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湖南交通工程学院
备课本 2016--2017学年第1学期
课程名称民航乘务英语会话
教材名称及版本民航乘务英语会话授课班级 15级航空班民航乘务教师姓名龙娟
审核人张晓兰
二〇一六年 9月印制
填写说明
1、此备课本用来书写教案，适用于所有专职教师、兼职教师和兼课教师。
2、所有承担教学任务的教师需书写纸质版教案，如因使用多媒体教学需要和教学任务繁重，可用电子版教案，但格式必须按纸质版格式，且所有教案的书写应与学期授课计划相符合。
3、备课过程中的各个环节和要素可根据实际授课内容进行填写。
如：
授课课题：（教学章、节、标题或项目名称）
教学目标和要求：（教学目标一般说应包含知识教学、能力发展和思想教育三方面内容，教学要求是指识记、理解、简单应用、综合应用等层次）
教学重点和难点：教学重点，是为了达到确定的教学目的而必须着重讲解和分析的内容；教学难点，是就学生的接受情况而言的，学生经过自学还不能理解或理解有困难的地方，即可确定为教学难点。
教学方法：（讨论、启发、演示、辩论、讲练结合、案例教学、情境模拟等）
教学手段：（多媒体教学、录像带、挂图、幻灯片等）
本节参考书目及资料：参考书目和相关资料
授课时间：第周,课时累计：按累计课时
教学过程：（体现教学步骤，包括时间分配和教学内容教学进程）
作业布置：（含思考题、讨论题）
课后反思：（因为课后反思是教案实施效果追记，课前还不能打印，只能课后用笔手写）
4、备课本的审核人为各教研室（项目中心）主任。
民航乘务英语U n i t2教案(总10页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below: 1) 航站楼 2) 有效护照3) 分配位子 4) 问讯处5) 乘机手续台 6) 护照检查处7) 安检处 8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离 11) 外币兑换处12) 地勤人员 13) 称行李14) 超重行李 15) 候机室16) 头等舱/商务舱/经济舱 17) 行李箱18) 登机 19) 当班地勤人员20) 国内航线 21) 排队22) 插队 25) 告诉某人做某事26) 监视屏幕 27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ① _______2 Weigh luggage ② _______③ _______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal _______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim① ______Arrival ② ______2 Immigration and customs ③ ______④ ______⑤ ______3 ______________.Ⅱ General Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class’s responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降,domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输） short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 假设某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class’s responsibilities, etc.〔了解航空工作人员的分类及每类人员的工作职责；〕2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的, evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行方案, flight service director主任乘务长, food and beverage supplies餐饮供给, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途〔旅行/ 运输〕short haul短途〔旅行/ 运输〕,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system播送系统, pull up收起,put… full on把…全部加上, safety demonstration平安演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity oranother, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘效劳人员，还是维修人员，都统称为航空工作人员。
Part One : Self-introductionGood morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.Ok. who is monitor And who is in charge of this courseWell, during the 10-minute break, I will ask you for the name list and the ways of contact.By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.……Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.What do you think of this bookWhat is your expectation of this courseDo you have any suggestions for this course or for meIn this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.……Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.Do you have any New Term Resolutions(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)1.sleep and get up regularly everyday2.learn to cook3. read more good books4.find a dream job5.get the scholarship6.travel sp./ have a trip once a year民航乘务英语会话Lecture 1 IntroductionI 接待客人的四种基本英语会话句型May I ~ (我可以~ 吗)Could you ~ (我可以~ 吗)Would you ~ (您愿意 ~ 吗)Shall I ~ (我可以 ~ 吗)1.自己想做某事时，用 May I ~May I have your name, please 请问贵姓May I have your check-out time, please 请问您什么时候要结账退房May I see your passport, please 请让我看看您的护照，好吗May I know your nationality, please 请问您的国籍2.有求于客人时，用Could you ~Could you fill out the form, please请填写这张表格好吗Could you write that down, please 请写下来好吗Could you draft the telegram, please 请拟好电报的草稿好吗Could you hold the line, please 请不要挂断电话好吗3.询问客人的喜好或意愿时，用Would you ~Would you like + N.Would you like + to do sth.Would you mind + doing sth.Eg: Would you like tea or coffee 你要茶还是咖啡Would you like to take a taxi 您要不要搭计程车Would you mind filling out this form您介意填这张表吗疑问词 + would you like to do sth.疑问词 + would you do sth.（用于询问客人的希望）Eg: When would you like to have dinner您想何时用餐Where would you like to have dinner您想在哪里用餐Who would you like to contact 您想和谁联络Why would you like to visit Wuhan 您为什么想游览武汉Which kind of room would you prefer 您喜欢哪一种房间How would you like to settle your bill 您想用什么方式付账How long would you like to stay 您要停留多久4.提供建议或者服务给客人的时候，用Shall I ~ / Would you like me to do ~ Shall I make the resercation for you要我替您订房间吗Shall I open/ draw the curtains要我把窗帘打开/拉上吗Shall I draw you a map要我画张地图给您吗II 打招呼Good morning, ~ . （早上好）Good afternoon, ~ . （下午好，12时以后）Good evening, ~ . （下午6时以后）Eg: Good afternoon, sir. Welcome to Yangtze Hotel.Good evening, madam. May I help youGood morning, sir. Are you checking out先生，早安，您要结账吗在电话的对答中，可以在后面直接加上公司名或部门名称，如：Good morning, sir. This is Air China Booking Office. May I help youIII 回答1.肯定的回答在与客人对话的过程中，有时候必须随声附和表示认同：I see, sir.有时候必须确认客人所说的话：Certainly, sir.2.要拒绝客人所求时，在没有办法符合客人的要求，而想加以拒绝的时候，不可以直接说 No, 而应该用以下的说法，并在其后加上理由说明。
民航服务英语flight attendants乘务员flight number航班号boarding time登记时间departure time起飞时间over-head compartment头顶上方的行李架cabin客舱air bridge廊桥bassinet婴儿床window seat靠窗的座位middle seat中间的座位aisle seat靠过道的座位navigation system导航系统electronic devices电子设备tray table小桌板Welcome aboard。
欢迎登记May I see your boarding passes？我能看一下您的登机牌吗?The seat number indicated on the edge of each overhead compartment。
座位号码写在每个头顶行李舱的边部。
Let me show you to your seats。
我领您去你们的座位。
May I help withy our bags？您需要我帮助您拿行李吗？OK。
This way，please。
好的，这边请。
Sorry to keep you waiting。
抱歉让您久等了。
Let me help you put the bags into the overhead compartment。
让我帮您把行李放到头顶上方的行李舱里吧。
You can put your small bag under the seat in front of you。
你可以把你的包放到你前面座椅的下面。
If you need any help ，please press this button，then we’ll come over very soon。
如果您需要任何帮助，请按这个按钮，我们会马上过来。
If you feel coldyou can adjust the air flow by turning this knob to the right or you can ask for bla nkets。
