大学优品PPT《酒店英语阅读》汇编版

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大学优品PPT精选版《酒店英语课程》Chapter 1-29_22

1. 您要剪短些还是修整齐？ 2. 请使用毛巾遮住眼睛，我要给您冲洗一下。 3. 我会给您进行面部及颈部按摩，促进循环，缓解压力。 4. 我需要在右边稍修理一下,显得更自然些。 5. 你的头发是干洗还是水洗？ 6. 我们提供护肤和化妆服务。 7. 都弄好了，看起来怎样？ 8. 先生，您不必等很久，下一个就是您。
Practical Training
V. Put the following sentences into English orally. (Answers)
1. Do you want it short or just trimmed ? 2. Would you just hold this towel over your eyes while I give you a rinse? 3. I’ll massage you face and neck with cream to improve the circulation and relieve the tension. 4. I ’d like to trim on the right, I t may look much more natural. 5. Do you want a shampoo or dry – clean your hair ? 6. We offer skin care and makeup services. 7. Now it’s done, How does it look ? 8. You won’t have too wait long, sir ,You ’re the next.
Suggesting: Your hair is dry , sir, Perhaps you’d better like some pomade on it .

大学优品PPT精选版《酒店英语课程》Chapter 1-29_8

( C = Convention Manager M = Mrs. Martha ) C: Mrs. Martha, you see, it’s already 6:40 p.m., but the current meeting doesn’t
seem to come to close. M: The speaker used to adhere to schedules. Perhaps she has important point to
2. Our convention center also serves as an exhibition hall. 3. Additional rooms can be reserved. 4. You can also hire our night-bar for private use.
酒店会议服务流程
酒店会议服务流程
Tips
会中
1. 会议接待：专人负责机场，车站的礼仪、接站、公关等服务。提前在酒店、会室摆放好欢迎调幅、欢迎牌、签到台、指示牌等。
2. 会前准备：准备好会议所需要的会议资料，会议用品，会议演讲稿等会议相关物品。 3. 会议场所：专人到会议室检查会议室条幅、灯光、音响、茶饮等。 4. 会议住宿：房间楼层及房间号确认，询问是否有特殊要求。 5. 会议餐饮：用餐时间、用餐标准及特殊客人（回民）的确认。 6. 会议旅游：旅游线路行程、用车、导游是否增加景点等确认。 7. 会议娱乐：娱乐消费形式、消费标准、娱乐地点的确认。 8. 会议服务：会议代表合影留念、为代表提供文秘服务及相关服务。
__5__J_u_ly__2_0_0_9______ Mrs. Shirly Zhang Social secretary 20 United Center Saint. Catherine

大学优品PPT精选版《酒店英语课程》Chapter 1-29_5

Practical Training
II. Make dialogue accorቤተ መጻሕፍቲ ባይዱing to the situations (examples)
Situation 1: The lamp in Mr. Nobel’s room was broken. And no one solved the problems for him. He is very angry. Receptionist called Mr. Nobel to check the Maintenance service. ( R=Receptionist N= Mr. Nobel ) N: Hello. R: Good morning. Is that Mr. Nobel, Room 2049? N: Yes. Who is speaking, please? R: This is Reception, Mr. Nobel. You called us to report that there was
Situation2 : Mr. Simon goes to the restaurant together with his business partners. He has already made the reservation of a window table. But when they come, the receptionist cannot find the name. So the receptionist has to try to find another table for them.. ( R= Receptionist S= Mr. Simon ) R: Good evening, sir. For how many people? S: Six people. R: Have you made a reservation? S: Yes, we have booked a table for six. R: May I have the name, please? S: The name is Smith. R: Yes, sir. Wait a minute, please... I am afraid there is no table reservation

大学优品PPT精选版《酒店英语课程》Chapter 1-29_15

Knowledge Tips
西式早餐：
1. American breakfast 美式早餐，（通常有juice, coffee, sausage, bacon or ham, egg, bread or toast）
2. continental breakfast 欧陆式早餐只有（bun，butter, jam, honey, coffee and tea）(小面包，黄油，果酱，蜂蜜，咖啡，茶)
Practical Training
II. Make dialogue according to the situations
Situation 1: Mr. Smith and his friend are having breakfast in the hotel they stay. Mr. Smith would like bacon, eggs and a glass of orange juice for an American breakfast. And he wants his eggs fried, over-easy. His friend, Mr. Jordon, would like to have a Chinese breakfast for a change, but he has no idea about it. He asks the captain for suggestion. The captain gives him some suggestions.
8. 花卷steamed twisted roll 9.烙饼thin pancake
10. 馅饼meat pie
11. 烧饼sesame seed cake
12. 油饼deep-fried dough cake 13. 油条deep twisted dough sticks

《酒店实用英语》课件

Confirming the reservation details with the guest (arrival
03
and department dates, contact information)
Room reservation
• Issuing a confirmation letter or email to the guest
Room reservation
"Yes, we have a room available. Would you prefer a
double or two bed?"
"A double bed please. What is the check out time on Wednesday?"
"Check out time is noon. Do you require breakfast in the
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"Yes, please. I would like the full English breakfast."
Room service
• "Perfect, we will bring it to your room shortly. Do you need anything else?"
Room service
Apologies
If something goes wrong, express your Apologies using phrases like "I'm sorry for the inconvenience" or "We Apologize for the delay"

酒店英语PPT课件

Hotel
《酒店英语》 English
1
Unit Ten Booking a Table
2
Booking a Table
I Discovering Language
3
Read and Explore
I. Discovering Language
Read the following, pay Байду номын сангаасttention to the sound-linking:
2.What are the main tasks for the food and beverage department? How the activities can be divided?
3. What is the major activity of the most hotels? Why does it say that the services in food and drink are very important?
preliminary adj. 初步的
sanitation n.卫生
account for 占…比重
proportion n.比例
sales outlets 销售渠道
lounge bars 休闲酒吧
6
Introduction
Even though the sleeping rooms provide the major source of income for a hotel, a quality food and beverage operation is often at the heart of various types of hotels. The food and beverage department is a very important division in a hotel. It is often one of the foremost income earners for the hotel, which can account for two fifth to one half of a hotel’s profit.

《酒店英语培训》PPT课件

•
I am always at your service.
• 8、希望您在这里住得愉快。
•
I hope you will enjoy your stay with us here.
• 9、对不起，给您添麻烦了。
•
I am awfully sorry to have caused you so much inconvenience.
• 24、May I know your name and your room number, please? 我可以知道您的名字和房间号码吗？
• 25、 Here’s your room key. 这是您的房间钥匙。
• 26、I’m sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？
• Excuse me 请原谅/打扰一下 • I am sorry. 对不起 • I am awfully sorry.我真的很抱歉 • It’s my fault.这是我的错
• I apologize for this.
• 我为此感到很抱歉
Directions 指路
• Go upstairs/downstairs. 上楼 • It’s on the 2nd floor. 在二楼 • This way, please. Turn left/right • 这边请，向左/右转 • This way to the elevator. • 这条路通往电梯 • Follow me, please.请跟我来
8.Engineering Department ( ENG) 工程部
9.Security Department ( SEC) 安保部

《酒店英语培训》课件

Basic knowledge of hotel English
Hale Waihona Puke Check out: Check out
Room Service
Dining Area: Restaurant Area
Check in: Check in
Receptionist: Front desk receptionist
Laundry Service
Checking in the guest
This involves completing the registration process, including collection identification documents, confirming the reservation details, and processing any payments
01
02
03
04
05
06
Speaking clearly and politely: Use clear and polite language to communicate with guests, ensuring they understand and feel respected.
Active listening: Actively listen to guests' needs and questions, and provide responses to ensure smooth communication.
Order taking
Guests can order room service if it is available It is important to understand how to take orders, including the type of food and drink requested, the time they would like it delivered, and any specific instructions for the delivery person

酒店实用英语培训课件

Thank you for you staying here. 感谢您的光临
What time is it? 现在几点钟 It’s 10:30 in the morning. 早上十点半 Please keep it. 请保管好 What do you think of our service. 您对我们的
销售部
Sales manager
销售经理
Food and beverage department 餐饮部
Housekeeping department 客房部
Personal and training department 人事培训部
Financial department
财务部
Engineer department
38 Here is your change.
这是找您的零钱
39 Go straight on, please.
请一直往前走
40 Turn left(right) please.
请往左（右）走
客房设施常用词汇
Air conditioner Dressing table Night table TV set Bathtub
牙刷肥皂牙刷润肤乳卫生纸烟灰缸
Laptop Hairdryer Service guide Control panel
开关
手提电脑吹风机服务指南床头灯
Luggage rack Safety box Switch Socket Mini-bar
行李架保险箱开关插座小冰箱
酒店公共英语
Hope you have a good time in our hotel.希望您在我们酒店入住愉快

《酒店英语》课件

提供客房服务和解决问题
学习如何提供满意的客房服务和解决客人遇到的问题，让客人感到宾至如归。
客房清洁
及时清洁客房，更换床单、毛巾等，并保持整洁有序。
解决问题
灵活应对客人的需求和问题，积极解决并提供满意的解决方案。
个性化服务
根据客人需求提供个性化的服务，比如额外的床垫、升级客房等。
酒店设施和设备介绍
1 问候客人
使用友好的语言和表情向客人问候并提供帮助。
2 解答问题
倾听客人问题并提供准确的解答和指导。
3 处理投诉
冷静并专业地处理客人的投诉，解决问题并恢复客人对酒店的满意度。
总结和复习
本课程回顾了酒店英语的重要性，常用词汇与短语，房间预订和办理入住手续，提供客房服务和解决问题，酒店设施和设备介绍，与客人交流等内容。请务必复习并运用所学知识提升您的酒店英语能力。
常用酒店英语词汇与短语
学习一些常用的酒店英语词汇和短语，可以帮助您在工作中更流畅地与客人进行沟通。
Reception Desk
前台接待处，是客人办理入住和退房手续的地方。
Housekeeping
客房服务部，负责清洁客房和提供客房服务。
Room Service
客房服务，提供在客房内就餐和其他服务。
Concierge
《酒店英语》PPT课件
欢迎来到《酒店英语》PPT课件！通过本课程，您将学习到酒店英语的重要性，常用词汇与短语，预定房间和办理入住手续，提供客房服务和解决问题，酒店设施和设备介绍，与客人交流等场景，并进行总结和复习。
酒店英语的重要性
学习酒店英语能够帮助您与全球来宾更好地沟通和交流，提升工作效率，增强职业竞争力。
跨文化交流

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e.g. At the factory outlet you'll find discounted items at up to 75% off regular prices.
2. If someone has an outlet for their feelings or ideas, they have a means of expressing and releasing them. (感情的) 发泄途径; (思想的) 表达途径
Slide 8 of 15
▪ nothing more than
不过是
e.g. He adds that his work is nothing more than another form of community service.
▪ flood v.
If you say that people or things flood into a place, you are emphasizing that they arrive there in large numbers.涌入
service hotel? ▪ Can you tell some examples of unique hotels? ▪ What are the characteristics of hotel industry? ▪ What does the hospitality industry maily
emcompass? ▪ What are the advantages and disadvantages of
working in a hotel industry?
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 11 of 15
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 5 of 15
Reading and Finding Phrase Translation
▪ Text A ▪ 客房 ▪ 狭义上讲 ▪ 全服务酒店 ▪ 有限服务酒店 ▪ 休闲旅客 ▪ 全套房酒店 ▪ 延时居住酒店 ▪ 不过是
▪ Text B ▪ 围绕 ▪ 基本必需品 ▪ 涨落起伏 ▪ 唯一能够确定
的是
▪ Text C ▪ 加入 ▪ 参与到 ▪ 广泛的 ▪ 促销活动 ▪ 在强压之下 ▪ 与……相比
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 6 of 15
Exploring Hotel Knowledge
▪Burj AlArab Hotel
7星由来 56 复式客房总统套房专车接送停机坪
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 12 of 15
Pictures
Slide 3 of 15
Background Information
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past , consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control.
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 2 of 15
Pre-reading Questions
▪ How would you define a hotel?
▪ What do you think of the characteristics of hotel industry?
▪ Do you want to go into the hotel industry? Give your reasons. Which position do you like best? Why?
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 16 of 15
Scope
▪ Pre-reading Questions ▪ Background Information ▪ Reading and Finding Phrase Translation ▪ Useful Words and Expressions ▪ Global Reading Questions ▪ Exploring Hotel Knowledge ▪ Video Watching
e.g. Large numbers of immigrants flooded into the area.
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 9 of 15
▪dine v.
have dinner 吃饭 dine in dine out dine together e.g. He dines alone most nights
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 17 of 15
Pre-reading Questions
▪ How do you classify the hotels?
▪ What do you think of the characteristics of the resort hotels?
e.g. She cites a favourite poem by George Herbert. cite an example 举例
e.g. You'd better cite an example to prove your opinion.
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 14 of 15
Thank you!
Hotel English Reading & Knowledge Unit 1 Hotel and CareersLeabharlann Slide 15 of 15
Hotel English
Reading & Knowledge
Unit 2 Hotel Classification
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 10 of 15
Global Reading Questions
▪ What is a hotel in its narrowest sense? ▪ What services can a hotel offer today? ▪ How to distinguish full-service hotel from limited-
Useful Words and Expressions
▪ outlet n.
1. a shop or organization which sells the goods made by a particular manufacturer or at a discount price, often direct from the manufacturer. 专卖店; 直销店
不同规模的酒店自身定位不同、目标市场不同，硬件设施及软件服务都存在差异化，因此消费者的入住体验可能会大相径庭。所以，具体了解消费者对不同类型酒店的入住体验差异，酒店经营者才能更精准地改善酒店硬件和服务，以最大化契合消费者需求。
1、豪华型消费者更愿意分享自己的入住体验； 2、餐饮和服务更多地被中高档酒店消费者所关注，对其满意度也很高；
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
Slide 4 of 15
Additional common features found in hotel rooms are a
telephone, an alarm clock, a television, a safe, a mini-bar with
provide additional guest facilities such as a swimming pool,
fitness center, business center, childcare, conference facilities and
social function services.
snack foods and drinks, and facilities for making tea and coffee.
Luxury features include bathrobes and slippers, a pillow menu,