationThere are 107 societies in Cambridge University which consist of the societies of Community and Charity, International, Literary & Arts, Music and Science and technology, etc.7.0ConclusionThe customer service of Cambridge University is satisfied. The students is positive to support the work of school and give some advices to improve the quality of school work.According to the research and the response from students, the advantage more than weakness, the positive influence over the negative impact, in a word, the customer care in Cambridge University is successful, but also have some weakness should be overcame.The weakness of customer care of school including:The broken teaching facilities are not repaired in timeThe students do not know how to use the facilities in library. Such as the copy machine, search engine and etc.8.0RecommendationThe research had done in the Cambridge University, according to the feedback fromstudents and the analysis of questionnaire survey, the students give some advices below:Firstly, the activities of entertainment should be increase and the plan of activities should be deliver to everyone effectively in the schoolSecondly, the old teaching building should equip some multi-media such as projector and computer.Thirdly, the school should provide more single room for some particular student.Fourth, the opening time of canteen and library should be extended more.Fifthly, the teaching and sport facilities should be repaired in time.9.0BibliographyWebsites:/wiki/University_of_Cambridge//index.html10.0 AppendixesAn questionnaire about apartment of Cambridge University[Satisfaction: 5 Normal: 4 not satisfied: 3 poor: 2]1.Quarters are satisfied with the internal space? (The number is too many)A. 5 50%B. 4 10%C. 3 20%D. 2 20%2. quarters hardware facilities satisfactory? (Air conditioning, bathroom, beds, balcony)A. 5 70%B. 4 10%C. 3 10%D. 2 10%3. quarters on how cost-effective broadband network? (Price, speed, service)A. 5 20%B. 4 10%C. 3 30%D. 2 40%4.accommodation satisfactory? (Price)A. 5 30%B. 4 20%C. 3 40%D. 2 10%5.of the quarters are satisfied with the security situation? (Secure channel, fire equipment, dorm Chaqin)A. 5 30%B. 4 40%C. 3 20%D. 2 10%6.heating in winter quarters, how? (24-hour heating, temperature)A. 5 50%B. 4 10%C. 3 20%D. 2 20%7.quarters surrounding environment? (Diet, quiet)A. 5 60%B. 4 20%C. 3 10%D. 2 10%8.accessibility of location? (School, attendance, meals)A. 5 70%B. 4 10%C. 3 10%D. 2 10%9.services provided to dorm? (Newspaper subscriptions, weather, cleaning services)A. 5 80%B. 4 10%C. 3 5%D. 2 5%10. living quarters for now satisfied?A. 5 90%B. 4 6%C. 3 3%D. 2 1%。

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Minutes of MeetingMeetings of the Arrange Managers’ ConferenceMeeting hold on 13th November 2:00 pm in the Conference Room401 In the attendance: Zhang yue, Zang Guodong, Su Lingyu, ZhaoChunwei, Zhao jing, Zhang zhong, ZhangXiaofei, Wang qiong, Wang lu1.ApologiesNone.2.Minutes of the last meetingMinutes of the last meeting were read and approved as a correct record.3.Matters arisingThere were no matters arising.4.LocationZhang yue thinks that Shanghai is the best city to hold the conference because Shanghai is an important centre of commerce and finance. Zang Guodong suggested Qingdao because Qingdao is a quaint and popular spot for travelers and sun seekers alike.Su Lingyu agree with Beijing because Beijing is the capital of China. At last, all people agree with Shanghai to be the hold city.5.AccommodationWang qiong recommended Shanghai Pudong Shangri-La Hotelbecause of its convenient transportation, the beautiful environment, good service attitude and free meals.Wang lu thinks the Ramada Pudsong Airport Hotel because of its comfortable and convenient facilities.At last, all people agree with Shangri-La hotel to be the hold hotel. 6.SightseeingZhao jing is the tourist guide, introduced the sightseeing in Shanghai, and listed the process of traveling on 8th December.7.TravelZhang zhong and Zhang xiaofei stated that they would welcome to the managers at 6:25 on 6th December.8.BudgetZhao chunwei made the budget of all costs. It was generally .9.Any other business.10.The date and time of next meetingThe next meeting will be held on 15th December at 3:00 pm.。