Unit 2 商务习俗Background knowledgeI. Business EtiquetteA good point to remember in business etiquette is everyone should be treated with equal courtesy and respect. Times have changed and some of the old standards no longer apply. Administrative assistants or office support staff are important people and should never be taken for granted. Treat them courteously in all your transactions. Treat people the way you wish to be treated. Gender no longer needs to be the decisive factor in everyday events. Business etiquette should be a give and take, to help each other when help is needed and have consideration for others. Good manners and business etiquette have always been based on common sense and thoughtfulness.⊙Pounctuality. Be on time—no one wants to be kept waiting. If it is an unavoidable delay, try to contact the person. Keep in mind that you never know when you will encounter heavy traffic, wrecks, construction or other delays. Always allow extra time particularly if you are going to an interview. For interviews you should arrive 10-15 minutes before the interview time.⊙Smoking. Be aware of smoking policies. You should never smoke during an interview, ata meal or when you are aware that the other person’s pleasure does not include tobaccosmoke.⊙Office Parties. Office parties are good opportunities to improve morale and build good will. Keep in mind these are people who see you every day and they will remember a lapse in behavior. Be aware of your alcoholic consumption and do not embarrass yourself.Do not discuss business—this is a social occasion and an opportunity to learn more about your co-workers.II. Test Your Business EtiquetteSocial and business etiquette can be tricky, and making the right moves can make a big difference. Take this quiz and see how you fare in the following business situations.1. Your boss, Ms. Alpha, enters the room when you’re meeting with an important client, Mr.Beta. You rise and say “Ms. Alpha, I’d like you to meet Mr. Beta, our client from San Diego.”Is this introduction correct?2. You’re entering a cab with an important client. You position yourself so the client is seatedcurbside. Is this correct?3. You’re hosting a dinner at a restaurant. You’ve pre-ordered for everyone and indicatedwhere they should sit. Are you correct?4. A toast has been proposed in your honor. You say “thank you” and take a sip of your drink.Are you correct?5. You’re in a restaurant and a thin soup is served in a cup with no handles. To eat it youshould:a. pick it up and drink itb. use the spoon provided6. You’re at a table in a restaurant for a business dinner. Midway through the meal, you’recalled to the telephone. What do you do with your napkin?a. Take it with youb. Fold and place it to the left of your platec. Loosely fold it and place it on the right sided. Leave it on your chair7. You’re invited to a reception and the invitation states "7:00 to 9:00 PM." You should arrive:a. at 7:00 PMb. anytime between 7:00 PM and 9:00 PMc. between 7:00 PM and 7:30 PMb. go early and leave early8.You’re greeting or saying good-bye to someone. When’s the proper time to shake theirhand?a) When you’re introducedb) At their homec) At their officeb) On the streete) When you say good-bye9. The waiter’s coming toward you to serve wine. You don’t want any. You turn your glassupside down. Are you correct?10. When you greet a visitor in your office, do you:a) say nothing and let her sit where she wishes?b) tell her where to sit?c) say “Just sit anywhere”11. You’re invited to dinner in a private home. When do you take your napkin from the tableand place it on your lap?a) Open it immediatelyb) Wait for the host to take his napkin before taking yoursc) Wait for the oldest person at the table to take hisd) Wait for the acknowledged head of the table to take hers before taking yoursLet’s see how you did...1. No. Introduce the more important person first. You should address your client and say “Mr. Beta, I’d like you to meet our Vice President of Development, Ms. Alpha.” (Alternative answer—introduce the client as the more important person!)2. Yes. When your client steps out of the car, (s)he will be on the curbside and therefore won’t have to deal with getting out in traffic or sliding across the seat.3. Yes.4. No. If you do, then you’re toasting yourself.5. B. It’s not a cup of coffee, for heaven’s sake. And don’t slurp, either.6. D. Leave it on your chair. Definitely don’t put it on the table—what if you have crumbs on it?7. A, B, or C. It’s terribly impolite to arrive early.8. A, B, C, D, and E. In other words, it’s rarely improper to shake someone’s hand. Make sureyou have a firm (but not painful) handshake for both men and women.9. No. Agai n, don’t call attention to your dislike of your host’s chosen beverage.10. B. Indicating where your guest should sit will make her feel more comfortable.11. B, C, or D. Just don’t grab it first unless you’re playing one of these roles.Reading Skill Focus1. illustrator: 插图画家clue word: is2. aggrieved: 委屈clue word: or3. democracy: 民主国家clue word: is4. astronomer: 天文学家clue word: are called5. therapy: 疗法clue word: that is6. triangle: 三角clue word: is known as7. glaciers: 冰川clue word: or8. principal: 本金clue word: —（dash）9. contagious: 传染的clue word: is said to be10. ethical: 道德的clue word: —（dash）Comprehensive Reading商务活动中的介绍，问候及称谓1 握手将会成为世界各国所能接受的问候方式。
