厦门酒店英语培训酒店简明英语全集

酒店基础英文培训教材Basic EnglishPart One: Basic Hotel Service English Addressing:（称谓）1 Mr. / Mrs. /Ms. / Miss Gen tleme n, ladies,某某先生/夫人，夫人或小姐，小姐先生们，夫人们Greeting:（问好）2. Good morning/afternoon /eve ning, sir/madam早上好/下午好/晚上好，先生/小姐3. How are you today, sir? （Fine, tha nk you, and you?）你好吗，先生？好，谢谢你，你呢？Welcoming:（欢迎）6. Welcome to the Zhon ggeche ng Hotel/ our restaura nt.欢迎到中阁城大酒店/我们餐厅/8. We re glad to see you again.我们很高兴又看到您Asking/inquiring:（询问/征询）9. May I have your （first）name/ room number, please? 我可以知道您的名字/房号吗？10. Your ini tials, please?请您告诉我你姓名的首写字母，好吗？12. May I take your order now?现在可以点菜了吗？14. May I have your sig nature, sir? Here please.我可以有您的签名吗，先生？这儿请。

/15. May I know who I m talking with?我可以知道打电话来的是谁吗？16. May I ask who is next?我可以问谁是下一个吗？17. May I be of service, madam?我可以为您效劳吗，小姐？18. May I recomme nd our _ , sir?我可以推荐我们的……吗，先生？19. May I help you with ___ , madam?我可以帮助您做……吗，小姐？20. Would you like me to book a ____ or you?您想要我为您订一个……吗？21. Would you like to sit by the wi ndow?你想坐在窗边吗？22. Would you like to have a cup of tea?您想要喝一杯茶吗？23. Is there anything else I can do for you, madam?还有别的什么事情要我为您的，夫人？Expressing good wishes：祝愿/ 祝福）25. Have a pleasa nt stay at the Zhon ggeche ng, sir.祝愿您在中阁城过得愉快。

英语培训一、基本礼貌接待英语1、称呼语：先生sir 夫人(女士)madam / ma’am 小姐miss女士们先生们Ladies and gentlemen2、欢迎光临我们酒店！Welcome to our hotel.3、祝您在我们酒店过得愉快。

Please enjoy your stay in our hotel.Have a nice stay。

/ Enjoy your stay with us.4、愿您如同在家一样舒适.Wish you feel at home.5、早上好/下午好/晚上好.Good morning。

/ Good afternoon。

/ Good evening。

6、很高兴（再次）见到您。

Glad to meet you (again）。

/ Nice to see you （again).It’s good to see you （again)7、您来这儿我们很高兴.Glad to have you here.8、祝您玩得愉快。

Please have a good time。

/ Please enjoy yourself。

9、祝您生日快乐.Happy birthday to you!10、圣诞节快乐！Merry Christmas！11、新年快乐！Happy New Year!12、新春快乐！Happy Spring Festival!13、祝贺！Congratulations!14、致以良好的祝愿！Best wishes / regards to you。

15、请这边走。

This way，please.16、您先请。

After you, please。

/ Please you first。

17、请便。

/用吧。

Go a head，please。

18、请跟我来。

Follow me，please. / Come with me，please.19、您慢走。

/请留心走。

Please watch your step.20、请在这儿休息。

酒店英文培训课件内容范文Slide 1:Welcome to our Hotel English Training Session!Slide 2:Introduction to Hotel English- The importance of Hotel English- Key skills and vocabulary for hotel staff- The objectives of this training sessionSlide 3:Greeting and Welcoming Guests- Standard greetings for different times of the day- Common phrases for welcoming guests- Examples of polite and friendly interactions with guests Slide 4:Check-In Process- Asking for identification and reservation details- Explaining hotel amenities and services- Providing assistance with luggage and room access Slide 5:Handling Guest Requests- Understanding guest needs and preferences- Active listening and effective communication- Offering appropriate solutions and alternativesSlide 6:Room Service and Housekeeping- Taking orders and delivering food to rooms- Housekeeping procedures and standards- Dealing with guest complaints related to cleanliness Slide 7:Problem-solving and Complaint Handling- Understanding guest complaints and concerns- Remaining calm and empathetic- Resolving issues promptly and professionallySlide 8:Check-Out Process- Arranging payment and issuing invoices- Collecting feedback from guests- Expressing gratitude and inviting guests to return Slide 9:Telephone Etiquette- Proper phone greetings and introductions- Transferring calls and taking messages- Engaging in effective telephonic conversations Slide 10:Front Desk Operations- Managing reservations and cancellations- Assisting with travel arrangements and transportation - Handling special requests and VIP guestsSlide 11:Language Tools and Vocabulary- Common phrases and expressions used in the hotel industry- Developing language skills for effective communication- Useful resources for ongoing learning and improvementSlide 12:Conclusion- Recap of key points covered in the training session- Importance of continuous development and practice- Thank you for participating in this training session!Note: The above are just suggestions for the content of a hotel English training presentation. You may modify and adjust the content to better suit your specific needs and requirements.Slide 13: Cross-cultural Communication- Understanding cultural differences and preferences- Adapting language and behavior to different cultures- Respecting and appreciating diversity in the hospitality industry Slide 14:Emergency Situations- Handling emergencies and crisis situations- Communicating calmly and clearly during emergencies- Knowing emergency procedures and protocolsSlide 15:Upselling and Promoting Hotel Services- Identifying opportunities for upselling- Recommending additional services and amenities- Providing persuasive and informative sales pitchesSlide 16:Guest Feedback and Online Reviews- Importance of guest feedback for improvement- Responding to guest reviews professionally- Monitoring online reputation and public perceptionSlide 17:Teamwork and Collaboration- Working cooperatively with fellow staff members- Effective communication within a team- Resolving conflicts and promoting a positive work environment Slide 18:Cultural Etiquette and Sensitivity- Understanding cultural norms and etiquette- Respecting and valuing diversity- Avoiding cultural misunderstandings and stereotypesSlide 19:Continuing Professional Development- Importance of ongoing training and development- Resources for further education and learning- Encouraging a culture of continuous improvementSlide 20:Conclusion- Recap of key points covered in the training session- Acknowledging the importance of Hotel English skills- Thank you for your participation and dedication to improving your language skills in the hospitality industry.。

northwestpresidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room 残疾人用房cashier 收银员receptionist 接待员operator (总机)话务员telephone switchboard电话总机extension 分机bellman 行李员bowling 保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office 前台lobby 大堂bell 门铃hall closet/wardro 衣橱，壁橱peep hole 窥视孔please make up room 请打扫房间make up 整理hanger 衣架spare pillow 备用枕头breakfast menu 早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag 洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip 冰夹glass 玻璃杯refrigerator 电冰箱mineral water 矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend 缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar 商务酒吧trade mark/shop 商场business center 商务中心reservation center 预定中心morning call 叫醒服务meal voucher 就餐券laundry 水洗floor 楼层laundry 洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee 背椅furniture 家具express service 快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion 靠垫chaise 躺椅couch 双人沙发chain lock 防盗扣do not disturb 请勿打搅coaster杯垫plug 插头socket 插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone 电话机south east南东北西computer line 电脑线bed table 床头柜face towel 面巾tips 小费chair 椅子alarm clock 闹钟hair dryer 吹风机emery board 指甲锉service directory 服务指南yellow page 黄页bath tub 浴缸sanitary bag 女宾袋ashtray 烟灰缸night light 夜灯shower head 淋浴头shower cap 浴帽matches 火柴trash can 垃圾桶closet 马桶elevator lift 电梯envelope 信封bed pad 床垫tap 水龙头fruitplate 果盘writing paper 信纸bed sheet 床单wash basin 面盆fruit knife (fork)水果刀(叉) fax paper 传真纸bed skirting 床裙towel rack 毛巾架ice cubes 冰块post card 明信片pillow case 枕头套marble table 大理石台面room card 房卡sewing kit 针线包smokedetector 烟感器hanger 衣架、挂钩passport 护照map 地图carpet/rug vacuum cleaner wall telephone 面包机deposit 押金ballpoint pen 圆珠笔吸尘器bidet 净身器charge 收费pencil 铅笔wall lamp 壁灯flower vase 花瓶price 价格window 窗户ceiling lamp 吊灯tissue paper dispenser Poker 扑克curtain 窗帘ground lamp 落地灯面巾纸盒night-club 夜总会slipper 拖鞋bathroom 浴室shower curtain 浴帘massage 按摩、桑拿shoe shine clothe 擦鞋布fluorescent lamp 日光灯tissue/toilet paper 卫生纸boiling water 开水memo/note pad 便签serving tray 托盘bath gel 沐浴液newspaper 报纸bed 床scale 体称razor shaver 剃须刀corridor 走道shampoo 洗发液hand towel 小方巾comb 梳子trolley 手推车quilt 被子wash room 洗手间tooth brush 牙刷Monday 周一pillow 枕头shower 淋浴tooth past 牙膏Tuesday 周二shoe basket 鞋篮bath towel 澡巾soap 肥皂Wednesday 周三toilet 洗手间ground towel 地巾cotton swab 棉签Thursday 周四Friday 周五Maintain 维修drink 饮料icebox/refrigeratory 冰箱Saturday 周六Safety 保险柜food 食品electric torch 手电筒Sunday 周日Cigarette 香烟bedsheet 床单bed 床January 一月Nailhole 指甲剪quilt cover 被套dish 盘子February 二月Forfex 剪刀bath robe 浴衣scoop 勺子March 三月Socket 插座towel 毛巾boud 碗April 四月Blower 吹风机pillowcase 枕套knife 小刀May 五月Charger 充电器curtain 窗帘fixing 调料June 六月Keep secrecy 保密ashtray 烟灰缸sugar 糖July 七月Remote control 遥控器glass 杯子salt 盐August 八月Massage 按摩tea-cap 盖杯shoeshine 鞋油September 九月Entertainment 娱乐tea-box 茶叶盒toecap 鞋刷October 十月elevator 电梯clothes-rack 衣架insect 虫November 十一月tea 茶叶the senice clamps 服务夹glue water 胶水December 十二月water bottle 水壶noise 菜谱calculator 计算器Fine 晴for free 免费close stool 马桶rule 尺子Overcast 阴safe-conduct 安全通道broken electricity 断电stapler 订书机Snow 雪reticle 网线window 窗户inkpad 印泥Rain 雨iron 熨斗make water 漏水mouse 鼠标Cloudy 多云ironing board 熨衣板lock 锁do not disturb 勿扰FO 前台map 地图chair 椅子make up room 打扫房间Cashier 收银hot water 热水light 灯extra bed 加床Guest 客人fruit 水果bathtub 浴缸no need service 不需要服务Telephoto 电话shoeshine 擦皮鞋ice 冰lost and found 遗留物品plug 插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 固然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning 早上好good afternoon 下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry 别耽心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck 好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！ (初次见面，回答同样用该句)welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’ s mypleasure 不用谢！thank you very much 非常感谢I’m sorry 很抱歉Excuse me 打搅一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed 加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list 房价表general manager 总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office 总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade 商场financial department 财务部security department 安全部purchasing department 采购部engineering department 工程部G: guest 客人R: room attendant 楼层服务员1. showing the guests to the room 为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2. Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!3. Laundry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it ’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good. G: Air conditioner is not cool/heat enough.R: Here you are. R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are G: Oh, How nice! Your hotel’s laundry service is excellent. up to cheek if for you.R: Thank you !That’s just what we should do. Dialogue three4. Repairing G: There is no water in the shower head. Can you call someone to fix it for me.Dialogue R: We’ll call the engineer immediately. I’m sorry for any inconvenience.G: Excuse me! 5. Room serviceR: Yes? G: What would like to take our lunch in our room. Could you bring it here?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on. R: Yes .Of course. Our hotel provides very good room service, sir.R: Well, There is a switch on the beddable, Did you turn on it? G: Very nice. When should me order our lunch?G: Yes, I’ve done is.R: At any time you want. You may dial “2619”to call the room service section directly to order R :I’m sorry. May I have a look at it? breakfast, lunch or dinner.(Trying to fix it, but in rain) G: By the way. What should we do with the plates when we finish eating?R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. R: You can call me to clean it up, or just leave them outside you room.(She leaves the room. Five minutes later. There is a knock on the door). G: Oh, I see. Thank you.R: Housekeeping, May I come in? 6. Miscellaneous servicesG: Yes. Dialogue oneR: Good evening! We are going to check your TV set. R: Good morning. Dear Madam!(Electncian finishes the repairing) G: Good morning. Will you de me a favor?R :Dear sir, everything is OK now, Is there anything dse I can do for you? R: Sure.G: No, Thanks very much! G: I’d like to have some glasses?R: It’s my pleasure .And with you have a sweet evening! R: How many would you like?Dialogue two G: Three.R: Good evening! What’s the matter sir? R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部份：1.开门G: I ’m the guest from 1817.And I left key in the room/My key isn ’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I ’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I ’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或者：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At1 ．(先生)普通对熟悉的男士的尊称，后面加之姓氏，例如：Mr zhang 张先生。

酒店英语培训讲义Hotel English( Veegle Hotel·Hangzhou)第一讲日常用语Part One Daily Expressions基本用语与对话Basic sentences & Conversation 词汇Useful words●早上（下午/晚上）好，怀特先生。

Good morning (afternoon/ evening), Mr. White.●您好。

How are you?How do you do?●再见。

Good-bye.●明天见。

See you tomorrow.●谢谢您的光临。

Thank you for your coming.●非常感谢。

Thank you very much.●欢迎来酒店。

Welcome to Veegle hotel.●我可以帮您什么吗？May I help you?What shall I do for you?Is there anything I can do for you?●这个给您。

Here you are.●很高兴能为您服务。

It’s my pleasure to be at your service.My pleasure to serve you.●请稍等。

Please wait for a moment.Just a minute, please. Hotel 酒店，宾馆General manager总经理Deputy general manager副总经理Director 总监Manager 经理Supervisor 主管Captain 领班Assistant Manager大堂副理Front office 前厅部Housekeeping 客房部/管家部Engineering Department工程部Finance Department财务部Security DepartmentSafety Department安全部Sales & Marketing市场营销部Food & Beverage餐饮部●对不起，让您久等了。

珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店基础英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店基础英语礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。

Nice to meet you. 很高兴见到你。

Welcome to our hotel. 欢迎光临我们酒店。

Have a good time. 祝您在酒店过的愉快。

●用语 Telephone sentencesWait a moment, please. 对不起,请稍等。

Sorry, he is no in at the moment. 对不起,他暂时不在。

I beg your pardon? 对不起〔我没听清楚〕。

Could you speak a little slower, please？请您稍微讲慢一点。

●答用语 Thanks and answerThank you. 。

It’s very kind of you. ,您真客气。

You are welcome. 不用。

It is my pleasure. 非常乐意为您服务。

I am at your service. 随时为您服务。

That is all right. 没关系。

●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起,请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。

酒店基础英语培训目标：☆读写出酒店各部门的英语单词;☆会听与说十句最简单的酒店基础英语句子。

第一节酒店基础英语４5句■礼貌用语Courｔesy ＥnglishGooｄmｏrnｉｎg/ａfｔｅｒnoon/ｅｖeniｎｇ, Sｉr／Ｍadａm早上好/下午好/晚上好Nicｅto mｅｅt yoｕ很高兴见到您Welcomｅto our hotel 祝您在酒店过得愉快■电话用语Telepｈone senｔeｎceｓWａiｔa momｅnt ,pleａse 对不起,请稍等Sorｒy , he ｉs no iｎａt the mｏment 对不起，他暂时不在I ｂｅg youｒpaｒdon?对不起,（我听不太清楚）Cｏuｌd you speａｋa little slowｅr，ｐleasｅ? 请稍微讲慢一点■答谢用语Thａnks and ａnswerＴhank you 谢谢It is very kind ofｙｏｕ谢谢，您真客气Youａｒｅwelcｏme 不用谢It iｓｍy plｅasure 非常高兴为您服务I aｍat yｏurｓervice 我随时愿为您服务Thaｔis all riｇhｔ没关系■征询语ConsｕｌtCan I help yｏu? 我能帮您什么忙吗？Whａt is your suggｅstion? 您有什么意见或建议吗？Ｅxcusｅｍe, may I have yｏur name？对不起，请问尊姓贵名？■指路Askinｇanｄgiviｎg ｄｉrectionｓThｉｓwａy,please 这边请Gｏaheaｄ，aｎｄtuｒn to the left/righｔ. 往前面走,然后往左/右拐It is on the secｏｎd floor 在二楼It is next ｔｏ它紧靠着It iｓｏppoｓｉte thｅ它在对面Ｉwiｌlｔakｅyｏｕthｅrｅ我带您去Gｏupｓtａirs to the thirｄfｌoｏr 往楼上走到三楼Where iｓthe ｔoｉlｅt? 请问洗手间在哪？Youｆｉrsｔ,pｌease 您先，请■提醒用语ｒecalｌing wｏrdsWatch you stｅp请走好。