机票情景对话二

机场情景中英文对话场景一：办理登机手续Agent: Good morning! May I have your passport and ticket, please? 工作人员: 早上好！请出示您的护照和机票。

Passenger: Sure, here they are.乘客: 当然，给您。

Agent: Thank you. Are you checking any bags today?工作人员: 谢谢。

您今天需要托运行李吗？Passenger: Yes, I have one suitcase to check.乘客: 是的，我有一个行李需要托运。

Agent: Could you please place it on the scale?工作人员: 请把行李放在秤上好吗？Passenger: Sure.乘客: 好的。

Agent: Your bag is within the weight limit. Here’s your boarding pass. Your gate number is B12.工作人员: 您的行李重量符合要求。

这是您的登机牌。

您的登机口是B12。

Passenger: Thank you.乘客: 谢谢。

Agent: Have a pleasant flight!工作人员: 祝您旅途愉快！Passenger: Thank you!乘客: 谢谢！场景二：安检Security: Please place all your belongings in the tray and step through the detector.安检人员: 请把所有物品放在托盘里，然后通过探测器。

Passenger: Do I need to take off my shoes?乘客: 我需要脱鞋吗？Security: Yes, please. And remove any electronic devices from your bag. 安检人员: 是的，请脱鞋。

有促销活动建议乘客购买往返机票的对话对话一：旅行社推销员与客户的对话旅行社推销员：您好！我们最近有一项促销活动，推出了很多特价往返机票，您有兴趣了解一下吗？客户：当然有兴趣！请问有哪些目的地可以选择？旅行社推销员：我们涵盖了很多热门城市，比如巴黎、纽约、东京等。

您可以根据自己的喜好和需求来选择。

客户：那这次促销的价格是多少呢？旅行社推销员：价格根据目的地和航班时间的不同而有所变化。

但是相对来说，往返机票的价格会比单程票更加优惠。

客户：那我需要提前多久预订呢？旅行社推销员：最好提前预订，这样可以更早锁定价格和座位。

通常来说，提前一个月左右预订是比较合适的。

客户：如果我需要改期或退票怎么办？旅行社推销员：根据不同的航空公司政策，改期和退票的费用会有所不同。

一般来说，提前通知并按照规定的时间操作是可以的。

对话二：机场售票员与旅客的对话机场售票员：欢迎光临！我们最近推出了往返机票的促销活动，您有兴趣购买吗？旅客：促销活动的价格是多少呢？机场售票员：价格根据目的地和航班时间的不同而有所变化，但是相对来说往返机票的价格会更加优惠。

旅客：那我可以选择哪些目的地呢？机场售票员：我们的航线非常丰富，涵盖了国内外很多热门目的地，您可以根据自己的爱好和需求来选择。

旅客：如果我需要改期或退票怎么办？机场售票员：根据不同的航空公司政策，改期和退票的费用会有所不同。

您可以提前了解一下具体的规定。

旅客：我需要提前多久预订呢？机场售票员：一般来说，提前预订可以更早锁定价格和座位。

最好提前一个月左右预订。

对话三：在线客服与客户的对话在线客服：您好！我们最近有很多往返机票的促销活动，您有兴趣了解一下吗？客户：促销价格是多少呢？在线客服：价格根据航线和航班时间的不同而有所变化，但是往返机票的价格会相对更加优惠。

客户：有哪些目的地可以选择呢？在线客服：我们覆盖了很多热门城市，包括巴黎、纽约、东京等。

您可以根据自己的需求来选择。

客户：如果需要改期或退票怎么办？在线客服：改期和退票的具体规定要根据不同的航空公司政策来确定，您可以提前了解一下相关信息。

旅游预订机票英语实用对话如果想要出外旅游，那就有必要学习一些出外旅游常用英语口语。

下面为大家带来出国旅游预订机票英语实用对话，欢迎大家学习!预订机票英语实用对话1A: Good morning. Can I help you?A：您早，能为您做些什么?B: Good morning. I d like to make a reservation to Guangzhou for August 2.B：早，我想订一张8月2日去广州的机票。

A: Just a moment, please. I m sorry, sir. There is no ticket available on that day. But we have flights for Guangzhou the next day.A：请稍等。

对不起，先生，8月2日的票已订完了，但第二天有去广州的航班。

B: May I inquire about the departure time?B：请问飞机都什么时候起飞?A:A 9:12 flight in the morning and a 14:00 flight in the afternoon.A：早上航班9点12分起飞，下午航班2点起飞。

B: When will the plane reach for the morning flight?B：早上班机什么时候到达?A：At 13:15.A：下午1点15分。

B: OK. I d like to book a ticket for this one.B：好吧，我订一张这次班机的票。

A: All right, sir. Please reconfirm your ticket no later than 12 o clock two days before the flight; otherwise, your reservation will automatically be cancelled.A：好的，先生。

机场情景对话：【2 】杰瑞:Excuse me, this is my first time on a plane. How do I check in?不好意思,这是我第一次坐飞机.我怎么登机呢？机场工作人员:May I see your ticket, please?我能看一下您的机票吗？杰瑞:Yes. Here you go.好的,给.机场工作人员:You can get a boarding pass at that counter. Do you have anything to check in? 您先到谁人柜台去取登机牌.有什么须要托运的吗？杰瑞:No, I only have a handbag.没有,我只有一个手提包.机场工作人员:Then you could wait in the departure area after going through security.安检之后您可以在候机大厅等候上机了.杰瑞:Thank you very much.感谢.约翰:Do you fasten your seat belt when you're flying?你坐飞机系安全带吗？杰克:Of course I do. It's the first thing I do to keep safe.当然了,安全第一啊.约翰:I rarely fasten my seat belt and I'm still fine.我很少系,也没出什么事啊.杰克:Well, man, you'd better fasten it next time.老兄,我劝你下次照样老诚实实的系上吧.杰克:Excuse me, there is something wrong with my seat belt. 打搅一下,我的安全带似乎出了点儿问题.乘务员:What's wrong?怎么了？杰克:It won't buckle.扣不上了.乘务员:Let me see...You forgot to push the buckle.我帮您看一下……您忘了拉开这个带扣了.杰克:I see, thank you.哦,感谢.丹尼尔:Excuse me, how can I get from the airport to the city? 请问我怎么从机场到市区？招待员:You can take a taxi or an airport shuttle.您可以坐出租车或者机场大巴.丹尼尔:How much is a shuttle ticket?大巴一张票若干钱？招待员:16 Yuan. But you'd better decide which bus line you should take before you get on the bus, sir.十六元.您最好在乘车之前选好乘车路线,师长教师.丹尼尔:Which line should I take if I want to go to Wangjing?我如果想去望京的话应当选择哪条线？招待员:Let me check for you. According to the route map, you should takeline 6.我帮您查一下.依据路线图,您应当选择六号线.机场工作人员:How long are you going to stay in China?您会在中国逗留多长时光？莉莉:Two weeks.两个礼拜.机场工作人员:To travel?观光？莉莉:Yes.是的.机场工作人员:Is that your luggage?那是您的行李吗？莉莉:Yes. Here's the luggage declaration form.是的,这个是行李申报单.机场工作人员:Thank you. Anything else to declare?感谢.还有别的要申报吗？莉莉:No, I think this small bottle of whisky is duty-free.没有了,我想这一小瓶威士忌应当是免税的吧.机场工作人员:It is.是的.机场工作人员:Would you please open your bag?能打开您的观光袋吗？海伦:OK. I just have a couple of little gifts inside.可以.里面只有一些小礼品.机场工作人员:What's the total value of the gifts, please?请问总价值若干？海伦:Not more than the duty-free allowance. Two books, a carton of cigarettes, a necklace and my personal belongings.不会超过免税金额的.有两本书,一盒烟,一条项链,还有我的小我物品.机场工作人员:May I have a look at the necklace?我能看一下项链吗？海伦:Of course. But I think it should be duty－free.好的.但是我想它应当是免税的.机场工作人员:Yeah. Is there anything else in your bag?是的.您包里还有其他器械吗?海伦:No.没有了.机场工作人员:OK. Thank you. Enjoy your trip! 好的.感谢.祝您旅途高兴！海关人员:Hello, can I see your passport, please? 您好,请出示您的护照.吉姆:Here you are.给您.海关人员:What's the purpose of your visit?您观光的目标是什么？吉姆:Sightseeing.不雅光.海关人员:Where are you staying?您将在哪儿住宿？吉姆:China World Hotel.中国大饭铺.海关人员:How long will you be staying in China? 估计在中国逗留几天？吉姆:Six days.六天.海关人员:Ok. Have a nice trip.好,祝您玩得高兴.吉姆:How was your first flight?第一次坐飞机感到怎么样？露西:Couldn't be worse. I spent almost the same time in the airport as I spent on the plane.遭透了,在机场呆的时光都跟在飞机上呆的差不多了.吉姆:What happened?怎么了？露西:The flight was delayed, and we waited in the airport for eight whole hours.飞机晚点,我们在机场等了整整八个小时.吉姆:Oh, that sucks. Maybe it will be better next time.哦,真够倒霉的,下次估量会顺遂点儿.露西:Hope so.愿望如斯.汤姆:Excuse me, I'm going to take flight SH307 to Shanghai, but the board shows it'll be delayed. Do you know what the new departure time is?您好,我要乘坐去上海的SH307号航班,显示牌显示航班耽搁.你知道新的腾飞时光吗？机场工作人员:The flight has been pushed back by about an hour but please keep checking the board just in case.下载文档到电脑,查找应用更便利2下载券264人已下载飞机要晚一个小时,不过,照样请多查看显示牌以防万一.汤姆:Is it OK for me to go out to have something to eat?我出去吃点儿器械行吗？机场工作人员:You'd better stay at the airport. The flight departure could be announced any minute.您最好待在机场,随时都有可能广播航班腾飞的.汤姆:What caused the delay?出了什么问题导致飞机耽搁呢？机场工作人员:Sorry, I'm not sure.抱歉,我也不太清晰.地勤人员:Good afternoon. May I have your ticket and ID card, please?下昼好,请出示您的机票和身份证.吉姆:Here you are.给您.地勤人员:Thank you. Would you like a window or an aisle seat?感谢.您要靠窗的座位照样过道的座位？吉姆:A window seat, please.靠窗的.地勤人员:Do you have any luggage?您有行李吗？吉姆:No.没有.地勤人员:Here's your boarding pass. Have a nice flight.这是您的登机卡.祝您旅途高兴.吉姆:Thank you.感谢.前台:What can I do for you?有什么能为您效劳的？迈克:I'd like to make a reservation for a flight from here to New York. 我想订一张从这儿到纽约的机票.前台:Sure. Can you tell me your name and your ID card number? 好.您能告知我您的姓名和身份证号吗？迈克:M-i-k-e, 32********88. Can I choose my seat assignment?M-i-k-e,32********88,我能指定座位吗？前台:Sure.当然可以.迈克:I'd like a window seat.前台:No problem.没问题.迈克:Thanks.多谢.张华:Excuse me, can you tell me where to transfer planes, please?打搅一下,请问我要起色应当怎么走？地勤人员:Do you have the boarding pass for the next flight?您有下一个航班的登机证吗？张华:Yes.有.地勤人员:You can directly go to the boarding gate of the next flight by following the signs. 那您顺着指导牌直接到下一个航班的登机口登机就可以了.张华:I see. Thank you.好的,感谢.丹尼尔:Hello, can I change my flight schedule?你好,我可以更改航班吗？人员:Sure. Could you please tell me your name and the flight you've booked?当然.请问您的姓名和您预订的航班？丹尼尔:My name is Daniel Taylor. The flight I've booked is UA4455.我叫丹尼尔·泰勒.我预订的航班号是UA4455.人员:Oh, yes...Which flight would you like to change to?哦,没错……您想更换哪个航班？丹尼尔:Are there any flights available on May 6?蒲月六日有航班吗？人员:Yes, China Air flight CA983, taking off from Beijing at 9 pm and arriving in Los Angeles at 5 pm.有,中公平易近航的CA983,晚上九点从北京腾飞,下昼五点抵达洛杉矶.丹尼尔:Is it a nonstop flight?是直达吗？人员:Yes, it is.是的.丹尼尔:OK, I'll take that flight.那我就改这班吧.吉姆:Excuse me, do you know where baggage claim is?打搅一下,请问你知道在哪儿领行李吗？作人员:Hello, what can I do for you?您好,您有什么须要吗？吉姆:I came to pick up my baggage.我来取行李.工作人员:Could you give me your baggage claim ticket, please?您能把行李票给我吗？吉姆:Here you are.给.工作人员:Hold on…Is it the gray one?稍等一下……是这个灰色的行李箱吗？吉姆:Yes. Thanks.是的,感谢.琳达:I've lost my luggage at the airport. How can I find it?我行李在机场丢了,怎么才能找回来？招待员:Don't worry. Please fill in the form first with your flight number, the color and shape of your luggage and other information.您别焦急,先填一下这张表,填上您乘坐的班机,您行李的色彩和外形等等.琳达:Just like this?如许填可以吗？招待员:Yes. You can call 010－64598333 to keep in touch with us. We'll inform you as soon as we find your luggage.可以了.您可以拨打零幺零－六四五九八三三三,和我们保持接洽.我们一有新闻会立时通知您.第11页，－共11页。

订飞机票英语情景对话下面店铺为大家整理的有关订飞机票英语日常情景对话，希望能对大家的学习有所帮助!日常情景对话1：A: I want to fly to Chicago on Thursday, the 1st.B: Let me see what's available.A: I want to go coach, and I'd prefer a morning flight.B: United's Flight 102 leaves at 9:20.A: That's fine. What time do I have to be at the airport?B: Check-in time is 8:45.日常情景对话2：A: I'd like to make a reserbation to Los Angeles for next Monday.B: Just a second and I'll check the schedule.A: I'll need an economy ticket with an open return.B: TWA has a fight leaving at 9:25.A: I guess that's OK. What time should I check in?B: You have to be there half an hour before departure time.日常情景对话3：A: What flights do you have from New York to London tomorrow?B: One moment, please, and I'll find out what's available.A: I'd like to travel first-class.B: OK. We have a nonstop flight leaving Kennedy at 9:25.A: When should I get to the airport?B: Please be there by 8:45 at the latest.日常情景对话4：A: Do you fly to Dallas on Sunday?B: Just a minute and I'll see if there are any flights.A: By the way, I don't want a night flight.B: There's a DC-10 out of LaGuardia Airport at 9:15. A: When am I supposed to check in?B: Try to be there by 8:15-the airport will be crowded.。

订机票英语口语情景对话(1)A:Good morning .what can I do for you.早上好。

我能为您做些什嘛？B：Yes, I’d like to make a reservation to Boston next week.是的,我想订一张下周飞往波斯顿的机票.A：When do you want to fly？您想何时去？B:Monday ，september 12。

周一九月12日。

A：We have Fliight 802 on monday .just a moment please。

Let me check whether there're seats available。

I’m sorry we are all booked up for Flight 802 on that day。

我们有周一802次航班.请稍等.让我查一下那天是否有座。

非常抱歉802次航班机票已订完.B：Then ，any alternatives？那还有别的吗？A:The next available flight leaves at 9:30 Tuesday morning september 13。

shall I book you a seat?有一次航班在九月13日周二上午9：30起飞.我能为您订个座位吗？B：er。

.。

it is a direct flight，isn’t it?哦.。

是直航对吗?A:Yes it is 。

You want to go first class or coach?是的.您愿意订头等舱还是经济舱的机票？B:I prefer first class，what the fare?我想订头等舱的机票.多少钱?A：One way is ＄176。

单程是176美元。

B：Ok i will take the 9：30 flight on Tuesday.好的我将订周二9:30的机票。

订机票英语口语情景对话（1）A:Good morning .what can I do for you.早上好.我能为您做些什嘛?B:Yes, I’d like to make a reservation to Boston next week。

是的,我想订一张下周飞往波斯顿的机票。

A:When do you want to fly?您想何时去？B：Monday ,september 12。

周一九月12日。

A:We have Fliight 802 on monday .just a moment please。

Let me check whether there’re seats available。

I'm sorry we are all booked up for Flight 802 on that day.我们有周一802次航班。

请稍等。

让我查一下那天是否有座.非常抱歉802次航班机票已订完。

B:Then ,any alternatives？那还有别的吗?A:The next available flight leaves at 9：30 Tuesday morning september 13.shall I book you a seat?有一次航班在九月13日周二上午9:30起飞。

我能为您订个座位吗?B：er。

.. it is a direct flight, isn’t it？哦.。

. 是直航对吗？A:Yes it is . You want to go first class or coach？是的.您愿意订头等舱还是经济舱的机票?B:I prefer first class, what the fare？我想订头等舱的机票.多少钱？A：One way is $176.单程是176美元.B：Ok i will take the 9：30 flight on Tuesday。

订机票英语口语情景对话集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）订机票英语口语情景对话(1) A:Good morning .what can I do for you.早上好.我能为您做些什嘛?B:Yes, I'd like to make a reservation to Boston next week.是的,我想订一张下周飞往波斯顿的机票.A:When do you want to fly您想何时去B:Monday ,september 12.周一九月12日.A:We have Fliight 802 on monday .just a moment please.Let me check whether there're seats available.I'm sorry we are all booked up for Flight 802 on that day.我们有周一802次航班.请稍等.让我查一下那天是否有座.非常抱歉802次航班机票已订完.B:Then ,any alternatives那还有别的吗A:The next available flight leaves at 9:30 Tuesday morning september 13.shall I book you a seat有一次航班在九月13日周二上午9:30起飞.我能为您订个座位吗B:er... it is a direct flight, isn't it 哦... 是直航对吗A:Yes it is . You want to go first class or coach 是的.您愿意订头等舱还是经济舱的机票B:I prefer first class, what the fare 我想订头等舱的机票.多少钱A:One way is $176. 单程是176美元.B:Ok iwill take the 9:30 flight on Tuesday. 好的我将订周二9:30的机票.A:A seat on Flight 807 to Boston 9:30 Tuesday morning. is it all right.sir一张807次航班周二早晨9:30飞往波斯顿的机票.对吗先生B:Right .can you also put me on the waiting list for the 12th 对.你能把我放到12号等候名单中吗A:Certainly.may I have your name & telephone number 当然可以. 请您告诉您的名字和联系方式A:I will notify you if there is cancellation.若取消我将通知您.B: Thank you very much.非常感谢.A:My pleasure.不客气.What can I do for you?M: I need to book a plane ticket to London.W: Round-trip or one-wayM: One-way.W: What date would you like to flyM: Saturday, July 25.W: How many people will be travelingM: Just one adult.W: Which classM: Economy, please. Economy class is the cheapest, rightW: Right. Ok, the fare is $700.这是旅行社跟游客定飞机的对话,对你有帮助的.Conversation: I Need a Ticket to Osaka.A= Airline Ticketing Agent B=TravelerA: Welcome to Nappon Airlines. How may I help you?B: I need a ticket to Osaka, JapanA: We have three flights (航班)to Osaka weekly: Monday, Wednesday, and Friday. The flights on Monday and Friday are direct and the one on Wednesday has a stopover in Tokyo. When were you thinking of flying to OsakaB: I would prefer Wednesday.A: Will this be round trip or one wayB: Round trip returning the following Monday.A: How would you like to fly Economy Business Or first class B: Business, please.A: And will anyone be traveling with youB: No. I’m traveling alone.A: OK, please give me a minute while I check price and availability. Oh! Good! There are several seats still available. The flight departs at 11:20 AM and arrives in Osaka at 6:40 PM local time. The price is $877.00. Shall I book it for you?B: Not yet. I have a few more places to check and then I’ll get back to you.常问的话:Are you traveling alone(一人旅行)Will this be one way 单程or return双程?When would you like to depart (起程)When would you like to return(回程)Do you mind a stopover(中途停留) Or would you prefer direct(直飞)Would you prefer economy(经济舱), business,(商务舱) or first class(头等舱)1 下个去洛杉矶的航班是什么时候是满舱吗 When is the next flight to Los Angeles Is it full2 下一个航班还有座位吗？ Are there seats available on the next flight3 下一个航班我能等票吗？ Can I go1?下个去洛杉矶的航班是什么时候是满舱吗WhenisthenextflighttoLos?AngelesIsitfull2下一个航班还有座位吗？Arethereseatsavailableonthenextflight3下一个航班我能等票吗？CanIgostandbyonthenextflight4给我订两张去纽约的美航104班机的经济舱机票。

订机票英语口语情景对话(1)A:Good morning .what can I do for you.早上好.我能为您做些什嘛?B:Yes, I'd like to make a reservation to Boston next week.是的,我想订一张下周飞往波斯顿的机票.A:When do you want to fly?您想何时去?B:Monday ,september 12.周一九月12日.A:We have Fliight 802 on monday .just a moment please.Let me check whether there're seats available.I'm sorry we are all booked up for Flight 802 on that day.我们有周一802次航班.请稍等.让我查一下那天是否有座.非常抱歉802次航班机票已订完.B:Then ,any alternatives?那还有别的吗?A:The next available flight leaves at 9:30 Tuesday morning september 13.shall I book you a seat?有一次航班在九月13日周二上午9:30起飞.我能为您订个座位吗?B:er... it is a direct flight, isn't it?哦... 是直航对吗?A:Yes it is . You want to go first class or coach?是的.您愿意订头等舱还是经济舱的机票?B:I prefer first class, what the fare?我想订头等舱的机票.多少钱?A:One way is $176.单程是176美元.B:Ok i will take the 9:30 flight on Tuesday.好的我将订周二9:30的机票.A:A seat on Flight 807 to Boston 9:30 Tuesday morning. is it all right.sir?一张807次航班周二早晨9:30飞往波斯顿的机票.对吗先生?B:Right .can you also put me on the waiting list for the 12th?对.你能把我放到12号等候名单中吗?A:Certainly.may I have your name & telephone number?当然可以. 请您告诉您的名字和联系方式?B:My name is Lorus Anderson.you can reach me at 52378651.我叫Lorus Anderson.52378651您能和我联系.A:I will notify you if there is cancellation.若取消我将通知您.B: Thank you very much.非常感谢.A:My pleasure.不客气.What can I do for you?M: I need to book a plane ticket to London.W: Round-trip or one-way?M: One-way.W: What date would you like to fly?M: Saturday, July 25.W: How many people will be traveling?M: Just one adult.W: Which class?M: Economy, please. Economy class is the cheapest, right?W: Right. Ok, the fare is $700.这是旅行社跟游客定飞机的对话,对你有帮助的.Conversation: I Need a Ticket to Osaka.A= Airline Ticketing Agent B=TravelerA: Welcome to Nappon Airlines. How may I help you?B: I need a ticket to Osaka, Japan?A: We have three flights (航班)to Osaka weekly: Monday, Wednesday, and Friday. The flights on Monday and Friday are direct and the one on Wednesday has a stopover in Tokyo. When were you thinking of flying to Osaka?B: I would prefer Wednesday.A: Will this be round trip or one way?B: Round trip returning the following Monday.A: How would you like to fly? Economy? Business? Or first class?B: Business, please.A: And will anyone be traveling with you?B: No. I’m traveling alone.A: OK, please give me a minute while I check price and availability. Oh! Good! There are several seats still available. The flight departs at 11:20 AM and arrives in Osaka at 6:40 PM local time. The price is $877.00. Shall I book it for you?B: Not yet. I have a few more places to check and then I’ll get back to you.常问的话:Are you traveling alone(一人旅行)?Will this be one way 单程or return双程?When would you like to depart? (起程)When would you like to return?(回程)Do you mind a stopover(中途停留)? Or would you prefer direct(直飞)?Would you prefer economy(经济舱), business,(商务舱) or first class?(头等舱)1 下个去洛杉矶的航班是什么时候？是满舱吗？When is the next flight to Los Angeles? Is it full?2 下一个航班还有座位吗？Are there seats available on the next flight?3 下一个航班我能等票吗？Can I go1 下个去洛杉矶的航班是什么时候？是满舱吗？When is the next flight to Los Angeles? Is it full?2 下一个航班还有座位吗？Are there seats available on the next flight?3 下一个航班我能等票吗？Can I go standby on the next flight?4 给我订两张去纽约的美航104班机的经济舱机票。

空乘对乘客的对话模拟01. 乘客执意不开启飞行模式怎么处理？女士/先生我们飞机马上就要起飞了，为了您和他人的安全，请您开启飞行模式或者关机，谢谢！(技巧：围绕安全问题反复提醒，让周围旅客都可以听到)。

02. 两名相互认识的旅客座位中间隔着其他旅客，因此聊天声音过大怎么办？很抱歉先生打扰到您的谈话，由于现在大部分旅客都在休息，请您小声一点哦。

同时我这边也会为您查看是否有连座给您调换一下，请您谅解。

（技巧：先向两位谈话的乘客道歉，最后表示为他们协调座位）03. 发餐只剩一种餐食怎么处理？对不起先生/女士，因为机上餐食有限，目前我们飞机上的面条已经发放完了，您可以尝试尝试我们的米饭，我们的米饭也很好吃，您可以尝尝！04. 一个旅客买了经济舱但是非要坐头等舱怎么处理？先生/女士，我可以看一下您的登机牌吗(切记不要直接说，您不坐在这里怎么怎么样) 看完登机牌之后可以说，先生您的座位在这里，然后把他带领过去，主要就是给他留面子也可以问问为什么坐在这里，是身体不舒服还是怎么样，或者说您这个是经济舱的位置，如果您想办理升舱享受头等舱的话也是可以的呢！（技巧：委婉的指出他的座位在哪里，并且可以推销出头等舱的座位。

如果座位有空余的情况下。

）05. 夏天在机舱内空调温度很低,乘客都感到特别冷,但是飞机上的毛毯数量有限全部都分发完毕，仍然有旅客需要，你会怎么处理？非常抱歉女士，由于我们的毛毯数量有限只有30条，已经发完了。

如果您觉得冷的话，我帮您倒杯温水，然后帮您调节一下客场温度。

您看可以吗？（技巧：第一时间致歉，并且给出后续的解决方法。

站在旅客的角度去处理问题。

）06. 乘客的貂皮大衣放在行李架上,由于乘务员的失误在移其他客人行李箱的时候刮掉一块大衣的毛。

假设你是这名乘务员,你会如何处理?非常抱歉，由于这趟航班行李比较多所以我帮您把您的衣服先拿下来，等行李全部放完以后再帮您放在行李架的最外侧可以吗？这样就不容易被刮到了，如果您觉得不行的话，我们给您留下一个公司的联系方式，您看后续的问题可以联系我们工作人员帮您解决。