– What should they do better to improve job performance or service to the public?
Assessment Methods
Informal
– observation – pre-class surveys – group discussions
Skills Required to be a TrainSeubrject matter expertise
Design
– instructional design – apply learning principles
Material production
– graphics, layout, media creation – computer experinication &
bridges—relate old theatrical skills
to new
Flexibility
Organizational skills
Desire to learn
Patience
Cool head & warm heart
Formal
– interviews – task analysis – focus groups – surveys
NCheoeosde sa sAubsgsroeuspsimf uneanblte tToispursvey all Contact those most relevant to the
– SKA = Skills, Knowledge & Attitude
– Gap = what they know minus what they need to know