〉 The letter of lodging a complaint should include: 〉 Opening: State directly the problem including the concrete description. 〉 Body: Explain your understanding of the problem and suggest a way to
Shanghai. We are much obliged to you for the prompt execution of this order. Everything appears to be
correct and in good condition expect in case No.1-29. Unfortunately when we opened this case we found that it contained completely different articles,
Unit20 Complaints and Claims
〉 Introduction
〉 In international business, claims do not happen in every transaction but often occur. When one party breaks the contract and causes losses to the other party directly or indirectly, the party suffering the losses may ask for compensation for the losses. Sometimes when the loss is not serious, the party suffering the loss may writes a complaint to call the other party's attention to avoiding this matter happening again instead of a claim. Claims are usually raised by buyer for great loss, for example, loss caused by non-delivery or delay of delivery, short weight or shortage of quantity, inferior quality and improper packing, breach of contract. However, sellers may raise claims against buyer for non-establishment of L/C or breach of contract and so on.