最新民航客运服务英语会话PPT课件

Dialogues in Cabin
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
Ladies and gentlemen, Would you give me your __at_t_en_t_i_o_n__, please?
edema of nearby soft tissues (附近软
bone fracture
a medical condition in which there damage in the continuity of the bone
you
know
what’s in
the first-aid
kit? Look at
the flowing
pictures
and try to
remember
them.
1. triangular bandage 2. safety pin 3. PBT elastic bandage 4. scissors 5. sterile gauze pad 6. tourniquet 7. non-woven medical paper tape 8. alcohol pad/film 9. band-aid 10. medical absorbent cotton swab 11. forcep/tweezer
There is a lady going to give birth1. Should there be any medical personnel2 on board, please _c_o_n_t_a_c_t _ any of our cabin attendants.

添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______

Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.

.
Cabin Announcements
Unit 4 Flight delayed and cancelled
4.2.3 Reasons for the delay
Ladies and gentlemen, Attention please, here is the 1 speaking: Due to the bad weather conditions on our 2 airport, As there is a 3 problem that is now being corrected, As we are waiting for the 4 clearance from air traffic control tower, As we are waiting for 5 passengers, As we are waiting for the snow/icing 6 , We are sorry to inform you that our flight will be delayed.
To be able to give announcements based on the given similar situations
To be able to speak the cabin service English about flight delayed and cancelled
Pl.ease remain in your seat. Our flight attendants will supply
beverages to you later. We will let you know as soon as we got the further information. Thank you for your understanding and cooperation.

➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety

I. Warm-up Questions II. Cabin Announcement III. Cabin Service English IV. Sentence Patterns
V. Supplementary Reading
Transfer Service 中转服务
Unit 13 Transfer Service
Unit 13 Transfer Service
II. Cabin Announcements -Transfer Service 中转服务
1. Listen to the ncements and fill in the blanks.
.
Cabin Announcements
Unit 13 Transfer Service
To be able to give announcements based on the given similar situations
To be able to speak the cabin service English about transfer service
U n i t 1 3 Transfer Service 中转服务
Unit 13 Transfer Service 中转服务
I.Warm-up Questions II. Cabin Announcement III. Cabin Service English IV. Sentence Patterns
V. Supplementary Reading
Transfer Service 中转服务
Th.ank you.
Cabin Announcements
Unit 13 Transfer Service

5. connection procedures
TWO 1.will fly to Chongqing with a connecting flight
2.Would you show me your passport
3. the Domestic Transfer
4. It’s one floor below
你可以在五号行李转盘上找到你的行李。
Activity1 Task A Discussion
1.Due to a heavy thunderstorm, a passenger missed his connecting flight. What should the passenger do to continue his journey? The passenger has to go to the domestic terminal to find the ticket counter and people working there will make a new arrangement for him. 2.Is there any difference between “non-stop flight”and “direct flight”? Yes. Non-stop flight won't make any stops during the flight.Direct flights just mean passengers don't have to make any connection on the way to the destination. 3.If a passenger has missed his connecting flight, what shall he do then? If a passenger has missed his connecting flight, he can ask for help. People working at the connecting airport will try their best to put him on another flight,but he will have to stay there a bit longer.

15
谢谢大家
荣幸这一路，与你同行
It'S An Honor To Walk With You All The Way
讲师：XXXXXX XX年XX月XX日
16
❖ Can you guess what the cabin attendants say to the
❖ Passengers?
3
实操口语练习一
❖ A：欢迎登机！ ❖ B：谢谢，请 Nhomakorabea我的座位在哪？ ❖ A：请给我您的登机卡。请沿着走道直走，你
的位置是右边中间位置。 ❖ B：谢谢！
B：劳驾，我的包放在哪？你能帮我一下吗？ A：好的，我帮您放到行李架上吧！
民航客舱服务实用英 语
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question：
❖ What are the cabin attendants doing in the picture?
4
❖ B：好的，请问厕所在哪？ ❖ A：沿着走道直走，在左边。 ❖ B：好的，能给我一杯水好吗？ ❖ A：好的，您还有其他的要求吗？ ❖ B：没有了，谢谢你。 ❖ A：如果您有其他要求，请不要犹豫呼叫我。
5
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ ❖ B：好的，但恐怕你的行李太大，放不进去。
要我帮你办理托运吗？ ❖ A：好的，你真是太好了。 ❖ B：不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag

行李服务
准备和流程
行李服务是指在航空运输期间 为乘客提供的一系列服务，包 括托运行李、随身携带物品和 快递等。乘客需要根据要求合 理安排行李，避免超重和超长。
基本流程和程序
在登机前，乘客需要把行李交 给专业工作人员进行托运，随 身携带物品需要通过安全检查。 在航班结束后，工作人员会将 乘客的行李交还给乘客本人。
《民航服务英语》PPT课 件
本课程将带你了解民航服务的各个部分。你将会学习到不同服务的基本流程， 服务对象和服务内容。通过本课程，你将更好地了解民航服务领域和未来的 发展。
民航服务介绍
定义和概述
分类和特点
重要性和发展前景
民航服务是指在航空运输过程中 提供的各种服务，包括机场服务、 航班服务、客舱服务、行李服务 和安全服务等。
客舱服务
准备和流程
客舱服务是指在航班期间为乘客提供的一系列服 务，包括座位指导、餐饮服务、安全示范等。
基本流程和程序
在航班期间，机上服务人员需要提供各种服务， 包括座位指导、餐饮服务、安全示范等。服务要 求高效快捷，服务人员需要具备丰富的经验和专 业技能。
服务对象和服务内容
客舱服务的服务对象是乘客。服务内容包括清洁 服务、座位指导服务、日常用品及饮料等服务。
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服务对象和服务内容
安全服务的服务对象包括乘客和机组人员。服务内容包括提醒乘客遵守安全规定、 检查飞机设备和引导紧急状况应急措施等。
结束语
1 总结课程内容
通过本课程，我们对民航服务的不同部分和 服务内容有了更加深入的了解，了解了不同 服务的基本流程和程序，为我们更好地享受 航空运输提供了基础。
2 展望民航服务的未来
随着科技的不断发展，民航服务的未来将会 更加智能化和个性化。更加高效快捷的服务 将会得到更多的应用，让人们旅行更加方便 和舒适。

3、_（__该__航__班_）__预__计__今__天_晚__上__9_:_2_5_分_抵__达__。________ 4、__由__于__天__气_原__因__，__本__次_航__班__将__不__能_按__时__抵__达__。___
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5、___航_班__还__没__有__从_昆__明__起__飞__。_________________ 编辑课件
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编辑课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯）
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
4
10. land
v. 降落
编辑课件
Lesson 1 Telephone Call for Information
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
5. _D_u_e__to__th_e____ bad weather conditions, this flight will not
arrive _o_n__s_ch_e_d_u_l_e__.
7
6.
The
flight
has
not
yet