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酒店前厅英语口语1I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。
2.What's the price difference?两种房间的'价格有什么不同?3.A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4.I think I'll take the one with a front view then.我想我还是要阳面的吧。
5.How long will you be sta.ing?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。
7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with bath from theafter-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。
12. What services e with that?这个价格包括哪些效劳工程呢?13.That sounds not bad at all. I'll take it.听起来还不错。
酒店常用英语口语目录一、酒店英语口语交际之前厅部 (1)二、酒店英语口语交际之客房部 (2)三、酒店英语口语交际之餐厅部 (5)四、酒店英语口语交际之卫生部 (6)五、酒店英语口语交际之娱乐部 (8)一、酒店英语口语交际之前厅部想象一下当你走进一家国际性酒店时，迎面来的是面带微笑的迎宾员工，这时你可以听到他们亲切的说：Welcome to our hotel !（欢迎光临本酒店！），这时你会不会感觉到进入酒店就像回到家一样的温馨。
走进酒店前厅，你一定最先看到前台工作人员的目光投向你，下面由我来教你如何进行一些如何入住酒店的简单对话吧。
(“W”表示：waiter服务员; “C”表示：customer 顾客)W:Good morning/Good afternoon/Good evening,May I help you ?(早上好/中午好/晚上好，请问有什么可以帮您的吗?)C :Well, I’d like to check in, please.（我想要入住酒店）W: All right. Do you have a reservation with us, sir?(先生，你在我们店里有预订吗？)C: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？（不好意思，我之前没有预订。
我想知道你们这里哪种是我想要的标准间？）W: Wait a moment, please. We have triple room, standard double room, and standard single room. What kind of room do you need?（请稍等。
我们这里有大床房，标准两人间，和标准一人间，你想要哪种房间呢？）C：OK，I know now.I’d like to check in a standard double room.What’s the price for standard double room？(好的，我知道了，我想要住双人间，它的的价格是多少呢？)W：Oh，sir.The price for standard double room is 288 Yuan.All right. How many days are you planning to stay?(哦，先生。
酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。
小编精心收集了酒店前厅英语口语对话，供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。
欢迎来到云山饭店。
先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的，我想登记入住。
R:Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生，有向我们预订吗?G:Yes,for tonight.是的，今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。
我查一下我们的预定记录。
让您久等了。
先生，你预定的是一个单人间，住3晚。
请您填写登记表，好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩，我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
前厅服务英语常用口语Page 1Welcome to our hotel. 欢迎光临。
Can I help you?我能帮你忙吗？What kind of room would you like, sir?先生，您要什么样的房间？Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。
Enjoy your stay with us.希望您在我们这里住的愉快。
May I know your name and your room number, please?我可以知道您的名字和房间号码吗？Excuse me ,sir, could you spell your name?请问您的名字如何拼写？Here’s your room key.这是你的房间钥匙。
I’m sorry to keep you waiting, sir. What can I do for you?先生，对不起，让您久等了。
我能为您做点什么吗？Please wait your turn.请排队等候。
May I known your name, please?请问贵姓大名。
（不认识客人时用）I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起，先生。
我们已经客满，没有空房间。
Don’t mention it. My pleasure.请不要客气，我乐意效劳。
Have a good rest, sir.先生，请好好休息。
Good morning, sir. Can I be of service to you? 早安，先生。
我可否为你效劳？A moment, please. I will be with you as soon as possible.请稍等片刻。
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
Dialogue AIndividual clients check in(散客入住）G=客人R：=接待员R：Good afternoon。
Madam.Welcome to Grand Park Kunming 。
May I help you?下午好，欢迎光临昆明君乐酒店,请问有什么可以帮到您？G：Yes, I’d like to check—in .please。
我要登记住宿。
R:Certainly, Madam。
May I have you name，please?好的，小姐。
能告诉我您的姓名吗？G:I’m Christine.Nolan我叫克莉丝汀•诺兰R:Do you have a reservation，Ms。
Nolan？诺兰小姐，请问您预定了房间吗？G：Yes, form today。
是的，预定了.从今晚开始。
R：OK，Ms 。
Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：(双手接客人证件）R：(扫描客人证件后双手归还客人）R：Just a moment，please. I’ll check our reservation record。
（After a while）Thank you for waiting。
Ms. Nolan。
Your reservation is for a business single room for one night，the room rate is ￥800 that including two breakfasts。
Is that all right?请稍等,我查一下预定记录。
（过了一会)让你久等了，诺兰小姐,您预定了一个晚上的商务单间,房价￥800（房价用手指给客人不要说出报价），含两份早餐是吗?G：Yes。
是的R：Print out the registration form？打印住宿登记表。
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist（R): Good afternoon。
What can I do for you?下午好,我能帮您什么吗？Client (C）: Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司,我想订一间套房，有吗？R：Certainly, can you give me your name please，sir？有的，先生，可以告诉我您的名字吗？C: West，W—E-S—T.R: Thank you, Mr。
West. But by the way, how long will you stay here? 谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R：I'm glad you will be staying at our hotel for a long time。
很高兴你将会在我们酒店长住.C: How much is the suite, please？请问套房多少钱呢?R：Your suite is 320 yuan （RMB）per day。
您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R：Three hundred and twenty yuan a day，service included。
320元一天，包含服务费.C: Meals included？餐费有包含在内吗?R: Meals are extra，not included.餐费是另外算的,不包含在内。
Dialogue A
Individual clients check in(散客入住)
G=客人R:=接待员
R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?
下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？
G：Yes, I’d like to check-in .please.
我要登记住宿。
R：Certainly, Madam. May I have you name, please?
好的，小姐。
能告诉我您的姓名吗？
G：I’m Christine.Nolan
我叫克莉丝汀•诺兰
R：Do you have a reservation, Ms. Nolan?
诺兰小姐，请问您预定了房间吗？
G：Yes, form today.
是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.
好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）
R：（扫描客人证件后双手归还客人）
R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?
请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？
G：Yes.
是的
R：Print out the registration form?
打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）
R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash?
您住一天，押金是￥1500，请问您是刷卡还是付现金呢？
G：By Credit Card.
刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?
好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）
G：Yes.
有密码
R：OK, please input the password. 好的，请您输一下密码。
R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
这是给你刷的￥1500的预授权，请您在POS单上签字确认.
R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）
R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.
早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。
G：OK.
好的。
R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.
您的房间号码是1018，这是您的房卡。
行李生将为您提行李并为您带路。
G：OK.
好的。
Dialogue B
Complaint(处理投诉)
C=Front Office Clerk 前台服务员G=Guest 客人
C：Good evening, Front Office. Can I help you?
晚上好，这里是前台。
有什么可以为您效劳？
G：This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. .
我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。
C：May I know what’s the matter?
请问有什么问题吗？
G：The room is too noisy and my husband was woken up several times by the noise the baggage！
I didn’t expect such things would happen in your hotel.
房间非常的！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait
a moment.(after a while)。
We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文森小姐。
我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。
G：That fine. Thank you.
好吧，谢谢您。
C：You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key.
My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.
不客气，史蒂文森太太。
这是为您新更换的房间1728的房卡。
我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。
Dialogue C
Check out
R：Good morning, sir .can I help you?
早上好先生，有什么可以帮到您？
G：Morning .l would like to check out.
早上好，我想办理退房。
R：Certainly. Can I have your name and room number?
好的！您可以告诉我您的名字和房间号码吗？
G：Thomas Dickson in Room 1218
托马斯.迪克逊房间号码是1218.
R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.
一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。
这是您的账单请您核对一下。
G：Sorry, l am not clear about this item.
不好意思，我对这项消费表示不理解。
R：Oh. This is for the phone calls you made from your room.
这是您从房间内拨打的电话账单。
G：But I didn’t make any calls.
但是我并没有拨打任何电话。
R: Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.
请您稍等一下我查一下。
非常抱歉，是我们的失误，我立即从账单中扣除此项收费。
G: It seems correct now .Can I pay by credit card?
现在看起来账单是正确的了。
R : Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.
好的，先生。
我们将会取消您之前刷的预授权再重新收取您的费用。
G: Yes.
好的
R : Have a nice day! We hope to see you again!
好的！先生。
祝您有愉快的一天，我们期待能再次见到您！。
