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民航乘务英语综合教程 (课堂PPT)

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民航客舱服务英语综合教程PPT unit 4 Before Take-off

民航客舱服务英语综合教程PPT unit 4 Before Take-off

2.Excuse me, sir. This is the crew seat. Would you please
return to your assigned seat
?
3.Hello,sir,this is an emergency exit ,so no bags are allowed on the floor. Would
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 1 Emergency Exit Briefing Listen , Repeat and Act
CA: Excuse me, madam, you are sitting near to the emergency exit. According to Civil Aviation Administration of China regulations, you are required to read this safety instruction leaflet carefully. Please do not touch the exit control handle except in an emergency. If this takes place, please help us open the emergency exit and help the
in the closet ?
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 1 Emergency Exit Briefing Useful Expressions
• emergency exit 紧急出口 •Civil Aviation Administration of China中国民航总 局 •instruction leaflet 说明手册 • control handle 控制手柄 •evacuate the aircraft 紧急撤离飞机

《 民航空乘英语》.ppt

《 民航空乘英语》.ppt

adj.航行的，航运的
Unit 1 Passenger Reception
16
Hale Waihona Puke Long Announcements
1 Listen to the departure announcement and learn the following words or phrases.
cruising ['kruːzɪŋ] altitude ['æltɪtjuːd] notify ['nəʊtɪfaɪ] prohibit [prə(ʊ)'hɪbɪt] lavatory ['lævət(ə)rɪ] hesitate ['hezɪteɪt] chief purser
Unit 1
Passenger Reception
民航空乘英语
CONTENTS PAGE 目录页
Part
Part
Part
Part
1
2
3
4
Warm Up
Announce ments
Dialogues in Cabin
Reading and Writing
TRANSITION PAGE 过渡页
Part
Unit 1 Passenger Reception
9
Before passengers come on board:
1, 3, 5, 11, 12
When passengers are boarding:
2, 4, 6, 7, 8, 9, 10
Unit 1 Passenger Reception
T 1. Turn off all cellular phones, radios and remote controlled toys, etc. before take-off. F 2. Move about during take-off and landing. F 3. Smoke in the lavatory. T 4. Stop moving when the seat belt sign is on. F 5. Place luggage on the aisle or the exits. T 6. Close the tray table during take-off. T 7. Stow the carry-on luggage in the overhead bin or under the seat in front of you.

重大社2024教学课件-民航乘务英语-Mission 9

重大社2024教学课件-民航乘务英语-Mission 9

that.
FA1：Don’t be afraid, madam. There is a minor fire in the lavatory. We are dealing with that.
PA1：Oh, my god. Are you sure that will be okay?
FA1：All our flight attendants are （ 3）
FA2：Don’t worry, sir. It was caused by （ 4）
. You can
relieve the earache by swallowing. It will not last for long. PA2：But after a while it will happen again.
FA1：Sorry, Ma’am . Cabin service will be suspended during turbulence. We will resume all the
services after the turbulence. Please listen to the announcement
and follow the instructions.
PA1：OK, I will.
FA1：Thank you for you cooperation and remember to keep your seat belt fastened all the time.
Missio 9 Handling Other Emergencies
Missio 9 Handling Other Emergencies
Scenario 3
（The plane suddenly experienced decompression because of the technical problems in two hours into the flight. The oxygen has just dropped from the overhead compartment.）

《 民航空乘英语》ppt课件

《 民航空乘英语》ppt课件

Dialogues in Cabin
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
Ladies and gentlemen, Would you give me your __at_t_en_t_i_o_n__, please?
edema of nearby soft tissues (附近软
bone fracture
a medical condition in which there damage in the continuity of the bone
you
know
what’s in
the first-aid
kit? Look at
the flowing
pictures
and try to
remember
them.
1. triangular bandage 2. safety pin 3. PBT elastic bandage 4. scissors 5. sterile gauze pad 6. tourniquet 7. non-woven medical paper tape 8. alcohol pad/film 9. band-aid 10. medical absorbent cotton swab 11. forcep/tweezer
There is a lady going to give birth1. Should there be any medical personnel2 on board, please _c_o_n_t_a_c_t _ any of our cabin attendants.

《-民航空乘英语》2PPT优秀课件

《-民航空乘英语》2PPT优秀课件

life vest3 safe belt sign
life vest
emergency exit
Unit 2 Safety Service
4
oxygen mask1 safe belt
emergency exit2 safety demonstration4
life vest3 safe belt sign
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
1
Match the following words and pictures.
ห้องสมุดไป่ตู้
oxygen mask1 safe belt
emergency exit2 safety demonstration4
safe belt
oxygen mask
Unit 2 Safety Service
5
oxygen mask1 safe belt
emergency exit2 safety demonstration4

民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1

民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1

Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.

民航客舱服务英语综合教程PPT unit 1 Preflight Briefing

民航客舱服务英语综合教程
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you

民航乘务英语综合教程 2课件

? 1. Cabin attendants make face-to-face contact with passengers. ? 2. Passengers' opinion of an airline is based on their speech, behavior and service standard. ? 3. Cabin attendants should possess essential qualificaitons for their work, as well as rigid physical
7
Complete the following sentences, using present progressive or past progressive tense.
? 1. The plane
(taxi) the runway. I can see it quite clearly.
? 2. While the stewardess was serving food for the passengers, Tom (read) a magazine.
? 3. Helen often
(fly) from one country to another because she
(be)a cabin attendant.
? 4. She spoke much more fluently than I
(do).
? 5. The flight was supposed to take off at 8 o'clock but in fact we
? 6. My brother
(be) at the airport now. I (think) he (have) a briefing at the moment.

民航客舱服务英语教程课件


➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety

《民航空乘英语》课件2


Understand cultural differences and etiquette norms in international air transportation to improve service quality.
Master the professional terminology and common expressions of civil aviation in order to better provide services for passengers.
PPT courseware for Civil Aviation Flight Attendant
目录
contents
Introduction to English for Civil Aviation Flight AttendantsBasic Terminology of Civil Aviation Flight Attendant EnglishEnglish situational dialogue for civil aviation flight attendants
Summary: Mastering English dialogue skills for in-flight entertainment service scenariosDetailed description: The PPT courseware should include English conversations about entertainment service scenarios on board, including how to introduce entertainment facilities, answer passengers' inquiries about entertainment activities, handle entertainment equipment malfunctions, etc., so that flight attendants can communicate fluently with passengers and provide high-quality entertainment services.
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3
•1．广播词给乘客提供最新的飞行信息。（ provide...with) •2．飞机即将起飞时，提醒乘客系好安全带。（ remind） •3．乘务员在指定的时间给乘客读广播词。（ specified） •4．当飞机正飞越在名胜景点上空时，乘务员告知乘客。（ advise） •5．由于天气不好，飞机将在备降机场降落。（ due to）
• 6. They ought to use simple words instead of airline jargon to avoid misunderstanding. • 7. Cabin attendants must respond to the actual needs of passengers. • 8. They play an important role in an emergency. • 9. A cabin attendant must perform her own assigned duties. • 10. The cabin attendants are expected to speak several languages.
2
• 6．为避免误解，他们要用简单词语而不是航空系统用的行话。（ instead of） • 7．空中乘务员必须对乘客的实际需要做出反应。（ respone to） • 8．在紧急情况下他们起着重要的作用。（ play a role in） • 9．乘务员必须履行指定的职责。（ perforn） • 10．人们期望乘务员能讲几种语言。（ expect）
• 9. The departure is delayed due to waiting for departure clearance.
• 10. The airplane has met with some turbulence. Please return to your seat and
fasten your seat belt.
requirements. • 4. They must provide a courteous and efficient service to the passengers. • 5. Cabin attendants must be acquainted with information about the flight.
5
• 1. 在椅背的袋子中你可以找到安全手册和杂志。 • 2. 照明灯在头顶上，照明方向可以调整。它可以用来阅读，由于灯光集中，
不影响别人。 • 3. 你可以根据需求调整通风口。 • 4. 为了安全起见，餐桌在降落前应折叠收起。 • 5. 如果需要帮助，可以按按钮求助。
4
• 6．为防发生火灾，请迅速离开飞机。（ in case of） • 7．通告包括预计到达时间，当地的时间和天气状况。 • 8．乘务员向乘客简单介绍飞机即将到达的机场和城市。（ approach） • 9．由于等待飞行许可，飞机推迟起飞。 • 10．飞机现在有些颠簸，请您回原位坐好，系好安全带。（ meet with）
• 1. Cabin attendants make face-to-face contact with passengers. • 2. Passengers' opinion of an airline is based on their speech, behavior and service standard. • 3. Cabin attendants should possess essential qualificaitons for their work, as well as rigid physical
民航乘务英语 综合教程
1
Translate the following sentences into English
• 1．空中乘务员与乘客进行面对面的交往。（ make contact with） • 2．乘客对航空公司的看法基于乘务员的言谈、举止和服务标准。（ base on） • 3．除了对身体有严格的要求外，乘务员应在工作中具有必需的基本素质。（ as well as） • 4．他们必须为乘客提供礼貌而高效的服务。 • 5．空中乘务员必须熟悉与飞行有关的信息。（ acquaint...with）
•1. Announcements provide the passengers with updated information about the flight. •2. When take-off is inminent, passengers are reminded to fasten their seat belts. •3. Cabin attendants read announcements to passengers at specified times. •4. Passengers are advised when the plane is flying over the scenic spots. •5. The airplane is going to land at an alternate airport due to unfavorable weather conditions.
• 6. Leave the aircraft quickly in case of fire.
• 7. The announcement contains estimated time of arrival, local time and weather conditons.
• 8. Cabief introduction to the airport and the city the airplane is approaching.